Process Improvement Resume Sample
Lacey Raynor
648 Elsie Islands,
New York,
NY
+1 (555) 458 9640
Work Experience
Process Improvement Specialist
04/2016
-
PRESENT
San Francisco, CA
- Maintenance of process maps according to guidelines
- Technical orientation; able to comfortably work with attributes and properties in a software / modeling tool
- Experience leading process improvement initiatives. Lean Fundamentals Training and Black Belt certification required
- Strong data analysis skills and the ability to drive process change using data driven decision making
- Improve Quality / Risk Management
- Enhance Customer Satisfaction
- Enhance Employee Engagement
Process Improvement
03/2009
-
11/2015
Chicago, IL
- Contribute to building an environment where continuous improvement of the development process is in focus and where everyone’s common goal is to deliver outstanding software as fast as possible
- Work closely with other members of the Global Process Improvement team as well as other departments within the organization
- Conduct process mapping and analysis activities for internal functions such as Sales and support divisions and Operations divisions for our various products
- Facilitate working sessions with business partners to understand current business baseline
- Analyze existing client contracts for additional billing opportunities
- Improve the cycle time to implement client contracts (increase speed to revenue)
- Collaborate with business leadership to implement, monitor and control business improvements
- Design, develop, and maintain Global Process Improvement (GPI) team website
- Develop and lead a community service based team building event for the GPI organization
Process Improvement Intern
04/2003
-
01/2009
Houston, TX
- Sustain by creating a culture of Continuous Improvement
- Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
- Experience preferably in a financial services consulting (i.e. Big 4) environment
- Manage online project management system for all projects related to new store openings or relocations
- Use and interpret store audit data to identify trends, issues or best practices within the Canadian company owned store network
- Identify opportunities for process improvement and best practice sharing across the network and champion improvement projects
- Build, manage and maintain a monthly ‘Key Performance Indicator Report Card’ for all 250+ Canadian store locations
- Provide coaching and guidance to Store Managers and District Managers on KPI improvement (inventory, inventory turn, shrink, labour, profit, freight, etc… )
- Manage store operations material on company intranet site
Education
Troy University - Colorado Springs/Ft. Carson
1997 - 2002
Bachelor's Degree in Business
Professional Skills
- Strong analytical skills, client interfacing skills, conflict management skills, and change facilitation skills
- Demonstrated skills in working with shop floor teammates, team development, and leadership skills
- Strong interpersonal skills and analytical/problem solving skills, required
- Strong mathematical skills and the ability to learn statistical analysis skills
- Lean and or Lean-sigmas kills and experience; verbal and written communication skills; interpersonal, facilitation, and conflict resolution skills
- Strong analytical skills with a high aptitude for quantitative analysis (Strong numerical comprehension and proficiency in analyzing and interpreting data.)
- Strong organizational, analytical, decision-making, and planning skills experience
How to write Process Improvement Resume
Process Improvement role is responsible for interpersonal, analytical, facilitation, leadership, business, analysis, training, organization, excel, advanced.
