Lead Support Engineer Resume Sample
Julien Lueilwitz
27898 Christiana Wells,
Detroit,
MI
+1 (555) 153 0652
Work Experience
Lead Support Engineer
11/2016
-
PRESENT
Philadelphia, PA
- Run expert-level debug, effectively solve or narrow down the issue
- Working close with development team to exchange foundries’ technical requirements
- Manage your team of support engineers solving Amazon Drive customers’ wide variety of problems
- It is a technical hands-on role requiring the person to provide BAU production support
- Self-starter with a proven track record in leading a team and working independently; taking end to end accountability and ownership of support systems
- Critical thinking; ability to understand, dissect and analyse information
- Promotes a culture of collaboration and teamwork
Support Engineer, Lead
06/2014
-
07/2016
Chicago, IL
- Prior leadership of resources
- Experience or good exposure to MDM, data warehousing or data modeling
- Exposure in ETL & Data Quality tools & reports
- Basic Idea of one or more data integration middleware products and/or technologies such as HL7 interface engine, IBM WebSphere Message Broker, IBM MQ, SFTP/FTP scripting
- Needs excellent verbal and written communication skills; Facilitation of standard support/resolution document creation
- Team Player, passionate problem solver & ability to multitask in a demanding environment
- Coordinates off-site support requirements when assigned to the home office
Hyperion Support Lead Engineer
06/2011
-
12/2013
Los Angeles, CA
- Owning the responsibilities of blade repair documentation
- Strong mechanical and composite knowledge
- On a high level, understand the mechanical system in wind blade production, and how the mechanical system interacts with other systems
- Understanding of the behavior of composite materials and design
- Documents cases, recommendations, and resolutions clearly in the CRM system, reviews colleague’s cases on regular basis
- Provide implementation and post implementation customer support for an assigned customer
- Focus on Severity 1 and 2 issues from a reactive stand point and sharing account intelligence with wider BMC support org
Education
West Virginia University
2006 - 2011
Engineer's Degree in Audio
Professional Skills
- Strong Database skills, experience in writing queries (SQL)
- Excellent documentation skills, insights, and experiences
- Excellent analytical skills; Experienced in supporting Data Analytics applications (Qlikview, Atscale, BO etc)
- This role requires 5 years of support experience Or 5-7 years of engineering experience with a strong support mindset
- Time management skills and ability to prioritize multiple issues
- Strong technical communication skills to engage with Farelogix development teams
- Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations
How to write Lead Support Engineer Resume
Lead Support Engineer role is responsible for database, technical, hadoop, etl, advanced, research, training, integration, security, telecommunications.
To write great resume for lead support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead Support Engineer Resume
The section contact information is important in your lead support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead Support Engineer Resume
The section work experience is an essential part of your lead support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead Support Engineer resume experience can include:
- Responsible for ensuring uptime & stability of Hadoop technologies including HDFS, Hive, Pig, Flume, HBase, Spark, Impala and Hadoop ETL skills
- Directly manage or provide strong oversight to highest priority customer support issues and situations
- Very good knowledge and experience in operations management
- Highly proficient written and verbal communications skills
- Highly proficient ability to grasp and apply new information quickly and effectively handle complex assignments
- Experience in analyzing text, streams with emerging Hadoop-based Big Data, NoSQL, Analyzing data with Hive, Pig and HBase
Education on a Lead Support Engineer Resume
Make sure to make education a priority on your lead support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead Support Engineer Resume
When listing skills on your lead support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead support engineer skills:
- Strong analytical/problem solving skills with knowledge of the airline industry
- Good to have Scripting experience
- Troubleshoot on Hadoop technologies including HDFS, Hive, Pig, Flume, HBase, Spark, Impala and Hadoop ETL skills
- Multi-task, results driven, able to make strategic decisions, upward communication skills, develop reports and presentations
- Turbo Propeller systems experience. ‘Hands On’ repair experience and propulsion systems knowledge
- Experience in development, maintenance and support of Java Products/Applications. Experience
List of Typical Experience For a Lead Support Engineer Resume
1
Experience For Lead Tech Support Engineer Resume
- Develop, document and implement all necessary IT controls, policies and procedures associated with the role’s area and consistent with internal policies, methods, legal and regulatory compliance requirements and as requested by management
