IT Generalist Resume Sample
Sienna Quitzon
194 Antonetta Throughway,
Los Angeles,
CA
+1 (555) 396 8866
Work Experience
IT Generalist
02/2017
-
PRESENT
Detroit, MI
- Collaborating with other IT staff and vendors to resolve technical issues in a timely manner, providing hands-on support for the audio/visual needs of the office, providing just-in-time education on proper use of the technology, and logging all support requests into the service desk ticket system, updating and closing tickets daily
- Manage interviews for Factory team
- Assist in time reporting/validations
- Assist in managing project budgets
- Experience in Business Analysis after college
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite (focus on Excel and Access)
- Day to day maintenance and upkeep of existing server fleet Update, test, and support software provisioning systems
- Drive for tactical outcome to increase development team’s efficiency and productivity
CBS Center IT Generalist
08/2014
-
11/2016
Phoenix, AZ
- Provide production support that includes evaluate defects, investigate cause and determine solutions to address
- Collect and record all required incident details for input into Problem Management’s root cause analysis process, management reporting metrics and follow-up major incident reviews
- Experience in building and managing Disaster Recovery and it’s concepts
- Understand the business users’ reporting and analytical needs; communicate effectively with the business users and help author business requirements
- Responsible for working with sales staff and customers to develop solutions to meet our customer’s technology needs
- Responsible for the installation, configuration, maintenance and repair of technology systems for customers
- Responsible for completing assigned work within a reasonable timeline
- Assist sales staff in maintaining the professional image Group
Education
Averett University
2008 - 2013
Bachelor's Degree in Computer Science
Professional Skills
- Strong organizational skills, ability to multitask, and ability to set priorities
- Proficiency with Microsoft Excel skills, with strong excel analytical experience
- Strong analytical skills needed to proactively solve problems pertaining to data inaccuracies
- Excellent verbal skills including ability to convey process, policy and issues to resolution
- Has strong problem solving, analytical, and interpersonal skills
- Excellent communication, analytical, problem solving, relationship management, conflict management and customer service skills
- Strong skills supporting macOS desktop environments
How to write IT Generalist Resume
IT Generalist role is responsible for customer, interpersonal, software, analytical, excel, reporting, credit, engineering, organizational, troubleshooting.
To write great resume for it generalist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Generalist Resume
The section contact information is important in your it generalist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Generalist Resume
The section work experience is an essential part of your it generalist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it generalist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it generalist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Generalist resume experience can include:
- Excellent communication and customer service skills including being proactive, courteous, and approachable while maintaining composure in tense situations
- Experience working in a fast-paced team environment and managing priorities with minimal supervision
- Communicate openly, effectively and consistently with all team members and project managers in person, by phone, WebEx and email
- Experience in the finance and mortgage industry and experience with IT systems and Service Management tools
- Skills with middleware technologies (WebLogic, Apache, Tomcat, etc.) in UNIX/Linux and/or Windows environment
- Technical skillset in troubleshooting complex issues
Education on an IT Generalist Resume
Make sure to make education a priority on your it generalist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it generalist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Generalist Resume
When listing skills on your it generalist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it generalist skills:
- Effective problem-solving and organizational skills
- Time Management: Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities
- Operational support skills with a passion for leading and developing individuals to meet their highest level of potential
- Experience with technologies such as Java, J2EE, .Net. Perl scripting experience
- Demonstrated experience in handling security events in mission critical environments
- Experience with hands on experience in a general IT setting
List of Typical Experience For an IT Generalist Resume
1
Experience For Center IT Generalist Resume
