Parking Enforcement Officer Resume Sample
Ozzie Aufderhar
861 Sheridan Skyway,
Houston,
TX
+1 (555) 525 8833
Work Experience
Parking Enforcement Officer Lead-tempe
12/2016
-
PRESENT
Phoenix, AZ
- Valid Driver’s license is required
- Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes
- Knowledge of city and departmental policies and procedures
- Knowledge of safety rules, safe working practices and procedures
- Knowledge of city streets and places of interest
- Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes
- Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations
- Skill in data analysis, problem solving, and handling difficult situations
- Interpret and apply state and city laws, policies, and procedures
Parking Enforcement Officer
08/2010
-
09/2016
Los Angeles, CA
- Handle physical requirements of the job
- Safely operate a motor vehicle and bicycle
- Handle hostile and difficult people
- Undergo self-defense training to include various standard techniques and methods
- Demonstrated customer service experience that includes the ability to work with diverse and difficult customers
- Basic computer skills; and possess a current valid driver’s license
- Position requires the ability to safely operate a three-wheeled motorized vehicle, Kubota, and or a bicycle
- Move and handle up to 50 lbs. or more
- Work in a variety of weather conditions as needed
Parking Enforcement Officer Lead-tempe
01/2008
-
02/2010
Chicago, IL
- Enforces the various City ordinances and laws pertaining to parking and issues citations to vehicles in violation
- Immobilizes vehicles that have outstanding parking tickets
- Impounds vehicles parked illegally and/or creating a traffic hazard
- Prepares seizure notices that accompany the booting of vehicles
- Restricts parking in metered and signed areas as required by Police Department Traffic Division
- Prepares reports regarding boots, tows, and citations issued
- Communicates information to the public, both private and professional citizens, concerning the legal parking of vehicles
- Communicates with the supervisor, parking dispatcher, and Municipal Courts, using a two-way radio system
Education
Indiana Wesleyan University - Kokomo Campus
2003 - 2007
School's Degree in Computer
Professional Skills
- Possess strong written and verbal communication and customer service skills
- Strong interpersonal, oral, and written communications skills and the ability to interact with a broad range of people are essential for the position
- Strong organizational skills, attention to detail, and accuracy
- Excellent customer service skills, with the ability to diffuse angry customers
- Demonstrated effective communication skills and techniques for effective verbal and written communications with the campus and external community
- Parking Industry experience or an equivalent combination of related experience (2 year)
- Proven experience leading and coaching employees, providing feedback and corrective action
How to write Parking Enforcement Officer Resume
Parking Enforcement Officer role is responsible for communications, basic, reporting, credit, training, auditing, security, research, insurance, events.
To write great resume for parking enforcement officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Parking Enforcement Officer Resume
The section contact information is important in your parking enforcement officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Parking Enforcement Officer Resume
The section work experience is an essential part of your parking enforcement officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parking enforcement officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parking enforcement officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Parking Enforcement Officer resume experience can include:
- Safely and effectively uses and operates specialized equipment required for the work
- Ensure that all Parking Operations equipment is in good operating condition and that the appearance projects a good image for the department
- Demonstrate effective public relations by courteously providing information, direction, and assistance to visitors, students, faculty, and staff
- Prior experience in a university setting helpful
- Prior experience as an enforcement officer (security guard, parking, police, etc.)
