Investigations Manager Resume Sample
Johann Wehner
732 Korey Rapids,
Chicago,
IL
+1 (555) 806 6585
Work Experience
Investigations Manager
03/2016
-
PRESENT
Philadelphia, PA
- Analyse data accurately in order to target stores, producing and interpreting reports through data mining
- Carry out investigations and interviews in a fair and consistent manner by adopting best practice
- Preparation of clear, factual reports in line with best practice guidelines to support the business and others to make decisions when taking disciplinary action
- Establishing an effective working relationship with HR Representatives and ensuring practices are maintained within current Employment Law
- Representing the company during any legal proceedings
- Support retail management in detecting fraud and theft, ensuring investigations are managed correctly, and supporting with training needs across the brands
- Support Regional Loss Prevention Managers with any ad hoc investigations
- Recommend changes to current policies and procedures in order to minimise loss
AML Investigations Manager
01/2009
-
11/2015
Houston, TX
- Contribute to future data developments and enhancements to assist in fraud identification, communicating with Head Office departments such as IT to ensure accuracy of date requirements
- Maximise the amount recovered through use of HR negotiations, criminal or civil law options
- Maintain contact with relevant external agencies who can support the business, directly or indirectly
- Manage individual costs within agreed annual budget
- Ensures that monitoring assets are continuously identifying and containing compliance risk, compliance monitoring and fostering a compliance culture. Work with management in the development and enhancement of products to ensure compliance with applicable laws and regulations; coordinate development and maintenance of supporting policies, procedures, agreements and contracts
- Provides pro-active and informative information regarding the detection, deterring and reporting of suspicious activities to the Special Intelligence Unit (SIU), Financial Intelligence Unit (FIU), the Local Compliance Officers (LCO), Anti_Money Laundering Investigations (AMLi) and the Lines of business
- Provides day-to-day management and leads multiple managers of experienced Analysts that work complex and sensitive investigations involving money laundering and terrorist financing. Monitors and tracks the progress of various work streams and initiatives underway which fall under the umbrella of GB&M Financial Crime Risk and Global Standards
- Provides policy advice related to GB&M products, services and clients, and ensure that the Financial Crime Compliance function is resourced adequately to address the risks associated with the GB&M businesses
Dshs Internal Controls & Investigations Manager
09/2004
-
09/2008
Boston, MA
- Performs an advisory, monitoring and educational role to support management in their efforts to achieve compliance with government and self-regulatory organization rules and regulations, as well as with Group and HNAH policies
- Oversee and complete personnel investigations into allegations of misconduct throughout the region
- Work with the administration and other agencies to respond to Equal Employment Opportunity Commission, Office of Civil Rights, Human Rights Commission and Whistleblower complaints
- Conduct research, case reviews and interviews to ensure staff compliance with Department policies and procedures, and federal and state laws regulations
- Be accountable for investigation processes and maintaining the related data base
- Develop, recommend and implement strategies such as training and process improvement to ensure investigations and personnel actions are sound, consistent and timely
- Maintain and develop region wide guidelines
- Maintain data bases including FTE tracking, salary schedules, transfers, training and leave
Education
University of Phoenix - Oregon Campus
1998 - 2003
Bachelor's Degree in Criminal Justice
Professional Skills
- Excellent knowledge of BSA/AML Regulations. Excellent reading, writing, and listening skills. Strong presentation skills. Good computer skills
- Strong written and verbal communication skills, including interviewing and listening skills, required
- Experience in managing teams, processes and programs. Proven leadership skills in managing a large, diverse team
- Strong analytical and conceptual thinking skills; excellent judgment
- Strong leadership skills, the ability to prioritize, multitask and work efficiently in a dynamic, ever changing environment
- Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems
- Communicates openly, clearly, and completely (including excellent written skills)
How to write Investigations Manager Resume
Investigations Manager role is responsible for analytical, leadership, training, digital, research, design, reporting, languages, investigations, retail.
