Product Operations Resume Sample
Warren Mann
95950 Vickie Glens,
Philadelphia,
PA
+1 (555) 699 3258
Work Experience
Product Operations Manager
03/2018
-
PRESENT
New York, NY
- Salesforce (systems or business) experience in a cross-functional/matrix environment
- Product Setup- setting up SKU’s with required attributes
- Have a clear understanding of BOM structure (CTO, PTO) as required for Oracle implementation to meet Product Management goals
- Load pricing as driven by the BOM and Oracle
- Familiar with tools like Agile, SFDC etc
- Perform testing and verification of Quote tool, work closely with sales ops to resolve issues
- Understand Quote to Cash process
- Understand the strengths and improvement opportunities for everyone on your team. Coach them and get them the resources they need to develop
- Drive standardization across Specialists with systems, templates and best practices
Product Operations Analyst
12/2014
-
01/2018
Detroit, MI
- Create and maintain product line part numbers and kit bill of materials through corporate PLM tools
- Perform regular maintenance of product price list
- Manage product team support and collaboration tools
- Establish product team processes under the direction of the Product Manager(s)
- Contribute to projects focused on the development and sustainability of product line resource materials including training presentations, instrument web videos, marketing documents and web site content
- Provide limited product support to global sales and applications centers
- Providing consolidated feedback to product management based on market interactions
- Collaborate with multiple business departments, including commercial operations, outside sales, and marketing/communications to complete daily tasks
- Assist in product line validation testing and troubleshooting
Product Operations MBA Intern
06/2008
-
11/2014
Boston, MA
- Assess the performance of all Global Growth Product Ops
- Instill the Product Ops culture, and help everyone connect to our larger mission
- Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
- Assess the performance of all Vehicle Solutions Product Ops
- Assess the performance of all Driver Experience Product Ops
- Provide support to multiple Product Managers
- Acquire a working understanding of the operation and general applications of Olympus instruments and accessories in supported product line(s)
- Provide operational support between the Product Managers and OSSA’s operational functions (Production, Commercial Operations, Production Engineering, Documentation Control, and Regulatory) as needed to provide timely processing of administrative tasks (part data, price data, kitting requirements, etc.) and more advanced tasks under the guidance of the Product Managers
- Collaborate with design and production engineering as product management representative in change control and quality investigation activities
Education
Maharishi University of Management
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong analytical skills with excellent judgment; able to provide solid leadership leveraging prior experience and organizational knowledge
- Demonstrated project management skills including strong verbal and written communication skills
- The position also requires excellent written and oral communication skills, strong analytical and organizational skills
- Strong written and oral communication skills with excellent analytical skills
- Strong interpersonal skills with proven track record of building relationships and working with key stakeholders
- Possesses strong leadership skills and have a demonstrated track record of leading individuals
- Strong customer service skills and/or call-center experience in speaking directly with customers and end users
How to write Product Operations Resume
Product Operations role is responsible for analytical, organizational, leadership, excel, microsoft, drive, interpersonal, software, analysis, negotiation.