- Customer service background with excellent communication skills
- Networking experience (light route/switch and firewall - install, configure, admin, troubleshoot)
- Experience with supporting and troubleshooting Windows 7 desktops at the Tier 3 engineering level
- Professional experience with supporting and troubleshooting Office 365 Outlook clients
- Experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment
- Experience with application architecture components (.net, caching, content delivery, high availability, storage, load balancing)
- Experience in understanding and working within a complex infrastructure and working with a diverse group of stakeholders including business operations and IT
- A strong desire to learn and become part of a high performing team
- Strong technical knowledge of Cisco Networking components
2
Experience For CBS Center IT Generalist Resume
- Experience working with Unix OS and Microsoft Windows 2008 and 2012
- Experience in troubleshooting
- Related professional work experience
- Hands on network, systems, and security administration experience
- Exchange and Active Directory experience
- System Analysis experience
- Development experience with .NET or Java
- Assists with, documents, and prioritizes technical projects, and assists with special projects as required
- Typically has 0-2+ years' work experience in Systems Analysis and Requirements Development
3
Experience For IT Generalist Resume
- Experience with databases (SQL Server, MySQL, Oracle, Sybase, UDB)
- Technical experience
- Experience with Microsoft Office (e.g. Word, Excel) and SharePoint
- Creating and implementing a documentation protocol
- Supporting all programs such as accounting software, MS Office, and Google email
4
Experience For Center IT Generalist Resume
- Creating a disaster recovery plan
- Supporting end users onsite and remotely on any IT related issues
- Coordinating small and large moves across groups, departments and buildings
- Incorporating process changes and updates into the Standard Operation Procedures
- Handling of miscellaneous support requests
- Provisioning access to applications and infrastructure platforms within our SLA
- Working with Change Management and Deployment teams to promote changes into production environment
- Understanding of ITIL Design, Transition, Operations, and Continual Service Improvement
- Understanding of IT Service Management processes based on ITIL v3
5
Experience For CBS Center IT Generalist Resume
- Working knowledge of Source Control, Configuration Management, and Change Management
- Supporting a Mac OS X desktop environment (especially with JAMF Casper Suite)
- Understanding of server architecture
- Networking Cisco Router
- Supporting Windows 10 (preferably GPO familiarity)
- Scripting (mainly Python and Bash with some SQL and Powershell thrown in)
- Managing phone systems, mobile devices, and contracts associated
6
Experience For IT Generalist Resume
- Documenting Requirements, Architecture, & Design for the various applications
- Perform System Analyst role working with Business capturing requirements using User Stories, developing Data Mapping and profiling, developing Prototypes
- Innovate by implementing and experimenting with cutting-edge technologies, outside-of-the-box thinking, self-organization, and diversity
- Data analytics including compiling ticket data into trends, patterns, or categories for attaining analysis by the team or leadership
- Assists in planning, implementing, and supporting the network and IT Strategic plan
7
Experience For Center IT Generalist Resume
- Data analytics including compiling space management data into trends, patterns, or categories for attaining analysis by the team or leadership
- Assist in Designing and implementing RESTful Enterprise platforms using JVM software (Java, Scala)
- Assist in the design of testing infrastructures and implementing unit tests using the Junit (or equivalent) framework
- Perform requirement gathering, data analysis, issue debugging and reporting activities
- Knowledge of networking including DHCP, DNS, WINS, Firewalls, server load balancing
8
Experience For CBS Center IT Generalist Resume
- Responsible for documenting time usage for the purpose of customer billing
- Code JILs (Job Information Language) for scheduling and running ETL programs in Autosys scheduler
- Perform Automated Test Developer role using MF Test Framework and Automated tools using TFS
- Positively adapt to rapidly growing and changing environment
- Provide technical operational support by performing in depth analysis, trouble shooting and issue resolution
- Provide technical expertise in defining and developing build and deployment automation solutions and tools
- The gathering of requirements and testing for new application integration into Identity Management Solution
- Assist in Designing and implementing schema in a MongoDB, MySQL, Oracle, Sybase, DB2 or equivalent database or any combination thereof
