Payments Product Manager Resume Sample
Autumn Rath
1129 Kuhic Rue,
Boston,
MA
+1 (555) 790 4591
Work Experience
Payments Product Manager
09/2015
-
PRESENT
Philadelphia, PA
- Engaging with multiple business stakeholders to ensure all product needs are captured
- Developing the short and long-term platform roadmap to include payments, fraud and billing initiatives
- Prioritizing, designing and implementing platforms’ enhancements and fixes
- Working closely with P&B PO's to effectively translate business requirements into product specifications
- Independently driving to agreement on product requirements and directions
- Delivering value to core customers and helping the organization achieve its strategic and financial goals
- Acting as the product champion, evangelizing the product vision effectively to senior-level stakeholders
- Researching competition and 3rd party vendors to understand payments, fraud & billings market dynamics
- Managing highly complex cross-functional initiatives related to payments, fraud & billings
Digital Payments Product Manager
01/2012
-
07/2015
Boston, MA
- Development of on-going executive management communications
- Development and documentation of all procedures, documentation, governance programs
- Create a proposition roadmap from MVP to market leading through a customer centric design focused approach and innovation
- Engage closely with cross-functional stakeholders to define a roadmap for the credit card & merchant services businesses that meets business and consumer needs, while meeting critical deadlines and budget constraints
- Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions
- Set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy
- Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market
Clearing & FI Payments Product Manager
01/2005
-
10/2011
Detroit, MI
- Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics
- Define learning agenda and key performance indicators (KPIs) to measure success/failure
- Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
- Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
- Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
- Translate users’ pains and needs into prioritized product requirements, write product specifications and build wireframes
- Understand Fiverr’s strategic position in the entrepreneurship world and know how to implement it within the roadmap and leverage it to help make a good experience for our users
- Experience as a Product Manager working with online payment technologies, and in-depth knowledge of the online payment world
Education
California State University, Los Angeles
1999 - 2004
Bachelor's Degree in Technical Discipline
Professional Skills
- Excellent written and oral communication, interpersonal and presentation skills and the proven ability to influence and communicate effectively
- Effectively collaborate with cross-functional team members; relationship building skills conducive to partnership
- Proven experience in and passion for building and shipping great products
- Deep planning skills with the ability to organize thematic work areas in deep detail with long term vision and iterative execution
- Experience in building internal validation tools and procedures to improve acceptance rates
- Align closely with Client Service & Onboarding to build and maintain a strong client experience
- Effective stakeholder management skills, with the ability to build trust and rapport, and leverage relationships for the benefit of clients and the business
How to write Payments Product Manager Resume
Payments Product Manager role is responsible for software, database, leadership, shipping, retail, finance, credit, securities, training, integration.
To write great resume for payments product manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Payments Product Manager Resume
The section contact information is important in your payments product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Payments Product Manager Resume
The section work experience is an essential part of your payments product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payments product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payments product manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Payments Product Manager resume experience can include:
- Effective vendor/contract management and negotiation skills
- Prior experience in the banking or financial services is required
- Enhanced MS Excel, Word and Power Point and database skills (e.g. able to manipulate and analyse large volumes of data)
- Maintaining strong AIBMS and AIB Corporate relationship for Referral Generation
- Experience in building internal transactions routing system (routing of credit cards transactions)
- Industry or hobbyist experience with emerging and leading technologies across disciplines (IoT, Machine Learning, Voice interfaces, etc)
Education on a Payments Product Manager Resume
Make sure to make education a priority on your payments product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payments product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Payments Product Manager Resume
When listing skills on your payments product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical payments product manager skills:
- Well-developed presentation skills, including the ability to effectively deliver information internally and externally at all levels
- Good analytical and segmentation skills, capable of providing insight to customer trends and market needs
