Night Audit Resume Sample
Marianne Rosenbaum
91642 Wendy Flat,
Houston,
TX
+1 (555) 454 1165
Work Experience
Night Audit Manager
08/2015
-
PRESENT
Philadelphia, PA
- Responsible for all front desk functions including check-ins, check-outs, payments, PBX operation, etc
- Preparation of reports for night audit and ensuring that the Front desk is covered at all times
- Informs management of any unusual activity during the course of their shift
- Complete guest financial transactions, act as general cashier for guest, complete drops and responsible for drawer accuracy
- Prepares express check-outs
- Balances all credit card room charges
- Reports accidents, injuries, near-misses, property damage or loss to supervisor
Night Audit
12/2012
-
04/2015
Phoenix, AZ
- Reports unsafe conditions to supervisors
- Reviews room and tax postings for accuracy
- Ensures all house charges are posted accurately and in a timely fashion
- Completes all room night audit reports
- Displays full awareness of current status of the property and ensures smooth transition from shift to shift
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
- Provide exceptional customer service with attention to detail
- Very good working application of computers in varying programs
Night Audit Agent
06/2006
-
06/2012
New York, NY
- Experience in customer service or hospitality
- Manage all aspects of the guests’ stay to Westin Brand Standard including solving problems guests have experienced and communicating the feedback to the Manager on Duty
- Oversee the completion of the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation
- Discounted RTD Eco bus/light rail pass
- Discounted Hotel rooms ( Marriott and Stonebridge Hotels)
- Discount on Dinning Experience at Marriott Properties
- Discount on Dining Experience at our managed restaurants
- Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
- 401(k) retirement plan offered after 6 months, eligible for company match at 1 year
Education
Indiana Wesleyan University - Kokomo Campus
2001 - 2005
School's Degree in Computer
Professional Skills
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)
- Intermediate personal computer skills, including email, routine database activities, word processing and spreadsheets
- Be competent in the technical skills required to update the front office system, such as closing the day and rolling the date
- To have previous experience in Finance or Front Desk/Food & Beverage cashiering experience
- Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel
- Administrative and computer skills are assets
- Be original by building connections with our guests and being imaginative to create memorable experiences
How to write Night Audit Resume
Night Audit role is responsible for basic, database, word, computer, auditing, finance, credit, training, recruiting, printing.
To write great resume for night audit job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Night Audit Resume
The section contact information is important in your night audit resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Night Audit Resume
The section work experience is an essential part of your night audit resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous night audit responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular night audit position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Night Audit resume experience can include:
- Excellent organization, computer, analytical, and problem solving skills
- Experience in night audit processing
- One year Accounting or Night Audit experience
- Assists houseman in delivering goods and services to guests
- Previous Front Office Agent experience and thorough understanding of Front Office Operations are required
- Experience and a thorough understanding of Front Office & Night Audit operations
Education on a Night Audit Resume
Make sure to make education a priority on your night audit resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your night audit experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Night Audit Resume
When listing skills on your night audit resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical night audit skills:
- Communicate in English effectively in both written and verbal mediums
- Communicate effectively to other departments via email and daily shift pass along
- Effectively communicate pertinent information with all resort departments as necessary
- Hotel/Audit experience OR 5 years Customer Service experience
- Demonstrating our Core Values; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun
- Valid driver's license with clean driving record, in order transport guests via the hotel shuttle
List of Typical Experience For a Night Audit Resume
1
Experience For Night Audit Manager Resume
- Previous supervisory/MOD experience required
- Receives and resolves guest’s complaints and provides information within scope of authority
- Complete all assigned tasks on night audit checklists
- Post room charges, taxes and service charges to guest accounts nightly
- Process guest charge purchase transactions not posted by Guest Relations
- Verify all account postings and balances
- Track room revenue, occupancy percentages and other statistics
- Prepare a summary of cash, check and credit card activities
- Summarize and print necessary reports of operations for managers
2
