Fraud Specialist Resume Sample
Marjorie Padberg
9213 Hansen Road,
Los Angeles,
CA
+1 (555) 187 7440
Work Experience
Fraud Specialist
06/2016
-
PRESENT
Phoenix, AZ
- Reviewing of account activities
- Taking appropriate measures to minimize risk and loss to the bank
- Complying with Visa, MasterCard, and federal regulations
- Focuses efforts on important priorities
- Accomplishes more tasks and assignments in less time
- Can attend to several priorities at a time
- Eliminates roadblocks and stays focused
- Plans daily tasks so important work is accomplished
Associate Fraud Specialist
03/2013
-
04/2016
Chicago, IL
- Uses workplace tools, technology or personal methods to keep track of priorities and assignments
- Serves as an ambassador and makes sound judgment calls on behalf of Company
- Advance proficiency in Microsoft Excel and data analysis software such as Crystal Reports and Microsoft Access
- Strong interpersonal/ communication skills, committed to learning and keeping pace with changes in technology relative to the banking industry
- Advanced analytical skills with the ability to assess and develop data into quantifiable reports
- Thorough knowledge of the Bank's card products and the technical envionment associated to support all portfolios among the various systems and tools available
- Overtime as Needed and Some Holiday's are Required
- Assist with the review and responses to the Fraud Investigation requests in CarLOS for application where fraud is suspected
- Create Fraud DB case records and assign to investigators accordingly
Fraud Specialist, Consultant
11/2009
-
09/2012
New York, NY
- Process all SSN update requests to Client accounts
- Assist with answering phone calls, reviewing department voice messages, and placing outbound calls as necessary
- Review and process faxes, fraud emails, physical mail, and fraud investigation requests for the appropriate distribution and/or handling
- Receive and initiate investigation requests related to ID Theft claims when an ID Theft Affidavit is received including routing the appropriate Compliance Condition Code to the Credit Reporting Agencies to ensure compliance to federal regulations
- Oversee the handling and tracking of restitution requests and restitution checks received
- Oversee the documents scanned to DMS to ensure are legible and successfully placed in the account's electronic folder
- Enter Daily High Risk information into carLOS
Education
University of California, Berkeley
2004 - 2008
Master's Degree in Related Field
Professional Skills
- Excellent written and verbal communication skills both Japanese and English (or strong willing to learn)
- Outstanding organizational skills and priority setting
- Outstanding verbal and written communications skills to effectively communicate in challenging environment
- Strong interpersonal and communication skills, committed to learning and keeping pace with changes in technology relative to the banking industry
- Strong PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems
- Possess excellent time management and multi-tasking skills in order to perform a high volume of outbound telephone calls daily
- Effectively leverage sales process within customer interactions, cross-selling and referral skills
How to write Fraud Specialist Resume
Fraud Specialist role is responsible for customer, analytical, communications, word, microsoft, integration, database, organizational, conflict, credit.
