Sales Operations Administrator Resume Sample
Alexandro Berge
15016 Boyer Canyon,
Detroit,
MI
+1 (555) 556 3609
Work Experience
Sales Operations Administrator
11/2015
-
PRESENT
Chicago, IL
- Track and verify chargeback discrepancies and resolve clients’ billing issues
- Manage the completion of all daily, weekly, and monthly sales reporting Manage the NetSuite Sales CRM processes, procedures, training, and daily support for the sales team
- Clearly define and document the sales processes used within the CRM program
- Manage the sales compensation programs for the Americas sales group
- Manage the sales territory identification system for the Americas
- Maintain sales territory maps and zip code listings
- Work with the appropriate groups within the company to keep to manage the sales target and incentive schedules for sales staff
- Manage the promotional sales programs
- Coordinate sales training programs and results
Sales Operations Administrator, North Asia
07/2013
-
10/2015
Houston, TX
- Provide training to sales representatives and others within the company related to the sales processes
- Provide presentation material for sales presentations to customers and internal personnel
- Manage all electronic and paper documents and files
- Maintain export agent information listing and files
- Create training manuals and training aids (ie. PowerPoint presentations) for the various people within the company
- Manage the coordination of the sales meetings
- Complete daily reviews of the sales orders to ensure proper sales representative assignments
- Logistics / hotel arrangements & price negotiations
Sales & Operations Administrator
06/2006
-
06/2013
Chicago, IL
- Preparing meeting invites
- Sending out reminders/meeting notices to members
- Registration details in salesforce.com
- Assisting in preparing meeting materials prior to meetings (liaising with HK marketing when necessary)
- Being present at the meetings and assisting with the room set-up and registration table manning
- Updating attendance in salesforce.com after each meeting
- Compiling evaluation results after each meetings
- Hold ourselves accountable for what we do and Challenge for the sake of challenging don’t do Challenge in a disrespectful way
Education
Langston University
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business, management and technical teams
- Has excellent oral and written communication skills to effectively partner with clients, customers, and fellow colleagues of all levels
- Strong business acumen & excellent written and verbal communication skills
- Excellent organizational skills, adherence to deadlines, ability to prioritize and manage multiple projects at once
- Strong problem solving, multi-tasking and collaboration skills
- Strong skills using Excel and Salesforce.com to provide value-add reporting for business insight
- Has strong analytical, research, and problem-solving skills
How to write Sales Operations Administrator Resume
Sales Operations Administrator role is responsible for software, retail, finance, credit, training, integration, database, printing, compensation, shipping.
To write great resume for sales operations administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Operations Administrator Resume
The section contact information is important in your sales operations administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Operations Administrator Resume
The section work experience is an essential part of your sales operations administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales operations administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales operations administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Operations Administrator resume experience can include:
- Self motivated with excellent verbal and written communication skills
- Self-motivated with excellent verbal and written communication skills in English, to communicate with Sales team and counterpart in APAC
- Excellent organisational skills with high attention to detail
- Having a good understanding what influence their actions have on customer experience
- Support the development, testing and implementation of identified enhancements to the CRM and CPQ system utilizing structured project management skills
- Professional email writing and speaking skills necessary to communicate clearly and accurately to both internal and external clients
Education on a Sales Operations Administrator Resume
Make sure to make education a priority on your sales operations administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales operations administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Operations Administrator Resume
When listing skills on your sales operations administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales operations administrator skills:
- Strong attention to detail and organization with the proven ability to work effectively in a team and independently
- Demonstrate good communication skills both verbally and written, and be able to relate to all level of employees
- Organize and prioritize tasks, taking responsibility for own workload and being proactive in helping others work effectively
- Strong communication skills with the ability to develop productive working relationships with relevant stakeholders
