Implementation Director Resume Sample
Ryann Yost
15441 Spinka Stream,
New York,
NY
+1 (555) 715 0187
Work Experience
Implementation Director
05/2016
-
PRESENT
San Francisco, CA
- Manage personnel, communication, training, coaching and development of Implementation Managers
- Develop, manage and execute implementation program of MHHE digital products to largest digital adoptions in region. Partner with top region adopters to ensure proper usage throughout the customer's entire usage experience
- Develop, manage and execute region-wide digital implementation, usage and optimization strategy, leading in overall improvement of region activation-to-enrollment ration
- Regular analysis of regional implementation and usage data to ensure: 1. High quality data integrity. 2. Clear, consistent customer communication campaigns responsive to instructor usage
- Implementation and usage assessment and management across a region involves many moving parts and is complex. Managing and executing requires significant strategy, planning, and organization, along with product expertise. Above all, strong leadership is required
- Managed care / health insurance industry experience. Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes. Proven track record managing complex projects and or programs that resulted in cost savings. Project management experience required. Previous mgmt., coaching and mentoring experience required
- Direct and manage the implementation of new DAS networks that support the achievement of the company's objectives
- Ensure standards are being executed consistently between Areas. Monitor the success of company standards and make modifications as necessary
Implementation Regional Director, TX
05/2013
-
11/2015
Detroit, MI
- Develop responses to RFP's and identify appropriate staff for DAS tower projects within Areas
- Assist in the formulation and execution of DAS Site Development budget and participate in the formation of standard project budgets
- Monitor the performance of site development projects against objectives and customer requirements
- Develop training and establish criteria for training programs that facilitate the highest standard of project implementation assuring that the company is viewed as the provider of choice within the industry
- Supervises incident management, change management and platform optimization projects
- Overseas client communications in relation to technical and operational matters on behalf of the business unit
- Ensures adherence to Service Level contractual agreements at client and business unit level
- Generates reports on operational KPIs on behalf of the business unit
- Ensures outstanding client delivery to internal and external clients
Director Business Implementation
05/2008
-
01/2013
Los Angeles, CA
- Ensures on-going communication between client services and relationship management to deliver excellent client service
- Liaises with First Data shared services, as required, to meet and exceed service delivery expectations
- Training internal & external clients on operational systems & support tools
- Experience of working in a fast paced and complex cross functional and cross regional business environment
- Team management experience of a client facing function required
- Design and execute Limeade’s short and long-term Implementation/Refresh strategy and direction
- Provide consultative guidance to senior leadership within the University’s Colleges and Schools, Legal department, Marketing, Student and Financial Services by proposing and delivering expert system, policy, and process solutions to execute upon strategic objectives
- Communicate new and updated academic programs and policies to the university’s stakeholders
Education
Adelphi University
2004 - 2008
Bachelor's Degree in Education
Professional Skills
- Strong verbal and written communication skills, including advanced presentation and facilitation skills
- Able to demonstrate strong awareness of general business skills including both people management and commercial/contractual interventions
- Strong problem solving skills with the ability to organize and prioritize
- Strong analytic, leadership, team-building and teaming skills
- Self-motivated and have excellent relationship building skills
- Project management experience, including detailed understanding and experience applying project management methodologies and tools
- Experience handling multiple tasks, prioritizing, and meeting deadlines
How to write Implementation Director Resume
Implementation Director role is responsible for general, training, integration, security, telecommunications, reporting, design, digital, insurance, travel.