Experience For Night Audit Guest Services Agent Resume
- Perform check in and check out procedures
- Maintain neat and organized work areas
- Assist with guest requests, deliveries and luggage help as necessary
- Clear communication both written and verbal
- Balance and compile all Front Office cashier work to system summary reports and resolves any discrepancies
- Balance and compile all Food and Beverage and other outlets work to system summary reports and resolve any discrepancies
3
Experience For Night Audit Agent Resume
- Post any unposted Food and Beverage checks
- Communicate discrepancies in cashiers’ work to Assistant Controller and Controller daily, as well as communicate to appropriate department manager
- Balance credit cards, obtain all approvals and transmit credit cards nightly
- Note all credits to the credit card and forward comment to the assistant controller
- Print and distribute, as appropriate, all end of day reports
- Ensure all guest accounts are accurately posted with room and tax
- Verify all systems cross-balance with regard to room charges and control totals
- Verify all taxes are posted and calculated correctly
- Ensure the completion of all PMS night audit functions
4
Experience For Guest Experience Rep / Night Audit Resume
- Complete required backup for the Property Management System
- Prepare and distribute the Daily Business Summary in time for managers’ AM arrival
- Maintain and file the night audit checklist daily
- Assist with other projects as requested by Controller, Assistant Controller, and Staff Accountant
- Attend to guest’s needs and questions as they arise
- Park cars when necessary to keep the entrance free
- Responsible for the evacuation of the hotel in case of emergency
- Reconciliation and completion of all daily Desk Agents' work
5
Experience For Night Audit Village Resume
- Oversee the preparation or prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters’/bartenders’ fees, tips paid out and settlements by type and cashier
- Watch out for suspicious persons entering, exiting, or, or loitering around the building. Conduct walk through observations of entire Hotel. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures
- Accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential, ensuring all necessary reports and forms are completed daily
- Solve problems and deal with a variety of options in varying situations. The environment is dynamic and always changing. The ability to cope and thrive in a changing environment is essential
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation
- Use of keyboard, bending, lifting, etc
- Complete all reports of the day to the Accounting Department
- Accept and record vouchers, traveler checks, and other forms of payment
6
Experience For Evening & Night Audit Guest Experience Agent Resume
- Close guest accounts at the time of check out
- Manager on Duty overnight shift
- Be able to work overnight hires as well as weekends and holidays
- Provide superior service to our customers (internal and external) at all times. Follow the resort’s etiquette guidelines as mandated in the employee handbook
- Be knowledgeable about the Grand Summit, Silverado, Sundial, and DoubleTree hotel amenities and lay-out
7
Experience For Mgr-night Audit Resume
- Learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts
- Balance the day’s work
- To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
8
Experience For Night Audit Resume
- Responsible for checking in and out of property guests, creating walk- in and booking call-in reservations, answering hotel phone calls, answering general guest questions following brand standards
- Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging
- Handle guest’s special requests and customer complaints during shift
- Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattress pads and shower curtains
- Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards
9
Experience For Night Audit Manager Resume
- Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards
- Job function to include periodic tours of the property to ensure safety and security of all associates and guests. Report all safety and security issues directly to the manager
- Make players cards and accounts for guests that check into the hotel
- Accurately prepares Income Control and Room Revenue Potential reports
- Ensures that all guest contact is courteous, informative, and thorough
- Promotes positive public relations
- Promotes positive public relations internally and externally
10
Experience For Night Audit Guest Services Agent Resume
- Work 11pm - 7am
- Proficient in math with ability to make accurate mathematical calculations
- Creative problem solver and innovator – ability to resolve conflicts with ease
- Collaborative, confident, energetic, optimistic, flexible, and adaptable
- To follow all specified procedures to reconcile cashier’s reports with the F&B system each night, researching and posting any unresolved tickets from the day shifts
- Energetic and outgoing, with a positive attitude; driven to provide outstanding guest service
- Ensures smooth flow of operations by restocking Front Desk with supplies for the next shift
List of Typical Skills For a Night Audit Resume
1
Skills For Night Audit Manager Resume
- Demonstrate a complete understanding of PMS
- Customer orientation, strong capacity to care of the guest
- Valid Spanish or European work permission