To write great resume for investigations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Investigations Manager Resume
The section contact information is important in your investigations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Investigations Manager Resume
The section work experience is an essential part of your investigations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous investigations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular investigations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Investigations Manager resume experience can include:
- Provide training and guidance to assist team members in improving necessary investigation skills and how to effectively navigate the processes
- Develop AML Investigations Analysts skills and abilities through effective one-on-one coaching and facilitating training opportunities
- Experience managing others, with strong experience in managing AML investigations or BSA/AML program management
- Strong decision-making skills, including the ability to make recommendations to senior managers
- Excellent verbal, written and presentation skills are essential. Ability to present complex and sensitive issues to all levels of senior management
- Oversee assigned resources to ensure that BSA/AML, investigation programs are implemented effectively and in the most cost-effective manner
Education on an Investigations Manager Resume
Make sure to make education a priority on your investigations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your investigations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Investigations Manager Resume
When listing skills on your investigations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical investigations manager skills:
- Exceptional interpersonal and people skills with the ability to collaborate effectively with individuals at all levels
- Excellent communication and personal skills needed for working with peers, senior management, and business customers
- Excellent analytical, presentation and active listening skills
- Demonstrates ability to communicate effectively with broad spectrum of business segment personnel and senior management
- Good interpersonal skills and ability to interact at all levels of client/carrier/broker hierarchy
- Excellent communication and personal skills needed for working with peers, senior management and business customers
List of Typical Experience For an Investigations Manager Resume
1
Experience For AML Investigations Manager Resume
- A demonstrated ability to work effectively in a fast-changing environment, with changing priorities and often with tight time constraints; and
- Demonstrated experience developing and delivering anti-fraud detection training to internal (e.g. Claims) and external (e.g. Agents) business partners
- Demonstrated experience investigating suspected insurance fraud activity involving P&C multi-line (Personal and Commercial) auto and property claims
- Analytical, Multi-tasking, organizational skills
- Experienced in preparing a brief of evidence for civil or criminal action
- Advanced knowledge and skills in conducting complex corporate internal investigations in multi-national technology companies
- Investigative experience identifying, resolving, conducting root cause analysis, and recommending mitigation enhancements
- Basic experience actively participating in SIU industry associations and collaborating with SIU industry peers to combat insurance fraud activity
2
Experience For Special Investigations Manager Resume
- Solid knowledge of appropriate federal, state and local laws, regulations and practices pertaining to states within designated operating territory
- Experience in managing and undertaking investigations under legal privilege
- Experienced at giving testimony for a court proceeding or equivalent
- Specific experience/knowledge of aseptic and terminally sterilized product manufacturing including
- Responsible for evaluating the adequacy and effectiveness of operational control processes
- Solid knowledge of P&C claims operations including claims processes, procedures, best practices, and service levels
3
Experience For Dshs Internal Controls & Investigations Manager Resume
- Demonstrates comprehensive understanding of business units, products, strategy, and operational model
- Pays meticulous attention to detail as demonstrated by regularly verifying all work thoroughly to ensure accuracy
- Possesses strong leadership and coaching abilities
- Experience working in a investigation field
- Experience with Thompson Reuters CLEAR, IBM i2 Analyst Notebook (or link analysis), MS Office Professional Suite, including intermediate knowledge of Excel
4
Experience For Global Threat Investigations Manager Resume
- Significant experience in drafting investigation reports
- Significant experience of conducting critical investigation interviews
- Manage a high-performance investigative team that focuses on the effective investigation of alleged violations of company policy involving financial issues
- Knowledge of relevant criminal laws and providing testimony or evidence for court proceedings
- Experience managing multiple people and projects concurrently
5
Experience For Ramp-up Investigations Manager Trms Resume
- Evaluating the performance of investigators and communicating strengths and addressing weaknesses
- Developing a criterion for items that need to be actioned and to actively look for intelligence that supports specific ongoing investigations or risks
- Assisting in the development and implementation of training
- Ensuring investigators are adhering to policies and procedures
- Providing coverage in absence of other Investigation Manager with supervision of investigators
