Information Technology Specialist Resume Sample
Myrtice Lakin
1891 Bogan Turnpike,
San Francisco,
CA
+1 (555) 383 3338
Work Experience
Information Technology Specialist
09/2015
-
PRESENT
Phoenix, AZ
- Certification: (IAT2) One of the following: GSEC, Security+, SSCP
- Open to all U.S. Citizens
- Serves as Subject Matter Expert or Alternate Subject Matter Expert for contract management, responsible for overseeing the day-to-day operations of the Enterprise contract for computer workstations and associated base IT services. Performs contract monitoring and performance analysis to evaluate overall contractor performance
- Plans, designs, and implements Enterprise services through acquisition, development, installation, documentation and verifications of information systems that interface/integrate with the Agency information management resources
- Assesses the technical progress in relation to contractual requirements, cost, and schedule
- Leads the configuration, upgrade, and maintenance of End-User hardware, peripherals, and software applications to ensure optimal system performance
- Provides JSC service requirements to Enterprise representatives
- Provides technical assistance to customer organizations and helps develop and implement initiatives involving customized and commercial-off-the-shelf (COTS) products and components throughout JSC related to delivery of End-User Services
- Provides status of Enterprise services to Directorate management
Supervisory Information Technology Specialist
11/2010
-
06/2015
Philadelphia, PA
- Integrates with the agency Enterprise Service Offices for delivery of Service
- Provides system integration for Enterprise governance offices and teams to define the parameters and governance for IT Service Delivery
- Experience at the level of the Los Angeles County's class of Database Administrator is defined as, under direction, performs a full range of activities required to support databases running on enterprise-level database management system (DBMS) software
- Experience at the level of the Los Angeles County's classes listed in the Requirements is defined as follows
- Experience at the level of the Los Angeles County's class of Information Technology Specialist I is defined as, acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization
- Directing and performing complex programming and system development tasks requiring knowledge in computer science and software design
- Preparing software engineering specifications, hierarchical structure interfaces, data views, major processes, controls and system test plans
- Monitoring the implementation of systems changes and serving as the source of contact for customer information
- Participating in the monitoring, tracking and maintaining of administrative records of contract progress, status funding, budget, expenditures, performance, and prepares and delivers contracts briefings for management
Dshs Information Technology Specialist
12/2004
-
07/2010
Philadelphia, PA
- Supporting the collection, analyzation, evaluation and report data related to the effectiveness of acquisition programs and projects within the agency to meet agency and department goals and objectives
- View common definitions of terms in this announcement
- Coordinating and administering computer support services with off-site facilities
- Creating and implementing a long-term plan for the operations, functions, development and maintenance of IT infrastructure
- Investigating and evaluating the selection of tools and methods for improving productivity and quality of IT services
- Managing the assessment of the feasibility of adopting new technologies
- Mastery of and skill in applying, Federal cybersecurity laws, regulations, to adequately and effectively manage the safeguarding of information technology and computer systems
- Expert knowledge of advancements in the information technology industry to define issues and problems; to develop new theories, concepts, standards, and methods in IT program/project management; to plan and conduct feasibility studies, and to advise senior organizational management concerning resource management strategies
Education
University of Management and Technology
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Strong interpersonal and communication skills, and the ability to work effectively with a wide range of personnel
- Strong JavaScript skills and experience utilizing front end UI frameworks (bootstrap, Angular JS, React, Ember JS, etc.)
- Demonstrates excellent analytical and problem-solving skills
- Willingness to develop and mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
- Effectively applies learned skills in daily interaction with customers and peers
- Apply strong analytical skills in order to understand how business questions can be solved by exploring and analyzing data
- Skill in modifying and adapting system approaches to meet specialized requirements of new projects, and skill in coordinating the efforts of a team
How to write Information Technology Specialist Resume
Information Technology Specialist role is responsible for technical, technology, interpersonal, customer, mastery, software, security, training, planning, business.