- Financially literate with good mathematical skills
- Excellent verbal and written communication skills to engage with peers, customers and internal partners at all levels in the organization
List of Typical Experience For a Sales Operations Administrator Resume
1
Experience For Sales Operations Administrator, North Asia Resume
- Proven follow-up skillset
- The ability to prioritize and plan work effectively, independently and as part of a team, common sense
- Assist with 3rd party app integration & configuration changes within Salesforce, using Sandbox environments for effective change management
- Good understanding of data and master data management needs
- Experience in customer service or administrative support, preferably sales support
- Maintain a good knowledge of Conduent business strategy, rules and processes (current and future) to ensure that SFDC reflects it for each Business Unit
- Organize and prioritise tasks
- Validate data and reports generated for accuracy
- Analytical and strong commercial awareness
2
Experience For Field Sales Operations Administrator Resume
- Previous comparable administrative/analytical experience
- Partner with a development team for continuous improvement of SalesForce.com platform. Helps to prioritize feature development to help drive sales productivity
- Supporting the gateway process for the region
- Managing the approval process for an agreed area of responsibility
- Coordinate external vendor contracting processes with operations and legal team
- Enable success through supporting sales organization execution across Greater China
- Sales Orders Desk: ensure orders meet operational and compliance requirements and finalizing the process in SFDC
- Pro-actively identify areas of improvement and functional gaps in existing systems
3
Experience For Sales & Operations Administrator Resume
- Provide daily troubleshooting and support
- Provide accurate and timely reporting and visibility to invoice/order information
- Research reporting issues and data inconsistencies
- Assist CRM training manual documentation
- Assist in continuous improvements in reporting and data integrity
- Work closely with sales to remove internal and external barriers during the sales process
- Uses Excel and Salesforce.com expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements
4
Experience For BMW Sales Operations Administrator Resume
- Professional demeanor required with ability to interact with many people in sometimes challenging circumstances
- Enable success through supporting sales organisation execution across Greater China
- Manage allocations and product launch flow to ensure we get product to the correct accounts on time while maximizing shipments
- Advanced understanding of Excel, Word, Access and PowerPoint
- Deal with queries business wide regarding stock availability
- Enable the Sales organisation to succeed, by supporting data accuracy in the Sales CRM and Finance systems
- Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
- Reach back to help others move forward
- Take responsibility for Qlik and the community at large to touch a billion lives for the better
5
Experience For Sales Operations Administrator With English Resume
- Take initiative to respond to requests efficiently and competently in manager’s absence
- Support the technical architecture of a highly customized Salesforce.com organization
- Develop business intelligence dashboards to support all levels of the organization
- Proactively support the implementation of operational improvements, enhancements, and system customizations to help the sales team stay on the forefront of customer relations
- Assist with management of user accounts, provisioning setup (for internal and external users in accordance with corporate policy), profiles, permission sets, roles, establishing best practice standards for the organizations structure, and championing data integrity and governance
- Proficient with computer skills, advanced programs
- Provide CPQ administrative and technical support for internal and external users
- Populate all data tables to enable guided selling, configuration & pricing, user interface updates and quoting process, and maintain compatibility tables for all product lines and product families
- Assist with management of the quoting approval configuration and routing assignments
6
Experience For Sales Operations Administrator Resume
- Maintain MasterData integrity within CRM and CPQ, as well as a library of product images, logos and quick links to deliver an optimal user interface
- Proactively identify CRM and CPQ system issues and ensure resolution
- Perform daily cash reconciliation process for cash box maintained at the location’s City Desk
- Place administrative orders for supplies and maintain inventory
- Book travel for sales representatives
- Serve as event secretary/liaison
- Time management - able to meet deadlines
- Willingness to work on multiple projects
7
Experience For Sales Operations Administrator, North Asia Resume
- To assist and support the sales governance across your respective region in line with Group requirements
- To come into the company and become a CRM super user after 6 months in the role
