Planning / Forecasting Resume Sample
Leann Vandervort
17684 Hudson Stream,
Chicago,
IL
+1 (555) 552 1484
Work Experience
Planning & Forecasting Manager
05/2018
-
PRESENT
San Francisco, CA
- Utilise market reports, competitor financial analysis, and competitor strategy & profit pools data to understand the historical and current pricing strategy of ITG’s rivals
- In conjunction with Corporate and Legal Affairs and Cluster Finance, conduct analysis of ITG’s excise tax position. Identify ways in which the tax position can be optimised in specific markets
- A solid understanding of financial and management reporting principles; ability to sustain a broad-based knowledge of the Bank’s and Canadian Banking’s strategy, operations and procedures
- Partner with the Operations and Sales teams on a weekly basis to develop demand forecasts used to drive revenue projections and production
- Review weekly POS and inventory levels at top retail accounts and distributors; validate and adjust both sell-thru and sell-in forecasts
- Lead weekly CPFR (Collaborative Planning, Forecasting and Replenishment) meetings with top retail customers
- Collaborate with Sales to understand all upcoming promo activity and deals
Planning & Forecasting Analyst
10/2011
-
11/2017
Detroit, MI
- (AVP, Manager) People Leadership: Motivate Others, Develop Others, Promote Teamwork, Show Adaptability
- WFM is Mandatory
- Develops sales reports and analyses for monthly leadership Operating Reviews
- Analyzes, provides insight and communicates pertinent weekly and monthly traffic, sales and variance to plan information for headquarters management review
- Manages the preparation of weekly and monthly sales and traffic reporting to field management
- Undertakes a variety of special sales analyses as requested by Senior Management and provides the data and derived conclusions to management
- Keeps abreast of traffic and sales trends and informs Senior Management of changes, fluctuations and suspected causes
- Uses computer programming skills and application tools such as Excel, PowerPoint, JCL, MS Access, DSS Agent and Data Direct to improve forecasting and sales reporting accuracy and to complete special projects
Sales Planning & Forecasting Intern
05/2005
-
08/2011
Detroit, MI
- Publish comprehensive weekly and monthly reporting analyzing forecast performance; identify Actual to Forecast to Target gaps, trends and variances to forecast, highlight opportunities for better alignment as well as provide solutions to correct any forecast issues/bias to drive forecast accuracy
- Responsible for Forecast Accuracy & Forecast Bias improvement at the monthly & quarterly level
- Provide assumptions and challenge outside assumptions with concrete data and analysis
- Maintain specific databases and dashboards for quick adhoc reporting and high level overview of key Business Metrics
- Manage Weekly & Monthly Staffing plans for both inbound and Outbound Demand
- Previous Experience managing WFM systems like Aspect EWFM, Genesys, Nice, Blue pumpkin, Five, Sale Force
- Thought Leadership: Make Sound Decisions, Act Strategically, Use Financial Data, Think Creatively
- Results Leadership: Build Customer Relationships, Manage Execution, Show Drive and Initiative, Manage Plans and Change, Build Support
Education
Strayer University - Huntsville Campus
2000 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Excellent communication skills. Fluent English required
- Strong communication skills (English/Spanish)
- Self-starter, detail oriented, with excellent management and communication skills
- Excellent IT systems knowledge and skills
- Understand, assess, and problem solve by leveraging technical and analytical skills
- Exceptional interpersonal, influencing and relationship management skills at all levels
- Budget and Forecasting skills
How to write Planning / Forecasting Resume
Planning / Forecasting role is responsible for microsoft, procurement, retail, finance, credit, training, telecommunications, trading, reporting, manufacturing.