- Experience with Informatica or Informatica Cloud products
- SAAS experience (Nestuite, Microsoft Dynamics, Navision, Workday, Amazon) desirable
- Customer Success Management experience
- Application Support experience
- Experience in Dev ops and current knowledge of tools such as Jenkins, Git & Artefactory
- Contact with Deputy Program Managers Engineering (DPME) and other professionals within the Engineering department and with project teams across the company
2
Experience For Support Engineer, Lead Resume
- Guides the 3rd party technology providers to ensure customer satisfaction with our products during and after implementation
- Conduct training and workshop for 3rd party technology providers as needed
- Responsible for TWS job scheduling of in-scope applications
- Analyzes technical issues that arise and determines when escalation to our development teams is warranted
- Evaluates potential solutions to solve complex problems and selects the best technical strategy to allow for greater scalability of our potential customer base
- Monitor and track customer issues
- Guides the 3rd party technology providers with best practices that utilize the API Gateway
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
3
Experience For Hyperion Support Lead Engineer Resume
- MS/BS in Computer Science or equivalent technical experience
- Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage
- Experience in job scheduling tools like TWS, MariaDB & other database platforms (DB2, Oracle, MS SQL Server)
- Manage software development life cycle - including business planning, data analysis, process analysis and design, business and functional requirements analysis, use case analysis, system design, development using various tools and techniques, testing, and implementation
- Collaborate with other developers/Prod support team, business analysts, architects, testing leads to implement projects and enhancements. Work with Data analysts in the requirements gathering process and with QA team and developers to diagnose and resolve performance related problems
4
Experience For Lead SW Technical Support Engineer Resume
- Work with Project Managers to help determine timelines and project tasks, besides estimating the projects/requirements appropriately
- Provide technical leadership and contribute to the definition, development, integration, test, documentation, and support across multiple platforms (Teradata, Unix, Hadoop, and Informatica etc.)
- Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals. Interpret and transform information based on business requirements and provide the data for delivery
- Responsible for understanding the business problem to be solved and providing a technical solution using Teradata as primary tool, while also integrating other technologies as necessary and as approved by technical leadership
- Experience in analysis, design, development, implementation and production support of quality products in a Data warehousing environment
- At least, 3 to 6 years hands on experience in Hadoop and working knowledge of Hive, Hbase, Sqoop,Spark,Flume,Kafka and any database like Teradata/DB2/Oracle/ETL tools
- Hands on experience of workflow/schedulers like Oozie
- Very good knowledge of occupational health and safety
5
Experience For Production Support Lead Engineer Mgr Resume
- Very good knowledge of SCM, FCM, functions, controls and logic
- Very good knowledge of logistics
- Experience in the software industry (Supporting products built in Salesforce.com or any SaaS platform preferable)
- Proficient in Hadoop MapReduce programming and Hadoop ecosystem
- Expertise in HDFS architecture, Hadoop framework - Map Reduce, Hive, PIG, Sqoop, Flume & data warehouse concepts
- Design and build scalable infrastructure and platform to collect, process and analyze very large amounts of data (structured,Semi Structured and unstructured)
- Knowledge on various industry data models under financial domain e.g., FSLDM is an advantage
- Create/review package design in changes or improvements and monitor the implementation plan
6
Experience For Team Lead Support Engineer Resume
- Participate in research teams to analyse facilities or travel equipment and make the applicable recommendation
- Support the operations and maintenance departments whenever necessary
- Work with suppliers to solve problems, make updates, or implement technologies
- Write reports, letters or technical documentation and address confidential matters
- Assist supply chain activities required by project
- Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems -- including shell scripting, Python, basic system administration, system tools, procedures -- that aid in operation and troubleshooting of software components that operate in those environments
- Performs requirements analysis, requirements definition, requirements management, functional analysis, performance analysis, system design, detail trade studies, systems integration and test (verification), validation and interface definition studies of subsystem or system elements under supervision of the lead systems engineer
