Operations Assurance Resume Sample
Josiane Kuhic
380 Corwin Rest,
Detroit,
MI
+1 (555) 843 0287
Work Experience
Security Operations & Assurance Lead
06/2017
-
PRESENT
Philadelphia, PA
- Performance analysis for complete 2G Interfaces including ABIS-ATER-A and Gb considering KPI’s related to ES/SES/ESR/SESR/SF/UAS
- Coordinate any operational interface between delivery units and customer’s retained organization
- Ensure operational readiness and availability of operational resources and/or procedures for any new service or resource integration on the customer’s infrastructure
- Responsible for running various Charging System Projects across 14 OPCO’s with Africa
- Project related to following nodes
- SDP (Service Data Point)
- CCN (Charging Control Node)
Msip Operations Assurance
02/2014
-
03/2017
New York, NY
- Responsible for managing Financial Controls
- Responsible for Spare Part Management of Charging System Nodes
- Responsible for review of various Ericsson Standard Process and compliance
- Responsible for engagement with various 3PP’s (Like Oracle, HP, IBM Etc)
- Responsible for driving the Operational Excellence for Manage Service of Ericsson Charging System
- Responsible for above driving deliveries for all the 14 OPCO’s within Africa
- Responsible for driving remote delivery support
- Good Knowledge of running Ericsson Charging System Operations
- Nodes to be managed are
Operations Assurance Summer Internship
04/2007
-
01/2014
Chicago, IL
- AIR (Account Information & Refill)
- VS (Voucher Server)
- EMM (Ericsson Multi Mediation)
- EMA (Ericsson Multi Activation)
- IVR (Interactive Voice Responder)
- Minsat (Mobile Intelligent Network Service Administration Tool) / ECMS (Ericsson Customer Management System)
- Responsible for Customer engagement at HQ Level
- Responsible for governances at all levels
Education
California State University, San Bernardino - Palm Desert Campus
2001 - 2006
Bachelor's Degree in Management
Professional Skills
- Excellent communication and inter personal skills for effective communication and relationship development with Customers
- Information System / Information Technology experience and Charging System experience
- Experience in an operations/services environment, with previous experience of managing a network operations & organization
- Ericsson wide knowledge & skills
- English skills, oral and written
- Extensive Leadership skills cutting across multicultural environment and multiple domains
- Working Experience on Charging Systems
How to write Operations Assurance Resume
Operations Assurance role is responsible for software, travel, telecom, telecommunications, security, integration, training, microsoft, english, leadership.
To write great resume for operations assurance job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Assurance Resume
The section contact information is important in your operations assurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Assurance Resume
The section work experience is an essential part of your operations assurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations assurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations assurance position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Assurance resume experience can include:
- Experience with Charging Systems, Business Configuration & Mediation
- Good Knowledge of Back office charging activities
- Service delivery experience in Telecom, IT industry
- Manage customer business priorities within Ericsson to ensure best outcomes are achieved
- Experience in Operations Assurance
- Relevant experience in telecommunications
Education on an Operations Assurance Resume
Make sure to make education a priority on your operations assurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations assurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Assurance Resume
When listing skills on your operations assurance resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations assurance skills:
- Ensure security tools are healthy and configured effectively
- Working Experience on IP Networks and Switching
- Experience in Team Leading/Handling
- Strong background in managing/effecting change
- Extensive knowledge and experience in Charging / Billing systems
- Establish regular reporting on the effectiveness of security controls
List of Typical Skills For an Operations Assurance Resume
1
Skills For Msip Operations Assurance Resume
- Excellent Telecom market overview
- Experience in IMS, CS core, UDC, and cloud
- Operational experience in Fixed & Mobile Network
- Industry experience: Telecom, IT, Media
- Previous experience: Service delivery manager, Customer Support Manager, NOC Manager
- Extensive experience with the interpretation of quality indicators to detect weaknesses in the units operations and implement corrective action
2
Skills For Subject Matter Expert Operations Assurance Resume
