Front Desk Representative Resume Sample
Moses Abbott
9282 Jaiden Unions,
New York,
NY
+1 (555) 301 0678
Work Experience
Front Desk Representative
09/2016
-
PRESENT
Los Angeles, CA
- Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
- Provide excellent service within the property’s service standards and brand attributes
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
- Take ownership of the guest’s entire stay at Blue Mountain
- Contacts software vendor and/or repair vendor to resolve computer problems
- Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Education
Indiana Wesleyan University - Kokomo Campus
2011 - 2016
School's Degree in Computer
Professional Skills
- One (1) year of previous experience working in a similar resort setting or customer service experience
- Demonstrated customer service experience, one to two years preferable
- Previous experience working in a similar resort setting
- Demonstrate maturity and discretion in the receipt and handling of confidential information
- Experience in handling cash, credit cards, and travelers checks
- Secretarial/front office experience
- Prioritize tasks; and
How to write Front Desk Representative Resume
Front Desk Representative role is responsible for events, insurance, security, credit, software, health, microsoft, transportation, communications, etiquette.
To write great resume for front desk representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Representative Resume
The section contact information is important in your front desk representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Representative Resume
The section work experience is an essential part of your front desk representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk Representative resume experience can include:
- Basic software skills
- Welcomes guests to the property and provides excellent service upon arrival and throughout our guests stay
- Experience in an Opera property management system is a benefit
- Provide excellent customer service to a diverse population
- LMS Property Management System experience
- Entry-level sales experience
Education on a Front Desk Representative Resume
Make sure to make education a priority on your front desk representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Representative Resume
When listing skills on your front desk representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk representative skills:
- Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs
- Experience in higher education is highly desirable
- Successful completion of a background check required prior to employment
- Continuous guest service experience
- Computer experience and the ability to accurately type 25 wpm
- Previous Front Desk experience in a hotel/resort
List of Typical Experience For a Front Desk Representative Resume
1
Experience For Tower Suites / VIP Front Desk Representative Resume
- Scheduling responsibilities including scheduling changes and documentation of cancellations and rescheduled appointments
- Starting at $15.50/hr
- We are looking for a “Front Desk Representative” for our Administrative & Procurement Department with the following requirements
- Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals
- Monitors visitor access, waiting area and maintains security awareness
2
Experience For Front Desk Representative Resume
- Assist Hotel Service Center, Groups, VIP, Player’s Club, and Information desk as needed
- Ensure work area is neat and fully stocked at end of shift
- Push/pull up to 30lbs
- Commitment to exceptional service in any situation
- Serve as the primary operations staff for the space
- Greet all visitors to the office
3
Experience For Tower Suites / VIP Front Desk Representative Resume
- Understand when and how to escalate prospective student concerns to other members of the Admissions team
- Collaborate with other team members across the university and within the Admissions Office
- Assist and attend recruitment events as assigned; and
- Assist with various office tasks as assigned
- Responsible for being first person of contact with persons-served, providers, and staff, and demonstrating professionalism and courtesy, with a customer service approach
- Answer telephones, screen and direct calls, and/or take and relay messages
- Receive mail, faxes, packages (any other correspondence) and distribute them
4
Experience For Front Desk Representative Resume
- Verification, collection and documentation of payment due at time of visit
- Update of patient demographic and insurance information
- Monitor office supplies and prepare order for approval
- Takes appropriate messages for physicians or employees including the patient’s/person' s name, phone number, company name (if applicable), date and time of call and nature of call. Uses EMR or voice mail when applicable
- Provides guest service
List of Typical Skills For a Front Desk Representative Resume
1
Skills For Tower Suites / VIP Front Desk Representative Resume
- Working knowledge using keyboards, phones, and basic office equipment including a fax machines, copiers, and printers
