Guest Service Associate Resume Sample
Chaz Howell
9101 Schneider Corners,
Detroit,
MI
+1 (555) 737 2088
Work Experience
Guest Service Associate
10/2016
-
PRESENT
Philadelphia, PA
- Checks guests’ out, ensuring that each bill is accurate and proper payment is received
- Communicates with all departments regarding in house and arriving VIP’s, and any special needs and requests
- Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction
- Desire to exhibit reliability and dependability to work independently from home
- Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions
- Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision and understand the workings of an independent work-from-home position
- Willingness to provide feedback to management while maintaining a good rapport throughout that communication process
- Desire to exhibit reliability and dependability throughout career at Hyatt
- Active participation within our learning style. We desire those with self-motivation who are disciplined and enjoy learning new things
Remote Home Agent Guest Service Associate
06/2011
-
09/2016
Houston, TX
- Guest Service:Ensuring that our guests remain our top priority. Guest Service-Story Telling
- Guest Service:Ensures that the guest remains top priority
- Organization: Ability to organize, prioritize assignments and meet deadlines.
- Desire to exhibit reliability and dependability to work independently
- Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Responsible and attends to guest’s request of using the service of safety box at all times
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Education
Grand View University
2006 - 2011
School's Degree in Communication
Professional Skills
- Strong verbal and written communication skills including analyzing, interpreting and addressing customer needs
- Excellent verbal and written communication skills (including spelling / grammar)
- Excellent interpersonal skills, neat and professional appearance, and calm/caring attitude are required
- Word processing, typing, email and general computer skills
- Friendly, upbeat personality focused on providing excellent customer service
- Dealing efficiently and calmly with any guest issues relating to lost property, first aid and safety
- Looking after the upkeep of the Guest Service desk
How to write Guest Service Associate Resume
Guest Service Associate role is responsible for software, credit, training, security, wireless, digital, multimedia, events, interpersonal, attitude.
To write great resume for guest service associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Service Associate Resume
The section contact information is important in your guest service associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Service Associate Resume
The section work experience is an essential part of your guest service associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest service associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest service associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Service Associate resume experience can include:
- Ensure that reservations are dealt with effectively, while maximizing revenue
- Effective in a fast paced/high volume environment
- Defuse situations and strong ability to problem solve
- Demonstrated ability to achieve and maintain goals
- Respond to inquiries and resolve problems in an effective manner
- Customer service experience
Education on a Guest Service Associate Resume
Make sure to make education a priority on your guest service associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest service associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Service Associate Resume
When listing skills on your guest service associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest service associate skills:
- Ensures orderliness and a professional environment within lobby areas by consistently displaying a high level of the required skills and abilities listed below
- Provide effective support to the team to enable them to provide effective and efficient services
- 1-3yrs years of experience in a similar responsibility
- Strong command in both verbal and written communication
- Good personality and unmatched level of energy, enthusiasm and commitment
- Conduct effective shift briefings to ensure hotel activities and operational requirements are known
List of Typical Experience For a Guest Service Associate Resume
1
Experience For Remote Home Agent Guest Service Associate Resume
- Responsible for managing the flow of guests in and out of the center and assisting with questions as needed
- Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas
- Responsible for managing the Reservation Book with regards to the guest's requests and associate's availability
- Liaise with Housekeeping for the Room Status
- Maximize room bookings by delivering a pleasant and efficient reservations service
- Greet and assist patients, families, and visitors in a prompt and courteous manner
- Facilitates communication among patients, families, visitors, and staff
2
Experience For Remote / In-house Guest Service Associate Resume
- Access and provide information such as patient room numbers, appointment locations and times, and hospital support services referral/directions. Access internet and provide local resource information such as driving directions, restaurants, shopping and amenities
- Responsible for all opening and closing procedures of the center
- Coordinate lobby traffic flow, report maintenance and cleaning needs, and ensure a safe and customer-focused environment
- Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location
- Responsible for maintaining and exceeding center and individual goals
3
Experience For Guest Service Associate Resume
- A positive, friendly, upbeat and personable demeanor
- An ability to work independently with limited supervision
- Work in a fun, fast-paced environment
- A professional appearance at all times
- Provides basic front-end hospitality functions such as: taking requests for back-end hospitality services, connecting patients, family members and visitors to community and hospital system services and resources, providing easily accessible resources at point of contact, such as newspapers, when requested
- Visit patients/families in the Emergency Department and In-Patient units to greet and assist with questions
- Make sure all areas restaurants are clean
- Oversees work of volunteers assigned to the hospitality services
4
Experience For Remote Home Agent Guest Service Associate Resume
- Provides Notary Public services
- Proactively approaches patients, families and visitors to market services offered
- Perform functions of a Guest Services Associate as needed
- Book reservations for the RH Yountville restaurant and Maisonry
- Answer internal and external customer inquiries promptly and pleasantly via phone and/or email
- Respond to all clients in a positive and professional manner
5
Experience For Remote / In-house Guest Service Associate Resume
- Accurately code all information relevant to each customer’s inquiry
- Live and breathe Our Core Values
- Provides hotel accommodations
