Field Service Manager Resume Sample
Ayden Weber
2313 Kuhlman Vista,
New York,
NY
+1 (555) 266 5804
Work Experience
Field Service Manager
05/2016
-
PRESENT
Dallas, TX
- Report significant Product performance issues
- Other tasks as required by leadership
- Assist other FSE’s when required
- Assist other service engineers when required
- One or more years’ experience interfacing directly with airline customers and five or more years’ experience working in commercial aviation is required
- Experience managing or leading technical teams is desired
- Familiarity with Chinese culture and ability to speak and write both Mandarin Chinese and English is required
- Be able to meet Boeing Leadership Attributes below
Oses-field Service Manager
04/2013
-
02/2016
Boston, MA
- Sets high expectations
- Finds a way
- Lives the Boeing values
- Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site
- Quote creation and cost estimates for Field Service Jobs
- Creation and deployment of process for the field service department
- Benchmark and implement best practices for field service department practices
- Participate in contract reviews and kick-off meetings involving field service scope of work
Robotic Field Service Manager
12/2009
-
02/2013
Los Angeles, CA
- Order creations, scheduling manpower for jobs, scheduling rental equipment and travel coordination for the field service teams
- Verify all contracts, legal regulations, drug screening and safety training requirements are planned for and completed prior to and during any field service job or specific job site requirements
- Manage Field Service Vehicles and DOT requirements
- Job completion, invoicing and cost analysis after each job
- Participate or lead post mortem analysis after field service jobs
- Work to meet construction budget, by monitoring expenditures
- Previous supervisory experience
Education
Washington State University Vancouver
2005 - 2009
Engineer's Degree in Engineering
Professional Skills
- Strong electro/mechanical skills with proven skills in troubleshooting
- Ubsea and Drilling experience in a Technical/Field service capacity and proven strong oral skills / organisational / managerial experience
- Strong communication skills (writing, speaking and presenting)
- Demonstrated ability to develop the skills and performance of a service engineering team
- Excellent PC skills with a working knowledge of SAP and Microsoft Office products
- Excellent communicating, organizational and computer skills
- Technical Skills required include experience in the Trucking Industry
How to write Field Service Manager Resume
Field Service Manager role is responsible for customer, technical, negotiation, organizational, interpersonal, training, computer, leadership, microsoft, english.
To write great resume for field service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Manager Resume
The section contact information is important in your field service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Manager Resume
The section work experience is an essential part of your field service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service Manager resume experience can include:
- Technical Skills – Assesses and develops strengths and weaknesses in self and staff; strives to continuously build knowledge and skills
- Effective problem solving / negotiation skills
- Strong communication skills including the desire to develop and lead a team
- Excellent verbal and written communication skills; ability to communicate upward concisely
- Excellent organizational, time management, and negotiation skills essential
- Drive field problem identification and resolution utilizing engineering and manufacturing resources to effectively bring timely closure
Education on a Field Service Manager Resume
Make sure to make education a priority on your field service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Manager Resume
When listing skills on your field service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service manager skills:
- Proven skills as an effective decision maker
- Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
- Strong organizational skills and demonstration of good attention to detail
- Effective decision making and negotiation skills
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks
- Experience managing large-scale projects and exceptional organizational skills
List of Typical Experience For a Field Service Manager Resume
1
Experience For Oses-field Service Manager Resume
- Experience Management skills
- Excellent communication and social skills, to train internal and external resources
- Facilitation and negotiation skills. Strong communication literacy: oral, written and PC
- Strong communication skills; written, verbal, and in person
- Strong knowledge of HVAC and home improvement technical skills
- Total business experience and 3+ years of experience leading teams
- Manage Field Service Techs with priority of operating safely in a cost effective, professional manner
- Related experience including supervisory experience
- Or two to five years related experience and/or training; or equivalent combination of education and experience
2
Experience For Field Service Manager, Cryogenics Resume
- Demonstrates respect for all individuals; embraces and honor diversity and is an effective coach to the team
- Fluent communication skills in German and English (written and spoken)
- PC skills with knowledge of MS Office products and the ability to optimize the use of technology and systems to streamline processes and increase efficiency
- Strong leader, with demonstrated ability to plan, organize and execute
- Effectively measure, evaluate and control costs for your direct reports
- Written Communication – Exceptional written verbal and interpersonal skills
3
Experience For Robotic Field Service Manager Resume
- Monitor, guide, and coach remote direct reports to achieve business targets, improve skills and productivity, and build sustainable customer relationships