To write great resume for implementation director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Director Resume
The section contact information is important in your implementation director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Director Resume
The section work experience is an essential part of your implementation director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Director resume experience can include:
- Partners with Business Partner Services to effectively hand-off projects/programs into hyper-care post-launch, providing support, input, expertise
- Communicate effectively with both site operations, senior executives and the business
- Knows when to ask for help and how to effectively collaborate
- Experience creating and following a schedule, communicating status, working in a team environment and successfully contributing to business initiatives
- Good understanding of applicable technical concepts, strategies and architectures
- Experience leading the implementation of Medicaid FFS (MMIS) systems
Education on an Implementation Director Resume
Make sure to make education a priority on your implementation director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Director Resume
When listing skills on your implementation director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation director skills:
- Demonstrated ability to build and maintain relationships, and work effectively in collaboration with a wide array of people from diverse backgrounds required
- Experience working in the Medicaid space (possess a strong understanding of Medicaid operational and regulatory expectations)
- Exceptional analytical, investigative, problem solving and troubleshooting skills
- Demonstrated success meeting customer deadlines and manage multiple priorities and projects
- High-level organization skills required
- Prior program implementation experience
List of Typical Experience For an Implementation Director Resume
1
Experience For Implementation Regional Director, TX Resume
- Experience working with SaaS Platforms
- Experience in large scale cross functional implementations
- Client implementation and support experience
- Demonstrated ability to deliver projects on time
- Very good judgment, willingness to make decisions and ability to push back on others (i.e., say no) when appropriate
2
Experience For Director Technical Implementation Resume
- High level of self-initiative and sense of urgency coupled with a strong customer-service orientation
- Life insurance experience
- Process design, review and improvement and documentation experience
- Interact with the customer, Sr. and Executive management, including management reporting
- Track record delivering superior results and assuming leadership roles required
- Demonstrable examples of success working with extremely large, very strategic accounts
- Travel expectations for the role are 80 to 100% (or 4 to 5 days/wk)
3
Experience For Director Business Implementation Resume
- Serves as regional champion for implementation of the GRS
- Works closely with the ROCs to ensure awareness and alignment on project plans and status
- Maintains regional implementation schedule and works closely with Change Management & Migration director to ensure alignment with global schedule
- Implements appropriate processes to track hotel migration plans and ensure site readiness within the region
- Facilitates implementation readiness and cutover activities for the region
- Manages within agreed budget. Establishes function performance standards and operating procedures. Participate in creation of department staffing and capital budgets
- Coaches and develops team members; hires, fires, assesses, disciplines, documents performance, recommends salary and classifications changes. Acts as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems
- Work with regions, function and agencies to apply the new identity and loyalty integration
- Provide leadership and oversight of the business implementation processes, managing company adherence to standard implementation processes as well as ensuring business implementation are within budget, timeline, and scope requirements
4
Experience For Director Sap-business Implementation Manager Resume
- Develop and maintain standard models and tools for the implementation approach
- Maintain standard implementation organizational structures, team structures, work breakdown structures, work planning, timeline, issue and decision logs, change control and executive reports
- Support growth strategy for new business markets and products
- Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products
- Accountable for issue identification and facilitation of appropriate resources necessary to resolve issues timely; ability to effectively resolve and escalate issues through the organization to resolution
- Partners with Customer Experience Marketing Team to implement key business processes/strategies to improve the customer experience through product design
- Develop strong working relationships with key stakeholders to represent and serve as a brand ambassador for the Strategic Alliances Team
5
Experience For Director Global Product Lifecycle Implementation Resume
- Work with other internal functional areas and/or customers’ vendors to launch Limeade solutions
- Partners and provides leadership to the contact center leadership team team including, Workforce Management, Call Center Operations, Training, and Program Managers to develop and implement ‘best in class’ service for OMNI channel environment that supports four lines of business and over 20 million contacts annually