To write great resume for planning / forecasting job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Planning / Forecasting Resume
The section contact information is important in your planning / forecasting resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Planning / Forecasting Resume
The section work experience is an essential part of your planning / forecasting resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous planning / forecasting responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular planning / forecasting position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Planning / Forecasting resume experience can include:
- Strong analytical problem solving with demonstrable conceptual thinking
- Experience managing reporting and analysis teams
- On an ongoing basis, conduct skill level assessment to identify gaps and develop plans to close those gaps through training
- Perform second-level operational analysis to determine opportunities to optimize effectiveness and efficiency
- Demonstrated ability to drive results and lead change
- Reviewing financial targets and plans with the Planning & Forecasting CoE Director and key stakeholders across the organization
Education on a Planning / Forecasting Resume
Make sure to make education a priority on your planning / forecasting resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your planning / forecasting experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Planning / Forecasting Resume
When listing skills on your planning / forecasting resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical planning / forecasting skills:
- Demonstrated proficiency to coordinate and communicate effectively with senior leadership teams
- Effectively solve problems and prioritize your workload
- Significant management experience in a global organization and hands-on project, run and change the bank experience within a banking environment
- Experience in a financial environment, with proven analytical and
- Demonstrated functional work experience in the related area/s
- IT systems skills i.e. MS Office (excel, powerpoint), SAP, HFM, TM1 and other ERP systems
List of Typical Experience For a Planning / Forecasting Resume
1
Experience For Planning & Forecasting Manager Resume
- Preparation of financial highlights, dashboards and any other ad hoc reports required for the consolidated US commercial operations and North America region
- Forecasting – Build and own robust Broadband churn forecasts, with detail down to the driver level (both quarterly and annual)
- Tell the story of our customers’ journey to leaving us, highlighting future opportunities
- Optimisation – Optimise the plans (e.g. call routing, offer toolkits, RTM performance) to ensure the best possible in-quarter trading result
- Engagement – Drive engagement plans for existing customer base, including test and learn with weekly email comms, and evaluate results
- Communicates sales status of all programs as appropriate including daily, weekly and monthly projections
2
Experience For Planning & Forecasting Analyst Resume
- Development of new data sources and modeling to ensure data integrity and accuracy
- Work with Senior Operations Management to understand and present data and analysis findings, allowing them to make suggested improvements based on recommendations
- SKU/Assortment Planning by channel
- Diagnosis – Work with the in-quarter Trading teams to diagnose performance issues as they arise, and embed learnings into future quarterly plans
- Utilize tools, such as Visio, Excel, Access, SQL, Power BI, PowerPoint, and CMS reports to gather data and present solutions in an organized, professional way
- Coordinate with other departments to maintain data governance across call center data models
3
Experience For Sales Planning & Forecasting Manager Resume
- Clearly communicate analytical results to senior operations management via different data visualization methods
- Perform ad hoc analysis for operations to help them improve operational KPIs
- Ensure workload forecasts incorporate all relevant channels or work types, egg. Inbound, outbound, back office, IA’s, email etc., and modify/maintain models and approaches accordingly
- Demonstrate a thorough understanding of contact centre and back office workforce planning methodology and systems, specifically Aspect, CACI, NICE and other forecasting software pertinent to delivering customer insight and improved forecast accuracy
- Ensure best practices are shared with peers and operate with a consistent approach to ensure all SBU’s benefit from collective experience, guiding and advising the colleagues on best practice and sharing useful learnings
- Experience of high volumes of data
- Nice to have experience in the Telecommunications domain preferably within a Credit Risk role
4
Experience For Manager, Expense Planning & Forecasting Resume
- Reviews consolidated budget information developed by Budget staff
- Present and explain complex staffing requirements to senior leadership and gain support
- Participates in the selection, implementation, configuration, testing, support, customization and optimization our clients’ financial reporting, forecasting and planning systems
- Development and ownership of the forecast models monitoring KPI’s such as average bad debt and churn
- Experienced, flexible and driven Senior Consultant ideally with a background in bad debt planning, forecasting and accounting activities (including month end close & auditor)
5
Experience For Product Control Planning & Forecasting Analyst Resume
- Presentation deck to include visuals as well as text
- Works with management and key stakeholders across Flowers Foods to develop resource and budget forecasts and plans
- Support the development of the overall budget plan for the different stakeholder groups (Plants, Bus, etc.)