- Ensuring that all contractual MS deliveries are fulfilled towards the customer and steers, controls and manages the interaction with the delivery Organizations
- University Graduate in the Engineering field, or related
- Knowledge of various Ericsson solutions (Mobile Broadband Charging, Mobile Number Portibility, ETC)
- Ensure vulnerability scans are being conducted in accordance with agreed processes
- Responsible for the management of the Operations Assurance for IMS, Managing Core Network, IMS, CS Core, UDC
- Performance management of networks, broadcasting and IS/IT to customers
- Ensures the Service level agreements (SLA) and Working level agreements (WLA) with partner organization are adhered to
3
Skills For Security Operations & Assurance Lead Resume
- Participate in regular Governance meetings with the stakeholders supporting the interests of Managed Services
- Knowledge of Ericsson Charging System and product configuration
- Do presentations and participate in technical discussions with customer related to Core Network
- Ownership of the Security Assurance Process
- Understand the Scentre Group Information Security Framework and work with teams to ensure compliance
- Basic knowledge of 4G is required
- Deployment and integration delivery management
4
Skills For Managed Services Operations Assurance SME Resume
- Customer Governance in all aspects related to Managed Service Operations
- Knowledge of ISO27001:2013, ITILV3, ISO22301:2012, ISAE3402 etc
- Highly developed MSTOP knowledge
- Coordinate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfil the SLA, establishing OLA (Operational Level Agreements) whenever necessary
- Ericsson Charging System Knowledge
- Ensure operational readiness - availability of operational resources and/or procedures for any new service or resource on the customer’s infrastructure
5
Skills For Director Managed Services Operations Assurance Resume
- Operational Management for the end-to-end multi-vendor network operations activities (assurance, fulfilment, and customer problem management) delivery towards the customer
- Delivery performance management: based on the contractual SLA, establish the WLA between the MS and the operations delivery units, and manage the operations activities delivery performance
- Manage customer networks, performance reporting based on the operational reports
- Coordinate and facilitate the operational interface between operational delivery units and the customer’s organization required to fulfill the SLA, establishing OLA’s whenever necessary
- Coordinate the Incident Management and Problem Management status customer reporting meetings as part of the MS Governance Model
- Perform hierarchical escalation in case of critical or major incidents and act as the main interface to the customer
6
Skills For Operations Assurance Transmission Engineer Resume
- Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MS functions
- Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary
- Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer
- Support MSIP Contract Management on service credits verification
- Continuously drive for efficiency, improvements, automation and excellence in service delivery
- Ensure that Ericsson managed services delivery aligns with customer SLA and Ericsson performance expectations
- Ownership of the Security Operations Processes and the relationship with Managed Security Services
7
Skills For Managed Services Operations Assurance Head Resume
- Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
- Graduated in a BCom or BSc in Information Technology or Computer Science
- Linux certification is essential
- Operational Management for the end-to-end operations activities delivery (2nd level Operations and Service & Resource Fulfillment) towards the customer
- Continuously drive for efficiency, improvements and excellence in service deliver
- Operational Management for end-to-end operations activities
8
Skills For Operations Assurance Summer Internship Resume
- Crisis and incident management
- Service, resource fullfillment and field services
- Content Preparation, Delivery and Distribution
- Develop and maintain Technical LAN & Information Security strategy for Bharti Technical LAN/WAN network. Ensure existing Technical LAN & Information Security tools of Fault and Trouble management are functioning as per requirements and specifications
- Overall owner of Bharti Technical LAN/WAN Network contract. Front-end with customer / partner for day-to-day operations, any escalations, reviews, etc
- Ensure Technical LAN & Information Security infrastructure needs of Bharti are aligned with MSDP IT Support & ensures the same is implemented in an optimal way
9
Skills For Managed Services SME Operations Assurance Resume
- Escalation Lead for Circle within Managed Services for all Technical LAN & Information Security related issues
- Ensure Customer satisfaction in the Technical LAN & Information Security area
- Knowledge of Oracle/PL/SQL
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