Operational Manager Resume Sample
Hershel Schuster
95788 Julia Pines,
San Francisco,
CA
+1 (555) 363 0860
Work Experience
Operational Manager
04/2018
-
PRESENT
Philadelphia, PA
- To be in close cooperation with BLMs to achieve company’s sales targets both for spare parts and service, consumables and capital equipment
- Manage, coach, train and lead directly reported staff in line with the company’s culture
- Team supplies orders, move materials, printer inks, business cards etc
- Meeting Prep –Update and ensure all necessary Info is gathered for agenda/ meeting location etc. and necessary materials are gathered (resumes / charts/notes etc.)
- Greet visitors and escort them to and from meetings. Schedule meeting rooms and Insure rooms are set up with appropriate number of chairs and required technology
- Maintain the procedure manual for dept. Keep updated in hard copy and electronically on shared drive and direct employees to obtain what they need
- Develop administrative policies & procedures to support departmental functions
Quality Operational Manager
09/2012
-
10/2017
Boston, MA
- Support forecasting, dimensioning and drives optimization of delivery capacity based on business needs and Engagement Practices’ requirements on area of responsibility
- Manage and lead the finance section, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
- Contribute to the long-term strategic planning and management of the Wales Deanery, interpreting strategy into work priorities and setting the standards for the finance section
- Ensure the continuous improvement of budget management and forecasting processes across all Wales Deanery budget areas to support improved financial decision-making
- Take responsibility for resolving issues independently within the finance function where they fall within set role objectives, using judgement and creativity to suggest the most appropriate course of action
- Plan and deliver projects that have a Deanery-wide impact, managing the operation of project teams as needed, planning, organising and delegating work, monitoring progress and intervening as required
- Manage performance, induction and development of the section
- Ensure the delivery and monitoring of the section's service Memorandum of Understanding, adapting and reviewing according to changes in the workload and customer requirements
Senior Operational Manager
08/2009
-
08/2012
Phoenix, AZ
- Collaborate with others in order to develop processes and procedures used within theWales Deanery
- Establish relationships with key contacts to ensure role objectives are met, developing appropriate links with University colleagues and external stakeholders as required
- Take responsibility for resolving issues independently within Wales Gene Park where they fall within set role objectives, using judgement and creativity to suggest the most appropriate course of action and ensuring complex and conceptual issues and solutions are understood by the audience
- Investigate and analysis specific issues within WGP Collaborative projects, creating recommendation reports, supported by advances within Genomics Scale Sequencing Projects
- Ensure that the provision of WGP work packages are delivered to the institution, proactively changing the delivery according to customer requirements, contributing to the development of institution wide standards within Genetics and Genomics
- Establish relationships with key contacts to ensure role objectives are meet, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
- Instruct and guide other employees across the University within the application of Genomic scale Sequencing
- Manage and lead the operational management of Wales Gene Park, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
Education
University of Wisconsin-Richland
2005 - 2009
School's Degree in Engineering
Professional Skills
- Evidence of excellent communication skills and building excellent relationships
- Proven organizational and time management skills; ability to handle multiple priorities
- Strong written and verbal communication skills in English, and the ability to form strong technical relationships across all functions
- Strong record of managing a technical environment, including communication, problem solving and team leadership skills
- Demonstrate technical influencing and persuading skills, encourage colleagues to change to enable improvements and best practice
- Strong technical PC skills, including Word, Excel (Pivot tables), Power Point
- Demonstrates strong ability to work under pressure with multiple competing priorities
How to write Operational Manager Resume
Operational Manager role is responsible for reporting, purchasing, finance, training, security, architecture, analysis, planning, design, research.