- Product management experience, with strong business & technical acumen in an agile software development environment
- Product management, design, and development skills
- Development of leadership skills
- Engineering, design, MBA and/or start-up founder experience
List of Typical Experience For a Payments Product Manager Resume
1
Experience For Digital Payments Product Manager Resume
- Continuously manages priorities in line with market demand and product roadmap(s); and
- Drive data analysis, validation and compose relevant sections of the Plan in line with the strategy with an end to end perspective
- Marketing and product management or relevant experience as well as record of individual technical achievement
- Implement solid risk management, compliance and change control processes to protect Citi and our clients
- Drive and consolidate input into payments & billings product strategy
- Continuously manages priorities in line with market demand and product roadmap; and
- Working knowledge of emerging Fin-Tech solutions and technologies
- Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, costing, special and customized orders
2
Experience For VP, Payments Product Manager Resume
- Conduct research and analysis drawing insights and developing strategies and executing initiatives to fulfill the requirements
- Knowledge of payment processing including credit card transaction processing, ACH and other financial systems and mechanisms
- Actively manage the P&L of emerging payments products, ensuring full visibility to costs and ROI
- Engages with existing clients and new prospects to help identify product needs and desires
- Ensure the proper governance and communication models are in place facilitating transparency and consistency
- Knowledge in Risk tools and procedures (KYC, CB) – an advantage
- Build a strategy to deliver innovative product/service solutions in today’s emerging payments landscape and under a challenging regulatory environment. Determines effective ways to deliver a complete solution to an identified market opportunity and looks for ways to fill gaps
3
Experience For Emerging Payments Product Manager Resume
- Collaborates with product, project, and development stakeholders and teams and gathers requirements, coordinates dependencies, and identifies risks and opportunities
- Converts business requirements and requests into functional requirements to then be translated into a product
- Translates product strategy into requirement documents and uses cases and process flows
- Have direct impact on strategic and franchise critical initiatives
- Direct responsibility across developemnt on New York and London and wider co-ordination responsibility globally
- Serve as the General Manager for the payments partnerships for Samsung, Google and partners on Android OS
4
Experience For Clearing & FI Payments Product Manager Resume
- Take a lead role in designing and executing marketing and new feature launches in an agile way for working, collaborating with design, engineering, operations, and central marketing teams to drive new product initiatives
- Engage closely with cross-functional stakeholders to define capabilities and experiences in third party channels that meets business and consumer needs, while meeting critical deadlines and budget constraints
- Assessing potential impacts of RRP on business strategy and initiatives, creating awareness, ensuring alignment with the business, addressing challenges and identifying opportunities
- Working collaboratively with a wide range of internal stakeholders including Product, operations, technology, the Central Resolution planning team, and other partners across multiple jurisdictions obtaining supporting and driving accountability for delivery of requirements
- Develop and communicate Management reporting i.e. dashboards, presentations, regular structured updates, etc
5
Experience For VP, Digital Payments Product Manager Resume
- Continuous improvement of the RRP Plan and the underlying operational and technical processes that support the Plan and of the overall Business
- Aids in the design and development globally working across all functions (product, technology,
- Client operations, risk, compliance, marketing, sales, etc.) and regions
- Drive strategic risk management initiatives for Global Payments and across ICG working with relevant businesses and functions
- Ensure alignment of RRP with other Critical Operations within TTS and the Institutional Clients Group (ICG)
- Ensure detailed documentation of data, sources of information and audit trail for all work effort
- Drive a Business Control and Risk Management Framework and Environment by
- Provide effective risk framework and oversight governance to support regulatory and risk requirements. Work with respective teams to ensure testing, audit trail documentation, attestations etc. are appropriate and sufficient. Metrics and reporting as applicable
- Continuously assess emerging risks through quantitative and qualitative models and formulate the strategy and tactical plans to address, including contingency plans where needed and ensure continuous refresh of existing contingency plans
6
Experience For Online Payments Product Manager Resume
- Create business cases for funding where capability development is needed
- Engage with Industry bodies, especially Financial Market Utilities, to evolve industry initiatives, working closely with the FMU head