To write great resume for information technology specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Information Technology Specialist Resume
The section contact information is important in your information technology specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Information Technology Specialist Resume
The section work experience is an essential part of your information technology specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Information Technology Specialist resume experience can include:
- Knowledge of theories, principles, and methods of supervision and mgmt to integrate, direct, and coordinate significant program functions. Expert knowledge of project management principles, including allocating manpower
- Communicate (oral and written) effectively with all levels of professionals; strong customer service skills
- Solid interpersonal skills with the ability to develop good working relationships based on mutual trust and rapportSudbury, ON P3A 2V9
- Interpersonal and leadership skills - facilitation and negotiation skills
- Oral and written communication skills for effective working relationships, interaction with customers, and presentation of findings and proposals
- Possess strong interpersonal skills; be able to work with a diverse group of professionals
Education on an Information Technology Specialist Resume
Make sure to make education a priority on your information technology specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Information Technology Specialist Resume
When listing skills on your information technology specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical information technology specialist skills:
- Communicate effectively with others, both orally and in writing, while working out solutions to problems or questions relating to work
- Learn and grow Windows and Linux server troubleshooting skills
- Assisting IT management in prioritizing IT initiatives by serving as the liaison and coordinator between the ICC Information Technology Management Board
- Knowledge and skill in applying methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems
- Models effective group process behavior, such as active listening, discussing, negotiating, rewarding, encouraging, and motivating
- Skill in developing, leading, planning and organizing studies and initiatives to develop recommendations and solutions
List of Typical Experience For an Information Technology Specialist Resume
1
Experience For Supervisory Information Technology Specialist Resume
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel
- Solid technical skills in IT troubleshooting
- Applying knowledge and skills including customer support concepts and methods, problem isolation and troubleshooting procedures
- Provides guidance or training to customers with varying levels of computing skills to prevent recurrence of problems, or use of new hardware and/or software
- Analytical and evaluation skills to assess systems of IT programs and/or equipment for capability in meeting customer or project requirements
- Plans, implements, and manages problem management systems designed to effectively recognize, report, track and resolve problems
- Measure effectiveness of automation testing approach and make solid recommendations for increased efficiency in release testing
- Pristine organizational skills with a high level of attention to detail
- Experience establishing priorities, allocating resources and formulating overall management polices and plans
2
Experience For Information Technology Specialist Programming Resume
- Demonstrated working knowledge and experience with computer hardware, software and peripherals
- Intermediate skills in programming
- Evaluating information to formulate programs that balance conflicting needs, requirements and priorities of the organization
- Providing support to varying skilled customers
- Providing a variety of IT customer support services essential to the effective performance of agency systems
3
Experience For Dshs Information Technology Specialist Resume
- Skill in planning and organizing work and developing information technology requirements for long range planning purposes
- Skill in relating, recognizing, and resolving potential conflicts related to networking equipment
- 4a. Skill in promoting and ensuring the sharing of best practices governmentwide in order to optimize the transparency and sharing of data
- Experience generating, reviewing, and administering IT-related contracts, Service Level Agreements (SLA), and Standard Operating Procedures (SOP)
- Substantial experience of processing and manipulating large scientific data sets, in data visualisation, and programming using Python and MATLAB