- Participate in drafting and presenting deep-dive documents, including responses to senior executives
6
Experience For Secureops Investigations Manager Resume
- Analyze HR data, conduct trend analysis and make presentations to leadership teams regarding hiring and personnel actions
- Responsible for filing of regulatory reports including SARs, CTRs, and DOEPs
- Act as primary coordinator for AML training, work with Training Manager to develop and ensure accuracy, adequacy and relevance
- Assist in conducting quarterly data analytics and trending on investigations
- Work with others at all levels within BP, managing and conducting difficult discussions
- Monitor and share changes in union bargaining, HR practices and policies
- Respond to requests from Headquarters requiring research, data collection and analysis with short turnaround times
- Develop and maintain key relationships with external stakeholders including global brands, government agencies and associations on product integrity issues
7
Experience For Global Investigations Manager, Escalations Resume
- Work with global external stakeholders to develop strategies for tackling their unique problems
- Participates in compliance monitoring activities
- Acts as the Division Business Continuity Coordinator and participate in Business Continuity Planning initiatives
- Coordinate requests from Law Enforcement related to criminal investigations and requests related to Suspicious Activity Reporting
- Responsible for OFAC oversight, including dispositions of potential matches to an OFAC list or sanctioned country
8
Experience For Anti Money Laundering Investigations Manager Resume
- Create and conduct investigations training for investigators across the enterprise
- Participate in compliance monitoring activities
- Knowledge / understanding of financial and commercial healthcare laws and regulations
- Proficiency in different financial reporting systems, e.g.. JDEdwards, SAP, Sun, etc
- Knowledge of the latest accounting standards and procedures
- Knowledge and understanding of internal control systems and business processes
- Capability of instilling enthusiasm in others
- Pharmacy claims processing and operations knowledge
- Proficient with investigative case file building and law enforcement presentations
9
Experience For SIU Investigations Manager Resume
- Ensure that all relevant investigation-related information is recorded appropriately and communicated to the attorneys directing the investigations
- Efficiently utilizing UL’s case management system (OSCID)
- Provide consultation to administrators and supervisors as they address personnel issues to ensure equitable application of rules, agreements and laws
- Direct implementation of new methods and revised techniques for investigations and other human resource activities
- Manage the annual performance evaluation process, mandatory annual training, employee annual policy review checklist, and manages position description templates
- Respond to all public records requests, discovery requests, and subpoenas, as required by state and federal law
- Works effectively with JPMC’s technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them
- Responsible for managing, supervising, and on occasion conducting investigations of complex cross-channel fraud events
10
Experience For Incident Investigations Manager Resume
- Responsible for maintaining an in-depth understanding all forms of electronic payments; ACH, Wire, etc
- Develop international and region-specific policies and policy recommendations to improve both reactive and proactive enforcement, maximize automation and efficiency in resolving brand owner issues and identify and achieve measureable goals
- Work well with cross functional teams, including Legal
- Work closely across Amazon teams on policies, processes and tools to identify threats to brands and to Amazon’s customers and sellers
- Liaise with internal business teams to address vendor concerns
- Using performance data, liaise with local and global training and learner experience teams to further improve the new investigators’ ramp up period and reach desired production levels
- The key to success in this role is the ability to understand the TRMS group’s vision and make independent decisions with sound judgment to help their teams to attain that vision
- Supervise the persons who conducts the research and analysis through public records, media or other research tools
- Keep abreast of new AML investigation processes and typologies, technologies and applications, and assesses implications for assigned areas. Execute AML compliance policy and guidelines following senior manager directives, provide support to teams, execute control programs, and address needs based on AML investigation development activities
List of Typical Skills For an Investigations Manager Resume
1
Skills For AML Investigations Manager Resume
- Demonstrated ability to effectively communicate with all levels of the organisation
- Strong administrative and communication skills are required, verbal and written
- High level of communication skills particularly in relation to the presentation of information including both written and verbal
- Works effectively with internal and external clients and promotes the reputation and integrity of the Legal and Compliance organization
- Proven ability to handle information and intelligence and prioritise work load appropriately
2
Skills For Special Investigations Manager Resume
- Mentor investigators and analysts in investigative skills and customer engagements
- Demonstrated experience with cGMP and all applicable regulations associated with product distribution and storage. (21CFR 211 Regulations)
- Developing and maintaining a strong collaborative network with relevant functional business partners (e.g., E&C, Legal, HR, Finance etc.)
