Experience Manager Resume Sample
Tracey Dickens
45235 Shemar Loop,
New York,
NY
+1 (555) 458 9527
Work Experience
Digital Experience Manager
02/2017
-
PRESENT
Philadelphia, PA
- Partner with the Marketing teams with business requirements and competitive analysis for E-commerce specific content creation
- Partner with Product Managers to project manage technology initiatives aimed to improve the user experience and increase conversion
- Work with local in-country teams to drive sales and share knowledge and best practices with relevant teams globally
- Build, manage, and execute SEO tactics and strategies for in-country teams to drive traffic
- Be data-driven to develop and prioritize initiatives, measure results, iterate when necessary, and support business cases
- Be ready to roll up your sleeves and make it happen!
- Drive management and execution of seamless digital experiences, acting as the leading advocate for overall customer journeys across web, email, mobile and partner channels
Experience Manager
10/2013
-
09/2016
Phoenix, AZ
- Responsible for constantly evolving data-driven user experiences including modeling, design, content, analysis, testing, conversion and customer satisfaction to deliver record KPIs
- Integrate our brand, campaign, and promotion strategies into a dynamic, personalized digital experience, working closely with brand teams and designers
- Participate in the creation and execution of our digital strategy and user experience model
- Partner with our SEO, social, paid and product marketing teams to develop and implement content strategy, integrated campaigns and digital experiences
- Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems
- Work with project and product management to define cross-functional requirements, develop and maintain efficient processes, educate colleagues on the feasibility of projects, and work with functional leads to implement process change when needed
- Help facilitate localization needs for our international digital properties and core assets
- Drive management and execution of seamless digital experiences, acting as the leading advocate for overall customer journeys across web, email, mobile and ecommerce channels
- Partner with the venue’s Guest Ambassadors to create Miracle Moments at every show
Adobe Experience Manager
05/2010
-
08/2013
Los Angeles, CA
- Serves as the venue’s brand ambassador and the face of the service culture program
- Comfortable drawing out or collecting feedback from all band members
- Empathy with the target group
- Capability to manage team and stakeholders
- Communicate simply, effectively & persuasively
- Goal oriented, reaching business objectives
- Analytical thinking, ability to simplify things and think strategically
- Disruptive, thriving for change, challenging status quo
Education
University of Phoenix - Vancouver Learning Center
2004 - 2009
Bachelor's Degree in Marketing
Professional Skills
- Has solid knowledge of web technologies, enterprise platforms and large scale business integrations. 3-5+ years experience as a web master, site designer or digital solution owner
- Strong analytical skills included demonstrated experience in identifying, compiling and analyzing market and competitive intelligence data
- Experience supporting process improvement, experience design (e.g., journey mapping, experience blueprinting), and/or closed-loop/service recovery
- Strong problem-solving, decision-making capabilities, and analytical skills
- Solid problem solving and analytical skills, able to demonstrate strategic thinking to build business intelligence
- Demonstrated experience launching digital experiences including mobile apps (both iOS and Android), responsive web, or other form of interactive digital media
- Develops and motivates individuals & teams to achieve goals –strong influencing skills
How to write Experience Manager Resume
Experience Manager role is responsible for analytical, presentation, design, organization, software, business, digital, reporting, architecture, delegation.
