Jira Administrator Resume Sample
Julie Stiedemann
384 Elian Valley,
Detroit,
MI
+1 (555) 905 9188
Work Experience
Jira Administrator
04/2017
-
PRESENT
Phoenix, AZ
- Experience with JIRA and Confluence
- Experience with the installation and configuration of the latest version of JIRA and Confluence
- Experience with Cloud service architecture, database structure, and frameworks
- Experience with Pivotal Stack, Pivotal Tracker, Spring Cloud, including micro-services, GitLab, Artifactrory, or Nexus repositories, and Concourse or Jenkins and logging, including Splunk
- Experience with the migration of content during equivalent upgrades
- Perform defect validation and post-implementation validation
- Define, compile and report metrics
- Respond to support inquiries with a sense of urgency
- Adhere to defined processes and procedures
Atlassian Jira Administrator
02/2014
-
11/2016
Philadelphia, PA
- Be client focused, satisfaction oriented and inclusive
- Proactively communicates status/progress, challenges and escalations to management without prompting
- Uses problem solving, critical thinking skills and independent thinking to overcome challenges
- Adapts to cultural and organizational climates across global teams and partners with them on resolutions
- Perform ad-hoc requests as requested
- Analytical thinker that is expert at problem solving, conflict resolution, negotiation and decision making
- Operates independently most of the time with minimal supervision
- Performs data analysis / research and assesses impact (change impact). For example, workflow migration requests (boards, timelines, etc.)
Senior SCM Specialist / Jira Administrator
12/2006
-
10/2013
San Francisco, CA
- Decomposes and translates requirements
- Performs application and interface troubleshooting
- Proficient in JQL queries
- Experience as a JIRA administrator and customizing JIRA projects
- Experience with using JIRA REST APIs for integration schemes, complex workflows, screen schemes, permission schemes, and notification schemes
- Experience with performing all areas of configuration management (CM), including planning, identification, change control, status accounting, and validation and verification for multiple product baselines
- Experience administering Atlassian products (Jira, Jira Agile, Confluence)
- Exposure to Linux/Unix command line tools
Education
University of Great Falls
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent problem-solving skills, process implementation skills
- Possession of excellent oral and written communication skills, including interacting with senior clients
- Excellent interpersonal, organizational, and communication skills working with customers
- Excellent time- and project-management skills
- Demonstrated experience in installing, configuring and administering Atlassian plugins
- Experience administering and customizing JIRA projects, experience performing migrations
- Proven experience installing, maintaining and troubleshooting the Atlassian product suite
How to write Jira Administrator Resume
Jira Administrator role is responsible for database, integration, training, refining, security, java, architecture, design, research, travel.
To write great resume for jira administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Jira Administrator Resume
The section contact information is important in your jira administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Jira Administrator Resume
The section work experience is an essential part of your jira administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous jira administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular jira administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Jira Administrator resume experience can include:
- Good Troubleshooting, Analytical, Communication and Client Interfacing skills
- Have strong speaking and writing skills - Ability to understand nebulous concepts and clearly articulate them in a face to face setting
- Demonstrated experience installing, configuring and administering Atlassian plugins
- Demonstrated experience in performing upgrades with communication to end users impacted (e.g. release notes)
- Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes
- Strong work ethic with good time management and the ability to work with diverse teams
Education on a Jira Administrator Resume
Make sure to make education a priority on your jira administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your jira administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Jira Administrator Resume
