Program Operations Manager Resume Sample
Beryl Larkin
68107 Theodore Run,
San Francisco,
CA
+1 (555) 711 2257
Work Experience
Program Operations Manager
07/2017
-
PRESENT
Boston, MA
- Leading functional groups in the development of products in compliance with IPDS, EVMS and other specific functional processes, (ie. EACs, Gates, etc.)
- BS in IT or Technology Management and 7 years of direct experience in field support of DOD or IC applications and systems deployed within data centers and enterprise IT environments
- Project management experience in DoD or the IC
- Same experience in lieu of BS
- INCOSE CSEP or equivalent
- Active TS/SCI security clearance
- Develop statements of work; monitor system/software design along with related services; develop proposals and estimates for solutions
Program & Operations Manager
08/2012
-
03/2017
Detroit, MI
- Provide guidance on best business practices, procedures, technical designs, and system documentation based on customer guidance and feedback
- Execute and monitor the configuration management process through all stages; Providing timely status updates to customers and management
- Develop system and site security plans (as relevant) based on guidance provided by Joint DoDIIS/Cryptologic SCI Information Systems Security Standards
- Responsible for materials management of content. This includes coordination of content delivery, quality control screening and editing of shows, and file completion for on-air playout and new media
- Own the lifecycle of the content from arrival into the Broadcast Operations group to delivery content for Broadcast Create work orders and maintain the scheduling grid outlining deliverables for Broadcast,
- In conjunction with recruiting, participate in interview process; Onboarding; and retention. Administer HR programs, implement HR policies and maintain employee relations
- Oversee employee safety, welfare, wellness and health
Field & Program Operations Manager, Boks
03/2005
-
02/2012
San Francisco, CA
- Comply with applicable US and KSA regulations
- Prepare and enter data into the HRIS to ensure accuracy and meet audit requirements
- Review EEO complaints, discrimination charges and management issues
- Provide guidance, training and education to the RSAF F-15 TSP Deputy Program Manager and other supervisory personnel to address employee relation issues, minimize legal risk and meet the best interests of the company
- Perform regular site visits to supported locations to increase HR awareness, gauge morale and build strong working relationships with on-site managers and employees
- Help supported RSAF F-15 Deputy Program Manager and supervisors implement progressive discipline and perform employee counseling
- Help RSAF F-15 Deputy Program Manager and supervisors conduct annual performance appraisals
- Oversee and maintain reports of employee development and training
Education
National University - Fresno Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong analytical, interpretive and problem solving skillsrong analytical, interpretive and problem solving skills
- Essential skillsets: Word, Excel, PowerPoint, database proficiency, writing skills (technical and marketing)
- 1 yr work experience showing strong computer, communication, and facilitation skills
- 1 yr work experience in a fast paced environment requiring troubleshooting, process skills, and exhibiting an ability to adapt to changing scenarios
- Excellent consultative, teaching influencing, and coaching skills
- Excellent verbal and written communication skills, with ability to influence key stakeholders
- Verbal and written communications skills, as well as the ability to work effectively across internal and external organizations
How to write Program Operations Manager Resume
Program Operations Manager role is responsible for communications, organizational, training, software, digital, database, databases, coaching, presentation, security.
