Readiness Manager Resume Sample
Abraham Barrows
48061 Dach Viaduct,
Chicago,
IL
+1 (555) 188 4550
Work Experience
Readiness Manager
06/2016
-
PRESENT
Detroit, MI
- Good understanding in P&L of credit cards, preferably in cards rewards
- Responsible for successfully leading and managing launch engagements from the planning phases all the way to live service support
- Coordinates WWCE support launch teams to deliver on defined support plans and strategy
- Work with CE leadership team and partner relation teams to deliver a tactical, operation support plan for each live launch and services
- Works with the Cross-functional production, operations, marketing, and project management teams to execute both the tactical and strategic visions for Customer Experience service programs
- Manages scope of support and product supportability for new product initiatives globally
- Improve effectiveness of CSo Business Requirements Documents by enhancing the due diligence up front to understand Operational impacts and writing detailed business requirements
Senior Readiness Manager
05/2012
-
03/2016
Houston, TX
- Create a tool for managing and monitoring business resource capacity (Subject Matter Experts) needed for project development and implementation
- Establish a business resource demand management process to assign SME’s for effective coverage within capacity
- As the functional lead for CSo Operations, centrally coordinate SME participation on projects; ensure the right level of engagement and decision making for
- Guides the evolution of the functional teams’ approach as requirements change and integration with the broader Cigna enterprise evolves
- Identify, document, and implement system design standards when appropriate and facilitate development of process-focused training materials to complement go-live system training
- Participate in go-live testing cycles
- Communicate status, issues, and resolutions to local Operations stakeholders
- Pledges annually to Lahey Health System and Lahey Clinic Foundation standards of behavior and incorporates Lahey Clinic Standards of Behavior and mission statement into daily activities
- Benchmark OEMs (truck and automotive) on diagnostic systems, processes and efficiencies
IT Operational Readiness Manager
10/2005
-
04/2012
Los Angeles, CA
- Work with development teams to define and ensure key SEPTA process changes are communicated, understood and implemented
- Establish and manage transition readiness checklist identifying key steps required to transition new capabilities to operations
- Organize and lead weekly meetings to assess and drive readiness across the organization
- Define system Red/Yellow/Green status metrics to capabilities being delivered for readiness and ability to transition to operations
- Capability to work with Conduent and SEPTA users to understand current and future system capabilities
- Four (4+) years of experience working with large scale software and hardware systems development
- Capability to understand the business processes, software development life cycle, testing strategies
Education
Upper Iowa University
2001 - 2005
Bachelor's Degree in Communications
Professional Skills
- Excellent people skills with a strong focus on team working within a high performing functional team
- Sound facilitation, negotiation skills and demonstrated success in communication effectively at a senior level across the organisation
- Excellent program and project management skills (e.g. managing to timelines & budgets, setting expectations, sharing knowledge, etc.)
- Strong mathematical, analytical, problem solving, and decision making skills
- Strong negotiation and interpersonal skills required
- Excellent oral and written communications skills in both technical and client facing situations
- Demonstrated skill in the following Competencies: Organizing, Problem Solving, Managing Vision & Purpose, Dealing with Ambiguity
How to write Readiness Manager Resume
Readiness Manager role is responsible for design, negotiation, architecture, credit, training, integration, telecommunications, digital, insurance, travel.
To write great resume for readiness manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Readiness Manager Resume
The section contact information is important in your readiness manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Readiness Manager Resume
The section work experience is an essential part of your readiness manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous readiness manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular readiness manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Readiness Manager resume experience can include:
- Insight driven and creative problem solving skills
- Demonstrates experience building collaborative relationships with senior leadership
- Present and communicate effectively to clients
- Good understanding of ITIL and customer service
- Good knowledge of marketing strategy development and 360 execution
- Proven track record of quality execution of strategic, innovative and operational objectives
Education on a Readiness Manager Resume
Make sure to make education a priority on your readiness manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your readiness manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Readiness Manager Resume
When listing skills on your readiness manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical readiness manager skills:
- Demonstrated ability to work as part of a team with demonstrated success in building relationships with Business Partners both internally and externally
- Demonstrated experience as a technical SME for operational readiness within the rail sector
- Demonstrated experience in the rail sector in the coordination of multiple stakeholders to deliver operational readiness requirements
- Experience in customer experience or related roles
- Proven ability to juggle multiple priorities in a fast paced environment
- Identifying sources of project requests against proposed solution alongside process inefficiencies, organisational and skill building limitations
List of Typical Experience For a Readiness Manager Resume
1
Experience For Senior Readiness Manager Resume
- Including pre/post training testing assessments
- Coordinate process-focused training to supplement system training
- Coordinate design and delivery of process training to complement systems training
- Responsible for ensuring that operational processes are updated to match the new system’s technical flow
- Ensure testing scenarios are authentic and thorough
- Partner with IS Project Management to fulfill all revenue cycle participation needs
2
Experience For Operational Readiness Manager Resume
- Complete revenue cycle task items
- Liaise with local operations functional stakeholders
- Design interim or future state operational processes in their area of expertise
- Step forward to Conifer future state processes
- Solve all conversion related operational issues
3
Experience For IT Operational Readiness Manager Resume
- Update P&P’s where necessary
- Facilitate user system access (IAM) to ensure no staff issues at go-live
- Trainee remediation plans
List of Typical Skills For a Readiness Manager Resume
1
Skills For Senior Readiness Manager Resume
- Analytical skills and good understanding of financials
- Demonstrate experience leading and partnering with cross functional teams
