Rooms Coordinator Resume Sample
Caroline Heller
1074 Daniel Locks,
Chicago,
IL
+1 (555) 811 3109
Work Experience
Milwaukee Market Senior Group Rooms Coordinator
03/2017
-
PRESENT
Detroit, MI
- Works with all service areas to ensure customer’s expectations at time of scheduling are communicated
- Communicate all inventory levels to help the overall strategy of the hotel to maximize RevPAR and hotel goals
- Preparing special billing and coding of VIP’s
- Entering billing changes
- Communicating with Sales Managers and front desk on status of group information (i.e. resume meeting)
- Process commissions and rebates
- Review no shows from previous night
Group Rooms Coordinator
08/2012
-
01/2017
Phoenix, AZ
- Discounted Hotel rooms ( Marriott and Stonebridge Hotels)
- Discount on Dinning Experience at Marriott Properties
- Discount on Dining Experience at our managed restaurants
- Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
- 401(k) retirement plan offered after 6 months, eligible for company match at 1 year
- Free Life Insurance to all associates
- One year hotel experience in Front Office or Hotel Reservations Center
Rooms Coordinator / Administrative Assistant
04/2008
-
03/2012
Houston, TX
- Keep credit card deposits up to date
- Ensure the following transient functions are completed in an accurate and timely fashion
- At least three (3) years hotel/resort experience
- Proficient user of On-Q Property Management System required
- Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition (5%)
- Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
- Discounted RTD Eco bus/light rail pass
Education
University of Pittsburgh at Bradford
2003 - 2007
School's Degree in Hospitality Management
Professional Skills
- 25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills
- Strong technical skills in Word, Excel, Outlook along with good internet navigation skills
- Strong written and verbal communication skills with ability to effectively present information one-on-one and to small groups
- Strong interpersonal skills and ability to cultivate communication among peers, clients, and supervisors
- Excellent time management skills & ability to multi-task
- Promptness and reliability, strong organizational and time management skills
- Strong follow-up skills are essential
How to write Rooms Coordinator Resume
Rooms Coordinator role is responsible for basic, organizational, reporting, training, software, travel, immigration, printing, finance, automation.
To write great resume for rooms coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Rooms Coordinator Resume
The section contact information is important in your rooms coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Rooms Coordinator Resume
The section work experience is an essential part of your rooms coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rooms coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rooms coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Rooms Coordinator resume experience can include:
- Excellent verbal and written communication skills, service skills and computer proficiency are required
- Computer Skills knowledge (Microsoft Office Outlook, Word, Excel, etc. )
- Extreme patience and organizational skills
- Basic knowledge of computer and office skills, type approximately 35 WPM
- Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests
- Strong problem solving and reasoning ability
Education on a Rooms Coordinator Resume
Make sure to make education a priority on your rooms coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rooms coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Rooms Coordinator Resume
When listing skills on your rooms coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical rooms coordinator skills:
- Tact and good judgment and proven experience interacting with customers and hotel management
- Strong reservations skills required
- Supervise/responsible for the training of all PBX associates and motivate them to perform their jobs effectively and positively
- Computer Skills including SMS, Delphi, SynXis, Excel, Word and Outlook
- Professional, organized and superior guest service skills
- Dynamic personality and superior communication skills
List of Typical Experience For a Rooms Coordinator Resume
1
Experience For Group Rooms Coordinator Resume
- Respond to guest requests for Experience Planner services in a timely manner
- Hospitality of reservations experience
- Being proficient in MARSHA
- Possess knowledge of the procedures for entering, blocking, forecasting, filing, and canceling group bookings
- Aggressively sell hotel rooms to maximize transient room revenue using upselling and yield management techniques per company policy
- Process and handles group reservations, group rooming lists and single reservation requests by inputting data into the reservations system
- Verify if reservation confirmation letters are being sent for all processed bookings within the stipulated time
- Multi-task at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
2
Experience For Reservations / Group Rooms Coordinator Resume
- Ensure all guest requests are documented, responded to quickly, and that the associate completing the request or delivery “closes the loop” with the requester
- Monitor cut off dates and release groups on the cut-off date unless otherwise determined in the Group Rooms Control meeting
- Assure accurate billing of all individual reservations within group blocks
- Assist Reservations Manager in problem solving rate parity, package breakage and technical difficulties as they come
- Review accuracy of group information. Review group resumes ensuring accuracy of information
- Work closely with group sales, convention services and catering managers to communicate all pertinent information
- Handles set up of group blocks and rates in SynXis for web site booking requests