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Outstanding customer service acumen
- Keeping front desk tidy and presentable with all necessary material
- Work a flexible schedule, including weekends, during the spring and summer months
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Astute in dealing with diverse and demanding constituents in an efficient manner
2
Skills For Front Desk Representative Resume
- Controls and issues keys to rooms and assists in coordinating of the Front Desk and the Housekeeping Department
- Responsible for making cash drops (turn-in) at the cage using proper procedure
- Handle incoming calls to the main phone number
- Provide general information regarding restaurants, directions, taxi service, etc
- Manage audio-visual equipment in the office and meeting rooms
3
Skills For Tower Suites / VIP Front Desk Representative Resume
- Issue building access cards to visitors
- Familiar with Mason’s physical campus and surrounding area
- Available to work a flexible schedule, including days, evenings, weekends and holidays
- Accuracy in cash/credit card handling
- Posts charges to guests’ accounts including, but not limited to, meals, business center, and gift shop
- Answers basic property questions and provides information regarding rooms, restaurants, and entertainment for the guests
- Assist with incoming phone calls
- Manage incoming calls and transfer appropriately
4
Skills For Front Desk Representative Resume
- Responsible for maintaining a hotel bank
- Energetic, self motivated and organized
- Sells and assigns rooms
- Receives cash and credit payments
- Direct customer and visitors inquiries to the appropriate resource
- Greet and direct employees and visitors
- Process work space and conference space requests via internal reservation system, manages the optimal utilization and rooms statuses, including cleanness of the space
5
Skills For Tower Suites / VIP Front Desk Representative Resume
- Ensure optimal work space occupancy
- Create, analyze, edit and distribute daily, weekly, and monthly reports
- Create Purchase Orders and maintain office supplies inventory
- Willingness to work with and mentor student employees
- Familiar with Mason’s admissions processes, campus offerings for students, and campus events
- Makes reservations in accordance with hotel’s yield management practices
- Access to our company health, dental, and vision benefits
6
Skills For Front Desk Representative Resume
- 401k program through Wells Fargo
- Company paid VTA EcoPass for South Bay public transportation
- Energetic, self-motivated and organized
- Proficiency in Microsoft Office and POS systems
- Act as the "face" off the office to greet and welcome guests
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Answer questions and address complaints
- Monitor office supplies and place orders when necessary
- Keep updated records and files
7
Skills For Tower Suites / VIP Front Desk Representative Resume
- Monitor office expenses and costs
- Provides quotes for room rates and up sells the guest when possible
- Determines if the guest is eligible for credit
- Responds to guest inquiries related to the MGM Grand and Las Vegas
- Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Supervisor
- Accurately type 25 wpm.
- Determines guests’ eligibility for room credit
8
Skills For Front Desk Representative Resume
- Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys and providing directions to departing guests as needed
- Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests including but not limited to additional linens, roll-away beds, newspapers, floral arrangements and other items as needed
- Verifies correct charges and credits are posted to the corresponding guest folio
- Resolves guest complaints within scope of authority, otherwise refers the matter to the Assistant Front Desk Manager
- Answers multi-line phone system for guests and provides assistance when necessary
- Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay
- Performs all check-in functions including, but not limited to, early check-in, late check-in, walk-ins, and verifying guest’s identity according to hotel policies and procedures
- Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys, and providing directions to departing guests as needed
9
Skills For Tower Suites / VIP Front Desk Representative Resume
- Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests
- Obtain necessary consent form signatures, including HIPAA policy
- Copy photo I.D. and insurance card
- Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter
- Benefit information is documented in the patient record
- Take complete and accurate messages and ensure message delivery in a timely manner
10
Skills For Front Desk Representative Resume
- Check, sort, and forward emails
- Take ownership of the guest’s entire stay at Blue Mountain Resort
- Available to work weekends, evenings and holidays (8 hour shifts between 6:45am to 11pm)
- Settle guest’s accounts/bills and collect correct method of payment
- Prepare/run reports as needed or requested
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