9
Experience For IT Generalist Resume
- Ability managing multiple assignments with varying timelines
- Manages system servers and other system components including installation, configuration, maintenance, security and troubleshooting
- Become familiarized with the company’s web presence and help improve overall maintenance of dealer facing and customer facing websites
- Fundamental understanding of key IT concepts: Virtualization (VMWare), Active Directory, user permissions, and networking
- High Level Understanding of the following Infrastructure
- Familiarity with Relational databases including working with SQL and Stored Procedures
- Responsible for maintaining certification as required by management
- Responsible for documenting schedule and work tasks
- Responsible for reporting work status and issues to his or her supervisor
10
Experience For Center IT Generalist Resume
- Provide clear performance metrics to management regarding the Service Transition activities and Deployment of Releases and Changes
- Support effective integration between Delivery, Engineering and Operations stakeholders, especially the hand-offs between Incident, Problem, Configuration, Change and Release Management and CSI processes
- Reporting activities including producing reports, receiving report requests, creating recurring reporting needs, and managing the reporting inventory
- Assist in creating and updating Release and Change processes and procedures and act as subject matter expert in Service Transition domain
- Technology background with an understanding of development lifecycle, implementing technical solutions & architectures and production support needs, .e.g., Service Desk, L2/L3 support
- Knowledge of the Release & Change management processes, understanding of IT general controls, understanding of Incident and Problem Management resolution processes
- Implementing dashboards, metrics, leading and lagging indicators though working with teams to understand their needs and help drive analytics to help them manage their services
List of Typical Skills For an IT Generalist Resume
1
Skills For Center IT Generalist Resume
- Strong problem resolution and decision-making skills; ability to resolve elevated issues
- Excellent Excel reporting and PowerPoint presentation skills
- Effectively track responses from lines of business and efforts to remediate risks
- Sound interpersonal skills, with the ability to work independently and within a team
- Demonstrated experience with Java development
- Communicate clearly, effectively, persuasively and credibly with internal management and external oversight entities
- Experience or understanding of reporting tool such as Microsoft Reporting Services (SSRS) or similar
2
Skills For CBS Center IT Generalist Resume
- Experience with scripting in Shell and Microsoft environment using PowerShell and other scripting tools
- Problem solving, technical troubleshooting, identify, interpret, prioritize end user issues
- A proven track record in creating and maintaining customer environments
- Good grasp on UNIX shell scripting and/or any other scripting technologies
- Experience implementing and/or maintaining Symantec EndPoint Protection (SEP), Bromium, FireEye & Checkpoint SmartEndpoint
3
Skills For IT Generalist Resume
- IT business experience such as IT inventory, IT budgeting, IT Procurement/purchasing
- Experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365, Intune and Exchange Management Console
- Experience in asset and configuration item identification, baseline, relationship mapping, CMDB administration
- Jamf 300 certification or comparable experience automating endpoint-management in a corporate environment
- Basic knowledge of or experience with one or more of the following Databases (Sybase, DB2, SQL Server, Oracle) and security (AD, TAM, LDAP)
- Experience with network, desktop endpoint and server monitoring, log management (aggregation/correlation) and encryption Security solutions
4
Skills For Center IT Generalist Resume
- Application Integration Testing Experience
- Experience with server administration and mobility/messaging systems but not a requirement
- Relevant experience in IT Network Engineering and Operations
- Experience with Unix commands, shell scripting (Unix, PowerShell, Python, etc.) and SQL
- Experience or knowledge of Security products in an entry or professional role including policy configuration, application integration and software deployment
- Shell scripting experience is required
- Strong understanding of Identity and Access Management (IAM)
5
Skills For CBS Center IT Generalist Resume
- Experience with application or infrastructure support on the following platform
- Experience with writing detailed requirements for module requirements and development projects
- Use a strong customer-service attitude when responding to inbound technology requests from business partners and technology partners
