Operational Risk Manager Resume Sample
Whitney Ratke
8965 Huel Squares,
New York,
NY
+1 (555) 634 1766
Work Experience
Operational Risk Manager
12/2016
-
PRESENT
Boston, MA
- Under the direction of Markets’ Global Coordinator for AML and Sanctions Programs, work collaboratively with key stakeholders to identify and manage sanctions risks, manage execution of various sanctions initiatives, assess controls over sanctions screening, and identify opportunities to enhance sanctions controls and processes
- Person with good experience in IT Risk and IT Security (more process, controls and governance knowledge than security engineer)
- Detail oriented, analytical, a good writer and presenter, adept at preparing PowerPoint and Excel pivot tables / macros
- Person with good experience in IT Risk and IT Security
- Provide metrics and analytics to senior ShS management to ensure appropriate understanding
- Understanding of the key specific ShS areas’ risks and delivery of messages to the appropriate stakeholders
- ShS staff aware of compliant to the requirements of the CS bank-wide Operational Risk Framework
Operational Risk Manager, VP
03/2012
-
09/2016
Phoenix, AZ
- Experience of regulatory environment and Regulatory Engagement
- Assist the business to manage and control risk issues effectively
- Drive the risk control culture agenda within the HR business through training and awareness
- Define the strategy for ensuring that business managers are able to identify the effectiveness of their controls and identify gaps
- Ensure that the O&C team supports the business in compiling action plans for control gaps and ensuring remediation takes place
- Support the business with RCSA assessments in accordance with the firm’s policy
- Identify the key controls in HR processes and performs checks to validate effectiveness of the controls as part of the RCSA program
- Represent region in Global / Regional risk control meetings
VP, Operational Risk Manager
09/2008
-
11/2011
Dallas, TX
- Development, maintenance and ongoing enhancement of process controls e.g. Initiating projects where required
- Assist business managers in conducting Root cause / trends analysis (RCA) of any risk issues (risk events, data privacy) identified and monitor the progress on the action plans
- Drive Global / Regional operational risk management initiatives for HR/ HRSD
- Partner with HR functions in relation to all internal & external audits
- Work with other LOBs risk managers and leverage the best practice
- Liaise with other risk professionals in corporate functions to ensure risks are accurately captured, and managed with appropriate action plans in place
- Guide operational risk management leadership within WM Asia, including providing expertise, advice and counsel to WM Asia senior management, enhancing their ability
- As a first line of defence, provide a challenge function to senior management regarding issues of operational risk
- Act as trusted and key adviser to the Senior Management Team of WM Asia
Education
Southern New Hampshire University - Nashua Campus
2003 - 2007
Bachelor's Degree in Finance
Professional Skills
- Excellent organizational skills and meticulous attention to detail; s analytical/research skills coupled with ability to effectively summarize findings
- Strong analytical and project management skills, good communication skills
- Demonstrate superior communication skills and have the ability to build strong working relationships with Management
- Excellent interpersonal skills, able to operate across cultures and geographies
- Strong communication skills (written and verbal) with proven ability to negotiate outcomes with multiple stakeholder groups
- Excellent team worker, collaborating effectively across regional and global teams in sharing ideas, finding solutions and balancing team priorities
- Conduct operational risk research and present recommendations to senior management, leveraging strong analytical and communication skills
How to write Operational Risk Manager Resume
Operational Risk Manager role is responsible for interpersonal, analytical, influence, risk, influencing, microsoft, negotiation, presentation, planning, articulate.
