Fulfillment Manager Resume Sample
Chauncey Kuhn
805 Wuckert Motorway,
Houston,
TX
+1 (555) 781 8995
Work Experience
Fulfillment Manager
02/2017
-
PRESENT
Houston, TX
- Leads development and drives implementation of fulfillment strategy across Distribution Center (DC), store and vendors to maintain customer experience and inventory metrics. Responsible for development of fulfillment strategies to set quantities to ship from vendor to DC, vendor direct to store, cross dock and DC to store
- Drive consistency across department by leading, training and developing RAAs through leadership development, performance management, and fostering growth of team. Provide input to team on fulfillment methods and guidance on product lifecycle and align to best practice
- Drive implementation on new store fulfillment through collaboration with RAM, New Store RAA, RACM, Merchant Planner, Visual Merchandising, and RMM/Field. Monitor new store performance after opening with RAM/New Store RAA/Field to ensure optimal inventory levels and service levels are maintained
- Participate in cross-functional initiatives to develop/enhance processes and systems to support fulfillment activities and improve fulfillment infrastructure, inventory productivity and flow of product. Along with provide input on new store growth and impacts of future growth (head count, process improvements, and system changes)
- Leads development and drives implementation of fulfillment strategy across DC, store and vendors to maintain customer experience and inventory metrics. Responsible for development of fulfillment strategies to set quantities to ship from vendor to DC, vendor direct to store, cross dock and DC to store
- Provides consultation and guidance to local YMCAs for building their relationships with national corporate donors and maximizing related local partnerships
- Manages special department projects, as requested
- Manage posting and monitoring of content on Exchange per subject matter experts requests and knowledge management governance policies
Global Materials Fulfillment Manager
03/2011
-
09/2016
Chicago, IL
- Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
- Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
- Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
- Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
- Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
- Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
- Emotional Maturity.Demonstrates effective interpersonal skills
Country Fulfillment Manager
05/2007
-
12/2010
Philadelphia, PA
- Self-Development.Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills
- Ensure compliance with policies and procedures. Communicate job expectations to all employees; plan, monitor, appraise and review performance. Train new and current production staff on production procedures
- Be willing to absorb ad hoc project work that further enhances TMaG’s movement into Lean environment
- Work directly with UPS or other common carriers on shipment issues
- Formulate and administer RFPs/RFQs based on project requirements; negotiate prices, schedules, turnaround times and other terms with suppliers
- Maximize purchasing power by assessing and balancing cost of goods, supplier inventory, payment terms, and speed of service from multiple suppliers
- Anticipate alterations in the comparative negotiating ability of suppliers and clients
- Actively partner with legal team and stakeholders to develop and execute negotiation strategies that include optimal targets for pricing, service, and quality
Education
Everest University - Clearwater Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Advanced analytical skills using qualitative and quantitative methods to analyze customer behaviors and create compelling customer insights
- Experience in a customer facing, customer service role. Demonstrates a sense of urgency for customers
- Effective leadership, relationship building and consultation skills with ability to influence and align and lead cross functional teams towards common goal
- Strong experience using CRM Software and Microsoft Excel, Word, and PowerPoint
- Proven work experience in a warehouse environment (as lead/supervisor or above)
- Vendor management experience, including contract negotiations and establishing/maintaining KPI’s
- Enhance customer experience by meeting timelines and adhering to the delivery process
How to write Fulfillment Manager Resume
Fulfillment Manager role is responsible for leadership, database, retail, finance, training, purchasing, shipping, reporting, manufacturing, design.