When listing skills on your jira administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical jira administrator skills:
- Effective interpersonal skills & ability to listen to internal & external customers and understand their needs
- Effectively prioritize work, troubleshoots issues and completes tasks on time
- Experience installing applications on VMs, monitoring performance, and tailing logs on Linux Systems Administration
- Experience with installing applications on VMs, monitoring performance, and tailing logs on UNIX systems
- Experience extending JIRA functionality using REST API (ex. Build custom add-ons, develop integrations, or scripting interactions)
- Experience building, managing and enforcing standards
List of Typical Experience For a Jira Administrator Resume
1
Experience For Atlassian Jira Administrator Resume
- Teamwork skills with excellent interpersonal skills
- Experience using a Unix type command line interface operating systems, such as IBM AIX, RedHat, Linux, CentOS or Fedora
- Experience configuring and maintaining application links between JIRA, Confluence, Bitbucket, Bamboo and qTest as well as other applications
- Experience with creating scripts using Java
- Experience in a customer-facing role (internal or external) and passion for highly visible enterprise support
2
Experience For Senior Jira Administrator Resume
- Experience with the Atlassian software suite including JIRA and the associated plug-ins Crowd, FishEye and ConnectAll
- Experience administering work item management tools (Jira)
- Experience working with JIRA administration
- Excellent understanding of Agile development methodology
- Experience in tuning a JVM
- Serve as a JIRA administrator and engineer with DevOps experience
- Experience with general Linux administration
- Jira System administration and Project level administration experience
- Follow and support internal procedures that comply with medical regulations related to computer systems and computer system validation
3
Experience For Senior SCM Specialist / Jira Administrator Resume
- Proficient software development experience using Java and .Net/C#
- Typically requires 2+ years of in-depth experience
- Typically requires 6+ years of in-depth experience
- Providing support to agile development teams in their use of agile/ALM tools through incident management systems\support mailbox
- Responsible for conducting testing
- Provide user management for global and project level access, training and support for JIRA for existing users and extended teams, as requested
4
Experience For Atlassian Administrator / Jira Administrator Resume
- Create testing scripts for regression and load testing
- Perform impact assessment for “new” and “change to” existing application functionality requests, including Add-ons/Plug Ins
- Make changes to workflows, screens, fields and reporting
- Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure; workflow, screen and field scheme’s, as well as identify where functionality can/cannot meet user requests
- Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence setup and workflows, as well as identify where functionality can/cannot meet user requests
- Motivated Team player willing to take global initiatives on project tasks to achieve project deadlines
- Process interpretation to create new workflows/integrate into existing workflows
- Manage user permissions for tools according to the needs of projects and teams
5
Experience For Jira Administrator Resume
- Perform application and system administration tasks, including data backups and scheduled jobs
- Administer JIRA’s core and software and formulate technical solutions using JIRA and associated JIRA plugins or Atlassian products
- Leverage a Pivotal Stack with Concourse/Jenkins and Splunk to transition solutions to enduring Air Force architecture
- Periodic attendance at status and various management required meetings, project planning sessions and issue resolution discussions
- Act as program liaison for the HPQC syncing activity associated with JIRA and the HPQC team at the state DIT level
- Extensive working knowledge of Linux
- Knowledge of working from a command line shell, such as Bash or Ksh
- Administer Atlassian instances (i.e. user/project set up, management of notification/permissions schemes, global configurations, workflow changes and training)
- Participate in requirement gathering efforts with stakeholders for new requests and enhancements
6
Experience For Atlassian Jira Administrator Resume
- Liaison with cross-functional teams (Development, Testing, Management, Business Analyst, etc.)