- Banking experience both within Intelligence and Investigation environments
- Developing a strong collaborative network as a trusted, respected advisor with key stakeholders
3
Skills For Dshs Internal Controls & Investigations Manager Resume
- Demonstrates excellence in conducting in-depth research and analysis regarding a broad range of issues
- Proven ethical conduct in acquiring/handling/intelligence product
- A passion for IP protection, and a strong bias for action in addressing and resolving critical threats to both brand reputation and Amazon’s customers
- Develop and/or enhance AML operating processes to achieve high levels of effectiveness
- Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
- Experience working in relevant industries such as law, IP protection, customer service, investigations, etc
4
Skills For Global Threat Investigations Manager Resume
- Experience involving fraud-related investigations
- Experience in compliance, legal, HR, Business or related field or equivalent
- Demonstrated ability to analyze data, glean trends, and prepare high-quality reports free of error
- Executive presence and the ability and desire to build strong, trusted relationships with partners, personnel and firm leadership required
- Demonstrates ability to conduct complex initiatives in a self-directed manner, with minimal oversight, and to deliver superior results in a timely manner
- Demonstrable experience of Fraud industry knowledge essential
5
Skills For Ramp-up Investigations Manager Trms Resume
- Demonstrable management experience preferably within the Fraud industry
- Considerable knowledge of, and experience with, financial products (i.e. ATM, Wire, Cards, etc.), frauds, and trends
- Engaging, advising and influencing senior stakeholders on matters pertaining to the Management of Concerns and Investigations Policy
- Planning, executing, leading and overseeing investigations of Group Level Matters
- Engaging, advising and influencing local investigations and matters pertaining to the Management of Concerns and Investigations Policy
- Working knowledge and understanding of international anti-bribery legislation including the Bribery Act, FCPA and OECD anti-bribery convention
6
Skills For Secureops Investigations Manager Resume
- Leading investigations of Group Level Matters in a manner consistent with BP’s Management of Concerns and Investigation Policy and associated guide
- Providing support and oversight for investigations conducted at the local business level
- Supporting E&C in the provision of timely and useful recommendations to business decision makers in response to investigation findings
- Monitoring investigation cycle times and take corrective actions where appropriate
- Maintaining regular dialogue with internal and external stakeholders to communicate key concerns
- Preparing clear, succinct and concise investigative reports for presentation and delivery
- Identify and implement incident mitigation, including null routing, ACL changes, DNS poisoning, account disabling, application offlining, etc
- Comfortable communicating and having difficult conversations respectfully with client servers, internal legal counsel and other internal resources
- With minimal oversight, makes sound decisions, consulting with management on more complex issues, ensuring accurate high quality reports are filed
7
Skills For Global Investigations Manager, Escalations Resume
- Comprehensive understanding of Cyber related Fraud trends, as well as emerging risks that impact Investigative performance
- Acquired or working towards one or more related industry certifications (e.g. CIFI, CPCU, SCLA, AIC)
- Adapts quickly to ever-changing internal and business policies and procedures
- Organized, detailed, and analytical in approach to resolving problems
- Receive and respond to client emails regarding security incidents and queries
- Own and drive resolution between SOC staff, partner and client, including security incidents and device faults
- Manage SOC knowledge of changes to customer environment, including documentation
- Research and observe trends at client sites, provide reports and presentations to clients representing trends and incidents
8
Skills For Anti Money Laundering Investigations Manager Resume
- Conduct threat research including how it affects clients
- Advanced Investigation Training Course or similar by approved provider
- Advanced Investigation Training Course or similar by an approved provider
- Certified Anti-money Laundering Specialist, or any other similar
- Reconcile differences between I&R reviewers and Investigators filing teams
- Comprehensive understanding of Fraud Investigations to include the ability to assess allegations of fraud, both internally and externally
