Knowledge Consultant Resume Sample
Ned Berge
294 Hintz Green,
Philadelphia,
PA
+1 (555) 164 5832
Work Experience
Knowledge Senior Consultant
06/2017
-
PRESENT
Boston, MA
- Advanced knowledge of Organizational Development, Human Systems, and Employee Engagement practices
- Expert knowledge of and experience with organizational culture and ability to apply this knowledge to the work environment
- Expert knowledge of workplace trends with an in-depth knowledge of Herman Miller research and data/processes
- Thorough knowledge of the Herman Miller services (dealer and within Herman Miller Corporate)
- Demonstrated ability to lead, influence, solve problems, and work with all levels in the organization, including Executive Leadership
- Demonstrated ability to build long-term relationships with customers and business partners; particularly at senior decision-making levels across an organization
- High task/high relationship building skills necessary, including the ability to manage multiple client relationships; high level of responsiveness and flexibility required
- Demonstrates excellent written and verbal communication skills with a strong emphasis on listening; including proficiency in creating and delivering impactful presentations to a variety of audiences. Technical writing skills helpful
- Proven organizational, planning, and project management skills with demonstrated follow-though and results; ability to ensure timely and phenomenal quality deliverables
Knowledge Management Consultant
08/2014
-
03/2017
Detroit, MI
- Demonstrated ability to effectively use office automation, communication, software, and tools currently being used in the Herman Miller office environment
- Ability and willingness to travel up to 50 percent of the time
- Eloquently articulate UN Women’s position
- Coordinate and build relationships with diverse and executive-level clients
- Experience with knowledge management and business process mapping or reengineering in a consulting environment
- Experience with data gathering and analysis
- Excellent writing and communication skills. Communicates sensitively, effectively and creatively across different consistencies
- Demonstrate very good understanding of knowledge management
- Proven networking skills, and ability to generate interest in UN Women’s mandate
Private Sector Knowledge Management Consultant
10/2010
-
07/2014
Phoenix, AZ
- Builds strong relations and focus on impact and results
- A strategic analytics professional with 4+ years of hand on experience driving client, business and campaign level strategies
- Proven experience and ability to apply experimental design as well as statistical techniques coupled with strong technical skills in (SAS, SQL, Excel, PowerPoint)
- Proven experience and ability in conducting data driven client and portfolio level studies to uncover insights and develop strategies
- Excellent verbal, written communication and presentation skills and ability to translate technical information into business language
- Business savvy with strong analytical, problem solving and critical thinking ability
- Team player with demonstrated ability to work collaboratively in a cross functional team environment
Education
Strayer University - Tampa Westshore Campus
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- Excellent writing, editing and oral communications skills in English is required
- Strong English and Spanish and/or Italian communication skills (both verbal and written)
- Possesses a customer-service attitude and strong interpersonal skills
- Advanced skills in training development & delivery, coaching, adult learning styles, training methodologies and solutions
- Advanced planning, project management, communication, consulting and negotiation skills to ensure organization needs are identified and addressed
- Good negotiating and networking skills
- Writing experience, or skill set that has required a HIGH attention to detail in process understanding and organization
How to write Knowledge Consultant Resume
Knowledge Consultant role is responsible for design, training, software, travel, insurance, research, presentation, communications, organization, english.
