PS Consultant Resume Sample
Noelia Balistreri
2500 Collins Gateway,
San Francisco,
CA
+1 (555) 724 5384
Work Experience
Senior PS Consultant
11/2017
-
PRESENT
Philadelphia, PA
- Act as primary resource to deploy and implement software and hardware for Movie Theatre operators
- Gather and document client requirements
- Develop and configure the solution to meeting the client’s needs
- Work with other areas of the organization and client to successfully deploy the solution
- Career Gap Analysis
- Implement NCR software and process solutions for quick service and table service operators. The solutions include point of sale, inventory, labor management, forecasting, and enterprise reporting
- Create internal and well as external training materials
- Be a team player in a highly energized environment
- Understand technical documentation such as system architecture diagrams, rework instructions, acceptance and test procedures
PS Consultant
09/2013
-
05/2017
Philadelphia, PA
- Review and understand XML data structures
- NoSQL database (Cassandra)
- Own the successful architecting of the Analytics & Reporting solutions, leveraging background in design, development and deployment of Analytics & Reporting solutions to meet the customer’s needs
- Proficient with third party products and tools (Linux, Microsoft server, virtualization, databases, switches, interfaces and third-party
- Extensive experience working in an enterprise software development / implementation environment
- Experience installing applications in Windows, Unix, AIX, Linux and Solaris environments
- Extensive experience developing report applications in Business Objects Enterprise including WEBI report generation and Universe design and creation
- Proficiency in MS SQL Server and Oracle
- Understand technical documentation such as system architecture diagrams, rework instructions, acceptance and test procedure
Junior PS Consultant
10/2010
-
04/2013
Boston, MA
- Able to understand and diagnose complex data structures
- Able to learn and work with new database technologies
- Experience installing applications in Windows, Unix, AIX, Linux and Solaris environments
- Experience developing report applications in Business Objects Enterprise including WEBI report generation and Universe design and creation
- Experience working in an enterprise software development / implementation
- Call Center operations or reporting experience
- Work Force Management application experience
- Application Server configuration and administration (Geronimo, Weblogic, iPlanet)
- Apache web server configuration skills (Reverse Proxies,etc.)
Education
American Sentinel University
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Strong C/C++ programming skills (5+ years of work experience)
- Strong MS Windows programming environment skills (5+ years of work experience)
- Demonstrate solid analytical programming and problem solving skills
- Strong analytical and troubleshooting, problem determination and problem-solving skills with attention to detail
- Demonstrate solid analytical programming and problem-solving skills
- Excellent verbal and written business communication skills, including escalation management and information presentation
- Excellent oral and written communication skills, both in Mandarin and English
How to write PS Consultant Resume
PS Consultant role is responsible for programming, presentation, design, technical, analytical, software, training, languages, english, prospect.
To write great resume for ps consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For PS Consultant Resume
The section contact information is important in your ps consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your PS Consultant Resume
The section work experience is an essential part of your ps consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ps consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ps consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative PS Consultant resume experience can include:
- Demonstrated proficiency in verbal communication and presentation skills necessary to interact with all levels of management
- Enhance problem solving skills in software development by diagnosing and solving some of Apttus’ most difficult technical software challenges
- Superior “can-do” problem solving skills with analytical ability to quickly understand the "big picture”
- Experience of Hadoop and experience with MapReduce programming
- Have 3-5 years programming, analysis and computer systems administration experience with 1-2 years of systems/applications design and development experience
- Proficient writing skills to formally document and present analyses and proposals
Education on a PS Consultant Resume
Make sure to make education a priority on your ps consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ps consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in PS Consultant Resume
When listing skills on your ps consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ps consultant skills:
- Fluent in English, possessing excellent verbal and written communications skills
- Good language and presentation skills: ability to prepare and deliver presentations for existing and prospect customers
- Clear and Strong Communication Skills
- Strong development skills around Hadoop, Hive, Pig, and Map Reduce
- Good OO design skills, familiar with design patterns and UML
- Good communication and presentation skills: ability to prepare and deliver presentations for existing and prospect customers
List of Typical Experience For a PS Consultant Resume
1
Experience For PS Consultant TD Resume
- Able to manage priorities and competing demands, escalating at appropriate times
- Experience with Genesys Routing: Composer (SCXML) and Orchestration