- Experience troubleshooting network and network security problems
- Provide recommendations and input to existing or new processes to improve the effectiveness of Configuration Management
- Experience supporting users in a heterogeneous environment of Macs, PCs, and Linux systems
- Application development or support coupled with infrastructure experience
- Enterprise Credential Password Management experience and or Enterprise Credential Password Management tool/utility
6
Skills For IT Generalist Resume
- Vmware/virtualization experience
- Hands-on experience with ServiceNow CMDB
- Practical experience with CMDB
- Experience with build automation tools such as Jenkins
- Good scripting capabilities both in Linux and with PowerShell
- Strong drive for development and growth within the company
- Validate and prepare security reports based on vulnerabilities and threats identified from various sources
- Experience with data analysis and maintenance of Configuration items
- Experience with ServiceNow CMDB or BMC Remedy CMDB
7
Skills For Center IT Generalist Resume
- Demonstrated knowledge of Cargill’s technology risk policies and environment
- Hands-on experience with office automation applications
- Graduation no more than 18 months prior to start date
- Experience in Continuous Integration/Continuous Deployment tools like Jenkins, Artifactory, SonarQube Chef/Puppet/ansible etc
- Knowledge and experience in Software Development Life Cycle (SDLC) and Agile project methodologies, Application and Infrastructure Change Management processes
- Work under pressure and meet tight deadlines. Demonstrate a high level of motivation, confidence, integrity, and responsibility
- Typically has at least 2 - 4 years related experience
- Demonstrated ability to analyze facts and data to understand issues and problems, and identify solution alternatives
8
Skills For CBS Center IT Generalist Resume
- Database-MongoDB, DB2 and Other SQL experience
- Familiarity with Web User Interface Design and User Experience (UI/UX)
- Related experience in Cyber Security or a related field
- Proven knowledge of project management, business process modeling, and best practices implementation
- Information Security or related risk management experience
- Hands on Information Security IAM experience
- Initiating, developing, and maintaining a collaborative working relationship IT employees and facilities management
9
Skills For IT Generalist Resume
- Managing and owning incoming space requests through service system and handling within the department SLA’s
- Documenting and working with end users to perform User Acceptance Testing (UAT)
- Testing telecommunications equipment and diagnosing malfunctions
- Willing to be available during out of business office hours/weekends
- Scaling IT for growing organisations
- Troubleshooting video conferencing systems and AV
10
Skills For Center IT Generalist Resume
- Participating in the full life cycle of a project, which includes identification of detail system requirements, design, development, testing and implementation
- Training other staff on provisioning and daily tasks
- Developing and maintaining support documentation for the systems
- Implementing Java/J2EE solutions using WebLogic and Tomcat Web Servers with guidance from technical lead
- Writing well designed, testable, efficient code by using best software development practices
List of Typical Responsibilities For an IT Generalist Resume
1
Responsibilities For Center IT Generalist Resume
- Proven experience in Access Administration and User Accounts creation and management in Active Directory
- Related professional work experience
- Professional IT experience
- Consistently strive to optimize and consolidate our environment
- Application and infrastructure experience
- Information Technology experience
- Defining the reporting and knowledge management strategic vision, contributing to the full service design strategic plan
- Identifying KM key metrics and associated thresholds, and ensuring delivery compliance within the defined metrics and thresholds,
2
Responsibilities For CBS Center IT Generalist Resume
- Creating a website layout/user interface by using standard HTML/CSS practices
- Working with high-level internal executives
- Changing of System Account and Application passwords
- Understanding of Service Oriented Architecture (SOA) and service design concepts
- Working knowledge of Java, JEE, Web Services, HTML, XML, OOA and OOD Concepts
3
Responsibilities For IT Generalist Resume
- Familiar with Spring Framework- Spring Integration, Spring Boot, and Spring MVC Familiar with Web Services- SOAP and RESTful
- Video Conferencing - asset management, bridging and call initiation, codec maintenance (software upgrade) and issue resolution as needed
- Actively participate in gathering and presenting metrics to senior management and business divisions
- Basic network troubleshooting (Repair drops, patch drops, etc.)