- Experience with SharePoint best practices and governance including designing, configuring, implementing, and the maintenance of SharePoint content
- Experience performing routine tasks of establishing or resetting of accounts, passwords and unlocking accounts
- Skill in applying policy planning concepts and practices; project management methods; capital investment planning
- Experience working with various types of Logging, ticketing, and inventory systems
4
Experience For Information Technology Specialist Description Resume
- Describe your experience developing and configuring software applications, maintaining code libraries, and / or troubleshoot software applications issues
- Skill in applying IT operating system security principles, concepts and methods
- Skill in preparing clear, concise and accurate written reports and of staff papers on IT and cybersecurity policy and planning
- Skill in applying project management principles and methods
- Skill in processing comprehensive system security evaluations, audits and reviews
- Sets general priorities and goals for employees establishing deadlines and ensures timely completion of work assignments
5
Experience For Internal Audit Information Technology Specialist Resume
- Experience with Tableau or other visualization tools
- Supervise an IT staff that has a major role in customer service, gained through work experience as a senior IT Specialist, team leader or supervisor
- Skill in performing cyber security detection, identification, and protection operations
- Previous experience in hotel IT is desired but not essential
- Experience providing on-call support for IT systems
- Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems
- Identify and prioritize cyber risks to be assessed, and develop assessment criteria
- Collaborates with Program Managers and Product Owners to ensure and validate testing adheres to the Test and Evaluation Master Plan (TEMP)
6
Experience For Supervisory Information Technology Specialist Infosec Resume
- Establish local priorities, clarifies responsibilities, eliminates duplication, and resolves conflicts to include asset management
- Experience designing, developing and maintaining responsive websites and applications; AND
- Experience in coding with applications such as; HTML5, CSS, Java Script, (asp.net using C# or vb.net), SharePoint, SQL Server; AND
- Experience working cross functionally with design and technical teams using an Agile (SCRUM) development methodology; AND
- Experience interacting with customers to gather requirements for project scope, problem resolution or training
- Experience in coding websites and web applications using; HTML5, CSS, Java Script, SharePoint, Drupal
7
Experience For Senior Actuarial Information Technology Specialist Resume
- Experience with troubleshooting computer and network problems in a help desk and desktop support role
- Develop and monitor IT spending and performance measures; and interpret metrics for the evaluation of IT program effectiveness and efficiency
- Highly motivated, self-starter with demonstrated independence and initiative
- Plans work to be accomplished by subordinates, sets and adjusts short term priorities, and prepares schedules for completion of work
- Demonstrated teamwork competencies
8
Experience For Information Technology Specialist Applications Software & Enterprise Architecture Resume
- Experience performing analysis of complex business problems, making recommendations, and implementing business process improvements
- Experience with leading and facilitating workgroups with internal and external multidisciplinary stakeholders of varying levels
- Experience developing Web Based applications utilizing C#, .NET technologies/and or similar Programming Languages with backend SQL/and or Oracle
- Experience performing routine network issues and resolving minor or recurring network problems
- Experience overseeing function tests of the hardware/software to resolve technical problems and ensuring appropriate on-site repairs
- Experience recommending methods and procedures and coordinating corrective action to optimize utilization of present equipment
9
Experience For Supervisory Information Technology Specialist MSP Resume
- Experience working with one or more of the following databases: Oracle, SQL Server, DB2, MS Access
- Knowledge and skill in developing standards, policies, procedures, and strategies governing IT Security
- Experience in advanced installation, maintenance, upgrading and troubleshooting of SharePoint
- Experience providing training to staff on basic computer applications utilized by the agency (i.e., Excel, Adobe, Microsoft Word, PowerPoint, etc.)
