HR Support Resume Sample
Erling Miller
604 Howell Trail,
Philadelphia,
PA
+1 (555) 971 9005
Work Experience
HR Support Specialist
12/2015
-
PRESENT
Detroit, MI
- Responds to recruitment related queries from customer and candidates
- Prepares and contributes to reporting as directed
- Assists the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provides assistance to less experienced team members
- Work in young, dynamic teams
- Development opportunities in a multilingual environment
- Ensure that proposed solutions comply with the company’s technology direction
- Ensure compliance with company’s change and security policies
HR Support
04/2010
-
07/2015
Dallas, TX
- Coordinates special events and assists with special HR projects as needed
- Promotes employee engagement by providing HR input, oversight, and guidance to service center social responsibility and charitable giving decisions, and HR interface with the local diversity, BRG’s , and EAC committees, and certain external community groups
- Manages numerous vendor relationships, contracts, communications, performance tracking, budgets, and reporting for local employee and office services including food and coffee providers, cafeteria vending, and office plants, discount clubs, dry cleaning, and other services
- Provides direct support to the VCI ACL/MAC programs (pre-supervisory/manager training and assessments
- Manages the pool car program at the Libertyville, IL location
- Provides HR support and administrative services including portions of the recruiting process, employee communications, and general employee inquiries
- HR point of contact and HR oversight for social responsibility activities, liaison with corporate for SR and charitable giving, and helping to steer local facility fundraising and other activities under the umbrella of the corporate contributions philosophy. Interfaces with local community as needed as company liaison
- Helps plan and arrange special meetings and facility events for SR VP of Servicing Operations
- Update Sr. VP Servicing Operations and HR team on appropriate business matters
HR Support Assistant
09/2004
-
02/2010
Dallas, TX
- Provide consistent advice and support on relevant HR process to local HR teams and individual employees
- Ensure all customers’ enquiries resolved in a timely and effective manner
- Ensure that any outstanding issues / enquiries are escalated as appropriate
- Participates in staffing activities, as assigned, including: posting job opportunities on job boards and in publications, screening resumes, scheduling interviews, conducting interviews, administering applicant assessments and entering information in applicant tracking database as assigned
- Maintains the HR database. Runs routine reports to ensure all appropriate fields are populated
- Responds to team members’ questions and concerns as needed
- Coordinates team member and vendor meetings
- Manages existing and obtains new team member discount programs
Education
Western Carolina University - Asheville
1998 - 2003
Bachelor's Degree in Human Resources
Professional Skills
- Develop and deploy AP HR Support Services strategy in line with AP HR Services delivery model deployment with high quality and efficiency, so as to achieve HR Operational Services Vision/Mission/Value Proposition
- Drive Business Excellence strategy deployment within HR Support Services team, in terms of Branding/Customer Experience/Process Excellence/Risk Mitigation/Economic Value
- Drive responsible services related HR processes, systems standardization and optimization based on the business needs, responsible for service quality continuous improvement as per agreed SPA
- Strong partnering capability and prioritization skills combined with a demonstrated ability to delivery
- Strong skills Excel skills and data analysis
- Communication skills, results oriented, highly analytical skills, LEAN Capability, process oriented
- Excellent time management, organizational and problemsolving skills
How to write HR Support Resume
HR Support role is responsible for excel, interpersonal, customer, software, training, retail, microsoft, analytical, payroll, recruiting.