- Support the implementations process for all new clients onboarding in 2 of our key business units
- Customer Journey Mapping for Implementation Initiatives
- Implementations Process Mapping and Documentation
- Develop, drive and streamline ongoing communication strategy and collateral for internal customers and colleagues
6
Experience For Regional Director Implementation Resume
- Considers analytics, reporting and data needs to support the enterprise’s analytical and insight needs
- Develop and Manage to KPI’s critical to implementations, including pipeline for success upstream and downstream
- In a customer centric operations role where leading with influence and through stakeholder management were critical to success
- Support the implementation process for all new go-to-market products and initiatives across four critical business portfolios
- Serve as a SME for the MCE organization across all implementation initiatives
7
Experience For Dsrip Implementation Director Resume
- Lead a small team to develop repeatable processes that continuously improve our launch process and integrate lessons learned
- Direct responsibility and oversight of day-to-day operations within the Implementations Team that include product launches, client launches and technology launches
- Partners with Technology Enablement on technology solutions for new implementations
- Manages multiple projects/implementations simultaneously as needed
- Develop and Track Costs associated with Implementations
- Results driven and goal-oriented
- Adapt, and thrive, and lead through change
8
Experience For Mhis Director of Clinical Application Development & Implementation Resume
- Direct and manage the implementation of new DAS networks that support the achievement of the company’s objectives
- Develop responses to RFP’s and identify appropriate staff for DAS tower projects within Areas
- Balances employee location footprint to ensure maximum collaboration ability, control, BCP and cost optimization
- Accountable for Elekta’s Customer and Employee Loyalty Culture, closed loop processes and related process improvements within the department
- Tailor the implementation to each client’s needs with respect to their specific practice workflow, customer base and procedures
- Serve as the main point of contact for the Enterprise clients; Provide consultative production management and direction in order to identify additional operational solutions and opportunities to service the client
9
Experience For Director of Process Improvement & Implementation Resume
- Develop a comprehensive understanding of client deliverables to organize and plan implementation tasks. Assess needs and issues that arise during implementation, and develop resolutions in alternative or redesigned methods or procedures
- Prepare progress reports for measurement and post assessment of each project timeline and implementation
- Train and mentor Implementation Manager(s) and Implementation Associate(s)
- Understand client objectives and processes, and plan and coordinate the execution of the internal implementation team’s fulfillment of those objectives
- Create and maintain documentation to explain or simplify implementation efforts for the client and/or the internal implementation team
- Participate in the software development process for implementing new clients, and enhancing and maintaining Velogica®, including creation of software specifications and user acceptance testing of completed work
- Provide high level guidance to the client’s development and testing efforts, and coordinate resources to provide detailed technical guidance where necessary
10
Experience For Director Regional Implementation Resume
- Design and implement operational processes, metrics and programs as needed
- Review and contribute to client and vendor contracts and treaties
- Implement large-scale technology projects through industry standard project management methodology, organizing team activities consistent with the approved work plan, and managing resources to the benefit of our state clients
- Provide overall management, leadership, guidance, team direction, decision-making, problem resolution and accountability for the performance of managers and/or senior level professional staff for assigned implementation activities
- Operates autonomously within agreed strategy and parameters
List of Typical Skills For an Implementation Director Resume
1
Skills For Implementation Regional Director, TX Resume
- Experience developing multiple project schedules and budgets and tracking progress and costs
- Tests the most promising, cost-effective policies and programs
- Experience with leading teams that have provided Enterprise Business Solutions
- Demonstrated ability working with remote teams
- Experience participating in a software development life cycle (either as a subject matter expert or in a technical role)
- Uses research and evidence to understand how cities can work better
- Experience with LEAN or other process improvement analytic tools
- Able to anticipate, identify and analyse problems and opportunities, establish priorities and efficiently allocate resource and utilise resource
2
Skills For Director Technical Implementation Resume
- Project and program management with strategic account focus and proven PMO leadership required
- Ensures effective post implementation support and follow up processes are in place and oversees hand-offs with Support organizations