To write great resume for program operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Operations Manager Resume
The section contact information is important in your program operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Operations Manager Resume
The section work experience is an essential part of your program operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Operations Manager resume experience can include:
- Project management experience, alongside an ability to anticipate, prioritize, and manage multiple tasks with strong organizational skills
- Excellent problem solving, communication and inter-personal skills
- Demonstrates analytical, problem solving and negotiation skills
- Have excellent presentation skills. We need to sell our analytics and get the message across efficiently
- Outstanding organizational, project management and communication skills
- Solid experience in production planning
Education on a Program Operations Manager Resume
Make sure to make education a priority on your program operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Operations Manager Resume
When listing skills on your program operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program operations manager skills:
- Strong inter personal and communication skills, strong organizational skills and a positive temperament
- Experience working or living abroad and/ or demonstrated cross-cultural competency skills; and
- Possess strong interpersonal skills for interacting with senior leaders as well as various global clients, such as programming and post houses
- Strong written and oral communication skills, including tact, diplomacy, and a solutions-oriented attitude
- Proven track record of impeccable communication skills, both written and verbal
- Skill to communicate and interact effectively with all levels of management, faculty, and research staff
List of Typical Experience For a Program Operations Manager Resume
1
Experience For Program & Operations Manager Resume
- Demonstrated experience and high level understanding of key contact center applications such as Cisco UCCE, NICE and WFM
- Proven experience as a Program Manager or other managerial position or extensive knowledge of Sales Operations
- Experience in managing projects related to infrastructure and system design
- The PIT shall work directly with the COR and the INL/AP Program Office to ensure effective task order management
- Participate in staff meetings, training and other events as required
- Be a Focal point for group he or she is representing. Initial “go to” person for local constituent questions or issues for the respective organization
- Maintains role as group leader for the H3W process and Lead. Leads weekly rounds meeting with the treatment teams as well as regular staff meetings
- Provide an acknowledgement or initial inquiry response to managers and employees within 24-hours of receipt
- Promote an ethics-based business culture in his/her organization, ensuring UTC’s “Code of Ethics,” the “Policy Statement on Business Ethics and Conduct in Contracting with the U.S. Government,” and related policies as well as ensure all are trained as required
2
Experience For Program / Operations Manager Resume
- Determines project requirements, identifies functional team members and scope for each projects requirement
- Responsible for coordinating Chemonics’ field office operational processes, such as preparing monthly staffing forecasts, tracking staff participation in required corporate trainings, and assisting with office space planning
- Leads PSM headquarters records management and IT management practices consistent with Chemonics’ policies and standards and USAID regulations
- Contributes to planning and coordinating a variety of PSM headquarters activities such as team building, work planning, and client and technical meetings and conferences, coordinating with Chemonics’ Training and Development Department as required
- Assists with developing and periodically reviewing PSM headquarters operating processes and policies, implementing improvements where necessary, and disseminates this information to component administrative and coordination teams
- Assists with PSM headquarters technical, non-consortium subcontracting
3
Experience For Field & Program Operations Manager, Boks Resume
- Assist in the development of new training for the CIC Team
- Communication and maintaining quality relationships. The best PMOs understand that we work better, together
- Define program protocols, processes, efficiency targets, and KPIs required for U.S. consumer program management
- Set individual and team targets and conduct monthly performance reviews to ensure compliance with call strategy and quality levels
- Implement a revised Quality Assurance (QA) program to monitor the work of the overall CIC Team and ensure adherence to quality standards and proper procedures
4
Experience For Senior Program Operations Manager Resume
- Participate in the development of a long range plan for the commercial organization, and identify key opportunities and competency gaps
- Outside of the Box thinker. We need our sales teams to meet their quotas. Any ideas?