To write great resume for hr support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For HR Support Resume
The section contact information is important in your hr support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your HR Support Resume
The section work experience is an essential part of your hr support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hr support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hr support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative HR Support resume experience can include:
- Good problem-solving and creative thinking skills while applying project management best practices
- Strong decision-making skills with the ability to influence and act based on fast-paced and perpetually changing environment
- Excellent communication skills while working with all levels of stakeholders
- Solid commitment to customer service; ability to anticipate, meet, and exceed expectations by solving problems quickly and effectively
- Successful experience in accounting, finance, AP, AR or other expense processing or card administration experience
- Handle multiple projects simultaneously and use good judgment in prioritizing work assignments
Education on a HR Support Resume
Make sure to make education a priority on your hr support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hr support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in HR Support Resume
When listing skills on your hr support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hr support skills:
- Standard IT skills (advanced MS Excel skills would be an asset)
- Demonstrates superior customer service and problem solving skills
- Strong English/Spanish communication skills, both verbal and written
- Strong change management, negotiation, coaching, interpersonal and communication skills
- Strong office IT skills, particularly Email, PowerPoint, Excel Office IT software literacy, quickly learning new technology
- Strong communication and interpersonal skills to build confidence
List of Typical Experience For a HR Support Resume
1
Experience For HR Support Specialist Resume
- Build and maintain good relationship with BA counterparts and collaborate effectively
- Good interpersonal skills and business maturity
- Prior administration work/experience
- Interact with different HR Business Partner teams and work effectively with HR colleagues across the company to ensure exchange of best practice
- Highly developed oral and written communication skills are required
- Effectively present information and respond to questions from employees, managers, clients, customers, and the general public
- Experience working with Department of Transportation (DOT) regulations and company requirements
2
Experience For HR Support B Resume
- Previous HR experience and people management
- Able to easily multi-task and easily adjust to changes in requirements, schedules and priorities
- Experience in a support role in or outside of HR
- Solid attention to detail and follow-through capability
- 3 – 5 years experience in a shared services/call center environment for a large national company
- 1 – 3 years experience with SAP, HRMS, PeopleSoft HRMS or other related HRMS software
3
Experience For HR Support Assistant Resume
- Demonstrates ability to handle all inquiries and issue resolution, as well as operational questions
- Provide excellent customer service to employees, job applicants and visitors
- HR experience is required
- Direct experience in HR field
- Possess and maintains on-going knowledge of the latest onboarding strategies utilizing a high level of creativity and latitude to improve processes
- Collects all employee paperwork to see that it is complete before turning over to the Corporate HR office for processing
4
Experience For HR Support Representative Resume
- Participates in recruitment and interview processes, application tracking, and setting up interviews
- Some facilitation Scheduling meetings and reserving conference rooms across all sites
- Drive recruitment of hourly associates in a manufacturing environment while also supporting recruitment activities for salaried personnel
- Extract and compile cost center to GBU mapping document monthly for accurate reporting purposes
- Provide co-workers with information and /or resolutions regarding HR Policies and Procedures, including HR Systems, Benefits, Compensation and Recruitment
- Maintain incoming call, email and mail volume from co-workers and respond in a timely and professional manner adhering to all IKEA SSC policies and procedures
- Utilize existing resources and locate new resources to assist in resolving complex situations
- Accountable for maintaining a consistent and positive demeanor when interacting with peers, employees, offices and managers in work environment
- General knowledge of Human Resources topics, such as benefits and completing or updating required paperwork such as I-9 and tax forms
5
Experience For HR Support Services Specialist Resume
- Clear understanding of the challenges that providing remote support to non-native English speakers encompasses
- Configure application functionality for all modules, including plan changes, fast formula updates, and template modifications
- Participate in requirements gathering for both application changes and integration development
- Provide techno-functional documentation as needed for new and existing applications
- Maintain tracking records for LOA correspondence
- Prepares employees for assignments by conducting orientation
- Corporate and Employee recognition program, sending out Birthday cards
- Monitors workload activities of the Human Resources Support Specialists and assists in providing workload balance as needed
- Maintains plant bulletin board assuring that required postings are in place and up to date
6
Experience For HR Support Center Representative Resume
- Provide assistance to plant management as necessary with spreadsheets, tracking, reminders & copies
- Complete all DOT required paperwork and training for employees. Scan and upload items to employee files