To write great resume for operational manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Manager Resume
The section contact information is important in your operational manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Manager Resume
The section work experience is an essential part of your operational manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Manager resume experience can include:
- Oversee and manage platform’s call volume, abandoned time, and available skills
- Owning Office reporting by consolidating information from relevant stakeholders and cooperating with set of different departments
- Exhibit strong leadership, mentoring and champions voice of the customer
- Working knowledge of Thomson Reuters’ products, processes and platforms
- Understanding of Thomson Reuters service infrastructures
- Owning the solution definition for approved solution requests throughout the project lifecycle
Education on an Operational Manager Resume
Make sure to make education a priority on your operational manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Manager Resume
When listing skills on your operational manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational manager skills:
- Team working and good communications skills
- Strong stakeholder and communication skills
- Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalized support
- Strong experience designing, integrating and deploying systems in a dynamic, high pressure working environment
- Awareness of techniques to be effective in the operational environment, including planning, resource allocation, prioritization and escalation
- Strong experience of providing direction for operational teams at a managerial level
List of Typical Experience For an Operational Manager Resume
1
Experience For Quality Operational Manager Resume
- To ensure compliance with all relevant Local Security Strategy directives and targets, and to manage intelligence / SIR’s through the appropriate channels
- To ensure that the Incentives and Earned Privileges (IEP) scheme is effectively operated and managed, to include publication and display of IEP information relevant to staff and prisoners, and regular reviews of each and every prisoners’ IEP status
- To manage and develop the establishment’s Residential function, including the completion of EDRs, ensuring that EDRs are opened for your function and all reviews take place within agreed timescales
- Strong management, organization, communication and planning skills
- Strong vendor management experience. Expertise in driving efficiencies and improvement through product and implementation
2
Experience For Operational Manager, Ekaterinburg Resume
- Working with Talent Acquisition organization to align priorities for hiring to address relevant demand
- Significant experience in dealing with the operation and support of complex fast moving systems
- Effective management of incidents and escalations to provide consistent customer service excellence through the teams operational performance
- Experience in management of IT environment, Service Desk or Customer Support
- Driving the daily management: performance management and root cause problem solving
- Establishing a pro-active compliance culture and engage in Global Medical Organization (GMO) / Global Medical Safety (GMS) departmental activities
- Leading our production teams at the Vaasa factory together with the team leaders
3
Experience For Senior Operational Manager Resume
- Ensuring that the operational conditions of the production teams are as required and that the quarterly action plans are carried out
- Acting as a superior for the team leaders and assembly workers
- Acting as a project manager for production development projects
- Ensuring that yearly productivity and other key performance goals are met
- Adapt flexibly to rapidly changing demands/Taking care of ambiguity
- Provides accurate project and portfolio information, metrics, scorecard tracking and updates and risk tracking
- Ensure high quality and compliant operational functioning of the institute
4
Experience For PS Operational Manager Specialist Resume
- Lead and create a customer service excellence culture of first time, every time, on time across the UK Civils Support Team including
- Provide advice and Feedback to Country Safety Leads and regional stakeholders in consumer and pharma sectors in support of PV operations
- Coach members of the regional operations team in implementation of regional and area business units’ strategies
- Line Management activities (five conversations) of the direct reports
- Work closely with the DPMCN Infrastructure Lead, Senior DPMCN technical staff, the DPMCN Next Generation Sequencing Coordinator and the NMHRI Lab Manager to ensure efficient management and allocation of resources and the limiting of duplication of effort
5
Experience For Tss Operational Manager Resume
- Manage the performance, induction and development of the team, supporting and guiding team members in welfare issues, escalating as necessary to specialist support areas
