Field Services Manager Resume Sample
Maxwell Paucek
3174 Konopelski Pike,
Chicago,
IL
+1 (555) 891 2469
Work Experience
Field Services Manager
12/2015
-
PRESENT
New York, NY
- Maintains communication with field personnel and external customers to ensure they receive in a timely fashion, technical information and lab data as is necessary to satisfy external customer’s needs including managing Product Information Requests submissions to Field Services
- Characterize segregate, package and document various types of hazardous waste including but not limited to retail, Healthcare or industrial
- Characterize segregate, package and document various types of hazardous waste including but not limited to retail, Healthcare or industrial and
- Modeling & planning
- Experience in Field Services Operation, Field Maintenance & deployment
- Knowledge of e-2-e Service Assurance Operating Model
- Mentor company’s Vehicle Systems staff with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals
- Achieve >95% client satisfaction (as measured via customer surveys) with product support within all areas of the department
- Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs
National Field Services Manager
06/2008
-
06/2015
Houston, TX
- In partnership with the Director of Technical Services, and the other regional Sr. Technical Support Managers, develop and deliver technical oriented professional services
- Excellent interpersonal and communication skills with people at all levels of the organization, be self-motivated, and demonstrate experience in building relationships and positively motivating teams to accomplish multiple objectives in the most efficient manner
- Demonstrated ability and an in depth knowledge of system architectures
- Interacts with customer personnel from Maintenance Supervisors to General Managers, Commissioner’s etc
- Ensure Triumvirate’s culture, core beliefs, and policies are being followed
- Prepares budget and/or participates in budgeting process. Builds a business case to support funding needed to meet the department’s goals
- Review bid and work orders and perform follow up as necessary to achieve desired turn-around time and quality performance metrics
- Ensure 98% work quality performance, measured by scope of work performed at or better than that which was requested
- Perform quality control on completed bid and work items, provide input to creation of vendor scorecard to be utilized for future order assignments
Metering Field Services Manager
02/2002
-
12/2007
Detroit, MI
- Actively ensures all operations under position’s control are conducted safely and to the highest quality standards
- Think critically, anticipate issues, and develop and delivers solutions
- Interpret key performance indicator data and act accordingly to improve department performance
- Management skills including the ability to establish objectives, execute policy, monitor and assign resources and manage the development or implementation of a system, program, or process
- Perform in a leadership role in order to deliver business objectives, motivate and develop employees and assist employees through business changes
- Writing skills and ability to communicate -in both one on one and group settings
- Ability of to grasp technically complex metering concepts and deliver associated business results
Education
Washington Adventist University
1997 - 2002
Bachelor's Degree in Engineering
Professional Skills
- Strong time management and self-motivational skills
- One to two years demonstrated coaching experience and/or training
- Visionary and change manager with enhanced analytical and problem solving skills
- Builds a team that consistently demonstrates outstanding customer service experience
- Skillful at providing excellent technical and customer support
- Good customer service interpersonal skills are required
- Supervises and provides skills development to a team of assigned Field Service Technicians
How to write Field Services Manager Resume
Field Services Manager role is responsible for travel, government, database, security, retail, training, telecommunications, payroll, analysis, reporting.
