Room Dining Server Resume Sample
Elwin Anderson
450 Carter Station,
Dallas,
TX
+1 (555) 529 4914
Work Experience
In Room Dining Server
05/2017
-
PRESENT
Dallas, TX
- Understand guest’s service needs
- Knowledge of the appropriate food and beverage preparations and service standards
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Carry more than 25 kg
- Serve patient meals, assist with set up and prepare snacks accurately and timely according to procedures. Returns to patient room within a reasonable period of time to pick up dirt tray and to confirm satisfaction with the patient. Comply with hand hygiene, patient identification, and personal protective equipment (PPE) requirements
- Utilizes basic diet therapy training to assist patients in selecting correct menu items as needed
- Demonstrates excellent customer service skills at point of service and in resolution of complaints/concerns/questions. Follows AIDET principles
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality
Education
University of Mount Union
2012 - 2017
School's Degree in Health
Professional Skills
- Demonstrate excellent customer service skills at point of service and in resolution of complaints/concerns/questions
- Demonstrate excellent customer service skills at point of service and in resolution of complaints/concerns/ questions
- Utilize your culinary skills to effectively work with the delivery of food, beverage, and
- Utilize yourculinary skillsto effectively work with the delivery of food, beverage, and
- Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming
- Good communication and organizational skills. Positive customer service attributes. Ability to work as a member of a team
- Utilize your customer service skills to graciously assist guests with personalized food services
How to write Room Dining Server Resume
Room Dining Server role is responsible for customer, basic, credit, training, reporting, events, software, health, english, education.
To write great resume for room dining server job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Room Dining Server Resume
The section contact information is important in your room dining server resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Room Dining Server Resume
The section work experience is an essential part of your room dining server resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous room dining server responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular room dining server position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Room Dining Server resume experience can include:
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards
- Liaise and communicate effectively with the floor team to ensure the necessary seamless transfer of information required for effective floor service
- Effectively communicate with kitchen staff and servers
- Demonstrates the Fairmont’s Service Promise standards in all guest and colleague interactions
- Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following
- Stocking and maintenance of guest’s floors’ vending machines
Education on a Room Dining Server Resume
Make sure to make education a priority on your room dining server resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your room dining server experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Room Dining Server Resume
When listing skills on your room dining server resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical room dining server skills:
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams
- Utilize your customer service skillsto graciously assist guests with personalized food services
- 6 months experience in a food service position or applicable customer service experience
- Decision making- Able to prioritize, making prompt and reasonable decisions
- Grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule
- Customer service experience preferably within the hospitality industry
List of Typical Experience For a Room Dining Server Resume
1
Experience For In Room Dining Server Resume
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring
- Responds promptly to all radio calls and In Room Dining Hotsos issues
- Enter guest rooms and place the table/tray by following established departmental procedures
- To be fully conversant with all IRD and Club Lounge policies and procedures
- To provide a warm welcoming experience for our guests evidenced by the personal service provided and by ensuring at all times the bar area looks clean, tidy and professional
2
Experience For Room Dining Server Resume
- To stay current with Beverage trends to ensure that the IRD and Club Lounge are at all times ahead or at least on trend
- Ensure full liaison with other members of the Food & Beverage team
- Post Secondary Education in Hospitality an asset
- Transport tables/trays from Room Service area to guest rooms
- Ensure all standards of food presentation are maintained
- Set up and deliver amenities to designated rooms
- Present check to guest for signature/payment
3
Experience For In Room Dining Server Resume
- Have full knowledge of all food & beverage lists
- Adheres to the hotel’s environmental policies and procedures
- Accurately read food tickets and communicate orders with the kitchen and servers
- Knowledgeable of the particular characteristic and description of every wine/champagne and major wines on the wine list
- Sets up, delivers and removes orders and amenities
- Tailors service to the guests needs
- Review daily reports, arrivals, VIP’s and groups in house
- Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety and the EnvironmentThorough knowledge of the menu
- Prepare, deliver, and serve orders using Omni's Moments of Service Pillar
4
Experience For Room Dining Server Resume
- Responsible for set-up, delivery, and presentation of amenities
- STAR and Food Handler certifications are required
- Accurately take orders over the phone
- Provides call backs to follow up with guests about tray pickup
- Follows all brand standards for service and phone etiquette
5
Experience For In Room Dining Server Resume
- Adhere to all hotel environmental policies and initiatives
- Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
- TIPS and CA Food Handler certifications are required
- Cover two days of the overnight shift
- Paid time for vacation, sick days, and holidays
- Paid time for vacation, sick days, and Paid time for vacation, sick days, and 2 weeks of vacation
- 10 incidental days for personal or family illness
6
Experience For Room Dining Server Resume
- Education tuition benefits for self, spouse and children
- Tailors service to the diner’s needs
