Knowledge Engineer Resume Sample
Anibal Franecki
42536 Paucek Trail,
Chicago,
IL
+1 (555) 709 6982
Work Experience
Knowledge Engineer Leader
07/2016
-
PRESENT
Boston, MA
- Advice, coach and mentor other engineers in the effective us of the knowledge platform’s support services
- Manage weekly/quarterly coaches call to reach organizational goals
- Defines the structure of the KB, including categories and metadata
- Defines standards and templates for the KCS Solve Loop and Evolve Loop Content
- Creates and reviews usage reports to identify knowledge holes and solutions in need of attention
- Makes recommendations for knowledge management tools to support the knowledge creations and maintenance process and provides users with better delivery tools
- Experience and functional knowledge of CPQ systems like Siebel, SOFON, Model N and usage within the business functions (generating quote, generating order, transfer from quote to order, account management, asset management, contract management, order management, and pricing
- Develop and implement algorithms for product configuration constraints, e.g. programming skills in Java
- Define solution alternatives where applicable
Knowledge Engineer
07/2011
-
01/2016
Houston, TX
- Understanding of the business processes around configure, price and quote (CPQ)
- Understanding the way catalogs are setup and used in both the businesses as well as markets
- Problem solving and coordination
- Create view screens, picklists, multi-vendor group applets
- Creation of functional and technical design documents for the solutions prior to implementation
- Very good structure and hands on SAP experience and/or other CPQ tools where catalogs are managed
- Master complexity (e.g. the E2E systems view)
- Zero failure tolerance mindset
- Convincing workstyle (e.g. to drive standards / synergies)
Scientific Knowledge Engineer
01/2005
-
06/2011
New York, NY
- Experience with product master data and/or CPQ tools such as SAP, SOFON, SIEBEL
- Experience product modeler / catalog manager
- Experience to develop and implement algorithms
- Experience in international, large size / complex business environment
- Strong communicative skills, an improvement attitude, reviewing and auditing techniques
- Analytical with strong conceptualization skills but also willing to do operational tasks
- Interface with potential clients representing Knowledge Services’ offerings to assist in the proposal of knowledge management strategies used for new customer solutions
- Develop strong client relationships by understanding client’s products/services and business requirements to apply KM best practices for meeting those needs
Education
Carnegie Mellon University
2001 - 2005
Engineer's Degree in Related Field
Professional Skills
- Strong business analysis skills - Excellent oral and written communication skills
- Strong customer focus, problem solving skills, sense of urgency to achieve goals and commitments and the ability to manage multiple tasks and/or projects
- Highly professional with strong customer service skills, commitment to reaching individual and team-wide goals
- Concise clear written communication skills and excellent verbal communication ability
- Excellent Portuguese language skills, both oral and written
- Excellent verbal, written, communication skills with the ability to express complex details for a variety of audiences
- Strong experience in knowledge base architecture, requirements gathering, business process engineering, taxonomy, classification
How to write Knowledge Engineer Resume
Knowledge Engineer role is responsible for java, auditing, database, range, clear, english, neuroscience, training, integration, architecture.