- Implements efficient and effective administrative and financial processes and controls to support initiative
- Willing and able to travel up to 80% as required
- Unwavering commitment to rigorous research-based evaluation required
- Underwriting, finance, actuarial or other technical background/knowledge related to life insurance
- Leads and manages staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team
- Track record of working on and leading projects across a matrix organization
3
Skills For Director Business Implementation Resume
- Superior competency in leadership, resilience and confidence excelling in a challenging customer implementation situations is required
- Creates staffing plans necessary to support all regional implementation and training activities
- Work with brand & marketing teams to ensure the new strategy is applied to hotel brand identities, marketing templates and in hotel executions
- Lead teams covering all essential functions during the implementation phase
- Act as the primary point of contact for client questions relating to the integration of operational processes, underwriting processes or system processes
- Adhere to all Information Security policies and best practices, including security awareness training and other information protection initiatives
4
Skills For Director Sap-business Implementation Manager Resume
- Understands the requirement to and enjoys getting involved in the detail of complex needs, processes and legacy systems
- Manages direct reporting staff to ensure clinical operations and end-users are supported in use of DMH information technology systems
- Serves as liaison regarding clinical information systems for inpatient, outpatient, partial-hospital, and crisis services
- Be critical on the need for SAP customization – maintain a firm stance on “leveraging what’s in the box”
- Delegate tasks to individuals while ensuring quality of deliverables
- Manages risks and issues impacting the regional hotel deployment schedule
5
Skills For Director Global Product Lifecycle Implementation Resume
- Oversees the delivery of field training in conjunction with the initiative
- Produces monthly and ad-hoc reporting as required by the Project Management Office
- Recruits, mobilizes and leads team responsible for carrying out implementation activities
- Oversee the development of business implementation strategies, including identification and engagement of key resources to support projects
- Ensure Customer Solutions is aligned with supported business unit’s growth strategies, onboarding pipeline, product upgrades, and new product roadmaps
- Work with sales and the client to further develop the account by taking advantage of new opportunities and process efficiencies
- Educate clients and potential clients on the specifics of Value Added Services solutions from an operational, underwriting and technological perspective
- Support the sales and account management teams (including some travel)
6
Skills For Regional Director Implementation Resume
- Highly motivated, self-directed worker capable of developing detailed tasks from abstract assignments
- Develop and maintain thorough project planning documentation that includes, but is not limited to, Project Management Plan and fully resourced Project schedule
- Collaborate with internal leaders and external business partners to gain understanding of their fit to drive high-quality execution across organizational lines
- Works as part of Business Management Team, providing input to overall business strategy
- Works with civic partners to implement and evaluate solutions in real time
- Scales solutions to cities across the country and around the world
- Responsible for the integration of all implementation activities for assigned regional client portfolio and for delivering product installation CDK’s clients; Responsible for client satisfaction, NPS and issue resolution for regional client portfolio
7
Skills For Dsrip Implementation Director Resume
- Accountable for making tactical day-to-day and long term strategic decision and activities performed by the team
- Responsible for ensuring region adherence to Sarbanes Oxley guidelines
- Partners cross functionally as required, to ensure the delivery of world-class implementation services for CDK’s clients
- Develops a highly skilled team of Client Managers, Project Managers and Project Specialists ;Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews
- Intermediate knowledge of Word, Excel and PowerPoint required
- Represents and is present for all decisions regarding changes to clinical applications in the MHIS system, the completion of outpatient clinical implementation, and the implementation of DMH units in DPH facilities
- Facilitates monthly Clinical Advisory Team meetings – an interdisciplinary team representing all inpatient and outpatient service areas and acts as a clinical clearing house to determine clinical system development, enhancement and/or modification, and to maintain standards in clinical practice and documentation
- Facilitates monthly Health Information Management Directors (HIMDs) and MHIS Area Clinical Coordinators (MACC) meetings to disseminate MHIS information on upgrades, enhancements, and issues, and also to collect feedback from the facilities on issues that need to be addressed
8
Skills For Mhis Director of Clinical Application Development & Implementation Resume
- Participates in DMH/EMC/MEDITECH meetings, and other meetings as required related to system changes, enhancements, and future implementations