- Effectively manage various supply programs, such as Be Well Stocked (BWS)
- Work with engineers to develop their skills and qualifications in line with business demands
- Experience: 4-5 years technical service/sales. Relevant field experience with irrigation systems desired
- Basic computer skills (Microsoft Outlook, Excel and Word)
- Three to five years proven field service management experience
- Utilize Sales Pipeline and other intranet/internet tools to conduct business more effectively
- Good eye sight for working with fiber optics. Willingness to travel, 50% or more of time is spent traveling
4
Experience For Americas, Field Service Manager Resume
- Develop strong communication with all appropriate personnel in Toro including other service and sales managers and marketing personnel
- Experience in manufacturing industry, field service operations or related field
- Experience managing a team of field technicians
- Industry experience in technology consulting, wireless or enterprise service
- Assist in goal setting, skill development, and performance reviews for all field service staff
- Knowledge of and experience in the operation of harvesting equipment
5
Experience For Field Service Manager, Americas, Maritime Resume
- Experience as Field Service Manager – recruitment, service execution and planning
- Provide training structure for engineers to develop their competence and skill levels
- Ensure client satisfaction by delivering excellent customer service to all employees and clients daily
- Lead installations of the DFS System, while training colleagues and customers on how to operate it
- Proficiently operate all assigned equipment and vehicles to perform any operation within the capacity of the machine as necessary to accomplish required work
6
Experience For Country Field Service Manager Resume
- Five year’s experience in diesel engines and electrical mechanics
- Identify and escalate priority issues with a sense of urgency
- Monitor, guide, and coach Service Technician productivity, and build strong customer and Sales department relationships
- A good command of the English language, both written and verbal, for report preparation and customer interface
- Proved leadership experiences in similar roles
7
Experience For Regional Field Service Manager Swiss Domestic Resume
- 5 – 7 years of experience in leadership roles, preferably within energy sector (Surface field service operations)
- Knowledge and experience with ISO 9002, EPA, and OSHA requirements
- Quality - Demonstrates accuracy and thoroughness; monitors the team to ensure quality. Follows through on projects and processes to ensure completion
- Develop excellent customer relationships
- Cooperate closely with field sales and internal sales teams
- Global B2B and customer support experience from related industries
- Support customers on back-room organization and effectiveness
8
Experience For Field Service Manager Victoria Resume
- Organize and promote effective communication between the sales team, management, as well as all employees
- Previous experience in relevant environment
- Ervice experience in healthcare equipments
- Attend regular meetings and provide timely and effective communication to internal and external stakeholders
- Prior supervision and leadership
- Leadership or Supervisory or Lead Experience
9
Experience For Field Service Manager, Fuso Resume
- Strong analytic process driven; very organized, able to multitask
- Previous and relevant onshore and offshore experience within the Oil and Gas Industry
- Need excellent knowledge of English language
- Engine electronic diagnostic experience
- Industry/Manager experience
- Experience in the window or fenestration industry
10
Experience For Rcsm-field Service Manager Resume
- Experience with cloud-based systems, MS Office, etc
- Supervisory experience of 3-5 years is desirable
- Experience with Service Knowledge Management software and service applications on handheld devices is preferable
- Upervisory related experience required
- Experience with BCA, Customer Support and BCA Business Operations
List of Typical Skills For a Field Service Manager Resume
1
Skills For Oses-field Service Manager Resume
- Excellent planning, organizational and communication skills (written and oral)
- Excellent level communication skills in Turkish and English
- Good tool box skills (Mechanical Aptitude)
- Strong organizational, communication and interpersonal skills are necessary
- Computer skills (spreadsheets, graphs, e-mail, strong aptitude to understand and troubleshoot complex electro/mechanical systems
- Strong Teamwork and customer relations skills
- Demonstrated ability to establish effective working relationships customers, franchises and supporting departments
- Prior experience in budgeting and forecasting
2
Skills For Field Service Manager, Cryogenics Resume
- Industry knowledge and prior experience working on lift trucks or related products
- Competency; Ensure all of the Field Services team to have proper training and continue to develop their skills, competency, and expertise
- Be able to use analytical and evaluation skills identifying key issues, problems and options for resolution in a clear and concise manner
- Proven experience in managing relationships with internal/external business partners
- Exceptional organization skills with a high attention to detail in base operations, material planning, service management, and financial environments
3
Skills For Robotic Field Service Manager Resume
- Communicate effectively to direct reports, peers and senior leadership
- Effectively problem-solve, think clearly and positively in high-pressure, time-sensitive situations
- Strong Technical ability and experience with service techs
- Field Service Management experience, Technical Management experience, or Management in a field that requires regular customer interaction
- Sound communication skills and customer centric approach to their role