- Work closely with Product Management to effect related changes within the business, operations, financial control, and compliance scope
- Industry Awareness and Involvement
- Provide global leadership to the broader Payments organization for Risk Management in terms of industry standards, strategic evolution, operating model and infrastructure best practices
- Work with Marketing partners to build effective market launch / go-to-market programs
- Build strong relationships with client-facing teams to ensure they fully understand the value of our payments products and how to position them with clients
- Maintain an active thought leadership role in the industry through publications and conferences
- Represent Citi on Industry Associations, conferences and committees
7
Experience For Merchant Payments Product Manager Resume
- Participate and lead key industry efforts, such evolution of payment infrastructures, innovation on SWIFT (GPI) and Cyber Risk
- Other responsibilities and projects, as required
- Assist in the development of a strategic product roadmap for emerging payments that supports the needs of our clients, is on par with competitor offerings, and is aligned with the strategic plans of Commercial Banking and SBNA
- Understand and actively manage the risks associated with emerging payments products
- Leverage data analysis and market intelligence to bring new ideas forward
- Block chain-based payments, including those driven by SAN globally as well as others driven by client need
- Develop product specifications and requirements for new products to deliver the strategic product roadmap
- Understand deeply how our clients use our product, and how we deliver value for them
8
Experience For CIB Treasury Services Payments Product Manager Resume
- Understand the capabilities of our bank and non-bank competitors, and deliver product strategies that are positioned favorably in the market
- Real Time Payments (as driven by The Clearinghouse)
- Other payment products and channels as they emerge
- Research competition and 3rd party vendors to understand authentication, payments, fraud & billings offerings
- Use customer and market research, input from SMEs and Global Payments Manger (GPM), as well as competitive analysis to identify new opportunities and enhancements to payments and billing platform
- Creates the roadmap and strategy for a specific product or group of products
- Collaborates with product, project, and development stakeholders and teams, gathers requirements, coordinates dependencies, and identifies risks and opportunities
9
Experience For Executive Director Digital Payments Product Manager Resume
- Serves as a SME for a specific product or group of products
- Works as the product owner with one or more Agile development teams by setting priorities and translating product inputs into well-defined functional requirements
- Provide SME and thought leadership on cards and payments, based on extensive experience in varying roles within the card payments industry
- Work closely with eBusiness, internal IT and external partners, to own the end-to-end business cases of new-age payment products, including but not limited to
- Develop a strategic view of the global transit and parking market and devise a product strategy to address key opportunities
- Develop and deliver training and other communications for internal and external partners and senior DFS management
- Support vendors and transit agencies as they implement DFS acceptance in their own systems
10
Experience For CIB Treasury Services European Payments Product Manager Associate Resume
- Prioritize and implement initiatives on the roadmap by developing a full suite of digital payment options for our customers including Apple Pay, Samsung Pay, Android Pay, MasterCard Master Pass, and Visa Checkout
- Manage the end-to-end customer experience for digital payments including on boarding, authentication, security, fraud, and customer service
- Interact directly with stakeholders in Partnership and Branded Cards to understand the Digital Payments needs of their partners / card members
- Evaluates and recommends future products and product enhancements for suitability for bank clients and markets. Outlines product specifications and requirements, appraising new product ideas and/or product changes
- Assesses market competition by comparing the company’s product to key competitor’s products. On an ongoing basis, proactively recommends changes to address gaps
- Develops and completes operational and compliance assessment, creates/edits and obtains internal approval for changes/updates to policies and procedures when updating or launching new products
- Takes responsibility for and ensuring products are well understood by sales teams and clients. Coordinates with Marketing to ensure products are properly positioned and communicated on bank website
- A thorough and comprehensive knowledge of payments including ACH, Account Reconciliation, Wires, SWIFT, Foreign Exchange, Card
- Creates and manage product sales programs to ensure growth in product revenue
List of Typical Skills For a Payments Product Manager Resume
1
Skills For Digital Payments Product Manager Resume
- Experience translating business strategy and analysis into consumer facing digital products
- Manage multiple competing priorities within constrained timelines Ability to think strategically and develop creative solutions
- Strong aptitude for planning and organization, detail – oriented
- Combined Product Management and Business Analysis/Planning experience (or similar role) in the software space