- Experience identifying and resolving issues and problems
10
Experience For Don Recent Graduate Program Information Technology Specialist Appsw Resume
- Experience implementing and supporting IT security applications
- Experience evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate
- Mastery of, and skill in developing and integrating information technology hardware and software
- Knowledge of, and skill in applying program management, risk management, and problem solving principles
- Experience maintaining existing LAN Servers and information recovery operations
- Experience developing and executing the Risk Management Framework (RMF)
- Describe your knowledge and experience in writing technical design documents and giving presentations
- Experience handling questions on Microsoft Office and walking end users through issues over the phone
- Mastery of and skill in applying, application software design and systems engineering theories, concepts, and methods
List of Typical Skills For an Information Technology Specialist Resume
1
Skills For Supervisory Information Technology Specialist Resume
- Demonstrates problem solving skills and excellent interpersonal and communications skills
- Demonstrated specialized experience through hands on experience within an IT, telecommunications and network services organization
- Effectively communicating performance and risk mitigations relating to IT projects specific to cybersecurity; AND
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into
- Demonstrate strong ability to identify, analyse and solve problems
- Communicating effectively orally and in writing to a variety of stakeholders at all levels in the organization – executive, management, and technical
- Manage projects and engage staff and stakeholders using project management skills
- Making recommendations based on trends in emerging technologies for enhancements to software and hardware solutions to enhance customer experience
2
Skills For Information Technology Specialist Programming Resume
- Mastery of, and skill in administering, installing, configuring, maintaining, repairing, and troubleshooting network operations systems
- Experience using and configuring video conferencing systems (Google Hangouts, Skype)
- 5b. Skill in developing program goals and objectives in determining the best approach and solutions to budget and staffing needs
- Experience with project management such as; project management/planning tools and standards, coordinating project resources, and dealing with executives
- Knowledge of and skill in applying network systems design, development, testing, installation, operations, management, and maintenance concepts and methods
- Experience setting up and configuring AV systems (TVs, Projectors)
- Skill in applying audit and review concepts and principles in an IT computing environment
- Intermediate knowledge and experience with Windows and Linux server operating systems
3
Skills For Dshs Information Technology Specialist Resume
- Skill in applying customer support principles, methods, and practices
- Mastery of, and skill in applying information technology performance measurement tools and techniques
- Skill in applying IT System security principles, concepts, and methods
- Comprehensive knowledge in applying network operations and protocols to secure and operate the cyberspace domain
- Skill in using computer forensic principals to maintain custody and conduct investigations
4
Skills For Information Technology Specialist Description Resume
- Expert skill in the application of network equipment, including hubs, routers, switches, bridges, serves, transmission media, and related hardware
- Knowledge of and experience implementing cloud based IT solutions
- Skill in oral and written communication to provide training, information, and assistance to customers and other team members
- Working as business analyst and knowledge or experience in the PM role
- In-depth experience creating requirements documentation; use case, requirements tractability matrix, specifications, data models, and wire frames
- Experience managing multiple data science projects as a data scientist for federal agencies or equivalent
- Knowledge and skill in the delivery of customer and network support services for a wide variety of applications, operating systems, protocols and equipment
- Experience providing first and second tier support in a Service or Help Desk environment
5
Skills For Internal Audit Information Technology Specialist Resume
- Experience in VMWare Virtualization, Amazon Web Services and Microsoft Azure cloud computing technical support
- Experience working for a tax administration organization in the areas of systems development, operations/maintenance or security
- 5c. Skill in oral communication to make formal and informal presentations to higher level management; and varying levels of clients
- Shall possess a valid state Driver’s license
- Knowledge and experience necessary to resolve problems and develop guidelines, regulations and policies
- Extensive experience with voice and data network administration, architecture, design and support
- Skill in deciding current solutions and future technical needs of a digital laboratory
- Operate and maintain digital forensics laboratory information management systems
6
Skills For Supervisory Information Technology Specialist Infosec Resume
- Three years of technical experience and
- Participating on a team designing, documenting, developing, testing and implementing software programs
- Ensuring organized data closets when adding or removing patch cabling,
- Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed,
- Providing recommendations on improving SharePoint capabilities by evaluating and integrating third-party solutions