- Manage a multidimensional team consisting of one (1) Investigator 1, six (6) Investigator 3's, and two (2) Investigator Supervisors
9
Skills For SIU Investigations Manager Resume
- Knowledge / understanding of the requirements, approach and perspectives of regulatory and enforcement bodies
- This is a critical role supporting the management of significant financial and reputational risks
- Conduct compliance investigations for the purpose of ensuring compliance with laws, regulations and company policies
- Work independently, but also enjoys and is able to work in a collaborative, team environment
- Willingness and ability to conduct difficult conversations, the confidence to make difficult recommendations and the courage to execute difficult decisions in a respectful and confidential manner required
- Willingness to question accepted practices and behaviors required
10
Skills For Incident Investigations Manager Resume
- Thrives on constant change and new challenges
- Confidence to say no when everyone wants to the answer to be yes, required; and willingness to remain open to exploring the actions and conditions that might allow for the answer to become yes also required
- Courage to admit to and learn from mistakes and move forward
- Able to think outside the box and maintain objectivity
- Listens to the needs of the internal client or external customer to understand the broader context of issues that arise
List of Typical Responsibilities For an Investigations Manager Resume
1
Responsibilities For AML Investigations Manager Resume
- Good time management and organisation skills with the ability to prioritise workload
- Develop systems and processes to efficiently and effectively share and escalate learning's from investigations
- Talent grooming, skill assessment and talent retention of team members reporting into the position
- Prepares comprehensive investigative reports and analyses pertinent to evidence obtained in investigations
- Implement measures to monitor effectiveness of AML investigations analysts
- Solid knowledge of P&C SIU operations to include processes, performance measures, strategies, insurance fraud schemes and associated indicators
2
Responsibilities For Special Investigations Manager Resume
- Ensure effective execution of quality investigations according to established policies, procedures, KPIs and case-specific objectives
- Previous experience in Fraud Investigations and/or holds a relevant professional qualification
- Working with the DPPC's Intake/Oversight Managers to coordinate internal case assignment to the DPPC's investigators; and
- Manage a team of 4-8 investigative staff with responsibility of hiring, performance decisions for the team, and providing ongoing training and coaching
- Develop business rules for optimizing forensic accounting investigations, and creating models for forensic analytics
- Responsible for training all Investigators and maintain their training records
3
Responsibilities For Dshs Internal Controls & Investigations Manager Resume
- Assist with the benchmarking of investigations processes on an on-going basis
- Holds a current Driving Licence and is willing to undertake frequent travel
- Identifies criminal activity by leveraging information from internal reporting, data analysis, LP reported incidents and retail theft trends
- Write reports regarding investigations and follows up on reported incidents; submits to the Operations Manager and Executive Director of Security
- Compile various reports regarding number and frequency of incidents
- Actively seek out additional training seminars and events for the Investigators to attend
4
Responsibilities For Global Threat Investigations Manager Resume
- Ensure timely response to issues requiring investigation
- Manage external forensic, accounting, legal professionals, as necessary to support specific investigations
- Ensure appropriate retention of documentation relating to investigations
- Support budget management and tracking
- Hire, train, develop and evaluate staff which includes setting direction and clear expectations for each direct report and provide routine feedback
5
Responsibilities For Ramp-up Investigations Manager Trms Resume
- Assist with internal, Corporate, third party and Federal/State audits, including FDA audits, as applicable and perform special assessments as required
- When required, help in the review and approval process of investigational documentation including QARs, ERs, interim reports, CAPA records, etc
- Fact finding and root cause analysis thorough review
- Maintain focus on the work flow management and meet / exceed expectations on delivering within TAT and score cards metrics
- Manage the investigation team reporting into him/her
- Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace
6
Responsibilities For Secureops Investigations Manager Resume