- Develops overall forecast and plan for management / leadership review
- Works with Flowers Foods leaders to understand forecast drivers and resource requirements
- Reviews forecast, budget and plan details with Company Lead
- Support ad hoc requests / projects, continuous improvement activities, team member training, work scheduling, performance review, employee grievances resolution, etc
6
Experience For Senior Planning & Forecasting Analyst Resume
- Strategy – Set strategic direction for retention of Broadband & Talk products
- Stakeholders - Build and maintain relationships with key stakeholders in the Broadband & Talk Trading / RTM teams and other product areas across the organisation
- Responsible for the preparation of monthly consolidated P&L, Sales and OPEX and reports. Analyzing, highlighting and investigating variances of actual results compared to last year, budget and latest forecast
- Preparation of monthly management reports for GM & CFO review and identifying reasons behind the key variances
- Management and maintenance of accounts and cost centers into the TM1, HFM and other group reporting tools related to the budget or forecast ensuring that master data in the relevant systems are reflecting the latest organization structure and interfacing with local shared service center, regional and/or global stakeholders to ensure alignment
- Responsible for the upload and consolidation of the budget and/or forecast in the related corporate tools during each budget or forecast cycle ensuring timely and accurate submissions to group or regional deadlines
7
Experience For AVP Planning & Forecasting Resume
- Consolidation of monthly and quarterly sales and OPEX landings coordinating with Finance Business Partners in the region ensuring timely submission and adequate explanations for all key variances
- Lead and develop a team of analysts responsible for the end to end planning process across front and back office operational areas of Merchant Services
- To lead and actively participate in any projects as and when assigned
- Key interface with Local Accounting group, Senior Management, Other support functions (i.e. Business Support, Supply Chain, HR, Procurement teams), Regional and Global stakeholders
- Develop and implement workforce management forecasts for short term and long term planning purposes. Determine appropriate staffing levels to meet forecast and scheduling needs, budgetary requirements, and retention and performance goals; adjust strategy as necessary
- Provide management with appropriate standards for schedule adherence goals and other key performance indicators partnering with the Gas Data Performance team on reporting requirements and dashboards
- Partner with other teams including training, sales, and special projects to minimize scheduling impact
- Create, edit, and maintain reports
8
Experience For Base Planning & Forecasting Analyst Resume
- Proficient in personal computer applications to include Outlook, S2K, and Excel along with expertise in applications such as forecasting tools and workforce management systems
- Provide accurate and efficient workload forecasts across all contact centre SBU’s, ensuring full understanding of demand and drivers is incorporated into outputs, including change impacts, seasonality, customer propensity
- Ensure workload forecasts incorporate all relevant channels or work types, eg. Inbound, outbound, IA’s, email etc., and modify/maintain models and approaches accordingly
- Demonstrate a thorough understanding of contact centre workforce planning methodology and systems, specifically TotalView/Aspect and bespoke forecasting software pertinent to delivering customer insight and improved forecast accuracy
- Demonstrate excellent interpersonal, communication and presentation skills, developing and evolving strong working relationships with peers and stakeholders across your business units and the BBS business as a whole
- Gain stakeholder and finance sign off and buy in to resource plans and budget outputs ensuring all assumptions are agreed and supported by historic data and customer insight. All outputs are tracked and reviewed on a regular basis
- Develop and manage regular planning reviews with stakeholders to ensure efficiency targets are met, internal recruitment is optimised, and outsource resource levels are set and deployed in the most cost effective fashion
9
Experience For Senior Consultant Planning & Forecasting Resume
- Forecasting – Build and own robust, Broadband churn forecasts, with detail down to the driver level (both quarterly and annual)
- Optimisation – Optimise the plans, highlight any areas which show as a risks vs. budget and come up with ideas on how to drive down churn by working with finance to create solid business cases
- Challenges current systems and processes and develops new planning and analytical tools and methodologies to increase sales forecasting and reporting accuracy
