Knowledge Management Resume Sample
Israel Hamill
2972 Dena Ranch,
Philadelphia,
PA
+1 (555) 260 5747
Work Experience
Manager, Knowledge Management
08/2017
-
PRESENT
Houston, TX
- Oversees the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens
- Works with organization web designers, data managers and programmers to support and implement the organization’s knowledge management program
- Responsible for supporting the work of the organization’s knowledge management team
- Manages the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens
- Responsible for directing and monitoring the work of the organization’s knowledge management team
- Collect, develop, and share best practices and KM standards to improve impact of knowledge and improve the overall KM discipline, methodology, and output, to include
- Set strategic and technical direction as part of the Vision for the group
Knowledge Management
05/2014
-
03/2017
Boston, MA
- Unify software and tools where possible
- Define timelines for data-migrations as needed through a phased approach, incl. training plans
- Define and implement strategies for information “Searching” and “Storing”.Define and implement strategies for preventing duplication of documents and/or storage locations
- Define and implement strategies for internal and external (contractors / consultants / OEM) access and contribution
- Define and implement finished product BOM structures and how they integrate into an ERP system
- Work across functional groups to define and implement internal change management processes and workflows
- Own financial responsibility over departmental expenses as well as capital expenditures as they relate to technical documentation and software
Knowledge Management & Event Coordination Assistant
06/2008
-
04/2014
Chicago, IL
- Align to a set of common knowledge management principles and the creation, storage, and distribution of Keurig Technical Information
- Be a leader of direct reports, potentially a blend of managers, engineers and knowledge management professionals
- Work as primary liaison between IT and technical business users / subject matter experts
- Communicate with, and support Technical Product-Information consumers at all Technology sites to insure availability and on-time delivery of technical documentation for new and existing beverages, portion packs and appliances (Product Specifications, SOPs, CAD Drawings, Process Manuals, etc.)
- Define & publish information and software management strategy / policy and procedures (SOP) for the Technology (R&D) Department
- Develop standard practices for storing, searching and the interaction of users with CAD, Specifications, SOPs, Test Data, within the Technology Department’s database systems
- Lead the database system operational approach, including the associated software application tools, to continuously improve efficiency in R&D. This includes working with IT for deployment and integration
- Develop the interface and connection strategy with business systems (ex: ERP & MES) and cross functional team members
Education
Michigan State University
2002 - 2007
Bachelor's Degree in Related Field
Professional Skills
- Online advertising experience Excellent writing, proofreading and editing skills and the ability to produce and organize content with a logical flow
- Strong computer and writing skills with proven ability to write reports for various audiences
- Solid communication skills and expert planning skills
- Excellent writing, proofreading and editing skills and the ability to produce and organize content with a logical flow
- Strong analytical, multi-tasking, problem solving, organizational, and planning skills
- Process improvement oriented; strong critical thinking and innovative problem-solving skills
- Demonstrated skills in implementing robust quality systems and setting global quality standards in a regulated area
How to write Knowledge Management Resume
Knowledge Management role is responsible for interpersonal, business, organization, research, design, analysis, content, leadership, organizational, training.