To write great resume for knowledge engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Knowledge Engineer Resume
The section contact information is important in your knowledge engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Knowledge Engineer Resume
The section work experience is an essential part of your knowledge engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous knowledge engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular knowledge engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Knowledge Engineer resume experience can include:
- Excellent communications skills, verbal and written, with technical and executive audiences
- Database skills (MS SQL)
- Data correction to ensure data presented to Amazon customers is suitably accurate and provides a good customer experience
- Strong recent hands-on design and development experience with knowledge management platforms
- Proven track record of building strong relationships with cross-functional, global team members and business stakeholders
- Prior experience as frontline support, backline support, and/or knowledge management
Education on a Knowledge Engineer Resume
Make sure to make education a priority on your knowledge engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your knowledge engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Knowledge Engineer Resume
When listing skills on your knowledge engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical knowledge engineer skills:
- Strong time management skills with ability to plan, prioritize, monitor, and respond to changes quickly
- Good MS Office skills (Outlook, Word, Excel)
- Strong interpersonal and leadership skills with ability to collaborate with internal/external clients, KM key stakeholders, SMEs, Sr. Managers
- Manager is especially looking for people with expertise in: Logic/programming skills
- Demonstrated ability to lead others to achieve a common goal, work in cross-functional projects and exhibit decision-making and good judgement
- Strong program management experience and ability to plan goals, develop plans and execute on plans
List of Typical Experience For a Knowledge Engineer Resume
1
Experience For Knowledge Engineer Leader Resume
- Experience in computer programming, including object-oriented concepts and IDE
- Strong knowledge of pump products and ability to build databases
- Identify new content opportunities and fill gaps in Alexa’s capabilities by localizing existing content or finding and ingesting new data sources
- Analytics Consulting: In collaboration with business teams identifying significant business opportunities and defining the business cases
- Onboard new accounts to Knowledgebase tool and assist in account end-to-end setup customizing knowledge services according to SOW
2
Experience For Senior Knowledge Engineer Resume
- Join client meetings as required providing qualitative input for interpreting account’s KM processes and performance metrics
- Lead meetings to collaborate with internal clients, SMEs and management team on KM topics, including continual service improvements, quality assurance, and metrics used to improve performance metrics
- Support new product development and maintenance of traditional products as it relates to Grundfos Express and the associated data. Perform all work in compliance with company policies, procedures, legislation, regulations and direction. Identify non-compliance situations for resolution
- Manage the needs and requirements for internal and external knowledge users, showing commitment to enabling customer success through Self Help
- 1) Data collection: manage knowledge repositories, identifying the best sources of information and feeding it into the repository
- Partner with internal stakeholders and product managers to create and review Knowledge Engineering sprint planning
- Familiar with the British culture, ideally having spent several years living in the UK
- Continuously review system methodologies and procedures to further continuous improvement while focusing on user needs, efficiency and quality
3
Experience For Spanish Knowledge Engineer Resume
- Work with company stakeholders to build an information architecture for information sharing within
- Develop a knowledge community to foster ideas and updates to process and tools supporting our knowledge management efforts
- Build a knowledge-centered support culture within our support organizations using KCS principles with our self-service platform
- Provide guidance to internal teams looking to develop team pages within Confluence
- Determine how to execute new product strategy using standard ERP functionality
4
Experience For Scientific Knowledge Engineer Resume
- Provide quick response to fix configuration errors identified by manufacturing, sales organization, or customers
- Self-learner (use alternative methods to learn besides formal training)
- Risk taker/willing to experiment
- Work with teams of developers to enhance the existing technology
- Have direct responsibility for question answering success metrics
- Support administration and management of JS SharePoint presences according to governance and best practice
- Enable meaningful communications between devices using contemporary semantic methodologies, domain taxonomies, and ontologies
- BS or BA in technical/professional communication, English, journalism, computer science, electrical engineering, or other related field
- Partner with software developers, product managers, other knowledge engineering teams, and business leaders to enhance Alexa’s key functions worldwide
5
Experience For Knowledge Based Engineering Engineer Resume
- Expert proficiency in the use of Boolean algebra and discrete mathematics, SAP, Excel and proficiency using PPT and Word
- Partner with software developers, product managers, other knowledge engineering teams, and business leaders to identify opportunities to enhance Alexa in Japan
- Identify and fill gaps for Japanese specific queries on Alexa, constantly identifying new content opportunities