To write great resume for field services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Services Manager Resume
The section contact information is important in your field services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Services Manager Resume
The section work experience is an essential part of your field services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Services Manager resume experience can include:
- Technical competency to effectively communicate test procedures, specifications and results with customers
- We understand employees have competing priorities; therefore, we have created an environment which embraces teamwork and flexibility
- Prior Hydratight safety training and Nuclear Access
- Experience in solar power generation
- Develops strong relationships with internal and external clients, and with engineering and matrix counterparts
- Manage a regional Field Services team to maximize productivity through teamwork and prioritization
Education on a Field Services Manager Resume
Make sure to make education a priority on your field services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Services Manager Resume
When listing skills on your field services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field services manager skills:
- Training or experience with Hydratight machining and Heat Treat Equipment
- Experience in the service industry leading and managing a staff including the third-party environment
- Strong sense of leadership, recognizing and cultivating direct reports’ talents
- Demonstrate calm diplomacy and professionalism under pressure during rapid change, conflicting demands and crisis management
- Adept at managing technical resources in a busy environment with competing priorities
- Monitor team's ServiceNow tickets, ensuring Service Level Agreements are met, priority tickets are resolved in a timely manner
List of Typical Experience For a Field Services Manager Resume
1
Experience For National Field Services Manager Resume
- Strong field machining and heat treat aptitude with a sense of onsite ingenuity to rectify problems with equipment and/or difficult situations
- High integrity and good work ethic
- Maintain strong environmental, health and safety requirements aligned to GE requirements
- BS/BA in a related field or equivalent 5 years of service industry experience, preferably in a field service organization
- Previous experience as a group, team or project leader (20+ employees); other supervisory/leadership capacity in technical services or field support
- One to two years’ work experience in Health and Safety, Insurance, Property Protection, Loss Control and/or Security
- Working knowledge of engineering procedures, processes, and drawings
- Piping & Ductwork Insulation
- Drilling Fluids Certification
2
Experience For Regional Field Services Manager Resume
- Cooling Tower Repairs
- Responsible for planning, scheduling, and managing all aspects of Safety, Quality, and Environmental for service, warranty, customer, and special projects
- Responsible for monitoring and approving work time
- Identification and tracking of training needs and competencies for the assigned districts
- Provide oversite to large number of technicians in the machining and heat treating field
- Constant standing and frequent walking
- Responsible for the mentoring, management, and timely performance evaluation of Field Technicians
- Build high performance teams through staff development, recruitment and retention to support growing business needs
3
Experience For Metering Field Services Manager Resume
- Manages the DFS personnel who perform on-site routine services including installation, maintenance, and repair
- Investigates and resolves any issues resulting from substandard performance
- Provides training to service staff as needed
- Maintains sound knowledge and understanding of current methodologies, technologies, services and tools
- Provides sales support as required to present DFS capabilities to existing or prospective clients
- Responsible for guaranteeing coverage and availability for the assigned districts
- Direct marketing of WFCCs to Sales & Dealer structure
- Establish ongoing safety procedures, quality control and quality assurance inspections on installations
4
Experience For Connectivity Field Services Manager Resume
- Assist in classroom and on-site field training / Conduct safety and progress update meetings
- Adheres to safe and specified standards, completing all required documentation
- Job preparation and mobilization / demobilization including equipment lists and preparation, procedures
- Adheres to all Hydratight and site related procedures and polices including work permits and proper use of PPE and other equipment
- Interface with client in a professional manner representing Hydratight to the highest standard at all times
- Read piping schematics
- Provide ‘On Job Training’ to customers in accordance with technical publications
5
Experience For Senior Field Services Manager Resume
- Provide all customers (internal and external) timely and accurate responses to queries covering all GE Systems products
- Management of a team mostly made up of Rollout Managers – covering both areas of operational and line management. Team size is around 20 persons
- Position is responsible for managing corrective maintenance service orders for HVAC systems at SPAWAR PAC, San Diego
- Manages personnel conducting HVAC repair activities
- Coordinates pricing from outside vendors on material procurements
- Prepares site studies and reports, to include estimating labor hours, labor categories, and material required for maintenance and repair of HVAC systems
- Knowledge of channel customers (e.g. Home Centers, National Flooring Retailers, etc.)
