Rooms Manager Resume Sample
Rory Wunsch
83350 Deshawn Mountain,
San Francisco,
CA
+1 (555) 434 4900
Work Experience
Rooms Manager
11/2016
-
PRESENT
Philadelphia, PA
- Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention
- Perform Rooms Managers’ performance reviews according to Highgate Hotel SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
- Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.ocedures
- Develop employee morale and ensure training of team members
- Monitor completion of the Service Standards by Position Training Checklists for hourly staff
- Learn the company’s service standards
- Train and develop personnel in the Rooms Division
Manager On Duty-rooms Division
05/2011
-
05/2016
Dallas, TX
- Decision-making and policy formulation for the Rooms Division
- Devise and implement programs to increase customer quality and service as well as number of comment cards received
- Review and maintain guest comment card satisfaction scores
- Develop and maintain room’s historical data
- Maintain effective staffing and cost controls in all areas of the Rooms Division
- Implement coordination within the Rooms Division and their interfaces with all other Resort departments
- Manage the entire Rooms department ensuring all areas operate according to Benchmark and NIECC service standards and revenue goals are met
- Oversees all hiring, scheduling, reward programs, disciplinary action and termination procedures are administered in an accurate, insures all staff members are trained to the Skills Training Outlines, and timely manner by all direct reports
- Review hotel communications including, but not limited to, conference function information, memos, etc. and disseminate information to Rooms department managers
AM Assistant Rooms Manager
11/2008
-
04/2011
Philadelphia, PA
- Monitors and responds appropriately to guest service functions in departments, ensuring service standards are maintained
- Participates in weekly managers meetings including: Operating Committee, Staff, Rooms Division, and Conference Review
- Ensures that staff has been trained in all aspects of their jobs, including the handling of life safety emergencies, according to company policies and procedures
- Maintains and updates department training and standards manuals
- Responsible for the leadership of all rooms operations, including Housekeeping, Front Office, facilities, and grounds, and all management hiring, personnel transactions, training, discipline and terminations
- Experience in a large NYC hotel helpful
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Manage daily paper mail
Education
Alliant International University - Sacramento Campus
2004 - 2008
Bachelor's Degree in Management
Professional Skills
- Acquire the skills that serve as the foundation for Four Seasons senior leadership
- Demonstrated ability to implement strategic plans for improvement of guest services and housekeeping operations
- Progressive hospitality management experience with focus in lodging, operations
- Demonstrated ability to work professionally under pressure
- Highly skilled in Excel and Microsoft programs
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful
- Progressive hotel Rooms Management experience
How to write Rooms Manager Resume
Rooms Manager role is responsible for leadership, government, events, payroll, security, training, retail, health, acting, inspections.
To write great resume for rooms manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Rooms Manager Resume
The section contact information is important in your rooms manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Rooms Manager Resume
The section work experience is an essential part of your rooms manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rooms manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rooms manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Rooms Manager resume experience can include:
- Previous hotel leadership skills required
- Lift, push and pull 25+lbs, especially needed when working in Housekeeping
- Lift, push pull moderate weight, especially when working in Housekeeping
- High comfort level dealing with computers and knowledge of internet protocols
- Work flexible schedule and various shifts, including but not limited to, days, nights, weekends and holidays
- Receives hiring recommendations from team supervisors
Education on a Rooms Manager Resume
Make sure to make education a priority on your rooms manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rooms manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Rooms Manager Resume
When listing skills on your rooms manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical rooms manager skills:
- Learn management skills while working as a supervisor or acting as an Assistant Manager
- Receive first hand experience and training while rotating through different departments within the Rooms Division
- Two to five years of property timeshare or property management. Management experience required
- Experience as a Manager in the guest services, ideally as Front Desk Manager
- Proven ability to work well with team members
- Interviews and assists in making hiring decisions
List of Typical Skills For a Rooms Manager Resume
1
Skills For Manager On Duty-rooms Division Resume
- Run and attend departmental my training classes/seminars when scheduled
- Inspect all VIP arrival rooms
- Attend Wine Hour as specified as the monthly wine hour schedule dictates
- Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues
- Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.)
- Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)
- Balance inventory to ensure same-day sellouts
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
2
Skills For Overnight Assistant Rooms Manager Resume
- Reviews and audits expenses
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
- Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Monitors Rooms division sales performance against budget
- Reviews reports and financial statements to determine Rooms division performance against budget
3
Skills For Assistant Rooms Manager Resume
- Reviews Rooms division occupancy & rate, wages and controllable expenses
- Manage and support all financial aspects of the department: Prepare annual department budget by
- Quickly gain a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. This working knowledge is generally learned on-the-job
- Previous hospitality and/or hotel experience required
- Have the opportunity to engage in diverse and challenging work environment
4
Skills For AM Assistant Rooms Manager Resume
- Ensures correct appearance, cleanliness and safety of all housekeeping equipment. Supports efforts in regards to all maintenance deficiencies and concerns
- Energetic and professional approach to the art of hospitality
- Achieve a promotion to Assistant Manager upon successful completion of the program
- Assists in the investigation of employee and guest accidents
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
5
Skills For Manager, Rooms Division Resume
- CPR certification, or to be obtained within 6 month of hire
- Maintain positive customer and associate relationships:Hire, train, motivate, recognize, coach and
- Supervises Evening Room Attendants and Housepersons including completing performance reviews, payroll and corrective action, and maintains effective communication between shifts. Provides guidance and direction to the Lead Housekeeper, Lead Houseperson, and Housekeeping Coordinator in the absence of the Executive Housekeeper
- Inspects the cleanliness of all guest rooms and performance of the Room Attendants and Housepersons in order to ensure the highest standard of appearance and cleanliness of all areas and rooms
- Assist with ordering of housekeeping supplies, equipment, linens, hotel uniforms, and monthly inventories
- Assumes responsibility of Manager on Duty (MOD) as assigned
- Work with computer systems and devices
- Desire to grow and develop in Rooms Operations
- Flexible schedule required; weekends, nights, holidays etc.
Related to Rooms Manager Resume Samples
Campaign Manager Resume Sample
Work Experience
• Ensure clients’ ads are trafficked, monitored, and optimized
• Experience of working as a campaign manager in a client or agency environment using Adobe Campaign
• UK Consumer Bank (based in London; clients are UK residents)
• International Personal Ban...
Professional Skills
• Strong analytical skills with proven abili...
• Strong communication skills, and experienc...
• Strong written and verbal skills to commun...
Rooms Division Manager Resume Sample
Work Experience
• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
• Monitors all rooms related systems that directly impact the guest, to ensure proper pr...
Professional Skills
• Maintain appropriate records of education,...
• Demonstrated hospitality skills and qualif...
• Exceptional leadership qualities with demo...
Salesforce Manager Resume Sample
Work Experience
• Keeping practice teams focused and productive in busy environment
• Â Preparing and presenting project status reports and discussions with customer, including comprehensive written and verbal materials; and,Â
• Writing, communicating, facilitating, and presenting cogently t...
Professional Skills
• Experience with Salesforce.com administrat...
• Prior experience leading onshore and offsh...
• Experience working in a controlled/validat...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...