Relationship Banker Resume Sample
Antonia Bode
12431 Guillermo Park,
Chicago,
IL
+1 (555) 383 2928
Work Experience
Senior Relationship Banker
02/2018
-
PRESENT
Los Angeles, CA
- Sells Bank products and provides superior customer service. Cross-sells products and services including mortgage loans
- Completes documentation required to establish and maintain new accounts. Complies with all policies/procedures related to the new account process
- Promotes and markets financial products through outside calls, telemarketing, targeted directed mailings, and in-branch selling
- Assist less experienced Relationship Banker with more complex service or sales transactions
- Promotes and markets the Bank’s financial products through outside calling, telemarketing, targeted directed mailings, and in-branch selling
- Provides superior customer service during all customer interactions
- Manages assigned portfolio, identifying opportunities to deepen and expand relationships with customers
Relationship Banker
06/2013
-
08/2017
New York, NY
- Eries 6, 63, and Life and Health
- Displays a credible, trustworthy, and professional image at all times.,
- Responds to customer needs with the ability to maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations
- Identifies a wide variety of bank services applicable to the customer, referring to the appropriate person/department when necessary
- Prepares profiles on customers, contacts customers after opening accounts, cross sells using “Lead Lists” and other methods to meet sales goals determined by the Branch Manager using various sales techniques
- Serves as a proactive member of the Retail Banking Center team by being a sales and service consultant to the customer; open new accounts, process loans and operate a cash drawer when necessary
- Consistently executes activities and behaviors to meet or exceed established sales, cross-sell and referral goals
Commercial Relationship Banker
12/2009
-
12/2012
Houston, TX
- Develops and maintains comprehensive knowledge of products and services to support customer needs
- Effectively facilitate customer relationship review conversations. Analyze financial and personal data to develop a comprehensive understanding of their needs and deliver appropriate solutions
- Monitors and manages relationships with existing customers to support, retain and expand relationships
- Educate and recommend relevant products and services to customers to effectively close the sale or refer customers to the appropriate person/department (Mortgage, Commercial, Treasury or Wealth Management) when necessary
- Contacts customers after opening accounts as part of the customer on-boarding process
- Conducts outbound calls to customer to recommend additional products and services that meet their needs using “Lead Lists” and other methods to meet sales goals determined by the Branch Manager using various sales techniques
- Actively participates and assists in the facilitation of daily and weekly banking center team meetings
- Assists Banking Center Manager with coaching, role playing and training members of the banking center team
- Identifies and resolves customer service issues. Maintains professional poise and remain calm under pressure of time constraints and potential difficult customer situations
Education
Troy University - Colorado Springs/Ft. Carson
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Excellent consultative skills, client prospecting and development, customer retention and needs analysis skills,
- Strong customer service skills that includes verbal and communication skills
- Strong listening and customer service skills; skilled in making outbound calls
- Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans
- Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performance
- Proven track record in meeting and exceeding sales and service goals and initiatives; well-developed selling, cross-selling and referral skills
- Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
How to write Relationship Banker Resume
Relationship Banker role is responsible for bilingual, spanish, customer, mandarin, financial, credit, loan, clients, regulatory, efficient.