- Collaborate with other organizations on an as needed basis
- Recommend improved processes and procedures
- Provide constructive feedback and suggestions to Sales Executives
- Knowledge of performance evaluation and change management principles
5
Experience For Remote Sensing SE&I Program Operations Manager Resume
- Define, measure and own key program KPIs to track success and improve the overall program
- Own and update processes to ensure process cleanliness across responsible teams
- Collaborate with internal and external entities to aid institutional or program support
- Manage Projects, Enhancements, and Large scale maintenance activities for Contact Center Application portfolio
- Collaborate with Development and Sustain teams on major maintenance activities and business communications
- Maintain open communication and manage delivery and budget expectations with respect to programs/projects and enhancements ensuring customer satisfaction throughout the delivery process
- Project management experience including demonstrated experience managing multiple IT projects, matrix resources, vendors and consultants to deliver solutions on time, in budget with high quality
6
Experience For IT Program Operations Manager Resume
- Experience with building capital project and operating expense estimates/budgets and maintaining associated forecasts
- Strong project management experience including organizing, planning, executing, and communication of multiple projects simultaneously from conception through implementation, involving internal personnel, contractors and vendors
- Work with operating leaders and teams to uncover and assess lean pre-sales support effectiveness and improvement opportunities
- Manages the development, and monitors execution, of manufacturing schedules
- Maintain knowledge of current manufacturing and continuous improvement trends in the industry
- Knowledge of formal software development lifecycle methodologies, Dev Ops and Agile
7
Experience For Consumer Program Operations Manager Resume
- Provide leadership and direction to cross-functional team empowered to execute process best practices (ex. LSS, STM, PM) for data quality & process improvement
- Working with pre-sales, sales and supporting organizational leaders to understand productivity challenges, propose approaches, and implement changes to improve pre-sales support role effectiveness
- Deliver breakthrough levels of improvement in process and role capability, reproducibility of designs and business processes to reduce data defects and attain world-class levels of quality through completion of effectiveness initiatives
- Facilitate, train, and coach team members in the use of pre-sales PMO best practices
- Identify potential process improvement projects and lead Pre-Sales PMO programs through managing, planning, and monitoring key initiatives from conception through implementation
- Support Pre-Sales PMO projects / programs including but not limited to the management of all program management activities, oversight for program schedules and key milestones, reporting of program status, issue management, change management and risk management
8
Experience For Business Program Operations Manager Resume
- Develops budgets and manages activities to accomplish financial objectives
- Develops and recommends short- and long-range objectives, consistent with organization guidelines
- Coordinates operations and communications within, between, and among various functional areas
- Ensures operations conform to the organization’s policies and procedures, values, and federal, state, and local regulations
- Establishes, monitors, and ensures customer satisfaction
- Coordinates team members recruitment and selection, career development, and performance assessment
9
Experience For Lead Program Operations Manager Resume
- Attend applicable internal or external customer meetings
- Participate on special project teams
- Support and lead new product introduction activities
- Creates a cohesive team environment that includes clinical, residential, and academic staff, and that embodies the core values of integrity, caring, excellence, and safety
- Analyzes program needs and develops recommended meaningful goals and objectives that align with the organization’s strategic goals. Communicates goals and objectives to staff and monitors staff progress throughout the year
- Works closely with Quality management to ensure all internal policies and external regulatory standards are being met on a consistent basis
10
Experience For GH Repairs Program Operations Manager Resume
- Works closely with the Clinical Director to ensure that all clinical services offered are meeting fidelity standards and all clinical issues are resolved quickly and professionally
- Works closely with outside regulatory agencies, parole, probation, families, and other collateral contacts to ensure excellent communication and teamwork between Rushford and our treatment partners
- Provides leadership in quality/performance improvement initiatives and models best practices
- Maintains a climate of respect for each resident’s individual personality, physical characteristics and traits, culture, language and ethnic characteristics, family structure, developmental needs and behavior
- Advocates on behalf of residents to resolve concerns related to case management, intake, discharge, environmental/agency needs and developmentally appropriate services with collateral contacts
- Provides direct crisis intervention to residents and families when indicated