To write great resume for experience manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Experience Manager Resume
The section contact information is important in your experience manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Experience Manager Resume
The section work experience is an essential part of your experience manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous experience manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular experience manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Experience Manager resume experience can include:
- Strong analytical skills in assembling and interpreting data, creating executive summaries and delivering business insights
- Proven industry experience and/or demonstarted experience of problem solving and implementing change programs / process improvements
- Conflict resolution and problem solving skills, focus on quality in customer experience
- Able to work autonomously as well as having strong interpersonal skills with ability to work well in a team
- Analytical Skills with Experience of interpreting data sets to inform performance measurement, optimization and future strategy
- Team player with proven track record in working effectively with across teams
Education on an Experience Manager Resume
Make sure to make education a priority on your experience manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your experience manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Experience Manager Resume
When listing skills on your experience manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical experience manager skills:
- Excellent written and communication skills; effectively communicate with all employee levels and levels of management
- Demonstrated excellent oral, written, interpersonal, analytical, influential and negotiation skills
- Excellent presentation skills. Proficient in speaking in both individual and group settings
- Excellent relationship-building and problem resolution skills
- Experience in solving operational problems quickly, cost-effectively and from an end to end visitor centric perspective
- Excellent communication skills to be able to deal with both internal and external stakeholders
List of Typical Experience For an Experience Manager Resume
1
Experience For Digital Experience Manager Resume
- Effective verbal and written communication skills, ability to create meaningful connections with internal and external partners, and independent consultants
- Demonstrated analytical skills, specifically ability to assemble and interpret data and deliver actionable business insights
- Excellent mobile screens and information architecture design skills
- Proven experience and understanding of digital and events marketing best practices
- Recruiting experience, or relevant experience; which includes at least 2 years executive recruitment or an equivalent
2
Experience For Consumer Experience Manager Resume
- Effectively communicate key success metrics to leadership
- Effectively manage multiple projects at once
- Established leader with history of solid execution in high tech industry with proven ability to deliver on strategic and tactical business objectives
- Proven track record of accomplishments and effectiveness within organizations
- Strong Project Management experience and Business Judgement
- Experience implementing Adobe Experience Manager
3
Experience For Adobe Experience Manager Resume
- Strong bias for action, including the ability to juggle multiple priorities and excel in a lean and agile work environment
- Experience in Sales, Digital, IT, with a focus on Digital Content or Experiences Strategy
- Understands the sales gates needs and can effectively create and manage digital related content rollouts
- Communicate effectively but also to onboard Sales onto our new digital sell in strategy
- Strong understanding of customer experience design and usability
- Experience in utilizing online analytics to optimize customer experience and the ability to turn analysis into actionable programs
- Spearheading the use of the latest tools and techniques to analyse, test, personalise and optimise Sage’s web experiences
- Understanding of how content, design, and user interface work together to create the optimal user experience
4
Experience For Partner Experience Manager Resume
- Experience defining, interpreting and recommending updates to content KPIs and measurement
- Experience gathering and writing authoring requirements
- Experience integrating live events with digital technology, understanding of what’s possible and how the channel is evolving
- Responsible for coordinating, directing, and implementing Service Experience Review (SER) as defined by the SER strategy
- Experience with managing and executing digital campaigns across multiple channels, including Web, e-mail, and social media
- 8) Perform acceptance testing on components and authoring experience
- Experience working in organizations that employ a distributed publishing model
5
Experience For Employee Experience Manager Resume
- Strong knowledge of Java EE technologies and several years of implementing the Adobe platform, including AEM/CQ, CRX, CQ WCM, DAM
- Experience with deploying AEM modules and configuring updates
- Manages all components of Experience large scale projects and events/programs including project planning and milestone management
- Experience of customer relationship management, proactively forming and developing strategic relationships for mutual benefit
- Demonstrable experience of working in a high-profile, customer focused environment delivering tangible operational outcomes
- Identify ways to simplify and improve the customer experience, continually enhancing speed and efficiency
6
Experience For Visitor Experience Manager Resume
- Collaborate with CPB colleagues to ensure cohesion regarding the digital experience
- Strong aptitude for producing work both independently and as part of a larger team
- Experience with troubleshooting AEM–related issues
- Experience with digital analytics programs, including Adobe Analytics and Google Analytics to pull key metrics and terminology
- Experience with managing staff in a multi-tasked, detail- and deadline-oriented team environment
- Ensures the successful adoption/implementation of Experience events/programs through the development of training and change management tools