To write great resume for fraud specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Specialist Resume
The section contact information is important in your fraud specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Specialist Resume
The section work experience is an essential part of your fraud specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Specialist resume experience can include:
- Be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy)
- Excellent verbal and written communication skills, applying critical thinking skills in the detection of fraud
- Conflict resolution and negotiation skills - maintain a good relationship with internal and external business partners
- Apply excellent customer service skills
- Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration
- Effectively respond and handle verbal inquiries from customers, customer service representatives, stores and clients
Education on a Fraud Specialist Resume
Make sure to make education a priority on your fraud specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Specialist Resume
When listing skills on your fraud specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud specialist skills:
- Good conflict resolution skills while maintaing a high quality of customer service
- Good conflict resolution skills while maintaining a high quality of customer service
- Strong skills in data analytics for both fraud and e-Commerce, including SaaS application integration and relational database principles
- Strong organizational, analytical and judgment skills
- Strong customer service skills and proper phone etiquette
- Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research
List of Typical Experience For a Fraud Specialist Resume
1
Experience For Associate Fraud Specialist Resume
- Work effectively in a high energy, fast paced, team oriented environment
- Able to prioritize workload according to shifting demands
- Analyze current work volumes and prioritizing individual accounts according to defined time frames
- Provide excellent customer service to First Financial Banks’ internal partners as well as its customers
- Experience in an operational environment, preferably in a retail deposit bank
- Related experience in insurance investigations and/or claims processing required
2
Experience For Fraud Specialist, Associate Resume
- Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
- Legal experience prefered
- Completing and translating monetary transactions for other departments within Commerce Bank. (Accounting, Commercial Card, Branches and Security)
- Taking ownership of dispute files, ensuring the appropriate actions are taken
- Processing manual refunds in the payment processor UI
- Outstanding computer systems proficiency: particularly excel
- Servicing inbound and outbound member calls related to security concerns
3
Experience For Fraud Specialist, Consultant Resume
- Handling moderately difficult dispute cases and be responsible for conflict resolution between customer and merchant
- Communicating dispute details to and from the cardholder, merchants, financial institutions, third party processor, peers, and the associations
- Utilizing the TSYS, Visa and MasterCard platforms
- Adding known suspects to internal fraud suspect database
- Inputting cases of suspected or confirmed fraud
- Bring up issues to other departments or management as needed
- Testing SME for Payment related deployments
4
Experience For Fraud Specialist / Call Center Resume
- Assisting legitimate customers with account activation as needed
- Provide training and technical support to AVS operating teams, Region associates, banks and clients as they relate to issues surrounding the TotalPay products
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on
- Handle calls pertaining to Lost and Stolen and Fraud detection- ensure services are provided keeping customer focus and business policies in mind
- Consult with Marketing, Engineering and Product Management to determine business, functional and risk requirements for Popmoney.com product
- Confident taking initiative and making difficult judgement calls
- · Review and respond in a timely manner to unauthorized or unrecognized charges using Paymentech and PayPal tools, while abiding by all internal fraud rules
- Assist with conducting basic fraud investigations as needed
- Attend team meeting and provide feedback as necessary
5
Experience For Bank Protection Fraud Specialist Resume
- Reviews accounts to detect various fraud schemes (kiting, elder abuse, deposit fraud, counterfeit checks, etc.) and identifies any characteristics and/or red flags of fraud
- Returns items using UCC rules to mitigate losses
- Contacts customers regarding possible fraud on debit card transactions
- Develops ad-hoc queries using SQL to assist in the identification and mitigation of fraud patterns
- Reduce overall fraud rates, including chargebacks
- Drive fraud prevention model using data to constantly refine it
- Flexible to shifts as per business requirements including weekends
- Understand REVOLVE and FWRD’s customer service policies and answering customer questions about those policies
- Train and assist on chargeback processing
6
Experience For Customer Service Fraud Specialist Resume
- Proactively share gained knowledge with team members using the correct communication