- Promote adoption and best practices and conduct user-training and help-sessions for new features or implementations
- Provide training to technical and non-technical teams to use Atlassian tools
- A working knowledge of Agile (Scrum or Kanban) methodologies
- Set-Up/Maintenance/Optimization/Configuration of Atlassian products Testing/Sandbox/POC
- Responsible for consulting with users for needs assessment
7
Experience For Senior Jira Administrator Resume
- Responsible for consulting with users and vendors for needs assessment
- Accountable for testing sign off
- Comfortable working with host providers
- Project migration and deployment, monitoring resource utilization (CPU, memory, disk, JAVA VM)
- Design, develop, and deploy projects meeting enterprise ITIL and DevOps project needs
- Develop and support JIRA Rest API applications integrating with JIRA, and JIRA ServiceDesk
- Provide secondary level support. JIRA, JIRA ServiceDesk, and Wiki as part of a rotating on-call team
- Routine system utilization reporting
8
Experience For Senior SCM Specialist / Jira Administrator Resume
- Resolves unresolved Tier 1 Support items primarily through research and analysis, troubleshooting and recreation of issues within the defined SLA
- Delivers insights on how food, exercise, insulin, stress and other factors impact glucose levels helping people modify their behavior to live a healthier life
- Establish, build and maintain healthy working relationships
- Majority of this work is going to be configuration
- Main Accountability 1: Upgrade JIRA within the required environments
- Develop custom JIRA plugins or scripts with the JIRA REST API as needed
- Address and close all JIRA Administration support requests in a timely manner
- Create custom JQL filters and dashboards as needed
9
Experience For Atlassian Administrator / Jira Administrator Resume
- Create custom JIRA workflows,schemes, screens and field configurations as needed
- Primarily, administration of our Atlassian toolset
- Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests
- Using Jira REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
- Implement JIRA upgrades, and partner with our IT staff to coordinate infrastructure maintenance and system migrations
- Provide User Management and support for 1500+ users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations
10
Experience For Jira Administrator Resume
- Install, manage and administer Jira add-ons, plugins, and extensions
- Develop process workflow for Jira Agile
- Providing assistance in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence, Crucible, Fisheye, Smartsheet
- Working in close partnership with other support functions and development teams to analyse project/product requirements and to implement the necessary changes in JIRA, Confluence
- Understands organizational and business functions and makes sound decisions
- Participate in Product Design Decisions / Change Control Board Meetings
- Deliver Presentations\Trainings\workshops to larger audiences from different projects on regular basis
List of Typical Skills For a Jira Administrator Resume
1
Skills For Atlassian Jira Administrator Resume
- Display ability to effectively communicate and share knowledge with internal and external contacts at all levels
- Demonstrated JIRA Administration experience
- Proven ability to work in an environment with multiple short-term deadlines, frequent interruptions and changing priorities
- Experience creating, researching, and implementing plug-ins (ideally custom plug-ins)
- Perform periodic performance reporting to support capacity planning and effective management of business application licenses
- Strong working knowledge of Agile (Scrum and Kanban) methodologies
- Experience with extending Atlassian products
- Experience with the following DevOps tools: Git, Chef, and/or Puppet
2
Skills For Senior Jira Administrator Resume
- Working experience as JIRA Product Specialist (Atlassian Product Specialist)
- Adapt to changing priorities or requirements, agile development
- Experience with both migration and upgrading the Atlassian platform
- Experience administrating Atlassian products (Jira, Confluence, Bitbucket, HipChat)
- Experience extending Atlassian products via code development
- Experience directly integrating Atlassian products with other systems
- Experience customizing JIRA
3
Skills For Senior SCM Specialist / Jira Administrator Resume
- Experience with Atlassian APIs and tool integration
- Development experience under Java, C# or Python
- Experience with databases and SQL queries
- Understand customer needs in order to provide excellent service
- Recent experience using a Unix type command line interface operating systems such as IBM AIX, RedHat, Linux, CentOS or Fedora
4
Skills For Atlassian Administrator / Jira Administrator Resume
- Operate, maintain, and troubleshoot enterprise Linux systems running Atlassian suite products including Confluence, JIRA, and BitBucket
- Work with various Atlassian consumers on effective use of their Spaces and Projects
- Experience with JIRA or Confluence
- Experience with the installation and configuration of the latest versions of JIRA and Confluence
- Experience with the migration of content in similar upgrades
- Related information technology experience
- Experience as a Jira, Confluence and Bitbucket Administrator
- Core Java, XML, JSP, SQL experience
5
Skills For Jira Administrator Resume
- Hands on JIRA Core or JIRA Software (Formerly JIRA Agile), Fisheye/Crucible, Crowd, and Confluence experience
- Experience in IT
- Experience in JIRA
- Strong background in Agile development environment
- At least two years of JIRA Administration experience
- Experience as a JIRA Administrator in an Agile Scrum environment
- Experience with Web technologies, such as Web Services or HTTP
- Experience with the design and implementation of JIRA templates, team boards, dashboards, custom fields, workflows, and schemes
- Research what’s new in the marketplace and recommend add-ons and integrations that can improve administrator/user experiences
6
Skills For Atlassian Jira Administrator Resume
- Agile Project Management knowledge/experience
- At least four years of software development experience within a specific IT discipline (Business Intelligence, Mobile, Web, Java, etc.)
