Remedy Developer Resume Sample
Rylee Steuber
73647 Nelda Rapid,
Chicago,
IL
+1 (555) 235 1338
Work Experience
Senior Remedy Developer With Active Clearance
01/2018
-
PRESENT
Houston, TX
- Obtain a DHS Entrance on Duty (EOD)
- Develop reports and queries on KPIs for leadership team to improve process effectiveness
- Deliver ongoing improvement opportunities with processes, standards, and policies
- Research and document the Service Management Tools used by CGI in the support of its’ clients
- Monitors the performance and capacity of the Remedy landscape
- Work on the remedy code, then gets it to the right team -> apps/database/infra/etc
- Incidents - look at what the issue is - create a story to release it
- Events can be: disks filling up, memory usage over CPU, server down
Remedy Developer
02/2012
-
11/2017
Phoenix, AZ
- Troubleshooting, documentation, high/low level design at times
- Participating in Research and Development activity as needed to progress ShopperTrak’s new or improved products, processes, or formulas
- Operation and maintenance of custom BMC Remedy environment
- Ensure high availability for BMC resources while ensuring confidentiality and integrity of the environment
- Follow strict DOD to ensure system integrity and security
- Design, test, implement, debug custom; applications, workflows, automated processes, reports, and dashboards
- Update and maintain CMDB
- Create system requirement and design documentation
Remedy Developer With Top Secret Clearance
11/2005
-
08/2011
Detroit, MI
- Designs, administers, implements and supports BMC Remedy/Atrium CMDB solutions as a member of a multi-discipline team, including new implementations, enhancements to existing solutions, customized solutions and reporting integrations
- Possesses an understanding, at a detailed level, of the architectural dependencies of technologies in use in the BMC Remedy ITSM environment
- Responsible for creating the detailed field mapping (data mapping) documentation, that serves as the basis for service exchanges
- Responsible for the technical development (coding) of the solution in the account environment
- Coordinates implementation of new installations, designs, and migrations for technology solutions in the service exchange domain internally
- Responsible for design, development, implementation using the DXC Technology Global Engineering specifications, methodology and practical application of ITIL practices and processes
- Construction of forms, workflow, alerts, filters, escalations, menus, and other related BMC components
- Work with IT Business and IT process owner to refine specifications
- Use TFS work items and TFS Test Case Management to manage and steward development activities
Education
Maharishi University of Management
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Strong unit and acceptance testing skills
- Strong IT troubleshooting skills
- Validating received workflow proposals to ensure they meet the overall service support mission and vision
- Experience in recreating, logging, investigating and fixing application defects
- Experience building reports using Business Object using Webi
- Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules
- Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
How to write Remedy Developer Resume
Remedy Developer role is responsible for events, travel, telecom, digital, research, design, reporting, architecture, java, security.
To write great resume for remedy developer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Remedy Developer Resume
The section contact information is important in your remedy developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Remedy Developer Resume
The section work experience is an essential part of your remedy developer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous remedy developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular remedy developer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Remedy Developer resume experience can include:
- Hands on experience both developing and administering the ITSM Suite version 7.6 or above
- Experience with Business Objects reporting software
- Experience Developing Workflows, Filters, Escalations
- Experience developing in accordance with the Department of Defense policy
- Experience in training licensed users in the usage of the Remedy ITSM Suite
- Experience integrating Remedy with other products either directly or through the API
Education on a Remedy Developer Resume
Make sure to make education a priority on your remedy developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your remedy developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Remedy Developer Resume
When listing skills on your remedy developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical remedy developer skills:
- Demonstrated experience supporting Microsoft Windows Operating Systems
- Experience in using, building, configuring & designing the following Service Management products
- Experience in using, building, configuring & designing the following Service Management products
- Experience with developing and customizing applications and reports
- Experience administering Remedy v7+ AR - Action Request Service Management tool including Help Desk Incident, Change Management (CMDB)
- Experience integrating web AR systems with external data sources for population of data and auto-ticketing
List of Typical Experience For a Remedy Developer Resume
1
Experience For BMC Remedy Developer Resume
- Two years of experience using Microsoft Office, including Microsoft Excel functions and PowerPoint layering and animation
- Creating and maintaining technical documentation with respect to system design