- Develop and maintain links with key industrial suppliers, such as meeting with companies offering genomic technologies, developing purchase proposals based on DPMCN requirements and negotiating prices and contracts to ensure best value for money
- Ensure compliance with governance and regulatory requirements (including Health and Biological safety) in the DPMCN laboratories
- To investigate and analyse specific issues related to the DPMCN laboratory, making recommendations for improvements to processes and procedures and implementing when agreed
- Responsible for process quality: Set up, implement and maintain SOPs for all lab environments (Dry Lab, Animal lab, Anatomic lab) in close collaboration with Medical Training and Clinical Simulation Team Leads to ensure the highest level of quality and compliance
6
Experience For Cross Sector Aspac IPV Operational Manager Resume
- Oversee partnership with core and supporting functions, e.g. Medical Training, Clinical Simulation, Event Management/Customer Experience, General Services/Facility Management, EHS, Quality Assurance, Health Care Compliance etc
- Independent, self-reliant and can-do working style
- Support J&J One MD Institute Transformation Project/Strategy
- Run operational dashboard as a basis for future strategic decisions
- Assume the role of deputy institute lead
- Lead team of institute business functions
- Business fluent spoken and written in both English and German
- Engage with the FSM teams to provide valuable process and performance insight with recommendations for improvements
7
Experience For Jctd Operational Manager Resume
- Work with relevant stakeholders to review and improve escalation performance and processes in pursuit of increased customer satisfaction
- Provide customer feedback to stakeholder groups to improve end to end performance and customer satisfaction
- Interface with different levels of management (internal and external), resolver groups and senior key stakeholders
- Sound knowledge and familiarity of Major Incident Management process
- ITIL Foundation certificate would be desirable
- Flexible enough to work any shift
- This role is open for Band H and above
8
Experience For AM HTP / FSF Quality Operational Manager Resume
- Evaluate business needs, and contribute to the design and development for informatics business solutions
- Deliver cost transparency and optimisation
- Joining Lviv leadership team to enable revenue grows through satisfying staffing needs (for starting projects for new clients as well as growing an existing business)
- Working with global EPAM business leaders (BU heads, Account managers, onsite Delivery Manager) and Lviv management team (Engineering managers, Delivery Managers) to validate, prioritize and address the demand, both immediate staffing needs and mid-to-long term demand forecast picture
- Designing complex staffing solutions (combination of multiple staffing channels, available resources, ramp up and down planning, hiring from the market, relocations and rotations from existing assignments)
- Implement and monitor all routines and systems, including documentation, in accordance with security instructions to ensure the effective running of allocated units
- Undertake the operational management role when required, ensuring the effective daily operation of the prison, including efficient staff deployment and monitoring effective ACCT and Violence Reduction systems to minimise suicides, self-harm and bullying within the prison
- Perform the role of Duty Director as and when required to ensure that the operation runs effectively, to include monitoring effective ACCT and Violence Reduction systems to minimise suicides, self-harm and bullying within the prison. (Only applies to those locally allocated and trained)
9
Experience For PS Operational Manager Intermediate Resume
- Time-management and administration skills
- Prioritize workload, and that of others as appropriate, to achieve personal and work unit targets
- Management experience within a Contact Centre Environment
- A proven record of successful project implementation
- A good command of Finnish and English
- Demonstrate a track record of success as a senior technician and have the ability to collaborate with various technical areas to achieve mutual success
- Demonstrate the ability to influence all stakeholders both technically and strategically
10
Experience For OSS Operational Manager Resume
- Creation, maintenance and management of PMG Purchase orders
- Cyclical and ad-hoc report generation from Financial systems
- Maintenance of AZ Project Management System PLANIT
- Maintenance of trackers for invoices, vendor activities
- Compiles summary documents and distributes to the project team as required
List of Typical Skills For an Operational Manager Resume
1
Skills For Quality Operational Manager Resume
- Evidence of ability to plan the work of a team over extended time periods, reacting positively to changes in workload and priority
- Solid technical experience, demonstrating a track record of success
- Experience of effective working in multi-cultural teams
- Experience supporting / installing / configuring the following Citrix products