- Creates, updates and executes business application validation plans, test protocols, manual test scripts, and executes software tests
- Work with the server and database team to assure solid administration of the Linux servers and MS-SQL environments supporting the Atlassian tools
- Experience with any of the following technologies would be great: Git, JAVAScript, AWS or Azure, SQL Database, JAVA, etc
7
Skills For Senior Jira Administrator Resume
- Experience with JIRA administration and/or development
- Experience of JIRA or related technologies
- Strong knowledge and familiarity with JQL
- Experience devise, test, and deploy integrations between Atlassian products
- Experience as a Jira, Confluence and Bitbucket Administrator
- Leading and providing technical assistance during JIRA version upgrades & integrations with other SCCM tools
8
Skills For Senior SCM Specialist / Jira Administrator Resume
- Creating, managing, and supporting all administrative functions associated with the Atlassian product suite
- Creating complex JIRA workflows including project workflows, custom fields, notification schemas, reports and dashboards in JIRA
- Engaging in continuous learning and adoption of new concepts, technologies and functionality
- Writing Unix-based scripts (Groovy, Perl, or Python)
- Understanding of Apache and Tomcat configurations
- Understanding of Continuous Integration and source code control
- Understanding of JIRA workflows, schemes, etc
- Understanding of cloud infrastructure services like GCP and AWS
- Working knowledge of either Scrum and Kanban methodologies
9
Skills For Atlassian Administrator / Jira Administrator Resume
- Administering add-ons and integrations
- Working Knowledge cloud-based development, such as AWS
- Productionizing current instance
- Writing custom plug-ins
- Understanding of CI/CD
10
Skills For Jira Administrator Resume
- Creating projects, workflows, basic automation
- Understanding of distributed version control management (Git, SVN, etc.)
- Troubleshooting, tuning of all components (Linux OS, JAVA VM and Apache Web Server)
- Understanding of configuration management and version control systems
- Provide production support for JIRA and Confluence, including performance tuning and scaling
- Develops and maintains reference materials (procedures, FAQs, training, operating manuals, etc.) used for support of JIRA and the supported Add-ons/Plug Ins
- In depth knowledge of JIRA configuration, administration and troubleshooting (being able to provide recommendations for improvements)
- Comfortable navigating the command line
List of Typical Responsibilities For a Jira Administrator Resume
1
Responsibilities For Atlassian Jira Administrator Resume
- Experience developing JIRA/Atlassian plugins using Atlassian SDK
- Experience configuring and maintaining application links between JIRA and Confluence as well as other applications
- EazyBI/Tableu reporting reporting and dashboard experience
- Experience using/extending REST services provided by Atlassian
- Experience administering and customizing Jira
- Excellent understanding of JIRA workflows, permissions schemes, notification schemes, screen schemes, etc
2
Responsibilities For Senior Jira Administrator Resume
- Familiarity with database and MS-SQL administration, and demonstrated competency in writing SQL queries
- Experience with writing JavaScript
- Experience with JIRA Query Language (JQL), SQL, and scripting
- Experience with Jira, Confluence and Bitbucket desired in the following
- Experience developing custom Jira reports
- Experience developing custom Jira workflows
- Experience developing EazyBI reports
- Hands-on experience managing JIRA & Confluence
- JIRA Query language or JIRA scripting experience
3
Responsibilities For Senior SCM Specialist / Jira Administrator Resume
- Experience creating reports from JIRA data points
- Experience constructing custom dashboards in JIRA
- Significant practical experience in information systems activities such as systems analysis, systems design, and implementation
- Demonstrated work history installing, configuring and administrating CM/DevOps systems
- Knowledge of creating reports for the leadership team from JIRA data points and managing permissions, licenses, access, and overall user group maintenance