- Provides sales analyses and makes recommendations for DTC Stores’ management decision making
- Maintains accuracy of Store Level forecasts in the Detail Forecast System between DTC planning cycles for Inventory Management’s use
- Interfaces effectively with personnel from all departments. Communicates effectively both within the outlet group and with other departments to ensure that the forecast process operates efficiently. Collaborates to resolve any issues or problems relevant to the Topline forecast system and process
10
Experience For Contact Centre Planning & Forecasting Analyst Resume
- Serves as Administrator for Topline forecasting system
- Maintains Regional Manager and Store Manager Incentive Program and reports status to Human Resources, Operations personnel and Accounting based on monthly, quarterly and annual sales results
- Provides analyses for other departments upon request. (Example: Real Estate lease negotiations)
- Manage the reporting and long-term forecast consolidation processes for attendance/ admissions revenue, rooms/rooms revenue, Food & Beverage (F&B) revenue, Merchandise revenue, and other revenue across Walt Disney World (WDW)
- Partner with key players across the segment and proactively evaluate business performance metrics to ensure all communications include relevant insights regarding the business
- Demonstrated exceptional attention to detail and communication skills
List of Typical Skills For a Planning / Forecasting Resume
1
Skills For Planning & Forecasting Manager Resume
- Demonstrated exceptional presentation/deck writing skills, with the ability to craft a story using quantitative measures and visuals
- Understanding and experience of an Operational environment within the Financial Services sector
- Outstanding time management, organisational and prioritisation abilities
- Significant previous experience in a contact centre resource planning related role or managing teams performing analytical roles
- Establish KPI’s and reporting/forecasting tools and methods to ensure progress is monitored, whilst facilitating an excellent customer journey
2
Skills For Planning & Forecasting Analyst Resume
- Experience operating in a highly-pressurised environment which demands flexibility and multi-tasking
- Excellent knowledge of planning methodologies and processes, including WFM systems, specifically TotalView and/or Aspect
- Consolidate quarter-end results in Planning and Forecasting tool
- Planning & Forecasting experience
- Knowledge and experience of Planning for a multi-channel environment
- Experience in a similar resource or planning role
- Extensive experience of S&OP process, including ability to identify continuous efficiency improvements
- Good visual acuity and hearing
- Validate reasonableness and consistency of planning assumptions, metrics and methodologies across LOBs
3
Skills For Sales Planning & Forecasting Manager Resume
- A strong understanding of Barclays Fraud environment especially with regard the relationships between customer impairment and operational processes
- Proven ability to manage relationships with internal and external stakeholders
- Utility industry, dispatch, customer service or customer contact center experience
- +2 years of supply chain work experience
- Excellent Excel and Microsoft Office tools
- Possess supervisory experience
4
Skills For Manager, Expense Planning & Forecasting Resume
- Employment experience in analytical capacity
- Understanding of Walt Disney Parks & Resorts (WDP&R) forecasting/reporting processes
- Responsible for overall inventory levels for assigned product group and maintaining updating the system integrity (demand and supply data)
- Maintain system integrity (demand & supply data) as well as updating appropriate "age" inventory according to seasonal calendar
- Responsible for the ongoing training and development of staff
- Provide support in the recruiting of junior staff and succession planning
5
Skills For Product Control Planning & Forecasting Analyst Resume
- Responsible for the ongoing training, development and performance reviews of staff
- Be adept at conflict resolution, knowledge transfer, problem solving, decision making, and time management
- Manage a team of reporting analysts to support and enhance the servicing business units
- Industrial Engineering or related fields
- Analyze "actual" versus "requested" supply plan, troubleshooting when they are not aligned
- Lead or participate in project teams as required for new initiatives, process improvements to support strategic decision making
- Provide ongoing performance feedback and ensure timely completion of annual review process
- Comfortable working with multiple team managers across multiple business functions
- Knowledge of general accounting processes
6
Skills For Senior Planning & Forecasting Analyst Resume
- Be self-motivated with a forward thinking vision