- Proven track-record of bringing new products to market
- Proven track record of executing business development strategies through partner engagement at senior levels in areas of digital, e-commerce or payments
- High Value (wire) transfers, including Bank-to-Bank transfers, SWIFT MT202 transfers, Timed and Priority Payments
2
Skills For VP, Payments Product Manager Resume
- Payments experience (ideally gained within other payment networks or with issuers/acquirers)
- Experience in Agile product management
- Has worked or experience in Agile software development
- Experience in cross-border payments, e-commerce or financial services
- Work experience and/or background knowledge in Agile software development
- Experience in financial services with a product, technology or marketing focus
- Understand banking and payments business models and allocate budgets against near term and long term priorities
- Work closely with design and technology teams to define industry leading customer experiences that differentiate Chase and drive mobile payments adoption
3
Skills For Emerging Payments Product Manager Resume
- Experience with quantitative and qualitative user research
- Identifying opportunities to reduce manual process costs and improve straight-through processing rates
- Managing nominal P&L for the payments product set
- Working closely with Payment Services, Operations and other franchise product teams to align with any broader initiatives
- Although not required, a working knowledge of the payment space, preferably having worked with payment providers or technology is beneficial
- Identify customer needs by leveraging design thinking and test and learn approaches
- Deep understanding of ACH, Wire, and clearXchange money movement rails
- Fluency in human-centered product discovery methods such as design thinking and service design
4
Skills For Clearing & FI Payments Product Manager Resume
- Growth mindset – unrestrained curiosity and drive in identifying continuous opportunities
- Track record in the development of strategy and implementation of strategic marketing initiatives or other consumer focused strategic initiatives
- Work closely and build trust and influence partners internally and externally
- Able to co-ordinate activities by others and provide leadership to cross-functional project teams
- Self-motivated and able to work effectively within the team and across the organization with minimal supervision, working mainly independently to achieve goals agreed with leadership
- Strong PC competency (MS Office products, Visio, and Microsoft Project)
- Deep experience with existing and emerging financial services players or within a commercial entity with direct responsibility for payments, at least 5 of which is in a product management role within a payment/digital banking space
5
Skills For VP, Digital Payments Product Manager Resume
- Leads cross-functional teams to deliver solutions that delight payment customers
- Writes user stories to convey to the development team the ideal solution for a given user
- Performs market research to identify future product or industry opportunities
- Have direct impact on a franchise critical exercise
- Subject Matter Expertise across ICG businesses in RRP
- Planning and priority setting – getting things done effectively and efficiently -Appropriate use of skills and resources with focus on prioritisation and delivery
- Create API-focused product solutions and oversee API builds
- Passion for Results: Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement
- Analytical Skills: Secure and compare information from multiple sources to identify core issues; commit to an action plan after weighing alternative solutions against decision criteria; proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations
6
Skills For Online Payments Product Manager Resume
- Business Acumen: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation
- Decision making: Use a factual approach to decision-making by systematically collecting valid and reliable data. Rely on these data rather than on emotions
- Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third
- Proven ability to attract, retain and develop top talent Product Managers
- Agile Product Management experience
- Blend of strategic and tactical thinking, creative and analytic reasoning
7
Skills For Merchant Payments Product Manager Resume
- Collaborative, team player attitude with the ability to navigate and influence the organization
- Excellent capabilities in developing and executing strategies for leading consumer and small business banking products and services; strong ‘end-to-end’ product development and product management processes and disciplines
- Experience in one or more of the areas: payment processing, billing, or e-commerce; is able to represent his/her POV
- Experience translating client needs into business and technical requirements
- Experience in product development/product management, with a track record of bringing successful products to launch
- Five to eight years of experience in the development of software, software as a solution, or APIs
- Learn quickly and independently, and to share knowledge with team mates
8
Skills For CIB Treasury Services Payments Product Manager Resume
- Leverage data to identify market opportunities
- Influence management as well as technical and non-technical team members
- Flexible and creative thinker with ability to define business tradeoffs, generate out-of-the-box solutions and manage ambiguity