7
Experience For Lead, Foundry Support Engineer Resume
- Develops and evaluates systems, networks and information systems to ensure designs meet applicable governmental security specifications
- Supports the generation of technical engineering products by using the appropriate standards, processes, procedures, and tools throughout the system development life cycle
- Independently determines proposed approach to solutions
- Contributes to the completion of major programs and projects
- Designs a complete and complex framework, system or product
8
Experience For Lead Services Specialist Customer Support Engineer Resume
- Regular contact with senior levels of internal work groups
- Frequent contact with external customers
- Perform as service desk manager, when the SD manager is unavailable
- Perform queue management and case assignment, as required
- Perform case resolution on issues at the apex of level 1 ability to resolve or require changes
- End User Support for on-premise and cloud services
- BAU and Operations support
- Growth to a full 24x7 model and integration with other support teams
- Review periodic reports, assess current unit performance and do detailed analysis as required to highlight constraints, issues and opportunities
9
Experience For Lead Customer Support Engineer Resume
- Propose solutions and work with customer representatives to implement changes
- Work with plant personnel to improve operations’ buy-in
- Conduct periodic benefits analysis and ensure that all installations continue to provide benefits for all customers
- Provide access and support to engineers in multiple geographies
- Troubleshoot technical issues in a variety of applications
- Triage support tickets and ensure they are responded to within stated SLAs
- Resolve Support tickets and assist other members as needed
- Coordinate with other geography support teams to hand off critical issues
10
Experience For Lead Blade Support Engineer Resume
- Track outages and root causes for all outages
- Product advisor around customer Projects to reduce risk and increase assurance for success
- Understand control systems such as Crestron/AMX control systems to diagnose and support
- Define technical solutions and implement these in close collaboration with the business
- Self-motivated individual with deep sense of ownership and accountability
- Previous Management or Team Leadership experience within Hyperion EPM or other Technical Delivery Projects and proven ability of managing/leading the well-being of a team (i.e. Performance Management Process, staff issues, team development/motivation etc.)
List of Typical Skills For a Lead Support Engineer Resume
1
Skills For Lead Tech Support Engineer Resume
- Experience developing training material
- Experience leading a team to develop training material
- Experienced in designing and developing PaaS-ready applications
- Good understanding of RDBMS principles, Shared nothing, MPP architecture
- IT application support experience supporting numerous (over 20) applications
2
Skills For Support Engineer, Lead Resume
- Expert level trouble shooting experience with a keen desire to learn new technologies
- Experience documenting instances of AV equipment failure, repair, installation, and removal
- Strong commercial and business mind set with an understanding of technical systems
- Experience managing budget and resources
- Experience placing orders for AV equipment and consumables; inspect and verify all AV deliveries upon receipt
- Experienced in supporting Hadoop applications
3
Skills For Hyperion Support Lead Engineer Resume
- Experience in the software industry (Supporting products built in Salesforce.com or any SaaS platform preferable)
- Experience in various operating systems such as Windows, UNIX/Linux
- Experience in UNIX and Shell Scripting
- Experience in translating complex functional and technical requirements into detailed design
- Excellent Knowledge of Linux/Unix Operating Systems
4
Skills For Lead SW Technical Support Engineer Resume
- Experience in production support, implementation and application support
- Experience on Chef is required or shell /Perl/Python
- Development experience in a .NET environment
- Experience on Hyperion based Financial Business analytics projects
- Knowledge and experience with XML-based system interfaces, schema design, and XML based tools like SOAPUI are required
- Nice to have experience in Jira, Confluence, VersionOne, Sonarqube, Blackduck, Checkmarx
- Keeping the lights on, assuring systems are functioning and any suspicious trending activities are investigated and mitigated with appropriate actions
- Knowledge of troubleshooting AV issues using the appropriate testing tools; making repairs as necessary
5
Skills For Production Support Lead Engineer Mgr Resume
- Facilitate and lead collaborative working sessions for issues blocking engineering
- Provide training and demo GE optimization solutions to existing and potential customers
- Provide status updates on blocking issues to engineering on a regular basis
- Perform advanced troubleshooting and updating knowledge bases articles with solutions performed