7
Skills For Senior Actuarial Information Technology Specialist Resume
- Planning, creating, and coordinating litigation support services including trial preparation and presentation
- Providing customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements
- Supporting the users of the system, creating and deleting users as appropriate, providing access rights to applications, files, and system devices
- Coding, testing and debugging programs according to detailed requirements
- Planning, scheduling, and coordinating work operations
- Developing software using Agile Software Methodologies Kanban or Extreme Programming; and,
- Overseeing and controlling goals, costs, resources, performance and risk mitigations relating to IT projects specific to cybersecurity; AND
- Facilitating and leading the facility in identifying IT requirement
- Defining, executing and enforcing national and regional information management policies and standards
8
Skills For Information Technology Specialist Applications Software & Enterprise Architecture Resume
- Developing and/or identifying techniques or methods to use in gathering data and documentation for a variety of diverse and complex activities
- Developing, implementing and interpreting metrics for the evaluation of cybersecurity programs; AND
- Participating in making decisions and recommendations influencing IT/cybersecurity policies and programs
- Ensuring Help Desk tracking and asset information is accurate,
- Diagnosing and resolving problems in response to customer reported incidents,
- Investigating and recommending purchase of tools and technologies to improve responsiveness to customer requirements,
- Conducting investigations and testing complex software systems to enhance performance or investigate and resolve technical issues
9
Skills For Supervisory Information Technology Specialist MSP Resume
- Managing and directing the Applications Development Process
- Conducting analysis on and recommending improvements
- Making decisions and recommending selections, promotions, disciplinary actions, separations, and leave
- Providing technical expertise regarding business aspects of development process
- Providing technical guidance and assistance on matters pertaining to the security of IT systems
- Developing multi-tenant web applications using Ruby on Rails and ReactJS; and,
- Serving as a member of the IT PMO managing a portfolio of projects and contracts
- Leading and managing IT projects and contracts in support of NSF’s IT operations and modernization initiatives
10
Skills For Don Recent Graduate Program Information Technology Specialist Appsw Resume
- Developing budget estimates for new initiatives; and recommending the allocation of resources based on proposed costs and expenses
- Diagnosing and analyzing hardware and software problems for on-the-spot repair/replacement (down to component level) or referral for contractor repair
- Providing guidance and direction tyo IT staff in maintaining excellence in customer service
- Overseeing performance and risk mitigations relating to IT projects specific to cybersecurity; AND
- Capturing data or producing metrics used to evaluate cybersecurity programs; AND
- Making recommendations influencing IT/cybersecurity policies and programs
- Communicating technical and non-technical information to a mixture of audiences (including executives, senior official, and/or management teams)
- Leading and facilitating the TGD SharePoint Governance Workgroup
List of Typical Responsibilities For an Information Technology Specialist Resume
1
Responsibilities For Supervisory Information Technology Specialist Resume
- Operates and monitors computer systems and related equipment including; mainframes, servers, networks and other peripheral devices. Monitors the performance of multiprocessing systems in a large networked, data communications and telecommunications environment 80% of Time
- Ensure all processes are followed related to the creation of incident tickets, documentation of issues, problem/issue resolutions and follow-up related to root cause analysis
- Operates and monitors computer systems and related equipment including; mainframes, servers, networks and other peripheral devices. Monitors the performance of multiprocessing systems in a large networked, data communications and telecommunications environment 80% of the time
- Strong prioritization, organizational and multitasking skills
- Excellent interpersonal and communications skills, including excellent command of the English language, both oral and written, one-on-one and in groups
2
Responsibilities For Information Technology Specialist Programming Resume
- Think independently and be able to apply effective problem solving skills
- Demonstrated work experience in network and systems, including experience with Internet technology and security issues
- Proven project management skills and ability to manage multiple projects at one time
- Strong interpersonal skills and judgment in communication with staff
- Good interpersonal, customer support, and technical writing skills are required
- Effectively manage projects, establish and maintain priorities and meet target dates
- Strong organizational skills. Extremely sharp eye for details. Meticulous accuracy
3
Responsibilities For Dshs Information Technology Specialist Resume
- Strong knowledge of distance learning best practices and experience in training others to use educational technologies
- Communicate effectively, both orally and in writing, to coordinate technical support of applications
- Effectively communicate technical and analytical information to build working relationships with stakeholders at all levels
