Lead Massage Therapist Resume Sample
Malachi Treutel
52532 Gust Mall,
New York,
NY
+1 (555) 535 9866
Work Experience
Lead Massage Therapist
12/2017
-
PRESENT
New York, NY
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Provide therapeutic massage service and body treatment using different modalities
- Maintain the highest level of customer service by providing guests with a broad understanding of current message techniques and procedures
- Assist in recruiting, interviewing, and hiring new Therapist
- Assist management in training, scheduling, counseling, motivating and coaching therapist
- Train new Therapist on the policies, procedures, and services
- Arrange workstation, treatment room, and verifies with guest to ensure they are comfortable and safe through service
- Escort guest to and from treatment room
- Promotes a positive image of the Spa to other Therapist and guests
Lead Massage Therapist
01/2013
-
07/2017
Dallas, TX
- Provide Spa tours as necessary
- Ensure inventory control through proper usage of products
- Recognized certification in massage therapy
- Explain products and reasons for the prescribed body treatment to guests
- Train technician team in massage, body and hydrotherapy treatments as needed, and evaluate treatment quality. Includes training of new hires
- Prepare massage staff work schedule on a daily and weekly basis, if directed to do so, maintaining appropriate staffing levels for seasonal variations
- Assist the Spa Director and Manager in locating, interviewing and selecting qualified staff
Education
Everest University - Tampa Campus
2008 - 2012
School's Degree in Massage Therapy
Professional Skills
- Adhere to all applicable local and state licensing laws and regulations related to the massage therapy services provided, including following any applicable law pertaining to maintaining current Massage License
- Have knowledge of and experience in performing Swedish and Deep Tissue Massage required, as well as knowledge of and experience in performing other modalities
- Exceptional Therapeutic techniques and skills
- Experience performing Swedish, Prenatal, Hot Stone and Deep Tissue Massage required
- Experience performing Swedish, Sports and customized sessions up to 2 hours
- Possess the ability to communicate effectively in a courteous and professional manner on a regular basis
- Provides excellent service consistent with the property’s core service standards and brand attributes
How to write Lead Massage Therapist Resume
Lead Massage Therapist role is responsible for training, software, insurance, education, design, retail, customer, leadership, print, english.
To write great resume for lead massage therapist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead Massage Therapist Resume
The section contact information is important in your lead massage therapist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead Massage Therapist Resume
The section work experience is an essential part of your lead massage therapist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead massage therapist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead massage therapist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead Massage Therapist resume experience can include:
- Stay current on the latest thinking pertinent to the department and become well-versed and trained in its application and ensure that the massage staff does the same
- Prior guest service experience, preferably in a hotel or resort spa or fitness center
- Proficient PC and software applications skills
- Linking therapeutic products to your service to enhance the guests experience at home
- Experience handling heavy volume of telephone calls
- Skilled in and utilizes Massage Envy approved modalities. Adapt at providing hot stone, prenatal, sports, deep tissue massage, as well as, Total Body Stretch
Education on a Lead Massage Therapist Resume
Make sure to make education a priority on your lead massage therapist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead massage therapist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead Massage Therapist Resume
When listing skills on your lead massage therapist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead massage therapist skills:
- The ability to demonstrate leadership skills, and multi-task between guest requests, operational issues, and team member needs
- Mentors therapeutic staff in respectful and honest manner effectively communicating and helping to create habits of success for every therapist
- Possess the ability to communicate effectively in a courteous and professional manner
- Perform professional quality massage. Create excellent client experience through friendly and helpful attitude
- Perform professional massage. Create excellent client experience through friendly and helpful attitude
- Models exceptional customers service skills for all staff
List of Typical Experience For a Lead Massage Therapist Resume
1
Experience For Lead Massage Therapist Resume
- Provide One-on-one assistance to Massage Therapists based on identified training to improve effectiveness
- To demonstrate leadership throughout the Spa and related areas to maximize guest satisfaction
- Coaching and counseling of therapists
- Assisting in other areas of spa
- Assist with recruiting, training, coaching and counseling Therapists
- Active role in training, coaching, & cheerleading
- Sets the tone for the therapeutic staff and is responsible for maintaining a positive work environment by fielding therapists complaints
- To assist in hiring and provide direct training and evaluation of staff for the Massage department
- Development and scheduling of training for new therapists
2
Experience For Lead Massage Therapist Resume
- Take part in planning & conducting therapist staff meetings
- Assist Spa Director in preparing for department meetings
- Promote positive guest relations for all guests by providing prompt, courteous and efficient service and ensure that the massage staff does the same
- Assists with finding coverage for call-outs, vacation requests, etc. for massage therapy team
