Executive Specialist Resume Sample
Rosamond Konopelski
9306 Koss Causeway,
New York,
NY
+1 (555) 278 8522
Work Experience
Executive Specialist
11/2017
-
PRESENT
Boston, MA
- Develops key account strategies to engage customers in appropriate clinical settings
- Leads physician and allied healthcare initiatives within the context of assigned accounts
- Coordinates all business missions and corporate travel for the Senior Advisor and Senior Director including reservations, reimbursements, and monthly reconciliation and reporting for the Senior Advisor’s travel card
- Advises management within the business lines in preparing customer correspondence and reviews to ensure that it is fair, accurate, respectful and empathetic to our customer’s specific situation. Establishes issue priority, and sensitivity. Considers Bank reputation in addressing issues
- Minimize risk to U.S. Bancorp by diffusing aggressive customers’ potentially harmful statements and/or actions by resolving complaints with a level of diplomacy and fairness representative of senior management
- Effective organization and time management skills with the ability to work under pressure and adhere to strict deadlines
- Conducting reviews of correspondence destined for CST Director’s signature-Ensure such correspondence is fully coordinated in advance across the Divisions prior to submission to the Director, CST
Executive Response Specialist
10/2011
-
06/2017
Los Angeles, CA
- Reflect Ford’s Senior Executives commitment to customer satisfaction
- Need to influence regions to leverage national strategies and supports
- Improving operational effectiveness of the Asset Management offer delivery by simplifying and standardizing processes, tools, and practices
- Large elements of the role are dependent on building effective partner relationships with the branch management organization
- Executive multiple judgments and decisions, which have critical cost and service implications, often within narrow time frames
- Integration of multiple offers and channels to provide effective delivery to CIBC customers
- Work experience, ideally at a SaaS company
Executive Service Specialist
02/2006
-
07/2011
Chicago, IL
- Detail oriented, with a proven ability to drive projects to completion
- Familiarity with SFDC, Google Calendar, Webex, Zoom and other SaaS apps
- Exceptional organization skills to juggle many tasks without losing sight of top priorities
- Experience supporting a global organization including managing time zones
- Drive coordination of customer meetings at our Executive Briefing Center
- Source and schedule all internal Speakers/Executives for each Meeting
- Participate in Calls with the Account Team to gain deeper understanding of meeting objectives
- Work directly with Briefing Specialists to gain an understanding of goals of the EBC and each session to clearly articulate those in meeting invites
Education
Argosy University - Seattle Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong oral and written skills with emphasis on grammar, editing and proofreading skills ensuring little re-work is needed
- Excellent and proven written and verbal communication skills
- Demonstrate both strong oral and written communication skills
- Strong comprehension, critical-thinking, and problem-solving skills with the ability to think under pressure
- Strong analytical, planning, organization and execution skills
- Strong multi-tasking and organization skills who is able to change gears to address management needs
- Proven ability to manage multiple and/or competing priorities
How to write Executive Specialist Resume
Executive Specialist role is responsible for organization, finance, retail, training, integration, planning, research, travel, events, software.
To write great resume for executive specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Executive Specialist Resume
The section contact information is important in your executive specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Executive Specialist Resume
The section work experience is an essential part of your executive specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous executive specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular executive specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Executive Specialist resume experience can include:
- Participate in priority setting and brainstorming with the VP and with members of the VP’s direct reports
- Project management/event planning experience
- Excellent attention to details while understanding the broader picture with the highest focus on customer service
- Participate in the VP’s team meetings, contribute to discussions and recommend effective solutions and courses of action as appropriate
- Responsible for answering questions, providing guidance and disseminating information as directed by the SVP
- Responsible for answering questions, providing guidance and disseminating information as directed by the VP
Education on an Executive Specialist Resume
Make sure to make education a priority on your executive specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your executive specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Executive Specialist Resume
When listing skills on your executive specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical executive specialist skills:
- Outstanding organizational and planning skills with demonstrated ability to prioritize workload and follow up/through
- Three to four years of prior customer service experience
- Excellent and proven judgment
- Utilizes appropriate interpersonal styles and communicates effectively, both orally and in writing, with all organizational levels
- Mentoring experience with support staff