- Handles high volume of incoming calls in a call center environment
- Receives and processes in-coming documentation from employees, retirees and family members and audits for completeness
- Create/update Microsoft office documents for daily tasks; including excel sheets, Word docs, ppts, Visio, one note, etc
- Maintain an understanding of policies, procedures, and regulations relevant to Human Resources. Provide HR policy guidance and interpretation
- Help in providing standard letters, system updates and other regular transactional activities
- Answer calls and emails from stores regarding the ATS, I-9 program, backgrounds & drug screens
- Coordinate and assist with the processing of HR invoices in SAP in a timely manner
7
Experience For HR Support Business Analyst Resume
- Provide training to HR and/or the business as needed
- Develop and update Job Descriptions, assist with offer letters and other recruiting best practices
- Responsible for all EEO-1 data gathering and input into the government website for all Smiths companies in the US
- Assist in the coordination of data gathering for Affirmative Action Compliance Plan in partnership with the Field HR community
- Responsible in updating run sheet, contact list, performance reports and other documentation of the team
- Maintain headcount reporting for the salaried groups within the facility
8
Experience For HR Support Specialist Tier Resume
- Maintains constant communication with HR partners and recruiting on new hires
- Shows respect and sensitivity for cultural differences in all phases of onboarding process
- Develops a full understanding of, and utilizes resources within the company to update and improve processes within the department
- Participate in HR tasks during mergers and acquisitions
- Comfortable having dozens of apps and tabs open simultaneously
- Perform offboarding compliance administration and reconciliation for all in-scope non-employees
- Provide testing support for the implementation of Fieldglass in Canada and the US
9
Experience For HR Support Center Manager Resume
- Coordinate the resolution of employee expense reimbursement related questions by serving as the tier 2 point of contact for employee customer services (AskHR)
- Ensure that the HR Admin work area is clean, secure and well maintained at all times complying with obligations under the data protection rules
- Interface professionally with Senior Management within the Brands, VWAG, other Group companies
- Assist in preparation of annual vendor & pool car budget. Track vendor & pool car expenses and prepare monthly summaries
- Maintains records for various HR policies
- Handles all HR-related inquiries and checks references
- Support Cloud HCM Application suite, including all HCM modules – Core HR, Payroll, Benefits, Absence Mgmt, Time & Labor, Workforce Compensation, and Talent Profile
- Support release management cycle for monthly patch updates and biannual release upgrades from Oracle – review release notes, guide functional teams through upcoming changes and testing
10
Experience For HR Support Services Coordinator Resume
- Build knowledge of Oracle Cloud application roadmap to maintain strategic oversight in support of the business
- Work with other IT teams and functional partners in support of HR Applications portfolio
- Processes employment transactions such as: entering new hire information, background checks, terminations, transfers or other employment status/information changes into the HCM
- Provides continuous interaction and customer service to store personnel and other corporate departments
- Scans and files team member paperwork into virtual file room
- Performs other administrative work as directed
- Respond to questions, concerns and inquiries from a variety of parties including employees, dependents, providers, and vendors; concerning leave administration such as FMLA, CRFA, and Personal Leave
- Listen and communicate effectively with a diverse group of people
- Give effective small and large group presentations
List of Typical Skills For a HR Support Resume
1
Skills For HR Support Specialist Resume
- Proven track record in Business Support, Project Management Skills
- Excellent PC skills especially Excel and PowerPoint
- Utilize writing, teaching, and stand-up presentation skills to meet training goals for the diverse Smiths division employee population
- Demonstrated record of providing excellent customer service
- Prior experience using ServiceNow, UltiPro/Ultimate Software or other HR System
- Capacity to work with diverse groups of individuals and have great interpersonal communication skills
- Minimum1+ years, with strong experience in human resources
- Experience in an administrative support role, to include experience in a call center environment
- Demonstrate strong attention to detail, follow-through and responsiveness
2
Skills For HR Support B Resume
- Fluent Swedish, Finnish and English skills
- Assist multiple enterprise departments including Recruiting, Compensation, and Organization Effectiveness team
- Experience in a role that involves managing tasks independently and working with confidential information
- When applicable, troubleshoot general critical analyses and problem solving to resolve issues prior to escalating to ECC management
- Travel and expense support to our Business HR Managers Consolidation of inputs Monitoring the Country HR email node Appropriately funneling employee questions
- Provide the best employee experience by administering the employee lifecycle and enabling People Managers to develop their employees with tools & processes
- Successful experience in expense processing and/or card administration
- Grow incredible talent: Effective coaching approach for our Tier 1 support; create opportunities for team members to develop
3
Skills For HR Support Assistant Resume
- Experience with Sterling BackCheck, Taleo ATS, Fusion HRIS, C’Ontact Case Management, SPA
- Experience in working with HR Information & Administration Systems