- Processing expenses for the team - Tracking, maintaining and managing the EMEA costs tracker by recording all costs for travel, events, expenses etc. and providing monthly update reports
- Review, track, analyze and communicate actual performance against plan, forecast and quota
- Manage and send the company newsletter and other publications
- Assist in the returns goods process in your location by requesting and obtaining return good authorizations from suppliers, processing customer credits and vendor deductions for stock return
- Assist Sales teams in order processing
- Ensure invoices are compliant to local tax requirements and reported accurately in global management reporting
- Monitors and reports on the disputes raised, tracking against sales person, start date and resolution date
8
Experience For Field Sales Operations Administrator Resume
- Responsible for closing the autorenewal invoices opportunities on the agreed dates
- Handles telephone queries relating to customer success and transfers to team members as required
- Creates Salesforce reporting and dashboards
- Ensure data accuracy in CRM, Order Management and Finance systems. This requires the verification that all sales quotations and invoices are created accurately
- Raise credit memo requests and track to successful delivery
- Provide daily support to the Sales teams and clients handling their inquiries, troubleshoot problems, or explain business processes / systems usage in the local language
- Set up and conduct, on a regular cadence, communication for existing functionality or sales business processes or as part of a release of a new function or process
9
Experience For Sales & Operations Administrator Resume
- Intermediate to advanced skills in Excel and Word
- Work independently and effectively within a team
- 10-Key and/or Alpha-Numeric Data Entry Skills
- Two years of previous parts experience
- Provide support solutions for tool access and business analytics
- Support standard and customized dashboards and reports in support of the Sales teams (eg pipeline reports for weekly regional calls)
- Liaison on Sales Systems (Salesforce and CPQ) for local Sales teams
- Familiar with Salesforce or other CRM systems
10
Experience For BMW Sales Operations Administrator Resume
- Support our deal registration process and help with the approval and data creation to support the process
- Liaison between Go To Market team, partner operations and IT
- Qualify inbound deal registrations and assign to correct team
- Updates the autorenewal spreadsheets when needed
- Creates all autorenewal opportunities on salesforce
- Creates and reports on the daily and weekly dials for the sales team
- Provides monthly data to external partners
- Monitors the Salesforce dashboards
List of Typical Skills For a Sales Operations Administrator Resume
1
Skills For Sales Operations Administrator, North Asia Resume
- Can multi-task, organize, and prioritize effectively
- Experience of organising and prioritising administrative tasks efficiently
- Highly organized, with multi-tasking skills, and efficient in ambiguous situations
- Salesforce.com experience advantageous, CRM experience required
- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
2
Skills For Field Sales Operations Administrator Resume
- Experience working with all areas of a business to ensure future sales and cross functional business planning
- Experience working for one of the fastest growing ecommerce companies in the world with unparalleled internal & global career opportunities
- Experience administering Salesforce or implementing Salesforce solutions
- Experience using Salesforce.com SalesCloud application for account management and reporting requirements
- Experience analysing sales data to provide valuable insights in the form of reports and forecasts
- Experience supporting legal dialogue and negotiations
- Experience in a similar role, administration or data entry capacity (Sales support, e-commece, marketing or media highly desirable)
- Experienced working towards targets and deadlines
3
Skills For Sales & Operations Administrator Resume
- PC proficiency with a strong working knowledge of MS Office Excel, Word, and PowerPoint
- Excellent problem solving, organization and detail orientation
- Experience working in an administrative capacity
- Experienced in using Oracle
- Experienced in using CRM – Salesforce.com
- Excellent proficiency in Microsoft Office Suite including Word, Excel, PowerPoint & Outlook
- Flexibility to support dynamic work environment and able to quickly adapt to new challenges or changing priorities
- Experience within a Sales Operations role in a SaaS B2B business
- Experience with contract creation and amends
4
Skills For BMW Sales Operations Administrator Resume
- Has any relative experience
- Skilled Microsoft Office Suite Required
- Has some previous office experience
- Experience as administrative support person or Sales assistant
- Very good knowledge of Excel, Outlook, Word, Powerpoint and Internet explorer
- Fluently orally in English, French and Dutch. Very good in written English
- Previous experience of data management and analytics required
5
Skills For Sales Operations Administrator With English Resume
- Excellent attention to detail, focussed on accuracy and quality of delivery