- Anticipate and problem solve issues and concerns impacting the SVP, participate in priority setting with members of the SVP’s direct reports as required
List of Typical Experience For an Executive Specialist Resume
1
Experience For Executive Response Specialist Resume
- Participate in the SVP’s team meetings, contribute to discussions and recommend effective solutions and courses of action as appropriate
- Provide clarification of schedules to speakers and Briefing Specialists
- "Sell" invitations to our internal Speakers/Execs
- Carry out critical and important projects in collaboration with other team or committee members, including developing plans, defining and communicating alternatives and making recommendations regarding appropriate courses of action based on a thorough understanding of desired outcomes, expectations and timelines
- Oversee strategic calendar management: build out the office’s calendar of events with consideration of deadlines, goals, and strategic initiatives; review and maintain a current master list of pertinent topics to be presented/discussed with various groups of university leaders
- Triage and manage information flow and priorities by flagging important action items and timelines for the Senior Vice President
2
Experience For Specialist Executive Resume
- Represent and speak on behalf of the SVP, with direction from the SVP
- Develop institutional relationships; collaborate and liaise extensively with a variety of individuals on matters central to the SVP's area(s) of responsibility
- Interface with key leadership and their offices across the university and health system
- Responsible for efficient collaboration/coordination among different departments/units
- Manage communications from the Office of the SVP; with an understanding of the SVP’s voice, prepare first drafts of announcements, letters and memos; review and provide feedback/guidance on communications from areas within Finance and Administration; manage the oversight of the Finance and Administration website
3
Experience For Executive Service Specialist Resume
- Provide project management for programs, initiatives and activities within the scope of Finance and Administration
- Recommend operational processes and workflows
- Provide guidance and delegate to two administrative support staff; supervise the senior administrative coordinator to the SVP
- Provide additional administrative support to the SVP as required
- Team player committed to responsiveness
4
Experience For Specialist, L&D Executive Experience Resume
- Staff certain JHFRE meetings, work groups and/or task forces on behalf of the VP. Staff various levels of searches in coordination with an appointed chair(s) and search firm. Interface with search committee members, search firm and candidates, prepare agendas and itineraries, coordinate meetings and maintain all search related files
- Anticipate and problem solve issues and concerns impacting the VP, participate in priority setting with members of the VP’s direct reports as required
- Develop institutional relationships; collaborate and liaise extensively with a variety of individuals on matters central to the VP's area(s) of responsibility
- Manage communications from the Office of the VP; with an understanding of the VP’s voice, prepare first drafts of announcements, letters and memos; review and provide feedback/guidance on communications from areas within JHFRE; help coordinate and/or create content in support of an active, dynamic JHFRE website
- Provide project management for programs, initiatives and activities within the scope of JHFRE
5
Experience For Executive Innovation Center Specialist Resume
- Supervise the senior administrative coordinator to the VP
- Provide additional administrative support to the VP as required
- Handles inbound contacts to the Office of the President from complainants, including State Attorneys General, U.S. and State Congressional Offices, and Department of Justice, in a professional manner utilizing discretion while balancing the risk between the Bank and the complainant
- Appropriately questions complainants to understand issue and capture accurate information in an effort to identify most effective troubleshooting and problem solving technique
- Assist the VP in tracking graduate academic initiatives and priorities for Johns Hopkins
6
Experience For Trade Specialist Executive Mexico Resume
- Prepare first drafts of reports, presentations, emails, and meeting minutes
- Anticipate and problem solve issues and concerns impacting the VP
- Facilitates communication and coordination among departments on complaint issues to identify cause of the problem and determine appropriate resolution
- Performs moderate risk analysis of complainant to identify if complaint issue impacts brand reputation and/or poses a risk to the Bank and communicates with applicable departments
- Requests documentation of transactions from other departments, customers, merchants, and/or third parties to formulate appropriate risk and complaint response decisions
- Exceptional customer service skills with the ability to actively listen and resolve conflicts with potentially irate customers
- Assures that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance and regulatory violations
7
Experience For Senior Specialist, Executive Briefing Center Resume
- Excellent interpersonal astuteness to respond to a wide variety of customer needs and personalities using tact and diplomacy and the human relations skills necessary to effectively communicate and deal with a diverse audience
- Comprehensive understanding of the bank's organizational structure and overall operations with the ability to utilize multiple systems for research/complaint resolution