- Previous hotel experience as a Gallery Host at Hyatt Place or similar
- Experience with hotel registration systems
- Previous hotel night audit experience mandatory
- At least 6 months to a year of night audit/hotel experience
- Prioritize and work alone
2
Skills For Night Audit Guest Services Agent Resume
- Previous Night Audit Experience in a similar hotel environment required
- Previous Night Audit experience required
- Desire to create memorable experiences with guests
- At least one year of customer service experience, preferably within the hospitality industry
- Fully valid WA Drivers License
- Passionate about the hospitality industry, RED and the RED experience
- Understanding principles of auditing, balancing and closing out accounts
- Preparing balances, posts, and distributes all necessary reports on a daily basis , as well as preparing computer systems for the following day
- Talking and hearing occur continuously in the process of communicating with guests and Associates
3
Skills For Night Audit Agent Resume
- Posting balances to all guest rooms and closing out the day's transactions
- Running accounts receivable reports, providing next day reports to all the departments, as required
- Working with the Graves Agent, respond to, and assist guests with housekeeping related requests
- Ensuring entire third shift associates are fully knowledgeable in all emergency procedures
- Performs the Night Audit on Visual One by printing and checking reports and following a checklist
- Posts room charges and applicable taxes and comps to appropriate accounts ensuring all accounts are current and balance by the following morning
4
Skills For Guest Experience Rep / Night Audit Resume
- Verifies all associates are adhering to proper cash handling procedures and monitors overage/shortages
- Check with Housekeeping to ensure proper staffing and attention for night crew
- Attend Management Meetings representing the Night Shift and Evening staff
- Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Maestro Room Charges with Micros & House Charge Totals
- Manages the ordering, reporting and distribution of guest newspapers and other guest amenities
- Be responsible for reporting all product/service defects and measuring process attributes as applicable
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
5
Skills For Night Audit Village Resume
- Responsible for auditing all room accounts ensuring they are in balance
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Assist Graves Agent with light stocking and cleaning as needed
- General Finance and Accounting/Night Audit Responsibilities
- Work closely with overnight operations team to ensure proper closing of house and night audit tasks
- Work a flexible schedule, including overnights, evenings and weekends
6
Skills For Evening & Night Audit Guest Experience Agent Resume
- Assists operations manager in processing associate payroll weekly
- Leadership as well as the ability to work independently, taking initiative
- Passion for delivering energetic customer service
- Sets up guest folios correctly with payment, parking charges, inventory and additional guests
- Encourages additional revenue by selling last minute rooms to walk up business
7
Skills For Mgr-night Audit Resume
- Accurately Records all types of revenue on a paper and electronic deposit tracking sheet
- Inspect all public bathrooms for cleanliness several times during shift
- Responsible for executing emergency policies as established
- Check Pool cleanliness several times during shift, ensure pool is locked by 22:00
- Supervision of all associates and work being performed
- Ensure accurate check-in and checkout processes according to Rock Resorts brand standards
8
Skills For Night Audit Resume
- Oversees the front desk operation and functions during the overnight hours in accordance with established procedures
- Handles the function of guest services by assisting with late check-ins, early check outs, overnight guest requests or concerns, wake up calls and other issues
- Ensure the safety of hotel guests and employees during the overnight hours
- Respond to all guest requests, offer solutions and solve issues during the night shift
- Monitor the current status of coupon, discount or other promotional programs ensuring all market segments are accurate nightly
- Balance credit cards to the posting location summaries and cashier reports
- Perform the required system back-ups during the night audit shift to ensure a current back-up of the hotel files is available
- Verify posting of all Banquet Checks through the Food and Beverage POS system
9
Skills For Night Audit Manager Resume
- Balance telephone revenue postings between call accounting system and the PMS
- Provide guest services to guests during the overnight hours
- Coordinate with other night shift staff to ensure smooth running of the hotel operations
- Comfortable using Microsoft office
- Open to working holidays and weekends
- Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, i.e.,
- Audits all changes to guest accounts made during previous shifts
- Ensures all complimentary offerings are processed using correct transaction codes
- Adaptability to various computer applications
10
Skills For Night Audit Guest Services Agent Resume
- Handle cash/credit card transactions accurately
- Lift up to 70 pounds on a frequent/repetitive basis