To write great resume for knowledge management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Knowledge Management Resume
The section contact information is important in your knowledge management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Knowledge Management Resume
The section work experience is an essential part of your knowledge management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous knowledge management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular knowledge management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Knowledge Management resume experience can include:
- Strong verbal and written communication skills with the proven ability to communicate successfully in a global, multi-location organization
- Multi-task with good time management skills
- Attention to detail and proven organization skills
- Good graphic design, typography, and information design skills
- Excellent oral and written communication skills, as well as attention to detail
- Excellent interdepartmental skills to manage interaction with all levels of internal stakeholder and outside contacts
Education on a Knowledge Management Resume
Make sure to make education a priority on your knowledge management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your knowledge management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Knowledge Management Resume
When listing skills on your knowledge management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical knowledge management skills:
- Strong people leadership skills including mentoring, training and day-to-day management of direct reports
- Demonstrated experience assessing training effectiveness and ROI to stakeholders and leaders
- Excellent social and communication skills, including the ability to interact with senior leadership as well as our internal and external business partners
- Excellent communication, negotiation, consulting/facilitation, and interpersonal skills
- Strong planning and operational skills
- Prior management and leadership experience with proven ability to work independently
List of Typical Experience For a Knowledge Management Resume
1
Experience For Manager, Knowledge Management Resume
- Proven decision-making skills in the face of rapid change
- Strong problem-solving skills — both individual and collaborative — and love for thorny content challenges
- Exceptional organizational and communication skills, preferably across a global, multi-office practice
- Strong experience in a professional services environment, preferably an architecture/interiors or related design firm
- Experience overseeing and delivering knowledge sharing or L&D programs
- Experience writing and maintaining Standard Operating Procedures
- Demonstrable experience of communicating complex and nuanced issues to employees and other constituencies and obtaining business outcomes
- Experience working with oversees manufacturing and external vendors
- Experience in training/learning function
2
Experience For Knowledge Management Manager Resume
- Experience with online authoring tools including Captivate, Articulate, Flash
- Experience using and managing content in a knowledgebase system
- Training work experience
- Demonstrated ability to do hands-on research and obtain necessary content from subject matter experts while translating it into clear, concise documentation
- Experience in IT systems engineering
- Develop and implement a knowledge management mechanism to consolidate programmatic information for learning engagements
- Highly organized, able to multi-task, prioritizes tasks and consistently and accurately performs detailed work under pressure without compromising quality
- Min 1 years’ experience with editing and preferably Knowledge Management (systems)
3
Experience For Knowledge Management Lead Resume
- Experience creating top-quality creative content (e.g., emails, intranet news stories) that engage and energize people
- Experience in implementing enterprise-wide Knowledge Management systems
- Experience with health care applications including but not limited to Medicare / Medicaid eligibility
- Intermediate experience using Microsoft PowerPoint, Microsoft Visio, Microsoft Project
- Experience managing a small team of 2-3 individuals
- Proven technical writing ability
- Experience utilizing techniques and tools to produce various forms of knowledge documents
4
Experience For Knowledge Management Expert Resume
- Experience producing Electronic Performance Support Systems (EPSS)
- Continuously improve, maintain systems and user experience
- Understanding of basic project management principles, including gathering, analyzing, and meeting business requirements, testing, and quality assurance
- Understanding of delivering a blending learning approach
- Incorporating knowledge-based services and tools training within local on-boarding and local/practice events
- Customizing and distributing awareness communications through local channels
5
Experience For Director, Knowledge Management Resume
- Promoting global tools within local intranets
- Leading local tool awareness campaigns and sessions
- Working knowledge of Visio and Microsoft Project
- Promoting collaborative tools such as focus groups to facilitate sharing of ideas and work among internal teams and external partners
- Developing and driving a content launch strategy for new ADS’s associates globally
- Establishing a governance model for ADS’s Instructional Design content
- Investigates and analyzes unique or highly technical manufacturing and customer issues providing technical assistance in establishing procedures and methods
- Assists team leader in preparing and maintaining project plans, including documentation and communications