- Work under pressure on multiple tasks concurrently with little to no direction and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
- Advises the Dean on best way to communicate with various offices, utilizing sophisticated level of understanding and knowledge of the University and internal relationships
- At least five years of project management experience in support of academic, business, research and/or development activities
- Hospice leadership experience
- Manages the Dean’s office Executive Assistants
8
Experience For Executive Director Specialist Resume
- Prepare the VP for a variety of key meetings, presentations, discussions, etc., including researching and gathering critical information on issues, developing and proposing agenda items, and conducting necessary follow-ups for multiple standing meetings
- Occasionally represent and speak on behalf of the VP at meetings
- Manage special projects on behalf of the VP
- Develop institutional relationships and collaborate/liaise extensively with a variety of individuals inside and outside the Office of the Provost on matters central to the VP's area(s) of responsibility
- Prepare the SVP for a variety of key/important meetings, presentations, discussions, etc., including researching and gathering critical information and intelligence on issues, preparing briefings, creating reports, presentations, developing and proposing agenda items, conducting necessary follow-ups and briefing the SVP on the state of affairs, critical points and sensitivities
- Staff certain Finance and Administration meetings, work groups and/or task forces on behalf of the SVP. Staff various levels of searches in coordination with an appointed chair(s) and search firm. Interface with search committee members, search firm and candidates, prepare agendas and itineraries, coordinate meetings and maintain all search related files
- Prepare the VP for a variety of key/important meetings, presentations, discussions, etc., including researching and gathering critical information and intelligence on issues, preparing briefings, creating reports, presentations, developing and proposing agenda items, conducting necessary follow-ups and briefing the SVP on the state of affairs, critical points and sensitivities
- Prepares the Executive for a variety of key meetings, presentations, discussions, including researching and gathering critical information and intelligence on issues, creating reports and presentations, developing and proposing agenda items, conducting necessary follow-ups, and briefing the Dean on the state of affairs, critical points and sensitivities
List of Typical Skills For an Executive Specialist Resume
1
Skills For Executive Response Specialist Resume
- Demonstrated proficiency using Microsoft Office software applications (specifically Word, PowerPoint, and Excel)
- Experience in quantitative/factor-based strategies, preferably as an investor
- Take action, make decisions and shape teams or group priorities to achieve branch clinical and operational goals
- Experience supporting Director and upper management's schedule and meetings
- Travel and training experience
- Experience in health care sales and/or management with P&L responsibility
2
Skills For Specialist Executive Resume
- Leadership - Strong sales execution profile
- Strong verbal communication and teamwork
- Become a subject matter expert in at least one content area (Banking, General Servicing, Default Servicing, Origination)
- Ensure continued branch growth by expanding new and existing client base
- Contribute to the planning and preparing for quarterly Board of Trustees meetings
- Stays current with regulations and regulatory actions related to banking and servicing issues and tags complaint issue accordingly
3
Skills For Executive Service Specialist Resume
- Manages complaints according to bank-wide enterprise complaint process, ensuring all responses are on-time, accurate, and top-quality
- Travel throughout an assigned region providing leadership and support as needed in the absence of an identified Executive Director
- Provide input for annual budget for the approval of the Governing Body
- Update Meeting Agenda when necessary
- Responds to Legal Discovery requests and ensures that all required documentation is made available to the entity requesting the information
- Able to establish immediate credibility with clients, portfolio managers and internal distribution partners
- Manage the operations of Branch Staff in achievement of identified clinical and operational goals
- Ensure effective and ongoing, on-the-job training of team members, evaluate and record individual and team performance, provide coaching and counseling, and make appropriate developmental recommendations
4
Skills For Specialist, L&D Executive Experience Resume
- Recognize and reward associates whose actions support the Company’s vision and values
- Establish criteria and/or work procedures to achieve a high level of quality, productivity or service. Dedicate time and energy to assignments or tasks to ensure that no aspect of the work is neglected; work to overcome obstacles to completing tasks or assignments
- Meet or exceed budgeted revenue and EBITDA on a monthly, quarterly and annual basis
- Maintain full responsibility of the overall functions of the financials areas and cost controls, adhere to financial and accounting policies and procedures and manages expenditures in a fiscally responsible manner
- Adhere to all standardized procedures
- Ensure compliance with local, state and federal laws, Medicare regulations and the Company’s policies and procedures
- Recruit, select and mentor site leadership team and all other program staff. Work closely with site leadership on supervision, development and direction of employees in accordance with policies, procedures and guidelines