- Posts checks received for group payments and coordinates with accounting department
- Enter accurately into the computer system all reservations received from the telephone, Sales/Catering Department, mail and direct guest contact
3
Experience For Milwaukee Market Senior Group Rooms Coordinator Resume
- Handle turnovers of groups by utilizing turnover checklist
- Understand the hotel policy on guaranteed, no show, 4:00 pm reservations and overbooking
- Review set up in system of each group arriving in advance
- Any changes, adds, deletes or room blocking for any group reservation
- Maintain contact with meeting planners, sales, conference services, and any other necessary departments
- Review the Local Tracking Report/ Rate Report and correct any local trackings that are incorrect
- Enter all Sales Contracts into the system within 24 hours of receiving
4
Experience For Group Rooms Coordinator P/T Resume
- Once rooming lists are entered, send Sales Manager confirmation numbers
- Attend daily standup meeting lead by Matt if time permits
- Manage reservations/guest requests through Expedia and Booking.com extranets
- Attend Group Pickup meetings and work closely with the Sales team to ensure all blocks are managed and upcoming cut-offs
- Two years of employment in a related position
5
Experience For Milwaukee Market Group Rooms Coordinator Resume
- Maintain confidentiality of sensitive information for guests and associates; Ability to maintain composure and remain pleasant under high pressure situations
- Knowledge of Microsoft Office (Word, Excel, Outlook, etc. )
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
6
Experience For Area Group Rooms Coordinator Resume
- Assist PBX Operator when needed
- Attends all scheduled meetings as required with Front Office or Sales team
- If there are failed reservations to update the Hotel software, then process those reservations manually
- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
7
Experience For Group & Transient Rooms Coordinator Resume
- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee
- Process no-show and cancellations as per the hotel policy and procedures
- Sell, receive, record and cancel reservations for hotel room accommodations
- Communicate confirmations, rates variances and group blockings
- Maintain all contract accounts; act as contact, assist with reservations
- Organize all site tours; communicate schedule with department heads
8
Experience For Groups Rooms Coordinator Resume
- Organize all VIP amenities
- Coordinate all Promotional and Broadway packages
- Block groups (tentative and definite) in Reservations system
- Attend all Pre-Conference and Conference Review Meetings as needed
- Block rooms in coordination with group reservations coordinator. Pre-register designated guests and prepare key packets
- Review out-of-order and out of service rooms daily. Monitor system and balance rooms accordingly
- Be proficient in all areas of reservations and general operations of the hotel
- Utilize the internal reservation system to manage reservation inventory
- Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards
9
Experience For Temporary Rooms Coordinator Resume
- Input and edit group rooming lists as needed
- Monitor all and enter new group reservations, including web reservations, with complete data (name, address, email, etc)
- Input all new and changed group blocks into SMS
- Monitor pickup of group room blocks and flag groups that are about to fill their room block or severely behind pace for action
- Assure complete accuracy in all group reservations and group room blocks
- Audit group reservations made by individual reservations agents
- Take group and leisure reservation phone calls as needed
- Monitor online web reservations setup, availability and cutoff
- Be fully trained as a Reservations Agent to support with calls in high volume times. Know the phone program, PMS and all knowledge to execute the ASPIRE Shop call and offer a high level of customer service in booking guests
10
Experience For Rooms Coordinator / Administrative Assistant Resume
- Compile weekly completive rate shops of local and regional comp sets to help maintain appropriate leisure pricing across room types and seasons of the year
- Participates in weekly group pickup meetings with the Director of Sales and Marketing (DOSM) and sales team
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments
- Manage transient in-house reservations including gift certificate redemption and complimentary room request, etc. within set guidelines and procedures
- Ensure reservations are correctly booked including dates of stay, rates, market codes, tax exempt status, etc
- Print out Resume packets weekly for distribution and review if necessary in Staff meeting (if CSM is unavailable)
- Review PMS inventory and house count for group blocks for availability, balance the house inventory
- Coordinate room reservations and related functions with in-house departments, affiliates, and outside group contacts
- Input actuals (room nights and revenue) into SalesPro for all group blocks
List of Typical Skills For a Rooms Coordinator Resume
1
Skills For Group Rooms Coordinator Resume
- Highly detailed, and able to multi-task and maintain excellent organizational skills – while working in a fast pace environment
- Effectively utilize the computer software to analyze hotel trends for revenue optimization
- Review group blocks for cutoff date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates
- Experience working with a reservation system, Opera PMS and Opera S&C
- Has demonstrated an ability to build long standing professional relationships
- Quickly reprioritize, shift gears quickly to react to an ever changing environment
2
Skills For Reservations / Group Rooms Coordinator Resume