To write great resume for fulfillment manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fulfillment Manager Resume
The section contact information is important in your fulfillment manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fulfillment Manager Resume
The section work experience is an essential part of your fulfillment manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fulfillment manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fulfillment manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fulfillment Manager resume experience can include:
- Provide vision and leadership for the fulfillment team to establish and direct the strategic and tactical goals, policies, and procedures to ensure they are aligned with company’s business objectives and improve mission-critical business needs
- Adept computer skills
- Strong understand of Lean culture, problem solving and Value Stream Mapping
- Experience working with business partners and interpreting their needs
- Experience in high tech order management, planning, logistics, materials management or customer service
- Proven management ability to direct and develop a team, including performance evaluations and corrective action
Education on a Fulfillment Manager Resume
Make sure to make education a priority on your fulfillment manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fulfillment manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fulfillment Manager Resume
When listing skills on your fulfillment manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fulfillment manager skills:
- Plan and allocate resources to effectively meet departmental productivity and SLAs in a cost effective manner supporting all hours of operation
- Strong skills to lead cross-functional initiatives; recognized as Subject Matter Expert
- Effective communicator with proven track record of identifying actionable insights to drive business / customer value
- Effectively coach and mentor team members to ensure they understand their roles and are delivering desired results
- Ensure project deadlines are met by working effectively under pressure and in a fast-paced environment
- Take the initialtive and desire to learn new skills
List of Typical Experience For a Fulfillment Manager Resume
1
Experience For Global Materials Fulfillment Manager Resume
- Own revenue attainment by ensuring all order lines are invoice eligible in line with revenue recognition targets and revenue triggers are made according to contractual terms without any audit exposure
- Align capacity to demand through work prioritization and expense management
- Minimal 6 years of experience in a supply chain/business related function
- Plan, prioritize, and organize workload to meet project deadlines
- Prioritizes orders as necessary
- Say "no" and to prioritize based on need and overall volume/level of client
2
Experience For Assisstant Fulfillment Manager Resume
- Administers guidelines that directly affect work activities including coaching/counseling team members on performance and behavioral concerns
- Highly proficient in strategy development, decision making and problem solving
- Daily evaluation of the staffing plans to assure all orders are pulled, packed and shipped in a timely fashion while balancing financial obligations
- Analyze Country Performance, make order proposals and drive gap closing activities for Revenue/MS
- Developo delivery models that take into account geographical constraints that effect cost and turnaround times
- Execute continuous improvement on quality and compliance to processes; Analyze defects and implement solutions
- Extensive knowledge of general business methods and practices with an emphasis in materials, logistics, and order management
3
Experience For Country Fulfillment Manager Resume
- Self-motivated with ability to work unsupervised
- Provide production guidance, recommendations and leadership on client business
- Collaborate with your cross-discipline creative team to develop and execute client specific. communications pieces, including populating and editing existing templates with client specific content
- Deliver flawlessly, ensuring all work is on schedule and on brand, including adhering to client style guide
- Leverage best practices in production to help maximize efficiency of the team
- Be the client ambassador and help ensure that the team is informed, focused and motivated about projects and all parties have a common understanding of priorities and expectations
4
Experience For Partner Fulfillment Manager Resume
- Deep understanding of customer experience measurement, strategies, design, trends, and solutions in both B2B and B2C settings
- Experienced in working with Microsoft Excel and PowerPoint
- Work with Asset Librarian to maintain an encyclopedic knowledge of the existing library of assets available to use as source material
- Track progress of projects and campaigns through the MRM system (Workfront) to ensure on-time delivery
- Help to continuously improve, streamline and simplify the process
5
Experience For Client Fulfillment Manager Resume
- Holds him/herself accountable to the Prudential Leadership Framework
- Foster a positive, can-do attitude across the team
- Share accountability for the success of the work product as measured by program KPIs
- Maintain a safe, clean, and organized fulfillment center
- Resolve first-level operational issues and escalate them as necessary to the Operations Manager
- Build trust with the Country/EMEA Category, Finance and other SC functions. Maintain a positive relationship