To write great resume for product operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Operations Resume
The section contact information is important in your product operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Operations Resume
The section work experience is an essential part of your product operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Operations resume experience can include:
- Working with key stakeholders in the PDG Business Units, Platform Division, Information Security Group, Finance, IT, and other Akamai organizations to define and prioritize key Strategic Initiatives
- Strong systems & reporting skills (e.g. exceptional SQL and Excel skills)
- Strong leadership skills with experience in managing and developing cross functional teams
- Great organizational and interpersonal skills, with proven success building relationships across all levels
- Possesses excellent communication, organizational and planning skills
- Strong communication skills in order to bring together a diverse team of experts
Education on a Product Operations Resume
Make sure to make education a priority on your product operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Operations Resume
When listing skills on your product operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product operations skills:
- Strong customer service skills to effectively work and resolve entitlements cases
- Strong Excel Skills (experience with advanced functions/formulas and pivot tables/slicers)
- Excellent communication skills, ability to prioritize and manage multiple campaigns/projects
- Good English-speaking and English-writing skills
- Strong decision making skills, issue containment, and problem-solving techniques
- Proven advanced Access and Excel skills, specifically understanding and building complex formulae
List of Typical Experience For a Product Operations Resume
1
Experience For Product Operations Manager Resume
- Lean Certification or demonstrated success using Lean tools effectively
- Strong analytical skills; access, analyze, and take action using data
- Strong facilitation skills to get everyone in the same room
- Strong time and project schedule management skills required
- Strong diligence & communication (verbal and written) skills
- Excellent communication, program, and project management skills
2
Experience For Product Operations Specialist Resume
- Initiative, attention to detail, and strong interpersonal skills
- Experience working with product management, including roadmap prioritization, metrics, etc
- Prior work experience with consumer facing internet websites desirable
- Proven track record with building strong relationships
- Subject Matter Expert (SME) to extended team from NPI perspective and able to coach/influence others effectively to achieve departmental objectives
3
Experience For Director, Product Operations Resume
- Extensive experience and knowledge in the telecommunications industry. Product Operations experience is highly desired
- Advanced Microsoft Office skills, particularly Excel (complex pivot tables, basic macros)
- Effectively communicate technical concepts to a non-technical audience
- Building strong relationships with the program stakeholders
- Experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources
- Experience with selling or developing products in the fields of big data, data driven marketing, predictive analytics or consumer insights
- Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources
- 2+years of working experience in Manufacturing/Operations or Engineering-related environment
- Experience in Ecommerce/Merchandising/Buying/Accounting
4
Experience For Product Operations Analyst Resume
- Understand and communicate all upcoming product feature and user experience changes to our other key stakeholders (Operations, Marketing)
- Solution-oriented with proven record of outperforming and delivering superior results
- Experience in predictive analytics by using statistical modeling techniques
- Experience in pricing function or providing market input
- Experience with TCP/IP networking fundamentals and protocol stack, as related to providing packet based services
- Experience with client communications in a B2B setting
- Explain your positioning and influence various people around the company in an effective way
- Experience with persuading others or gain acceptance of complex ideas, where difficult but necessary, to achieve goals and objectives
5
Experience For Analyst, Product Operations Resume
- Identify enhancement opportunities based on client feedback and work with the Product Management team to prioritize this work in upcoming product releases
- High-energy, pro-active self-starter with proven track record of success in managing multiple programs or projects
- Good understanding of production and/or materials operations
- Promote a culture of Members First by highlighting key member/customer experience improvements
- Experience in product management, product marketing, or related functions
- Model, analyze, prioritize and improve processes using data driven decisions, and standardize processes where applicable
- Logistics / Supply Chain experience including knowledge of warehouse processes
- Investigate and look for ways to improve the onboarding experience as it relates to Compliance and Background Checks
- A strong project manager committed to improving team performance in service of Weight Watchers purpose and goals
6
Experience For Manager, Product Operations Resume
- Extensive experience managing an operations team preferably in a large matrixed organization
- Knowledge and experience of Problem Solving and Data Analytics methodologies to drive root cause, corrective/preventive action
- Communication and influencing experience
- Work in fast-paced, demanding environment and set priorities appropriately
- Experience required; ideally in an eCommerce/digital marketing environment
- Experience working with cross-organizational stakeholders
- Demonstrated proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Project Software/tools (SharePoint, MS Project, etc.)
