Operations Rep Resume Sample
Joe Mayert
61139 Devan Forks,
Phoenix,
AZ
+1 (555) 162 5713
Work Experience
Operations Rep Lead
01/2018
-
PRESENT
Chicago, IL
- Demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
- Assume additional departmental responsibilities as required
- Liaise between dealers, customers and other Caterpillar personnel, very familiar with the company’s processes, systems and methodologies
- Enjoy working on your own initiative
- Months experience in a customer operations environment
- Fluent German OR Arabic OR Dutch OR Turkish and good English
- Good communication skills and relationship building skills
Operations Rep
08/2011
-
08/2017
Philadelphia, PA
- Exception Accounts - pays or returns all written checks drawn against insufficient funds, stop payments or restraints
- Microfilm Research -
- Retail Lockbox Services - operates automated mail extractors to complete preparatory functions for Image Remittance Processing, controlling and adhering to customer related workflow documents
- Transaction Processing – assists in analysis, development, publishing and maintenance of Company communications, procedures, forms and customer disclosures associated with Company programs
- Wholesale Lockbox Services – processes for deposit, account receivables for Company customers received from post office lock boxes according to established customer-specific plans
- Record Archive – completes weekly audits of activity against actual archive orders; audits monthly archive vendor invoices for accuracy of unit costs and activity charges; distributes and tracks the annual archive inventory report, processes orders for pick-up and retrieval of archived boxes; responds to inquiries
- Mail Services – handles address correction processing of returned savings and checking statements for the branches in the Return Mail unit. Receives, controls and secures mail returned to the Bank that was previously routed to branch offices. Researches Bank records and external sources to obtain correct addresses
- Special Account Services – processes legal papers, currency transaction reporting. Cash Tracking System reconciliation and retail International Services transactions
- Legal Paper Processing – accepts and processes highly sensitive legal documents served to HSBC Bank USA, N.A. and some subsidiaries of HSBC
Gwim Entry Operations Rep-wealth Mgt Claims Rep-h7
07/2004
-
03/2011
New York, NY
- Good persuasion and influencing skills
- Speak fluent Swedish OR Dutch OR Norwegian OR Turkish
- Communicates with colleagues across multiple areas (project managers, other technical resources, etc.)
- Explains technical solutions, practices and procedures to others within the organization
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
- Account Reconciliation – applies knowledge and theory of accounting function to balance monetary transactions to data captured via high-speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed
- Commercial Loan Services –processes all assigned commercial loan transactions, adhering to all departmental policies and procedures. Possesses sufficient systems knowledge to handle all but most complex problems and requests, seeking assistance as necessary to fully complete the request. Works closely with others on all daily tasks, to include proper batch and general ledger reconciliation
- EFT/ACH/EBO Services – applies knowledge of ACH rules and regulations and theory of accounting function to balance monetary transactions to data captured via high-speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed
Education
University of Phoenix - Northern Nevada Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Proven communications, typing and organizational skills
- Managing and prioritize workflow on a daily basis
- Conduct customer interactions in accordance with the Brand values to optimize the customer experience
- Providing quality customer service by accurately and efficiently analyzing client transfer in requests
- Completing administrative records documenting time spent on different processes
- Delivering effective written and verbal communication to appropriate business partners when requests are not in good order
- Ensure accurate dealer forecasting for rental machines in the S&OP process including DDVS ST5
How to write Operations Rep Resume
Operations Rep role is responsible for reporting, security, retail, research, health, typing, planning, inventory, accounting, compliance.
To write great resume for operations rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Rep Resume
The section contact information is important in your operations rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Rep Resume
The section work experience is an essential part of your operations rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Rep resume experience can include:
- Currency Transaction Reporting and Cash Tracking System Reconciliation – files reports following US money laundering laws for customer financial transactions, accounts and suspected criminal activity or researches and resolves Branch Customer Service Representative (Teller) cash variances
- Speak fluent Dutch OR Norwegian OR Turkish
- Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests
- Utilize the established rental operational and financial benchmarks in order to measure the health of the dealer’s rental business
- Meet or exceed ST 5 business plan for Rental Services
- Counsel dealer on Caterpillar Rental configurations best suited for the rental industry and resale
Education on an Operations Rep Resume
Make sure to make education a priority on your operations rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Rep Resume
When listing skills on your operations rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations rep skills:
- Lead, Engage, Drive, participate, in the rental machine business planning process
- Manage sale variance target while achieving business plan
- Work with other departments, business units and/or external customers to resolve inquiries as required
- Opportunity to partner with PI associates to find suitable customer solutions
- Use judgement and initiative in completion of assigned tasks
- Complete necessary and specialized research to resolve problems in assigned area
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