Lobby Attendant Resume Sample
Laverne Haag
374 Ollie Locks,
Boston,
MA
+1 (555) 719 9625
Work Experience
Lobby Attendant
03/2018
-
PRESENT
Boston, MA
- Telephone and radio
- Extend arms, scrub, bend, stoop, stand, and walk in pubic areas for extended periods of time
- Understand and follow directions, and perform job functions with limited supervision
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Move throughout building, bend, stoop and reach on a continuous basis up to an 8-hour shift.What are we looking for?
- Remove trash and cobwebs. Sweep daily
- Empty trash from trash cans. Ensure trash cans are cleaned and sanitized
- Dust and clean light fixtures
Sb-hotel Night Lobby Attendant
01/2013
-
01/2018
Boston, MA
- Remove dust, spots, and smears from windows, frames, and ledges outside the hotel; wash windows as assigned
- Remove dust, dirt, marks, and fingerprints from entrance doors and door frames
- Ensure the front entrance is pristine at all times in accordance with the standards of The Tennessean. (Remember, the front entrance is the first thing the guest sees/experiences)
- Extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time
- Understand and follow directions, and perform job functions under limited
- Handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Respond to guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Maintenance Asst / Lobby Attendant
09/2010
-
12/2012
Detroit, MI
- Clean guest rooms in preparation for guests
- Deliver items to rooms upon request such as towels, bedding
- Cross-training in proper floor-care techniques
- All public areas and public restrooms to be cleaned throughout shift- cleaning would include floor ,toilets, mirrors, replenishing of items as needed on all levels of the hotel ( lobby, library, indoor pool area, meeting space hallways on all floors)
- Check indoor pool areas regularly to ensure clean, organized and stocked with pool towels
- To make sure all of the floors in all areas of the resort are swept and mopped
- Assist with other housekeeping tasks as assigned
- Vacuum cleaner, mop, broom, sponges, dust cloths, etc
- Assorted cleaning chemicals as outlined in MSDS manuals
Education
Troy University - Pensacola
2005 - 2009
School's Degree in Management
Professional Skills
- Excellent guest service skills required
- Skills in establishing and maintain effective working relationship with staff
- Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
- Maintain physical stamina and proper mental attitude to work under pressure at a rapid pace and deal effectively with management, associates and guests
- Previous Hotel Front Desk experience considered an asset
- Maintains excellent condition of grounds, floors, carpets, etc
- Demonstrates ability to provide coverage in related departments as directed
How to write Lobby Attendant Resume
Lobby Attendant role is responsible for training, events, reporting, interviewing, compliance, education, techniques, general, scheduling, maintenance.
To write great resume for lobby attendant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lobby Attendant Resume
The section contact information is important in your lobby attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lobby Attendant Resume
The section work experience is an essential part of your lobby attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lobby attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lobby attendant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lobby Attendant resume experience can include:
- Greet all guests with the following: “Good Evening”, “Good Afternoon”, “Good Morning” or “Hello.”
- Cleans lobby and public restrooms by vacuuming, sweeping, mopping, dusting, edging carpets, restocking guest supplies and sanitizing
- Perform routine preventative tasks such as painting, deep cleaning, carpet/floor cleaning, caulking, etc
- Maintain the cleanliness of the stairways by sweeping and mopping the steps and dusting the rails
- Assist guest services in the storing and retrieving of guest luggage and packages
- Collect recyclable materials in sales center, scheduling pick-up times with vendor or recycling service
Education on a Lobby Attendant Resume
Make sure to make education a priority on your lobby attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lobby attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lobby Attendant Resume
When listing skills on your lobby attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lobby attendant skills:
- Communicate clearly and effectively orally in English
- Job requires standing, walking, handling, reaching, stooping and climbing stairs
- Perform lightweight housecleaning: mopping, vacuuming, dusting & scrubbing
- Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting
- Clean and maintain all public areas in the prescribed manner while following department standard operating procedures, including refilling bathroom amenities
- Transport, pushing, pulling, and maneuvering items up to 140 pounds
List of Typical Experience For a Lobby Attendant Resume
1
Experience For Hotel Lobby Attendant Resume
- Clean and maintain the appearance of the exterior of hotel including, but not limited to, sidewalks, awning poles, signage and hotel entrance
- Cleanliness and stocking of all public restrooms
- Maintain a high level of cleanliness of all elevators including mirrors, and elevator tracks
