Product Expert Resume Sample
Cary O'Reilly
3116 Rene Squares,
Phoenix,
AZ
+1 (555) 538 9860
Work Experience
Chief Product Expert
03/2018
-
PRESENT
Chicago, IL
- Good people. We’re a global team that values collaboration. We hire only the best, and we treat our folks extremely well. We work hard and we have fun at the same time. We rock!
- Vision:Our vision is to connect the World and simplify global business commerce. We want to achieve this mission by being the Innovation leader for our customers to build, manage and deepen their B2B relationships in the Digital Economy
- Customer delight. We bring the voice of the customer into our product through rapid innovation. We are cloud! We are fast! We take pride and ownership in customer satisfaction!
- Speed & innovation. We embrace and build our product by following Design Partnership model and Lean principles. We have relationships with customers’ business and technology teams and take their direct input when building our beautiful product
- Provide operational support for Garmin’s consumer electronic products
- Define clear scope and use cases for Integration Best Practices and utilize cutting edge technology to support integration with SAP’s cloud solutions including SAP’s flagship solution S/4HANA by leveraging middleware tools
- Experience with leading BPM/BOT tools (e.g. Pega, BluePrism, Appian), designing BPM based solutions
- Experience as a BPM and/or integration architect
Product Expert
06/2012
-
12/2017
Detroit, MI
- Experience in Business Process oriented programming (incl. BPML and BPEL)
- Large scale, full life cycle implementation projects (10+ years for the more senior levels)
- Experience with distributed and in-memory data and computing
- Experience with industries such as FIs, INS, High Tech and Retail/CPG
- Effectively communicate with diverse array of clients, BCG stakeholders, and engineering team
- Develop client relationships through coaching, transforming client practices
- Strong interpersonal skills, analytical skills, combined with intellectual curiosity, and a desire and ability to "get things done" are essential requirements
- Proven success working in a rapidly changing, collaborative, and iterative product development environment
- A BS or MS in Computer Science or equivalent experience: 6+ years professional BPM development experience in a production environment at a startup or organization with 20+ employees
Product Expert Gaming
12/2008
-
04/2012
Los Angeles, CA
- Prospect, identify, and qualify potential sales opportunities in collaboration with sales team
- Develop and maintain business relationships with all Channel Partners, enabling them in the promotion and support of Schneider’s motion products and Services
- Utilize excellent products/solutions/services and customer knowledge to educate distributor and Schneider sales force on pricing and application advantages, and how they better meet customer's needs
- Generate customer obsession within our community through your passion and knowledge of everything gaming related
- Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations
- Drive the roadmap, make appropriate trade-offs and execute
- Gather requirements from key stakeholders including product marketing, sales, clients, prospects, and the development team for product improvements. Based on technical feasibility, sustainability, team estimates and capacity, decide most appropriate release date for content, adjusting features and priorities as needed
- Be the interface between product management and engineering delivery teams, with the primary task of translating business needs into actionable, engineering-facing requirements
Education
Friends University
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Strong skills in working with and influencing key stakeholders from product, engineering, sales, consulting and marketing across the organization
- Dynamic presenter and facilitator skills with experience presenting to senior management
- Strong inter-personal skills to work in a diverse environment
- Experience supporting Identity Access Management solutions. Experience supporting LDAP, SSO, SAML, or WS Federation
- Drives ,HMI and Plc configuration experience, including hands on experience in EU projects
- Experience in language technology and strong understanding of the technology ecosystem
- Strong consulting skill set to uncover, strategize, and align client goals and objectives with ICE Program objectives
How to write Product Expert Resume
Product Expert role is responsible for research, interpersonal, consulting, basic, organization, planning, retail, training, integration, database.
To write great resume for product expert job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Expert Resume
The section contact information is important in your product expert resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Expert Resume
The section work experience is an essential part of your product expert resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product expert responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product expert position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Expert resume experience can include:
- Excellent interpersonal and management skills as well as experience in working with diverse teams
- Very good communication and presentation skills with customers and SAP executives
- Experience in leveraging various resources for GTM, field sales and marketing to ensure adoption and success of the solution portfolio
- Experience and deep understanding of emerging technologies in languages
- Have knowledge and/or experience working with multiple programming languages (C#, Java, PHP, JavaScript, Ruby, Apex, Python, etc.)