- Substantial experience of managing one or more laboratories consisting of one or more teams, demonstrating the ability to appropriately manage
- Proven track record of managing a business area through change
- Be a point of escalation for Thin Client Technologies ensuring high priority issues are assessed and operationally dealt with appropriately
- Demonstrated capability in understanding customer needs
- Strong ability to work logically through both a fault timeline and delivery schedule, working out quick win delivery for Thin Client technologies
2
Skills For Operational Manager, Ekaterinburg Resume
- Evidence of ability to explore customers' needs, adapt the service and set customer expectations
- Contact Centre management experience
- Develop and extend strong business relationships with end user groups across the LG organisation
- Experience in custodial environment
- Identifying additional business opportunities and proposing and implementing process improvements
- Leading People Customer Thinking
3
Skills For Senior Operational Manager Resume
- Managing multiple initiatives ensuring quality assurance through detailed documentation from initial investigation to solution proposal
- Championing usage of EPAM internal tools and analytics, providing continuous feedback for improvements
- Understanding of principles, applications and management of Safety Health and Environment (SHE)
- Understanding of the bioinformatic requirements of a large genomics facility
- Financial performance, invoicing, purchasing and stock keeping,
- Coordinates preparation of reports through gathering, analysing and summarizing data and information from the project team and systems
- Ensure projects move into operational support through warranty periods of differing lengths depending on either criticality or complexity of project release
4
Skills For PS Operational Manager Specialist Resume
- Conveys the Pullman and Grand Mercure spirit to guests by playing a ''hands-on'' role in the hotel, embodying sociability and proximity
- Multi country responsibility operating a central support model managing the end to end Thin Client Technology services across UK/IE, NL, CHAT, CEE, BE, DE
- Ensure the delivery of the sections’ service level agreements, adapting these according to changes in workload and customer requirements
- Able to influence senior decisions relating to finance that have a strategic impact
- Work within a pressured environment whilst remaining focused on the objectives
- Conveys the Pullman and Grand Mercure spirit to employees through his/her management style based on proximity, sociability and cross-divisional working methods
5
Skills For Tss Operational Manager Resume
- Instils a sales mindset to employees through continuous stimulation (upselling, incentives, challenges...)
- Provides suggestions for the Sales Manager concerning all offers on sale
- Improves team organization while ensuring an appropriate structure and numbers of staff
- Monitor workload and delivery of key tasks reporting to relevant stakeholders
- Human resources and all staff working directly or indirectly below him/her,
- Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments
6
Skills For Cross Sector Aspac IPV Operational Manager Resume
- Facilities management, engineering and maintenance,
- Understand functionality of monitoring tools such as IBM Tivoli Netcool
- Understand dependencies in batch scheduling tools and take remediation efforts, if deemed necessary
- To provide operational leadership, following the strategy for the Thin Client team. Encourage the team to work cohesively and to standards of high performance
- Expression of Interest - Project Manager (French Speaking) - Various locations within Africa
7
Skills For Jctd Operational Manager Resume
- Preparation of submissions to the governing body for solution sponsorship for project initiation
- Reconciles figures or information from various sources, ensuring completeness and accuracy, and follow-up on discrepancies
- Prepares and/or edits meeting agendas, minutes, presentations and tables
- Responsible for gathering input from the business analysts and project managers to develop and maintain the detailed project plans
- Drives and manages small projects or subprojects and creates plans including activities, resources, costs, roles, responsibilities and quality assurance
- Lean/Six Sigma qualification - Green Belt/ Black Belt qualification
- Highly ambitious professional with a drive to succeed, who can directly and positively influence others to thrive as individual successful leaders
- Communicate detailed and complex information effectively and professionally to a wide range of people. This includes demonstrable and effective influencing and negotiating skills
- Escalated on-call 24x7x365 support
8
Skills For AM HTP / FSF Quality Operational Manager Resume
- Initiative and project based activities and operational support
- Capacity and availability management
- Creates the impetus for working innovatively and on projects across departments, in particular for Meetings. To this end, conducts continuous benchmarking on the competition