- Parking Industry Experience (one year)
Education on a Parking Enforcement Officer Resume
Make sure to make education a priority on your parking enforcement officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parking enforcement officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Parking Enforcement Officer Resume
When listing skills on your parking enforcement officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical parking enforcement officer skills:
- Evidence of effective verbal and written communications skills, including the use of accurate grammar and spelling
- Experience in troubleshooting and problem solving skills related to fixing broken equipment
- Experience in responding to dynamic situations utilizing effective communication and appropriate intervention methods
- Demonstrated experience working with and learning new computer and software systems
- Evidence of effective verbal and written communication, including the use of accurate grammar and spelling
- Demonstrated experience maintaining vehicles and other mechanical systems
List of Typical Experience For a Parking Enforcement Officer Resume
1
Experience For Parking Enforcement Officer Ld Resume
- Works independently with minimal supervision. Acts in a courteous and effective manner when dealing with the general public and/or irate parking violators
- Six (6) months of experience in a position requiring public contact
- Patrols parking lots, garages, and streets enforcing rules and regulations of the Department of Parking and Transportation
- Monitors curbside ground transportation activity, taxi loading, taxi queue and loading areas
- Promotes a positive relationship with the University community by serving as a Parking and Transportation ambassador
- General knowledge of parking policies and procedures or the ability to read, interpret and apply College’s parking policies and procedures
- Inspect the condition of parking lots during daily patrols and note conditions that require maintenance or repair
- Maintain and inspect required equipment on a daily basis, including vehicles assigned to parking services. Arrange for service and repairs, as required
2
Experience For Parking Enforcement Officer Lead-tempe Resume
- Understands, applies and explains parking rules and procedures. Writes clearly and concisely
- Be Subject Matter Expert in Parking & Ground Transportation Division Policies and Procedures
- Assist with compilation of the survey data using MS Excel spreadsheets
- Participate in and successfully complete all training required
- Respond to parking problems in UWL lots and take appropriate action
- Provide motorist assistance including jumpstarts and vehicle lockouts
- Assist with and provide support for special event parking
- Clears vehicles in traffic lanes that congest or slow the flow of traffic
- Learns, understands, interprets, and applies applicable codes, regulations, policies, technical processes, and procedures, including vehicle codes and parking ordinances
3
Experience For Parking Enforcement Officer Lead-tempe PM Resume
- Reads and interprets maps and other pertinent documentation
- Uses tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations
- Develops an individual methodology to excel at customer relations within a regulatory environment
- Uses phone to call for taxis from Taxi Hold Lot
- Directs passengers to specific taxi units when necessary
- Refers non-resolvable problems with Ground Transportation providers to GT Agents or in extraordinary circumstances to Airport Police
- Becomes knowledgeable of City Ordinance Chapter 33-Ground Transportation Rules & Regulations
- Assists performance of Ground Transportation functions on curb related to facilitating traveler movement from the Terminals to their intended ground transportation choice
4
Experience For Parking Enforcement Officer Lead Resume
- Works rotating fixed shifts
- Provides assistance in large-event coordination under the general direction of the Agent, Superintendent and/or Manager
- Uses phone to be an on-site resource for Agents, Supervisory Staff and other sources
- Drives buses as needed for special events
- Apply and remove vehicle immobilization devices (boots) to eligible vehicles
- Conduct utilization surveys as instructed by supervisor or directors
- Provide input on ways to improve data collection
- Provide input and documentation for map changes
5
Experience For Parking Enforcement Officer Resume
- Report suspicious or unsafe situations or conditions to University Police
- Locate lost, stolen, and counterfeit permits and take necessary enforcement action
- Post barricades and temporary signs
- Survey campus lots and conduct audits to identify parking trends for analysis. Assist with data collection for parking surveys and coordinate data collection by student employees
- Maintain an orderly flow of vehicle and pedestrian traffic, as required
- Train student employees on field operations and equipment usage
- Read all departmental correspondence on a daily basis
6
Experience For Parking Enforcement Officer Ld Resume
- Adhere to all state laws, university and departmental rules, policies, and procedures
- Maintain an accurate, daily log of activities
- Report problems, disturbances, suspicious persons, or activities to police
- Convey messages, correspondence and transcribe notes into written reports
- Maintain knowledge of departmental policies and procedures, rules and regulations, and other issued directives
7
Experience For Parking Enforcement Officer Lead-tempe Resume
- Become certified and able to utilize Wisconsin Department of Justice computer system and E-Time to research vehicle information
- Provides leadership for the day to day activities, trains officers in procedures, practices, policy, related laws, regulations, and city code; reviews SSPR’s with assigned staff every six months
- Assists traffic engineers with engineering studies. Coordinates engineering studies with staff and prepares results
- Assists in the coordination, training and development of staff programs, practice, policy, code, laws and regulations
- Enforces parking and transportation regulations, issues citations, immobilizes and impounds vehicles
8
Experience For Parking Enforcement Officer Lead-tempe PM Resume
- Ensures city policies and procedures are followed, including safety policies, and state and city laws are appropriately enforced
- Issues equipment and monitors appropriate care and use; performs inventory and maintain adequate supply levels of equipment and supplies to assigned staff
- Conducts daily shift briefings, handles, CSR calls, provides daily written or verbal summaries of activities of employees regarding employee assignments, performance, training needs, malfunctioning meters, behavioral issues, accidents, etc
- Responds and investigates incidents and complaints from the public, researches ticket complaints; testifies in court, and completes declarations of citation circumstances to assist in prosecution of parking violations
- Provides customer service to the general public responding to a variety of questions from the public acting as source of information and assistance to inform the public of amenities, rules, regulations, laws, ordinances, and municipal codes
- Presents, suggests or recommends to his/her superior for review and/or action, irregularities dealing with the daily operation to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service
- Issues licenses (chauffeurs, etc.)