- Adds input for marketing and menu items
- Assists with creating room assignment lists
- Ensures that service providers are utilizing room assignment list
3
Experience For Lead Massage Therapist Resume
- Performs inventory of all treatment rooms and notes missing or damaged product or equipment
- To conduct scheduled Massage, Body and Bath inventory and ordering
- Daily cleaning as needed in regards to treatment rooms
- Completion of all closing procedures
- Keep up with inventory & supply needs – inform CA timely for ordering
- Keep an eye on “shrinkage”. Things that are being wasted, abused, or used improperly
- Help with finding coverage for open shifts & call – outs
- Active role in scheduling issues. Try to stay ahead of it & communicate with FDA or CA
4
Experience For Lead Massage Therapist Resume
- Point of contact for questions regarding policy, contraindications, CE’s, licensure, & board issues
- Knowledge checks – random questioning of staff to ensure they are informed & current on policy and products
- Assist CA with goal setting
- Perform massage/body treatments while maintaining the clients comfort at all times
- Assist with updating of service operations manuals
- Inventory and requisition necessary operating supplies
- Assist in LMT hiring
- Train treatment staff in product knowledge and in appropriate sales techniques
- Oversee and maintain the cleanliness and neatness of the treatment areas and Spa facilities
5
Experience For Lead Massage Therapist Resume
- Represent the spa in interviews with the media as requested by the Spa Director
- Treat all sensitive personal and medical information on guests, and staff, in strictest confidence
- Assist the Spa Director in the development of new treatments
- Maintains a solution focused agenda when faced with team or facility challenges
- Schedules and facilitates trainings of therapists
- Reports incidents as necessary
- Acts as liaison between therapists and management
6
Experience For Lead Massage Therapist Resume
- Audit team massage licenses and Loudoun County Massage Therapy Permits on file quarterly to ensure current
- Reviews, contributes to the creation of, and implements treatment protocols as needed
- Oversees day to day activities of therapists and reports issues as needed
- Monitors daily checklists for therapists and conducts room audits
- Logs product removal from supply closet
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Maintain and adhere to OSHA/SDS regulations
- Knowledge of Resort and competitive market
7
Experience For Lead Massage Therapist Resume
- Well versed in all aspects of the Spa's operations, i.e. business telephone, Guest relations, retail sales, spa services (massage, loofah, facial, etc.)
- Assist in the operations of all spa departments as required: Reception, Boutique
- Supervise all massage operations
- Prepare and update service operations manuals
- Tour potential Guests/Members as needed
8
Experience For Lead Massage Therapist Resume
- Responsible for Interviewing, hands on practicals and onboarding new Massage Therapists. Provide training on proper consultation intake, designing session to meet client needs, enhancement protocols, charting and wellness plan
- Reliable, on time attendance
- Attends all scheduled shifts, is prompt to work and works entire scheduled shifts
- Encourages responsible behavior from LMT team and continually models the massage therapist policies, protocols and procedures
- Perform annual practical that includes draping and all enhancements on each service provider. Continually audit that room and massage table setup meets Massage E sanitization protocols
- Is a working supervisor who supervises and monitors the Massage department
9
Experience For Lead Massage Therapist Resume
- Meets regularly with management to review clinic goals, discuss initiatives and develop roll out plans
- To assist the Spa Director and Assistant Spa Director in overall operations of the Spa
- To provide personal attention and provide a pleasant visit to guest
- To assume responsibility for the Spa in the Assistant Spa Director’s absence
- Preparation of therapists schedules and input into spa software system
10
Experience For Lead Massage Therapist Resume
- Daily review of Kronos system punches
- Preparation of professional product purchase orders
- Assist team leaders and manager
- Know the telephone functions
- Handle problem calls and complaintsAM and PM checklists
List of Typical Skills For a Lead Massage Therapist Resume
1
Skills For Lead Massage Therapist Resume
- Deliver an amazing, safe, and therapeutic experience
- Provides excellent service consistent with the company’s core service standards and brand attributes
- Demonstrates a thirst for knowledge and commited to their own professional development and growth
- Training and managing massage therapist on Massage Envy's policies and procedures to ensure best in class service
- Willing to cross train in Spa Reservation Sales System
- Enjoys sharing knowledge and helping people be the best they can be
- Competent and comfortable using a computer, email software, YouTube and conducting online searches
- Actively participate in associate couching and counseling sessions
- Assist with on boarding and training new therapists
2
Skills For Lead Massage Therapist Resume
- Maintain thorough knowledge of competitors, including location, services offered, pricing
- Participates in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
- A consistent client base, which leads to more rewarding relationships and more consistent income
- Monitor and recommend staffing requirements
- Observe massage therapists on a quarterly basis to ensure that they are performing their treatments appropriately
- Coach and motivate team members in a respectful manner
- Maintain client and team member's confidentiality
3
Skills For Lead Massage Therapist Resume
- Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day
- Owns all requests and complaints to resolve issues than immediately follows up to ensure the guest’s satisfaction
- A professional, upscale, flexible work environment