- Sets sales and expenses budgets for his/her area of responsibility
- Lead the Thin Client Technologies team to deliver high quality support and solutions
- Review the Low Level Design and build activity for al Thin Client technologies
9
Skills For PS Operational Manager Intermediate Resume
- Provide day to day Thin Client Technology Level 2 & 3 technical support for all Thin Client solutions, interacting with partners and 3rd parties where necessary
- Manage resources working on projects to meet technical and budget targets
- Perform performance management and line manager functions for the Thin Client Technology direct reports
- Work with other support teams, both business and technical, to ensure consistent solutions
- Define the scope of 2nd and 3rd line technical support services, including recommendations for product and tool use, establishing strong business relationships with end user groups consuming the Thin Client services
- Be a champion of our thinking in day-to-day operational activity looking for areas of improvement and consistency
- Ensure operational platform security and compliance is adhered to within policies and standards
- Production, and the timely delivery of all products and services,
10
Skills For OSS Operational Manager Resume
- Compliance to internal and external procedures, legislation and regulatory governance,
- Risk management, security and health and safety
- Management Development Programme
- Licence & Vendor management
- Provide key input into solution design, strategy & roadmaps
- Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility
- Customer service and contracts,
- Commercial awareness and desire to drive financial performance
List of Typical Responsibilities For an Operational Manager Resume
1
Responsibilities For Quality Operational Manager Resume
- Deep understanding and experience of Thin Client technologies and systems
- Co-ordinates, collates and communicates information at the detailed level, possibly of a technical or statistical nature
- Ensures the production of reports or analyses, to meet quality standards, and provides interpretation of data
- Tracks project changes and produces updated project based schedules as agreed with project management
- Supports the preparation of a budget and forecast reports to ensure projects align with initial cost specifications
- Ensures coordination of the different business areas involved on a project and ensures adherence to deadlines
- Identifies, controls and mitigates risk under the direction of a Project Manager
- Manages interactions with diagnostic company partners for the franchise for smaller projects
2
Responsibilities For Operational Manager, Ekaterinburg Resume
- Applies PPE project managements tools and processes to provide planning, budgets, resourcing and risk management, document management, taking a hands-on approach to drive business deliverables
- Works with PMO to define requirements for early projects
- Contribute to PMG process development and implementation
- Participates in Operational Due Diligence for PMG partners and vendors
- To lead your team to achieve/exceed KPI’s and SL’s
3
Responsibilities For Senior Operational Manager Resume
- An independent and collaborative mindset
- Willingness and ability to work in a team
- PhD in a relevant subject
- In-depth knowledge of CA Workload Automation (Autosys)
- In-depth knowledge of UNIX and Windows systems
4
Responsibilities For PS Operational Manager Specialist Resume
- In-depth knowledge of Distributed MQ Platform
- Budgets with respect to research output
- Staff with relation to performance and welfare issues
- Health and Safety Manager
- Support the Thin Client technologies implemented within the Data Centre Technology function of Core Network & Operations; represent all Thin Client technologies and work with other DCT teams
- Capability to work process, tools and methods cross the region
- Lead complex projects/solution
5
Responsibilities For Tss Operational Manager Resume
- Evidence of ability to research and solve expansive problems using initiative, creativity and technology, which has led to innovative improvements to the work and operational processes of a finance section
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure delivery of a quality service
- Evidence of ability to solve problems using initiative and creativity, using detailed understanding of methodologies to select the right approach and creating new solutions where no precedent exists
- Strong written and verbal communication skills, ability to convey a message across all functions
- Timeliness in all operational actions with focus on quality towards all services received and provided
- Drive operational efficiencies through innovative use of partner and vendor solutions
- Gather political awareness of the organization in order to influence strategy and support
- The ability to influence senior stakeholders from a technical perspectiveencourage colleagues and teams to change established processes and achieve improvements and best practice
- Strong knowledge of Stat and GAAP
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