- Product knowledge, technical aptitude and diagnostic skills required to provide product/customer support
- PC skills (Microsoft Office + PowerPoint)
- Facilitates change management effectively
4
Skills For Americas, Field Service Manager Resume
- Proven ability to develop and maintain good relation with customers and regulatory agencies
- Service delivery; Provide technical and managerial skills to deliver the Services to continue exceed GE's standard and Customer's expectation
- Excellent sales ability - to continue strong revenue growth, increase the FSMA base, and to mentor others who require this talent
- Effectively communicate and align with other liaison groups such as Product Support and Sales
- Provide technical assistance to distributors, improve sales skills, and improve base of industry knowledge
5
Skills For Field Service Manager, Americas, Maritime Resume
- Working knowledge of pump systems/sector experience
- Incorporates motivating, creative, and interactive training techniques enhancing the training experience to maximize learning and retention
- Prior scheduling/dispatching in a supervisor role highly desired
- Experience dealing with challenging customer situations
- Experience supervising and managing budgets and work flow in a service-related industry
- Customer-focused with a proven track record of understanding customer needs and requirements while handling opportunities
- Excellent working knowledge and understanding of office products and environment
- Excellent working knowledge and understanding of Network environments, peripherals and configuration
6
Skills For Country Field Service Manager Resume
- 1+ experience managing or leading people or teams
- Experience managing sub-contractor - pricing and performance
- Typically requires 5+ years experience leading service organizations within a medium to large scale company, providing support to equipment customers
- Drive business growth by enabling and leading a highly-effective team
- Management or supervisor experience in a manufacturing engineering environment
- Strong initiative in decision making and assumptions of responsibilities
7
Skills For Regional Field Service Manager Swiss Domestic Resume
- Experience using MS Office, e.g., Excel, Word and the internet for research
- Customer Orientation – Demonstrates a keen understanding of various customers’ needs
- Decision Making – Makes timely decisions based on analysis, wisdom, experience and judgment
- Experience working in the Aerospace industry, ideally civils but this is not essential
- Experience working in Aerospace Aftersales is highly desirable
- Solid knowledge of ISO certifications as well the Six Sigma, Lean and Kaizen concepts in running a project
- Experience in aviation avionics and electronics, Windows / Linux administration, networking, radios/RF, and ability to interpret system prints and schematics
- Experience in a large Engineering company and some technical knowledge
- Experienced in working for an international brand and multi-cultural environment, ideally in retail fashion/shoes/sport/apparel
8
Skills For Field Service Manager Victoria Resume
- Ystems engineering experience
- Operations planning or CTSR experience
- Experience in managing staff
- Five years of supervisory experience in managing team
- Experience working within a service-based environment
- Experience in providing reports to senior level leaders both written and verbal
- Experience managing employees that reside in a large geographical area (multiple locations, multiple sites)
- Experience working in multicultural environments and multi- location projects
- Identifies priority O/O’s and restaurants based on QSC, sales, guest counts, customer facing metrics and gap to competition
9
Skills For Field Service Manager, Fuso Resume
- Prioritizes and schedules service trips by maintaining awareness of customer needs, service technician availability and parts availability
- Experience installing taper bonded, butt-wrap and threaded joint connections
- Possess and demonstrate high work ethic and ability to achieve results
- Demonstrated financial growth in a service related industry
- Conducts regular service quality reviews with client(s) to help ensure services provided are effective
10
Skills For Rcsm-field Service Manager Resume
- Analysis of business practices and recommendation of proven efficiency to improve performance
- Or above experience in after-sale service management in an industrial company
- Good knowledge of service operations dynamics, it’s requirements and how to drive own profitability with FSE
- Solid level of computer literacy in MS Office – Word, Excel and PowerPoint
- Drive and hold a valid driver’s license
- Experience with Heavy Equipment (CE)
- Exhibits care and strong attention to detail
- Active Field Engineer experience
List of Typical Responsibilities For a Field Service Manager Resume
1
Responsibilities For Oses-field Service Manager Resume
- Effective communications/presentation skills
- Strong communication skills and adaptability to change
- Work with a wide range of people, strong communication skills supplemented with team-oriented, flexible operation
- Excellent PC skills and the use of MS Office packages
- Develop programs to improve technical and customer service skills of service staff
2
Responsibilities For Field Service Manager, Cryogenics Resume
- Experience in food protection. Supervisory experience would be an advantage but not essential
- Strong fundamental knowledge of the role of the Sales organization and how to be an effective business partner/enabler
- Previous experience in leading and managing a staff including third party servicers is required in a comparable servicing environment
- Make immediate decisions regarding service requirements and then oversee the scheduling and experience and total service hours available
- Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements
- Strong technical and customer knowledge (relevant to the service line)