To write great resume for operational risk manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Risk Manager Resume
The section contact information is important in your operational risk manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Risk Manager Resume
The section work experience is an essential part of your operational risk manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational risk manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational risk manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Risk Manager resume experience can include:
- Possess strong understanding and demonstrated experience in risk identification, risk measurement, analysis, and monitoring
- Strong communication skills both written and verbal including the ability to run value-add risk workshops
- Strong Quantitative, written and presentation skills
- Excellent interpersonal, communication and team work skills
- Strong interpersonal and communication skills and willingness to collaborate with others
- Working knowledge of computer skills including the Microsoft Office suite and the internet
Education on an Operational Risk Manager Resume
Make sure to make education a priority on your operational risk manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational risk manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Risk Manager Resume
When listing skills on your operational risk manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational risk manager skills:
- Strong Financial skills, analytical skills & strategic planning skills. Advanced proficiency in Excel, PowerPoint and data management/mining
- Strong financial skills, analytical skills and strategic planning skills
- Strong influencing and negotiation skills and interpersonal skills in interacting with senior management
- Have experience of designing risk policies and procedures and excellent technical and analytical skills
- Proven influencing skills and ability to communicate with different levels of management and diverse stakeholder group
- Have excellent communication and influencing skills
List of Typical Experience For an Operational Risk Manager Resume
1
Experience For Operational Risk Manager, VP Resume
- Experience of coordinating and producing multi-source management information, dashboards, scorecards and reports, including a strong analytical capability
- Experience of influencing and building effective relationships with a diverse range of senior stakeholders
- Further development of escalation management and negotiation skills
- A strong understanding of risk and control environment, including understanding of RCSAs and the three lines of defence
- Experience implementing and operating change controls and QA over MI production
- Experience creating and maintaining an MI portal for simple, one-stop access
- Local owner of Outsourcing policy implementation and oversees effectiveness
2
Experience For VP Operational Risk Manager Resume
- A good knowledge of Investment Banking products, processes and controls
- Lead or contribute to effective management of financial results and budgeting activities
- Engage and coordinate with specialists from other second line of defense functions in effective challenge of businesses
- Partner with Control & Compliance groups across Citi to drive process improvements and embed more effective controls
- Approximately 2-5 years Operational Risk experience, preferably from an Asset Management/Financial Services background
- Provide effective challenge to action plans
- Possesses strong NA Consumer institutional knowledge. Understands applicable US and local regulations, guidelines and practices
- Definition of the HI collection and PI normative framework and validation
- Validate key procedures exemptions within the scope
3
Experience For VP, Operational Risk Manager Resume
- Ensures that responses are provided in timely and complete manner, and that there is effective and timely oversight of the execution of the remediation
- Manage the provision of secure and stable services to support business outcomes through effective risk management strategies
- Experience in similar role
- Have leadership experience in a context with diverse stakeholders
- Asset management and/or risk management experience
- Operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions
- Creating and facilitating training sessions
- Engaging in the formal assurance program which includes identifying and completing targeted reviews were necessary
- Taking responsibility for own development needs and ensuring that any Personal Development Plan goals and objectives are met or exceeded
4
Experience For Business Operational Risk Manager Resume
- Driving Risk & Control Agenda
- Conducting trainings and raise awareness on permanent control framework
- Facilitating the initial and ongoing communication, escalation, and resolution process through standardized
- Ensuring prompt response to any regulatory queries or reporting requirements
- Working knowledge of wealth products would be advantageous
- Driving culture of proactive risk identification
- Identifying process enhancements and driving appropriate change
- Developing and disseminating communications and training to the business to raise awareness of operational risk
- Influencing the business through your deep understanding of operational risk, compliance and regulatory risk issues
5
Experience For Assistant Operational Risk Manager Resume
- Recording and investigation of Operational Risk Events, carrying out full root cause analysis to prevent recurrence
- Supporting and leading aspects of the operational risk framework development, implementation and issues
- Advise and support management in identifying, measuring and mitigating risks and the monitoring of controls and key risk indicators
- Oversight of the BTMU-US lines of business including, Investment Banking, Wholesale Banking, Capital Markets, and Transaction Banking
- Support the development of value adding risk reporting and analytics, working with colleagues in the Risk Reporting & Analytics team
- Own and complete administrative tasks, relating to risk and compliance reporting, including tiers 4 & 5 relationships