To write great resume for relationship banker job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Relationship Banker Resume
The section contact information is important in your relationship banker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Relationship Banker Resume
The section work experience is an essential part of your relationship banker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous relationship banker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular relationship banker position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Relationship Banker resume experience can include:
- Motivating your team to provide excellent customer service and effectively resolving customer issues
- In-depth understanding of retail banking products and services along with strong sales skills
- Excellent communication skills with the ability to communicate findings clearly and concisely, verbally and in writing
- Good analytical and negotiation skills. Limited use and/or application of basic lending principles, theories, and concepts
- Effective organizational, problem-solving, credit analysis and negotiation skills
- Effectively communicate and make effective presentations to prospective customers and company principals, existing
Education on a Relationship Banker Resume
Make sure to make education a priority on your relationship banker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your relationship banker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Relationship Banker Resume
When listing skills on your relationship banker resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical relationship banker skills:
- Excellent consultative skills, client prospecting and development skills, customer retention skills, and needs-analysis skills
- Demonstrates effective sales and customer service skills while accurately performing all work assignments
- Working knowledge of PC; good 10 key skills
- Ales experience in a banking environment or 2 years sales experience in a retail environment or 2 year’s experience in a hospitality role
- Ales experience in a banking environment or 2 years sales experience in a retail environment or 2 years sales experience in a hospitality role
- Ales experience in a banking environment or 2 years sales experience in a retail environment or 2 years’ experience in a hospitality role
List of Typical Experience For a Relationship Banker Resume
1
Experience For Branch Relationship Banker Resume
- Excellent sales skills both in person and via telephone
- Bilingual (fluent verbal and written) skills where applicable -Spanish fluency required
- Bilingual (fluent verbal and written) skills required - Bilingual Spanish required
- Bilingual (fluent verbal and written) skills required (Bilingual Spanish required)
- Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts
- Bilingual (fluent verbal and written) skills where applicable - Bilingual Spanish Required
- Leading your team in the process of referring customers to other areas of the bank in order to deepen relationships and build strong internal partnerships
2
Experience For Senior Relationship Banker Resume
- Ales and service experience with previous success in achieving sales and service goals in retail environment or as a Relationship Banker
- Good understanding of issues related to economic, political and business practices in Pacific Rim countries
- Sales management experience in retail banking, financial services or goal driven retails sales
- Uccessful sales experience where defined sales goals and accountabilities were routinely met or exceeded required
- Having a passion for helping customers and making clients feel appreciated
- Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Maintaining knowledge and educating team on all products, services, technology and policies
- Maintaining an active role in the community and developing key business and community relationships
- Managing the overall operations of the branch and ensuring adherence to all operations, security, risk and regulatory policies and procedures
3
Experience For Commercial Relationship Banker Resume
- Overseeing conflicts of interests issues (including any DOL Fiduciary Rule activities)
- Providing suitable credit, deposit or other banking services as well as counsel and advice to best meet clients' needs
- Analyzing risks and profitability of assigned client base to ensure ongoing profitability and conformity with credit terms
- Opening new accounts and assisting with Teller transactions as needed
- Managing a portfolio of high value consumer and business customers
- Leveraging available tools and technology to drives sales and service and ensure your team does the same
4
Experience For Personal Relationship Banker Resume
- Monitoring and surveillance for misuse of MNPI
- Maintaining Huntington's Information Barriers
- Soliciting the sale of additional products and services to meet clients' needs
- Manage portfolio by monitoring financial statements, covenants, borrowing bases, maturing loans, and past dues to ensure that
- Maintain watch and restricted lists arising from underwriting activities
5
Experience For Relationship Banker Cp-shops Resume
- On a day-to-day basis, monitor and report onemployee trading activities, and the escalation of issues requiring management's attention
- Guidelines. Assists in the facilitation to the loan committee or approving officer, and oversees the loan documentation and closing
- Strengthens and manages existing account relationships and loan portfolios through monitoring of financial statements, covenants,
- Proactively identify emerging model risk issues impacting the company and communicate to model developers, senior management and the appropriate risk committee
- Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer
6
Experience For Retail Relationship Banker Resume
- Assist in the documentation of transactional flowcharts for underwriting activities
- Assists in the development of structures and negotiation of loans and/or agreements to include the terms, pricing, special conditions,
- And interest rates for commercial accounts. Prepares appropriate documents and ensures adherence with banking policies and