- Demonstrated leadership and advancement in a software product company’s professional services organization
- Able to work independently and with excellent follow-through on tasks
- Using a proactive approach, interact directly with stakeholders attempting to isolate, reproduce, troubleshoot and resolve problems
- Ensuring AAF process satisfies the entire contract lifecycle
- Proficiency in Linux Operating Systems, Microsoft Operating Systems, Microsoft Office and Windows
- Proficient in upgrading Genesys solutions in Linux and Windows Operating Systems
2
Experience For Senior PS Consultant Resume
- Remote Installation, configuration and testing of the full suite of Genesys software applications using deployment automation tools in customer environments
- Remote Installation, configuration and testing of sophisticated Genesys software solutions in customer environments
- Second Level Support as part of the combined Professional/Customer Service team support process. Managing issues through to resolution
- Acquire and maintain subject matter expertise using Genesys deployment methodology and automation tools both operation and configuration
- Able to multi-task and work under pressure in a real-time environment
3
Experience For Psp-ps Consultant Resume
- Works cooperatively and proactively in group situations
- Gathers and analyses information creatively and skilfully
- Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real, workable solutions that others can take and use to drive company growth
- Work as a team leader to the organization. Providing feedback to the product organization about issues found in API’s, documentations or architectures
- Addresses issues that customers face when implementing Apttus’ solutions
4
Experience For Psp-principal PS Consultant Resume
- Responsible for development of MDM UI’s, workflows, rules
- Provide support to entitled clients at the application level for custom developed solutions (applications and components) on as needed basis
- Discover customers’ goals and challenges for CPQ and contract management product implementation
- Analyze Apttus’ contract management and CPQ solutions and systems
- Optimize billable utilization opportunity
- Conducting technical Knowledge Transfer sessions for members of customer teams as well as for other Genesys PS Consultants (the ability to prepare and run technical training sessions and provide mentoring for less experienced colleagues is an essential part of the role)
- Communicate work activity and technical status with team members and possibly customers
- Review, discuss and understand solution architecture and design specifications
5
Experience For MDM PS Consultant Resume
- Troubleshoot customer environment and perform issue resolution
- Provide the application solution configuration required to order the solution e.g. application software licenses required, application servers required, list pricing, etc
- Design, develop, and test processes for validating and conditioning data prior to loading it into a Teradata Warehouse, Teradata Aster, Hadoop, or other platforms
- Experienced in specific Genesys technical support and/or other related experience
- Or more of related commercial experience with a technology company
- Experience with Genesys Infrastructure: Framework, SIP Server, GVP, GAX and proficient in Pulse, WFM, GIM and GI2
- Develop and sustain automated testing and integration functional testing
- Design, develop, and test processes for loading initial and cyclical data into a Teradata Warehouse, Teradata Aster, Hadoop, or other platforms
6
Experience For Technical PS Consultant Resume
- Analyze, design, develop and maintain custom applications written by JAVA, HTML, C/C++, Hive HQL, Spark SQL, Scala, and others. Being able to design solutions, write code, design, develop and write test cases, run unit testing, performance testing and perform general system integration testing in support of the Software Development Life Cycle
- Write technical documents that accurately describe feature/designs
- Present solutions/applications to customers and collect feedback to improve them
- Familiarity with modern web application technologies, such as HTML5/ECMA Script, Ajax, Comet-D, Websockets, REST and ‘classic’ web services, Angular JS
- Implementation of AAF at client sites
- Assessing client needs and setting up system to satisfy, identifying gaps, steering course to implement whilst awaiting developments, writing or specifying crystal reports or spread sheets to satisfy requirements
7
Experience For H&PS Consultant Resume
- Interact with our customer’s stakeholders from across their EMEA markets
- Using available systems and tools, investigate potential workarounds for verified defects managing stakeholder’s expectations to maintain customer satisfaction
- Support the customer with troubleshooting any issues experienced in the environment
- Ensure stakeholders are regularly updated, accurately documenting details of issues, steps taken, follow up conversations, escalations and resolutions
- Interface with Subject Matter Experts when necessary, where the problem cannot be resolved through initial troubleshooting
- Comply to all compliance training
- Complete our customer’s security trainings in a timely manner
8
Experience For Psp-senior PS Consultant Resume
- Adhere to strict change control processes
- Proficient in supporting contact centre environments, CTI, PBX, ACD, IVR, CRM, Telephony: ISDN, E1/T1, SS7, CAS/CCS, QSIG, Web technologies: XML/ASP/JSP, web servers (IIS, Apache/Tomcat, Web Sphere), HTTP
- Read log files and understand patterns to detect abnormalities
- Strong sense of ownership with ability to take control of difficult and/or chaotic situations to be the escalation support interface when necessary and to ensure that the company is represented in the most positive manner at all times