To write great resume for process improvement job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Improvement Resume
The section contact information is important in your process improvement resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Improvement Resume
The section work experience is an essential part of your process improvement resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process improvement responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process improvement position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Improvement resume experience can include:
- Managing Teams: Ability to effectively lead others, delegate responsibilities effectively, and motivate people to achieve goals to maximize performance
- Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and solution implementation
- Strong focus on customer service. Excellent verbal and written communication skills
- Demonstrate strong leadership skills and the ability to influence others without direct authority
- Strong organizational skills with ability manage multiple priorities
- Excellent communication and good problem solving skills
Education on a Process Improvement Resume
Make sure to make education a priority on your process improvement resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process improvement experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Improvement Resume
When listing skills on your process improvement resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process improvement skills:
- Demonstrated strong relationship building skills up to senior executive level
- Highly effective people management skills and experience to build and manage high performing teams
- An excellent team player and has good relationship management and teaming skills
- Good problem solving and strong analytical skills
- Have excellent interpersonal and communication skills and experience in dealing with individuals at various levels throughout the organization
- Excellent PC skills including application development experience within a Microsoft Office environment
List of Typical Experience For a Process Improvement Resume
1
Experience For Process Improvement Specialist Resume
- Exceptional communication skills – both written and verbal; excellent active listening skills
- Demonstrate the following characteristics: driven, compassionate, and curious. Excellent verbal and written communication skills
- Excellent communication and facilitation skills to maximize effectiveness of reporting and project charters
- Learning from other members of the Team who have complementary skills and experiences
- Demonstrated analytical skills with understanding of basic statistics
- Experienced and passionate process improvement leader and educator (formal or informal), with proven problem solving experience
2
Experience For Process Improvement Lead Resume
- Strong planning, analysis and management skills that balance strategic, industry, business and financial factors
- Demonstrated ability to effectively manage team members including all facets of human capital management
- Strong public speaking skills with the ability to engage learners throughout presentations and process improvement opportunities
- Problem solving skills: root cause analysis, process mapping, structured problem solving, Kaizen, visual management
- Problem solving and root cause identification skills, including ability to parse through often misleading information to identify the relevant indicators
- Proven experience meeting or exceeding plan
3
Experience For Process Improvement Leader Resume
- Flexibility to operate with changing priorities and timelines
- Identify skills and knowledge-base of each team to identify gaps required to execute plans and provide training and support to ensure success
- Proven experience in Process Improvement using Lean and Six Sigma
- Demonstrated experience in process re-engineering that lead to cost savings
- Intermediate or advanced skills in Microsoft Office Suite including Microsoft Word and Microsoft Excel
- Demonstrated ability to make a significant change in a variety of environments with multiple learning experiences
- Mutual fund operations, Retirement and/or process management experience and/or manufacturing experience in a process improvement role
4
Experience For Manager, Process Improvement Resume
- Proven experience in implementation of successful process improvement management systems a financial services or manufacturing environment
- Interface and effectively facilitate with members at all levels in the organization, including senior leadership
- Learn Lean/Kaizen and Six Sigma Skills
- Good communication skill both with Korean and English
- 6: Effectively staff, organize, train & motivate team
- Collaborate with production personnel and management to effectively support safety related initiatives
- Communicate timely and effectively in a matrix environment
- Exceptional analytical skills in order to investigate, understand and provide solutions to complicated issues
5
Experience For Senior Manager, Process Improvement Resume
- Understanding or working knowledge of Solidedge or equivalent
- Shaping Our Future, Critical Project Portfolio, Customer Experience Transformation, Gas Business Enablement, Supply
- Supporting stakeholders to articulate and prioritise the improvement activities
- Identifying process improvement opportunities aligned with the CBU framework and with the goal of improving customer experience
- Experience managing initiatives involving multiple stakeholders, resource planning and budgeting/forecasting
- Experience with business process, including reengineering process mapping, strategic planning, organizational design, and optimization
- Assess skill mix opportunities, scheduling, agency nurse usage, staffing and on-call staffing for all Perioperative nursing units
- Experience in training, facilitating, and coaching
6
Experience For Director, Process Improvement Resume