- Assist with cleaning the men’s dorms
- To ensure that the hotel lobbies are serviced throughout the evening
- Thoroughly clean sinks, toilets,urinals,mirrors, countertops, walls, vents and floors with specifically assigned cleaning agents. Dispose of trash
- Assist delivering guest requests
2
Experience For Sb-hotel Night Lobby Attendant Resume
- Interacts with guest by providing directions and information
- Take responsibility for all chemicals and equipment assigned to him/her
- Perform daily property walks to inspect, identify, and schedule any necessary repairs. Performs minor repairs as necessary
- Hang pictures, televisions, and other equipment/fixtures
- Build desks and shelves
- Order supplies and materials, as needed
3
Experience For AM Lobby Attendant Resume
- Gives the recognition to repeat guests
- Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
- Cleans and dusty lobby areas
- Cleans and restock all assigned restrooms
- Removes trash from all assigned areas
- Polishes all metal around lobby areas
- Turn lost and found items in accordance with hotel standards
- Cleans and sanitizes assigned public and back of the house areas
- Remove room service trays from hallways and places in appropriate location in service corridor
4
Experience For Maintenance Asst / Lobby Attendant Resume
- Properly uses and maintains equipment and supplies
- Cleans ice machine areas
- Cleans door jams and fire boxes
- Cleans and mops hallways
- Cleans spots on carpets
- Cleans Front Desk and back office area
- Cleans back of the house windows as needed
- Takes trash to the compactor at the end of the day
- Performs as restroom attendant for special events when required
5
Experience For Lodge Breakfast / Lobby Attendant Resume
- Performs as room attendant, if required, on an emergency basis
- Able to communicate with guest and team members
- Keeps all public areas neat, vacuumed and dusted. Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free. Removes all trash from areas
- Ensure the front entrance is pristine at all times in accordance with the standards of The Holiday Inn World’s Fair Park. (Remember, the front entrance is the first thing the guest sees/experiences)
- Be polite, but not intrusive
- Respond to guest calls as requested
6
Experience For Lobby Attendant Resume
- Responsible for the cleanliness of the exterior of the building including but not limited to the sidewalk, windows, awnings, ashtrays, garbage cans, planters, etc
- Bathroom cleaning procedures include but are not limited to: supply replacement, cleaning of the urinals, the marble walls behind the urinals, cleaning the sinks, mirrors and the floors, toilets, empty trash cans, refill soap dispensers, etc. when necessary
- Cleanliness and restocking of the fitness center and the pool area – partitions, doors walls, etc
- Dust furniture in the Lobby
- Vacuum carpet on a daily basis throughout the lobby
- Clean Locker Rooms and restock supplies
- Turn in all lost and found items as soon as they are found
- Responds to guest questions. Provide guest assistance, direction, and information
7
Experience For Hotel Lobby Attendant Resume
- Able to maintain a 4 diamond level of service
- This is an non-exempt, hourly paid position subject to overtime pay
- Lift 20 lbs frequently and work on feet entire shift
- Communicate with guests, associates, and management
- Clean all associates corridors
- Clean and service all public areas
- Respond to guest requests as needed
- Dust and polish furniture, fixtures and window frames
8
Experience For Sb-hotel Night Lobby Attendant Resume
- Clean and shine all glass and metal surfaces
- Clean offices as assigned
- Remove trash to dumpster
- Clean public restrooms and stock with supplies
- Clean public elevators (inside and out)
- Notify housekeeping office of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, drapery or electrical fixtures and update housekeeping management on the progress and status of area of responsibility
- Notify housekeeping office of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, drapery or electrical fixtures and update housekeeping management on the progress
- Assist the guest with directions to the pavilion and surrounding outlets. Moves furniture, washes windows and vacuums carpet
9
Experience For AM Lobby Attendant Resume
- Clean all areas of the hotel lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices and smoke shack
- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags and any cups and coffee condiments
- Clean rugs, carpets, upholstered furniture and draperies
- Dusts furniture. Washes walls, ceilings and woodwork. Cleans windowsills, door panels
- Empties wastebaskets and empties and cleans ashtrays
10
Experience For Maintenance Asst / Lobby Attendant Resume
- Replenishes any necessary supplies
- Dust, sweep and mop stairwells
- Clean Hotel entrance (both front and back), wipe counters, high dust, clean glass doors, etc
- Clean employee areas (i.e., break room, back offices, and locker room) throughout the day: dust and mop floor, wash and dry towels, pick up trash and stock dispensers
- Shampoo carpets, scrub steps and strip and wax floors
- Move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion
- Keeps all public areas neat, vacuumed and dusted
List of Typical Skills For a Lobby Attendant Resume
