Program Manager Sales Resume Sample
Bobby Douglas
45140 Krajcik Trail,
Philadelphia,
PA
+1 (555) 172 6102
Work Experience
Sales Project / Program Manager
02/2017
-
PRESENT
Los Angeles, CA
- Two years’ experience in consumer retail store leadership; preference for wireless or electronics retail experience
- Identify, qualify and expand new partnership opportunities to determine their viability and alignment with the customer's and MorphoTrust’s business objectives to exceed financial and site expansion targets
- Represent EMEA at Global Sales Tools and Process meetings and workshops to ensure EMEA’s priorities and any impact on EMEA is considered and effectively discussed
- Experience in organizational programs, project management or related area
- Working experience within sales training & development, sales and/or sales leadership
- Problem solving and creative solution development
- Directly supervise employees in the Program Sales department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Senior Program Manager, Sales Ops
06/2013
-
11/2016
Houston, TX
- Two years’ experience in consumer retail leadership; preference for wireless retail experience
- Develop scalable and measurable learning programs that mesh with Twitter’s core values
- Create, socialize and execute Engineered Systems Global sales tools and process roadmap (Salesforce.com, Drawloop, etc.)
- Provide clarity of purpose, decision support, complexity hurdles, etc
- Gather, rationalize, and prioritize user requirements
- Drive productivity by using Fastworks to select and develop project initiatives and maximize investment return
- Create and socialize discrete performance standards; track and regularly communicate performance; derive and execute improvement initiatives to ensure performance standards are met
- Own operational metrics and data intelligence to support reviews with commercial and business executives
- Manage day to day operations and support of platform, including user escalation and resolution
Program Manager Sales
07/2006
-
12/2012
Phoenix, AZ
- Co-ordinate feedback and manage user activities
- Partner with our digitization team to develop and leverage next generation architecture, and migrate “off-line” & disconnected tools into one streamlined and connected tools platform
- Manage Sales tools related Training and the Regional Champions Program
- Document Sales Tools process, policies & technical configuration
- Develop Managers in the management of account receivables
- Remove barriers to success
- Job Guides and SOPs
- Develop an in-depth knowledge of retail programs, processes and tools used within company owned retail stores
Education
Oglethorpe University
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Experience working with top-class sales skills vendors an advantage
- Strong initiative, problem solving, good interpersonal and language skills in Hungarian and English
- Excellent analytical thinking and leadership skills
- Strong relationship building and partnership skills
- Excellent Microsoft Office skills including but not limited to Excel, Word, & PowerPoint
- Demonstrated ‘command of the room’ presentation and training skills
- Strong Microsoft office skills (excel, word and powerpoint)
How to write Program Manager Sales Resume
Program Manager Sales role is responsible for analytical, microsoft, training, english, design, retail, integration, purchasing, compensation, wireless.
To write great resume for program manager sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Manager Sales Resume
The section contact information is important in your program manager sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Manager Sales Resume
The section work experience is an essential part of your program manager sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Manager Sales resume experience can include:
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
- Identifying positive and effective best practices/ Identify gaps with communication, guest experience, employee culture, in all retail operations
- Strong skill set development using Microsoft Office (e.g. Excel, PowerPoint, Word, Outlook, etc.)