- Manage training catalogues and other materials that can be referenced during KT / Training sessions
6
Experience For COE Knowledge Management Lead Resume
- General understanding of financial industry regulations, natural language processing (NLP) and machine learning
- Champion knowledge sharing within Consulting and motivate support for the related services and needed shifts in culture
- Engage our customers with our digital education offerings, empowering them and creating high levels of customer satisfaction
- Lead the day to day operations of teams within Knowledge Management, including hiring the newest members of the group
- Data-driven approach to assessing and understanding impact of communications tactics to continually improve change management and communications
- Drive team success by hitting and maintaining key metrics
- Familiar with adult learning principles, best practices for web writing, and knowledge and content management
7
Experience For Gpsc Cost Knowledge Management Lead Resume
- Track of successfully creating and delivering knowledge management solutions on global platforms
- Navigate stressful situations with poise, focused on being a calming presence, active listener and pragmatic problem solver; and
- Proficient in curriculum design and training delivery with a focus on adult learning
- Possess the ability to respond in a dynamic and fast growing environment
- Support adequate tracking and on time completion of robust and thorough cor-rective and preventive actions (CAPA)
- Responsible for training facilities, schedules and management of assets
8
Experience For Senior Knowledge Management Resume
- Develop and manage relationships with third party providers for training and education delivery
- Ensure all systems supporting Knowledge Management work in an integrated fashion and are appropriately supported
- Ensure that training attendees are tested for certification, hold recertification requirements, and track information in the LMS
- Timely handling of feedback and new KM articles
- ECommerce Western Europe – Merchandising
- ECommerce Western Europe – Marketing
- A completed higher education (preferably in Law and/or Business Administration) and / or apprenticeship in banking
- Coordinate SEI’s subject matter experts to assist in delivering knowledge-based content to be incorporated into the Education Program
- Reviews and evaluates complex in-process rejections and trends implementing corrective action as needed
9
Experience For Knowledge Management Consultants Resume
- Serve as project lead on all matters related to organizational learning, communications and KM
- Develops, leads and oversees implementation of strategies and tools to foster knowledge sharing throughout the project with a range of audiences
- Keeps apprised of all laws, regulations, statutes, rules and policies affecting First 5 LA and Proposition 10
- Be responsible for assessment of Firm KM needs, including development of a KM strategy and roadmap
- Responsible for coordinating the adoption team and project plan
- Systematically deliver reporting in line with local and global leadership strategy and goals
10
Experience For Ideas Director, Knowledge Management Resume
- Has a collaborative nature and is comfortable coordinating across teams and with various managers, supervisors, and team members
- Comfortable working in an environment with high volume inputs, outputs, and deadlines
- Help to maintain toolkit guidance, training materials and other resources
- Participate in Quality Assurance practices and user testing
- Update and maintain site requests and workflows associated with the database, using SharePoint and Infopath forms
List of Typical Skills For a Knowledge Management Resume
1
Skills For Manager, Knowledge Management Resume
- Has excellent communication skills; exceptional writing skills
- Excellent interpersonal skills and demonstrated ability to work productively in a fast-paced team environment and independently
- Strong problem solving skills, with the ability to rapidly assess and resolve customer/client concerns
- Project management experience and time management skills
- Very good skills as a user of MS Office applications, knowledge in further Compliance tools are beneficiary
2
Skills For Knowledge Management Manager Resume
- Prior change management experience in an environment with competing priorities
- Excellent organization skills with the ability to manage multiple activities and project streams simultaneously
- Excellent analytical skills to identify potential issues and/or trends
- Excellent Knowledge Management skills
- Excellent communication skills (verbal/written) in English
- Strong verbal and written communication skills (English and Chinese required)
- Superior organizational skills with a results orientation. The ability to manage, prioritize and complete multiple projects simultaneously is necessary
3
Skills For Knowledge Management Lead Resume
- Team player with proven project management experience with the ability to develop prioritised plans and have the tenacity to see them through to conclusion
- Excellent analysis skills to provide business intelligence on data and recommend actions
- Effective written and verbal communication skills and ability to present ideas and concepts to all levels of management
- Strong analytical skills and ability to tackle critical situations
- Excellent organization, leadership, and written and oral communication skills
4
Skills For Knowledge Management Expert Resume
- Strong oral, written and interpersonal influence and communication skills
- Outstanding communication skills, both written and verbal, and passion for digital storytelling