- Identify new content opportunities within Alexa to fill gaps in our understanding
- Leverage your expertise in political facts to innovate on behalf of Alexa, enriching the ways customers receive information
6
Experience For Knowledge Based Engineering Body Engineer Resume
- Partner with software developers, product managers, other knowledge engineering teams, and business leaders to identify opportunities to enhance Alexa
- Identify and fill gaps for specific queries on Alexa, constantly identifying new content opportunities
- Knowledge of SQL or some other querying language
- Passion for Food, Cooking and Nutrition and familiarity with the target culture
- Has spent several years living in Japan
- Basic understanding of data schemas
7
Experience For Knowledge Engineer Resume
- Native-level proficiency in Italian language in order to work on Italian food, recipe, and cooking-related content
- Comply with all health and safety initiatives to ensure the Company remains a safe workplace
- Analytics Delivery (Modelling & Prototyping): Defining the most appropriate technical solution approach and validating the scenarios through prototypes or pilot solutions
- Analytics Solution Enabling: Implementing, improving and maintaining analytics solutions to solve business issues
- Develop KCS reporting capability, producing regular reports on KPI’s
- Analyze and map data from client’s format to system-required format
- Travel required – 2-3 Days per month
- Data verification to check data conforms to some predetermined set of norms
- Develop best-practices for content quality and continual service improvement
8
Experience For Knowledge Engineer Leader Resume
- Build out knowledge metrics program to support the business and drive improvements
- Design standards for content types, templates, etc to streamline the content creation and consumption internally
- Experience working with self-service support tools in a high growth company to promote shift-left initiatives to move information and help from support staff to self-service knowledge repositories
- Data collection: manage knowledge repositories, identifying the best sources of information and feeding it into the repository
- Data verification: verify the accuracy and suitability of our information
- Data correction: audit our information to identify incorrect, badly worded or otherwise unsuitable piece of information, and edit the data to make it suitable
9
Experience For Senior Knowledge Engineer Resume
- Coordinate with the managers of KCS candidates/publishers to ensure the knowledge management goals are met on a weekly/monthly and quarterly
- Work with other teams to analyze issues and problems systematically, generating meaningful reports from data, identify and evaluate solutions and translate into decision and actions
- Hands-on experience with W3C semantic web technologies such as RDF, SPARQL, SHAQL
- Experience as a technical writer, knowledge engineer
- Experience as frontline support, backline support, and/or knowledge management
- Determine hierarchical relationship of Model/Options in new product structure design
- Develop and maintain user interface in Configurator Developer
- Self-organized. Multi-tasker. Ability to work independently with minimal supervision. Ability to define mathematical algorithms and complex logic expressions
10
Experience For Spanish Knowledge Engineer Resume
- 2) Data verification: verify the accuracy and suitability of our information
- 3) Data correction: audit our information to identify incorrect, badly worded or otherwise unsuitable piece of information, and edit the data to make it suitable
- Analyse data schemas and knowledge design to track and resolve issues that in turn empower Alexa to answer more questions
- Expand Alexa’s ability to translate questions and answers between natural language and the system’s internal information representation and vice versa
- Identify new areas of knowledge, and represent these real-world objects and concepts in Alexa
List of Typical Skills For a Knowledge Engineer Resume
1
Skills For Knowledge Engineer Leader Resume
- Curiosity and willingness to acquire new technical skills
- Near native Spanish language skills, both oral and written
- Near native Italian language skills, both oral and written
- Networking industry experience or equivalent (complex systems)
- Experience in applying semantics, Big Data, and/or natural language processing algorithms to industrial problems
2
Skills For Senior Knowledge Engineer Resume
- Some experience in computer programming, including familiarity with object-oriented concepts and IDE
- Some experience in computer programming, including familiarity with object-oriented concepts and ID
- Experience performing analytical problem solving
- Experience with knowledgebase architecture, requirements gathering, business process engineering, taxonomy, classification
- Identify articles needing to be authored from Engineering tickets and prioritise requests
- Experience using Jive Software’s community platform as a moderator/admin
3
Skills For Spanish Knowledge Engineer Resume
- Experience with Brikit Theme Press in Confluence as a theme for skinning
- Interest/Experience in large data sets, cloud-based architectures and deployment frameworks for semantic or natural language processing algorithms
- Some experience of computer programming
- Experience working simultaneous projects with cross-functional teams
- Experience with using data visualisation tools
- Relevant working experience
- Knowledge Engineering experience
- Experienced with working in fast-paced and dynamic environment
4
Skills For Scientific Knowledge Engineer Resume
- Technical experience with UNIX/Linux, storage, server, virtualization, and/or networking technologies
- Experience with Comala Workflows
- Enforce adherence to KCS process ensuring validation process occurring to improve quality and relevancy of articles linked to tickets
- Practical experience in an international job assignment is an advantage