- Enable the successful software implementation of the Genesys Analytics & Reporting software products and solutions by performing the following
- Participating in customer requirements gathering and scoping efforts to listen, discuss and document customer’s technical requirements, guiding the customer into a product fit by discussing the value of existing Advisor product functionality
- Develop reports using both WEBI and Crystal Reports
- Interface with external customers to determine business requirements, discuss and document customer’s technical design specifications, guide the customer to appropriate solutions by discussing the value of existing application features, functions and capabilities
- Provide technical leadership within the Genesys Professional Services project team, playing a value-add role to ensure the technical soundness of proposed solutions
9
Experience For Senior Principal PS Consultant Resume
- Own the successful architecting of the reporting solutions, leveraging background in design, development and deployment of application and custom reporting solutions to meet the customer’s needs
- Perform system level validation to ensure proper operation of customer environment prior to Genesys application deployment
- Provide support for escalation of technical issues from the Genesys Customer Care team
- Proficient with third party products and tools (Linux, Microsoft server, virtualization, databases, switches, interfaces and third party tools)
- Periodic updates of customer environment to current versions
- Proficient with third party products and tools (Linux, Microsoft server, virtualization, databases, switches, interfaces and third-party tools)
- Work with Genesys technical teams and business partners to design, develop and maintain integrated IVR applications for DTMF and speech interactions
10
Experience For Principal PS Consultant Resume
- Present and demonstrate proposed IVR solutions as required. Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary
- Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, documentations or architectures
- Works with clients and senior programmer analysts to formulate plans outlining steps required to develop the program, uses structured analysis and design. Submits to end-users for approval
- As directed, plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems: Consults with user(s) to identify current operating procedures and clarify program objectives
- Designs computer terminal screen displays to accomplish goals of user request
- Converts project specifications, using flowcharts and diagrams, into sequence of detailed instructions and logical steps for coding into language process able by computer, applying knowledge of computer programming techniques and computer languages
- Conducts programming. Enters program codes and commands into computer system to program, run and test programs. Reads computer printouts or observes display screen to detect syntax or logic errors during program test, or uses diagnostic software to detect errors. Replaces, deletes, or modifies codes to correct errors
- Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants
- Writes documentation to describe program development, logic, coding, and corrections. Writes user manuals to describe installation and operating procedures
List of Typical Skills For a PS Consultant Resume
1
Skills For PS Consultant TD Resume
- Capable of effectively delegating tasks to a resource pool to efficiently drive a project
- Strong sense of ownership, initiative, dependability and good teamwork
- Design and implementation skills for big data pipelines in Kerberos cluster is desirable
- Experience configuring, managing & troubleshooting Linux and Microsoft Servers
- Experience with scripting (eg. Korn shell) and background with UNIX, Linux and Windows Operating Systems
- Experienced scripting with at least one of the following technologies and tools: Java, Ruby, Chef/Puppet, Cobbler, Jenkins, Hudson, Git
- Payment and/or Banking network experience
- Experience of working in teams and independently
2
Skills For Senior PS Consultant Resume
- Call Centre operations or reporting experience
- Experience in Automation and Performance testing (Added Advantage)
- Experience working as a Consultant in the P&C insurance industry
- Strong knowledge of insurance accounting practices
- Possesses working knowledge of the Aptean application and demonstrates proficiency in key areas of the application
- Experience with developing performance critical Java applications
- BS in Computer Science or related field with 3+ year programming experience
3
Skills For Psp-ps Consultant Resume
- Experience in application deployment in Windows and Linux environments
- Experience in contact center business intelligence environments an asset
- Experience with Java/JavaScript, C#, Eclipse SDK & XML (SCXML/VXML) an asset
- CRM systems such as Siebel, SAP, Oracle RightNow, Microsoft CRM, or equivalent back-end integration experience an asset
- Experience in a Professional Services organization
- Experience with Agile/Scum and Test Driven Development
4
Skills For Psp-principal PS Consultant Resume
- Excellent communication abilities and be able to work well within global teams
- Basic networking experience (firewalls, security practices)
- Cloud deployment experience a definite asset
- Experience in developement and coordination of project in Hardware
- Experience with Genesys iWD and/or Genesys e-Services solutions
5
Skills For MDM PS Consultant Resume
- Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics
- Troubleshooting of complex issues with existing Genesys Digital Channels Solutions implementations
- Operating Systems: Windows 2008/2012R2, Windows 7/10
- Scripting (PowerShell, SH, Perl, Chef / Ruby, Terraform, Jenkins, etc.)