- Customization and creation of Remedy workflows according to customer requirements
- Advanced analysis and troubleshooting
- Follow and enhance to SRM development best practices
- Develop estimates and manage all aspects of the build including design, development, testing, quality assurance, User Acceptance testing and migration to production and source code management
2
Experience For Senior Remedy Developer With Active Clearance Resume
- Assist team in break-fix support for forms when required
- Work with Windows Server 2008, Microsoft SQL Server 2008, BMC Service Request Management (SRM) tools, and BMC Remedy IT Service Management (ITSM) tools
- Knowledge in usage of BMC Remedy tools
- Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt, Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX
- Provide operational support to business unit users of the ITSM Remedy application
3
Experience For Remedy Developer With Top Secret Clearance Resume
- Design and create custom applications based on Remedy architecture
- Provide accurate completion times for assigned tasks
- Troubleshoot Remedy workflow
- Participate as a member of a project team
- In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules
4
Experience For Remedy Developer, BMC, CP Resume
- Support customer issues in a timely manner
- Be able to follow standard operational and documented change procedures
- Create cohesive and comprehensive customization documentation in accordance with a provided format
- Perform workflow solution analysis, system risk analysis, and software reliability analysis with fellow Remedy Developers, System and Database Administrators
- Develop integration strategies and solutions using BMC Atrium Integrator, Remedy’s REST API, and other potential solutions to integrate Remedy with third-party applications
5
Experience For Senior Remedy Developer Resume
- Participate in meetings to guide requirements analysis and develop solutions to onboard new groups and divisions using third-party forms and applications into Remedy
- Develop custom applications, forms, and workflow in Remedy outside the IT Service Management suite to meet the specific custom needs of IT and non-IT services
- Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
- Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
- Estimate work effort for customizations, enhancements, and configuration requests
- Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
- Strong familiarity with Oracle database
6
Experience For Top Secret Cleared Remedy Developer Resume
- Clearly communicate technical ideas to non-technical audiences
- Understand and assess functional requirements, develop or recommend technology solutions to meet business needs
- Team oriented with a track record of excellence in internal and external customer service
- Configure, extend or develop solutions from requirements
- Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
- Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Responsible for delivery of assigned tasks within the delivery cycle of a project
7
Experience For Remedy Developer, BMC Resume
- Understands the company strategy and the role that the individual plays
- Customization, configuration, different approaches
- Backend of Remedy, tables and forms are set up
- Smart IT-service management tool front end, My IT-self-service portal
- Updates to the Product Catalogue
- Web Categories (Incident & Service Request)
- Dynamic Forms (Incident & Service Request)
8
Experience For Agile Remedy Developer Resume
- Addition / Modification / Deletion of Remedy ITSM System Menus
- Add/Delete/Modify Client people
- Client Transitions / Migrations
- Configuration of BMC Discovery
- Administration of MyIt & SmartIT
9
Experience For Jrdc-remedy Developer Resume
- Performing systems maintenance as required (i.e. reviewing application and system logs to identify anomalous behavior; applying required patches and software/firmware updates; scheduling and verifying backup and restore procedures)
- Provide application, system and database administration for Remedy on multiple DoD network enclaves
- Four years of information technology experience such as consulting, analyzing, designing, programming, and maintaining computer software applications, and providing support in information technology.
- Experience using BMC Remedy Action Request System version 7.6 or higher to develop and maintain custom applications. Experienced with BMC Remedy Administrator, BMC Remedy User and BMC Remedy Import/Data Import
- Experience with Remedy Web Services
10
Experience For Senior BMC Remedy Developer Resume
- Experience with the Remedy Configuration Management Database (CMDB)
- Knowledge of Remedy Problem Management
- Can work independently to troubleshoot and resolve user issues (connection, profiles, local installation)
- Proficiency in all ITSM modules and its configuration. Especially Request Management (SRD, AOT, PDTs, etc)
- Add/Delete/Modify ITSM Access
- Different integration points
- Service Request & Change
- BAC in IT or equivalent
List of Typical Skills For a Remedy Developer Resume
1
Skills For BMC Remedy Developer Resume
- Strong project management and attention to detail skills
- Two years of experience using Structured Query Language (SQL) for queries and extracting data
- Experience building reports with Crystal Reports software
- Experience with Atrium Orchestrator, Smart IT, and Smart Reporting
- Experience with BMC Patrol or similar monitoring products
- Experience with BMC Transaction Monitoring Application Response Time (TMART)
- Experience with customizing Remedy 9 forms, email templates etc.