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead and twisting. Stand or walk for an extended period or for an entire work shift
- Deliver food to guest rooms and ensure standards are met
- Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards
- Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items
- Apply the necessary precautions with regards to food safety and hygiene standards
7
Experience For In Room Dining Server Resume
- Undertake other ad hoc related responsibilities, as required
- Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world
- Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble
- Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required
- Internal Service – appreciation that ‘internal customers’ (i.e. Cooks) are considered strategic partners
- Ethical and professional conduct – Fulfills responsibilities with highest integrity
- Follows AIDET principles
- 13 paid holidays
List of Typical Skills For a Room Dining Server Resume
1
Skills For In Room Dining Server Resume
- 6 Months experience in a food service position or applicable customer service experience required
- 6 months Food & Beverage experience
- With high integrity, ensure that guests experience the highest quality 5 diamond/5 star culinary standards
- Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
- Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
- Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility
- Technology proficiency– Operates and maintains all departmental equipment, familiar with Micros
- Reading, basic math, written language in English. Cooperative, discreet, and courteous in handling customers
- Reading, basic math, written language in English
2
Skills For Room Dining Server Resume
- Reading, basic math, written English language
- Reading, basic math, written language in Enlish
- Lifting-Under 20lbs: 40% of work time
- Carrying- Over 20lbs 10% of work time
- Pulling- Over 20lbs 10% of work time
- Serving It Right Certificate
- Providing the highest service standards in all interactions with owners, guests, co-workers and management
- Delivering all orders in a timely fashion and within the quote time
- Delivering amenities throughout the hotel on time and accurately
3
Skills For In Room Dining Server Resume
- Maintaining the coffee station in the lobby and the water station outside of the restaurant
- Performing tray sweeps through hallways and service areas to maintain cleanliness throughout the hotel
- Providing prompt, courteous, and efficient service
- Constant standing, walking and bending throughout shifts
- Frequent lifting and carrying up to 30lbs
- Aid guests in locating other areas of the hotel (walking them to the destination when possible)
4
Skills For Room Dining Server Resume
- Serve patient meals, assist with tray set up and prepare snacks accurately and timely according to procedures
- Ensure all items are on the patient's tray and obtain any missing items promptly
- Cooperative, discreet, and courteous in handling customers
- Work in an extremely fast-paced environment while maintaining focus and quality service
- Serve patient meals, assist with set up and prepare snacks accurately and timely according to procedures
- Maintains clean and orderly work area, ensuring compliance with health department and facility requirements
- Monitor, prepare, and deliver floor stock to designated units according to FIFO and check for expired product and/or prohibited food items
- Availability to work all PM shifts every day of the week; including weekends and holidays
5
Skills For In Room Dining Server Resume
- 13 hours days - 6:30-8:00, rotating weekends/ holidays
- BASSET and Serve Safe Food Handling Certification required or obtained within 90 days
- Knowledgeable of all menu selection, preparation method, major ingredients, quality standard, appearance and serving temperature
- Provides engaging service within Fairmont Standards
- To check outgoing orders for quality and accuracy of set up
- Accurately input all orders into the POS system and communicating any special orders to with the kitchen
6
Skills For Room Dining Server Resume
- Responsible for cash handling and proper reconciliation of all transactions
- Handles all table and tray setups focusing on details and cleaniliness
- Responsible for knowing all of the menus which includes breakfast, lunch and dinner
- Process billing with the Micros POS system
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Complete all shift side work as outlined in the hotel’s operating policies and procedures
- Ensure proper set up and check for quality of outgoing orders
7
Skills For In Room Dining Server Resume
- Generous retirement plan including University contribution
- Positive customer service attributes. Ability to work as a member of a team
- Returns to the patient room within a reasonable period of time to pick up dirty tray and to confirm satisfaction with the patient
- Comply with hand hygiene, patient identification, and personal protective equipment (PPE) requirements
- Maintain confidentiality at all times.
- Comply with hand hygiene and Patient Identification requirements
- Vacation & Paid Sick Time Off
- Complimentary room nights at Four Seasons Hotels around the world
- Vacation, holiday, and sick pay
8
Skills For Room Dining Server Resume
- Complimentary stays at Four Seasons worldwide, subject to availability
- Current TIPS certification or ability to obtain within 30 days of employment. -required
- Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move tables, and hot boxes
- 40 Hours, Variable Shifts, including weekdays, weekend and holidays
- 13 hours days - 6:30-8:00, rotating weeknd/ holidays
- Able to work well under pressure with a variety of people
- Post-secondary diploma in Hospitality or Food and Beverage Management
9
Skills For In Room Dining Server Resume
- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls
- Frequently is required to talk or hear
- 7:15 am to 5:45 pm 3 days per week
- Hotel computer systems knowledge is ideal
- Most importantly, a positive attitude!
10
Skills For Room Dining Server Resume
- Welcome guests and promptly attend to Guest requests
- Interact with colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables
- Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality
- As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency
- Ensure compliance to all hotel policies, standards and core practices
- As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times
- Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation
- Remove soiled dishes, linen, silverware and restore/replenish settings
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