1
Skills For Hotel Lobby Attendant Resume
- Notify housekeeping office of malfunctioning equipment, supplies needed or damage to floor covering,
- Use hand and power tools, painting equipment, and cleaning equipment/supplies
- Never use the telephone in a guest room except to call housekeeping for problems that need reporting or to change the room status
- Prepare housekeeping cleaning cart for next days use if necessary
- Clean and set up function /meeting rooms according to function sheets
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
- Move throughout building, bend, stoop and reach on a continuous basis up to an 8-hour shift.What are we looking for
- Keep outside entrances and terraces clean, including the Riviera
2
Skills For Sb-hotel Night Lobby Attendant Resume
- Work a flexible schedule including AM's, PMs, weekends and holidays
- Picks up and delivers guest request items on a timely basis such as irons, ironing boards, cribs and rollaway beds
- Deliver guest requested items, and return to Housekeeping office after a guest has checked out
- To service all men's and ladies' public restrooms in lobby areas, restaurants, and meeting room levels
- Vacuum carpeting, upholstery and drapery
- Empty all smoking materials from ash urns
- Stock housekeeping cart with all necessary supplies
3
Skills For AM Lobby Attendant Resume
- Responds to calls for housekeeping problems: broken glass, spills, toilet backups, etc
- Periodically checks Lobby Restrooms. Makes sure all surfaces are clean. Restocks all supplies including toilet paper, soap and hand towels
- Lift and carry trash weighing up to 30 pounds a distance of up to 150 feet
- Push and pull vacuum weighing up to 25 pounds
- Dust the entire room including: Headboards, window ledges, pictures, all furniture, lampshades, all woodwork ledges, thermostat, etc
4
Skills For Maintenance Asst / Lobby Attendant Resume
- Check all lights to ensure light bulbs are all working
- Perform deep cleaning tasks as scheduled and assigned
- Maintain employees areas including locker rooms and service hallways so they are clean and in orderly condition as needed and directed
- Never allow anyone in the guest’s room. Politely refer them to the front desk, explaining that this policy is for their own protection
- Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager
- Complete projects as assigned by Housekeeping Management
- Deep cleaning of public areas restrooms and public areas as needed
- To service all public restrooms in lobby, meeting areas, and pool areas
5
Skills For Lodge Breakfast / Lobby Attendant Resume
- Ensure business center and closing room are maintained neat and clean at all times
- Clean public restrooms and replenishing toilet paper, tissue, c-fold towels, hand towels, etc
- Perform all tasks as assigned by Housekeeping Management
- Participate in the construction, breakdown, and moving of office space and furniture
- Follows OSHA regulations and all policies and procedures as set forth by Housekeeping Department
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
6
Skills For Lobby Attendant Resume
- Uses proper chemicals when cleaning as described by the department’s procedures
- Immediately reports maintenance deficiencies, damage, or loss to Housekeeping Department
- Assists with general cleaning of guestrooms
- Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
- Transfers and stocks all supplies from receiving as directed
- Ensures that Housekeeping storeroom is neat, organized, and secure
- Replaces burned out light bulbs according to established procedures
7
Skills For Hotel Lobby Attendant Resume
- Assists in preparation and deep cleaning of VIP rooms
- Completes in a timely manner daily cleaning items for the specific public area assigned
- Wipe down and maintain cleanliness of cleaning equipment (e.g., vacuum)
- Responsible for sorting and placement of wash cloths, rugs, blankets, shower liners, bed pads and rags
- Properly use all cleaning equipment and materials
8
Skills For Sb-hotel Night Lobby Attendant Resume
- Stand, walk, for extended period of time
- Bend, stoop, kneel, climb, ascend and descend stairs
- Perceive sizes, shapes, temperatures, textures, smell specific orders and aromas, perceive depth and distance
- Respond to all guest and departmental requests promptly
- Check in and gather daily supplies needed to perform job, restock all supplies as needed
- Review Daily Events list for event space usage and group break times to ensure efficiency of time
- Keep all ash urns clean
- Clean and stock all public restrooms
9
Skills For AM Lobby Attendant Resume
- Maintain cleanliness of the Riviera Theatre and Hospitality Suites
- Clean all guest elevators
- Sweep flag pole terrace and 2nd floor garden
- Clean glass on Palmetto Café outside façade, lobby doors and 2nd floor garden doors
- Empty all trash cans in public areas and take to dumpster
- Turn in all articles found to a supervisor or dispatcher
- Be knowledgeable of, implement, communicate, and comply with policies of Belmond Hotels, Belmond Charleston Place and its Hotel Human Resources Department
10
Skills For Maintenance Asst / Lobby Attendant Resume
- Energetic and professional approach to their job
- Professionally represent “THE HOLIDAY INN WORLD’S FAIR PARK” while presenting a warm, professional, and refined demeanor with guests and fellow team members