- Along with Sales Leadership, is active in the community in promoting Gentiva to help achieve business growth and brand awareness
5
Skills For Executive Innovation Center Specialist Resume
- Work with Sales Leadership to develop approaches that best position products, services or ideas in the marketplace
- Present products, services or ideas in the marketplace in a manner that clearly shows how they meet needs and provide benefits
- Work with regional and program leadership to develop and implement comprehensive business development plans for the branch
- Ensure strategies are carried out; monitor results and make adjustments as needed
- Keep abreast of industry trends and regulatory requirements through activities such as participating in state associations, attending courses/seminars/workshops and reviewing industry publications
- Adhere to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs/practices
- Review and adhere to all Company policies and procedures and the Employee Handbook
- Oversee the general management of branch operations
- Develop annual branch budget and monitor expenditures
6
Skills For Trade Specialist Executive Mexico Resume
- Analyze gross profit factors, market conditions, business volume/mix, competition and operational costs
- Partner with recruiter to attract and hire branch staff and clinicians
- Meet or exceed budgeted revenue on a monthly, quarterly and annual basis
- Meet or exceed budgeted EBITDA on a monthly, quarterly and annual basis
- Ensure performance evaluations are completed and presented in a timely manner. Negotiate and maintain contracts and agreements for provision of services
- Maintain full responsibility of the overall functions of the financial areas and cost controls, adhere to financial and accounting policies and procedures and manage expenditures in a fiscally responsible manner
7
Skills For Senior Specialist, Executive Briefing Center Resume
- Working with multi-country/regional teams, different cultures in a very diverse environment
- Working ability of Excel, Microsoft Word and Power Point
- Client facing area: Improve understanding client’s needs and expectations as well as business strategies
- Receive direction from the Governing Body and implement their recommendations
- Provide written and verbal communication to keep Governing Body apprised of organizational operations and staff activities
- Knowledge of business management and a working knowledge of the Medicare Hospice Benefit
- Correspond with the customers in writing and verbally, to clearly state our position and address every concern noted with the customer’s complaint
8
Skills For Executive Director Specialist Resume
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and Kindred policies and procedures
- Conduct daily Stand Up Meeting. Conduct weekly managers’ meeting. Conduct weekly sales meeting. Conduct all-staff meeting at least once a month10. Act as liaison to the corporate office and attend meetings as requested
- Establish and maintain ongoing public relations efforts to increase community understanding of Kindred Healthcare programs and improve relations with physicians and other care providers
- Serve as “Administrator On-Call” as required. Provide professional development for staff and positively motivate the team to achieve service and performance excellence in all areas of the program
- Regular attendance is to be maintained. Meet or exceed delivery of Company Service Standards and Leadership Principles
- Frequently communicate with coworkers
- Scorecard implementation & budget management
- Extensive network management with business partners ( Operations, Product, Sales, RM’s, Service Officers, Service Managers, BSU, Treasury, CAU, etc)
- Written, read and spoken English
9
Skills For Executive Director, Asset Specialist Group Resume
- Position can be based within any state in the Southeast Region
- Relevant work experience in support of academic, business, research and/or development activities and operations, providing high-level administrative oversight, coordination, and advice
- Demonstrated ability to work independently, exercise discretion and mature judgment, and manage multiple priorities at once
- Triage and manage information flow and priorities by flagging important action items and timelines for the VP
- Identify and analyze a variety of issues and problems, make recommendations, and/or take action to resolve them
10
Skills For Executive Sale Specialist Resume
- Maintain confidences and discreet, tactful and professional behavior at all times
- Develop and maintain sound professional relationships at all levels across the organization
- Travel to domestic and international areas for board meetings and/or site visits
- Knowledgeable of U.S. Bancorp products, operations, systems, policies and procedures
- Work with a variety of personalizes and work styles
- Demonstrate both strong oral and written communication skills; create correspondence for Director and/or Deputy Director from notes or drafts or other direction; independently respond to routine correspondence and urgent request; note taking and communicating action items from meetings
- Strong multi-tasking and organization skills who is able to change gears to address management needs; ability to prioritize work assignments; and ability to work with a variety of personalizes and work styles
- Assist with administrative support such as assisting with materials for budget requests, modifications, resolutions, board briefings or other presentation; travel and training requests, and maintaining supply inventory
- Resolve scheduling issues with agendas for upcoming EBCs and meetings in progress
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