Lending Manager Resume Sample
Kendall Spencer
5275 Arlo Well,
Dallas,
TX
+1 (555) 250 9786
Work Experience
Lending Manager
11/2016
-
PRESENT
Chicago, IL
- Extensive knowledge of bank’s operations\systems, regulatory and compliance issues
- Manage all possible related operations subject to volume/expense/regulatory/compliance issues by originating high quality mortgage loans for resale in secondary markets and portfolio
- Liaison for escalated issues both from an operations and customer service standpoint People
- Analyze financial information for customers and make recommendations to customers about which lending solutions would best meet the customers’ financial and personal objectives. Advise customers about the consequences, risks, and benefits of alternative lending solutions
- Promote Citi’s brand, and promote Citi as the provider for lending and other financial solutions. This includes, but is not limited to, promoting Citi and its financial services to real estate agencies, builders and customers
- Visit customers outside of Citi’s offices, with such visits to vary from HLO to HLO based on clientele, geography, market conditions, and other factors
- Develop and maintain outside relationships with key community partners, including realtors, certified professional accountants, and builders to drive Citi’s mortgage solutions for customers
- Work with Processors/Closers and customers to ensure the timely closing of the customer’s loan
- Expert knowledge of Citi’s lending products and services and pricing alternatives
Home Financing Lending Manager
07/2013
-
05/2016
Philadelphia, PA
- Go outside to key referral relationships (Realtors, CPA's, Builders, etc.) to drive mortgage business into the bank
- Recruit, motivate, and coach a team of top performing Lending Managers and Mortgage Bankers to ensure ‘best in industry’ culture resulting in world class service, ongoing business development, marketplace leadership, and targeted results
- Work with senior team to manage Citi Card’s lending strategy globally, identifying customer needs and solutions while also managing the execution of these new ideas and solutions into the marketplace
- Building customer relationships through the provision of non-lending related banking products
- Provide leadership for Recreational Lending’s business model; sales, credit underwriting, and operations (loan funding and lien perfection)
- Provide leadership and oversight for the department’s first line of defense responsibilities
- Develop, implement and administer marketing strategies and sales management practices to effectively promote Recreational Lending that meets BB&T’s standards for quality, profitability and growth
- Develop, implement, administer and measure Recreational Lending’s product offerings to ensure they meet BB&T’s standards for quality, profitability and growth
- Develop, implement, administer and measure Recreational Lending pricing disciplines and strategies to ensure they meet BB&T’s standards for quality, profitability and growth
Digital Lending Manager
07/2007
-
04/2013
Chicago, IL
- Develop, implement and administer credit discipline and strategy within Recreational Lending to ensure it meets BB&T’s standards for quality, profitability, and growth
- Develop, implement, administer and measure Recreational Lending’s client service standards to ensure they meet BB&T’s standards for Perfect Client Experience (PCE), quality, profitability and growth
- Develop, implement, administer, and measure Recreational Lending’s compliance and quality assurance program
- Develop, recommend and administer Recreational Lending’s policies, procedures, and guidelines to ensure they meet BB&T’s standards for quality, profitability and growth
- Develop, implement, administer and monitor Recreational Lending policies, procedures and guidelines for approving new dealers and brokers to insure they meet BB&T’s standards for quality, profitability and growth
- Able have access to some of the best banking, wealth and insurance benefits in the market
- Offered a highly competitive remuneration that is fair and consistent for all our people
Education
Argosy University - San Diego Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent Profit & Loss management skills with substantial experience leading a profitable retail business and executing a strategic business plan
- Strong relationship-building / customer service skills
- Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously
- Strong developed sales skills are required
- Proven business experience in Credit Card revolving products or similar lending capabilities
- Open to navigating new problems, versatile in learning new skills and open to change
- Preferably, is sued to multi-cultural environments.Has sound communication skills, both oral and written, in english and spanish
How to write Lending Manager Resume
Lending Manager role is responsible for retail, training, customer, events, financial, insurance, planning, analysis, recruiting, credit.