- Reviews rate variance reports in order to manage rates
- Verifies that there is enough change in all cash drawers
- Verifies all associates take their breaks
- Covers desk until breaks are completed
List of Typical Responsibilities For a Night Audit Resume
1
Responsibilities For Night Audit Manager Resume
- Manages the functions of the Front Office at night; ensuring flawless guest reservation check in and check out opportunities
- Prepares the statistical summaries reporting the daily revenue of each outlet and a final summary with total revenue for the hotel
- Liaises with Housekeeping, Maintenance, and Security to ensure coordination of all rooms’ activity
- Supervises the Night Audit staff, in addition to assisting other departments with their operations
- Ensure Virtual Credit Cards (VCC’s) are charged correctly
- Perform all Gallery Host functions as required
- If needed, assist Graves Agent with checking in and out of hotel guests, creating walk- in and booking call-in reservations, answering hotel phone calls, answering general guest questions following Hyatt Place standards
2
Responsibilities For Night Audit Guest Services Agent Resume
- Assist with fulfillment of food orders as needed
- Checks arrival reports for full payment, guest requests and room assignments
- Creates registration cards with appropriate information including but not limited to owner clean fees, additional guests, ski tickets, welcome messages, payment instructions etc
- Codes keys for guest and owner stays with correct guest areas, room number and length of stay, ensuring not to deactivate other keys while in use
- Balances Credit Card, Debit Card and Cash payments between Visual One and processors
- Completes a fully reconciled bank deposit at the end of each week
- Self-motivated, responsible, service oriented individual
- Inspect public area for cleanliness and professional layout (lobby areas)
3
Responsibilities For Night Audit Agent Resume
- Inspect back of house areas for cleanliness and sanitation
- Responsible for the professional and successful resolution of all guest complaints
- Ensure adherence to all systems and control procedures
- Perform daily backups on systems and perform any necessary maintenance when situations arise
- Input all POS summary information into daily excel revenue spreadsheet & post daily
- Communicate all pertinent information to the Front Office Manager and Supervisors
- Manages the preparation of daily business activity summaryreports and distribution of reports using strong attention to detail and ensuring strict accuracy of information
4
Responsibilities For Guest Experience Rep / Night Audit Resume
- Input data, hours and other pertinent information in to spreadsheets and reports
- Post room charges and room taxes to guest accounts and owner accounts
- Assicura ad ogni cliente un'accoglienza notturna personalizzata e cordiale
- Contribuisce alla costante soddisfazione del cliente assicurando una prestazione qualitativa nel rispetto delle norme e delle procedure
- E' responsabile dell'hotel dopo che il turno diurno del collega è terminato
5
Responsibilities For Night Audit Village Resume
- Contribuisce alla realizzazione degli obiettivi quantitativi e qualitativi del suo reparto
- Garantisce ed è responsabile della sicurezza di beni e persone
- Oversees the completion of the Night Audit check list. Ensures the Night Audit functions are completed and all reports distributed in a timely manner
- Ensures information and direction is provided to staff to ensure 100% occupancy with few or no relocations
- Communicates information on events or policies to staff
- Posts daily charges to guest room accounts as required
- Takes reservations as required
- Resolves guest problems and complaints to ensure 100% guest satisfaction
- Familiarity with Canadian and Provincial labour laws
6
Responsibilities For Evening & Night Audit Guest Experience Agent Resume
- Open availability - ability to work overnights, weekends, and holidays
- Self motivated to work on their own
- Diffuse situations
- Empowerment/ make decisions on their own
- Knowledge of OPERA PMS system required
- Work both autonomously and as a team
- Knowledge of Opera PMS systems required
7
Responsibilities For Mgr-night Audit Resume
- Flexible work availability to include weekends and holiday
- Communicate proficiently
- Work autonomously with little to no guidance
- Flexible work availability to include mornings, evenings, weekends and holidays
- Most work tasks are performed indoors-temperature is moderate and controlled by hotel environmental systems
- Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur
- Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and
8
Responsibilities For Night Audit Resume
- Ensure accurate check-in and checkout processes according to RockResorts brand standard
- Complete Flash for hotel distribution
- Complete all parts of Night Audit checklist accurately and efficiently
- Leadership as well as the ability to work independently
- Spanish work permission or European nationality is required
9
Responsibilities For Night Audit Manager Resume
- Positive attitude and an electric personality
- Builds and fosters relationships
- Verifies auditor is briefed on all vital information
- Quality Assurance/Quality Improvement
- Inspect Business Center
- Manages associate hours
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