- Responsible for identifying, prioritizing, and implementing Control Centre process & system improvements across the Field Services organization
- Finance or accounting experience; proficiency in generally accepted accounting principles and familiarity with GASB and FASB Standards
- Help in hiring the right people, implement effective training, development & motivation
- Experience working within a Clinic, working closely with staff
- Have experience managing ISO9001 QMS as well as utilizing Six Sigma methodology for process improvement
- Experience in a customer interfacing position, regularly managing contractual commitments
- Experience in developing or implementing management systems that meet ISO certification standards
- Advocate and demonstrate the benefits of applying Lean and Six Sigma methodologies to achieving business objectives and financial performance targets
- Evidence of building relationships with and managing expectations of stakeholders at all levels
7
Experience For Manager Process Improvement Resume
- Innovatively solve problems with demonstrated success delivering desired results according to quality
- Desirable: BS in Aerospace or Aviation Maintenance or Engineering (In field of Aeronautical, Mechanical or Electrical Engineering) or Relevant MRO experience
- Experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry
- Able to lead teams up, down, and laterally, with experience in managing team activities
- Demonstrated understanding and application of basic software: MS Word, PowerPoint, Excel, Visio and Minitab
- Experience leading change management from both a technical/ system and organizational perspective
- Relevant experience in employing continuous improvement methodologies
- Cost Savings. Assist with cost saving and avoidance validations with Category Managers, Finance and Business Unit
8
Experience For Senior Process Improvement Specialist Resume
- Experience in the following
- Demonstrated ability to adapt to a dynamic environment with changing requirements
- Have the ability to manage and prioritize multiple projects while achieving high level results
- Hands on experience in leading process development / improvement initiatives
- Continuous improvement and industrial engineering experience
- Provides guidance and mentoring to less- experienced staff members to set an example of process improvement innovation and excellence
- Demonstrate functional understanding of company’s core financial performance
9
Experience For Director Process Improvement Resume
- Prioritizes and schedules business analyst resources for ongoing activities and projects/initiatives
- A broad experience of leading transformation / process improvements within a Technology and/or Pharmaceutical domain
- Experience with the application of business process reengineering or process improvement methodologies
- Experience in fulfilling contracts
- Experience in administrative practices including budget preparation and management
- Demonstrated track record of implementing results
10
Experience For Director of Process Improvement Resume
- Knowledge of A3 problem solving experience helpful
- Objectively prioritise the activities based on the output of scoping
- Experience with consulting, business, government, or the military
- Manage changing priorities in a fast-paced, dynamic environment
- Test SAP program changes in the Sales & Distribution module in testing environments in order to trouble shoot programs and issues prior to implementation
List of Typical Skills For a Process Improvement Resume
1
Skills For Process Improvement Specialist Resume
- Outstanding interpersonal and communication skills, including strong writing capability
- Possession of excellent customer service and interpersonal skills, including collaborating with all levels using exceptional teamwork
- Excellent interpersonal skills, using active listening, verbal and non-verbal methods
- Solid written and verbal communication skills. Expertise in developing LSS training curriculum
- Excellent analytical, troubleshooting and decision-making skills
- Strong interpersonal and relationship-building skills – track record of communicating across various levels of an organization
2
Skills For Process Improvement Lead Resume
- Collaborative working style with strong influencing skills
- Excellent computer skills to communicate and input and analyze data,including use of spreadsheets and work processing
- Strong written communication skills (reporting and/or SOP writing)
- Strong facilitation skills, including facilitation of meetings greater than 2 hours in front of 10-30 people
- Excellent Communication and stakeholder management skills, capable of engaging with staff at all levels to ensure support and buy-in for improvement projects
- Demonstrates thought leadership and strategic thinking skills
- Strong leadership, organizational, and decision-making skills
- Strong computers skills including Microsoft Office and AutoCAD
3
Skills For Process Improvement Leader Resume
- Effective time management, communication and business writing skills
- Excellent facilitation skills, with the ability to facilitate Kaizen workshops, and the ability to drive and motivate teams including Senior Stakeholders
- Solid influencing skills (e.g. be able to share & influence use of data)
- Strong communication skills with the ability to communicate at multiple levels, including senior management levels
- Demonstrated analytical, creative and problem solving skills
- Strong understanding & proven ability to drill down to root cause, evaluate effective controls, and drive process improvement
- Proven critical & strategic thinking skills
- Strong influencing skills with the ability to communicate with stakeholders and senior management
4
Skills For Manager, Process Improvement Resume
- Excellent team building and collaboration skills required
- Project management skills, including the ability to manage multiple tasks, projects and priorities