- Sales and Solution Selling skills
- Prior experience with Sprint Retail applications and selling processes
- Prior experience working with external sales teams
Education on a Program Manager Sales Resume
Make sure to make education a priority on your program manager sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Manager Sales Resume
When listing skills on your program manager sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program manager sales skills:
- Strong analytical skills, including gathering, assessing, and presenting data in meaningful and persuasive formats
- Solid technical writing skills and ability to distill complex information in a manner that is easy to understand
- Provide sample work and demonstrate facilitation skills
- Effective communication skills across multiple management teams in sales and operations
- Strong analytical skills and ability to present findings in a clear and meaningful way
- Excellent verbal and written communication skills. Ability to deliver content in an engaging and compelling manner
List of Typical Experience For a Program Manager Sales Resume
1
Experience For Sales Project / Program Manager Resume
- Experience with customer experience management (NPS)
- Exceptional communication skills and ability to teach and coach in a clear, concise manner
- Experience delivering programs by working with cross-functional teams including Marketing, IT, Sales, Care, and Digital
- Primarily responsible for reviewing, communicating, and championing Customer Experience behaviors and performance across the East Area
- Experience giving presentations and report out through a combination of teleconference and in-person meetings involving multiple levels of management
- Monitor all customer experience polling sources; Surveys, Call backs, Executive escalations,
2
Experience For Senior Program Manager, Sales Ops Resume
- Host Annual road shows throughout the West Area providing a layout of the expectations in guest experience and employee culture
- Assist in recognizing the top performers in guest experience for the west area
- Related experience in successful delivery and ownership of sales training
- Sprint Training Experience
- One year project management or related process management experience
- Lead for all West Area guest and employee experience; Data, Projects, Changes, Updates, Communication,
- Ad-hoc evaluations of Customer Experience performance
- Demonstrated ability to present and communicate clearly and concisely with management and senior leaders
3
Experience For Sales Onboarding Program Manager Resume
- Research, onboard, and leverage technology and best practices to continuously improve trainee outcomes and experiences
- Channel Operations and/or Sales Experience for Company Owned Retail or Indirect Dealers
- Analyze upcoming initiatives; identify and escalate potential risks to the customer and frontline rep experience
- Tracking and reporting progress against data clean up goals
- Developing into a sales channel expert with full understanding of channel metric targets, performance trends and improvement plans
- Creating sales campaign, enablement, and internal communication collateral
- Leveraging tools and resources that prepare the sales team for upcoming events, campaigns and sales motions
4
Experience For Lead Program Manager, Services & Sales Resume
- Evaluating new technologies and add-on applications to improve and optimize program performance and sales productivity
- Responsible for addressing, resolving and tracking high-level customer escalations
- Responsible for achieving project targets regarding timing, quality and target costs.
- Hands on, all people impacting roll outs from start to finish and communicating results up though the proper channels
- Hands on, all west area impacting roll outs from start to finish and communicating results up though the proper channels
- Help bring additional business to Sprint, including new labels and additional revenue from current customers
- Communication to internal stakeholders and users where data cleanup is occurring and enforcing the established business rules
- Maintains a library of training documents on Process and System usage for Sales
- Coordinate for managing deliverables due to team from other organizations
5
Experience For Program Manager, Sales Tools & Processes Resume
- Control and report APQP status to Key Account Manager, customer and entire program team until production kick-off meeting
- Accountable for the on time completion of all deliverables up to the production kick-off meeting
- Deep understanding of direct sales organizations and sales processes
- Develop new and monitor existing recognition programs to ensure team buy in and execution
- Responsible for managing all Area support communication sources
- Bridge between retail and care for the West area, filtering concerns, feedback and recognition between channels
- Lead and work in cross-functional teams focused on optimizing labor expense as we implement new processes and services to Sprint’s customers
6
Experience For Program Manager Sales Tools & Process Resume
- Participates in / leads Regional workshops designed to evaluate field engagement and identify communication and training opportunities
- Act as subject matter expert for multiple programs, ensuring all program information is current, accessible, and easy for field to understand
- Manage all aspects of a Try-Buy opportunity, showing the value of Sprint's solution to external customers
- Develop and deliver professional presentations using PowerPoint
- Political Awareness, including impact of decisions on all stakeholders
- Region Pilots/project launches, tracking and inspection
- Change Management: initiate change requests and product variations during all project phases.