- Strong logical and conceptual thought processes
5
Skills For Knowledge Based Engineering Engineer Resume
- Previous KBE experience highly desirable
- Experience in Ontological Design (data schema and organization)
- Previous experience with language data
- Technical background (e.g. SQL, Javascript, ETL, and Python experience)
- Highly-motivated self-starter who can deliver results without close supervision. Ability to prioritise work and meet deadlines
- Operational experience in contact center ideal
- Experience managing large Confluence instances with many projects
6
Skills For Knowledge Based Engineering Body Engineer Resume
- Have the opportunity to drive new customer experiences, all the way from ideation to launch
- Technical background (e.g. MySQL, HTML, Javascript, & ETL Experience)
- Experience with Ontological Design: data schema and organization
- ITSM (IT Service Management experience/knowledge)
- Demonstrated aptitude with the ERP configurator developer software (Oracle or CPQ)
- Successfully manages deadlines and priorities
- Experience with software development and development environments (Git, Continuous integration systems, …)
- Experience working on simultaneous projects with cross-functional teams
- Experience with one or more of the following: Stanford Core NLP, NLTK, Protégé, Expert Systems Cogito, GATE, Lucene, OWL, RDF
7
Skills For Knowledge Engineer Resume
- Demonstrable experience with successfully implementing KCSSM methodologies
- Demonstrable experience with applying Change Management principles and techniques
- Experience with reporting tools such as Business Objects
- Strong interest in Cloud based technologies and business opportunities related to the science enabled by our products
- Experience in Cloud based technologies and business opportunities related to the science enabled by our products
- Identifying and filling knowledge gaps for improving the representation of real-world objects and relations in Alexa's knowledge base
- Identifying and filling knowledge gaps for questions on Alexa
- Expanding and maintaining Alexa’s ability to understand and answer questions
8
Skills For Knowledge Engineer Leader Resume
- Partnering with developers, product managers, machine learning scientists, and business leaders to identify opportunities to enhance the Alexa platform
- Expanding and maintaining Alexa’s ability to understand and answer Food-related questions
- Identifying and filling knowledge gaps for Books-related questions on Alexa
- Expanding and maintaining Alexa’s ability to understand and answer Books-related questions
- Partnering with software engineers, product managers, machine learning scientists, to find opportunities to improve the Alexa platform
9
Skills For Senior Knowledge Engineer Resume
- Developing content for Alexa based on real-time updates in the world of Arts & Entertainment
- Developing content for Alexa based on real-time updates in the world of Food and Nutritions
- Developing content for Alexa based on real-time updates in the world of Books
- Developing content for Alexa based on real-time updates in the world of Sports
- Understanding of German , Japanese or other foreign languages
- Developing content for Alexa based on real-time updates relevant to the specific product vertical
- Identifying and filling knowledge gaps for Sports-related questions on Alexa
- Expanding and maintaining Alexa’s ability to understand and answer Sports-related questions
- Providing hands-on data collection and data quality assessment services
10
Skills For Spanish Knowledge Engineer Resume
- Partnering with software engineers, product managers, machine learning scientists, and business leaders to identify opportunities to enhance the Alexa service
- Share business and technical learning with the broader engineering and product organization, while adapting approach for different audiences
- Working as a Confluence administrator managing large implementations
- Generate and provide knowledge base metrics to measure usage ensuring support members meeting defined participation rate
- Familiar with Indian culture, ideally having spent several years living in India
- Familiar with Australian culture, ideally having spent several years living in Australia or New Zealand
List of Typical Responsibilities For a Knowledge Engineer Resume
1
Responsibilities For Knowledge Engineer Leader Resume
- Manage and improve the process of collecting, creating, and editing knowledge content across our support teams and support site
- Data mine support cases to identify target articles for authoring. Collaborate to create these articles including video guides as necessary
- Develop, test, and deploy semantics, natural language processing, big data and machine learning algorithms/solutions to solve industrial problems at GE
- As a key member of the development team responsible for delivery of the framework including information architecture and relevant middleware
- Review, modify and optimise existing knowledge base to ensure technical accuracy and relevance
- Proficiency with SQL or similar querying language
- Write code for data analysis, or to improve the systems question answering capabilities
- Has spent several years living in Germany, Austria, or Switzerland
2
Responsibilities For Senior Knowledge Engineer Resume
- Identify and fill gaps for specific utterances on Alexa, constantly identifying new content opportunities
- Identify and fill gaps for German specific queries on Alexa, constantly identifying new content opportunities
- Assist in documenting knowledge and support processes
- Aid in developing knowledge management documentation
- Maintain the quality of knowledge already in the system
- Derive insights from functional processes, and identify opportunities to automate and improve operations
3
Responsibilities For Spanish Knowledge Engineer Resume
- Proficient with Excel Pivot tables and PowerPoint to visually present data