- Provides quarterly and annual financial data to Finance for external reporting
- Prepares quarterly comp sales reports required by Finance for external sales and comp reporting
- Work both independently as part of cross-functional team, establish
- Coordinate and communicate between cross-functional departments worldwide
- High customer focus with an ability to drive for results
7
Skills For AVP Planning & Forecasting Resume
- Develop capacity constrained supply requirements for vendors that support other areas
- Work closely with Customer Service, Distribution, Sourcing and Logistics on basis to ensure on time shipments to customers. Troubleshooting supply actual vs requested as needed
- Analyze current and historical trends to make forecast recommendations to a cross functional team of Finance, Sales, and Merchandising to support the financial goals along with securing appropriate production capacity
- Proficient PC skills (databases & SAP)
- An excellent strategic thinker with an inquisitive mind that is comfortable both in the detail and at a high level
- Strong knowledge of competitive landscape and potential threats and opportunities
- Previous management experience. Ability to lead, coach and develop staff to improve performance and achieve goals
- Prepare financial shipping and inventory projection reports
8
Skills For Base Planning & Forecasting Analyst Resume
- Highly analytical, commercially-minded and proactive individual with good presentation skills and the ability to step back to see the bigger picture and simplify the complex
- Comfortable working with large MS Excel models and analyses; able to roll detail up to compelling presentations and stories
- Communicate in a way that inspires the wider team and influences at HOD and Director level
- Knowledge of telephony systems (Avaya) and Barclays customer systems (e.g. Centrac, BOC, TSYS)
- Drive overall development of supply requirements for the factories which support customer service, inventory and cost objectives
- Ensure on-time customer deliveries by working across a multi-functional team to prioritize incoming deliveries and manage outgoing customer orders based on requested start ship date
9
Skills For Senior Consultant Planning & Forecasting Resume
- Work closely with appropriate sourcing office to ensures vendor delivery compliance including a root cause analysis on all late shipments
- Communicate KPI analysis and improvement plans as part of the monthly S&OP process
- Evaluate and development of staff
- Read and interpret information from a computer
- Lead and co-ordinate the annual planning cycle and quarterly forecast submissions for WM. This includes processes related to cross charges, initiatives tracking, functional transfer
- Structure the development of plans/ forecasts and the analysis and review of results to promote critical examination of business group opportunities for efficiencies, cost effectiveness, and profit improvement
10
Skills For Contact Centre Planning & Forecasting Analyst Resume
- Review individual LOB plans, growth metrics, assumptions to ensure integrity and reasonableness of LOB plans/forecasts
- Ensure business plans and forecast submissions correctly incorporate all organizational and project changes and reflect changes in the internal and external business environments
- Consolidate the collection of data and business drivers used in the annual development plan, quarterly forecasts and outlook to provide forward-looking analysis and highlight successes and/or issues and recommend solutions, where appropriate
- Prepare/review the forecast data in the Performance Monitor and prepare speaking notes
- Lead the quarter end process related to press release and board slides and speaking notes
List of Typical Responsibilities For a Planning / Forecasting Resume
1
Responsibilities For Planning & Forecasting Manager Resume
- Demonstrated experience with SharePoint or related platforms
- Lead consolidation process improvements to add efficiencies and ensure accuracy
- Demonstrated computer proficiency in Excel, Word, and PowerPoint
- Demonstrated ability to work in a team environment and partner with multiple individuals simultaneously and with a positive demeanor
- Lead Forecasting’s knowledge repository initiative
- Demonstrated ability to meet deadlines, handle multiple priorities, and perform job responsibilities in a fast-paced environment accurately and with minimal supervision
- Demonstrated exceptional sense of responsibility, ownership, and pride in delivering quality results and understanding the business impact
- Strong leadership skills and works closely with business partners, external vendors, and other IS groups to deliver technology solutions that meet business needs
2
Responsibilities For Planning & Forecasting Analyst Resume
- Possess exceptional analytical, organizational, and interpersonal skills
- Experience in labor planning required (e.g., retail, manufacturing, healthcare, etc.)