7
Experience For Program Manager, Sales Tools & Automation Resume
- Participate and support all key cross-organizational sales training call/programs
- Position manages training and development projects for all retail
- Own all training project success and failures
- Lead, manage and coach a new hire class of 30 to 35 new hires, approximately every 6 weeks
- Ensure flawless execution by the class attendees and full engagement by their managers
- Leverage data, both qualitative and quantitative, to identify early and often, here we see high potential new hires and where we see areas of concern
- Partner closely with RSDs, ASMs and FSSs to provide information about each class member prior to the new hire finishing all certification and other relates expectations prior to “graduating” from the new hire program
8
Experience For Program Sales Manager Resume
- Ensure preparedness of sales associates and managers, thereby increasing the probability of success and reduction of attrition
- Acts as SME and represents EMEA Sales on System- and Process reviews
- Tests new functionality for EMEA Sales and engages with local teams where appropriate
- Track team tasks & deliverables
- Develop an in-depth knowledge of core & dealer retail products and services, and the sales programs and tools used to support sales of products and services
- Build, motivate and lead national and international cross functional teams which include sales, product development, manufacturing, quality, logistics, and purchasing. Including Program Manager Plant
- Regular reporting on project status and maturity (to Key Account Manager and Program Manager Plant)
- Act in the Sales role as part of the project team after the production kick-off meeting
9
Experience For Sales Manager Development Program Resume
- Act as the key interface between plants and departments in case of product and customer specific requirements until production kick-off meeting
- Change Management: Initiate change requests and product variations during all project phases. Communicate results and consequences to the customer
- Obtain customer production release drawing
- Lead project kick-off and production kick-off meetings. Document project hand-over to plant and mutual sign-off with Program Manager Plant
- Conduct lessons learned as part of the Group continuous improvement activities. Support to develop processes to match with customer specific requirements
10
Experience For Senior Program Manager Sales Resume
- Build overall program timeline from customer request for quotation until Start of Production (RFQ-SOP) and manage it until Production Kick-off Meeting based on customer milestones and due dates
- Professional communication to customer and within the project team
- Ensure understandability of customer specific requirements for the project team
- Act in terms of deliverables as point of contact for the customer throughout the entire project
- Obligation to escalate to Director Sales Global Account and Regional Head of Sales and General Manager
- Comply with requirements of ISO/TS-16949 and internal procedures (esp. OA VD 7.3-1 Project Management)
- Establish the Dropbox Sales Bootcamp and continually refine over time; develop curricula and content, manage logistics, and deliver content as needed
- Define and execute the strategy developed by the Productivity team for all sales On-boarding activities. Continue to dynamically update on-boarding content as Dropbox continues to evolve our product offering in a fast-paced environment
List of Typical Skills For a Program Manager Sales Resume
1
Skills For Sales Project / Program Manager Resume
- Experience using a consulting approach to identify and build effective learning solutions
- Participate in accelerated On-the-job and classroom training to develop your personal a professional skills and capabilities
- Managing reports and dashboards within Salesforce to identify trends and results that are compromising good data quality
- Identifying positive and effective best practices/ Identify opportunities for new pilots and projects
- Good working knowledge of financial reporting/analytics, trend analysis
- Experience managing or supporting retail stores or sales operations
- Ensures effective and efficient communication between training and region teams, including sales and ops
2
Skills For Senior Program Manager, Sales Ops Resume
- History of delivering results including revenue, margin and customer experience
- Experience in sales and marketing communications
- Develop strong linkages between key stakeholders (Service Line, GBS, Delivery, Sales, Marketing and SIH
- Experience supporting retail stores or sales operations
- Experience with or ability to learn internal content editing tool (Jive) and basic HTML
- Moderate to Advanced Salesforce reporting experience
- Experience with training and field support
3
Skills For Sales Onboarding Program Manager Resume
- Experience in a quota carrying sales role
- Store or multi-unit experience in high-traffic retail, call center, marketing Ops, IT, et
- Motivates the sales team to achieve the highest level of performance through effective leadership and established “best practices”
- Automotive parts aftermarket knowledge and experience
- Experience with CRM and enterprise caliber sales automation tools, ideally SalesForce.com, Eloqua, etc
4
Skills For Lead Program Manager, Services & Sales Resume
- Agile Development Methodology certification and/or experience
- Work Experience in large scale Program / Project management with global stakeholders
- Valid driver's license B category (active driver)
- Previous Fleet Management experience
- Worth of project management experience
5
Skills For Program Manager, Sales Tools & Processes Resume
- Experience in retail and/or business sales, support or operations
- Proven ability to negotiate, set and deliver projects/initiatives that support critical business needs of the Sprint Branded Retail channels
- Postpaid Dealer and Company Owned sales channel experience
- Experience in retail sales or operations
- Experience in retail sales - operations or agent sales - operations
6
Skills For Program Manager Sales Tools & Process Resume
- Demonstrated ability to present project overview/updates to senior executives
- Moderate to Advanced experience with Excel and CSV files
- Previous Sales or Sales Support or Sales Operations experience
- Sprint Retail Store Experience (Direct or Indirect)
- Sprint Consumer Sales Support Experience
- Sprint Sales Operations Experience
- Worth of project management experience
- Designing, deploying, and managing efficient end-to-end sales campaign programs across several sales segments, yielding additional pipeline growth
- Monitoring and maintaining data quality within CRM
7
Skills For Program Manager, Sales Tools & Automation Resume
- Conducting complex data analyses to track campaign success, measure sales productivity, and inform strategic decisions for program optimization
- Understanding of Sprint's compensation systems
- Understanding of Sprint Business Sales structure
- Working knowledge of sales process, floor management, store operations to enable deployment of Sprint programs to stores
- Understanding of IoT and/or solution applications
8
Skills For Program Sales Manager Resume
- Screening all West Area training communications for timing, quality and quantity
- Develop according to your individual training plan
- Be encouraged decision making and risk taking
- Professional communication to customer and within the project team, (act as the customer interface to purchasing and development/engineering team).