To write great resume for lending manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lending Manager Resume
The section contact information is important in your lending manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lending Manager Resume
The section work experience is an essential part of your lending manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lending manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lending manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lending Manager resume experience can include:
- Strong Recruiting Skills
- Proven track record of successfully managing 10 or more remote Home Lending Advisors
- Possess knowledge or experiences in building a network or source for customer acquisition
- Strong abilities in leadership and decision making
- Strong knowledge of banking compliance issues and regulations
- Strong knowledge of banking operations and procedures
Education on a Lending Manager Resume
Make sure to make education a priority on your lending manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lending manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lending Manager Resume
When listing skills on your lending manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lending manager skills:
- Proven financial creativity and innovative mind, excellent financial analysis skills
- Experience in credit anlysis and product managment with proven succes record
- Comfortable with and can effectively navigate through ambiguity
- Demonstrate a passion for understanding and getting to know businesses, focusing on our existing portfolio of Pension Providers
- Experience of reviewing and writing credit applications
- Experience working in a retail bank, cross-selling to mortgage customers
List of Typical Experience For a Lending Manager Resume
1
Experience For Home Financing Lending Manager Resume
- Effectively execute the sales process from assess to post-sale
- Expert in all bank lending product lines specifically commercial, SBA and consumer
- Assists the Regional Chairman in the development and implementation of the bank policies and procedures and special projects
- Set and meet challenging individual and market goals without direct supervision in a positive team oriented environment to ensure Bank wide goals are met
- Facilitate all training modules for Lenders and Managers including initial sessions, follow-up sessions, and refresher sessions as required; Work with lenders to improve sales and possibly uncover additional member needs and match those needs with other credit union products and services as well as those offered by CUNA Mutual Group
- Ensure that financial risk, performance, and revenue discussions take place with credit union management and staff
2
Experience For Recreational Lending Manager Resume
- Support and coach credit union branch management on a continual basis focusing on implementation of developmental tactics and principles which ensure achievement of credit union lending objectives
- Develop, implement, track, and review credit union level sales incentive plans to support the success of Credit Unions
- Understand credit union goals to a level that allows for the creation and implementation of mutually beneficial CUNA Mutual Group and credit union lending solutions through effective use of the current sales tracking systems/tools (i.e. salesforce.com) and active involvement in sales teams
- Build and nurture collaborative partnerships with credit union management and front line lending staff, which increases loyalty to CUNA Mutual Group and mutually supported lending related solutions (credit insurance, debt cancellation, MRC, Gap, etc.)
- Ensure sound financial management of territory and resources to ensure a favorable return on dollars invested in credit union and account team training, as well as create and utilize reports measuring the effectiveness of the overall support of assigned Credit Unions
3
Experience For Producing Lending Manager Resume
- Maintain knowledge on emerging credit union marketplace trends in the financial services industry and the training field, in order to make recommendations to the portfolio of credit union learning solutions and provide expertise to the internal and external customer base
- Conduct self in a manner consistent with established policies and procedures of ethical market conduct, including but not limited to the Program’s shared team philosophy, with high standards of honesty, fairness, and integrity
- Help organize ideas and materials for, and actively participate in, customer engagement, implementation, credit union performance review meetings, and account team discussions
- Observe and actively participate in crucial conversations with customers at assigned accounts concerning Program-related topics including but not limited to: participation percentages, effective coaching, recognition and reward programs, sales culture, etc., resulting in improved behaviors and strengthened results
- Strong selling, motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations
- Demonstrated effective analytical, problem solving, organization and planning skills; Ability to effectively communicate in a virtual channel with strong influencing and persuasion skills, at both the customer and internal levels
- Excellent interpersonal, verbal and written consultative and public speaking skills
4
Experience For Digital Lending Manager Resume
- Proven ability to coach credit union staff and to develop and execute behavioral action plans
- Prioritize and develop action plans to maximize results
- Territory management an asset
- Life and Health insurance license (resident) within 90 days of employment
- Drive to Credit Unions in territory up to 50% of the time
- Works with Community or Market President to execute the specific business development plan designed for the community or market focused on growing both small and large commercial relationships through relational selling in a trusted advisor role to assist them in recognizing opportunities and risks while helping them accomplish their goals through their use of Bank’s products and services
List of Typical Skills For a Lending Manager Resume
1
Skills For Home Financing Lending Manager Resume
- Monitor individual performance & effectiveness and provide back up to underwriting team as needed by making credit decisions on loan applications
- Demonstrate ongoing success in achieving goals outlined in the areas of participation, revenue, and expense management in the assigned territory
- Previous home lending experience would be highly desirable
- Possess customer service or sales knowledge and experience
- Facilitating prompt turnaround times and ensuring accuracy, courtesy and knowledgeable service when dealing with HFAs
- Understanding of home lending principles
2
Skills For Recreational Lending Manager Resume
- Maintaining thorough knowledge and understanding of OneMain’s policies and procedures, as well as, state and federal laws
- Maintaining the confidentiality of Bank and customer information