- Acting as a Technical Lead / Design Authority for complex Genesys Digital Channels Solutions implementation projects
- Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing technical design documentation, etc.)
- Cisco/Juniper/other network routing and switching devices is an added advantage
- Thorough understanding of the requirement gathering process
- Lower level development (e.g. systems development, multi-threading)
6
Skills For Technical PS Consultant Resume
- Own and drive complex technical incidents through to satisfactory conclusion for the customer and taking lead of the technical direction of investigation
- Display leadership skills to manage and drive incidents where multiple and cross-functional resources are investigating
- Contributes towards identifying processes, products and services areas of improvements and team with other analysts to improve the process consistent with the NCR improvement approach
- Experience working with international teams and complex projects
- Understand requirements specific to deploying IP telephony across both Cloud, LAN’s and WAN’s
- Capable of leading a team through a fast paced and complex project
7
Skills For H&PS Consultant Resume
- Thorough understanding of customer service processes
- Thorough understanding of change control processes
- Genesys Routing (Orchestration Server/Composer an asset)
- Basic understanding of relational database concepts and architecture
- Preference for candidates working from Aspect offices in Bangalore
8
Skills For Psp-senior PS Consultant Resume
- Configures, develops, and troubleshoots customer system configurations according to project documentation
- Provides end-user training to customer resources
- Approximately 25% to 50% Travel could be required depending on the clients
- In-depth knowledge of J2EE and mainstream J2EE frameworks, such as Struts, Spring, Ibatis, Hibernate, etc
- Familiar with IP telephony solutions and products, including PABX, gateway, SBC and etc
- Develop workflow logic using visual tools
- Perform functional Testing, write/ execute test Plans, Quality Assure implemented solutions
9
Skills For Senior Principal PS Consultant Resume
- Support other teams doing above where necessary as temporary assignment
- Participate in complex software solutions implementation projects on all stages of the project lifecycle including
- Lead Genesys technical teams, mentor other consultants, provide training TOI’s
- Support sales motions, demonstrations, and scoping of Teradata application offers
- Up to 50 %
- IP Telephony & Hardware: AudioCodes Mediant Gateway, Genesys PureConnect Interaction Edge, Genesys PureCloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
10
Skills For Principal PS Consultant Resume
- Apache web server configuration skills (Reverse Proxies, etc.)
- Strong follow-through, ownership & responsibility on tasks assigned
- Effective time management and maintains flexibility
- Certification and/or Experience with Genesys products/solutions is a major advantage
- Experience with Angular, JavaScript libraries like D3, TypeScript
- Specialist with AWS deployment experience
- Experience in Agile development and JIRA
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
List of Typical Responsibilities For a PS Consultant Resume
1
Responsibilities For PS Consultant TD Resume
- Experienced developer with 5-7 years’ experience
- Basic Linux skills required
- Specialist with advanced skills in Microsoft .NET (preferably C#), ASP.NET, SQL, IIS, JavaScript, JQuery, CSS, and HTML5
- Control and monitor system performance, and effectively communicate system achievements or dependencies
- Experience in working and delivering projects independently.Ability to multi-task and context switch between projects and tasks
- Relevant experience in Data Science or Data Engineering
- Experience in using Putty, FTP, WinSCP, Active Directory, VoIP, Apache, Eclipse, Databases (DB2, Oracle, Postgres, SQLServer), Java, SQL, Linux
2
Responsibilities For Senior PS Consultant Resume
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams
- Previous experience with Point of Sale devices is beneficial
- Experience in Web Services especially RESTful APIs
- Solid knowledge of HTML / DHTML, JSP / Servlet, JavaScript, and CSS
- Experience with popular Web Application servers, such as Tomcat, JBoss, WebLogic, WebSphere, etc
3
Responsibilities For Psp-ps Consultant Resume
- Experience with at least one of the major commercial database such as Teradata, Oracle, DB2, SQL server, MySQL, etc
- Experience with iOS and Adroid development
- Experience with popular BI tools, such as Cognos, BO, Microsoft, etc
- Previous experience with Genesys products is a definite asset, although is not a requirement
- Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML), Comet-D, Websocket, REST and SOAP web services a definite asset
- Two or more years experience / knowledge of core operational business processes
- Two or more years experience / knowledge of core operational systems within
- Troubleshooting issues with existing Genesys Solutions implementations
4