7
Experience For Senior Manager, Product Operations Resume
- Experience in working in an agile-based environment
- Experience with working with different and complex systems
- Strong understanding of multiple ADP Products
- Experience managing cross functional product implementation and/or launch initiatives in the B2B technology arena
- Proven ability to lead cross-functional teams in problem-solving, process development and project implementation
- Past experience in organizational planning, development, and change management
- Past experience working with product managers and software engineers, especially in a consumer internet company
8
Experience For Prepaid Product & Operations Manager Resume
- Proven track record of managing complex product launches
- Experience with pricing operations and implementation
- Self-starter willing to prioritize team success over personal gains
- Demonstrated ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Intermediate Proven track record of managing through teamwork, collaboration and open communications
9
Experience For Senior Product Operations Manager Resume
- Previous experience working in Excel
- Previous experience working in a professional corporate environment
- Experience leading large, complex, cross functional, multi-year initiatives
- Have a collaborative and professional style with the objective of building strong relationships with diverse colleagues, customer groups and vendors
- Combined experience in Operations, Manufacturing, and IT in the high tech industry
- Work experience in a technical business environment
- Provide data-driven justifications throughout the product prioritization process
- Experience in Agile and Scrum methodology improvements, Rally, and Planview.
10
Experience For Product Operations Associate Resume
- Manage and coach your team of Product Data Integrity Specialists to have big results through career, skill and personal development
- Professional experiences within the software, apps, or digital space is required
- Own resolution of process and experience issues
- Office suite (Office 365) experience required
- Build strong relationships with the Product Management and other stakeholders
- Experience with software development processes for enterprise
- Demonstrated leadership ability through direct and indirect influence
List of Typical Skills For a Product Operations Resume
1
Skills For Product Operations Manager Resume
- Strong oral and written communication skills, able to communicate clearly and concisely, moderating style and delivery to suit different parties and media
- Strong analytical skills and having the drive to be well-organized
- Strong interpersonal, organizational, problem solving and analytical skills
- Demonstrated ability to effectively communicate technical concepts to clients over the phone
- Critical thinking, troubleshooting, and problem solving skills
- Experience in multi-tasking many priorities in a fast-paced environment and managing tight deadlines
2
Skills For Product Operations Specialist Resume
- Installation and troubleshooting experience, as well as experience with monitoring, EMS and CPE equipment
- Experience working directly with code or strong understanding of what a tech stack is and what’s in it
- Relevant experience working in a data intensive environment, data quality audit, and prior exposure in using CRM systems, like Salesforce, is an advantage
- Execution skills in coaching product teams through design / launch and redesign
- Basic PC skills, including Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- Experience with 5 year of experience doing data analytics
- Work effectively and communicate across many functions while managing several projects at once
3
Skills For Director, Product Operations Resume
- Prior work experience with consumer facing internet websites and/or apps
- Prior work experience in leading cross functional/organizational initiatives
- Highly analytical/financial/accounting skill with strong computer knowledge
- Be able to demonstrate experience managing end-to-end analytical initiatives
- Experience supporting principals or executives as a strategic thought partner or operational aide, or past direct experience in a leadership position
- Project and process management skills to manage a wide range of incoming requests and responsibilities
- Proven ability to multi-task and handle rapidly changing priorities
4
Skills For Product Operations Analyst Resume
- Program Leadership experience including relevant experience as a senior Program Manager/PMO leader
- Problem solving skills and ability to perform well under pressure and against tight deadlines
- Experience working in a Product Operations Manager role, with a strong data background
- Advanced communication skills including collaboration with multi-disciplinary groups at all organizational levels
- Extraordinary organizational skills, ability to plan, coordinate and execute organizational meeting