2
Skills For Senior Remedy Developer With Active Clearance Resume
- Experience with PL/SQL, and tools such as SQL Developer, or TOAD
- Technical experience with at least three (3) years as a Integrator and analyst preferably in a Telecom environment
- Experience as a Software Engineer is required
- Experience with Remedy Development & Administration in BMC Remedy (preferably Remedy 9 version)
- Configuration experience with ITSM modules (Incident Management, Asset Management, Change Management, Configuration Management, Service Management)
- Experience with integrations between various modules within Remedy suite
- Obtain and maintain a valid non-probationary, unrestricted Washington State Driver's License
3
Skills For Remedy Developer With Top Secret Clearance Resume
- Strong object-oriented design and development background
- Experience with Crystal Reports software
- Experience with the Remedy Action Request System (ARS) versions 7.5 to 9.1 with specific focus on the ITSM Suite
- Assisting the ITSM Tool Portfolio Manager in making recommendations for automating current manual processes
- Meeting with customers to gather requirements and design solutions to meet the needs of Aviation and VIN groups
- Understanding of Remedy’s integration capabilities across its applications
- Building the links within the CMDB
4
Skills For Remedy Developer, BMC, CP Resume
- Looking for 2 BMC Remedy Developer
- Programming Languages: JavaScript, Java, ASP etc
- Testing Methodologies, creation and execution of test scripts
- Working knowledge of IIS, SQL Server
- Understanding of ITIL framework, workflows, and integration
5
Skills For Senior Remedy Developer Resume
- Understanding of Agile Development framework
- Creating templates to facilitate data input for users and back-office staff
- Generating periodic and ad-hoc reports as required
- Recommending new or improved workflows
- Ensuring Remedy configuration matches the requirements of each service lifecycle
- Testing code changes
- Designing the CMDB
- Integrating Remedy with third party applications
6
Skills For Top Secret Cleared Remedy Developer Resume
- Knowledge in developing / supporting applications which use an object-oriented programming language ( .NET ,Java, HTML )
- Knowledge of developing or working with ITIL apps
- Assist in maintaining the accuracy of data being imported into the CMDB from third-party asset discovery solutions implemented at the Lab
- Familiar with server and client-based technologies, including hardware, operating systems (Windows and Linux), configurations and security
- Develop forms, workflow and reports using Remedy Admin, Remedy User and Crystal Reports to meet requirements
7
Skills For Remedy Developer, BMC Resume
- Perform software installation, hardware configuration and troubleshooting for customers
- Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements
- An applicable computing environment certification (BMC Remedy Developer or administration certification)
- Knowledge of Atrium Discovery and Dependency Mapping tool
- Ability in writing system integrations / interfaces
- Knowledge of the Incident Management system including configuration and development
8
Skills For Agile Remedy Developer Resume
- Knowledge of the Change Management system including configuration and development
- Knowledge of Remedy licensing
- Knowledge of Remedy programming methodologies and standard software development life cycles
- Support Staff people from existing support groups
- Dataload for Configuration Items – End-User Computing related CIs
- Modify existing templates/Dynamic Forms/Web Categories (if less than 3 hours)
- SQL for managing ITSM
9
Skills For Jrdc-remedy Developer Resume
- Support a weekly rotating 24/7 on-call support
- Familiarity with BMC Smart Reporting or BMC Analytics
- Modifications to existing interfaces
- Complete benefits package and competitive compensation
- Work in a dynamic, collaborative, and progressive team
10
Skills For Senior BMC Remedy Developer Resume
- Opportunities for growth and professional development
- Access to a variety of job opportunities across business and geographies
- ITIL v3 or Intermediate
- Knowledge of a Custom Development application
- Remedy 7.6 Certification or Remedy 9.0 Certification
- Document upgrade and server move process and work with server group to perform upgrades
- Research new features, technology and environments
- Work closely with members of the Remedy Tools Team, as well as other IT-related groups who use Remedy on a regular basis
List of Typical Responsibilities For a Remedy Developer Resume
1
Responsibilities For BMC Remedy Developer Resume
- Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls
- Strong familiarity with BMC Atrium CMDB application
- Strong familiarity with the Software Development Lifecycle
- IAT Level II certification (Security+)
- Demonstrated experience with 1 or more of the BMC ITSM tool suites (e.g. Remedy ARS; Discovery (ADDM); TrueSight (BPPM); Digital Workspace (MyIT/SmartIT); etc.)
- Maintain and Support Windows servers and applications
2
Responsibilities For Senior Remedy Developer With Active Clearance Resume
- Identify opportunities to design and implement process improvements
- Work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control
- Five years or more experience working with administration and development of Remedy forms and workflows, including products such as BMC Remedy IT Service Management suite
- Familiarity with BMC Atrium Integrator
- Apache Tomcat 7 or higher
- Familiarity with BMC SmartIT and Digital Workplace
- Familiarity with BMC Discovery (formerly ADDM)
3
Responsibilities For Remedy Developer With Top Secret Clearance Resume
- Familiarity with BMC TrueSight (formerly Patrol)
- SQL language for use with Microsoft SQL or Oracle databases
- Remedy ARS versions v7.5 to v9.1 and additional BMC products
- Atrium Orchestrator v7.6.04 and newer versions
- Used advanced interface forms
4
Responsibilities For Remedy Developer, BMC, CP Resume
- BMC Remedy Certified Administrator
- Perform and deliver within tight deadline
- Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed
- Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the Remedy team
- Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs
5
Responsibilities For Senior Remedy Developer Resume
- Prepare documentation for developed workflow solutions, training and user guides
- Current Remedy Certification
- Built Service Request
- Client new services
- BMC ON Demand
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