- Create and facilitate performance reporting for all New Hires during their first year with the organization
9
Skills For Sales Manager Development Program Resume
- Manage suppliers and programs, including co-op funding, promotional items, and websites
- Work closely with product and engineering to roll out new product enhancements and initiatives to existing exchange partners
- Take on a consulting role to advise buyers and sellers of integration opportunities and upsell potential in working with Yahoo
- Be supported in independent decision-making and risk taking
- Assist in development of new training programs to fulfill training needs
10
Skills For Senior Program Manager Sales Resume
- Customer interface to purchasing and development/engineering
- Proficiency with Microsoft Office applications including PowerPoint, Excel and Visio
- Control and report APQP status to Key Account manager and entire program team until production kick off meeting.
- Research and provide opportunities to sales team pertaining to diesel and All-Makes parts sales
- Regular reporting on project status and maturity
- Act as the key interface between ElringKlinger plants and departments in case of product and customer specific requirements until production kick-off meeting
- Conduct virtual training sessions with Residential, Small Business and/or Commercial Sales Representatives, and/or Sales Managers across those same segments
- Proactively communicates best practices, new functionality and changes within the processes to Sales by using different communication vehicles
List of Typical Responsibilities For a Program Manager Sales Resume
1
Responsibilities For Sales Project / Program Manager Resume
- Help build out learning paths for every role in during, and following, Sales Bootcamp: identify on-boarding requirements at 30, 60, 90, and further, days of a new hire’s journey, across all segments and roles
- In Sales enablement and program management, with at least 3+ years of having developed and delivered sales or partner on-boarding programs
- Establish appropriate measurement criteria for the on-boarding program, and report progress against quantifiable metrics to management over time
- Collaborate with sales management to monitor performance of new sales representatives within their first 90 days and work with Sales Management to develop solutions to improve performance
- Hands-on content creation, and curriculum development experience required
2
Responsibilities For Senior Program Manager, Sales Ops Resume
- Executive presence, and proven ability to establish credibility with senior leadership
- Implementation of data cleansing through manual and systematic updates to Salesforce
- Minimal travel required (10 - 15%)
- Representation for the West Area front line in conversations with HQ team and project managers
- Impact the culture; use knowledge of the field and needs of the employees to launch new employee focused goals and or increase the focus on employee experience throughout the west
- Weekly/ Monthly/ Quarterly communication calls with the field to give them a stronger voice for changes needed in the business to generate a better experience for both the employee and customer
3
Responsibilities For Sales Onboarding Program Manager Resume
- Understand all sides of the sprint experience inside and out; from the employees view to the customers experience all the way around
- Keep an updated west Area org chart for area support and ease communication
- Screen all HQ communication to the field for potential impact/ Outcome, and to align with area initiatives
- Deep knowledge of automotive market processes and standards (PPAP, FMEA, APQP, etc.)