- Linux, DB administration, Tomcat server config/tuning, JVM tuning
- Maintain, and troubleshoot enterprise Linux systems running Atlassian suite products including Confluence, JIRA, and BitBucket
4
Responsibilities For Atlassian Administrator / Jira Administrator Resume
- 25 percent scripting (javascript and groovy)
- Provide off-hours coverage and support for maintenance during outage windows
- Administration of JIRA system
- Technical support of various JIRA projects
- Test new versions of the tools and plug-ins to ensure compatibility
- Communicate and share knowledge with internal and external contacts at all levels
- Perform basic Linux and Windows Server administration tasks
- Create JIRA projects, queries, and reports, as needed
5
Responsibilities For Jira Administrator Resume
- Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance
- Configure, install, maintain and upgrade JIRA/Confluence
- Creation of templates, team boards, dashboards, custom fields, workflows, schemes, etc
- Migration of JIRA projects across environments
- Work with clients on discovery of issues and migrations
6
Responsibilities For Atlassian Jira Administrator Resume
- Diagnosis and resolution of issues of application and servers
- Analyze, review and document plugins for deployment in environment
- JIRA administration
- Perform other work as assigned to ensure the success of the team
- Installation, maintenance and administration of the Atlassian suite of products associated with JIRA, including but not limited to Crowd, FishEye, and ConnectAll
- Administration of Linux, specifically the various hardware that JIRA and its Atlassian components are installed on
- Creation of templates, team boards, dashboards, custom fields, workflows, schemes, etc. within JIRA, as well as JIRA system documentation (installation, troubleshooting and disaster recovery)
7
Responsibilities For Senior Jira Administrator Resume
- Interact with and support the Programs software configuration management team and periodically assist with code merge and build issues and related activities
- Point of contact for the program with Atlassian technical support
- Monitor and improve tool performance (i.e. trouble-shoot user/system failures, coordinate/test system upgrades)
- Create processes, workflows and scripts
- Train users on new features of tools
- Maintain and enhance Atlassian JIRA environment per customer requirements
- Familiarity with Configuration Management concepts, Development workflow, Build and Deployment framework, Server Administration and Database Administration
8
Responsibilities For Senior SCM Specialist / Jira Administrator Resume
- Investigate, troubleshoot and fix issues related to development, applications, application servers
- Recommend and set up Atlassian Plugins
- Adhere to industry best practices, processes, and metrics standards
- Provide application support for JIRA and Confluence
- Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes
- Onboard new teams to JIRA and help existing teams optimize their workflows
- Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately
- Provide systems-level support for the Atlassian service and underlying dependencies
- Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports
9
Responsibilities For Atlassian Administrator / Jira Administrator Resume
- Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
- Implement selected solutions using Jira native functionality (modify workflows, notifications, permissions, issue types)
- Implement and continue refining development life cycle best practices
- Work with teams globally in a diverse multi-stakeholder environment
- Jira administration, configuration, and customization
10
Responsibilities For Jira Administrator Resume
- Provide technical/configuration support on JIRA Software, JIRA Service Desk, Confluence, Jira Portfolio, Tempo, BitBucket, Zephire
- Evaluate and promote new Jira/Confluence add-on and new features
- Be part of Agile implementation process
- Install, configure, support and maintain business applications and environments related to Configuration Management and DevOps (Continuous Integration, Continuous Delivery)
- Install or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
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