- Provide world class customer service while performing and documenting this knowledge
6
Skills For Team Lead Support Engineer Resume
- Hands on performance tuning, query optimization, file and error-handling, restart mechanism
- Well versed with performance tuning and guiding the team with the best practices
- Travel offshore as required, to trouble shoot and assist in maintaining/updating central control system
- Assist with maintaining controls spares for project, as well as maintaining inventories of capital project equipment
- It is a technical hands-on role requiring the person to provide BAU production 24/7 support
- Responsible for Monitoring the Autosys jobs and if fails immediately resolve the issues
- Liaison between engineering, cloud, and IT departments
7
Skills For Lead, Foundry Support Engineer Resume
- Lead team on improving processes to reduce support requirements
- Drives a ‘can do’ atmosphere for positive and constructive feedback increasing interpersonal relationships, quality of work and productivity
- Are comfortable working both independently and collaboratively
- Constructively work together as a team, sharing ideas and resources
- Self-motivated, results oriented, and always raising the bar for yourself
8
Skills For Lead Services Specialist Customer Support Engineer Resume
- Expertise in scripting languages like perl, TCL desired
- Familiarity and expertise with Windows and Linux operating systems
- Highly proficient with requirements management & system modeling tools
- Highly proficient ability in communicating issues, impacts, and corrective actions
- Highly proficient ability to clearly report relevant to sound systems engineering design
- Participates in Modeling and Simulation
- Deliver Product Assessments with recommendations driving greater platform assurance and where appropriate higher availability and product performance
- Troubleshoot 3rd party developer issues using API Gateway
- Fault find and analyse problems affecting facility operations/control systems
9
Skills For Lead Customer Support Engineer Resume
- Handle multiple complex issues in a challenging, dynamic technical environment. -
- IBM Certified System Administrator WebSphere Application Server
- Kony Developer Certification 7.0
- IBM Certified HTTP Server
- Databases: MS SQL Server 2008/2012
- Manage incident trends with focus to close the loop on problem and incident
10
Skills For Lead Blade Support Engineer Resume
- Drive root cause analysis to prevent recurrence of problem incident
- Estimation of client-requested SOWs
- Lead for legacy support team (service partner liaison)
- Provide customer support and problem resolution for Boiler Optimization Solutions within the scope of a typical Customer Support and Services Agreements
- Maintain regular customer contact
List of Typical Responsibilities For a Lead Support Engineer Resume
1
Responsibilities For Lead Tech Support Engineer Resume
- Experience in developing long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs
- Upporting one or more Philips solution and/or technology required
- Knowledge of aeronautical Certification rules, ie EASA Part 21 and 145, CS-E, FAR’s
- Lead a team and provide guidance as needed
- Communicate to 3rd party developers with clear instructions on issue resolution
- Familiar with Bugzilla, and issue management systems (Jira - Service Desk)
- BS in Computer Science/Information Systems field or equivalent
2
Responsibilities For Support Engineer, Lead Resume
- Highly proficient knowledge of other related disciplines
- Recognizes various architectural patterns
- Sell concepts and ideas
- Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment
- Proficient in MS Office and able to produce board-level documentation
- Knowledge in domain-driven design methodologies desired
3
Responsibilities For Hyperion Support Lead Engineer Resume
- Technical Competency: Contribute towards development activities as an individual or be part of the team for successful project delivery
- In-house Capability: Maintain high standards of software quality within the team by following good practices and habits while delivering solutions on-time and on-budget
- People Leadership: Ability to lead a group of technical engineers and mentor them appropriately. Ability to define technical goals for a group of engineers and review them periodically
- Responsible for supporting Big Data, Hadoop, Data Analytics applications
- Performs customer requirements analysis, develops system requirements and defines allocations to lower levels (elements and components)
- Supervises the day to day work of electrical and/or mechanical support to engineering in the development, analysis and maintenance of processes, products or equipment
- Maintain call logs
- The Senior Hadoop Production Support associate/Mgr responsible for supporting a large-scale data processing system, for Data Ingestion and Data products that allow the Client to improve quality, velocity and monetization of our data assets for both Operational Applications and Analytical needs supporting distributed computing Big Data applications using Spark, on Cloudera / Hortonworks Distro
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