- Provide on-going management and ensure continuous process improvement of Experience initiatives and events/programs
- Develop/maintain roadmap for the experience
7
Experience For Lobby Experience Manager Resume
- Develop a process to support continuous innovation of UPG digital customer experiences
- Previous project and/or client management experience
- Identify opportunities for digital innovation across marketing, sales and product strategies to improve engagement and customer experience
- Research digital technology industry standards, trends, breakthroughs, in both hardware and software, to advance our digital effectiveness
- Experience as a manager, in a Workplace/Facilities environment
- Project management experience in commercial tenant improvement projects across the AMER region
- Experience in a corporate real estate environment
8
Experience For Assistant Lobby Experience Manager Resume
- Lead or contribute to high-impact projects that are designed to improve a member’s experience across a full interaction with their doctor/health plan
- Experience with content entry in AEM
- Experience with Atlassian suite of products (JIRA, Confluence and HipChat)
- Experience with a complex software release process and environment
- OpenText TeamSite experience a nice to have
- Collaboration with IFE, ground, MPO, customer experience team to plan for future development and fulfil commercial REQ’s
- Provide thought leadership to support development of vision/strategy for the experience (SME)
9
Experience For Service Experience Manager Resume
- Serve as business owner for initiatives and provide input to detailed experience design (UX)
- Develop AEM templates and workflows leveraging current AEM software releases using JPS/.ASPX, AEM/CQ Components/widgets and J2EE skill set
- Accountable for the overall end to end web customer experience including but not limited to the websites, Internet booking engine and other web portals
- Or more relevant experience in online marketing and/or other performance marketing disciplines ideally in travel industry and/or media agency
- Drive the business towards a great customer experience, increasing economic value from reduced attrition, fewer complaints and positive word of mouth
10
Experience For Go To Market & Experience Manager Resume
- Engage other employees, partners, and members in co-creating the experience from a member point-of-view
- Support Head of Digital Brand Experience in crafting strategy and communications around digital mindset, processes, guidance and tools
- Drive ‘Test and Learn’ capabilities seeking to improve website experience
- Develop measures of success and analyze website performance, making recommendations to improve user experience and visitor engagement
- Identify and partner with champions for customer experience to influence change
- Understand current performance metrics as they relate to overall customer experience
List of Typical Skills For an Experience Manager Resume
1
Skills For Digital Experience Manager Resume
- Strong technological skills and knowledge, with the ability to effectively and efficiently confer this knowledge to others
- Strong oral and written communications skills (English)
- Strong descriptive analytical skills
- Collaborative work style and effective communication skills required
- Solid functional skills to understand and challenge agencies and brand managers
2
Skills For Consumer Experience Manager Resume
- Experience working with customers or in a customer experience related role, ideally in commercial or corporate banking
- Proven implementing experience using AEM
- Call Centre management experience, ideally overseas call centre experience with relevant knowledge of consumer law
- Experience building strong, positive relationships with providers
- Proficient computer skills required including Microsoft Office Suite (Word, Excel, Outlook,
- Experience with Adobe Experience Manager (AEM), Adobe Marketing Cloud suite, or Adobe Analytics Cloud suite
3
Skills For Adobe Experience Manager Resume
- Strong customer service skill set and work orientation
- Engages effectively with visitors, staff and stakeholders
- Web Design, User Experience, Customer Experience, or Project Management Certifications
- Strong digital marketing and direct sourcing experience including channel identification and management and pipeline and sourcing strategy development
- Experience in data gathering, analysis, and reporting on customer/user experience satisfaction measures (e.g., NPS, CSAT)
4
Skills For Partner Experience Manager Resume
- Have a proven track record of successful results, for example leader in customer service, strong productivity, etc
- Using your technology and training know-how to create a solid business plan that enables your team to work together to meet service and sales goals
- Working with Content Management Software (Adobe Experience Manager or equivalent)
- Strong background in establishing and tracking program impacts, analyzing variances, developing action plans, executing, and measurement of marketing programs
- Experience working in a matrixed global US-headquartered organization, including managing and leading offshore teams
- Experience with applying Search Engine Optimization (SEO) and Search Engine Marketing (SEM) techniques and integrating tools
- Experience working in a customer-facing business
- The ability to quickly understand the evolving culture in our growing Manila office and how this translates into Workplace Experience requirements
5
Skills For Employee Experience Manager Resume
- Product or program development experience including UAT and launching products globally across 5+ languages
- Experience with developing training programs around Web-based production and strategies
- With at least 3 years experiences in digital marketing. Working on both client and agency side is an advantage
- Work highly cost effective, managing small budgets, getting high results
- A good understanding of online strategy and tools, their role in integrated marketing communication
- Hands-on experience launching mobile applications (iOS & Android)
- A strong understanding of brands and how they work
- Experience to manage multiple stakeholders and personality types in a customer service focus
- Adobe Experience Manager application development and implementation
6
Skills For Visitor Experience Manager Resume