- Maintains knowledge of banking products and services, as well as knowledge of the industries or market areas served. Keeps
- Use and/or application of lending principles, theories, and concepts
- Expert knowledge of bank products, credit and commercial lending techniques and procedures
- Listen carefully to the client and be willing to assists with any questions or issues the client has
7
Experience For Small Business Relationship Banker Resume
- Full use and/or application of standard lending principles, theories, concepts, and techniques
- Proactively assess clients' financial information by completing a Needs Assessment to determine total current and future financial needs
- Accurately and efficiently opens and maintains customer accounts and executes transactions
- Prepares profiles on customers, contacts customers after opening accounts, cross sells using “Lead Lists” and other methods to meet sales goals determined by the Banking Center Manager using various sales techniques
- Identifies and develops profitable commercial banking credit and treasury management account relationships. Identifies opportunities to actively cross-sell banking products and services as appropriate. Facilitates presentations to prospecting customers and company principals. Participates in and presents creative solutions to meet their needs
- Strengthens and manages existing account relationships through providing financial advice, determining commercial loan and deposit needs, and ensuring appropriate banking products and services are provided for profitable growth of the account
- Structures and negotiates loans and/or agreements to include the terms, pricing, special conditions, interest rates for commercial accounts. Prepares appropriate documents and ensures adherence with banking policies and guidelines
- Develops new business relationships by representing the Company through being active in the community, building and maintaining a network, participating in trade associations and non-profit organizations, and coordinating with other Mutual of Omaha Bank business partners
- Develops and implements a strong business development program and financial strategy/structure to ensure aggressive growth of the commercial account portfolio and alignment with the banks marketing strategy
8
Experience For Relationship Banker, West 34th Branch Resume
- Interviewing for Gurnee, Waukegan, Round Lake, Fox Lake, Libertyville, Mundelein and surrounding area locations
- Ensures compliance with commercial banking policies and practices and regulatory statutes
- Collaborates and coordinates with internal and external business partners to ensure banking products and services are provided in a timely manner and support the profitable growth of the account
- Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met
- Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Commercial Lenders)
- Originate and process mortgage loans
- Develops and manages a portfolio of major customer relationships (retail and commercial) by providing consultative advice, products, and services to meet customer needs. Responsible for increasing the number of major relationships and total profitability of assigned portfolio
9
Experience For Relationship Banker S Brooklyn 74th St Resume
- Oversee adherence to informational barriers to protect nonpublic material information
- Review personal e-mail and trade activities of designated access persons
- Provide support in the identification, escalation and resolution of other identified conflicts of interest as they become identified
- Draft and amend specific policies and procedures
- Frequently lift & carry less than 10 lbs
- Occasionally lift & carry up to 20+ lbs
- Frequently sit, stand and walk
- Develops and maintains business banking relationships for assigned area. Ensures cross selling activities of deposits, credit, convenience, products, and services. Follow up on all business banking accounts to ensure we have captured the full opportunity
- Coaches and mentors branch staff to seek out sales opportunities among both current and potential business customers. Partners with Personal Banking staff to enhance their effectiveness in the delivery of products and services to business customers and prospects. Manages all business credit applications for assigned area
10
Experience For Relationship Banker Upper Manhattan 45th Street Resume
- Increases Branch's revenue growth through mining existing book of business banking customers to ensure the business banking products and services align with the relationships as well as maintain and/or increase customer retention
- Effectively handles customer inquiries by phone or in person, resolving questions, complaints and conducts account research
- Develops and maintains commercial banking credit and treasury management relationships through community involvement and
- To meet their needs
- Credit facilities are properly risk-rated and that the Bank responds to the risk in an appropriate and timely manner
- Manner to ensure profitable growth of the account
- Abreast of current developments and market trends, to further identify and service the customers needs
- Promotes, counsels, and cross-sells all types of bank services to new and existing customers (checking, savings, CD’s, IRA’s) to meet their needs and the bank’s growth objectives
List of Typical Skills For a Relationship Banker Resume
1
Skills For Branch Relationship Banker Resume
- Excellent commercial underwriting skills
- Stronginterpersonal and verbal/written communication skills
- Experience working with customers. Can include military service with administration, contracting, civil affairs, or similar experience
- Provide ongoing coaching to Tellers and other FSA’s within the branch to effectively identify referral opportunities
- Exceptional listening and communication skills, ability to present features and benefits of products and services to customers with differing needs
2
Skills For Senior Relationship Banker Resume
- Strong knowledge of and experience in Commercial Banking loans, deposits, lending techniques and practices
- New accounts, sales, cash handling, retail experience and/or relevant banking experience required