- Continually upgrade technological and personal skills
- Intermediate personal computer and business solutions software skills
- Keen troubleshooting skills within a wide-range of technology
- Demonstrated experience with enterprise desktop support tools
4
Responsibilities For Information Technology Specialist Description Resume
- 3c. Skill in written communication to produce policy recommendations, strategies, and effective supervisory and management communications
- The ability to communicate with technical and non-technical staff in both verbal and written form effectively
- Effectively provide security risk assessment of IT systems and web applications
- AND -Technical experience implementing Citrix VDI solutions using Citrix XenDesktop, Provisioning vDisks, StoreFront, Netscaler, and CAG
- Skilled with a variety of software including Microsoft Office software, databases, learning management systems, and web conferencing software
- Skill in writing, editing, and presenting material to inform various audiences through print, broadcast, and new media
5
Responsibilities For Internal Audit Information Technology Specialist Resume
- Experience with VPS Printing and providing off hour on-call support
- Experience with diagnosing and resolving network/communication problems with internal departments and external vendor
- Experience with active learning concepts, including flipped classroom design
- Skilled in planning and organizing feasibility studies for advanced Storage and backup systems
- Experience in advanced computer programming or management of individual software developers, developer teams, or development companies
- Knowledge and skill in applying project management and customer support principles, methods, and practices
6
Responsibilities For Supervisory Information Technology Specialist Infosec Resume
- Knowledge and skill in applying the enterprise information technology infrastructure
- Skill in applying information technology performance measurement tools and techniques
- Skill in applying oral and written communication techniques
- Prioritize work while performing multiple tasks
- Knowledge/experience utilizing automated system customer support methods and techniques
7
Responsibilities For Senior Actuarial Information Technology Specialist Resume
- Skill in developing plans for a program or an organization
- Mastery of and skill in building support for ideas and initiatives with key stakeholders inside and outside the organization
- Mastery of and skill in applying oral and written communication techniques, project management principles, and methods
- Describe your experience with Enterprise Desktop support and managing Enterprise Desktop upgrades
- Describe your experience mentoring your colleagues
- Good knowledge with Windows 7, 8.1, PC hardware and software such as MS Office Suite in an enterprise environment
- Experience with Mac OS X and Windows platforms
- Have a team focus, excellent customer service and work ethic; adaptable to change
8
Responsibilities For Information Technology Specialist Applications Software & Enterprise Architecture Resume
- Determines users’ needs and problems, understands program requirements, and develops effective solutions; prepares documentation materials
- Proven ability to work with a team to develop and implement procedures and best practices
- Proven ability to handle multiple tasks and demands at once. Highly organized and a proactive communicator, providing timely follow-up to requests
- Proven ability to jungle multiple tasks simultaneously
- Manage the effective delivery of national HIS help desk functions
- Strong knowledge of data security standards is required
- Set priorities, meet deadlines, multi-task
- Experience with Microsoft Office products, with above average knowledge of Excel, Word, and Access (Office 365)
- Experience with Microsoft Internet Explorer, and other internet browsers
9
Responsibilities For Supervisory Information Technology Specialist MSP Resume
- Demonstrate knowledge of Environmental Goals/Aspects and Impacts as they relate to the position
- Identify and prioritize cybersecurity risks to be assessed, and develop assessment criteria
- Provides a variety of IT customer support services essential to the effective performance of VA systems
- Defines broad objectives as to scope and priorities of projects and requirements in the flight and guides subordinates in the achievement of those objectives
- Experience in ASP.Net MVC framework
- Experience with TFS/VSTS and Visual Studio 2017 or earlier versions
- Knowledge of Federal procurement and contracting laws, policies, regulations and practices, gained through work experience
- Manage the information technology technical needs for the Information Technology Office of an organization, gained through work experience
- Knowledge of a wide range of project management principles, methods, and techniques, gained through work experience
10
Responsibilities For Don Recent Graduate Program Information Technology Specialist Appsw Resume
- Supervise an information technology staff in an organization, gained through work experience
- Experience with IT collaboration tool development and administration in a professional environment
- Knowledge of and experience with Microsoft Products (Word, Excel, PowerPoint, Outlook)
- Experience with FTP, TSO, TPX, TCP/IP, CICS Mainframe
- Experience with Incident & Change management
- Experience with Learning Management Systems, preferably Desire to Learn (D2L)
- Skill is applying IT systems security principles, concepts, methods and new security developments
- Skill in project management principles and methods
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