- Operate and navigate a matrix environment
- Service mentality and passion for customer experience (internal and external)
- Global mind set and advocate for diversity of thoughts, ideas and experiences
- T-Mobile experience working in a systems-based role
- Excellent computer knowledge of full Microsoft suite
- Experience launching large complex site functionality enhancements
7
Skills For Lobby Experience Manager Resume
- A good understand of consumer law
- ECommerce site experience management
- Experience working with internal (departments) and external (vendors) contacts to provide quality customer service to staff
- Experience in a similar role at a dynamic company
- Prior knowledge of Atlassian products, budget setting & management, and managing commercial relationships
- Strong ability to multi-task and remain at ease in fast changing environments
- Strong ability to multi-task and remain at ease in chaotic situations
- Demonstrable success of implementing new product and / or experiences
- Experience of managing large scale project works by external contractors
8
Skills For Assistant Lobby Experience Manager Resume
- IT literate –strong working knowledge of Microsoft Excel and Word
- A passion for all facets of consumer experience (research, design, improvement, measurement, data, and analytics)
- Experience of stage performance and/or direction at a high level
- Able to prioritize workload and manage change
- Able to prioritize workload and manage change in an environment that never stands still
- Strong “off-the-cuff” speaker, natural ability to think on one’s feet
- Experience in a similar role
- Build effective partnerships and interact successfully with diverse individuals at all levels and in different countries
9
Skills For Service Experience Manager Resume
- Experience in similar roles
- Digital or Customer experience required
- Demonstrated ability to understand and apply technical concepts and communicate with researchers
- Accountability through Matrix management: Works collaboratively across functional areas to improve the provider experience
- Lead experience initiatives to drive service improvements
- Valid unrestricted driver’s license required
- Knowledge of project management best-practices and experience leveraging project management collaboration platforms
- Demonstrated strategic business judgment and planning; ability to directly influence business outcomes
- Excellent communication, presentation, writing and editorial abilities
10
Skills For Go To Market & Experience Manager Resume
- Hands on experience developing
- Provide excellent customer service while on-boarding new dealer clients
- Proven ability to work in cross functional teams where collaboration is required
- Project management experience with complex, cross-team projects
- Experience with design tools (e.g., Sketch, Adobe creative suite)
- Information Technologies experience
- Adobe AEM project implementations experience
List of Typical Responsibilities For an Experience Manager Resume
1
Responsibilities For Digital Experience Manager Resume
- Collaborate with Talent Partners to roll out employee programs and initiatives in support of Pixar’s talent strategy (including organizational design, talent assessment, talent development programs, etc.)
- Management experience in quality improvement preferably focused on the guest experience with proven track record of success
- Excellent written and oral communication skills; at ease when dealing with senior management, third party agencies and partners
- Excellent organization and time management skills with the ability to manage multiple projects
- Excellent technical, interpersonal and analytical skills
2
Responsibilities For Consumer Experience Manager Resume
- Excellent Project Management skills, large scale programs with tight timelines
- Excellent written and verbal communication skills, with ability to translate multiple data sources into valuable data
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed
- Business consulting experience with AEM or 3 years experience with Adobe certification
- Proven management experience managing a dispensary or a practice
3
Responsibilities For Adobe Experience Manager Resume
- 5-Years in HR, Benefits, Employee Experience, Workplace, Internal Comms or other relevant experience
- Strategic business owner of key processes within the Customer Experience Team as well as the Partners that support each Experience Team
- Strong Web Content Management experience with Adobe AEM
- Hold the position of EMEA contact for the WolrdWide Partner Experience team, attending regular meetings and providing EMEA input and recommendations
- Support Senior Manager, Customer Experience in leading and developing a group of Team Leads focused on partnerships
- Supports Experience Manager in contractual obligations outlined including but not limited to invoicing, performance, adherence and others as defined
- Owns multiple Lyft experiences and is responsible for process mapping, updating and continuous improvement
- Oversee all Staff training & development within the Experience Team; from Induction, to script learning to further development
- Prioritize product backlog items for the team, including requirements/user stories and defects, considering both stakeholder and customer needs
4
Responsibilities For Partner Experience Manager Resume
- Resourceful and flexible in order to adapt to changing needs and balance multiple priorities
- Experience with capital and expense budgeting for the real estate & facilities function
- Demonstrated success in thinking out-of-the-box to apply innovative solutions to address business problems
- Develop Mozilla’s employee experience strategy, starting with People Team operational changes
- Builds cross-functional relationships throughout the organization while advocating for “best in class” customer experiences
- Relevant experience in a BPO environment at a leadership or impacting level
- Confidence in acting as a Workplace Experience spokesperson
- Product or program development experience including UAT and launching products globally across 5+ languages
5
Responsibilities For Employee Experience Manager Resume
- Product or program development experience
- Coordinate with assigned VIP Hosts to ensure guests receive an exceptional experience
- Guest service experience in any industry (e.g. retail, hotel, luxury, leading brands, etc.)