- Install, configure, troubleshoot and support Database Security monitoring tools such as IBM Guardium, Vormetric, DLP, Informatica DDM, Trustwave DbProtect
- Engage with PMO/PM group to review incoming projects, assign status and create Vulnerability and Threat Assessment requests
4
Responsibilities For Center IT Generalist Resume
- Have a basic understanding of all internal company applications used, as well as their purpose and functionality
- Cross train with Senior IT staff members to gain basic mastery of critical processes pertaining to infrastructure, software, and systems
- Develop end user training for applications within the company to help streamline future problem resolution (Office 365, SharePoint, Syteline ERP)
- Utilize a Service Desk ticketing system to document and track work efforts
- Partner with third-party support and computer & telco equipment vendors as required ensuring escalation of problems to Dimensional management
- Generalist with a networking focus
- Familiarity with Unix & Perl Scripting
- Develop your business understanding
- CATV, video conferencing, and IP surveillance cameras
5
Responsibilities For CBS Center IT Generalist Resume
- Provide independent critical thinking to analyze and track timely remediation actions
- Maintain awareness of trends in property management and parking revenue control systems and offers recommendations to the Director of Operations and Technology
- Administer the computer systems supporting SKR
- Perform day-to-day monitoring of computer storage that hosts the data for the operational functions of SKR
- Use MS SQL Server for database development, data mining, analysis, and report data assembly
- Network and design maintenance
- Home and office automation systems
- Participate in Requirements Analysis; design Applications based on System Requirements; promote top code quality and solve challenging issues related to performance tuning anscalability
6
Responsibilities For IT Generalist Resume
- Communication and coordination with partner teams to change passwords
- Support applications from all internal business lines
- Use previously-defined solutions and knowledge management articles to solve technical issues
- Repair hardware (laptops, desktops, printers, etc.)
- Troubleshoot software (Windows, Mac, iOS, Office, Google, Smart, etc.)
- Troubleshoot account issues (Active Directory)
7
Responsibilities For Center IT Generalist Resume
- Monitor and fix server issues
- Augment production support team to ensure 24/7 coverage and operations. Responsibilities sometimes require working evenings and weekends with little advanced notice
- Systems administration, including physical and virtual servers
- Support endpoint security & monitoring systems and provide tool administration support
- Document concise technical specifications
- Ability and initiative to learn and adapt to new capabilities based on the needs
8
Responsibilities For CBS Center IT Generalist Resume
- Apply broad technical knowledge and skills to analyze, develop and implement solutions for process improvements, trouble-shooting, and production support on DB2 EEE Corporate Data Warehouse and Single Family Credit Data Mart
- Utilize MVS, JCL, COBOL, SAS, Informatica, DataStage, UNIX, Shell Script, SQL, Job Trak, and AutoSys skills to independently provide support of DB2 EEE ETL Production process
- Participate in design/analysis/implementation of new products or business initiatives
- Code UNIX Scripts to perform Data Correction Utilities
- Utilize ServiceNow Change Management for migration to Production database. Check in code into TeamForge (GIT) tools for version control
- Provide 24X 7 on-call support in 8 hour and weekend shifts. M-F (6 am – 2 pm, 2 - 10 pm, 10 pm – 6 am) and Weekend (Sat 6 am – Mon 6 am)
- Knowledge of Windows, Informatica, DataStage, MVS, IBM AIX 5.3, IBM DB2 EEE, Sybase, MS-Access, JCL, Cobol, Unix shell programming, C, ServiceNow, and TeamForge (GIT) tools
- Backup systems management, creating and implementing storage protocols
9
Responsibilities For IT Generalist Resume
- Network and security administration
- The ability to travel when necessary, up to 20%
- Install, configure and troubleshoot Endpoint antivirus/antimalware and other detective agents on Windows desktops, as well as Windows and Unix servers
- Provides IT Systems support and troubleshooting (including backup, security management, user account management, e-mail systems, internet access, office systems and applications support)
- Assists in design, testing, modification, and implementation of server operating systems and hardware, network and desktop hardware, software and applications, and data backup processes
10
Responsibilities For Center IT Generalist Resume
- Coordinates with team regarding rollout timeframes, system reboots, and user notifications
- Corresponds both orally and in writing with internal and external parties
- Independently determines and develops approach to solutions, working under limited direction
- Provide technical support for deployment of application changes to IT environments on various platforms including Unix, ETL and Windows
- Maintains and updates security patches on servers and workstations
- Off-hour and remote site system maintenance, i.e. replace batteries in battery backups
- Responds to requests from employees, managers, clients, vendors and other outside parties
- Identifies, diagnoses, and solves information technology problems and escalates as necessary
- Provides technical support, determines level of support warranted to end users, including LAN connectivity, hardware, software, network, printing, and telephony issues
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