- Aptitude to challenge self and others to deliver exceptional results
- Exposure and working knowledge of emerging payments such as, but not limited to mobile commerce, Mobile payments, digital wallets, social media platform payments
9
Skills For Executive Director Digital Payments Product Manager Resume
- Excellent communication and influencing skills at various levels, with ability to build rapport and collaborative partnerships internally as well as industry players
- Good understanding of the AP start-up ecosystem to identify partnership opportunities in key verticals
- Inspirational to engineers, designers and sales teams on a collective vision
- Detail oriented yet versatile
- Liquidity Solutiosn (concentration and investment products)
- Knowledge of the integrated payments market
- Intra Day Liquidity and Transaction Approval
- System development / major projects
- Track traditional and emerging competitors, identify disruptive trends, and demonstrate a strong understanding of payments technology and the payments landscape
10
Skills For CIB Treasury Services European Payments Product Manager Associate Resume
- Translate product visions into working software in an agile way of working, understanding technical architecture, development productivity and pre and post release processes
- Create API catalogs and oversee API builds
- Successfully lead diverse teams and collaborate across the company and industry
- High level of interpersonal skills, influencing skills and the ability to operate at the most senior levels in the organisation. i.e. influencing without authority and excellent communication skills (Verbal and Written)
- Systematic and organised approach to workload including effective prioritisation (ability to recognise what is important) and tolerance for ambiguity (e.g. ability to cope with rapidly developing situations)
- Strong knowledge and experience of SME business banking and a clear understanding and commercial awareness of the Banks Sectoral Strategy across all key sectors
- Deep understanding of UI/UX of consumer web applications
List of Typical Responsibilities For a Payments Product Manager Resume
1
Responsibilities For Digital Payments Product Manager Resume
- Ensures a positive client experience with bank products. Understands the technical side of product, while considering its applications in the real world. Is involved in product testing and collecting feedback from early users and testers
- Creating awareness of the strategic relationship between AIB and AIBMS across AIB Group
- Knowledge of the payment processing vendor landscape and technical integration strategies
- Oversee the robustness of the AIB MS Governance function by attending AIBMS Business, Risk, Compliance, Operations, Sales and Service Committees
- Drive and support AIB Group Referral generation to AIBMS across Local Markets/Branches and Direct Banking ( ROI, GB and NI)
- Deploys products to market within required time frame and budget
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office. applications including but not limited to: Word, Excel, PowerPoint and Outlook
2
Responsibilities For VP, Payments Product Manager Resume
- Provide constructive feedback to subordinates
- AAP & CTP required
- In the nonprofit sector
- Knowledge of nonprofit applications and market needs
- Guide, influence and support the strategic direction and business performance of AIBMS across ROI, GB and NI
- Manage AIB Internal Relationships
- Daily liaison with Retail Support Office, AIB Marketing, Press Office and Product Propositions Teams to enhance awareness of AIBMS across AIB Propositions and SME Strategies
3
Responsibilities For Emerging Payments Product Manager Resume
- Developing the relationship in support of mutual customers
- Act as point of escalation for AIB Bank for any issues within AIBMS (Liaising with AIB Legal, Data Protection, Compliance Teams where required)
- Oversee the relationship/communication between AIBMS and the Retail network across ROI, GB and NI
- Full engagement at all AIBMS forums to achieve and deliver AIBMS plans within AIB Group
- Project Management/Event Management for launch of new AIBMS Products across AIB Group Sales Channels and Co-Ordination of AIBMS Sales Campaigns / PR Events across AIB Group
4
Responsibilities For Clearing & FI Payments Product Manager Resume
- Review Referral/Sales Performance & Service reports and report to relevant AIB Divisions
- Protect AIB’s Card Scheme Membership, relationship and sponsorship
- Legal & Compliance –ensure AIBMS / First Data compliance & legal obligations is at all times correct
- Daily customer Service Management & Support; Manage complaints from AIB banked merchants that have been escalated to the AIBMS RO through Retail Market (ROI, GB and NI) Network/Corporate etc
- Perform in-depth market-level, enterprise-level and industry-level analysis to identify payments opportunities, enhancements and innovation. Quantify and prioritize these opportunities with a wide range of key stakeholders that are internal and external to Expedia Global Payments. Manage payment strategy and roadmaps for a portfolio of partner payment products
- Communication and Influence Skills: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others’ attention. Create and execute influencing strategies that persuade key stakeholders to take action towards advancing shared interests and business goals. Balance results with relationship
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