- Participates or sends designee to participate in local Clinical Executive Steering Committee meetings as needed. Chairs the MHIS Area/Facility Clinical Coordinator and HIS Directors Meetings
- Understand and take action when changes in program impact other business priorities
- Coordinates on-going MEDITECH training for clinical support specialists and/or the informatics training specialist
- Works with Staff Development Director of Training to plan refresher and/or new functionality training for MHIS clinical and medical end-users
9
Skills For Director of Process Improvement & Implementation Resume
- Works with the State Security Officer and State Privacy Officer regarding non-standard clinical end-user access requests
- Ensures the MHIS Downtime Application and downtime procedures and standards are in place to support clinical operations
- Serves on the DMH Information Governance Committee and MHIS PHI Access Committee, as required
- Generally accomplishes results through middle level managers. Determines and establishes organizational structure and supervisory relationships subject to top management approval
- O Manage implementation analysts, managers, and project managers
- Reports to: Vice President, General Manager
- Be a leader and champion of change to exceed business targets and deliver operational excellence
- Focused on continually elevating the Customer Experience, interfacing and communicating with customers at all levels to ensure the customer’s success with Rogers business services that result in world class “likely to recommend” level responses
10
Skills For Director Regional Implementation Resume
- Build high performance teams, improve operational efficiencies and deliver an exceptional customer experience
- Build a scalable organization that delivers ongoing excellence and drives revenue growth by implementing innovative approaches, solutions and processes
- Exceed customer and organizational expectations through the seamless delivery of our Business Solutions
- Grow our capabilities at every level to support our business products
- Deliver against budgeted revenue targets and budgeted operational expense
List of Typical Responsibilities For an Implementation Director Resume
1
Responsibilities For Implementation Regional Director, TX Resume
- Relevant experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management
- Experience in the implementation of customer experience processes, systems or technologies
- Experience with healthcare and/or staffing operations, project management, or equivalent
- Professional services, client management, or project management experience
- State government-related project experience
- Professional Director-level IT experience in a large, enterprise environment
- Demonstrated ability to deliver complex implementation programs with high visibility
2
Responsibilities For Director Technical Implementation Resume
- Strong business acumen with an ability to deliver results in a rapid-paced environment
- Experience in project management / implementation
- Strong knowledge of the Middle-East and Africa region, focus on Africa
- Strong ability to lead change in a technical work environment
- Government Programs Managed Care experience in multiple areas of Operations (Claims, Provider/Mbr Services/Medical Management/ Network, etc)
- O Managing each project to budget, improving on project time lines
3
Responsibilities For Director Business Implementation Resume
- Play an active role in day-to-day management of the account, being knowledgeable and aware of all issues, concerns and client requirements
- Provide timely and informed responses to client implementation and operational inquiries / escalations
- Works through direct reports
- Guidance given:Work is performed without appreciable direction. Determines organizational objectives, interprets company policy and delegates assignments to subordinate managers involving multi-level organizations. Completed work is reviewed from a relatively long-time perspective for desired results
- Policy involvement:Establishes organizational policies for a major segment of the company. Interprets, executes and recommends modifications to company policy
4
Responsibilities For Director Sap-business Implementation Manager Resume
- Understand the Limeade Platform in detail to support the Customer
- Provides management and direction of MSP implementations working with the VP and SingleSource tools to assure a successful implementation; works with Field VPs and local branch operations management (if applicable) as necessary to provide support during the implementation process for all MSP accounts assigned
- Creates project plans, conducts solution design calls, and develops plan specific to client specifications and contract terms
- Manages and implements project to program deliverables from the corporate support role
- Assists in the process of transferring knowledge of contract requirements and service delivery components in conjunction with VP to promote a smooth transition from standard staffing models to an MSP model
- Creates reports, presentations, design study materials, program manuals and training materials, and any other documents required to support an MSP program or assist the Nursefinders’ operation (if applicable) and its subcontracted vendors ensuring compliance, understanding, and reporting of all activities associated with the project
5
Responsibilities For Director Global Product Lifecycle Implementation Resume