- Verify and adjust billing for guests as needed. Secure valid payment. Identify any over-commitments
- Computer, telephone etiquette, and sales experience desired
- Hotel experience is required
- Computer experience to include Microsoft Office
- One year previous reservations experience
3
Skills For Milwaukee Market Senior Group Rooms Coordinator Resume
- Previous experience in a High Volume Call Center
- O 1 year of hotel experience is required
- Proven ability for self-leadership and work well within a team
- Experience with hotel PMS systems and operational proficiency
- Train and review policies and procedures with new hires and current associates to ensure consistency in both knowledge and skill levels
- Some Computer experience -Microsoft Office (Excel, Word, PowerPoint, Publisher) Proficiency in Opera, Delphi
- Strong aptitude for financial information
- Hotel/Resort experience required
4
Skills For Group Rooms Coordinator P/T Resume
- Reservations experience required
- Hotel Experience recommended
- Ensure all convention resumes are audited prior to group's arrival
- Bending, standing, reaching
- Sitting – 95% of Work Time
- Working knowledge of Microsoft Word, Publisher and Excel computer programs
- Corresponding to clients
- Understanding of group contracts
5
Skills For Milwaukee Market Group Rooms Coordinator Resume
- Proactively communicate with meeting planners by sending advance room lists and informing of approaching cut off dates
- For all Groups – responsible for creating booking links, managing cutoff dates, and rooming lists
- Expert at managing email and conducting research online and presenting in an organized fashion
- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc
- Responsible for assisting Front Desk and Reservations Department in addressing and resolving all customer service issues in a positive manner
- Prepare all master-billing set-up on group and guest accounts, communicating with accounting and the front desk on specific issues
6
Skills For Area Group Rooms Coordinator Resume
- Assist in planning and executing sales trips/calls
- Real passion for delivering outstanding guest service with the ability to lead a successful team
- Knows names and location of meeting/banquet rooms along with functions booked for the day, directing guests as needed
- Assist in completing all VIP and internal reservations, communicating any issues to Rooms Manager
- Inputs information into Sales & Catering system (account, booking, contact, room blocks etc.)
- Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are placed out of order based on occupancy levels
7
Skills For Group & Transient Rooms Coordinator Resume
- Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
- Assists and prepare in groups pre-arrival process and also preparing group rooming lists
- Review all group booking reports (Delphi) from Sales. Match Delphi and the Reservations system weekly and confirm booking numbers are correct
- Interact daily with Conference Planning Managers, keeping up-to-date on changes, VIP’s amenities and billings
- Enter correct package codes and billing to all future groups and always audit them before turning over to Reservation Manager and then to Front Desk Manager
- Utilize the freedom to go beyond to take initiative in resolving guest complaints and creating loyalty
- Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
8
Skills For Groups Rooms Coordinator Resume
- Create daily, weekly, and monthly reporting, including but not limited to the MK14, Funnel Report, 14 Day, and Group Rooms Control reports
- Assist DOROS in reporting, pricing and trends in DataVision
- Contact meeting planners and respond to all requests and questions with respect to rooms and billing
- Flexibility to work various shifts including evenings, overnights and weekends
- Maintain updated information pertaining to reservations
- Inputs of reservations when needed including transient and group
- Assists the Director of Revenue with reporting and analysis
- Participates in the Daily Business Review Meeting
- Comfort with ambiguity at times and can think on your feet. Proactive and resourceful in solving problems
9
Skills For Temporary Rooms Coordinator Resume
- World class training programs, and
- Manage incoming communications and requests for groups
- Reviews and inputs rooming lists, individual reservation requests/changes
- Maintains an organized professional-looking office environment
- Ensure that rooming lists are free of duplicates
- Multi-task while working on up to 20-30 future groups
10
Skills For Rooms Coordinator / Administrative Assistant Resume
- Receive contracts detailing room allotments and creates allotments on the hotel management system
- Responsible for completing a weekly, bi-weekly and monthly day by day forecast
- Work in detail with outside Meeting Planners when necessary
- Coordinate group master listing special requests/instructions of the group contact with the GRC
- Perform duplicate reservation checks. Coordinate check-in/pre-registration procedures for arriving groups with group reservations
- Run daily reports. Ensure associates are running the bucket and rate check reports daily. Confirm rates match market codes and document exceptions
List of Typical Responsibilities For a Rooms Coordinator Resume
1
Responsibilities For Group Rooms Coordinator Resume
- Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide upgrade options, and exceed guest expectations.
- To assist the front desk, ensuring room changes and Fairmont President’s Club member arrivals are carried out smoothly Manage Nor 1/e Standby Q and set up in PM Facilitate and be a champion for upsell opportunities
- Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits
- Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
- Communicate with Housekeeping regarding status of Queue rooms
- Adhere to the selling strategies set by the DORM.
- Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations
- Assign rooms according to guest requests and preferences whenever possible
- Monitor FHR/ CENT reservations and block rooms according to check/out & check in time
2
Responsibilities For Reservations / Group Rooms Coordinator Resume
- Assist Front Office with last minute changes, billing issues and transportation requests
- Answer telephones using appropriate phone etiquette
- Report to the Reservations Supervisor and the Director of Revenue Management
- Responsible for blocking the 554 guest rooms, ensuring the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
- Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months
3
Responsibilities For Milwaukee Market Senior Group Rooms Coordinator Resume
- Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc
- Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
- Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
- Post advance deposits and route billing of activity reservations (when applicable)
- Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
- Up-sell room types to maximize hotel average daily rate
4
Responsibilities For Group Rooms Coordinator P/T Resume
- Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
- Make detailed reservation notes in reservation to ensure accuracy
- Ensure that Forbes Five standards are maintained at a superior level on a daily basis
- Review out-of-order rooms daily and communicate accordingly
- Ensure rates match market codes and document exceptions
- File guest paperwork or documentation. Identify any over-commitments in room type and work with Reservations/Revenue Manager/Front Office Manager to even out inventory
- Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Merge duplicate profiles and ensure that all company standards are upheld regarding formatting of profile notes
5
Responsibilities For Milwaukee Market Group Rooms Coordinator Resume
- Receive, record, and relay messages accurately, completely and legibly
- Ensure all Guest Preferences forms are directed to correct departments and communicate to ensure requests are completed in a timely manner
- Attend key meetings such as VIP review and Resume meetings
- Work Front Desk Agent shifts at least 3 times per week
- Prepare and review written documents accurately, completely and in a timely manner
6
Responsibilities For Area Group Rooms Coordinator Resume
- Coordinate tasks and work with other departments
- Courteously handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation. Use proper phone etiquette
- Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure that reservations are accepted for the correct rates and dates
- Process rooming lists accurately. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Ensure billing is setup properly. Assign concessions listed in the contract (i.e. staff, vips, updgrades, etc.)
- Review all group booking reports (Delphi). Match Delphi and the Reservations system weekly and confirm booking numbers are correct
- Control and block rooms as well as pre-blocks for special groups
- Ensure that all reservations transferred to PMS or front office system are accurate
- Maintain accurate logs of suites and special requests and ensure that requests are blocked in PMS or front office system
- Possess knowledge of the hotel layout, facilities, and special services offered
7
Responsibilities For Group & Transient Rooms Coordinator Resume
- Communicate with staff, clients and guests with dignity and respect
- Effectively deal with guest concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Investigate/troubleshoot guest complaints, then reports findings/resolution to the proper department head or manager
- Handle history requests, final pickup reports for clients, commissions and attrition forms
- Enter and code reservations in order to process all reservation transmissions, changes, and cancellations
- Monitor and analyze rooms inventory to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates and rate restrictions
- Calculate and prepare rooms reports to determine sources of business using various computer systems
- Apply advance deposits for future reservations that require an advance deposit
- Maintain and organize files, work areas, and office equipment
- Maintain a trace system and utilize all office automation procedures and capabilities
8
Responsibilities For Groups Rooms Coordinator Resume
- Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons
- Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met
- Knowledge of general office equipment (e.g., fax machine, copy machine, printers)
- Attend Group Rooms meeting and present status reports on blocks, pick-up, cancellations, billing and package codes. Interact daily with Conference Services Managers, keeping up-to-date on changes, VIP’s amenities and billings
- Accurate input of Reservations into the computer system, within specified time periods
9
Responsibilities For Temporary Rooms Coordinator Resume
- Consistently model the company 5 star standards of service
- Review all tentative group sales contracts; allocate room blocks in Delphi according to yield guidelines and strategies; communicate any business unusual specifications
- Coordinate and assign all definite group sales room blocks to individual reservations agents
- Ensure daily consistency between DELPHI and TLP systems with regards to sales manager entries
- Assist Director of Revenue with weekly 30/60/90 forecast
- Monitor group allocations and contracted room types, assisting with inventory management to ensure maximum occupancy and are accordance with negative set limits in HIS
- Consistently participate as an active role model, trainer, and coach and mentor to provide continuing education for others
- Calculate attrition for departed groups and send to accounting and DOS
- Create and send out Attrition letters to Meeting Planners; discuss challenges with them when needed
10
Responsibilities For Rooms Coordinator / Administrative Assistant Resume
- Monitor cut-off dates for golf groups / wedding blocks
- Oversee and track Group Concession charges
- Brings a positive attitude to the office and uses a friendly demeanor in all interactions
- Works well in stressful, high pressure situations
- Coordinate office workflow to ensure that all daily functions are executed
- Knowledge of all group and convention programs in relation to room reservations and supporting Group Rooms Coordinators, Front Desk and Reservations team as needed
- Provide ongoing communication between the client, hotel, and sales office ensuring all operational standards are met
- Takes on Group blocks, communications with clients in high seasons. Report group pick up, send rooming lists to clients and maintain documentation
- Assist Reservations Manager in maintaining reservations functionally of PMS
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