- Experience in an administrative capacity supporting multiple people or departments
- Human Resources training and experience desired. ·
- Three to five years of experience in administrative support role in manufacturing environment
- Demonstrates the values when dealing with colleagues
- Experience with coordinating interviews, pre-employment screenings and references
4
Skills For HR Support Representative Resume
- HR/Recruiting support experience
- Previous HRIS and customer service experience supporting multi-site or remote clients
- Proven record of customer facing roles
- Experience of working with various stake holders (internal & external) is an advantage
- Experience in using HRIS systems such as: ADP, UtliPro, etc
5
Skills For HR Support Services Specialist Resume
- Maintenance of good housekeeping practices
- Good working knowledge of computers
- Demonstrated competency in Microsoft Excel, Word and Outlook
- Interacts with wider HR teams and other Accenture internal teams around specific work efforts and deliverables in order to provide an effective service
- Previous experience with HRIS
- Call center or phone support work experience
- Human Resource experience or administrative support
6
Skills For HR Support Center Representative Resume
- Technical experience with HR/ERP applications, preferably PeopleSoft or Oracle Cloud platforms
- Experience with cloud based solutions (SaaS, PaaS)
- Application development experience with large global company desired
- Human Resources experience
- Human resources service delivery experience
- Excellent customer focus, enthusiastic, positive and can do attitude
- Work experience in HR systems support
7
Skills For HR Support Business Analyst Resume
- Develop effective relationships across all levels of the organization
- Payroll experience
- Experience with case management applications
- Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP, Oracle, Ultipro, Sharepointe and Microsoft Office
- Good knowledge of the Swedish labor legislation
- Experience in administrative related areas
- Experience in the hospitality services industry
8
Skills For HR Support Specialist Tier Resume
- Demonstrates proficiency with technology required to complete assigned tasks
- Creating and distributing documents Maintaining computer system by updating and entering data Maintaining calendars of HR management team
- Agreeing start dates with recruitment team and Hiring Managers as well managing of essential documentation due to internal corporate policies
- Drafting and producing employment agreements, renewals and amendments in a timely and accurate fashion
- Acting as a liaison between insurance carrier and associate/employee in resolving eligibility, and enrollment concerns
- Responding to queries from new joiners and Recruitment Teams ensuring solutions and answers are given in professional way
- Monitoring and maintaining established programs
- Compiling reports and spreadsheets and preparing spreadsheets
9
Skills For HR Support Center Manager Resume
- Providing Payroll with employee file documents in a timely manner for Plants 72 and 59 and sorting of paychecks
- Creating and maintaining of facility spreadsheets
- Creating and maintaining of facility spreadsheets, phone listings, birthday calendar, and employee anniversary dates
- Inputting new or revised employee data into the necessary system(s) for delivery of payroll and secondary benefits immediately upon commencement of employment
- Dealing with any queries from line managers & recruiters to ensure smooth process
- Generating special reports and analysis on request
- Scanning documents into ADP system
10
Skills For HR Support Services Coordinator Resume
- Act as liaison in answering questions, providing alternatives and facilitating decision making
- Provide Project Coordination efforts including research, tracking, and cataloging
- Act as SME support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well
- Recognize when to escalate issues by using applicable monitoring and troubleshooting tools
- Notify managers of eligibility to hiring pertaining to background and drug screening
- Handle escalated emails and calls regarding processing and following up with customers: HRBP’s, Recruiters, Employees
List of Typical Responsibilities For a HR Support Resume
1
Responsibilities For HR Support Specialist Resume
- Demonstrated proficiency in application of HR systems to respond to customer requests, solve problems, process administrative transactions, and manage data integrity. Provides accurate and timely data reports to help customers make better decisions
- Prior experience working with ADP and Kronos desired
- Proven ability to meet deadlines while balancing multiple priorities and projects in a fast-paced environment
- Tracking validity of work/residence permits and ensuring timely renewal
- Demonstrated sensitivity dealing with confidential and personal data
- Demonstrated proficiency with the use of a computer and software applications including Microsoft Office
- Evidence of career interest for Human Resources
- Managing all termination-related administration and activities
2
Responsibilities For HR Support B Resume
- Coordinates New Hire Orientation, onboarding (including eVerify) and training of new hires
- Assist in revising field training materials as needed
- Perform Career Counselor Assignment, including regular CC auditing, new joiner CC assignment and regular CC requests
- Contribute as a dynamic, action-oriented team member that is self-motivated and confident in making decisions utilizing independent judgment
- Contribute as a dynamic, action-oriented team leader that is self-motivated and confident in making decisions utilizing independent judgment
- Provide guidance and coaching to the HR People Advisors on the Field HR Process where required
- Responsible for executing the ad hoc field HR projects when it is necessary
- Remain cross-trained with other functions within the Human Resources department in order to provide training and support on various HR topics
3