- Proven ability to achieve results in areas of offering solutions and, service and client experience in a client-centric, results-driven environment
- Experience conducting consultative conversations both in-person and on the phone, with proven close rates through needs-based sales approaches
- Banking experience or 1-3 years previous experience in a customer contact/sales position or equivalent required
- Banking experience or 1+ years previous experience in a customer contact/sales position or equivalent required
3
Skills For Commercial Relationship Banker Resume
- Experience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approach.,
- Desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc
- Motivation to learn new technologies and skills in a changing environment
- Effectively analyze customer needs to deliver appropriate solutions
- Bilingual Spanish Required (fluent verbal and written) skills where applicable
- Prior completion of the Bank of America financial center internship program is acceptable in lieu of six months of client service experience
- Aptitude for consultative selling; prior sales/customer service experience
4
Skills For Personal Relationship Banker Resume
- Has a proven track record of acquiring and retaining customer relationships by providing relevant solutions to meet customer needs
- Proven track record of acquiring and retaining customer relationships by providing relevant solutions to meet customer needs
- Maintain very strong business relationships with partners focusing on deepening client relationships and cross-selling
- Has a proven track record of acquiring and retaining customer relationships by providing relevant solutions to meet customer needs,
- Well versed in consultative selling with proven ability to generate new business sales, retain and grow existing business and close sales
5
Skills For Relationship Banker Cp-shops Resume
- Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
- Responsible for initiating wire transfer requests of Private Clients, adhering to the bank’s controls and processes and prioritization of these requests
- Drive for results and has experience with building relationships, collaboration, team work and problem solving
- Knowledge of and experience in Commercial Banking loans, deposits, lending techniques and practices
- Excellent knowledge at building relationships, collaboration and team work
6
Skills For Retail Relationship Banker Resume
- Demonstrates tact and professionalism when exchanging information with customers, co-workers, and management
- Delivers exceptional customer experience by acting with a customer first attitude
- Experience testing in front end / user interface, Mid-tier and Backend database environments
- Able to meet fixed and changing deadlines and priorities and follow up consistently
- Previous retail banking experience required
- Operates a cash drawer to provide assistance with transaction processing when necessary
- Good knowledge of banking sales and products
- Experience in consumer sales, marketing and/or customer service
- Fair level of experience in Wealth Management banking environment
7
Skills For Small Business Relationship Banker Resume
- Demonstrated understanding of business needs and expectations
- Experience in retail, hospitality or banking industry is highly desired
- Strong knowledge of bank products, credit and commercial lending techniques and procedures
- Experience using Qvidian or other proposal automation software
- Sales management experience in retail banking, financial services or goal driven retails sales
- Customer service in banking, financial services or goal driven retail sales with an emphasis on consumer or business sales experience
- Sales management experience in retail banking, financial services or goal driven retail sales
8
Skills For Relationship Banker, West 34th Branch Resume
- 3 - 5yrs banking experience
- Deliver exceptional banking experiences
- Drives for excellent results
- Elevate the customer experience
- Experience in function Finish
- Experience in Sales and/or Customer Service with emphasis in banking or banking-related products
9
Skills For Relationship Banker S Brooklyn 74th St Resume
- Managing a portfolio of new premier customers and introducing them to the premier proposition in a way that creates a culture of trust and market leading
- Building and maintaining business networks. Assists in the facilitation to prospecting customers and participates in creative solutions
- Working knowledge of branch banking and/or retail sales operations
- Understanding of financial modeling theory and general solutions
- Borrowing bases, maturing loans, and past dues to ensure that risk is properly evaluated and managed in an appropriate and timely
- Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs
10
Skills For Relationship Banker Upper Manhattan 45th Street Resume
- Banking sales and products
- Interviewing for Wauwatosa, New Berlin, Greenfield, 76th/Bradley, 54th/Capitol, Cudahy and Oak Creek locations
- Interviewing for Fox Lake, Round Lake, Gurnee, Libertyville, Mundelein
- Understand the Risk Framework and take ownership for managing risk by identifying, escalating and debating risks
- Responsible for acquiring, analyzing and maintaining client relationships
- Work as back up to the Supervisor and seek out additional tasks such as General Ledger balancing, scheduling, auditing, and error resolution
- Fulfill our customers’ servicing needs by researching customer inquiries with the intent of enhancing customer retention and engagement
- Lender responsible for acquiring, analyzing and maintaining client relationships
List of Typical Responsibilities For a Relationship Banker Resume
1
Responsibilities For Branch Relationship Banker Resume
- The ability to explain complex financial information clearly to customers with no expertise and excellent problem-solving skills
- Well organized and take efficient notes along with strong communication skills
- Strong defect documentation skills for internal and external vendor partner review
- Demonstrated verbal communication and interpersonal skills
- Effective business development relationship management and lead generation skills
- Strong communication, interpersonal, consultative, sales, and presentation skills