- Working knowledge of marketing and sales processes (forecasting, marketing campaigns, lead life cycles)
- Booking travel, organizing team calls, diary management, photocopying, binding
- Understanding of best practices in sales order processing
- Corresponding and Supporting EMEAI Inside Sales in terms of delivery of distribution and customer orders
- Assisting with requests in terms of shipping documentation, invoices, export certificates
- Providing reporting and analysis support to the Retail Sales team for daily, weekly and monthly sales reports
- Liaising between various departments, performing Salesforce additions, edits and change requests
- Assessing quality ranking of merchants and account allocation in Salesforce
6
Skills For Sales Operations Administrator Resume
- Ensuring requests are authorised and submitted according to policy and process
- Running reports, analyzing data
- Managing the autorenewal submission process, identifying possible discrepancies
- Understanding of Sales, sales cycle, processes, and sales attitude
- Backing up team members’ role and responsibilities in their absence
- Arranging delivery of sales orders – physical shipment and electronic deliverables
- Working with Operations on stock levels and shipments
7
Skills For Sales Operations Administrator, North Asia Resume
- Maintaining trade investment agreements which includes review of promotional activity and ROI
- Maintaining SAP and GS 1 data to ensure data integrity
- Understanding our stakeholders/customers’ needs and delivery expectations
- Willing to work overtime or flexible hours
- Speaking with Sales and Operations team to identify needs
- Monitoring the autorenewal inbox for customer queries
- Support the Operations team through preparing reports, managing data and tracking reprints, providing information for Divisions where required
8
Skills For Field Sales Operations Administrator Resume
- Put together large bulk mailers including binding and printing
- Assist with creating and distributing invitations to sales events
- Work with marketing to define and implement a streamlined lead generation, scoring and qualification process
- Sense of urgency in identifying problems & brainstorming solutions
- Enable Sales organization to succeed, by executing order fulfillment & processing to deliver results for customers
9
Skills For Sales & Operations Administrator Resume
- A sense of urgency in identifying problems & brainstorming solutions
- Drive CRM process improvement through design, testing, roll-out and monitoring
- Comprehensive understanding of SAP, Access and Business Objects (or similar reporting tool)
- Assist Product Manager(s) with product pricing maintenance in order entry database
- Can work with ambiguity in a fast-paced, changing, team environment
- Has a basic understanding of Salesforce
10
Skills For BMW Sales Operations Administrator Resume
- Work independently in a fast pace every changing environment
- Order processing for EMEAI and Asia Pac distribution and direct customers
- An engaging personality that thrives in a highly personalized service and sales environment
- Support the Sales team through the maintenance of Sales Forecasting spreadsheets
- Salesforce database maintenance ensuring accurate and consistent records are kept
- Day to day ad hoc reporting requests, data guidance and information requests
- Continually innovate to support your team in becoming high performers
List of Typical Responsibilities For a Sales Operations Administrator Resume
1
Responsibilities For Sales Operations Administrator, North Asia Resume
- Data and detail oriented with strong administrative and organisational skills
- Demonstrated ability to define, refine and implement sales and operational processes, procedures and policies
- Administrative/analytical or comparable experience
- Strong Team player, highly organized and extreme attention to detail, ability to multi-task,
- Able to operate successfully in a lean, fast-paced organization, and scale quickly to changes with a positive, can-do attitude
- Proficient in Microsoft Office (especially, advanced MS Excel experience)
- Enable Sales organisation to succeed, by executing order fulfillment and processing to deliver results for Customers
2
Responsibilities For Field Sales Operations Administrator Resume
- Monitors and records renewals as secured, ensuring the autorenewal renewal revenue spreadsheet is updated with all appropriate data
- Run Reports on progress
- Coordinates sales reporting & forecasting processes used within the sales organization. Maintain key analytical Sales KPIs and dashboards including: pipeline management, sales analytics, and financial forecasting. Responsible for pipeline reporting to Executive Leadership Team and Board of Directors
- Own & manage all key sales tools: SalesForce.com
- Drive adoption of SalesForce and accuracy of data input
- Manages day-to-day Salesforce.com user cases, including (but not limited to) new user requests, resolution of systems issues, one-on-one training needs, and troubleshooting
- Drive automation of reporting and simplification of sales processes