6
Experience For Field Services Manager Guatemala Resume
- Knowledge of flooring products
- Major Piping Replacements
- Pressure Reducing Valves
- Support business process changes as well as small to large project implementations as a subject matter expert
- 1 – Utilization: billable hours vs total available
- Ensure that all resources are continuously available: people, tools, facilities, cars,
- Is accountable for the timely and quality execution of the T2R and L2C field
7
Experience For Field Services Manager El Salvador Resume
- Provides technical support to site personnel as needed
- Work with a widely-spread staff
- Directs, develops, communicates, and implements the company’s strategic goals, Identifies market trends and applications for existing and new technologies
- Supplies resources and training necessary to assess, screen, and develop business opportunities and optimize utilization of resources
- Monitors and supports the pursuit of viable business opportunities
- Responsible for operation of offices that provide functional support services to business units to assure consistency of operations and implementation of the company’s operatinal policies and principles
- Coach and mentor front-line staff to ensure excellent communication and customer service
- Possess strong technical knowledge in the areas of desktop and telecommunications
8
Experience For Field Services Manager Nicaragua Resume
- Create a positive work environment for team members and end users, which is characterized by proactive planning and high customer satisfaction
- Recruits, manages, and develops the necessary professional, technical, and administrative staff personnel to provide support services
- Direct team work assignments, measure results and define short and long range team objective
- Maintain adequate work hours coverage and appropriate on-call schedule
- Provide prompt and professional customer service to all end users
- Collaborate with other regional managers on processes and procedures to ensure consistent support
- Participate in strategic technology and work process development and implementation
- Acquisition of technology equipment, software, and services in accordance with defined processes and procedures
- Oversee problem management processes to identify and proactively rectify incident trends
9
Experience For Field Services Manager Resume
- Assess performance, develop improvement plans and implement solutions to drive continuous improvement for the team
- Collaborate with other IT Service Delivery leaders and business operational support teams to ensure services exceed client expectations
- ITIL certification version 3 Foundation
- Leads a team of approximately 25 - 35 DFS technicians
- Ensures company policies and procedures are followed by the team members
- Interviews, hires, and trains new Associates
10
Experience For National Field Services Manager Resume
- Provides support and guidance to staff to ensure timely delivery of quality customer services
- Works to mitigate the impact of service failures and improve quality processes
- Ensures all customer issues are satisfactorily resolved
- Delivers to or exceeds customer contractual expectations
- Ensure that the resources are properly trained to meet service objectives
List of Typical Skills For a Field Services Manager Resume
1
Skills For National Field Services Manager Resume
- Experience in all facets of field services offered by Intertek
- Additional experience in a Field Services leadership role
- Communicate at both the working level within engineering and operations department
- Shape a compelling future
- Knowledge of Field WFM (WorkForce Management) tools and Field Dispatching tools
- Break boundaries & barriers
2
Skills For Regional Field Services Manager Resume
- Knowledge of Fie Management processes
- Knowledge of Lead 2 Cash processes
- Knowledge of Lead 2 Cash tools
- Knowledge of Service Assurance processes
- Knowledge of Service tools
3
Skills For Metering Field Services Manager Resume
- Inspect single family and multifamily residential assets and determine/recommend necessary repairs and renovations
- Provide detailed scope of work and accurate construction estimates for inspected assets signs, electronic Lockboxes and other tasks assigned by management
- Prepare and interpret bids and work item requests made by vendor, customer, and internal team members to ensure bid and work item consistency with intent of requestor
- Verify that bids are appropriate for work to be performed, determines repair activity to be performed, and the vendor to perform such repair
- One or more of the below certifications
- O Comptia Security +
4
Skills For Connectivity Field Services Manager Resume
- A complete working knowledge of all the test procedures used to evaluate the field performance of fenestration and other architectural building products is also required
- Organize and coordinate Intertek equipment and personnel with the needs of our customers
- Self-starter with ability to work independently or within a team environment
- Manage and cultivate relationships at all levels of customer and GE organizations
- People: Promote our team culture and values, leading by example; Day to day line management; Employee performance and development management, career coaching and mentoring; Interviewing and on boarding new contractors, employees or sub-contractors
5
Skills For Senior Field Services Manager Resume
- Financial: Forecasting preparation; driving profitability of BU’s against targets; maintaining utilisation levels of billable staff; work with Solutions team to build business demand; monitor and reconcile project financial status
- Projects: work with Resource Coordinator to manage assignments for projects; guide projects through PS governance process; track progress of in-flight projects and ensure client satisfaction; planning for and engagement of managed services; post implementation reviews