- Washes walls and ceiling, moves furniture’s when needed to clean walls
- Sweeps, mops, scrubs, all public areas floor
- Respond at all times in a friendly, helpful manner to guests and other colleagues
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
- Use vacuum, mop and full bucket of water, and like equipment
List of Typical Responsibilities For a Lobby Attendant Resume
1
Responsibilities For Hotel Lobby Attendant Resume
- Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free. Removes all trash from areas
- Lift boxes up to 10 pounds and carry them for up to 75 feet
- Knowledge of cleanliness standards
- Comply at all times with Finard Coventry standards and regulations to encourage safe and efficient hotel operations
- Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees
- Thoroughly clean and restock guestrooms
- Refresh a “pick-up” (stay over refresh, room change, transfer, etc.) room as required
2
Responsibilities For Sb-hotel Night Lobby Attendant Resume
- Make the bed and clean the telephone and receiver with disinfectant
- Check and wipe all drawers and always check under and behind all furniture
- Check the closet, luggage racks, laundry bags with laundry slips, and hangers
- Checklist and placement of Do Not Disturb sign on door, in room literature, stationary and promotions
- Vacuum/shampoo carpet in public areas
- Keep all hallways, public areas, and closets clean, neatly broomed and vacuumed
- Report any maintenance repairs (broken items, soiled walls, soiled spots in carpet, paint touch-ups) immediately to Housekeeping Supervisor and/or Front Desk Supervisor
- Run glasses for the guestrooms through the dishwasher nightly as needed
3
Responsibilities For AM Lobby Attendant Resume
- Clean and sanitize all public and employee restrooms as needed. Restock supplies
- Help to maintain general property grounds, main entrance and employee entrance
- Wash all glass areas
- Maintain and clean all light fixtures and pictures
- Maintain adequate supplies and amenities in public areas
- Remove trash from offices, employee cafeteria and front desk whenever necessary
- Respond to guest requests and deliver guest requested items to appropriate locations as directed (i.e. prompt responses, we care calls, delivery calls, etc.)
4
Responsibilities For Maintenance Asst / Lobby Attendant Resume
- Satisfactorily perform routine cleaning in public areas including lobby and function space, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet
- Work closely with the bell staff to ensure smooth handling of guest luggage, deliveries and special requests
- Clean and maintain back of house area including, but not limited to, employee break room, executive offices, hotel laundry area and employee restroom
- Comply with all Four Seasons' Category One and Two Work Rules and Standards of Conduct as set forth in the Employee Handbook
- Empty trash receptacles, pick up litter in and around buildings, and replace light bulbs
- Maintain cleanliness of lobby and other common areas
5
Responsibilities For Lodge Breakfast / Lobby Attendant Resume
- Deep cleaning of assigned areas of hotel including, but not limited to, shampooing of rooms and public area carpets, window washing, light fixtures and guest elevators
- Deliver items to guest rooms upon request from front desk
- Report guest room and common area maintenance issues to appropriate persons
- Move and arrange furniture, turn mattresses
- Provide support to room attendants
6
Responsibilities For Lobby Attendant Resume
- Maintain cleanliness of all stairwells located on assigned station and guest elevators and vestibules
- Maintain all elevator lobbies, keep elevator doors and tracks clean and mop floors on a daily basis
- Keep sand in ash urns clean, maintain cleanliness of containers, empty all trash receptacles and clean inside and outside areas
- To service the administrative offices
- Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are provided. Ensures cart, linens, public areas, and equipment are clean and in working order
- Clean the pool each shift
7
Responsibilities For Hotel Lobby Attendant Resume
- Ensure all assigned areas area maintained properly
- Clean elevators and tack to ensure cleanliness
- Clean and mop all hallways and Guest landings
- Clean cigarette urns both inside and outside as needed
- Answer and handle all service calls as quickly as possible
- Clean associates lockers and restrooms
- Frequently spot clean hallway fire extinguishers, light fixtures etc
8
Responsibilities For Sb-hotel Night Lobby Attendant Resume
- Vacuum first and second floor public areas
- Cleans elevator foyers
- Cleans elevator tracks
- Vacuums guest hallways
- Answer pager promptly
9
Responsibilities For AM Lobby Attendant Resume
- Cleans elevator doors
- Cleans spots on walls
- Dust all furniture and pictures, clean all windows and glass, and vacuum public areas
- Vaccum and dispose of trash in office areas
- Maintain appearance of and vacuum stairwells
- Clean guest room when needed
10
Responsibilities For Maintenance Asst / Lobby Attendant Resume
- Performs daily/weekly/monthly/quarterly deep-clean projects as assigned by manager
- Use vacuum, mop and fill bucket of water, and like equipment
- Lift and carry 35 lbs. as well as push 75 lbs
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