Executive Assistant Manager Resume Sample
Casper Bayer
2605 Delphine River,
Houston,
TX
+1 (555) 274 0658
Work Experience
Executive Assistant Manager
03/2016
-
PRESENT
New York, NY
- Human Resources and Sales Organization
- Pleasant appearance, articulate and healthy
- Experience as Director of Sales & Marketing or Director of Sales in luxury hotel
- Knowledge in Sales, Marketing, Revenue Management, Events Management, Digital Marketing, Communications and Reservation Functions
- Has had experience in managing a team of managers and department heads, positive role model
- Ability and willing to work long hours and multi-task
- Resolution and/or escalation of production issues and requests
- Maintaining relationships with technical and business users
Executive / Assistant Manager
09/2010
-
01/2016
Chicago, IL
- Very strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
- Impeccable organizational and time-management abilities
- Self-starting personality with the ability to handle multiple projects simultaneously
- Exceptional attention to detail as well as ability to see the big picture
- A passion for Blizzard games
- Demonstrates new cooking techniques and equipment to staff
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings)
- Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns
- Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution
Education
James Madison University
2004 - 2009
Bachelor's Degree in Hotel Administration
Professional Skills
- Proven experience leading and effectively managing including hiring, coaching, developing, etc
- Computer literate English required, as well as other language skills according to the hotel needs
- Developing food and beverage strategy in order to provide innovative and exciting guest experiences that meet the business objectives
- Post graduate accounting qualifications – CA/CMA with experience in Accounting, Taxation and Costing
- Strong background with strategic vision, planning and understanding of the competitive environment
- Experience working with asset managers or owner representatives
- Experience working in the GCC
How to write Executive Assistant Manager Resume
Executive Assistant Manager role is responsible for leadership, english, languages, analytical, finance, training, procurement, purchasing, security, compensation.
To write great resume for executive assistant manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Executive Assistant Manager Resume
The section contact information is important in your executive assistant manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Executive Assistant Manager Resume
The section work experience is an essential part of your executive assistant manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous executive assistant manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular executive assistant manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Executive Assistant Manager resume experience can include:
- Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market
- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- Extraordinary organizational and planning skills with attention to detail
- Experience (Bulk Hiring)
- Experience in hiring exclusively for – Operations and Customer Relations profile, preferably from E-commerce background
- Hands-on experience with CRM tools, executing channels (SMS, Notifications, email, in-app merchandise)
Education on an Executive Assistant Manager Resume
Make sure to make education a priority on your executive assistant manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your executive assistant manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Executive Assistant Manager Resume
When listing skills on your executive assistant manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical executive assistant manager skills:
- Communication skills (in both English and Vietnamese) are utilized a significant amount of time
- Previous Island Resort/ Remote Living experience desirable
- A strong understanding of luxury service and luxury guest expectations
- Excellent communicator and negotiator dealing with a wide range of guest and employee matters
- Management and/or supervisory Food and Beverage experience
- Establishes and maintains effective employee relations including open communication with all employees
List of Typical Experience For an Executive Assistant Manager Resume
1
Experience For Executive / Assistant Manager Resume
- Highly proactive and enthusiastic individual with excellent written and oral communication skills
- Develop / Monitor / Review Progress to annual business plan . Conduct skills assessment. Develop Career Path Plan for the employee
- Developing the food and beverage strategy in order to provide innovative and exciting guest experiences that meet the business objectives
- Experience in similar profile
- Providing supporting documents / calculations for various Audit like Statutory, SOX, Tax, and Transfer Pricing
- Monitoring service and food and beverage standards in all outlets ensuring that managers take corrective actions as necessary
- Accounting change and other requirements under IFRS and UK /Irish GAAP
2
Experience For Senior Executive / Assistant Manager Resume
- Responsible for training, supervising IHG standards in these areas such as I-Clean and PMM procedures ensuring full brand compliance
- Assist in managing and maximizing hotel revenue generation through full utilization of company systems, business processes and specifications
- Identify the right marketing metrics to track ROI on mobile marketing spends
- Ensure everything is in line with the corporate marketing strategy
- Coordinate resourcing across the team as needed including vacation coverage and large scale events
3
Experience For Executive Assistant Manager Resume
- Lead operational teams in planning budgets and forecasts covering revenue and costs
- Preparation of the annual departmental operating budget and financial plans
- Monitor budget and control expenses with a focus on increasing productivity