- Strong working skills and knowledge of risk, quality improvement processes and programs
- Demonstrated ability to effectively lead project and stakeholders with varying desired outcomes, to achieve established project deliverables
- Strong project leadership, staff management, and/or project planning skills
- Excellent organizational; relationship building skills
5
Skills For Senior Manager, Process Improvement Resume
- Excellent facilitation skills, with the ability to facilitate workshops, and the ability to drive and motivate teams including Senior Stakeholders
- Strong oral and written communication skills required to present and articulate the team’s goals and objectives
- Strong presentation and oral/written communication skills
- Demonstrates leadership and team management skills
- Energetic self-starter with strong leadership skills
- Strong writing skills and ability to write in a clear and concise manner
6
Skills For Director, Process Improvement Resume
- Being able to influence without authority; interfacing professionally and effectively with all levels of personnel
- Advanced data analytics and problem solving skills, with expertise in facilitating and overseeing cross-functional initiatives
- Advanced skills in coaching, mentoring, and training Belts, Champions, and other key stakeholders
- Demonstrated experience in streamlining workflows and work groups, including restructuring of organizations, roles or business processes
- Superior communication, team-building, problem solving, negotiating and facilitation skills
- Operate comfortably within a challenging and fast-paced environment; can shift focus to meet changing priorities
7
Skills For Manager Process Improvement Resume
- Demonstrated experience taking the initiative and driving innovation
- Proven track record and experience in leading Process Improvement initiatives using Lean Six Sigma methodology
- Identiy and propose training platforms for skills gaps developmental plan
- Assist in the design of skills improvement training and help develop and
- Apparent analytical and problem solving skills
- Proven work experience in process engineering
8
Skills For Senior Process Improvement Specialist Resume
- Strong experience in process improvement data mining and analysis is required
- Exceptional computer (Microsoft office) skills Advanced knowledge of Excel (Pivot tables, merging and V-lookup functions), Access and PowerPoint
- Demonstrated leadership experience and executive-level thinking
- Proven experience as a project manager including success in implementation
- Proven project implementations including demonstrated process improvement, KPI and financial results
- Black Belt certified with demonstrated experience leading process improvement initiatives or teams
9
Skills For Director Process Improvement Resume
- Prior experience having worked for a Major Appliance manufacturer or Consumer Electronics manufacturer
- Prior experience in working with legal to draft vendor agreements
- Prior experience on working with statistical tools like Minitab
- General PC skills required including at least intermediate level Microsoft office
- Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and
- Effectively balance targeting quick hit improvements and longer term strategic projects to build maximum continuous improvement momentum
10
Skills For Director of Process Improvement Resume
- Written and verbal communication, presentation, and listening skills
- Effectively communicate with all levels to maintain relationships and cooperation in pursuing the Business goals
- Effectively lead & facilitate multi-functional pillar teams
- Works to continuously improve interpersonal skills and has the ability to build cooperative relationships with employees at all levels
- Desire to learn new skills, tools and techniques
- Demonstrated ability and experience to identify organizational strengths/opportunities across the enterprise to improve company’s performance
- Expert time management skills in order to manage the wave timeframes and requirements
- Effectively tracks changes when updating process or policy documentation. Keeps organized and detailed records of any policy updates or changes
List of Typical Responsibilities For a Process Improvement Resume
1
Responsibilities For Process Improvement Specialist Resume
- Effective written, oral, and persuasive communication skills
- Strong computer skills (Microsoft Word, Excel, Project, Access, Visio etc.)
- Intermediate skills in SharePoint and information databases
- Proven experience in project management, measurement/management systems, performance improvement methodologies
- Experience in capturing, analyzing and documenting functional & non-functional requirements
2
Responsibilities For Process Improvement Lead Resume
- Assist with the implementation and training of functional areas regarding process engineering maintenance plans and staff trainings to improve effectiveness
- Experience implementing an order management and warehouse management solution and driving resulting logistical changes within operational area
- Experience designing and installing equipment in a factory setting
- Hands on experience using process mapping software
- Experience of working and communicating with multiple stakeholders at all levels through to senior managemen
- A broad experience of leading process improvements within a Technology and/or Pharmaceutical domain using Lean and DMAIC methodologies
- Experience gathering requirements, and analysis including Use Case analysis
- Experience preferably in a financial services consulting environment
- Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans
3
Responsibilities For Process Improvement Leader Resume
- Extensive knowledge and experience of working in a customer care operation
- Review KPI’s and metrics to assess the effectiveness of implemented changes and projected benefit of proposed changes
- Organize, motivate and collaborate with business stakeholders to determine the best way to re-engineer and consolidate AOL’s processes and systems