- Experience driving change in a cross-functional setting, including demonstrated executive presence with senior business leaders
- Relevant work experience 2+ years of direct experience overseeing and delivering knowledge sharing programs and documentation
- Prior experience of managing transactional processes and/or working within a corporate finance function (either in country or in a shared service environment)
- Strong experience in planning and leadingknowledge management strategies
- Solid experience collaborating with other business units to meet company goals and standards
5
Skills For Director, Knowledge Management Resume
- Proven experience managing teams of various sizes
- Attention to detail, focus on technical analysis and problem resolution skills, applies objectivity and open-mindedness to decision making
- High level of organizational, planning, and time management skills
- Leads a knowledge sharing culture where knowledge is valued and used, and attorneys have the skills to use resources independently
- Assess skills and talents across Research Services, Marketing Technology and Knowledge Management and align workflow and responsibilities
- Advanced Technical Writing or Curriculum Development for technical course skills (ability to design and document work processes)
6
Skills For COE Knowledge Management Lead Resume
- People management and leadership skills with an ability to influence at all levels
- Solid process background and experience in facilitating process optimization sessions
- Effectively communicate to staff of all technical levels and seniority
- Demonstrated experience developing self-paced curriculums, job aids, online tutorials, assessments and print-based materials
- Interact and communicate effectively with all levels of the organization
- Working level understanding of financial services industry and insurance in particular. Ideally experience with Underwriting rules and knowledge management
- Analyzing the effectiveness of the knowledge base by evaluating the business impact and benefits
- Experience in forecasting and capacity planning leveraging business partners information on what is coming in the following month/quarter/year
7
Skills For Gpsc Cost Knowledge Management Lead Resume
- Provide leadership and direction to team members, including establishing priorities, assigning tasks, monitoring progress, and reporting status
- Skill in supervising personnel to include delegating responsibility, training, discipline, and evaluating performance
- Experience applying different writing styles, developing standards and templates for highly diverse audiences
- Self-driven and motivation in handling user demands. Possesses experience in conducting presentations and training
- Direct experience overseeing and delivering knowledge sharing programs and documentation
- Experience in strategic consulting, advertising, or marketing research industry
8
Skills For Senior Knowledge Management Resume
- Provide mentorship through coaching and help with setting and managing priorities
- Work experience with designing and delivering training solutions to a medium sized program
- Experience managing/leading the knowledge management function for an organization
- Experience analyzing business requirements and developing business process workflows
- Experience interacting with clients via email, telephone and during face to face meetings
- Experience leading and developing teams of instructional designers and knowledge authors
- Travelport is embarking on the knowledge management journey, so this is good timing to get in on the start and have an input in the direction
- Advanced experience using and managing content in knowledge base systems
- Cross functional experience in delivering projects and initiatives in meeting multiple projects and assignments
9
Skills For Knowledge Management Consultants Resume
- Experience in monitoring and evaluation in Global Health programs in developing countries, preferably in Zambia and with PEPFAR, PMI, and other USG initiatives
- Work experience recruiting and hiring for small to medium teams
- Experience manipulating and analyzing data with great attention to detail
- Previous experience working with USAID projects
- Strong interest in and in-depth knowledge of financial markets, trading, the economy, and investment topics
- Experience with content authoring and life-cycle management
- Structured writing experience and certification(s)
- Good knowledge of IFRS accounting principles and conventions
- Digital content creation and editing experience required
10
Skills For Ideas Director, Knowledge Management Resume
- Experience with SharePoint site and other information sharing sites
- Previous technical writing and documentation experience in the Help Desk/Desktop support industry
- Experience leading a digital education / knowledge management organization, ideally within a SaaS company
- Underwriting & Knowledge management experience
- Regularly review, validate, and update flagged or expiring articles as needed
- Build strong teaming relationships across IT
- Experience working in Knowledge Management Programs; Certified Knowledge Manager (Knowledge Management Institute)
List of Typical Responsibilities For a Knowledge Management Resume
1
Responsibilities For Manager, Knowledge Management Resume
- Demonstrated ability to do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear, concise documentation
- Excellent coordination and organization skills with a high level of proactivity and reliability
- A team player with good interpersonal communication abilities; ability to work with a variety of constituencies all with competing priorities
- Basic scripting skills (JavaScript, PHP, Python, etc.)