Responsibilities For HR Support Assistant Resume
- Promotes employee engagement through regular, personal contact with employees resulting in a positive employee relations atmosphere
- Provide regional metrics, reporting, analysis insights, and executive summaries
- Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs
- Send applicable letters to employees detailing the status of their leave
- Participate in automation testing
- Coordinate / lead ECC team on integration / acquisitions; so all target processing deadlines are met
- Perform Corporate Function position maintenance, including position change, creation and delimit
4
Responsibilities For HR Support Representative Resume
- Ensure that any outstanding issues / enquiries are escalated to the appropriate person timely
- Trains new Human Resource Support Specialists and ensures successful onboarding
- A clear understanding of and a passion for IKEA's core values
- Flexible and ready to work in a changing environment
- Capable of and willing to be discreet and maintain total confidentiality
- Comfortable working in a very fast-paced, goal-oriented, team environment
- Provides assistance to Associates in navigating Human Resources administrative processes
- Assists Associates in providing appropriate documentation and paperwork as required per the applicable processes
5
Responsibilities For HR Support Services Specialist Resume
- Capacity to follow up projects & processes (Performance, Training, Talent, etc)
- Multitask with different requirements applying to the position
- Assist with department budget, training records, travel arrangements, expense reports, office supplies and record retention
- Schedules and organizes activities such as meetings, meeting documentations, and video conference for members of the department
- As a member of Process Improvement Teams, PITs, provide problem solving support to resolve issues
6
Responsibilities For HR Support Center Representative Resume
- Manages incoming employee life cycle related queries
- Run reports and retrieving data from HR SAP FirstPort (daily)
- Problem Solving - Collaborate with appropriate parties to resolve team member issue
- Execute basic and intermediate functions within SAP software, the expense management tool and auditing system
- Identify and research audit exceptions as they occur and take appropriate steps by coordinating disciplinary action with HR
- Some weekend / evening work to support upgrades, changes and user support via on-call rotation
- Lead authentically: Build trusting relationships with the field; speak up and make the tough calls when needed
- Align people: Bringing people together to solve problems; Help individuals navigate change
- Provide detailed reports using multiple data sources
7
Responsibilities For HR Support Business Analyst Resume
- Multi-task in a high-volume setting and maintain a positive attitude
- An exciting opportunity in a global environment
- A natural interest in others with a positive, clear and enthusiastic approach as a collaborative team colleague. Appreciation for different cultural and thinking styles
- Strong attention to detail, good listening, prioritisation, lateral & analytical thinking, creative process improvement, solution-oriented results, customer focused attitude, calm and productive under time pressure, taking task ownership through to successful delivery, meeting deadlines, keeping stakeholders informed
- Work in coordination with Occupational Nurse or EHS Department employees’ leaves and notify Administrative Assistant leaves approval. In coordination with EHS, HR Lead and legal department manage and follow up reasonable accommodation cases
- Lead team to achieve organization priorities and targets properly
- Assist in developing presentation materials using PowerPoint, Excel, and other related programs
8
Responsibilities For HR Support Specialist Tier Resume
- Act as a resource to department to assist with ad hoc assignments and tasks
- Handle administrative tasks and special projects, as assigned
- Help plan and execute periodic group/team meetings
- Act as GC policy lead and ER lead to drive GC policy updates
- Guarantee high performance delivered and business value brought to business
9
Responsibilities For HR Support Center Manager Resume
- Liaise with Global team to make sure that local practice is customized correctly
- Ensure compliance with Accenture HR policies and procedures
- Resolve critical problems or unexpected issues independently
- Catch up with key stakeholders regularly to increase the collaboration
- Partner with HRBP’s and COE’s to facilitate consistent and timely provision of source documents
- Meet established Service Level Agreements and Key Performance Indicators as identified by HR Management. Including those that focus on productivity, accuracy, efficiency and customer service quality
10
Responsibilities For HR Support Services Coordinator Resume
- Ensure proper records retention and the maintenance of confidential employee files. Keep all PID
- Communicate effectively with Candidates / New Hires / Recruiters / HRBP’s / SME groups to resolve requests/issues consistently, accurately and timely. Have a general understanding of all aspects of HR and be able to escalate when appropriate
- Be able to work in a team environment; cooperate with peers and focus on continuous learning and development. Attend all internal training classes to ensure knowledge base is current and be able to add value to the team
- Have a thorough understanding of all ECC processes / responsibilities to assist ECC Management in meeting all SLA’s
- Assist with delegated responsibilities from ECC Management that require a higher level understanding of the ECC process including special projects
- Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting
- Support senior leaders with scheduling which includes: Travel, Expenses, & Meetings
- Assist with training and development for ECC HR Support Specialist both new hires and current employees
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