- Support Sales Ops/Country Category with all the Supply Chain related topics
6
Experience For Materials & Fulfillment Manager Resume
- Support X-org projects and their implementation
- Oversee the systems, processes and employees that perform the work to fulfill the goals of the department
- Ensures SLAs are met at all times
- Identify efficiency, quality and SLA timeline process improvement recommendations
- Review and further enhance performance data that includes team results, in order to monitor and measure departmental productivity, goal achievement, and overall effectiveness
7
Experience For License Fulfillment Manager Resume
- Assist with the refinement, development and oversight of reports necessary to carry out the key functions of the department
- Communicate and collaborate regularly with other managers, the director, COO, and other designated contacts within the organization
- Ensure orders are filled and shipped in a timely manner
- Follow company budget and safety procedures
- Train on and create new policies when needed
- Assure inventory and Supplier On Time Delivery goals are met and drive the result of zero customer disappointments for Erie and Texas locomotive production
- Lead a programmatic reduction in supplier lead times
8
Experience For SBA Fulfillment Manager Resume
- Develop and implement plans to provide improved material availability to the internal customers
- Enhance the current processes, through the use of data, such that they are compatible with the principles of Lean and Demand Based Management
- Improve current processes to allow schedule changes to be implemented to support customer needs efficiently
- Work to control inventory levels, supplier lead times, and other aspects as required to meet production schedules
- Provide leadership in using advanced planning tools to model, simulate, and release optimized material plans to the organization and in developing, planning, and implementing the Master Schedule
9
Experience For Cbps SG Fulfillment Manager Resume
- Lead the organization by establishing supplier material delivery schedules that adhere to the Department schedule and support those schedules through the managed efforts of schedulers and coordinators
- Coordinate efforts with Supplier Quality and Commodity teams to assure Quality (DPMO, PPAP execution), Cost (Deflation, Premium transportation, blend accuracy) and Cash (AP Days to pay) metrics are attained
- Highly proficient in all aspects of MS ACCESS and Visual Basic (3-5 years experience)
- Strong work ethic and attention to tight schedules
- Designing and formatting reports to be used in Sales and Marketing Campaigns
10
Experience For SME SBA Fulfillment Manager Resume
- Mailing list formatting and manipulation through automated processes such as merge/purge, record de-duplication etc
- Meet with business partners to gather and analyze business requirements
- Manage and report on quality issues to completion
- Collect, review, and analyze data to advise and recommend to stakeholders and leaders on gaps and opportunities for improvements across multiple platforms, systems, and databases
- Design technology solutions for reporting and data problems
- Ask critical questions and actively pursue answers
List of Typical Skills For a Fulfillment Manager Resume
1
Skills For Global Materials Fulfillment Manager Resume
- Experience in high tech order management, planning, logistics, trade compliance, materials management or customer service
- Experience in managing projects
- Strong working knowledge of the Multi-Pub system
- Strong working knowledge of Windows OS, MS Office
- At least 3 years of management and warehouse experience
- Develop and maintain strong cross-departmental and supplier relationships
2
Skills For Assisstant Fulfillment Manager Resume
- Experience in a manager role or equivalent leadership role
- Creating complex database queries that allow data to be imported/exported as required
- Scheduling/Training volunteers to assist with the events
- Creating marketing materials, sales presentations, and write product descriptions
- Collaborating with other event organizers to ensure details are fulfilled
- Monitoring inventory for the events
3
Skills For Country Fulfillment Manager Resume
- Responsible for staffing (hiring and training/coaching) of the team
- General understanding of: Warehousing, Freight, Analytics, Ecommerce industry, and Retail industry
- Support strategic direction for planning and scheduling activities within the organization
- Aptitude for accurately manipulating and organizing large amounts of data
- Analyze business needs and either develop new supporting business processes or adapt existing ones
4
Skills For Partner Fulfillment Manager Resume
- Be a leader across the teams by providing consulting on your area of expertise
- Ensures all recruiters are using submittal standards, adhering to internal process
- Proactively identifies opportunities for training and learning on the team and provides resources
- Work within a consistently changing and fast paced environment
- Insure ad’s purchased on site are fulfilled and manage that process from beginning to end
- Intermediate level of proficiency in Microsoft Office software, including Word, PowerPoint, Excel, and Outlook
5
Skills For Client Fulfillment Manager Resume
- Knowledge of the purchasing systems and commodity strategies
- Establish and maintain positive working relationships with Communications consultants, Creative and Account Management
- Lead and monitor day-to-day activities overseeing multiple complex projects with concurrent deadlines