- Responsible for inventory levels, managing cost per room for supplies and labour. (Example: bed & Bath linen reuse and laundry operation)
- Assisting the General Manager & Shared Services Head of Finance in preparing annual capital, cash flow to accurately forecast budgets and achieve required operating results
- Prepare Business Plan for Capital Investments and monitor spending and returns
4
Experience For Executive / Assistant Manager Resume
- Support on AR reconciliation , Procurement material saving data preparation
- Monitor closely the profitability of all departments in order to provide solutions to improve problem areas and assist in implementing corrective measures
- Participate in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the hotel
- Familiar with mobile marketing tools (Eg: DFP)
- Serve as contact person for client questions / issues during contract duration and beyond
- Ensure data quality and escalate issues, trouble shooting in the region
- Provide expert opinion to sales during proposal development as needed
5
Experience For Senior Executive / Assistant Manager Resume
- Manage hiring, performance, coverage and professional development of the executive admin team
- Work with all executives on administrative support scope, needs and resourcing
- Develop hotel strategy and delivering it through operational departments, in conjunction with the General Manager
- Maintain on-going interaction with stakeholders with a view to understand pain points and recommend solutions
- Analyse financials with General Manager & Shared Services Head of Finance to drive revenues, future profitability, and maximum return on investment
- Assist General Manager in leading capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position
- Outsource services Leaders / Managers
- 5) PC&L – Supply Chain Excellence
6
Experience For Executive Assistant Manager Resume
- 6) Super User -SC Excellence Systems
- Develop and communicate hotel and departmental strategies and goals. Communicate and enforce policies and procedures
- Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition throughout all areas of the hotel
- Ensure that guest satisfaction data is analyzed; plans are developed and implemented to achieve established goals in accordance with our annual Winning Metrics as applicable
- Respond to changes in F&B Division as dictated by industry, company and hotel. Drive F&B Division to achieve its revenue goal
- Ensures that mission statement which Accor requires Swissôtel is applied in his areas of responsibility at all time
- Handle the main operation of Rooms Division and F&B Division
- Understands functions and coordinates the above-specified areas also to cooperate with closely related departments such as Credit, Sales & Marketing, Reservations
7
Experience For Executive / Assistant Manager Resume
- Ensures efficiency of the operation and acts as a liaison between all the above specified
- Is committed to reach the target RPS result and strictly follows any agreed action
- Ensures that all guests, especially the frequent guests enjoy the standards and recognition defined in the mentioned above standards
- Meets daily with MOD and Night Manager to ensure that standards of operations are maintained
- Up to the individual taste of our customer
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Sofitel Luxury Hotels & Resorts Core Standards at all times
- Ensure that monthly financial outlooks for Rooms is on time, on-target and accurate
8
Experience For Senior Executive / Assistant Manager Resume
- Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
- Follow up preventive maintenance program of the hotel with Chief Engineer
- Assume the responsibilities of the General Manager in his absence
- Maintain cost records in the prescribed formats in compliance with the Cost Audit Rules and for enabling the Xylem India Management to make conscious decisions relating to cost reductions/optimization
- Good presentation and communication skill & with strong analytical skill
- Maintain Standard Cost in ERP system and review the cost variance and also revise the standard cost on an annual basis after due review by the Manager Finance
- Inventory monitoring reports - Physical verification of inventory and related documentation, Inventory valuation at the end of every reporting period and review the adequacy of ‘Excess & Obsolete’ Inventory every quarterly as per policy
9
Experience For Executive Assistant Manager Resume
- Track of Cost between Budgeted and Actual Cost of Long Term Projects
- Spend time in operational departments to ensure effective deployment of the management team and optimum operational performance. Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained
- Assist the General Manager and Department Heads to set the annual business plan and operating budgets
- Personally and frequently verify that guests in the hotel are receiving the prescribed levels of service
- Analyses and improve service, quality standards and the professionalism of the management team in order to ensure operational service excellence
- Analyses and improve service, quality standards and the professionalism of the team in order to ensure operational service excellence
- Provide creative ideas to project and enhance the image of the hotel
- Responsible for the overall administration and operation of the Food and Beverage Department to maximize profits, enforce quality standards, maintenance of high staff performance and ensures customer satisfaction
- Ensuring the smooth running of day to day operation and leadership of the Food and Beverage Department, Restaurants, Function Areas, Kitchens and Stewarding Department in accordance with the policies, standards and guidelines established by the Club and Shangri-La International
10
Experience For Executive / Assistant Manager Resume
- Pleasant, creative, open-minded, self-motivated and able to work under pressure
- Manage all in app promotions and CRM tools (SMS/Banners/Notify, in-app merchandise etc)