- Maintains logs and records of daily activities
9
Experience For Parking Enforcement Officer Lead Resume
- Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure
- Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property. Reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response
- Provides leadership, work assignments, evaluation, training, and guidance to others
- Reports suspicious activity to police department when appropriate
- Meets with citizens both in the office and at outside locations to resolve issues
- Checks listing of vehicles to be booted or towed upon next violation as citations are issued; if vehicle is on list, requests confirmation from dispatch via two-way radio; completes necessary forms and places boot on vehicle or has vehicle towed; places U-lock on bicycle or removes bicycle and places it in storage
- Knowledge of parking and transportation regulations, rules and policies
- Walk long distances and work outside year round, including in adverse weather
10
Experience For Parking Enforcement Officer Resume
- Enforce parking (motor vehicle) laws and regulations; coordinate vehicle impoundments or immobilizations
- Provides directions or other information upon request to faculty, staff, students or visitors
- Knowledge of general law enforcement practices
- Interact with the public on an ongoing basis; receive, listen and skillfully handle parking issues and complaints. Educate the public regarding parking regulations and citations
- Skills:This job requires skills in communication, office and specialized computer applications
List of Typical Skills For a Parking Enforcement Officer Resume
1
Skills For Parking Enforcement Officer Ld Resume
- Experience in the parking Industry or an equivalent combination of related experience (2 years)
- Work effectively independently and in a team environment with minimal supervision
- Computer skills to write and edit reports, etc
- Written and verbal skills to talk to the public, prepare reports and respond to public inquiries
- Evidence of effective customer service
- Demonstrated ability to set priorities and manage multiple tasks
- Possession of a valid driver’s license and the ability to operate a University vehicle
- Evidence in effective verbal and written instruction
- Evidence of effective verbal and written instruction
2
Skills For Parking Enforcement Officer Lead-tempe Resume
- Operate the handheld enforcement equipment which includes grasping, holding, carrying, and data entry
- Skill in utilizing a boot-wheel locking device
- Experience in using Microsoft Office applications including Microsoft Word, Excel and Outlook
- Experience directing traffic and providing directions
- Experience in using Microsoft Office applications including Word, Excel and Outlook
- Skill in operating a police radio
- Learn and then operate a snowplow and various parking vehicles and equipment
- Computer experience utilizing Microsoft Windows, Microsoft Word and Microsoft Excel software and e-mail programs
- Operate two-way radio to communicate with parking office and university police
3
Skills For Parking Enforcement Officer Lead-tempe PM Resume
- Skill in dealing with the public in a courteous, professional and fair manner
- Skill in following written and oral instructions
- Skill in preparing clear, concise written and oral reports
- Exercises good judgement and discretion when dealing with a diverse group of students, faculty, staff, and affiliates
- Experience in carrying out verbal and written instruction
- Skill in operating Personal Computers and related technology devices
4
Skills For Parking Enforcement Officer Lead Resume
- Experience in providing exceptional customer service
- Experience in Microsoft Office applications including MS Word, Excel and Outlook
- Experience using a two way radio
- Demonstrated ability to identify and solve simple parking problems
- Experience riding a bicycle
- Experience using mobile devices/hand held devices, printers, phones, and software programs
- Experience with providing exceptional customer service
5
Skills For Parking Enforcement Officer Resume
- Demonstrated safe driving
- Experience reading maps
- Make effective job-related decisions
- Maintain and consolidate logs of enforcement actions
- Provides excellent customer service and provides solutions for customers
- Maintain a valid California Driver’s License
- Exercise good judgment and tact in tenuous situations
- Good understanding geographically of the city
6
Skills For Parking Enforcement Officer Ld Resume
- Possession of a valid Washington State motor vehicle driver’s license; and
- Your experience with customer service and conflict resolution
- Over three months of customer service experience
- Car Park Attendant experience / security background beneficial
- Position requires the ability to safely operate a three wheeled motorized vehicle, Kubota, and or a bicycle
- Experience: 6 months
- Make appropriate, quick decisions and exercise good judgment
- Possess a valid driver’s license. Authorization to drive a UWL vehicle is required
7
Skills For Parking Enforcement Officer Lead-tempe Resume
- Knowledge and skill in patrol techniques
- Previous security, parking enforcement or related experience
- Experience using a two-way radio
- Previous experience working in higher education environment
- Experience in the parking Industry. (1 year)
8
Skills For Parking Enforcement Officer Lead-tempe PM Resume