- Educates Beacon users and stakeholders on Salesforce.com capabilities and helps develop solutions to solve key business needs. Helps to develop and deploy training. Provides post-training support as needed
- Relevant Work Experience: 2+ years in sales operations / related experience, Skilled at SalesForce.com and previous experience with long and complex sales cycles
3
Responsibilities For Sales & Operations Administrator Resume
- Works as an integral part of the sales operations team to streamline processes and share new ideas
- Gather, analyze and input data related to sales organizational structure, changes, realignments, and temporary coverage on a timely and accurate basis
- Set up and maintenance of customer information via the SAP workflow system
- Work with internal departments to resolve customer data issues
- Identify and resolve problems or errors in data, systems or processes
- Keep an accurate record of customer and sales distribution lists. Conduct monthly audits to ensure accuracy
4
Responsibilities For BMW Sales Operations Administrator Resume
- Prepare ad-hoc and standard monthly reports, as assigned
- Understand the inter-relationship of data, reports, and systems. Analyze data from reports generated in the department to ensure accuracy
- Interpret requests from the sales team
- Co-ordinate & communicate with Sales Representatives in sales activities
- Provide day-to-day end user SFDC support to the global sales organization, including managing user accounts, developing reports and dashboards, and answering all SFDC related questions
- Territory Management: assist in monthly territory changes and cleanup
- Communicate and coordinate logistics for order and service fulfillment
- Work cross-functionally and cross-departmentally to execute sales strategies and develop and implement key processes
5
Responsibilities For Sales Operations Administrator With English Resume
- Intimate knowledge of sales process
- Ensure data accuracy in the Sales CRM, Order Management, and Finance systems
- Coordinate & communicate with Sales Representatives in sales activities
- Keep up-to-date with systems, processes, best practices and business policies
- Document & communicate customer and sales challenges to a wider team on a regular basis to collaborate on improvements and new efficiencies
- Self-motivated, able to work under minimal direction
- Provide administrative support to the Sales Ops and Sales Team
- Data steward for accurate customer, partner data
- Monitor, maintain and clean up sales data – Co-ordinates with Customer Service, Finance and Sales team to ensure data is accurate
6
Responsibilities For Sales Operations Administrator Resume
- Verify and address sales data issues with other departments and make sure it is corrected
- Assist in the execution of various cross-functional administration/operational projects and tasks as assigned
- Support CRM maintenance (Salesforce.com)
- Monitor, update and maintain CRM data integrity
- Provide accurate and timely sales analytics and metrics
7
Responsibilities For Sales Operations Administrator, North Asia Resume
- Work with cross-functional teams to ensure successful execution of key projects
- Work closely with other areas of the organization to ensure consistency and standardization
- Manage sales governance across the region in line with Group requirements
- Update the local sales Regional sales intranet page
- Provide redundancy for activity completion within the sales operations team
- Maintains clear framework for compliance and procedures
- Develop process workflows for process development/improvement
8
Responsibilities For Field Sales Operations Administrator Resume
- Manage internal requests timely and efficiently
- Advocate adoption, accountability and communication of sales process tools and policies
- At least two years in a professional environment
- Bilingual, English-Spanish highly desirable
- Supports all aspects of deal flow through Epiq systems to reduce the administrative burden on the Account Director
- Coordinates the efforts with sales to get Statements of Work, contracts, and agreements into production
9
Responsibilities For Sales & Operations Administrator Resume
- Supports the onboarding of new Account Directors to the Area teams, providing priority initial onboard operations assistance and ongoing support over the first 90-120 days in role
- Attends and actively participates in Area and Region sales meetings and weekly team calls
- Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team
- Tracks weekly reports from sales team and compiles results for Area Sales Directors
- Plans and coordinates meetings and other events, and coordinates materials for ASD and RVP
- Schedules team meetings for ASD and RVP
10
Responsibilities For BMW Sales Operations Administrator Resume
- Responds to and directs client inquires to appropriate Account Directors
- Assists with preparation of client presentations
- Customer-centric orientation with the ability to build relationships via email, telephone and in person
- Internal - Sales Teams, Business Unit Leaders, SMEs, etc
- Perform tasks in SAP to help manage Sales Orders
- Understand ATP functionality as it applies to all order types in order to monitor and ensure accurate delivery of quote dates to Sales and Customers
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