- Franchise Risk Infrastructure Reporting Team to support business risk profiling, MIS and reporting
6
Experience For Operational Risk, Manager Resume
- Coordinate efforts with stakeholders to utilize analytics and tools to assess operational risk, and work to improve tools for assessing and reporting risk
- A robust understanding of Operational Risk Management practices and American Marketing Association (AMA) requirements
- Basic understanding of Accounting for Treasury products
- Own remediation of issues or gaps identified as part of ongoing monitoring
- Establishes, implements, and maintains the framework for managing operational risk within the lending processes
- Facilitates risk profiling process for each individual lending unit
- Respect NYL’s culture, values and operating style while driving different risk management cultural behaviors
- Provide guidance regarding permanent control framework and helping the business units to understand and advance their operational control framework
7
Experience For Unit Operational Risk Manager Resume
- Drive to change the thinking of, or gain acceptance from, other in sensitive situations, without damaging the relationships
- An understanding of Financial Services, from an industry or consulting background
- Solicit working group and other SME input and assist in drafting ORM Risk Appetite standards, procedures or guidelines to codify the Risk Appetite framework
- Contribute to developing and executing project plans, with the PMO team, to progress the development of the Risk Appetite Program
- Promptly and professionally seeking and acting upon all feedback received (both positive and developmental) in order to support continuous personal development
8
Experience For VP, Citimortgage Operational Risk Manager Resume
- Solicit working group and other SME input and assist in updating ORM Risk Appetite standards, procedures or guidelines to codify the Risk Appetite framework
- Previous involvement working across Wholesale Banking segments
- Deliver fast-paced outcomes while supporting change and identifying opportunities for improvement
- Knowledge in information security risk management including Risk assessment, IT processes and reporting
- Ensures quality, integrity and understanding of data used to conduct business operations including future strategies
- Expertise in developing and maintaining operational risk frameworks, standards, practices, policies, and regulatory expectations
- Identify key operational risk exposures within WM Asia and banking and credit operations
9
Experience For Operational Risk Manager Colombia Resume
- Ensure Operational Risk data collection, documentation and reporting processes are in compliance with Bank’s Data Governance Policy and programs
- Provides management information to key committees, including the Group Risk Committee Board Audit and Risk Committee and entity Boards
- Provides training and advice to business areas
- Project manages the Internal Capital Adequacy Process (ICAAP), recovery plan, resolution pack and wind down planning
- Senior executives across Product Operations, US Personal & Commercial Banking Line of Business and within the Enterprise
- Enforcement of the Clean Desk Policy by performing the quarterly Clean Desk checks
10
Experience For Citi Private Bank Operational Risk Manager Resume
- Assist in carrying out of security initiatives
- Process improvement / re-engineering
- Leverage technology and analytics to gain insights towards eliminating blind spots
- Highly organised and able to manage own workload and simultaneous tasks to meet stretching targets and strict deadlines
- Produce operational risk dashboards and heat map / metrics for management reporting to various risk management committees
- Provide project management support on upcoming risk management enhancement initiatives (e.g. methodology, policies, tools)
List of Typical Skills For an Operational Risk Manager Resume
1
Skills For Operational Risk Manager, VP Resume
- Proven ability to analyze problems, effectively plan, coordinate and manage change in business practices to implement effective and efficient solutions
- Excellent team worker, collaborating effectively across regional and global teams in sharing ideas and finding solutions
- Detail oriented with strong oral and written communication skills (utilizing MS Office suite, achieving expert proficiency with Word, Excel and PowerPoint)
- Strong oral and written communication skills with the ability to provide concise and succinct messaging to Senior Risk Management leaders
- Teamwork – demonstrates ability to work effectively as a member of the team, a collaborative style and understands the value of diversity
2
Skills For VP Operational Risk Manager Resume
- Effective communication, interpersonal and relationship management skills
- Strong communication, interpersonal and relationship management skills
- Effective project management and implementation skills
- Strong influencing, negotiation and interpersonal skills especially in regards to interacting with senior management
- Strong judgment, thought leadership and critical thinking skills
- Strong written communication skills and attention to detail: the ability to write accurate, clear risk reports appropriate for the relevant audience
3
Skills For VP, Operational Risk Manager Resume
- Good interpersonal skills and a team-player attitude
- Strong interpersonal skills to manage relationships with Risk Management Executives and other Operational Risk Subject Matter Experts
- Strong communication and influence skills, ability to navigate, persuade and build buy-in across a matrix structure
- Exceptional independent judgment, critical thinking, and decision making skills
- Creative problem solving and critical & strategic thinking skills with a bias toward action and a get things done attitude
- Experience of networking and developing strong relationships with multiple stakeholders across an organisation
- Client focus – demonstrate clear understanding of importance of effective customer service, internally and externally
- Thought leadership and proven experience to develop strategies in a changing environment
4
Skills For Business Operational Risk Manager Resume