- Accountable for weekly reporting on both team and individual metrics (i.e. UPH, overtime, errors)
- Provide direction, leadership, management, and coaching to analysts
- Develop a culture that fosters employee development and training in support of continuous improvement and results
- Assist in developing of policies, procedures, and standards of operation and practice
6
Skills For Materials & Fulfillment Manager Resume
- Prepare and present presentations to existing and potential supply chain services customers on Overstocks capabilities and benefits
- Analyze potential customers’ supply chain abilities and provide recommendations for improving cost and speed
- Prepare quotes and negotiate rates for potential customers on items coming into our fulfillment centers
- Create customized marketing strategies for tradeshows
- Coordinate with operations team, merchandising teams, software development, and partner care teams to ensure efficient follow through for customer issues
- Work with contracting team on any special requests, redlines or Supplier Agreement update requests
- Work with freight team to provide freight quotes to suppliers looking to participate in our freight savings service
- Collaborate with warehouse to identify cost of materials/labor that are not specified in the Supplier Agreement price section (managing scope creep)
7
Skills For License Fulfillment Manager Resume
- Ensures Recruiters are meeting submittal standards
- Communicate job changes, production progress, and delivery delays with the Scheduler, Sales Representatives, CSR’s as necessary
- Fulfill data orders on data products offered
- Build and manage the client fulfillment team
- Discounts on ski passes, cell phone plans
- Overstock Women's Network (OWN)
- Benefits vary based on location, position, tenure, and employee election
- Extensive operations and account management background
- In a management/leadership role in the healthcare claims services industry
8
Skills For SBA Fulfillment Manager Resume
- Analyze and prepare summary or report on problem incidents
- Intermediate level of SQL programming knowledge of relational databases, database structures and design, systems design, data management, data warehousing, and business intelligence
- Partnering with shipping vendors to ensure products are stocked for the events
- Responsibility for budgeting, P&L’s, and activity based costing
- Morgan McKinley are acting as an employment agency and business in relation to this vacancy.
- Manages forecasting processes, researches alternatives, benchmarks and implements process improvements for multiple lines of business
- Intermediate level of proficiency in SQL Server Management Studio
- 401k plans with 50% company match
9
Skills For Cbps SG Fulfillment Manager Resume
- Benefit for maternal/parental leave
- Program for purchase of company products
- Manage the online retail store
- Identifies and implements inventory management policies
- Acts as a liaison between GoPro and 3PL
- Identify improvement opportunities to reduce fulfillment cost. Prioritize opportunities based on potential savings and work with appropriate parties (e.g. 3PL service providers, GoPro internal teams, CM’s or pack-out houses) to drive supply chain improvements
- Work with 3PLs to ensure they have capacity and staffing to support the demand forecast
- Directs all forward logistics activities in N. America to ensure customers’ expectations for quality and on-time delivery are met
- Ensure our processes and reports are aligned, as much as possible from a technical perspective, to the customer’s needs
10
Skills For SME SBA Fulfillment Manager Resume
- Develops and implements internal policies and procedures
- Manage day-to-day operations of the team
- Work with Cross-Functional Teams to ensure both internal and external customers' needs are met
- Serve as the primary contact for multiple partners and or product lines as well as monitor partner SLA’s and reporting requirements. Ensure that the partner and supplier performance objectives align with the contract terms & conditions
- Manage, track, and resolve fulfillment issues with partners’ customer service departments
- Acts as the single point of contact for escalations for all order fulfillment
- Maintains the rollout schedule and documents deviations
List of Typical Responsibilities For a Fulfillment Manager Resume
1
Responsibilities For Global Materials Fulfillment Manager Resume
- Speak to contract specific details and stay up to date with any new legal agreements
- Consistently look for new ways to develop and improve the overall business strategy
- Track interactions with current and potential customers through use of CRM software
- Responsible for dissemination of all orders
- Works closely with recruiters and managers to identify obstacles and provide resolution
- Conducts regular 1:1 meetings with team to manage to performance standards
2
Responsibilities For Assisstant Fulfillment Manager Resume
- Proactively identifies baselines and trends for Talent Pool
- Proactively trends and analyzes competitive intelligence for competitors in our space (pay, benefits, MU, etc)
- Ensures all orders are properly classified (ABC) and Managed Candidates are accurate
- Collaborate with other Aquent Industry Leaders to ensure best practice consistency, teamwork, and holism
- Analyze and take action based on data and metrics
- Champion and cheerleader for operations
3
Responsibilities For Country Fulfillment Manager Resume
- “BENEFLEX” flexible benefits
- Manage warehouse employees
- Execute inventory counts
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