- Business Unit: assist in bids and proposals including deal governance & signoff; Enable smooth transition of Sales to Delivery; motivate and educate team on go to market; develop relationships with Vendors and leverage partner relationships,
- Employee is frequently required to walk
- Occasionally required to use hands to handle, feel, reach and grasp, hands and arms are used to reach. Employee is required to climb or balance; talk, hear and smell
- Experience in utilizing an ITIL-based help desk, such as ServiceNow
- Leading a team of up to 95 employees in the areas of
6
Skills For Field Services Manager Guatemala Resume
- As a community-owned enterprise for over 100 years, we offer the stability of providing essential services and commodities for our community
- Proficient in writing technical documentations, instructions and processes without assistance
- Ancillary inventories and documentation is maintained and forwarded to the billing department, as scheduled
- Performs at level of recognized authority with focus on assigned project
- Identifies and resolves multi-discipline problems
- Computer A/C Units (complete)
7
Skills For Field Services Manager El Salvador Resume
- Partners with other technical teams and analyst to gain additional knowledge and promote teamwork
- Transportation group daily balances – review inconsistencies in volumes, missed and rescheduled pick-ups
- New Team Member offers and paperwork. Review and work with sites and R/X manager in the development and review of all R/X installations and trainings. Ensures all scheduled and routed customer stops are accomplished as follows
- Ensure that customer profile information is entered timely, accurately and is always up-to-date. Ensure initial set up is established promptly and accurately to include delivery / pickup dates, per customer requests
- Regulatory paperwork is complete and filed according to policy. Including waste profiles, analytical results, MSDS information, generator knowledge and waste process information required to assure the end facilities are receiving conforming waste
- Vehicle maintenance schedules are correct
- Regularly train managers to include the implementation of any new federal, state, or local regulatory requirements
- Oversees and responds to any and all issues relating to customer relations, regulatory compliance, manager training and evaluation, maximization of equipment, manager productivity, budgetary compliance and regional profitability
- Key Customer management: Develop strong relationships with key personal and decision-makers within the Customer’s organizations and assist the sales team with program development and execution activities that leads to sales/share growth
8
Skills For Field Services Manager Nicaragua Resume
- Responsible for working with the National Account management teams on hiring, development, direction, and effectiveness of the field sales team. Provide training, development and mentorship for Field Sales Team in accordance with corporate performance management philosophies, methods and milestones
- Assist Managers with account planning process and measurement to grow existing business and identify new business opportunities in both the core retail and Pro/Contractor segments of these customers
- Develop the in-store sales and service capability as a key Armstrong competency for strategic business growth
- Contribute to the development, execution and attainment of National Account operating plans/budgets
- Manage expense base to support the needs of the organization and customer base, while improving productivity
- Manage operational issues, claims and returns on an exception basis (e.g. elevated or non-standard claims or returns)
- Coordinate with AFP Product Management and NA Sales Management Team on strategic plans and manage tactical plans to achieve sales objectives
- Grow the Pro Sales channel within the National Accounts team
9
Skills For Field Services Manager Resume
- Initiate, develop, and improve systems to bring the knowledge and learning of the organization into Armstrong’s strategic, tactical, and planning processes
- Provide tactical oversight in the management of people and operational resources, ensuring successful delivery of HelpDesk, IT Asset Management, and equipment deployment services
- Assists in goal setting, skill enhancement and performance reviews
- Developing, implementing and monitoring short and long-term business strategies
- Optimizing operational activities and driving visibility into operations through analysis, trends and measurement
10
Skills For National Field Services Manager Resume
- Partnering with the Total Cost of Quality (TCQ) Group to establish/facilitate quality reporting
- Building and strengthening relationships with Whirlpool's customers, trade partners, and servicers
- Managing and negotiating contracts with authorized servicers
- Managing and optimizing warranty cost within the assigned districts Implementation and execution of programs to ensure supply influx to the network
- Driving Premium Brand service metrics
- Management of IT aspects surrounding staff on-boarding and off-boarding efforts, following established processes and procedures
- Oversees the scheduling and training of DFS technicians
- Designs, improves, and supports established and emerging best practices for incident management, demand capacity load balancing, and technology employment
- Maintains working knowledge of the BU general financial rules around P&Ls, Revenue and Cost Accruals, Billing Cycles, and Expense Management
List of Typical Responsibilities For a Field Services Manager Resume
1
Responsibilities For National Field Services Manager Resume
- Develops proficiencies in case management systems for self and subordinates
- Manages and resolves issues internally through coordination with other Business Units (BU)