- Currently possess above average understanding of ADP's processes, procedures and policies
- Access the legal issues surrounding the TotalPay products
- Acts as a liaison between AVS operating teams. Regions, Banks, Clients and Third Party Vendors
- Receives minimal supervision depending on task and complexity of issues
- Monitor and review incoming chargeback/compliance cases
7
Experience For Banking Fraud Specialist Resume
- Answer inbound and make outbound telephone calls, e-mail, fax to clients regarding dispute cases
- Complete and translate monetary transactions for other departments within Commerce Bank. (Accounting, Commercial Card, Branches and Security)
- Moderate understanding of UCC and Reg CC check deposit guidelines
- Refers accounts to AML for suspected money laundering
- Basic understanding of role and responsibilities
- Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)
- Take ownership of dispute files, ensuring the appropriate actions are taken
8
Experience For Inbound Fraud Specialist Resume
- Optional health benefits, including medical, dental, vision, and prescription drug coverage, short-term disability, and group life insurance
- Works well under pressure while consistently meeting time-sensitive deadlines
- Able to work a fast paced, technology oriented, and ever changing environment
- Process reports from Risk Strategy identifying possible fraud activity or for confirmed compromised cards. Place outbound calls to customers as necessary
- · Responsible for issuing customer refunds
- Researches and resolves customer disputed transactions, determining to what extent fraudulent activities have been prevalent
9
Experience For Enterprise Risk & Fraud Specialist Resume
- Complies with all pertinent Risk Operation’s procedures as outlined in operating instructions
- Passion for learning, technology, and automation
- Able to be flexible and adaptable to a constantly changing environment
- Focused on generating measurable results
- Willingness to “dive in” and execute during busy seasons
- Works with various bank programs to obtain required documentation for case
10
Experience For Fraud Specialist Military Hiring Event Resume
- Works with customer to determine the correct type of fraud so an affidavit can be completed on the case
- Directs customers to file complaint with law enforcement if needed
- Sends recommendation to bank officers to have account closed if it is deemed appropriate
- Takes appropriate steps to protect the bank’s assets and minimize losses
- Maintains detailed case notes to assist Investigations Team on referred cases
- Requests debit cards be blocked, closed or reissued
- Assist Investigations Team with research on large cases if needed
List of Typical Skills For a Fraud Specialist Resume
1
Skills For Associate Fraud Specialist Resume
- Excellent communication skills, written and verbal, and analytical skills
- Strong customer service and communication [verbal and written] skills
- Ideally targeting 1+ year insurance investigation experience or or professional investigation experience involving economic or insurance related matters
- Proven ability to manage multiple assignments and competing priorities with minimal supervision
- · Possess time management and multi-tasking skills
- Decision making skills in order prevent monetary losses
- Proficient in PC skills and MS Office including Excel and Word
2
Skills For Fraud Specialist, Associate Resume
- Advance proficiency in Microsoft Excel. Experience with data analysis software such as Crystal Reports is considered a strong asset
- Prior experience in call centres or credit environments (desired but is not necessary)
- Organizational and analytical skills and ability to make decisions with little or no supervision
- Prior experience in call center environments, specifically in a financial institution, is helpful
- Advanced PC skills, i.e., Microsoft Office, Excel, Word and Access
- Experience with CNP fraud management experience with luxury retailer
3
Skills For Fraud Specialist, Consultant Resume
- Experience with CNP fraud management experience in high-volume, high-dollar-value and multi-currency environment
- Handle a high volume of calls with detail and accuracy, while delivering excellent customer experience and advocacy
- Prior experience in call center environments, specifically in a financial institution or Online merchant is most desired
- OR Retail or service industry experience with solid work history
- Strong analytic experience required
- Fraud, or at least 1 year of investigative experience, or at least 1 year of compliance experience
4
Skills For Fraud Specialist / Call Center Resume
- Masterful customer service skills with the ability to deal with customers in a professional and helpful manner
- Effectively multi-task in a fast paced environment with a heavy workload
- Effectively communicates appropriate fraud and chargeback solutions in efforts to deepen Risk product penetration
- Maintain a high processing speed to effectively work the case queues and ticket queues associated with assigned portals
- Analyzing current work volumes and prioritizing individual accounts according to defined time frames
- Working knowledge of pharmacy terminology and experience in reviewing pharmacy prescriptions/claims