To write great resume for knowledge consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Knowledge Consultant Resume
The section contact information is important in your knowledge consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Knowledge Consultant Resume
The section work experience is an essential part of your knowledge consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous knowledge consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular knowledge consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Knowledge Consultant resume experience can include:
- Experience working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
- Able to effectively complete multiple tasks in a fast-paced environment
- Respond to KM content feedback efficiently and effectively
- Knack for juggling several projects, managing time efficiently and prioritizing appropriately
- Experience in financial services industry with exposure to marketing, product management, sales, finance, pricing and risk management
- Experience writing content and understanding of Knowledge Management best practices
Education on a Knowledge Consultant Resume
Make sure to make education a priority on your knowledge consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your knowledge consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Knowledge Consultant Resume
When listing skills on your knowledge consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical knowledge consultant skills:
- Effective communication skills for delivering content feedback, writing reports/proposals and making presentations
- Excellent stand up training delivery and classroom facilitation skills
- Good verbal, written, presentation and communications skills
- Excellent fact-gathering and writing ability, with proven record of accuracy and adherence to style and grammar
- Advanced, presentation, facilitation, influencing, change management and cultural awareness skills
- Project management skills with the ability to manage multiple learning projects simultaneously
List of Typical Experience For a Knowledge Consultant Resume
1
Experience For Knowledge Management Consultant Resume
- Define and share guidelines, templates, experiences and best practices with team members for an effective project management of training course development
- Experience in content/knowledge/information management authoring, publishing, and maintenance
- Total experience required
- Follow smart standards with our business partners (baseline, validation, feedback, updates)
- Contribute to strengthen global anti-corruption network by providing support for community collaboration, knowledge sharing and networking
2
Experience For Private Sector Knowledge Management Consultant Resume
- Explores new methods for delivering content in relevant ways to include text, video, and other emerging options such as gamification
- Support the creation and update of knowledge assets including: client updates, competitive intelligence, industry research etc.
- Contribute to the improvement of existing knowledge products and conduct additional research as needed
- Design and deploys tools, workflows, job aides to support new or existing practices and procedures to ensure consistency in appearance and content
- Assist with creation and maintenance of content standards, including library of common reusable content
- Work closely with other project team members and leads including other internal consultants, process owners, facilitators and curriculum owners
- Provides quality assurance for all Customer Support employees handling customer incidents through regular process reviews
- Facilitates new hire onboarding program for new Customer Support employees through mentorship and program management
- Builds partnerships between Customer Support employees and peer mentors to facilitate additional training and guidance on technical or product concerns
3
Experience For Knowledge Senior Consultant Resume
- Continually adapt and modify style and approach in an ever-changing work environment
- Create and manage project management plan using Microsoft Project, Wiki (Confluence), JIRA
- Completes a variety of tasks necessary to ensure the job gets done
- Work collaboratively with IT to manage technical versus knowledge enquiries to ensure clients receive the highest customer service, a seamless transition of enquiries and to reduce duplication
- Self-starter able to manage time productively and multi-task in in a fast-paced environment
- Proficient in business English and Italian
- Maintain, manage and develop the firm’s knowledge infrastructure
- Conduct in-depth research and analysis as required by the network products and services
4
Experience For Claims Knowledge Management Consultant Resume
- Liaise with internal and external partners to identify the appropriate advisors/contacts to respond to Network queries
- Enhance linkages with internal and external sources of knowledge in coordination with the Global Knowledge Management activities and other regional hubs and focus areas
- Assist global anti-corruption team in managing the contents of the “www.anti-corurption.org” web-portal. Contact other partners for their contribution of the knowledge products and other materials
- Support Technical Advisor and Project Manager with research and analysis during the development of selected anti-corruption knowledge products