- Analyzes reports prior to their release for accuracy and researches questionable data for options and solutions
- Monitors and reviews activity reports to ensure that personnel are reviewing and following up on issues raised by the MSP Client timely. Reviews problems with VP for possible options and works with local management team to resolve problems quickly
- Audits SingleSource program activity to ensure account set up, billing, service levels, and subcontractor invoices and billing are in compliance with Company policies and the MSP contract
- Confers with VP to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency
- Through direct reports to develop and deliver appropriate implementation and client support activities in support of customers from both near shore and offshore activities
- Working closely with Sales and Service Functions to establish clear communication and handover process to ensure smooth transition of clients between stages of service delivery
- Working with/presenting to “C” level leaders in an organization
- To ensure consistent delivery around key performance indicators, including regular reviews and communication of corrective action plans
- To work closely with Sales function to ensure client needs are understood and met and to manage both the client and the business’s expectations regarding timing and service delivery
6
Responsibilities For Regional Director Implementation Resume
- To monitor/review the implementation model with reference to service delivery and relationship mode and modify approach to meet evolving business needs
- To identify opportunities for better utilisation of technology and business process improvement to deliver upon the required business results and ensure successful implementation of appropriate solutions
- Experience implementing Medicaid (MMIS) and/or Integrated Eligibility (IE) systems
- To work closely with the Service function in order to address escalated client service issues promptly and efficiently
- Able to demonstrate knowledge and experience of the University’s academic programs and policies, including analysis and application of specific policies to student records
7
Responsibilities For Dsrip Implementation Director Resume
- Experience as a Project Manager to include tracking, planning projects, working with large data sets and making data-driven analytical decisions with sometimes conflicting and/ or inaccurate data
- Experience creating processes for implementations
- Intermediate level of proficiency with MSWord, Excel, PowerPoint and Outlook
- Knowledge of and ability to leverage IT industry/marketplace technologies and trends
- Analyze and interpret data to provide insight-driven direction to a variety of stakeholders
- Responsible for team adherence to standard implementation metrics and SLA’s
- Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills required
- Train others and support implementation of research projects required
- Strong time management and project management skills with a success in roles requiring execution of multiple tasks while responding to multiple priorities with little supervision required
8
Responsibilities For Mhis Director of Clinical Application Development & Implementation Resume
- Proven ability to work with efficiency, flexibility, and good humor required
- Knowledge of current community challenges and opportunities relating to the mission of the organization; knowledge of substantive issues and local, state, and federal policies related to crime and education required
- Government Programs Managed Care experience in multiple areas of Operations (Claims, Provider/Member Services/Medical Management/ Network, etc)
- Able to delegate and co-ordinate workloads at strategic/operational level in order to achieve overall objectives within time limits and agreed budgets
- Able to communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealings with colleagues and clients
- Able to demonstrate sufficient professional credibility to act as ambassador for ADP and assist in establishment of brand within the market place
- High level of proficiency in MS Office Suite (Word, Excel, Power Point, Visio, & Project)
9
Responsibilities For Director of Process Improvement & Implementation Resume
- Professional with the ability to handle confidential information
- Positively handle / manage stress, such as high work volume or frequent changes
- Travel requirements 20 - 30%
- Provides management direction to team and recommends strategic directions based on established policy
- Position with advanced understanding and knowledge of the Customer Implementation and Support area with solid knowledge of required services in the Middle East and Africa Region
- Assures processing interfaces with MasterCard’s electronic payment processing systems are compliant with MasterCard‘s global product rules and specifications
10
Responsibilities For Director Regional Implementation Resume
- Instructional design, teaching, education and/or management experience
- Travel is required (25% to 35% overnight dates throughout the year / daily travel throughout assigned region)
- Partner and collaborate with all teams within Rogers and 3rd party organizations to deliver against our customer expectations and the Enterprise Unit’s objectives
- Experience implementing IT processes, systems and organizational changes
- Demonstrated proficiency in utilizing change management tools and processes to initiate/support change
- Experience leading a Business Strategy team
- Proven Change management
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