- Development of Fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts
- Plan and approve law enforcement training events for the region
- Work with other FIU Group managers to ensure worldwide consistency in execution and reporting of investigation results
- In partnership with Senior Manager, develop and execute AML compliance investigation plans for area of responsibility
- Supervise, allocate and coordinate human resources
- Work in partnership with clients and colleagues to contribute to the AIG’s success
- Possess knowledge of generally accepted accounting principles, financial and operational controls, as well as an understanding of internal auditing standards, and risk-assessment practices
7
Responsibilities For Global Investigations Manager, Escalations Resume
- Proficient in MS Office: Excel, Word, Access & PowerPoint
- Think in a creative and innovative manner
- Hold one's self accountable for the success of the team and the department
- Proficiency in Spanish is not required but highly desirable
- Make independent business decisions using a risk based approach to implement operational controls/processes in compliance with BSA and AML regulatory requirements, including the USA PATRIOT Act
- Manage and provide oversight of BSA/AML Investigation staff
- Conduct Alert and Case Investigation sampling of staff work to assure suspicious activity is reviewed, investigated, and reported in accordance with regulatory requirements and department procedures
- Develop metrics that provide data for department performance as part of management dashboard
- Perform analysis of, and make recommendations on functionality/efficiency of established BSA/AML Investigation controls and processes to ensure appropriate risk based operational procedures are in place and are meeting regualtory requirements/expectations
8
Responsibilities For Anti Money Laundering Investigations Manager Resume
- Responsible for managing, supervising, and on occasion conducting investigations of cross-channel fraud events
- Develop business cases for improvements, and work with FIU management to execute on business cases
- Serve as advisor to subordinate(s) and internal business units to meet department deliverables and/or resolve technical problems
- Perform adhoc/special project assignments as necessary
- Proficiency in Spanish is required and a knowledge of Portuguese is highly desired
- Manages the process by which new matters are received and input into the case management system of record (i.e. EthicsPoint) and takes steps to ensure that all investigations are completed in a timely and thorough manner
- Provides support on investigating allegations relating to compliance with internal McKesson policies, including the McKesson Code of Business Conduct, as well as legal and regulatory requirements
- Assists with providing formal investigations training to stakeholders throughout the enterprise
9
Responsibilities For SIU Investigations Manager Resume
- Assists with the preparation of quarter-end reports for the Chief Compliance Officer and Audit Committee
- Plans, organizes and controls the activities of cross-functional employees engaged in the detection and elimination of fraudulent behavior
- Owns the coordination efforts related to Divisional Enterprise Risk Management activities and identification of operational risk issues
- Coordinates information action with Legal and Internal Audit
- Responsible for assessment and analysis of case investigations in order to make suspicious activity determinations regarding cases prepared by AML Investigations Analysts
- Supervise assigned team of AML Analysts within the Financial Investigations Division
- Supervise the Review and investigation of case alerts for potential suspicious activity
- Supervise the analysts who conduct the research and analysis through public records, media or other research tools
10
Responsibilities For Incident Investigations Manager Resume
- Ensure the goals and objectives are met by the staff, as well as maintain a high quality work product and level of customer service
- Conduct timely reviews of all newly closed cases in CSIS’s case management system for accuracy and completeness, and ensure final reports are written as per guidelines
- Ensure Fraud cases and cases of interest are coordinated with Fraud Management in the preparation of enhanced root cause analysis. Ensure accuracy, detail, and quality of product and edit as required
- Ensure Regional and Global Investigative, Operational and Administrative Standards, and Policy/Procedures are adhered to, including reviewing and approving time and expense reports
- Management of HR related annual processes such as Voice of the Employee (VOE), annual assessments, Talent Review, and year-end compensation reviews
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