- Visual design skills – ability to create images and graphics that support and enhance learning content
- Passion for creating great digital content experiences and proven record of helping customers build them
2
Responsibilities For Knowledge Management Manager Resume
- Effectively uses systems and processes to measure, monitor, or impact performance
- Creating/Writing accurate and effective Knowledge Articles to enable support for the account, and loading them to the defined Knowledge Base (KB)
- Experience developing knowledge management designs and presenting them to stakeholders and clients
- Experience developing system requirements with detailed content management and workflow functionality
- Strong knowledge management solution proficiency; including collaboration, network design and facilitation
- Solid understanding of content management and content strategy principles
3
Responsibilities For Knowledge Management Lead Resume
- Advanced experience using Microsoft SharePoint 2010 and 2013
- Demonstrated knowledge of applying organizational change management for employee engagement, deployment of systems and/or business process changes
- Demonstrated ability to work with executives, with a focus on outcomes and impact of communication messaging
- Extensive experience with authoring tools, such as Lectora, Storyline, or similar, as well as Javascript for xAPI triggers
- Experience in a leadership role including 4+ years in a formal management role
- Experience in knowledge management, preferably in a professional services sector
- Strong familiarity with both operations and technology processes
- Excellent communication (written and verbal) required
4
Responsibilities For Knowledge Management Expert Resume
- Practical experience applying contemporary best practices and approaches in knowledge management, design and execution
- Past work experience in West Africa (preferably Niger and Burkina Faso)
- Exert strong influence across organizations; recognized as the voice of authority in area of responsibility
- Experience in Consumer Appliance and/or Medical Regulatory Documentation
- Practical experience in remote employee management
- Analyze site performance data and diagnose skill/knowledge gaps
- Experience of Knowledge Management program oversight
5
Responsibilities For Director, Knowledge Management Resume
- B.Tech graduate with 3-6 years of Knowledge Management/ Content Management experience
- Previous experience and awareness of the importance and role of external and internal content and familiarity with knowledge management and collaboration tools
- Experience with KM collaboration tools, specifically Jive
- Component content management system experience, specifically Sharepoint and Ixiasoft
- Experience with knowledge management, content management, and document management tools is required
- Knowledge and experienced in the Eligibility Appeals processes associated with the Federally Facilitated Marketplace (Healthcare.gov)
- Experience with ServiceNow KB – Advantage
6
Responsibilities For COE Knowledge Management Lead Resume
- Experience in any key vertical markets - B2B, Healthcare, Government, Financial Services
- Reporting on progress, issues and risks to project leader during planning, implementation, stabilization and/or steady state phases
- Providing consistent and timely reporting and information to customer, operations, training, quality and SIM teams
- Working with the training team to optimize training contents related to KB content
- Providing ongoing administrative support and maintenance for the KB
- Working with the client to obtain information and to review and approve the content
- Working with corporate KB team to create/establish dedicated client site and ensure agent access is established/granted
- An understanding and knowledge of risk, insurance is essential with some knowledge of the broader broking industry being an advantage
7
Responsibilities For Gpsc Cost Knowledge Management Lead Resume
- Accompany group entities moving to new content management solutions, including development of templates
- Directly manages the knowledge management staff including hiring, salary administration, performance management, and performance reviews
- Advanced understanding of current online training and performance support development trends and technologies
- Coordinates and manages the capture and sharing of Bain’s knowledge base within the Consumer Products & Retail practice area in the Americas
- Implement designs using extensible HTML and CSS/SASS
- Develop content strategies and drive knowledge sharing behaviors, KM processes and solutions within the two sectors
- Act as a point of contact for global stakeholders for KM, knowledge sharing and collaboration
8
Responsibilities For Senior Knowledge Management Resume
- Be flexible and quickly adapt to the changing business needs and processes of a fast-paced work environment
- Write technical documentation or guidance as needed and train end-users. Identify training gaps and escalate to Enterprise Governance Council
- Can work in a matrix reporting structure
- Think creatively with keen problem solving ability
- Familiarity with technical writing and/or DITA
9
Responsibilities For Knowledge Management Consultants Resume
- Creative and innovative ideas for projects and marketing collateral
- Completer/finisher with focus on deliverables and meeting deadlines
- Collaborate with the team on shared strategies such as Peer Learning and other internal engagements
- Travel on occasion to participate in firm or department meetings and training seminars
- +10 years working to actively contribute knowledge to a global high-tech company as either a Knowledge Manager or similar capacity
- Familiar with knowledge sharing technologies, concepts, market trends, methods and tools
- Advanced knowledge of instructional design principles and learning theory
10
Responsibilities For Ideas Director, Knowledge Management Resume
- Implement new systems as well as modifications to existing systems
- Convey complicated concepts in an easy to understand language
- Self starter with the ability to thrive in a fast pace dynamic work environment
- Relevant, up to date, findable and usable knowledge base
- Decrease # avoidable queries
- Ability recommend comprehensive solutions for complex problems across global teams
- ECommerce Western Europe – Customer Service
- ECommerce Western Europe – Finance
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