- Strong knowledge of finance & credit assessment skills
- Leading activities to ensure opportunities are identified and client needs are met effectively, maximizing all available resources
- Bilingual Mandarin or Cantonese Required (fluent verbal and written) skills where applicable
2
Responsibilities For Senior Relationship Banker Resume
- Bilingual Korean Required (fluent verbal and written) skills where applicable
- Desire to grow and develop skills with Bank of America
- Bilingual Korean, Mandarin or Cantonese Required (fluent verbal and written) skills where applicable
- Bilingual Spanish (fluent verbal and written) skills where applicable
- Bilingual Vietnamese (fluent verbal and written) skills
- Bilingual Mandarin and Cantonese (fluent verbal and written) skills where applicable
- Bilingual in Spanish (fluent verbal and written) skills where applicable
- Bilingual (fluent verbal and written) skills in Mandarin
3
Responsibilities For Commercial Relationship Banker Resume
- Bilingual Spanish(fluent verbal and written) skills where applicable
- Bilingual Mandarin (fluent verbal and written) skills where applicable
- Intermediate SQL script skills
- Years of functional/professional experience: Typically have less than 3 years experience
- Understanding of statistical concepts and data analysis and demonstrated ability to apply such concepts
- Consistently delivering a quality client experience. Deepen and expand relationships of clients in their medium to large book of business
- Uccessful sales experience where defined sales goals and account abilities were routinely met or exceeded required
- Uccessfulsales experience where defined sales goals and accountabilities were routinely met or exceeded required
4
Responsibilities For Personal Relationship Banker Resume
- Sales management experience in retail banking, financial services or goal driven retail sales
- Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach
- Banking knowledge and knowledge of ANZ products & services
- Deepening potential customer relationships, exploring needs, introducing ANZ
- Sells, renews and redeems certificates. Contacts customers by phone and mail regarding approaching renewal dates with appropriate disclosures
- Fulfills any of our customer’s servicing needs with the intent of enhancing customer retention and engagement
5
Responsibilities For Relationship Banker Cp-shops Resume
- Fulfills any of our customer's servicing needs with the intent of enhancing customer retention and engagement
- Acquire new customers and deepen relationships with existing customers utilizing the Explore process
- Fulfill any of our customer’s servicing needs with the intent of enhancing customer retention and engagement
- Create customer awareness of alternative banking channel offerings, such as digital capabilities, ATM, online and mobile banking
- Achieve outstanding performance by going above and beyond for customers each day
- Currently interviewing for the following locations
6
Responsibilities For Retail Relationship Banker Resume
- All levels of lending from an commercial underwriting perspective; unsecured line of credit, real estate purchase
- Knowledge of compliance with federal and state regulations pertaining to commercial banking
- 401K plan with up to 5% matching - with no waiting period
- Facilitate user acceptance testing requiring significant business user interaction
- Identifies and maximizes relationship building opportunities through client profiling
- Enjoys reviewing financial data and then determining solutions for customer
- Value coaching from their leaders on reaching individual and branch goals
7
Responsibilities For Small Business Relationship Banker Resume
- Lift light to heavy objects weighing 5 lbs. to 30 lbs
- FINRA Series 6, 63 and life and health licenses or one of the following
- FINRA Series 6, 63 and life and health licenses and one of the following
- Maintains an understanding of all current financial products, policies, procedures, regulations and compliance guidelines and adheres to same
- Adheres to new account opening procedures to prevent fraud
- This is a float position for the Reading Metro PA area, based out of Pottstown, PA
- Work closely with new and existing customers to understand their financial needs and deepen relationships; proactively seek ways to grow customer relationships
- Actively manage the onboarding of all new clients. Conduct a number of client appointments weekly, as set forth by market management
8
Responsibilities For Relationship Banker, West 34th Branch Resume
- Work branch hours, including weekends and some evenings OCA
- Work branch hours, including weekends and some evenings IEA
- Work branch hours, including weekends and some evenings CNM
- Limited use and/or application of basic lending principles, theories, and concepts
- Use and/or application of basic lending principles, theories, and concepts
9
Responsibilities For Relationship Banker S Brooklyn 74th St Resume
- Use and/or application of complex lending principles, theories, and concepts
- Extensive knowledge of Los Angeles/Santa Monica (Westside) marketplace and have a successful history of closing business deals within area
- Extensive knowledge of Los Angeles/Mid-Wilshire/Beverly Hills marketplace and have a successful history of closing business deals within area
- Bi-lingual Bengali or Hindi speaking
- Employs advanced knowledge of bank products, credit and commercial lending techniques and procedures
- Customer service in banking, financial services or goal driven retail sales with an emphasis on consumer and business development
- Min 3 years of Mainframe testing
10
Responsibilities For Relationship Banker Upper Manhattan 45th Street Resume
- Exudes confidence with clients when sharing product knowledge and solutions
- Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach
- FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required
- Full use and/or application of basic lending principles, theories, and concepts
- Knowledge of Business Banking products and services, policies and procedures
- Knowledge of appropriate banking laws, regulations and bank policies and practices
- Knowledge of banking sales and products
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