- Strong Presentation & communication skill
- Extensive experience in project management, commissioning and operational improvement within the rail sector
- Extensive experience in operational safety with sound knowledge and understanding of Rail Safety legislation, WHS Acts and other legislative requirements
2
Skills For Operational Readiness Manager Resume
- Extensive experience in project support of operational/infrastructure projects and systems using recognised project management tools
- Working knowledge of NMG organizational culture and business best practices
- Understanding of a broad array of health and insurance benefits is required
- Identify health of readiness effort using team’s leading indicators
- Facilitation of training for Service Assurance and service related training for the end-customer (where appropriate)
- French is an advantage
3
Skills For IT Operational Readiness Manager Resume
- Italian is an advantage
- Stakeholder management and engagement of key stakeholders up to Senior level
- Support people through change
- Exceptional communicator, able to liaise with stakeholders and team members
- Financial industry knowledge desirable
4
Skills For Epic Organizational Readiness Manager Resume
- Card industry knowledge desirable
- Knowledge of Barclaycard Commercial products & services
- Assess current state conditions holistically covering Company, Customer, Colleague, Control and Citizenship in order to identify pain points and root causes of inefficiencies
- Understand how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs
- Understand how to assess impacts, level of communication and stakeholder input/ engagement required of projects
- Design the future operational state by implementing methods for stress testing solutions within the Operational environment, setting aligned KPIs and defining new ways of working
5
Skills For Service Readiness Manager Resume
- Support cultural change towards a continuous improvement mindset. Coach line managers and team members on tools and methods for improving efficiency and effectiveness and deploying future state processes
- Creative: Ability to find out-of-the-box/non-traditional ways of problem solving, and apply innovative thinking when approaching and defining solutions
- Provide hands-on team facilitation, coaching, mentoring and/or training, and change management subject matter expertise to business partners
- Ensure approach is documented to form a foundation for Readiness Management for BBS Ops & Tech
- Excellent written, verbal, and persuasive communication skills critical to effectively manage service delivery with client, brokers, and internal business partners is required
- Organized: Thrives when managing tasks and actions owned by a wide variety of stakeholders, from team members, peers, and partners
- Entrepreneurial: Self-directed/motivated individual with the willingness and ability to personally jump in, roll up their sleeves and get to work in either a strategic or executional capacity when needed
- Efficient: Highly resourceful and organized person that evaluates everything & implements new ways of doing things faster, better
- Pro-active: Provides recommendations & takes the lead on initiatives without being prompted by internal or external partners
6
Skills For Client Readiness Manager Resume
- Curious/Inquisitive: Investigates the current situation, asks the relevant questions needed to get the whole picture then provides specific actionable recommendations
- Team Player: Leader that encourages team collaboration, works well with peers across multiple functionalities within the company, promotes enthusiasm, leverages powers of influence when necessary and motivates relationship building
- High-energy, assertive and decisive person that has strong interpersonal skills and can build rapport and trust quickly in order to form strong business partnerships within the organization as well as outside the company
- Project management skills , can design process
- Telecommunications industry knowledge and experience
- Gets it done – Believes that actions speak louder than words, thrives on achievement
7
Skills For Change Readiness Manager Resume
- Has managed implementation of cross-functional initiatives
- Multi-task management, business-minded, pays attention to detail
- A high-energy, “let’s get it done” attitude with a high level of resilience – the ability to quickly bounce back from temporary setbacks, sudden changes in direction, last-minute changes in the timeline, etc
- Transit or transportation experience (not Logistics industry)
- Self motivated with a strong desire to learn and excel
8
Skills For Convergence Readiness Manager Resume
- Think strategically and translate ideas into action
- Deliver effective oral and written communication across many constituent groups including technology project teams, functional users, managers and executive leadership
- Work related project management experience to estimate work effort, develop OCM project plans and deliver on timeline and goals
- A background within operations coupled with some programme management experience
- Ownership of the GCS Service Readiness plan with accountability for ensuring the signed contract is implemented to time, cost and quality by coordinating and monitoring all GCS centre related activities required to deliver service commitments
9
Skills For Operational Mobilisation & Readiness Manager Resume
- Contribution to due diligence, service discovery and gap analysis activities that relate to GCS Service Assurance
- Leadership of, or contribution to, risk mitigation and issue/problem resolution as appropriate to ensure successful operational go-live
- Manage the virtual Service Readiness team ensuring effective resource planning and management of allocated resources, including co-opted members of Service Assurance, CS and Professional Services as required
- Owning and producing relevant deliverables and relevant documentation within the Service Readiness scope of work, e.g Operations Manual. Also manage or facilitate the development of any Local Working Instructions (with Service Assurance)
- Obtaining all appropriate sign-offs through the internal Service Readiness Quality Gates during the lifecycle of the project
10
Skills For Organizational Readiness Manager Resume
- Be accountable for the GCS Service Assurance costs and any GCS Service Assurance risks and issues associated with Service Readiness
- Manage the impact on GCS Service Assurance of any agreed changes to the signed contract or delivery approach
- Ensure that the delivery programme agree and meet their obligations in respect of tools and systems delivery, migration/update of asset and inventory data and liaise with the appropriate teams in TSO and Project Delivery
- Own the interface and communications between the Delivery Programme and GCS Service Assurance groups
- Manage and monitor GCS Service Assurance elements of the Operational Readiness Test (ORT), User Acceptance Test (UAT – if appropriate and including customer UAT if appropriate) and Acceptance Into Service (AIS) ensuring all appropriate sign-offs are obtained
- Contribute to programme and SRM lessons learned activities, especially in reviewing effort estimates and costs for feedback to future bids
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