- Experience in engineering, analysis, statistics, product operations or equivalent consultant experience
- Experience in developing strong relationships with top senior executives to gain their sponsorship and partnership
- Manage and prioritize competing priorities and projects
5
Skills For Analyst, Product Operations Resume
- Perform gap analysis of internal skills, and support recruitment externally to fill and assist in onboard
- Utilizing an analytic approach with strong
- Timing, Scope, Validation, Documentation, Communication
- Using strong quantitative and analytic abilities to integrate and analyze data
- Coordinates with traffic, production planning, and warehouse personnel to ensure proper routing, scheduling and storing of goods
- Experience in scoping, querying and conducting summary analysis for ad hoc information requests
- Solid understanding of relevant campaign metrics, including conversion tracking
- Gain deep understanding of global regulations impacting the Driver Onboarding experience
- Strong understanding of the Internet technology landscape including, domains, hosting, web services, cloud, social and e-Commerce
6
Skills For Manager, Product Operations Resume
- Experience gathering business insights and identifying trends from data, including a combination of data from multiple sources
- Positive attitude and high energy-Proficiency in finance/accounting concepts and financial modeling experience
- Delegates Responsibility – allocating decision-making authority and or task responsibilities to others to maximize individual effectiveness
- Experience in one or more of the following areas: Product Management. Program/Project Management, Product Marketing or Customer Support
- Experience thinking strategically about multifaceted issues, leading to recommendations and action plans
- Experience absorbing training on products and tools
- Proven record of productivity and comfort with navigating high-volume information flows, multiple competing stakeholders, situational ambiguity, and complexity
- Good comments of English both in writing and speaking
7
Skills For Senior Manager, Product Operations Resume
- Experience with data analysis, enterprise data warehousing, SQL querying and executive dashboard design
- Good understanding or Working knowledge of ERP systems (Oracle / Epicor / Warehouse Minder)
- A trusted advisor to product and engineering leadership on issues of prioritization, strategic planning, and operational excellence
- Experience working with remote and outsourced engineering teams to evangelize and drive project requirements
- Product management, advertising operations or product marketing experience
8
Skills For Prepaid Product & Operations Manager Resume
- Experience in identifying opportunities and defining operational improvements
- Experience in one or more of the following areas: Program Management, Product Management, Project Management, Product Marketing or Customer Support
- Plan and execute Product team planning sessions, working with partners across the organization in order to capture priorities from the entire business
- Related experience in management consulting, operations management, or similar position at a fast-growing technology company’
- Professional experience designing and managing cross-functional projects to drive efficiency and scale
9
Skills For Senior Product Operations Manager Resume
- Experience in strategic project planning and implementation including business requirement generation and process analysis & design
- Focus on overall operational efficiency, while continuing to provide an industry-leading service experience
- Knowledge and experience in product catalog processing and product lifecycle management and systems
- Good working knowledge of Microsoft Office applications and particularly Excel spreadsheet software
- Past experience working in autonomous role
- Management experience, with emphasis on managing multiple work streams simultaneously
10
Skills For Product Operations Associate Resume
- Experience navigating a complex and diverse multi-cultural organization
- Possess a very strong sense of accountability in helping drive successful sales outcomes
- Is experienced in and has knowledge of Testing/QA of applications
- Good understand on accounting standards
- Experience working with large data sets, preferably in finance or technology
List of Typical Responsibilities For a Product Operations Resume
1
Responsibilities For Product Operations Manager Resume
- Coordination with Operations Risk and Control, Audit, ORD and other Ops Risk divisions on design and facilitation of division-wide initiatives, in support of governance efforts across ISG Prod Ops
- Strong influence management skills and be able to effectively deal with ambiguous situations and make decisions
- Proven experience using data analysis tools, MS Excel Pivots, MS Access, SQL
- Database Reporting skills (SQL, Tableau, PowerBI, Excel, etc.)