- Validates ROIP assessments to ensure calibration and consistency of the process
3
Responsibilities For Robotic Field Service Manager Resume
- As needed, cover high-priority customer appointments where no Pros are available to complete the appointment
- Site Supervision experience
- On-site construction experience, specifically in oil & gas
- Create, review, and validation of customer contracts and estimates
- Experience with specialty coffee equipment (3-5 years)
- Excellent work history and the desire to obtain long term employment
- Vast experience and high competence in Project Management + Network Implementation Rollout Management
- Experience in the management of agricultural machinery specialists
- Flexibility and the ability to manage multiple priorities
4
Responsibilities For Americas, Field Service Manager Resume
- Fully Bilingual (Spanish/English) is a strong asset
- Relevant oilfield service experience
- Understanding of the food processing, packaging and pharma industries and environments
- Supporting training of field personnel and ensuring they are properly equipped to perform their maintenance functions
- Coordinating and communicating with the PMs and engineering in order to improve or enhance current fielded system capability
- Sourcing, securing, and maintaining customer relationships within a specific district
- Traveling to remote locations in the US and worldwide with relatively short notice, including approximately two 90-day overseas deployments per year
- Creating a weekly status report for management regarding maintenance and support activities performed/planned
5
Responsibilities For Field Service Manager, Americas, Maritime Resume
- Serving as an interface between field personnel and depot/engineering/factory personnel as required
- Scheduling mechanics and organizing the daily dispatch of all technicians for the metro area
- Developing, and implementing new service concepts to our dealers
- Providing first and second level troubleshooting for all solar system service requests
- Bidding & estimating which entails the creation of job specifications, prepare and obtain proposals, recommend repairs and generate work to build department
- Outstanding communication, collaboration, and flexibility working with internal and external groups
6
Responsibilities For Country Field Service Manager Resume
- Drilling and completion techniques on all types of drilling rigs
- Being able to perform assigned tasks related to this level of expertise with minimal supervision
- Being able to obtain/maintain the security clearance required
- Being able to travel CONUS and OCONUS, as required
- Providing technical support in problem assessment and corrections for the fielded units
- Performing depot-level maintenance of systems
- Providing customer feedback to appropriate personnel to help ensure customer satisfaction is met
7
Responsibilities For Regional Field Service Manager Swiss Domestic Resume
- Planning and implementation of seasonal trainings with the focus on product knowledge, sales competence and VM knowledge
- Coordinating service demands for equipment under normal and emergency situations
- Reporting staff evaluations and performance plans
- Coordinating field activities to service the systems, either by internal resources or partner technicians
- Responding on an on call basis to emergencies and incidents at all hours
8
Responsibilities For Field Service Manager Victoria Resume
- Training of ISEs – execute competence and development strategy in cooperation with internal stakeholders
- Willing to travel to both domestic and foreign locations
- Occasional walking, reaching with hands and arms, stooping, kneeling crouching and crawling
- Provide leadership and development of the service team through coaching, route rides, training, mentoring and setting an example
- Responsible for developing, organizing, and delivering of in-depth technical training courses
- Takes ownership and accountability by consistently observing restaurant operations, providing feedback and taking action in critical situations
- Responsible for developing, organizing and deliver of in-depth technical training courses
- Responsible for developing, monitoring, and reporting on new product test sites
9
Responsibilities For Field Service Manager, Fuso Resume
- Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives
- Continue to manage existing processes involving equipment ordering and placement
- Personnel planning; Managing the schedule for the Team to maintain proper Business flow
- Chooses the appropriate consulting approach based on the situation and the existing relationship
- Include appropriate people in decision making processes; involves individuals and / or teams in shaping changes that affect them
- Contributes to team planning for both training and development schedules and needs
- Delivers training programs /modules based on training course requirements
- Ensures new training methodologies are incorporated into training approach
- Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the FSM’s assigned district
10
Responsibilities For Rcsm-field Service Manager Resume
- Interface with local General Manager, Project Manager, and customer staff as appropriate during projects and on-going operations
- Technical writing including Software Management Plan
- Provide training and supporting resources for our service technicians and sub-contractors
- Manages the development, training, competencies, hiring and cost associated with field service personnel
- Service responsibilities include supporting all Toro irrigation products including various partner products
- Responsible for interfacing with Toro and distributor sales and service personnel for the reporting and resolution of product-related issues
- Follow- up on our equipment dosing products, carry out installations and commissioning
- Responsible for the scheduling, supervision, training and discipline of your direct reports
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