- VFD programming and troubleshooting experience
Education on a Product Expert Resume
Make sure to make education a priority on your product expert resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product expert experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Expert Resume
When listing skills on your product expert resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product expert skills:
- Experience and demonstrated success in delivering world class software to market
- Superior organizational, interpersonal and communication skills
- Interact effectively with individuals from Business as well as IT backgrounds
- Experience in software development, product, or business analysis experience
- Proven track record in people management/team lead experience
- Consulting or other customer-facing experience
List of Typical Experience For a Product Expert Resume
1
Experience For Chief Product Expert Resume
- Conduct expert testing and validate planned and implemented scope throughout product lifecycle and ensure delivery of high quality software
- Build good knowledge on the CEC Marketing Solution, understand the competition and customer situation to identify growth opportunities for SAP
- Experience with SAP and non-SAP tools for performance tuning
- Build good knowledge on the Hybris Marketing Solution, understand the competition and customer situation to identify growth opportunities for SAP
- Any experience with enterprise procurement systems and processes is desired
2
Experience For Cec-product Expert Resume
- Drive and ensure the prioritization and description of the product backlog
- Establish co-innovation projects for requirements roll-in and validations and content definition for S/4HANA Cloud Editions
- Prioritize and describe product backlog which reflects customer and user needs. Plan to build backlogs in increments
- Prioritize and describe product backlog which reflects customer and user needs
- Experience with C4C implementations as technical expert
3
Experience For Product Expert Gaming Resume
- Experience with network performance and web performance accelerators
- Experience in complex CRM implementations with integrations to SAP and non-SAP backend systems
- Development experience in ABAP
- Experience in SaaS implementation
- Experience with ByDesign platform
- Strong cooperation with teams and management in other Lines of Businesses and locations
- Working knowledge of SAP CRM and ECC
- Understanding of SAP HANA
- Bring in an outside-in view of conversation and language technology, and drive the strategy with the SAP Language Services and technology teams
4
Experience For Product Expert, Senior Resume
- Support the marketing solution on the road to a successful Cloud offering
- Support CPO in defining the scope pertaining to project management in S/4HANA
- Take over collecting end-to-end feedback from customers, development and other relevant stakeholders
- Apply Design Thinking to foster innovation
- Enrich backlog items and ensures that the scrum team and other relevant stakeholders have a comprehensive understanding
- Represent Cloud Foundation in the various forums like Architecture Roundtables and Steering meetings
- Drive Thought Leadership for SAP’s Language program – engage with potential analyst and global partners for scaling the program
- Support alignment across the entire product lifecycle including product strategy, GTM strategies, deal support, customer adoption and reference projects
- Establish long-term customer relations with strategic IoT Moving Assets and Connected Agriculture customers and partners
5
Experience For CX Product Expert Resume
- Help refine scope items pertaining to project management in S/4HANA and lead the development
- Own the backlog and actively participate in the quarterly portfolio planning
- Establish a trustful and constructive working relation between the stakeholders in core application & industry development and technology
- Develop, collect and communicate metrics on solution performance
- Evaluate and model 3rd party services to inform build/buy decisions
- Credibility to pitch ideas to the field and harvest customer feedback and use cases that translate to product requirements to build solutions
- Design XML Schemas that become part of the Enterprise Message Framework using Enterprise Message Framework and Message Standard available for the exchange of financial information
- Be an active participant in the development cycle of Enterprise Service Messages
6
Experience For BPM / BOT Product Expert Resume
- The product manager is the voice of the customer within the organization and one of the key responsibilities of a product manager is to provide the functional direction to the solution
- Understand the product capabilities, underlying technologies, and the business goals of overall SAP Ariba solutions in general and the Cloud Procurement solutions in depth. Help in building marketing positioning collateral (L1, L2 and L3 decks) and deliver these at external and internal events. Respond to customer and analyst questionnaires
- Understand customer’s business processes and propose features to handle these business processes. Write detailed functional requirements. Engage with the engineering team to evaluate the technical feasibility and come up with the proposals. Gain customers’ acceptance and own the delivery of these features
- Understand the competitive landscape. Propose short-term and long-term investments to tackle the market threats and strengthen the position of SAP Ariba solutions in the market. Work with the leadership to gain funding for these investments and own the delivery of these features
- Understand tactical defects in the solutions and provide functional solutions to those, whenever needed