- Identify and prioritize gaps in performance and efficiently work with operational and LSS leadership to deploy resources to quickly close them
- Ensure all improvement initiatives, successes, and failures as appropriate are communicated within the business to maximize effectiveness
- Deliver improved P&L financial, Defect, and Customer Experience performance
- Facilitate project prioritization for various organizations and areas
- Extensive experience with project leadership
- Significant experience with Lean, Six Sigma or similar process improvement discipline desired
4
Responsibilities For Manager, Process Improvement Resume
- Professional experience in data analytics and reporting (preferably in financial services industry)
- Support the development, prioritization and execution of performance improvement projects utilizing LEAN/Six Sigma methodologies for all process improvements
- Experienced working in a factory with automation and systems
- Overall professional experience
- Demonstrated ability to work in an ambiguous environment and to help simplify and create structure where none exists
- Knows, understands, incorporates and demonstrates the EMHS Mission, Vision and Values in leadership behaviors, practices and decisions
- Knows, understands incorporates and demonstrates the EMHS Mission, Vision and Values in leadership behaviors, practices and decisions
- Ensures an effective and complete transfer to the operational business owner on project completion
- Testing and improving features related to our local route planning and delivery tracking mobile app
5
Responsibilities For Senior Manager, Process Improvement Resume
- Creating and writing Standard Operating Procedures on new processes
- Revising the process for picking up returns of bulky items from customers
- Understanding requirements and assisting in the determination of what is relevant to Raytheon BBN’s business
- Developing and giving presentations to campus groups as necessary
- Working with employees throughout and across the organization depending on the needs of the projects
- Aligning E2E process improvement portfolio with functional leader business plans and negotiating resource support requirements
- Coordinating process improvement activities involving intradepartmental and interdepartmental stakeholders
- Implementing tools to better predict delivery costs & timeframes for customers
6
Responsibilities For Director, Process Improvement Resume
- Bringing diverse teams together
- Ensuring that required artifacts are maintained in preparation for internal and government mandated audits
- Supporting departments as they prepare for, conduct and learn from audits
- Understanding of KPI’s, Operational Excellence, and Toyota Production System (KATA)
- Benchmarking & Market Analysis Tool Kit. Develops, manages & implements benchmarking and market analysis tool kit to ensure practical use
- Working with all project stakeholders at various levels (up to Senior Manager) to ensure governance procedures are followed in all instances
- Performing quality improvement studies
7
Responsibilities For Manager Process Improvement Resume
- Performing follow-up quality studies
- Documenting compliance with professional standards
- Recommending corrective action plans
- Developing process improvement strategies
- Developing process improvement recommendations and tools
- Assist in leading, coaching, mentoring PE’s in projects, succession planning, SPS, Budgeting and their own personal training plan
- Serve as an active member on ICF’s Federal Agile Working Group (FAWG); providing training to the organization on ICF’s Agile Scrum Framework
8
Responsibilities For Senior Process Improvement Specialist Resume
- Competencies: leading change, drive for results, problem solving, influencing others, initiative, communication
- Responsible for developing and maintaining all process documentation (including process maps) across COO
- Addresses operational data tracking and reporting needs in an effort to assist units with managing process performance
- Promote LSS, by example, when interacting with all business resources and when leading LSS projects
- Support new product launches & initiatives by leading process design sessions and gaining cross-functional alignment on the future state
9
Responsibilities For Director Process Improvement Resume
- Resolve conflict and drive decision-making through creativity, negotiation, leveraging data and industry best practices
- Develop & Lead & Grow cross functional team across Industrial Engineering, Operations Intelligence, and Training competencies as we scale
- Lead project teams for major initiatives, including our multi-facility expansion planning
- Passion for driving results and ability to excel in a continuously changing environment
- Provide coaching, counseling or discipline as needed
- Responsible for ensuring standardization of processes and procedures across Brands teams through the development of standardized methodology and mapping tools
- Reviews Engineering Changes for accuracy and formatting
10
Responsibilities For Director of Process Improvement Resume
- Documents processes and procedures for future training by the affected areas as well as collaboration in the crafting of new system policies
- High aptitude for problem solving and analytical thinking
- Provides support to FSS partners in applying continuous improvement practices to ‘steady state’ processes
- Provide regular direction, coaching, training and mentoring to a team of business process improvement representatives from each of NORESCO’s functional departments
- Review and adhere to Dortec’s health and safety, environmental, and quality standards, operating procedures, and policies
- Periodically evaluating the organization’s compliance with the CMMI model standards in appraisals
- Work with external partners for best in class methods and benchmarking
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