- Addresses customer enquiries, resolves issues and obtains customer feedbacks proactively
- Manages Continual Service Improvement through detailed operations reviews
- Monitors and builds improvement plans around Key Performance Indicators (KPI)
- Builds communication plans and mentors DFS technicians with deficient KPI performance
- Understands Human Resource guidelines, payroll rules, national regulations, and local laws in their assigned geography ensuring payroll, overtime, and HR related procedures are adhered to in the best interest of the company
- Embedment and adherence to best practice
- Continuous improvement coach for the Whirlpool Factory Certified Care network
2
Responsibilities For Regional Field Services Manager Resume
- Revenue generation, extended service plan sales, and accessories sales
- Establishment of Whirlpool Factory Certified Care ( companies & maintenance thereof )
- Whirlpool Factory Certified Care (WFCC) network growth & expansion
- Knowledge of day-to-day service business operations and profitability
- Travel up to 50-75 %
- Building and maintaining effective long-term relationships to include representing the organization and our customers in a highly professional and confidential manner
- Planning, organizing and directing daily operations as well as overseeing processes and activities driving safety, quality control, communication and productivity. Examples include
- Prioritize field service orders and supervise the dispatch of field technicians
3
Responsibilities For Metering Field Services Manager Resume
- Manage P&L’s with financial responsibility for the division
- Develop field installation schedules and reports
- Implement schedule changes as dictated by customer requirements
- Supervise all installation, service activities, and office/warehouse responsibilities
- Actively supervise program implementation in accordance with established installation procedures
- Review and stay current on installation compliance with national, state and local electrical codes
- Prepare for and participate in weekly staff meetings
- Work closely with the utility customer to meet and exceed the requirements for this program and end user customer
- Be prepared to provide back up support if required to the Field Technician’s tasks and processes to minimize disruptions to field operations
4
Responsibilities For Connectivity Field Services Manager Resume
- Work in all climates and industrial conditions
- Climbs ladders and steps
- Maintains company quality, safety and environmental standards and policies
- Communicates job progression on a daily basis back to the main office
- Accurate and timely completion and submission of all job related documentation including QA-QC, customer timesheets and expense reports organizing expense receipts for fuel, rental cars hotels
- Complies with specific task requirements including ability to identify potential hazards through the use of risk assessment
- Layout pad and T/C locations for heat treat process
5
Responsibilities For Senior Field Services Manager Resume
- Positive assertive personality with leadership potential
- Facilitate the implementation and management of new (base) site support, inclusive of work space organization, plant and equipment implementation, capital expenditure, ensuring compliant facility sustainment, aligned to resource management, quality, EHS, technical support, documentation and calibration control
- Act as the focal point for all communication and data reporting activities to and from the field and coordinate problem resolution by calling upon the various disciplines within GE
- Act as primary interface to customers (Internal and External), with regards to routine communications as well as formal presentations
- Manage and oversee technical reports, support quotations and capture sales and cost avoidance opportunities constructed by FSE team
- Provide technical instruction and assistance to team and customers within the parameters of formal technical documents
- Provide customer insight / intelligence as necessary throughout our organization
- Provide ‘Out of Hours’ requirements, inclusive of logistic and technical support for FSE team, if required
6
Responsibilities For Field Services Manager Guatemala Resume
- Field: EOB’s, on sight coordination for hospital discharges, f/u on client concerns, partner with marketers periodically at accounts
- Plans, schedules, coordinates and administers Corrective Maintenance of HVAC systems within contractual standards
- Performs facility condition assessments; evaluates facility HVAC problems and anomalies
- Travel 65%, position can be based in the South Eastern US preferably, Atlanta, GA or Charlotte, NC
- Fan Assembly Repairs (bearings, shafts, blades)
- Transformers & electrical equipment
7
Responsibilities For Field Services Manager El Salvador Resume
- Basic use of Word, Excel, PowerPoint
- Air Compressors (repair/rebuild)
- Problem-solver and self-starter
- Coils (steam, HW, DX, CHW)
- DDC Controllers, Sensors, Actuators, Switches
8
Responsibilities For Field Services Manager Nicaragua Resume
- Gas Fired Air Handler Furnace Components
- Domestic Hot Water Heaters
- Fan Coil Unit Replacements
- Steam to Hot Water Converters
- Test and Balance (TAB) services
- People Oriented; Result Oriented; Business Minded; Team Player; Innovative; Persistent, Empathetic, Flexible, Technical English
- Compatia A+ Certification
9
Responsibilities For Field Services Manager Resume
- Long haul transit expense
- Fuel and truck maintenance
- Local storage for supplies
- Utilities Service Response
- Capital expense requests
- Field Revenue Protection
10
Responsibilities For National Field Services Manager Resume
- Field Operations Support
- Exhaust Fans Assemblies
- Interacts with customer
- Control Air Dampers
- Field Services team
- Steam Trap Repairs
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