- Provide support to the Poland WISLA IBCS Program Director, Deputy Director, and Program Integrated Product Team (IPT) managers to enable high performing program execution
- Build relationships with program managers and functional staff to ensure success in meeting business and operational goals / objectives
List of Typical Skills For a Program Operations Manager Resume
1
Skills For Program & Operations Manager Resume
- Excellent written, verbal, and interpersonal communication skills to develop and maintain client relationships
- Excellent organizational skills with the ability to plan, implement and manage multiple projects at once and handle complex situations
- Effectively utilize data tracking and metrics in support of productivity and process improvement
- Prior experience with CMS coverage analysis
- Effectively manage and streamline information across multiple docs and microsites
2
Skills For Program / Operations Manager Resume
- Proven project and operational management and team leadership experience
- Communication, persuasive, analytical and problem solving skills required
- Strong computer literacy & experience working with Google Drive and other communication systems (Slack, Google Voice, Polls Everywhere)
- Experience working with complex operations, analytical decision-making, workflows, and systems; as well as designing and implementing new processes
- Experience providing adult learning or training for professional development
- Experience leading teams implementing large scale IT solutions for federal clients
- Combined experience in telecommunications, data networking, IT / Hosting
- Experience in Operations or in interfacing with Operations organization on a recurring basis
- Experience developing strategic project portfolios leveraging improvement best practices such as Lean Six Sigma, PMP best practices, etc
3
Skills For Field & Program Operations Manager, Boks Resume
- Supervisory experience including hiring and performance management
- Demonstrated success with conducting data analysis and applying findings to support actionable recommendations
- Experience directly managing & mentoring individual contributors
- Experience successfully navigating and driving change in complex organizations
- Experience in a business and manufacturing environment
- Skilled in Microsoft Office (including MS Visio and MS Project)
- Experience working with international students and/or international education
- Experience with partnership management and handling agreements
- Good understanding of MRP systems
4
Skills For Senior Program Operations Manager Resume
- Experience in working with new technology programs for embedded systems
- Consistently maintains a positive attitude and builds strong working relationships
- Demonstrated knowledge of research billing requirements and regulations
- In a leadership role with experience in network strategy, delivering complex launch projects in technical support
- Demonstrated respect for diversity and multicultural sensitivity
5
Skills For Remote Sensing SE&I Program Operations Manager Resume
- Direct experience in clinical research administration and/or implementation
- Demonstrated success with managing logistics/project management of complex initiatives with multiple stakeholders
- Direct experience and formal training in an operational efficiency discipline, such as Six Sigma, Agile, or Lean
- Experience working in program management, site operations, and cross-functional project management
- Experience in a corporate setting with an emphasis on medical information (or general medical affairs) operations
- Experience with Corporate Governance practices, Program and Portfolio Management Office environments
- Demonstrated ability to think creatively and critically to identify new opportunities to quantifiably impact organizational change
- Experience with digital content curation and management
6
Skills For IT Program Operations Manager Resume
- Eight (8) years’ progressively responsible experience with Information Technology environment
- Experience in Program management
- Identify, interpret and prioritize business requests and deliver under tight deadlines
- Experience with the strategy and implementation of information technology solutions particularly related to CRM systems
- Proven ability to work in and embrace a fast-paced and dynamic work environment with a high level of autonomy
7
Skills For Consumer Program Operations Manager Resume
- Direct experience with UW grants management and financial systems including SAGE, My Financial Desktop and CRBB’s Detail Budget Tool
- Demonstrated leadership in managing operation teams and project management
- Proven ability to manage multiple operational processes at the same time
- Experience with Government contracting and Federal Acquisition Regulations (FAR)
- Responsible for tracking day to day prioritization of work, project and work request estimation
8
Skills For Business Program Operations Manager Resume
- Experience in program planning, and program evaluation
- Demonstrate leadership to identify programs at risk and work with business and teams to mitigate with minimal budget and schedule impacts
- Understanding of hospital patient registration, documentation, scheduling, charge capture and other processes and systems including Epic, ORCA and PFS
- Understanding of Physician Payments Sunshine Act Reporting Requirements
- Implementing the customer engagement model and
- Implementing new product initiatives for WW English OPS
- Lifting: Ability to lift 25 lbs up to 10% per year
- Thorough understanding of Program Management and mastery of the application of sound planning, scheduling and integrated risk approach to programs