- Hydraulic tables and spacious treatment rooms
- FREE employee massages and facials
- FREE and reduced cost CEUs
- Continual commitment to personal and professional development growth
- Maintain client and team member’s confidentiality
4
Skills For Lead Massage Therapist Resume
- Be on time for scheduled shift, prompt with each appointment and perform services within the appropriate time allotted for the service
- Perform prep work, properly clean and restock treatment room as required
- Perform daily pre-shift meetings and be able to communicate service essentials
- Train LMT’s on bodywork protocols
- Develop and implement policies and procedures as necessary
- Evaluate products ands services for future development
5
Skills For Lead Massage Therapist Resume
- Monitor and ensure staff licensure is current
- Actively participate in recognition programs
- Assist Spa Management in yearly performance reviews
- Supervise daily assignments (rooms and services)
- Keep abreast of new trends in Spa Industry to be able to design new services and seasonal offerings
- Perform daily spot check and monthly inventory of operational product
- Conduct treatment room inspections to insure room set up, cleanliness and maintenance standards are met
6
Skills For Lead Massage Therapist Resume
- Act as a Spa spoke person as needed for press inquiries
- Clear communicatorswho can effectively identify each client's needs, set clear expectations, and stay connected to the client throughout the session to achieve the goals of each service
- Skilled in and utilizes Massage Envy approved modalities. Adapt at providing hot stone, prenatal, sports, deep tissue massage, as well as; Total Body Stretch
- Demonstrates and promotes the MT Massage Therapist Self-Care Program
- Total body care champions who can recommend follow-up visits and additional services and products as needed to help clients pursue their wellness goals
- Great teammates who show up on time ready to jump in wherever needed to get the job done
7
Skills For Lead Massage Therapist Resume
- Build relationships with members and guests to help them pursue their total body care goals
- Clear communicators who can effectively identify each client's needs, set clear expectations, and stay connected to the client throughout the session to achieve the goals of each service
- Provide one-on-one assistance to LMT's based on identifyed training to improve effectiveness
- Customizing massage services within Massage Envy's policies, protocols, and approved modalities to craft truly personalized sessions
- Embracing the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy
- Uphold a positive attitude and encouraging leadership style
8
Skills For Lead Massage Therapist Resume
- Perform annual draping audit on each service provider. Continually audit that room and massage table setup meets ME santization protocols
- Perform massages on Guests using safe and professional techniques
- Combine your expertise and artistry along with our protocols and modalities to design customized services that meet the individual needs of each client
- Build relationships with members and gueststo help them pursue their total body care goals
- Clinic Flow & Culture
- Understand the general vibe and attitude of the therapist culture to determine opportunities for
- Ensure consistency not only in policy but in clinic specific initiatives announced at team
9
Skills For Lead Massage Therapist Resume
- Set and be an examle of best in class service
- Carry and maintain general liability insurance
- Know and maintain current knowledge of all Massage Envy policies and protocols
- Provide training to massage team on proper body mechanics, secure draping, massage techniques, and best practices for providing customized, professional quality massages
- Responsbile for onboarding new LMT's. Provide training on proper consultation intake, designing session to meet client needs, enhancement protocols, charting and wellness plan
- Promotes the goals of the clinic. Acts as an extension of management to help service team understand good business practices
- Reliable, on time attendance. Attends all scheduled shifts, is prompt to work and works entire scheduled shift. Encourages responsible behavior from LMT team
- Develop and lead quarterly workshops and/or boot camps for the massage therapy team. Topics based on the needs of the clinic
- Meets regularly with management to review clinic goals, discuss initiatives and develop roll out plan
10
Skills For Lead Massage Therapist Resume
- Stays current with brand updates to services, protocols through the use of ConnectME online application and Massage Envy University
- Contact Alisha directly at pittsford.gm@massageenvyny.com for more details and job description
- Assist in any and all ways in the spa when not scheduled to perform massages. This assistance is to include acting as Salon Receptionist, selling and restocking professional retail skin care and hair care products
- Conduct Colleague in-services on any accepted techniques or programs and demonstrate the proper use of equipment and products
- Co-ordination of massage services with other spa programs
- Ensure current trends in massage industry are reviewed
- Work with the Spa Manager in the formulation of plans for projects and in other areas
List of Typical Responsibilities For a Lead Massage Therapist Resume
1
Responsibilities For Lead Massage Therapist Resume
- State of Florida license required and at least two years of service
- Physically able to stand and walk for up to 10 hours. Able to lift and carry up to 20 pounds
- Train all New Hires and match them with a mentor
- Assist with clinic cleanliness and equipment upkeep
- Handle minor 1sttime disciplinary and policy offenses
2
Responsibilities For Lead Massage Therapist Resume
- Active role in evaluations & audits
- Actively promote retail sales and update self on product knowledge
- Assist Principal Therapist with the supervision of Massage Therapists
- Manage LMT schedules
- Cleanliness of Spa
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