- Support field organizations (Sales, Pre-sales, Deployment, Support, etc.) in understanding the features and fixes delivered in releases. Demonstrate new features and product capabilities to the customers to drive adoption of the solutions
- Be accountable for coordinating and fostering your team
- Develop a product vision and a product roadmap, targeting customer adoption and stakeholder usage
- Play an active role in the scrum team. Help the team overcome roadblocks. Interface with other solution teams to drive the end-to-end solution delivery
7
Experience For Product Expert S Resume
- Overall 10+ years of relevant experience (product management, development, consulting, pre-sales, etc.) with preferably 5+ years of product management in building large enterprise cloud applications
- Be accountable for the success, quality, cost management and delivery of products in the whole product lifecycle
- Take over the responsibility for a small incubation team to work on a new product
- Translate market and customer needs into competitive products
- Ensure that the product roadmap is clearly conveyed and results in revenue and adoption
- Support product definition and roadmap of S/4HANA Cloud editions based on market and customer requirements
8
Experience For Product Expert for S Resume
- Safeguard early projects of S/4HANA Cloud by active involvement as Development Sponsor / Product Expert for projects in APJ when product knowledge is needed
- Work closely with Solution Owners, Product Managers and Architects to define the Product Vision, Roadmap and Release Plan
- Collect & incorporate early feedback from Customers and other relevant stakeholders
- Work closely with Chief Product Owners, Area Product Owners and Architects to define the Product Vision, Roadmap and Release Plan
- Build up knowledge in the teams for SAP Cloud Platform
- Work with teams to help them stay on track with their deliverables
- Collect & incorporate early feedback from Customers (internal and external) and other relevant stakeholders
- Proficient in CRM business processes
9
Experience For Product Expert Resume
- Drive adoption and rollout of SAP’s language technology and roadmap
- Setup and manage cross area communities within and outside of SAP
- Thought leadership in the translation, language and conversational space
- Fluent English. Proficiency in multiple languages would be an added advantage
- Drive product success in terms of customer adoption and customer satisfaction
- Collaborate closely with the IoT Moving Assets Product team, Solution Management teams, Presales, Sales, Services, Custom Development, Marketing and IBU organization teams to ensure product success
- Lead a team of highly motivated open-minded people with a strong service attitude
10
Experience For Chief Product Expert Resume
- Monitor market tendencies and technology trends, analyze technology trends and customer requirements to identify growth opportunities
- Act as subject matter expert and enable the sales and services organization for success
- Support customer escalations, and maintain customer satisfaction
- Successfully interact with colleagues and customers from a broad range of cultural backgrounds
- Gain expertise in functional know-how of project management and its integrations with various modules
- Hold responsibility for the QCD of the release delivery
- Initiate and run co-innovation projects and proof-of-concepts
List of Typical Skills For a Product Expert Resume
1
Skills For Chief Product Expert Resume
- Proven track record to impact/influence business decisions working while driving high-impact projects that require analysis, planning and execution
- Relevant experience working
- Good understanding of communication protocols and interfaces such as Modbus, Profibus , Ethernet…
- Experience in leading products or platform towards scale
- Experience working directly with customers and partners across multiple industry areas
- Product management for cloud solutions experience, including delivery of products from inception to launch
2
Skills For Cec-product Expert Resume
- Experience on Loan Origination or Loan Processing processes
- Extensive work experience in Supply Chain Management (SCM), Manufacturing and SAP enterprise suite
- Display strong and commanding confidence as an ICE Partner Expert
- Experience with SAP’s cloud solutions like: S/4HANA and Ariba, Fieldglass
- Experience with multi-tenant scenarios (virtualization, multiple databases, SAP’s MCOS/MCOD)
- Work experience as a Product Manager for a software product
3
Skills For Product Expert Gaming Resume
- Experience in mobile software, SaaS products, and data analysis
- Experience with Telecommunication solutions and/or implementations
- A data driven, fact-based and result-driven approach to leading projects and topics and experience as a project manager and driver
- A good existing professional network of contacts inside and outside of SAP to enable access to different and new stakeholders
- Knowledge of and experience in agile development methodologies
4
Skills For Product Expert, Senior Resume
- Demonstrated proficiency on PC’s and/or Macs
- Work experience in US or Germany
- Professional work experience
- Product management, software development or other relevant experience
- 8+ experience in Supply chain management
5
Skills For CX Product Expert Resume
- Eight to ten years’ in software development, product, or business analysis experience
- Customer engagement and industry experience beyond education requirements above
- Experience with ICE Partners products and technologies
- 1-3 yeras of experience in Contact/Call Centers or Technical & Customer Support operations
- Extensive Business Intelligence background: ETL, Data Warehousing, Reporting, Analytics, OLTP
- Coach Partners with any API or other questions regarding integration of their product(s) with the inContact portfolio