- Responsible for partnering with the business on project planning, timeline and resolving dependencies
9
Skills For Lead Program Operations Manager Resume
- Responsible for onboarding and provisioning of Poland WISLA IBCS personnel
- Form a deep understanding of Cengage Learning’s products, processes, systems/tools, personnel, and strategic direction
- Initiate and implement improvements in all areas of IT responsibility serving as the main point of contact on all IT-related matters
- Coordinate and facilitate the scheduling of approved change requests and develop/monitor execution schedule
- Establish and maintain regular communications with IT leadership regarding initiatives
- Proficient with Microsoft Word, Excel, PowerPoint and process mapping tools (e.g. Visio)
- Responsible for contribute to designing the network strategy,
- Industrial Engineering background with a focus on optimization of complex processes, systems or organizations
10
Skills For GH Repairs Program Operations Manager Resume
- Travel up to 15% of the time
- Review and complete BEOs for classrooms and review against dietary restrictions. For uncontracted caterers, review BEOs closely to determine that meals are within the allocated budget per person/weekend. Sign off on BEOs
- Maintain student records in PeopleSoft. Update student records when there are changes such as leaves of absence or dismissals. Review population reports for attrition reporting. Ensure that students are properly coded to graduate
- Preparation for workshops. Work closely with lead professor to establish conference call dates, send out email to teaching team, update faculty bios, set up test materials and schedule online tests, assemble materials
- Plan and organize special events for current EMBA and PKE students such as EMBA/PKE Closing Dinners and PKE Guest's Dinner. Includes scouting and booking locations, working with event staff to select menus
List of Typical Responsibilities For a Program Operations Manager Resume
1
Responsibilities For Program & Operations Manager Resume
- Outstanding communications skills up, down and across the organization. Ability to create clarity and drive focus in complex and dynamic contexts
- Outstanding communications skills up, down and across the organization
- Prior experience in “Big 4” Consulting
- Prior experience in consulting or client service
- Work effectively across several teams and stakeholders to optimize traffic and audience flow
2
Responsibilities For Program / Operations Manager Resume
- Prioritize work, operate independently, multi-task, deliver agreed goals and results within the agreed timelines
- Experience managing a team made of technical, non-technical and remote staff as well as vendor partners
- Experience with DoD acquisition planning, program management, and business operations
- Relevant experience in program & project management
- Demonstrated ability to engage and influence VP level executives
- 1 yr experience in a broadcast environment
- 1 yr experience with varied program content
- Co-Own the implementation and delivery of the Hubble project, including the rollout, tracking and reporting
3
Responsibilities For Field & Program Operations Manager, Boks Resume
- Industrialize the operations and maintenance of the Global Consulting Pricing Solution (GCPS)
- Coordinate program staffing to ensure successful execution of Poland WISLA IBCS Program operations
- Coordinate exit interviews for personnel leaving the program
- Maintain a constant feedback loop with Cengage Learning Leadership, primary stakeholders, and consumers of the processes
- Collaborate closely with Training and Project Management parts of team to facilitate and measure efficacy of implementation
- Consult on major, cross-functional efforts as a representative of GPM around such topics as evaluating new partners, systems, or product models
4
Responsibilities For Senior Program Operations Manager Resume
- Manage day-to-day programmatic operations of CEYE program portfolio including coordination of activities, tasks, and deliverables
- Serve as a thought partner to the CEYE Program Director and in analytical decision making on the activities and deliverables of the CEYE program portfolio
- Proficiency in grant report writing and basic descriptive statistical analysis
- Develop standardized productivity tracking and management tools
- Standardize and document budget team’s operating procedures and/or policies
5
Responsibilities For Remote Sensing SE&I Program Operations Manager Resume
- Evaluate and manage service delivery processes and system standards ensuring compliance with organizational standards and governmental regulatory requirements
- Develop and implement procedures and plans for assuring service delivery standards in a network services environment which supports complex, secure networks
- Represent contract in recurring customer meetings
- Development and launch of e-learning curriculum
- Meticulous attention to detail and problem-solving ability
- Self-starter, independent worker and willing to take initiative to problem solve and works well in teams
- Proficient in various communication / collaboration platforms including Gmail, Google Calendar, Slack, Hangout, Box, Google Docs and Sharepoint
- Establish and maintain project plans, schedules, and budgets for managing execution of multiple contracts
6
Responsibilities For IT Program Operations Manager Resume
- Develop detailed and creative solutions to complex problems through analysis, while keeping a watchful eye on timelines and costs