- Scope and prioritize activities based on projected business and customer impact, to ensure that activities are measurable and positively impact performance
- At least 6 months experience in any industry (e.g. retail, hotel, luxury, leading brands, etc.)
- Lead the development of UX plans and strategies for new and existing technologies. Establish a vision for optimum user experience
- Leverage research, data, personas, task analysis, competitive analysis and industry trends to create industry-leading user experiences
- Knowledge of Adobe Experience Manager v6.2 or newer, including sites, apps, assets, forms, and communities
6
Responsibilities For Visitor Experience Manager Resume
- Experienced in setting up Av systems (ipads, touch screens, VR, DM)
- Design and implement guidelines and best practices for building occupants to optimize their experience
- Leads, collaborates, and provides direction to improving the provider experience in accordance with action plans activities
- Proof of strong stakeholder Management and expectation management
- Ensure the daily operations of the arrival/departure experience
- Ensure that improvements, issues and bugs are addressed prior to launch. Ensure that the final end product meets UX expectations (quality checks)
7
Responsibilities For Lobby Experience Manager Resume
- Consumer experience improvements for Consumer Care touch points
- Experience in B2C support/service area
- Preferably experience with B2C channel service management
- Experience with AEM administration, including user permissions, synchronization, sling, auditing, reporting, and workflows and AWS or Azure infrastructure
- Support commercial, other customer experience teams and operational initiatives on self-service touchpoints and channels
8
Responsibilities For Assistant Lobby Experience Manager Resume
- Independent leader that builds strong cross-departmental partnerships to ensure success
- Develop, design, write, and implement employee experience events/programs
- Continuously measure the success of Experience programs through research, survey feedback, and other performance metrics to track and report results
- Leverage the voice of the customer research, web and market analytics, and sales data to improve customer experience and key performance indicators
- Fluent in development optimization techniques to deliever the best user experiences in the most technically efficient manner
- Demonstrated ability to manage a digital team and all associated processes and analytics
- Ensure feedback received from candidates about the recruitment experience
- Specialist knowledge of how the workplace experience directly links to colleague wellness and productivity
- Service / Customer Relationship experience with demonstrable step change in customer outcomes
9
Responsibilities For Service Experience Manager Resume
- Own the Employee Experience Strategy for Tesla and design programs that engage, inspire, and motivate employees to perform at their best
- Collaborative – able to work with internal teams and external vendors to create best in class Employee Experience Programs
- Able to operate at both strategic and tactical levels, and move quickly between the two
- Be experienced within digital transformation and of course customer focused
- Identify opportunities for process improvement and initiate changes based upon project experience
- Proven ability to lead leaders to drive excellence through positive motivation
- Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
- Continuously monitor and act upon Resource needs within the Experience Team
- Oversee the recruitment of suitable staff for all elements of the Experience function
10
Responsibilities For Go To Market & Experience Manager Resume
- Supporting the success of your department by driving continuous improvements, identifying issues and resolutions and keeping productivity up and costs down
- Writing code and unit tests, working on API specs and testing
- Minimising customer effort, and maximising customer ease and satisfaction
- Reducing transaction costs and increasing operational efficiency
- Understanding of business and operational processes
- Understanding of mobile application best practices and standards
- Working knowledge of Java web frameworks
- Increasing our ability to acquire, retain and migrate customers to digital
- Embedding a test and learn culture into the marketing organisation
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