- Effectively trains others to use Root Cause analytical tools; provides candid and honest feedback on an on-going basis
- Experience with good understanding of operational risk management and / or audit; ideally within financial services industry
- Analytical with logic and problem solving skills
- Experience with the following qualifications or skill sets
- Liaise effectively with key stakeholders with different seniority across different business areas
- Partnership – Work effectively and efficiently with Corporate Governance and Business Unit Risk Teams
- Organizational skills and ability to structure complex processes and projects
- Persuasive communication style and ability to challenge effectively
- Challenge business stakeholders objectively and effectively
5
Skills For Assistant Operational Risk Manager Resume
- Superior writing skills to develop high quality work papers and policy / procedure documentation
- Analytical skills with an agile mindset
- Robust analytical and reporting skills
- Strong project management experience and the ability to work cross-functionally across many teams and divisions
- Prior experience in working with the legal department desirable
- Experience providing effective review & challenge to business/front office first line of defense
6
Skills For Operational Risk, Manager Resume
- Strong knowledge and experience in product control operations and processes
- Prior experience in a related field (audit, ERM, Portfolio risk)
- Collaborate effectively with key to identify initiatives on mitigation plans
- Demonstrated ability to build effective working relationships with multiple levels of management
- Understanding of operational risk management through previous experience in audit, product control, operational or risk management
- Experience working in Commercial Banking, Financing Services or Broker Dealer Services
- Experience of evaluating and measuring risks across a business is essential
- Experience of implementing operational risk procedures, preferably within a banking environment
- Experience managing overall control environment, including SOX 404 controls and compliance
7
Skills For Unit Operational Risk Manager Resume
- Solid analytical, negotiating and reporting abilities
- Exercise initiative and deliver with minimal supervision whilst managing and prioritising multiple tasks
- Thinking independently and present views in an objective and credible manner while maintaining excellent relationships with OR stakeholders
- Proven record in analysing operational risk and providing insights on risk mitigation in a large complex organization
- Experience in working and communicating with regulators and auditors
- Provide oversight and effective challenge over risks relating to business operations to influence senior management decision-making
- Manage incident reporting including follow up on and ensure effective mitigation of incidents logged by the business and investigation of thematic issues
- Experience working in Wealth Management, Private Banking, or Broker Dealer Operational Risk Management
8
Skills For VP, Citimortgage Operational Risk Manager Resume
- Good understanding of Enterprise Risk Management, with focus on risk and control assessments and performance indicators
- Self-starter with experience of managing own workload
- Experience across a range of Shared Services functions (such as Product Control, Operations, Financial Accounting, Credit Risk, Market Risk)
- Possess investment banking and / or capital markets knowledge and experience
- Have experience and understanding of the components of an operational risk management framework and their inter relationships
- Advanced skill using MS Excel, PowerPoint, Visio and Access
- Experience with Enterprise Risk Management or risk-based auditing
- Adapt to a changing environment and prioritize appropriately
- Establish a strong Non-vendor 3rd Party Management program, including tools, processes, procedures, timeline, etc
9
Skills For Operational Risk Manager Colombia Resume
- Six Sigma Certification or experience/proficiency leveraging data analysis tools
- Experience in interacting with international, senior & external stakeholders
- A challenging and varied position with excellent terms of employment
- Experience managing teams, with focus on operational or regulatory risk management activities
- A very good working knowledge of Microsoft PowerPoint, Word and Excel
- Strong knowledge and understanding of internal control system
- Validation of identified operational risks regarding completeness and accuracy
- Effective communication and reporting on operational risk oversight and coverage
10
Skills For Citi Private Bank Operational Risk Manager Resume
- Preferably 6-8 years relevant industry working experience
- Preferably 3-5 years relevant risk working experience
- A clear understanding of the Bank's approach to the management of operational risk, or equivalent experience gained in other organizations
- Strong team player with the ability to collaborate with business stakeholders
- Excellent knowledge of the investment management and /or collective (mutual) funds sector, particularly in a middle or back office context
List of Typical Responsibilities For an Operational Risk Manager Resume
1
Responsibilities For Operational Risk Manager, VP Resume
- Provide support and thought-leadership in the continuous enhancement of operational risk management approaches, tools and management information (MI) across the Europe CM lines of Business and Functions
- Relevant experience and proven track record in a Risk, Audit or Assurance role
- Knowledgeable about operational risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively
- Effectively manage and mitigate situations that have potential for conflict
- Willingness to challenge conventional wisdom and ability to effectively articulate viewpoint
- Experience in designing, building, and directing an operational risk, compliance, and controls program within a large, word-class financial institution
2
Responsibilities For VP Operational Risk Manager Resume
- Extensive experience (10+ years) in an investment banking (securities) environment, ideally in a line role (risk, product control, operations, COO, etc.)