- Strong Excel experience required for reporting (pivot tables, macros, and data manipulation)
- Effectively perform analysis (e.g. competitor, product, market, risk management, financial) to understand the underlying health of the line
2
Responsibilities For Product Operations Specialist Resume
- Advanced ability to work effectively with multiple external governmental agencies and all internal organizational levels
- Advanced Organization, Project Management and Process Development Skills
- Present effectively to product and executive stakeholders
- Experience providing customer support, preferably in a finance or technology business
- Experience synthesizing large amounts of information into a concise narrative
- Monitor, validate and optimize kitting process execution and performance
- Strong understanding of healthcare / health IT environment and athenahealth product line
- Experience collaborating with cross-geography and/or international teams where high-levels of collaboration are required
3
Responsibilities For Director, Product Operations Resume
- Builds strong relationship with Product Managers and Engineering Project Managers for the products they maintain
- Experience leading resolution of member and customer issues that include topics on eligibility, claims, EOB, bills and payments
- Communication and influencing experience to cross-functional teams
- Experience in healthcare, consulting, and/or operational project management at a fast-paced software environment
- Partner with Field SME / Product Management / Development to prioritize product backlog
4
Responsibilities For Product Operations Analyst Resume
- Monitors effectiveness of communication and business processes and adjusts to continuously improve
- Years of directly related experience
- Demonstrated success in integrated talent management; performance management, succession management/career development and leadership
- Proven ability to lead, not just follow
- Combined experience in program/project management
- Communicate persuasively, build strong-relationships, and collaborate with team members
- Experience with cross functional collaboration and negotiation
- Creating and maintaining a payment tracking schedule for all vendors, contractors and production partners
- Updating and maintaining the Product Catalog and Product Pricing along with their related systems per the set cadence
5
Responsibilities For Analyst, Product Operations Resume
- Deprovisioning (Program dashboard, staffing model)
- Gathering input from city operations teams to drive the product roadmap and bringing the voice of ops to the product development process
- Ensuring the smooth running of our A/B experimentation programme
- Contributing to and conducting stakeholder review sessions
- Designing and executing of initiatives that prepare the organization for implementation of new business processes
- Defining and reporting on status, issues and success metrics across multiple Strategic Programs
- Managing work direction, training and development to other cross-functional team members around execution of strategic initiatives
6
Responsibilities For Manager, Product Operations Resume
- Monitoring and reviewing action plan status for all Open Pages items and escalate exceptions
- Conducting risk training / awareness sessions
- Understanding of Qlik’s internal processes, mainly regarding sales and license management
- Understanding of LED lighting components and their function
- Bring new levels of Thoroughness, Organization, Quality of output, and a Detail-oriented mindset to the team
7
Responsibilities For Senior Manager, Product Operations Resume
- Granting subscriptions access to our esteemed clients
- Scoping the impact of potential product features, bugs and key product decisions on both our Restaurant Operations org and our restaurant partners
- Coordinating with customers and S&P Global’s in-house design team to manage new website implementations and redesign projects
- Maintaining clients’ IR websites from both a design and content perspective
- Ensuring the highest quality of service to achieve the highest client retention rates and to drive revenue from services
- Working with internal S&P Global teams to improve the quality of our products
- Managing a portfolio of initiatives and projects for the CPO and his team
- Working with designers and engineers to develop and roll out new features
- Identifying business requirements from key stakeholders
8
Responsibilities For Prepaid Product & Operations Manager Resume
- Defining guidance and best practices to successfully drive strategic initiatives through the process to successful delivery
- Willing to lead projects and stretch assignments
- Understanding of OEM, ODM and Contract Manufacture supply chain functions
- Understanding Akamai internal systems, data sources, and processes
- Analyzing data from Akamai Product Catalog and related systems to identify issues or gaps
- Understanding and advising on cross-functional implications of products/features
- Supporting operations teams with any product-related questions/concerns and building a community to seamlessly interact at scale
- Working knowledge of Agile/Kanban organizational tools such as JIRA and Trello and Scrum ceremonies required
9
Responsibilities For Senior Product Operations Manager Resume
- Understanding of product delivery and development lifecycle
- Sourcing senior management
- Planning senior management
- Understanding of the competitive landscape for consumer insights products
- Understanding of ITAR rules and requirements
10
Responsibilities For Product Operations Associate Resume
- Maintaining and exceeding targets and KPI’s
- Liaising with suppliers, warehouse, client teams and call centre to ensure every customer’s engagement with MasterCard is a positive one
- Bring a pro-active and solutions focused attitude towards continuous improvement
- Be proactive and relentless: capable of seeking information independently, solving conceptual problems, and corralling resources and delivering results
- Develop and implement processes to support new products and features, carrying out ad naming conventions and tagging strategies
- Support critical organizational processes including planning and budgeting
- Support Finance in designing and implementing standard pricing across different gateways
- Support Market Product Management and Sales with designing and implementing new pricing structures in line with market needs
- Establish internal support processes to ensure that client facing teams can answer outstanding client facing issues promptly
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