- Experience in building executive presentations in PowerPoint
- Lead multiple projects and adapt to a global, dynamic environment
- Knowledge of WDP&R data platforms
- Familiarity with SAS, SPSS, R, SQL or other statistical/data query languages
- Ensure workload forecasts incorporate all relevant channels or work types, eg. Inbound, outbound, back office, IA’s, email etc., and modify/maintain models and approaches accordingly
- Ensure the team share best practices and operate with a consistent approach to ensure all SBU’s benefit from collective experience, guiding and advising the colleagues on best practice and sharing useful learnings
3
Responsibilities For Sales Planning & Forecasting Manager Resume
- Experience and understanding of the E2E process of operational and financial planning and forecasting, in particular understanding how to optimise this both within Technology and Operations and with our Finance partners
- Understanding of financial processes in IT such as CAPEX and software capitalization
- Develops proactive methods for evaluating PL performance and reports on the drivers of deviations from plan
- On an ad hoc basis, perform analysis and provide special information summary reports to support strategic objectives and decision making
- Ensures the accuracy and integrity of FP&A reports and analyses
- Provides detailed analyses that explain drivers of financial performance at the FP&A level
- Provides information, analyses and recommendations to the P&G process and SBU teams
- Advanced proficiency with SQL, data visualization, excel, power BI, and PowerPoint is required
- Develop relationships with WM clients to help determine key issues, projects and intiatives, and understand relation of initiatives to LOB plan including planning, forecasting and analysis of monthly, quarterly and annual results by obtaining an understanding of key drivers of performance relative to internal and external targets/expectations
4
Responsibilities For Manager, Expense Planning & Forecasting Resume
- Provide consulting and support to customers by continually offering value added ideas, advice and solutions
- Prepare communication documents as required
- Build strong relationships with LOBs and other areas in BMO and provide advice to the CFO, WM to ensure needs, goals and strategies are understood and aligned to corporate financial strategies, plans and programs
- Preparation of both formal and informal reports and analysis for senior executives, and others as required, to support strategic objectives
- As subject matter expert on all matters related to Financial planning & Forecasting in CM Finance, lead and co-ordinate the annual planning cycle and quarterly forecast submissions for CM
- Structure the development of plans / forecasts and the analysis and review of results to promote critical examination of business group opportunities for efficiencies, cost effectiveness, and profit improvement
5
Responsibilities For Product Control Planning & Forecasting Analyst Resume
- Understand relation of initiatives to LOB plan including planning, forecasting and analysis of monthly, quarterly and annual results by obtaining an understanding of key drivers of performance relative to internal and external targets/expectations
- Timely and accurate consolidation of all budgets relating to business units and support groups
- A strong understanding of Barclays Collections environment especially with regard the relationships between customer impairment and operational processes
- Provide consulting and support to plan/forecast stakeholders by continually offering value added ideas, advice and solutions
- Participate in quarterly reporting and analysis processes
6
Responsibilities For Senior Planning & Forecasting Analyst Resume
- Preparation of both formal and informal reports and analysis for senior executives, and others as required, to support strategic objectives and decision making
- Assist Manager/Senior Manager with completing summary deck of divisional profit plan, for presentation to senior management team
- Provide coaching and development to your team through regular 1-2-1’s and individual personal development plans
- Provide support to LOB and Corp for all cross-charge variance issues/concerns
- Build strong relationships with LOBs and other areas in BMO and provide advice to the CFO, CM to ensure needs, goals and strategies are understood and aligned to corporate financial strategies, plans and programs
- Communication of quarterly results to Manager
- Compilation of Annual Profit Plan
7
Responsibilities For AVP Planning & Forecasting Resume
- Ownership of timely collection of financial and non-financial data from business lines
- Ensure accuracy and completeness of quarter end results in tool
- Complete variance analysis to understand significant quarterly transactions
- Supports the development of Finance reports as requested, endeavor to improve financial information
- Supports the Director, Sr. Manager and Managers in the information gathering process and analysis for strategic and tactical projects requested by Senior management
- Provides resolution to Finance Division request for information on financial and management reports, revenue and expense analysis and any other finance-related inquires. Also, assist in various ad-hoc reporting for Senior Management
8
Responsibilities For Base Planning & Forecasting Analyst Resume
- Experience running queries
- Finance and IT background
- CPA or Member of recognized professional body is an advantage
- Knowledge of the key drivers behind, the inter-dependencies between and the complexity of scheduling & intraday management in a multi-skill, multi-contact channel environment
- Knowledge and experience of Inbound and Outbound Contact technologies, such as Avaya, Genesys and Aspect
- Lead and develop a team of analysts responsible for the strategic aspects of the planning process across all telephony and Back Office demand for Bank Operations Fraud Operations
- Provide accurate and efficient workload forecasts across all Fraud work-streams, ensuring full understanding of demand and drivers is incorporated into outputs
- Provides accurate and timely reports and analyses with detailed level of financial insights to PL leadership
- Collaborates with PL business partners in the development and delivery of key financial reports and analyses
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