Responsibilities For Psp-principal PS Consultant Resume
- Understanding of relevant software development tools including version controls, build processes, debuggers and test frameworks
- Bridging the gaps between the business and IT, defining implementation roadmap for process and IT changes
- Expertise with data modeling, data warehousing and ETL/ELT development
- As Is analysis: understanding and documenting current processes and requirements
- To Be process design: defining future processes, identifying gaps and dependencies
- Analyzes, reviews, and alters programs to increase operating efficiency or adapt to new requirements
- Assists users to solve operating problems. Recreates steps taken by user to locate source problem and rewrites program to correct errors
- Lead the software solutions implementation projects during all stages of the classic project
- Knowledge of Oracle SBC and Verint call recording systems
5
Responsibilities For MDM PS Consultant Resume
- Familiarity with java scripting language, java message service(JMS)
- Reads manuals, periodicals, and technical reports to keep abreast of new developments and to learn ways to develop programs that meet user requirements
- Excellent language and presentation skills: ability to prepare and deliver presentations for existing and prospect customers, ability to prepare and deliver technical training sessions for other Genesys employees, etc
- Lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
- The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to make decisions his/her responsibility
6
Responsibilities For Technical PS Consultant Resume
- Support sales and pre-sales and do customer presentations
- Be the direct point of technical contact to provide high quality Software and Hardware support for Genesys (GENESYS) solutions to engineers from our partner and customer community
- Be part of Automatic Call Distribution (ACD) queue to work and resolve level 2 and higher issues coming via a phone call or web incident from our partner’s/customer’s certified engineering (GENESYS Certification required from external engineering)
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
7
Responsibilities For H&PS Consultant Resume
- Build, improve, and provide ongoing optimization of high quality models
- Participate in emergency support coverage
- The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions as part of the senior role
- Interface with business customers, gathering and understanding requirements
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process
- Hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software
- Expertise with major statistical & analytical software like Python, R, SAS
8
Responsibilities For Psp-senior PS Consultant Resume
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, AWS
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
- The Architect/Technical Lead is accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
- The position requires a good level of team-work and the ability to relate well with Customers and Partners
9
Responsibilities For Senior Principal PS Consultant Resume
- Experience working in a Network System Integration environment, delivering R&S, Data Centre, Virtualization and Security projects
- Several years of experience in HCM software implementations
- Identify (project) risks and the definition of mitigation plans
- The ability to lead and motivate a team of technical consultants within the framework of the project
- Adherence to GS2 SLA Guidelines & RWG Target
- Productivity (as per cascaded objectives)
10
Responsibilities For Principal PS Consultant Resume
- Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing business flow and technical design documentation, etc.)
- Acting as a Technical Lead / Design Authority for complex Genesys Solutions implementation projects, preferable with previous experience in Genesys iWD project (able to interact with Technical and Business people)
- Participating in customer requirements gathering and scoping efforts to listen, discuss and document customer’s technical requirements, guiding the customer into a product fit by discussing the value of existing product functionality
- Interface with external customers to determine business requirements, discuss and document customer’s technical design specifications, guide the customer to appropriate solutions by discussing the value of existing Analytics & Reporting features, functions and capabilities
- Own the successful architect of the Analytics & Reporting solutions, leveraging background in design, development and deployment of Analytics & Reporting solutions to meet the customer’s needs
- Advise customers for the best practices in implementing contact center solutions based on Genesys production features and capabilities
- Provide support for escalation of technical issues from the Genesys Technical Support team
- Proficient with third party products and tools (Linux, Microsoft server, virtualization, databases)
- Assist business unit(s) in process definition and act as consultant to improve business processes
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