- Experience working in a customer service position 1 year)
- Experience operating a two way radio
- Two years of law enforcement education my substitute for experience
- Experience in the use of fee computer/electronic cash registers in a high-volume environment
- Experience with exceptional customer service
9
Skills For Parking Enforcement Officer Lead Resume
- Experience in making simple maintenance and repairing parking control equipment and/or other similar electronic and mechanical equipment
- Two years of experience in a position that deals with the public, preferably in security/enforcement
- Experience exceptional customer service
- Three (3) years of experience with direct customer service with the public
- One (1) – two (2) years of directly related experience
- Serving the customers of Parking Services by answering questions and offering guidance on what services we provide and how/when to use them
- Issuing of Parking Charge Notices
10
Skills For Parking Enforcement Officer Resume
- Escalating issues/incidents to the supervisor when necessary
- Parking surveys as assigned
- Participate in parking enforcement activities including locating barricades, signage and parking control during sporting or campus events
- Checks assigned areas for damaged, missing, or malfunctioning equipment pertaining to parking function, and reports any problems to parking services office
- Enforce non-compliance of parking regulations by patrolling campus parking lots and properties and issuing parking citations when necessary
- Drives a parking vehicle, getting in and out of the vehicle and or starting and stopping the vehicle frequently
- Assist with front office tasks, including permit sales, answering phones, opening, and closing the office, as needed
- Responsible for conducting proactive patrols, identifying and reporting hazardous parking conditions observed on university property
List of Typical Responsibilities For a Parking Enforcement Officer Resume
1
Responsibilities For Parking Enforcement Officer Ld Resume
- Issues parking warning and parking citations in accordance with UTD parking rules and regulations
- Monitors parking meters and parking regulation signage, reporting any inoperative meters or sign damage observed
- Enforce all parking regulations according to University Parking Policies by the issuance of
- Backup for scheduling, authorizing, and reserving Student Activity’s vans for campus departments in 25Live. (1%)
- Knowledge of codes, and policies pertaining to security, parking, traffic, and building procedures
- Responsible for the enforcement of University established rules and regulations regarding university parking
2
Responsibilities For Parking Enforcement Officer Lead-tempe Resume
- Responsible for booting vehicles and coordinating with appropriate personnel for vehicle tows
- Deposits cash and checks from permit sales and citation payments weekly. Revenue collection, counting, depositing from Cale pay machines monthly. (3%)
- Assist members of the university community with unlocks, jump-starts, directions, purchasing parking permits, etc
- Patrol assigned area by vehicle or on foot to ensure compliance with existing parking ordinances and departmental and University policies
- Maintain close communications with dispatching staff, using two-way radios or cell phones
- Mark tires of parked vehicles with chalk and record time of marking. Return at regular intervals to ensure that parking limits are not exceeded
- Respond to and makes radio dispatch calls regarding parking violations and complaints
3
Responsibilities For Parking Enforcement Officer Lead-tempe PM Resume
- Patrols assigned areas on a bicycle, foot or in a vehicle enforcing City parking regulations
- Writes and issues citations or warnings to drivers of vehicles, including bicycles, in violation of university parking or traffic regulations
- Patrol assigned area and issue citations or warnings to vehicles including bicycles, in violation of university parking regulations
- Participate in the delivery of proactive education about ASU parking policies and potential ramifications of disregarding those rules
- Answer questions from the public regarding campus geography and other general matters
- Identify curb repainting and signage needs and recommend resolution; clean and gas vehicles
- Responsible for field patrol of UTD parking locations and zones
- Drive UNCG Spartan Chariot buses so that the evening drivers can take meal breaks
- Current knowledge of Bothell campus Transportation and Parking programs, products, services and systems
4
Responsibilities For Parking Enforcement Officer Lead Resume
- Aptitude to learn CSU’s campus layout, and uphold parking regulations, practices and procedures
- Completion of approved training program within 6 months of hire
- Works with police department to notify them of incidents involving abusive behavior by the citizens
- Investigates and resolves parking violation disputes, and involves police in incidents that involve abusive behavior
- Perform and monitor bay offences, ensuring that enforcement requirements are met at all times
5
Responsibilities For Parking Enforcement Officer Resume
- Confidence in dealing with members of the public
- Flexible and willing to work different shifts
- Represent University Police and Parking Services to others in a professional and courteous manner
- Knowledge of City codes, ordinances, and state laws related to parking of vehicles on public streets and properties