- Strong interest in emerging fraud technology, including machine learning, mobile device identification and other fraud “hot topics”
- Flexibility to adapt and work in a fast-paced and changing environment; managing multiple priorities
5
Skills For Bank Protection Fraud Specialist Resume
- Experience with industry payment systems: including Automated Clearing House (ACH), Card Networks, Fed Wire (Domestic Wire Transfers)
- Experience in an accounting/banking position
- Maintain effective working relationships with employees, law enforcement and other outside fraud related contacts
- Able to work and self-organise with rapidly changing priorities
- Experience in retail banking
- · Excellent judgement and decision making
- Experience in each of the following: customer service, computer
- Experience in a general ledger accounting or treasury role required
6
Skills For Customer Service Fraud Specialist Resume
- Prioritize workloads and meet multiple deadlines simultaneously in a fast paced, frequently changing environment
- Experience in Banking industry
- Effective decision making, achieved through proficient use of internal and external systems / databases
- Previous Retail Banking experience (1-3 years)
- At least one year of financial/banking and/or customer service experience
7
Skills For Banking Fraud Specialist Resume
- Or more of banking experience required
- Demonstrated ability to handle confidential material is required
- Create and update reports for the analysis of fraud trends and effectiveness of such procedures
- Experience in Microsoft Office programs, including Word and Excel
- Ensure effective, accurate and value-driven communication of new fraud trends are shared with both internal and external stakeholders
- One to three years of clerical or related work experience
- Bank Check Deposit Fraud Experience
8
Skills For Inbound Fraud Specialist Resume
- One to two years of managerial experience
- At least one year of bank fraud experience
- · Demonstrated ability for attention to detail
- · Demonstrated ability to handle sensitive and confidential information
- Relevent work experience in financial products/services and/or fraud prevention/resolution
- Experience in fraud prevention and investigation
- Possesses the initiative and be able to work independently as well as posses excellent written and verbal communication
- Experience with e-Commerce, Card-Not-Present (CNP) fraud
- Customer service or experience in related field
9
Skills For Enterprise Risk & Fraud Specialist Resume
- 4 – 5 years of risk management, dispute management, payment card and/or financial services experience
- Work Experience 2+ years in related field
- Skilled communication with management, retail, and back office
- Experience working with PCs [Microsoft Excel and Word]
- Internship and/or 1+ years of diversified experience in public accounting, internal audit, or similar field
- Good knowledge of assigned business line or functional area
- Applicable experience, preferably in e-commerce, fraud or risk investigations, and/or crisis management
10
Skills For Fraud Specialist Military Hiring Event Resume
- OR Collections or fraud experience
- Optimizes defense strategies to minimize customer impact and monitors effectiveness after implementation
- Maintain an elevated customer experience
- Experience in a voice based call center
- Place outbound calls to members to verify order validity
- Experience as in a related field
- Good phone etiquette and manner
- Bank or 1 year of Financial Services Experience
List of Typical Responsibilities For a Fraud Specialist Resume
1
Responsibilities For Associate Fraud Specialist Resume
- Advanced analytical skills with the ability to assess and develop data into quantifiable and comprehensive reports
- Experience in a call center environment or other customer support environment
- Experience with CyberSource Decision Manager
- Strong cross-functional leader and communicator
- Note each account according to structured formatting outlined for noting accounts
- Claims Processing (10%) Complete pre-conversion dispute claims in accordance with network operating regulations and internal SLA timeframes
- Multitasks between reviewing fraud alerts and making outbound calls for verification
- Under minimal supervision, researches transactions posting to customer accounts in order to mitigate fraudulent transactions from posting
- Participate in System Testing following a Release
2
Responsibilities For Fraud Specialist, Associate Resume
- Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing First Financial accounts
- Develop and maintain partnerships with internal and external contacts including industry peers to assist in the investigation of counterfeit fraud
- Develop and implement reports/ spreadsheets for investigative aids, reporting to Interac and to quantify losses attributed to common points of compromise
- Through the use of various monitoring systems (eg. Falcon, TSYS, Interac, Visa/MasterCard On-line, SAS) identify, analyze, and action high-risk situations
- Work in a team environment on projects and assignments with a view to improving productivity and efficiency in Fraud Loss Prevention and Investigations
3
Responsibilities For Fraud Specialist, Consultant Resume
- Identifies debit and ATM fraud trends and the likely points of compromise