- Responsible for weekly and monthly reviews and presentations on Area and Region SPS/NPS performance
- Acts as primary liaison between HQ Voice of the Customer team and East Area field sales leadership
- Conducts field visits as needed to assess execution and evaluate CX behaviors
4
Responsibilities For Lead Program Manager, Services & Sales Resume
- Communicates inner/outer loop field challenges with appropriate HQ business partners
- Acts as cross-functional escalations liaison between Region Sales and Operations teams and the Customer Management organization
- Position requires occasional travel to markets within the East Area
- Lead for all West Area pilots, project, launches, & changes
- Responsible for successful implementation of a high volume of programs with quick delivery dates
- Make decisions quickly and ensure they align with the desired strategy
- Own field communication creation, delivery, and updates for assigned programs
- Provide consultative services to Sprint Sales Teams, Vendor Partners, and prospective customers
- Lead organizational projects and initiatives
5
Responsibilities For Program Manager, Sales Tools & Processes Resume
- Recommend improvements to process and solutions
- Drive a positive team culture and inspire others to do the same
- Understands the audience and adjusts message accordingly to achieve goals
- Ownership and Accountability of tasks and projects
- Be coached and drive to constantly improve
- Based in Denver and work from office
- Provides timely feedback and support for trials, pilots and projects to HQ teams as needed
- Aggregates Region Sales/Ops feedback and concerns for trials and pilots and shares with the appropriate owners
6
Responsibilities For Program Manager Sales Tools & Process Resume
- Area Ops Director strategy/ Special Projects
- Identify and train on field knowledge & execution gaps
- Provides Area support for COR strategy team as needed
- Engages with IND Strategy team as needed
- Collaborates with Area peers (East and Wes) to support cross-functional initiatives and deliver feedback
- Assists area PCM manager as needed on ad hoc and urgent projects
- Facilitate monthly, instructor led trainings in the Boston office for all sales new hires globally
- Manage, evolve, and facilitate LogMeIn’s new sales employee training program. Utilize adult learning principles and cutting edge best practices to drive program effectiveness and adoption. Ensure trainees receive a world class introduction to LogMeIn
- Continuously improve the new employee onboarding program with a focus on reducing ramp up time. Implement metrics and KPI’s to ensure new hire performance thresholds are tracked and achieved
7
Responsibilities For Program Manager, Sales Tools & Automation Resume
- Strong business acumen to establish credibility and build rapport within Sales and other stakeholders throughout the business
- Create and facilitate performance reporting for all New Hires during their first year with the organizatio
- Partner with key stakeholders within and beyond the Sales Department, including: Sales Leadership, Marketing, Product Management, and Human Resources. Drive alignment and support for cross functional goals and objectives with key stakeholders from each function
- Manage new employee training communications and logistics. Ensure a seamless, VIP level experience that solidifies our new employee’s decision to work at LogMeIn
- Manage the new sales employee certification program to ensure new hires are at required performance levels to have customer facing conversations. Collect, analyze, and interpret data to make informed recommendations on the direction of the Certification Program
- Proven success in creating, developing, and delivering sales training programs to both individual contributors and sales leaders preferably in a SaaS environment
8
Responsibilities For Program Sales Manager Resume
- Dynamic, outgoing, warm and welcoming, with high emotional intelligence. Meticulous attention to detail
- Program management during acquisition and development.
- Lead the project team to achieve design freeze with customer on time.
- Timely definition of tasks and corrective actions and control their on-time completion (project risk management).
- Comply with requirements of ISO/TS-16949 and EK internal procedures (esp. OA VD 7.3-1 Project Management).
- Keep Program Manager Plant involved in project in case of deviations or changes compared to the initial agreed project targets (time, cost, quality).
9
Responsibilities For Sales Manager Development Program Resume
- Build, motivate and lead national and international cross functional teams which include sales, product development, manufacturing, quality, logistics, and purchasing.
- Lead project kick-off and production kick-off meetings.
- Document project hand-over to plant and mutual sign-off with Program Manager Plant.
- Build overall program timeline from customer request for quotation until SOP (RFQ-SOP) and manage it until Production Kick-off Meeting based on customer milestones and due dates.
- Deep knowledge of automotive market processes and standards (PPAP, FMEA, APQP, etc.). Good knowledge of SAP
- Build, motivate and lead national and international cross functional teams, which include sales, product development, manufacturing, quality, logistics, and purchasing
- Conduct lessons learned as part of the Group continuous improvement activities
- Build overall program timeline from customer request for quotation until SOP (RFQ-SOP) and manage it until Production Kick-off Meeting based on customer milestones and due dates
10
Responsibilities For Senior Program Manager Sales Resume
- Good knowledge of SAP and fluent English language skills required
- Professional communication to customer and within the project
- Communicate results and consequences to the customer
- Knowledge of automotive market processes and standards (PPAP, FMEA, APQP, etc.)
- Partner with Salesforce IT, Business Marketing, Sales Operations and Enablement, and other internal stakeholder groups to identify areas of significant data cleansing
- Develop, lead and deliver against all key channel readiness projects within their specific channel
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