- Actively promote the corporate standards in knowledge management; solicit content submissions from practice members; help to insure that content to be published in the workspaces is adequately tagged, named, summarized
- Maintain the anti-corruption workspace at UNDP’s internal and external websites through updating with relevant documents, news and web links
- Contribute to strengthen global anti-corruption network (thematic programme staff in UNDP country offices and HQ units) through providing support for community collaboration, knowledge sharing and networking
- Monitor and maintain network spaces’ member lists and performance indicators. Prepare annual reports on ACPIS’s global network performance and network utilization including the use of produced knowledge products
5
Experience For Knowledge Management Consultant Uncdf Uganda Resume
- Work with the global knowledge facilitators of BPPS, global roster managers; Regional and Group Specialists to determine the suitability of potential consultants and organizations in response to Country Office requests
- 5 – 7 years’ experience in a customer service environment, preferably within the Financial industry
- Closely work with IT technical consultant to standardize, update and finalize already existing 9 online courses
- Maintain and update all OPPM/SSP changes as well as coordinate Change Management and Legal Reviews
- Conduct in-depth research and analysis for UNDP's policy and programme support through the ACPIS
- Support Technical Advisor and Project Manager in organization and implementation of activities around commemoration of International Anti-Corruption Day
6
Experience For Knowledge Sharing Consultant Resume
- Actively promote the corporate standards in knowledge management and help insure that content to be published in the workspaces is adequately tagged, named, summarized
- Monitor and maintain an effective change control process to ensure all content is relevant and compliant to policy, procedures and standards
- Draft and finalize annual reports on ACPIS workplan and activities
- Work with the global knowledge facilitators of ACPIS, liaising with regional advisors/specialists to collect information as demanded by Country Offices and partners
- Proactively engage with the India MD and leadership team to prioritize and execute on a quarterly sales enablement plan; as well as create and maintain a local training calendar
- Customize content and deliver training in India
- Drives the adoption of pre- and post- evaluations and productivity metrics in India
- Coach Sales Directors to be the agents of enablement for their teams
7
Experience For Knowledge Management Consultant, Uncdf MMP Resume
- Review Reference Guides and process documents as new materials are developed
- Identifies appropriate delivery methodologies based on audience learning styles, nature of content to be delivered within the context of business needs and constraints
- Seeks feedback to ensure materials are developed as required and to identify improvement opportunities
- Focus on creation of content that meets business requirements and is useful and relevant to targeted audiences
- Create content that is compliant, SEO optimized, reusable across properties, consistent in style and tone, and aligned with business objectives and goals
- Ensure that content is aligned with design and that all deliverables are in sync
8
Experience For Workplace Knowledge Consultant Resume
- Work collaboratively and cohesively across teams to gather information in a complex environment with multiple stakeholders and reviews
- Have the ability to receive feedback professionally and respond accordingly in a positive, productive and, as needed, proactive way that produces excellent content
- Possess the ability and confidence to negotiate diplomatically to achieve the most effective content
- Interpret Department of Insurance guidelines and compliance regulations, in order to translate into easy-to-use documentation
- Curate and write content for multiple channel
- Interpret workflow processes either from research with process organization or side-by-side observation of SMEs
- Familiarity with software development processes (e.g., waterfall, agile)
- Focused on team success rather than individual success
9
Experience For Global Knowledge Consultant Resume
- Approachable, respectful, open, transparent and easy to work with – even in stressful situations
- Be self-aware, receive feedback and continually improve
- Produce clarity when confronted with unclear situations
- Manages or participates in projects and tasks that improve the quality of the Customer Support organization
- Work with SMEs from across the business to create new and refactor existing knowledge management (KM) content according to structured authoring and minimalist writing principles
- Support strategies for organizing knowledge management content (metadata and taxonomy schemas)
- Provide training to ADP Canada associates on how to use KM tools
10
Experience For Parliamentary Knowledge Management Consultant Resume
- 2 video scripts – one for short video on promotion of quality in education and whiteboard/scribe video on horizontal learning
- Coordinate one or more enablement and training projects across pillars
- Engage in regular content audits/maintenance to ensure KM content is accurate and up to date
- Prepare clear and robust internal communications
- Maintain familiarity with ADP Canada products, internal tools, and business processes