- Gather customer requirements, plan and develop solutions, and demo/train users on product for customer acceptance
- Analyze business process with an understanding of technical problems and solutions as they relate to the current and future joint environment and provide recommendations as necessary
- Integrate or replace outdated processes with new processes according to best practice and communicate any changes to impacted JS teams
- Support Tier II and Tier III of the Service Desk, primarily with SharePoint in a business process environment
- Recommend and facilitate quality improvement and collaboration efforts as it relates to IT
- Interact with users at various levels and evaluate vendor products
4
Responsibilities For Scientific Knowledge Engineer Resume
- Participate in special projects and enterprise-wide initiatives as required
- An active contributor to architectural definition and collaboration across CMD business units, to develop a common framework in how the instruments and client services interact and connect
- Active role in the proof of concept development to establish technical and business feasibility
- Evangelizes and drive technical and architectural migration to the framework
- Some exposure to laboratory instruments such as Mass Spectrometer, Chromatography, LIMS or other scientific data analysis software is highly desired but not required
- Work collaboratively with the Support team and other cross functional organisations
- Gather information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
- Manage multiple projects for software and hardware products
- An active contributor and champion for architectural definition and collaboration across CMD business units, to develop a common framework in how the instruments and client services interact and connect
5
Responsibilities For Knowledge Based Engineering Engineer Resume
- Develop knowledge maps to identify needs and gaps, drive standardization, and demonstrate the value of Knowledge Management
- Utilize Knowledge Management’s best practices to assess possible knowledge solutions
- Support business initiatives and goals and map knowledge impacts and implement change/solutions
- Develop, maintain and continually improve
- Expand and maintain Alexa’s ability to understand and answer questions for customers in India
6
Responsibilities For Knowledge Based Engineering Body Engineer Resume
- Leverage your cultural knowledge to innovate on behalf of your customers
- Closely monitor specific KPIs, drive improvements in query success
- Help drive the development of the world’s smartest personal assistant
- Work closely with the Support team and other cross functional organisations
- Lead multiple projects for software and hardware products
- JS information environment assessments
- Portal and collaborative tool development and support
- User support and crisis management
7
Responsibilities For Knowledge Engineer Resume
- Native German speaker or an equivalent level of fluency
- Lead the interface with departments managers, sales, and colleagues on a regular basis to manage maintenance and developmental needs for Grundfos Express with a focus on continuous product improvement. Lead less-experienced team members on their daily tasks and project work within the program
- Own Configurator data and rules to ensure accurate & appropriate product configurations on Grundfos Express to support our Distributors, Specifying Engineer customers, and Internal users both commercially and technically
- Knowledge engineering experience around developing and growing a self-sustaining information architecture
- Knowledge Engineering expertise around developing and growing a self-sustaining information architecture
8
Responsibilities For Knowledge Engineer Leader Resume
- Manage Selector data and rules to ensure accurate curve and selection information, with the support of engineering and other supporting teams
- Own Grundfos Express software project updates required by Product Configurator Manager, Business Development and the Customer Service Unit and facilitate necessary changes per the requirements with the team
- Provide support to Sales and Marketing in meeting customer requirements for engineered product and applications in support of Grundfos Express
- Highly motivated, self-confident with a collaborative working style that fosters participation and contribution by others
- Comfortable applying guidelines to ambiguous examples
- Highly analytical with a data-driven approach to making decisions and attention to detail
- Understand and write code for data analysis, or to enhance the systems question answering capabilities
- Quantitative and systematic approach to problem solving
9
Responsibilities For Senior Knowledge Engineer Resume
- Respond and liaise with the IS (IT) Solutions department on technical issues
- Support established documented processes and develop new processes as required
- Provide internal technical support for Express Suite’s Issue Manager as well as maintain and support the relationship with Intelliquip
- Evaluate and report on new technology and techniques for continuous improvement of Grundfos Express
- Make functionality and product selection and configuration decisions while being responsible for maintaining engineering integrity of design modifications for assigned product lines
- Excellent verbal and written communication skills in the English language to give and receive technical information, influence decisions and make presentations
- Present a positive, competent image to customers. Problem solve and apply sound judgment and discretion consistently
- Knowledge about sports leagues
10
Responsibilities For Spanish Knowledge Engineer Resume
- Highly efficient; able to maintain quality at a fast pace
- Track record of dependability and punctuality
- Adaptable; able to learn new tasks quickly and switch between them as required
- Bachelors in Mathematics, History, Philosophy, Linguistics
- Familiarity with Graphiq’s Knowledge Service
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