- Act as primary facilitator for program communications
- Act as primary interface for program with NG Employee, Health and Safety (EHS) organization
- Act as primary interface for program with Facilities organization to ensure facilities requirements are met to ensure no negative impact on program schedule
- Oversee non-production material acquisition and property management for the program
- Coordinate program recognition events
- Identify, analyze, and present top opportunities to achieve operational efficiencies and work with upper management to fully prioritize efforts against CL Strategic Objectives
7
Responsibilities For Consumer Program Operations Manager Resume
- Deliver quantifiable changes/savings to the organization via implementation of operational efficiencies
- Manage logistics and personnel needed to execute on the above
- Streamline/create/maintain process and standards documentation
- Compile and package financial and programmatic data and related information for operational review and funder (state, federal, philanthropic) reporting purposes
- Manage and maintain relationships with partner public/charter/private schools including teachers, guidance counselors, contractors, and other related partners
- Manage and supervise CEYE program assistant, teaching assistants and interns
- Contribute to scholarly products related to education pipeline programming activities in CMCA and CEYE
- Provide administrative support to the CEYE Advisory Council
- Support the CEYE Program Director in recruiting and retaining research and clinical faculty mentors; onboarding and matching students into internship placements; and manage and maintain relationships with research and clinical placement sites and mentors across the Mount Sinai Health System to support CEYE programming
8
Responsibilities For Business Program Operations Manager Resume
- Subject Matter Expert for all program operations services, processes, and technology related to E! Intl Media Prep
- Develop position descriptions and work plans. Hire, evaluate, train, mentor, and provide progressive disciplinary action as needed. Develop and implement reward and recognition mechanisms. Recommend promotions, reclassifications and other staffing plans to Leadership
- Manage budgeting team’s daily workflow and assignments. Coordinate personnel assignments and schedules. Assure continuity of services
- Manage and collaborate with team lead to oversee work product quality and consistency
- Identify production inefficiencies and process gaps that affect CRBB’s customers
- Collaborate with research coding resources to develop, integrate and maintain research coding and pricing workflows within the study intake and review processes
- Recommend and/or implement budget team special projects to improve service levels for the investigator community, streamline operations, and/or meet compliance requirements
- Ensure proper coverage analysis process prior to study implementation. Manage coverage analysis vendor relationship
9
Responsibilities For Lead Program Operations Manager Resume
- Maintain a portfolio of study budget reviews and negotiations
- Effectively manage the end-to-end readiness of ITS/NMD products, services, solutions and offerings to include: technical, operational and market/competitive positioning readiness. Ensures the business strategy and go to market is executed successfully for the business units we support
- Assist in the development and promote the awareness of the Portfolio Readiness methodology for the ITS/NMD organization. Educate stakeholders and manage the portfolio to the disciplined process
- Manage development and delivery of ITS/NMD products, solutions and offerings (new and revision of existing) through the creation of product documentation, job aids, process documentation, testing plans, training, implementation plans and customer facing presentations
- Create and apply formal change management practices that ensure all products, services, solutions and offerings from the ITS/NMD organization are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business
- Drive key learnings from effective market launches back into the organization for continuous life-cycle improvements
- Manage development and delivery of ITS/NMD products, solutions and offerings (new and revision of existing) through ensuring the creation of product documentation, job aids, process documentation, testing plans, training, implementation plans and customer facing presentations
- Utilize formal change management practices that ensure all products, services, solutions and offerings from the ITS/NMD organization are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business
- Determines project requirements, manages resource assignment, ensure requirements are complete and accurate. Leads and maintains client/stakeholder partnership to ensure overall program success
10
Responsibilities For GH Repairs Program Operations Manager Resume
- Oversee all logistics, scheduling, and operational aspects of a digital skills training program
- Experience managing operational support activities
- Experience working with JIRA, WIKI and/or other collaborative tools
- Communicate key learnings from market launches back into the organization for continuous life-cycle improvements
- Work directly with our website marketing team or vendor to build out the registration process on a microsite platform and align with on-site registration & user experience
- Report on key trends and learnings on a regular cadence for ongoing curriculum iterations
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