- 1 short promotional video, maximum video length is 2 minutes
List of Typical Skills For a Knowledge Consultant Resume
1
Skills For Knowledge Management Consultant Resume
- Proven hands-on experience in the field as a project manager or scrum master
- Create and apply templates for gathering information on processes, ensuring understanding of risks and support for effective decision-making
- Strong ability to manage at an operational level but also to make forward looking, strategic decisions aligned with organizational needs
- Demonstrated ability to adapt quickly to new working environments; and work under pressure
- Experience with: Microsoft Project, Wiki (Confluence), JIRA
- Demonstrated flexibility to excel in a multi-cultural environment
- Proven ability to work proactively, independently and as part of a multi-sectoral team
2
Skills For Private Sector Knowledge Management Consultant Resume
- Development of Knowledge Products on UN Women’s good practices on engaging with the Private Sector (July 2017)
- Identify and disseminate success stories and good practices to appropriate networks and forums
- Criteria 2:Experience and understanding relating to gender equality, including on the engagement of men and boys in gender equality (25 points)
- Criteria 1:Experience in knowledge management and in producing knowledge products (35 points)
- Criteria 3:Experience in developing persuasive communication products (10 points)
- Experience authoring in XML
- Proven expertise in grammar and style adherence
3
Skills For Knowledge Senior Consultant Resume
- Work experience in general business role
- Substantive experience in governance, anti-corruption and development related issues
- Assess and improve process effectiveness of the portfolio continuously within prescribed limits
- Proven ability to positively contribute to discussions and activities necessary to define and capture processes/procedures
- Monitoring and evaluation framework
- Working understanding of XML and/or DITA
- Capacity building for high performing and low performing schools; and
4
Skills For Claims Knowledge Management Consultant Resume
- Familiarity with processes on developing and delivering knowledge sharing programs and with the customer’s information infrastructure
- Ensure that branding of each publication is consistent with UNCDF branding guidelines and the programme funders’ requirement
- Client and service oriented; ability to focus on impact and results for the client, promoting and demonstrating an ethic of client service
- Ensure that branding of each publication is consistent with UNCDF branding guidelines and the programme funders’ requirements
- Apply business expertise to assist in determining impacts to the organization, while consulting with process and business owners
- Passion for sharing information and helping others be successful
- Participates in 1:1 or group coaching sessions to offer feedback and guidance on handling customer interactions with Customer Support employees in all roles
- Recruit and support a high-performing Hub/Area team and/or provide cover/ support for Hub/Area team leader as needed
5
Skills For Knowledge Management Consultant Uncdf Uganda Resume
- Source or organise training to meet the needs of the Hub/Area team (e.g. local sources)
- Provide coaching to more junior staff and peers, as required
- Act as a knowledgeable and responsive point of escalation for the team
- Monitor and analyse team’s performance against KPI’s and make recommendations where necessary to address performance issues
- Act as a career counsellor to junior teammates
- Proficiency in at least one other UNDP official language is desirable
6
Skills For Knowledge Sharing Consultant Resume
- Manage the dissemination of the publications and videos produced in Uganda through the channels used by the programme on a global level i.e. ensuring the publications are uploaded to the website and disseminated via the programmes Newsletter, twitter account etc.
- Contribute to the development of the programme’s offline and online community of practice in Uganda by curating content relevant to the partners and identifying topics to stimulate conversation and exchanges of best practices among partners
- Identify opportunities for scholarship or sponsorships for MM4P’s partners, help match events and partners, coordinate logistics and registration of partners with the operational team
- Familiarity with UNDP/UNCDF and UN system and/or the donor community
- Organize and perform a variety of specialized tasks simultaneously related to Results Management, including administrative support to design, planning and implementation of programme, managing data, reporting
- Support Country Offices (COs) in Knowledge Management such as accessing internal knowledge and experts through Teamworks; advise on the application of knowledge and expertise; provide hands-on guidance on KM tools; and identify COs’ KM needs and provide useful solutions and tools
7
Skills For Knowledge Management Consultant, Uncdf MMP Resume
- Internal advocacy and communications: Collect content and prepare monthly ACPIS News Updates
- External advocacy and communications: Liaise with UNDP Communications office and other UN agencies
- Identify and disseminate success stories shared by COPs to appropriate networks and forums
- Update/maintain information shared through ACPIS social media accounts (twitter, YouTube, Facebook, etc.)