- Background in IoT and/or Digital Farming / Connected Agriculture is required
6
Skills For BPM / BOT Product Expert Resume
- Exposure to a variety of database products: SQL Server, Oracle, SAP, MySQL
- Assist partners with proof of concepts and/or product code integration with inContact APIs and our IVR scripting tool (Studio)4. Assist with Partners with their release documentation as it relates to integration of the Partner’s code
- Assist with QA efforts by reporting back to inContact R&D as needed to ensure partners requirements are properly prioritized and worked
- Maintain a relationship with the inContact partner advocate team to ensure partner needs are supported beyond the immediate scope of the Partner Expert role
- Assist Partners and customers with questions that are raised in the developer forum
- Knowledge about the healthcare sector
7
Skills For Product Expert S Resume
- Excellent strategic thinking and broad market knowledge in the area of analytics in healthcare with the ability and desire to be hands-on and directly involved in the creation of the product
- Experience in shipping products and the processes related to it
- Six Sigma or equivalent process improvement, continuous improvement certification
- Quickly understand customer business process requirements and to generate and promote new ideas
- Active participation in developer communities
- Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
- Total experience in software, and an innate understanding of what gets field sales and customers excited and frustrated
- Product management and/or product marketing experience with on-premise and cloud applications and software
8
Skills For Product Expert for S Resume
- Global experience and knowledge of enterprise application software products an advantage
- Regularly deliver group and personal training sessions for agents and staff
- Knowledge of SAPs delivery processes including I2M & Cloud Cycle
- Prepare product backlog for sprint planning. Communicate and explain the product backlog to the team
- Identify and overcome barriers to success of solutions in specific markets by working collaboratively with the field
- Passion for combining technologies with business best practices
- Be a customer contact for product features, product roadmap and support customer escalations if required
- Collect & incorporate feedback from customers and provide feedback to the development team
- Providing a rollout infrastructure, build communities and networks across organizations to scale knowledge e.g. connecting people via Jam Groups or moderate SAP SCN pages
9
Skills For Product Expert Resume
- Be the regional product feedback champion, collect insights from agents, identify patterns and themes, collaborate directly with our Product Marketing, Management, and User Experiences teams, and provide timely updates to agents to close the loop
- Constantly look for opportunities where an agent can integrate a specific product into their workflow to deepen our product engagement through growing their business and creating value
- Experience in Cloud Software Development
- Experience in UX Design or UI development
- Experience in open source products
10
Skills For Chief Product Expert Resume
- Strong communication profile with the ability to engage with developers, customers and management
- Test new products and conduct beta testing with agents
- Lead presentations and agent training sessions on our innovative proprietary technology and other key tools and platforms
- Some repetitive use of hands (approximately 3 hours at keyboard throughout the day)
- Partner with UX and development to collaboratively create mockups that translate into features
- Coordinate Beta and GTM activities with key partners
List of Typical Responsibilities For a Product Expert Resume
1
Responsibilities For Chief Product Expert Resume
- Take responsibility proactively and demonstrated success in delivering world class software to market
- Drive usage of cloud enablement principles
- Support the CPO to roll out product roadmaps to internal and external stakeholders
- Gather requirements from key stakeholders including product marketing, sales, clients, prospects, and the development team for product improvements. Based on technical feasibility, sustainability, team estimates and capacity, decide appropriate release timelines for content, adjusting features and priorities as needed
- Be the interface between customer facing and engineering delivery teams, with the primary task of translating business needs into actionable, engineering-facing requirements
- Partner with UX and development to collaboratively create mockups that translate into features. Coordinate Beta and GTM activities with key partners. Develop, collect and communicate metrics on solution performance
2
Responsibilities For Cec-product Expert Resume
- Identify and overcome barriers to success of solutions in specific markets by working collaboratively with the field & evaluate and model 3rd party services to inform build/buy decisions
- Credibility to pitch ideas to the field and harvest customer feedback and use cases that translate to product requirements to build solutions. Passion for combining technologies with business best practices
- SAP Design thinking
- Exposure in Mobile Product Management an advantage
- Need to solve
- Analyze Business Procedures and integration requirements - Research activities that sometimes require reaching out for other field experts, to learn how business processes are conducted by various financial solutions in the Enterprise. Seek for standardization of processes and data being exchanged in the Enterprise. All these activities are in support of building Standardized Enterprise Services
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