- Reviewing exceptions and complex applications outside underwriters’ authority
- Ensuring underwriters’ quality of bookings and risk versus reward are aligned with OneMain's risk appetite
- Leading reviews to ensure alignment in team’s judgment with OneMain’s risk appetite and monitor credit quality
- Achieve increase in protection solution sales using lending and coaching techniques in all assigned accounts (other accounts as needed)
- Facilitate the Home Lending journey for customers who interact with St George virtually or through non face to face means
- Actively followup with customers post settlement to ensure an ongoing relationship with the Group
3
Skills For Producing Lending Manager Resume
- Maintains thorough knowledge and understanding of Springleaf’s policies and procedures, as well as, state and federal laws
- Maintains thorough knowledge and understanding of OneMain’s policies and procedures, as well as, state and federal laws
- Possess experiences in delivering tasks requiring pro-activeness, activeness, sound judgement and ability to solve problems to meet certain targets or objectives
- Possess enthusiastic, organizational, leadership and time management personality
- Contribute to the development of a sound profitable business by creating effective referral networks, including internal business relationships, existing customers and the local market activities
- Ensure customers' loan repayment capacity which is a fundamental part of the loan application process
- A passion for sales delivery
4
Skills For Digital Lending Manager Resume
- Undertake quality conversations with customers
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination of people and resources
- Strong sense of financial integrity
- Demonstrated ability to promote, sell and market products/services
- Working knowledge of branch based business
5
Skills For Consumer Lending Manager Resume
- Knowledge of the principles and processes for providing customer and personal services, and evaluation of customer satisfaction
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and issues
- Successfully recruit, interview, hire, develop and retain Home Lending Advisors
- Knowledge of the functions and operations of underwriting credit
- Defend his analysis when presenting to senior management
- Independently solve unstructured problems and to work with ambiguity
- Manage multiple tasks in a matrix environment
- Aptitude to supervise, train and direct the activities of others
6
Skills For Region Lending Manager Resume
- Analyze and comprehend complex finance data and provide financial alternatives
- Translate and drive business strategy
- Able to accomplish results through others
- Able to translate and drive business strategy
- Retain and deepen customer relationships through quality needs based conversations to explore customers financial needs and goals
- Selling Westpac’s financial products and providing professional financial advice by meeting with customers and deepening customer relationships through quality needs based conversations, exploring customers financial needs and goals
- Retain and deepen customer relationships through quality needs based conversations to explore customers' financial needs and goals
7
Skills For SBA Lending Manager Resume
- Actively followup to ensure the fastest time to home loan approval and settlement for the benefit of the customer
- Approve Home Loans within your Delegated Risk Authority
- Management of Indirect underwriting team to ensure that underwriters are well motivated, trained and current with all products and underwriting guidelines. In a similar fashion, ensure that all underwriters are current and maintain a strong understanding of all applicable regulatory requirements
- Utilize effective communication and negotiating skills to provide support to the dealers/branches as needed to maintain a high level of customer service. Ensure all loans are handled in an effective and timely manner
- Develop and implement operational efficiencies to ensure appropriate staffing levels are in place at all times. Ensure capacity elasticity through relationships with outside vendors. Work to reduce cost through enhanced system utilization
- Time Management, Leadership, Management, Presentation Skills
- Develop and maintain robust Indirect Lending policies and procedures framework that is in accordance with all applicable laws, regulations and industry trends
- Maintain extensive relationships with outside vendors other credit professionals ensuring that Eastern Bank’s products, standards and processes remain best in class
- Increasing the growth and managing the retention of a lending portfolio
8
Skills For Branch Lending Manager Resume
- Entitled to a suit of online learning, training modules and career planning tools to grow with us
- Encouraged to participate in the community through paid volunteer leave and secondments available
- Review exceptions and complex applications outside underwriters’ authority
- Ensure underwriters’ quality of bookings and risk versus reward are aligned with Springleaf’s risk appetite
- Lead reviews to ensure alignment in team’s judgment with Springleaf’s risk appetite and monitor credit quality
- Ensure underwriters’ quality of bookings and risk versus reward are aligned with OneMain’s risk appetite
9
Skills For Home Lending Manager Resume
- Lead reviews to ensure alignment in team’s judgment with OneMain’s risk appetite and monitor credit quality
- Actively manages the communities or market’s commercial portfolio to include but not limited to past due calls, problem loan management, and exception threshold monitoring & resolution
- Reviews and approves commercial credit packages exceeding individual officer lending authorities and works with the community or market president along with executive management and credit function for final approval on larger transactions
- Ensures that commercial credit packages prepared by lending officers meet Simmons Bank standards for accuracy, content, and quality of presentation, and provide all information needed for prudent credit decision. Ensures that lending officers comply with Simmons Bank credit policy and prudent lending practices
- Ensure that subordinate officers are reviewing and analyzing complex financial information to determine a borrower’s creditworthiness
10
Skills For Senior Lending Manager Resume
- Communication, Critical Thinking, Problem Solving, Sales
- Prepares and conducts annual evaluations of lending associates, and impose disciplinary action when warranted
- Become active in the market through membership in business organizations, community events and/or non-profit organizations where one can be in a position to advance the reputation of the Bank
- Set and meet challenging individual and market goals without direct supervision in a positive team oriented environment to ensure Bank wide goals are met.
- Supervises entire lending team of community or market under the direction of the Community or Market President
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