- Interacts with others in a professional, respectful, and friendly manner
- Communicates clearly and convincingly
- The key components of the programme
- Support Country Offices (COs) in Knowledge Management such as accessing internal knowledge and experts; advise on the application of knowledge and expertise; provide hands-on guidance on KM tools; and identify COs’ KM needs and provide useful solutions and tools
- Provide ad hoc support to Policy Advisor of ACPIS on global advocacy related events/activities, including preparing draft speeches, briefings and training and outreach materials
8
Skills For Workplace Knowledge Consultant Resume
- Mapping of UN Women’s Partnership with the Private Sector National, Reginal and local levels (31 June 2017)
- Develop a Global Mapping of Private Sector – CSR partnerships on Gender Equality and Women’s Empowerment (31 July 2017)
- Internal advocacy and communications: Collect content and prepare monthly/bi-monthly UNDP’s anti-corruption global news updates
- Development of UN Women’s Private Sector Engagement Toolkit (31 August 2017)
- Development of UN Women’s Private Sector toolkit for National Committees (30 November 2017)
- Support UN Women’s Community of Practice on Private Sectors and Philanthropic (31 December 2017)
- Demonstrated results in implementing successful programs including needs analysis, development, implementation and evaluation of wide range of training curricula, preferably in a cloud / software sales environment
- Excellent verbal and written communication skills including demonstrated ability to communicate complex concepts concisely and clearly to key audiences and stakeholders
- Deep knowledge of current and emerging adult learning theory and how it is put into practice in corporate learning
9
Skills For Global Knowledge Consultant Resume
- A proposed outline of the learning document (maximum two pages) including your approach to this consultancy (maximum one page)
- Initiate, receive, assess and distribute feedback on new and revised topics/circulars, identifying impacted processes and revising, as appropriate
- Advise on training tools for assigned initiatives, ensuring compliance to process requirements
- Build relationships and collaborate across all functional levels with business leaders and subject matter experts
- Creative, practical problem-identification, problem-reporting, and problem-solving skills, including the application of those skills to the design and development of the final solution
- Team player with a positive attitude, sense of urgency, and willingness to do whatever is needed to achieve project goals
- Have fun!
- Financial proposal; Proposed lumpsum amount for undertaking this consultancy (in US dollars) including participation in a three days learning meeting in Jordan (travel and DSA)
- Conversant and comfortable with principles of design, writing and editing
10
Skills For Parliamentary Knowledge Management Consultant Resume
- Secondary Education, preferably with specialized certification in communications, management, marketing, or related disciplines
- Familiar with gender issues, and preferable on engaging youth/ boys and men for gender equality
- Knowledge of an additional official UN language is an asset
- Familiar with UN Women and UN system is an asset
- Familiar with the Middle East and North Africa is asset
- Conduct analysis of processes and process design, establish required internal controls, P&Ps, position processes for automation, and identify risk impacts for new processes and process workflows related to medium to high complexity initiatives
- Conduct analysis for complex change or business initiatives, using specialized process knowledge
List of Typical Responsibilities For a Knowledge Consultant Resume
1
Responsibilities For Knowledge Management Consultant Resume
- 1 white board video, video length is 1 minute
- Manage resource availability within Project Management plans
- Make status reports for management
- Work proactively and communicate with subject matter experts, project owners and course architects to deliver learning artifacts on time, while also meeting SAP Hybris Education quality standards
- Take the role of scrum master during project executions – schedule and moderate sprint planning, sprint review and daily stand up meetings. Make sure JIRA tasks are clearly defined following guidelines
- Collaborate with other teams (Product and Development, Partner and Customer enablement, Presales etc.) to get learning artifacts necessary (e.g. webinars, delta sessions, demos)
2
Responsibilities For Private Sector Knowledge Management Consultant Resume
- Work closely with the portfolio manager and project owners to blueprint and implement an enablement strategy for different products within our portfolio
- Understand quality standards established by SAP Hybris Education and take part in the quality assurance of projects
- Participate in project meetings to interpret and advise on process implications of planned initiatives and to clarify process steps, as required, post-implementation
- Act as a subject matter expert (SME), advising to senior managers on the implications of proposed business decisions related to area(s) of expertise
- Lead activities for new work related to the assigned function
- Oversee and manage process issues and related action items for assigned projects and initiatives
- Document process requirements and/or provide input to conversion and implementation strategy plans from a process perspective
3
Responsibilities For Knowledge Senior Consultant Resume
- Identify opportunities for process improvement and initiate changes
- Research P&Ps to understand process impact and ensure compliance with applicable topic
- Design and create workflow documentation for new and/or revised processes; obtain required sign-offs
- Resolve process problems within area of expertise. Participate in the resolution of problems outside direct authority
- Internal Knowledge of ADP Product Knowledge and process business operations
- Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint) and ability to learn new software tools such as DITA/XML-based component content management systems
- Knowledgeable about formal project management best practices
- Proficiently bilingual (French and English)
- Knowledge of ADP Business tools: Workforce Now, Siebel, LUMIN, ADPworks, SharePoint
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