- To be action oriented
- To have customer focus
6
Experience For Guest Service Associate Resume
- To have highest level of integrity
- Ensure quality and appropriateness of customer service provided
- To maintain Front Office log book and shift reports
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job
- Maintain record of all banquet and any other functions in the hotel
- Liaise with other departments for the resolution of day-to-day administrative and operational issues
7
Experience For Remote Home Agent Guest Service Associate Resume
- Adhere to the Procedures & Standards Manual
- Handle additional responsibilities as and when delegated by the Management
- Backfill for reception as needed
- Thin Client (Computer)
- To be adaptable
List of Typical Skills For a Guest Service Associate Resume
1
Skills For Remote Home Agent Guest Service Associate Resume
- A strong desire to work with others and engage new associates with energy and enthusiasm for EWC
- Handling Guest check out and billing in an efficient, friendly and hassle free manner
- Provides business services (e.g. photocopying, faxing, mailing, shipping, getting stamps)
- Responsible for maintaining the front of the center, including--but not limited to--restocking product shelves and refilling brochure and card holders
- Provides general information and employs way finding techniques based on mapping systems and way finding technology
- Provide front desk guest service ensuring staff compliance to building badging requirements and guest check in and check out procedures
- Responsible for maintaining high level of room sales, by up-selling
2
Skills For Remote / In-house Guest Service Associate Resume
- Serves as key point of contact for patients and visitors, facilitating communication and ensuring everyone has been properly greeted and welcomed
- Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests
- Responsible for arriving to work on time wearing the appropriate dress code and name tag
- Responsible for following all corporate policies and procedures.Participation in community events and street team marketing when requested
- Provides dining information within or outside of hospital; meal ordering and delivery
- We are committed to developing our people in order to promote from within
3
Skills For Guest Service Associate Resume
- Actively promoting the centre’s products and services
- Adhere to the Standard Operating Procedures & policies
- Dedicated cell phone capable of receiving text messages
- Refers to hospital records when necessary to assist patients, family members, and visitors in locating appropriate clinical areas and patient locations
- Responsible for educating guests on current in-center promotions
4
Skills For Remote Home Agent Guest Service Associate Resume
- Responsible for checking their schedule on a weekly basis
- Participate on Strut Bloomfire by actively commenting on questions and posts
- Full understanding of the EWC values, vision and strategy
- Provides general information and way finding
- Provides transportation information and arrangements as well as parking information
5
Skills For Remote / In-house Guest Service Associate Resume
- Maintain client database, ensure accuracy when compiling client information
- Flexible and quick to adapt to changing business needs and process
- Is a team player and contributes to ensure the smooth operations
- ENTIRE team is eligible for quarterly bonuses
- Liaise with different departments for
- Exceed guest expectations in quality and service of food products
- Ensure that the log book is maintained
- Local telecommunication provider land line or residential Voice over IP phone service with dedicated phone number
6
Skills For Guest Service Associate Resume
- Dedicated Android or Apple iOS smartphone/tablet capable of receiving a phone call, text message or the utilization of the Microsoft Authenticator application obtained from the Apple App Store or Google Play Store
- Career advancement and training opportunities
- Work with internal/external representatives from different functions for executing the reservations
- One to two years of customer service / sales background
- Discounted resort stays across Australia, New Zealand and Fiji
- A fantastic work environment
- Follow all company safety and security policies and procedures
- Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in issue keys
- Check Guests Out - Print and confirm details of payment and bill for guests upon Check out
7
Skills For Remote Home Agent Guest Service Associate Resume
- Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s. Handle cashiering, payment and foreign currency exchange accurately
- Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Opera PMS for daily room allocation
- Self-motivated, driven to deliver, proactive and flexible
- Familiarity with Resy or other Restaurant Reservations platforms
- Thin Client Adapter for dual monitors
- Router. Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device. Two open network ports are required - one network port for the IP Phone, and one network port for the thin client device
- Patch cables(TWO required) – [Ethernet Cable = cat5, RJ45]
8
Skills For Remote / In-house Guest Service Associate Resume
- Router. Router with Ethernet ports for wired connection to thin client and IP Phone. Router can be integrated into the modem device provided by your ISP
- Staffs Information and Guest Services desks in hospital lobby areas
- Maintains current knowledge of all hospital services, hospital navigation information, and point of contacts to provide patients, family members and visitors with accurate, up to date information and make referrals when appropriate
- NoneProvides basic front-end hospitality functions such as: taking requests for back-end hospitality services, connecting patients, family members and visitors to community and hospital system services and resources, providing easily accessible resources at point of contact, such as newspapers, when requested
- Facilitates communication with inpatient, outpatient and clinical areas regarding patient, family member and visitor requests and concerns to promote comprehensive flow of services
9
Skills For Guest Service Associate Resume
- Proactively approaches patients, family members and visitors to market services offered, asking if they need assistance or help
- Contacts the appropriate services to meet unique patient, family and visitor needs
- Oversees work of volunteers assigned to the guest services desk(s)
- Rounds with a gift cart with items from the gift shop (with volunteer assistance) as needed
- Maintain detailed knowledge of the activities of the day and alert to any potential problems
- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
10
Skills For Remote Home Agent Guest Service Associate Resume
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
- Consult Log Book for information/request left by outgoing shift
- Record incoming registered mail, telegram, parcel, telex in appropriate file
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
- Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
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