- Experience working within the funds management industry
- Strong knowledge of internal control design and operational risk management principles in a front to back trading environment
- Experienced in working at all levels of an enterprise, up to executive level
- Periodically review and validate key business resumption processes against leading practices, regulatory requirements and internal policies and procedures
3
Responsibilities For VP, Operational Risk Manager Resume
- Build strong relationships through efficient and accurate communications and networking with other Control Functions, Operational Risk Managers
- Experience working in a risk management, Information Technology/Security, Finance, Compliance, functions within Financial Services Industry
- Experience in operational risk management
- Familiarity and prior interaction with regulators in the Americas region is beneficial
- Review and validate internal controls
- Demonstrated ability to work collaboratively with business partners to achieve a best practice outcome
4
Responsibilities For Business Operational Risk Manager Resume
- Experience with Control Function, Risk and Finance capabilities in a technology capacity
- Multi-task, handle competing priorities, and follow through on commitments
- Evaluating the operational risk profile and risk analysis for Global Finance, culminating in quarterly Divisional Operational Risk Reporting
- Supporting the development of key risk metrics within each of the lines of business and related ongoing monitoring of metrics
- Implementing our control assurance (CA) programme for CGM in line with the Operational Risk framework, this includes
- Researching and grounding potential top risks for the company
- Partner with CSIS on early warning control breaks, providing assistance to on-going reviews
5
Responsibilities For Assistant Operational Risk Manager Resume
- SOX Management Testing, documentation and coordinating SOX Scoping discussions
- Represent Cards and Merchant Services on various risk management committees or working groups by presenting business or functional level issues
- Facilitate the development of further sanctions and AB&C controls, including metrics regarding volumes and trends, both domestic and global, for Markets
- Support preparedness for operational risk regulatory and audit examinations, including developing materials and a cadence for regular communications
- Assist with the building and updating of operational risk policies and procedures
- Assist with Loss Event tracking in the Corporate division, according to defined standards
- Develop and maintain Action Plan tracking for Corporate division in line with defined standards. Coordinate aggregated cross-divisional Action Plan monitoring
- Gain an in depth understanding of the DBS20 ledger system and the respective booking logic as well as the additional reconciliation tools and downstream tasks
- Participate in regulatory reporting implementations, ensuring compliance with LV changes and local/European requirements
6
Responsibilities For Operational Risk, Manager Resume
- Lead various Projects to improve and streamline Reconciliations, Proofing and Regulatory Reporting as well as to improve general controls environment
- Facilitate and attend the Non Financial Risk meetings, compile the Agenda and Appendices, meeting coordination and drafting of the minutes
- Identify system enhancements needed to support ongoing BAU reporting
- Generate reporting for Senior Management that summarizes the key analysis and focus areas arising from key operational risk information
- Monitor, track and audit the identified departmental risks, and support each department in implementing risk-mitigating strategies
7
Responsibilities For Unit Operational Risk Manager Resume
- Provide Senior Management with a strategic view of the operational risk profile versus appetite to support their strategic decision making
- Provide support in the continuous enhancement of operational risk management approaches, tools and management information (MI) across the Europe CM lines of Business and Functions
- Support in providing Senior Management with a strategic view of their operational risk profiles versus appetite to aid their strategic decision making
- Assist, review and challenge, and provide quality assurance of the PBVM Risk & Control Self Assessments (RCSA) in accordance with the RCSA policy established by the Firm
- Work independently, executing program commitments in a timely and professional manner
- Establish and implement appropriate oversight to ensure that policies and standards are being adhered to and
8
Responsibilities For VP, Citimortgage Operational Risk Manager Resume
- Present at the firm's various Operational Risk forums and working groups
- Provide independent assessment and monitoring of the bank's Operational Risk profile, through
- KOR / KRCI development jointly with Business, approval and monitoring process (quarterly)
- Participate on project working groups and/or internal and external committees as an expert within a major risk category
- Devise strategy for Board level reporting across operational risk elements
- Partner with ERM on Risk Committee deliverables and ensuring representation by ORM
- Maintain/update reporting process documentation
- Provide challenge / consult to Global Finance on projects, new initiatives, business objectives, processes, risk events, controls, and/or monitoring
9
Responsibilities For Operational Risk Manager Colombia Resume
- Conduct program, process and forward looking assessments
- Broad technical background with understanding of information security concepts and controls
- Develop innovative solutions for aligning the operational risk ID process with other risk initiatives
- Create a strategy for aligning risk ratings across all risk assessments
- Provide expert support and leadership in executing Risk and Control Self-Assessments (RCSA’s)
- Maintain the enterprise-wide ORM calendar/planning, i.e., the deadlines for ORM deliverables from divisions to Corporate ERM
10
Responsibilities For Citi Private Bank Operational Risk Manager Resume
- A general knowledge of life insurance operations is an advantage, or from another financial services organization (e.g. banking)
- Review current Control environment for gaps related to LV changes and resolve to maintain quality monitoring and risk awareness
- Review existing control procedures and generate new ones in context of the LV changes
- Ensure Proofing and BSER/IRIS/GDW flows from reconciliation platforms are appropriately mapped and monitored
- To ensure a stable control/risk environment carry out the following tasks
- Oversight of , regulatory reporting, reconciliation processes, WOR/BSER processes
- Gain an in-depth understanding of the German Markets Business
- Event Reporting and response management in compliance with Asia ORM
- Provides global thought leadership around best practices and new/emerging concepts
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