- Interpret City ordinances, codes, and state laws related to parking of vehicles on public streets and properties
- Issues parking citations and warnings with smart phone and mobile software
- Communicate with the public and at times encounters potentially stressful situations including argumentative and frustrated individuals
- Leads or supervises evening staff
- Assist with ensuring that Arizona State University policies are met
6
Responsibilities For Parking Enforcement Officer Ld Resume
- Observe parking facilities for issues of potential concern
- Investigate disagreements regarding citations and/or other enforcement activities
- Cash handling – Collections
- Respond to calls of possible illegal activity or complaints
- Patrols all areas within University properties and informs management of levels of utilization and any issues that need to be addressed
- Provide gate access to grant admission to campus
- Provide information and assistance to visitors and University Community members
- Security and Safety: Unlock required campus buildings on a daily basis; report suspicious circumstances such as unlocked buildings, damage or acts of vandalism, unruly behavior etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required
7
Responsibilities For Parking Enforcement Officer Lead-tempe Resume
- Clerical: Provide daily front counter assistance to sell permits, receive citation payments, and maintain information in the parking database; prepare dockets for appeals committee review
- Demonstrated customer service experience that includes the ability to work with diverse and irate customers
- Good visual perception for either day or night
- Possess a current valid driver’s license
- Safely operate a three wheeled motorized vehicle and or a bicycle
- Position and move up to 50lbs
- Traverse on snow and ice
- Responsible for the accuracy of the violation information entry
8
Responsibilities For Parking Enforcement Officer Lead-tempe PM Resume
- Manages the Parking Office sponsored email accounts for Ruparking and VPCar programs. This includes but is not limited to filtering, maintaining, responding, reacting, communicating, forwarding to appropriate party, and alerting Parking Manager of any issues or questions pertaining to the parking rules and regulations. (20%)
- Fulfill all requests pertaining to the VIP program via email or phone inquiries. This includes record keeping, reporting, creating VIP permits and data entry. Provides policies, directions, information, and access codes. Generates and updates all access codes used to access the VIP gated lot. (20%)
- Utilize the T2 Parking Flex Management System to enter handwritten citations, apply payments, generate reports, sell permits, entry of data, quality assurance, investigation, record maintenance, information sharing, flagging vehicles with outstanding citations, etc. Generates operational data for reporting purposes. (5%)
- Coordinates, schedules, monitors all aspects of the VPCar program. This is done through Outlook meeting requests. Provides keys and informs of users of policies and rules/regulation. Ensures that users are authorized drivers. Updates and communicates policy changes to users. (2%)
- Manages the T2 Admin Console (which is the back end of the T2 Parking Portal system). This includes shopping cart maintenance, coding, information sharing, and overall maintenance of the portal, troubleshooting customer issues, developing new parking options for users, streamlining procedures, etc. (5%)
9
Responsibilities For Parking Enforcement Officer Lead Resume
- Collaborates with Campus Associate staff members to ensure that information is current and relevant. Backup for Parking Manager for user account setup and maintenance of staff accounts. (2%)
- Oversees Service Vehicle Placard (SVP) program which includes annual revision of the placard, auditing usage of the placards, collecting data for reporting purposes. Administers surveys to gain feedback on the usage of this program. Delivers placards and meets with department heads annually as part of the audit process. (3%)
- Reports shuttle data to Parking Manager and assists with fuel replenishment, basic maintenance and cleaning. Responds to calls from shuttle drivers regarding problems encountered during the shift. (1%)
- Reports shuttle data to Parking Manager and assists with fuel replenishment, basic maintenance and cleaning. Responds to calls from shuttle drivers regarding problems encountered during the shift. Backup shuttle driver. (1%)
- Ensure that all vehicles and equipment are maintained in good operating condition, checking fluid levels and tire pressures on assigned vehicle weekly
10
Responsibilities For Parking Enforcement Officer Resume
- Maintain appearance and operate assigned vehicle in a professional manner
- The Parking Enforcement Officer’s primary purpose is to enforce the parking rules and regulations and to provide parking information to the user public
- Position is responsible for not only
- Report all potential problems to immediate supervisor
- Report any malfunctions of ticket writers to the supervisor
- Works in extreme weather conditions (hot, cold, rain, wind, dust, etc.)
- Works in extreme weather conditions (hot, cold, rainy dusty, etc.)
- Uses a two-way radio and/or cell phone
- Communicate with and be respectful of a diverse community of individuals in a variety of situations
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