- Identifies potential authorization strategies and reports to reduce the Bank’s exposure to fraud losses
- Maintains periodic feeds of critical business data for ad-hoc data analysis
- Works with data analysts to automate data loads and reports
- Participate in industry forums, such as ABA and Mastercard
- Set the roadmap and strategy for the team’s use of fraud prevention tools and payment gateways
4
Responsibilities For Fraud Specialist / Call Center Resume
- Develop and refine complex fraud rule creation
- Standardize and automate fraud process through technology
- Develop and implement fraud chargeback dispute process
- Evaluate new payment options and partner cross-functionally to implement
- Monitor payment process flow and resolve issues quickly
- Communicate with operations to improve late cancellation process
- Manage partners responsible for international fraud prevention
- Provide overflow support to call center team
5
Responsibilities For Bank Protection Fraud Specialist Resume
- Liaise / collaborate with all TR stakeholders (e-Commerce, Stores, Loss Prevention, Finance, & Distribution)
- Track and manage all requisite data
- Deliver on key performance and hygiene metrics—ie CCT, Quality, Compliance, VOC,schedule adherence, unscheduled absenteeism
- Answer and complete telephone queries from cardholders
- Follow the required compliance requirements which is critical
- Passed Intermediate in English Medium
- Contact banks to verify member credit card information
- Work closely with Member Care Department to handle member requests
- Windows and MS Office proficient: Excel, Outlook, Word
6
Responsibilities For Customer Service Fraud Specialist Resume
- Acts as the primary dispute contact and provides support of Fiserv clients’ card portfolio risk management and dispute programs (debit, credit, prepaid)
- Acts as the primary Risk contact during pre-conversion project and 2-4 weeks post-conversion, conducting risk assessments, parameter reviews, fraud data and scoring metric analysis
- Reviews existing client neural network rules and recommend modifications for integration with Fiserv’s EnFact rules
- Acts as subject matter expert for Risk, Chargeback, and Adjustments for client calls and presentations, including on-site training and sales presentation support
- Creates and submits rules to Risk Data team based on client consultations and current risk trends
7
Responsibilities For Banking Fraud Specialist Resume
- Maintains knowledge of all fraud monitoring systems and proactive risk mitigation recommendations based on the analysis and in response to customer/client inquiries
- Reviews/processes dispute/fraud claims in a timely and accurate manner that supports the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes
- Acts as dispute resolution subject matter expert for Debit Card Services. Assist with training, claims review, problem resolution and creating/updating procedures, learning resources and client documentation
- Participates in both long-term and short-term projects related to current and future risk management and network dispute programs, ensuring clients’ estimated fraud loss basis points are being minimized and that rule performance is optimized
- Subject Matter Expert (10%): Stay abreast of Visa and MasterCard dispute resolution regulations, department dispute procedures, and maintain reasonable awareness of current fraud trends. Maintain CFE certification through ongoing CPE
- Reporting and Monitoring (10%): Provide reports and status updates on dispute activity and queues as well as ensuring all daily tasks are completed on a regular basis
8
Responsibilities For Inbound Fraud Specialist Resume
- Identify fraudsters that are impersonating true customers
- Verify true customers and the activity on their account
- Interview victims of fraud to gather all of the necessary facts for a fraud case
- Work with branch associates that refer fraud situations
- Thoroughly create fraud cases that are ready for an investigator to work immediately
- Complete low/zero dollar fraud case investigations
- Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security
9
Responsibilities For Enterprise Risk & Fraud Specialist Resume
- Investigate cases through a number of different tools
- Investigate player transactions to identify patterns and risk behavior
- Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the
- Assist Compliance Officer with reviewing suspects on the Company’s AML (Money Laundering) Program and OFAC & Sanctions Procedures. Research activity on all suspects and provide findings to the Fraud Operation and Compliance Officer for review and possible Suspicious Activity Reporting
- Investigate risk identified through the Bank's Know Your Client new account screening
- Identify risk and prevent loss from Fraud, Arrears and NSF activity
- Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts
10
Responsibilities For Fraud Specialist Military Hiring Event Resume
- Investigate and resolve accounts in arrears
- Investigate check and ACH NSF returns and rejects
- Review referrals from all business units
- Run and review pro-active risk reports
- Research legal and regulatory issues as requested
- Maintain various project databases
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