- Co-ordinate between teams to get promotion inputs as per timelines
- Work closely with design to close creative requirements and meet timelines
- Stay familiar with latest technology to identify new opportunities
- Drive insights and recommendations for senior management
- Understand TG and market segments to have targeted/personalized communication plan
List of Typical Skills For an Executive Assistant Manager Resume
1
Skills For Executive / Assistant Manager Resume
- Exceptional leadership skills with strong sensibility to local culture and strong adaptability to local environment
- Excellent communication skills in English Language (spoken and written)
- Hospitality and/or Culinary certifications or equal experiences with at least 3 years with Resort experiences
- Post Qualification Experience in Accounts, Finance, Taxation and Costing
- Experience in handling large and quality operations and with Rooms or F&B background
- Maintain / Prepare Product Costing of both manufactured and imported (traded) goods
- Strong command of oral and written communication
- Pro-active and able to develop strong relationship across all levels both internally and externally
2
Skills For Senior Executive / Assistant Manager Resume
- A good team player who is mature, able to work under pressure, result oriented and able to work independently
- Experience in the same or similar capacity with a luxury hotel group
- Relevant experience in quality driven environment with high guest satisfactions
- Excellent knowledge of Food & Beverage and Culinary operations
- Demonstrate innovation and creativity in F&B and promotions
- Demonstrate in-depth knowledge of local and international trends and market
- Excellent fluency in Vietnamese
- Management experience in international hotels
- Strong work ethic performed in the highest integrity
3
Skills For Executive Assistant Manager Resume
- Uses personal judgment and expertise to enhance the customer experience
- Participating in the preparation of the Annual Business Plan, and Sales and Marketing Plans to ensure food and beverage is adequately represented
- Aiming to offer the best food in the Seychelles
- Working knowledge of Lean - familiar with Lean principles and inspires others to participate in the improvement process
- Keeps running and supporting training activities aiming at exceeding customer expectation
- Contributes to installing and monitoring cash management programmes including inventories and receivables
4
Skills For Executive / Assistant Manager Resume
- Assist with establishing and developing a highly motivated, pro-active F&B team with the highest ethical
- Always encourages and motivates his team aiming at exceeding customer expectation
- Identify training needs of the department and implement a training plan in conjunction with the Sections Heads
- Participate Developing Logistics Providers-Maintain Contract, Generate std. Requirements and Qualify provider. Participate Sourcing Providers
- Identifies future potential department heads and participates in the development of their training plans
- Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
- Assists in selling hotel through personal involvement with all potential markets as required
- Monitors purchasing practices to ensure compliance with ICHG policy and procedures
5
Skills For Senior Executive / Assistant Manager Resume
- Passion in delivering business insights to answer to clients' questions
- Exceptional ability to build long-lasting relationships with guests, clients and colleagues
- Consistent record of team development and succession planning
- Coordinates and communicates event details both verbally and in writing to the customer and property operations
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
- Review resumes for arriving groups; follow up with all departments to ensure preparations are made for arrivals
- A passion for delivering superior result
6
Skills For Executive Assistant Manager Resume
- Capable of managing budgets and food costs
- Tenacious in achieving goals
- Great knowledge in recruitment, manning and legalities, compensation and benefits
- Knowledge of M&E new trends, able to bring and implement new ideas to enhance the maintenance of the resort
- Food terminology, application, operation, costs, menu development and controlling inventory
- Set up a winning team to handle all resort operation
7
Skills For Executive / Assistant Manager Resume
- Flexibility with work schedule (including holidays, nights and weekends) is required
- Feasibility on the operation during the peak hours
- Understand the digital marketing views and impact
- High energy level and a passion for achieving results
- Manage and be resilient in a fast-changing competitive environment
- Ensures that any Corporate Standards/Leading Hotel Standards are strictly adhered to
- Implements and applies control mechanism aiming at full compliance of agreed Service delivery and customer relation’s standards
- Is fully committed to keep a guest history helping the hotel to deliver consistent service quality
- Performs guest relation’s activities by entertaining guests and potential Swissôtel supports
8
Skills For Senior Executive / Assistant Manager Resume
- Prepare Estimated Costing to provide basis for Sales leader to quote to customers
- Consistently drives innovative ideas to ensure cutting edge amongst the competition
- Leads the team by example, constantly motivating to achieve a high quality of productivity and standards
- Ensure that the department is fully manned at all times as per the manning budget
- To coordinate the overall effort of accountable areas towards ensuring maximum guest fulfillment as it relates to excellence in product quality and service
- Hands on Production Planning
- Ensure material readiness: direct, indirect and packaging
- Monitor and review slow moving and E&O inventory
- Identify and Develop Training Plan. Train and coach employee
9
Skills For Executive Assistant Manager Resume
- Is a team player and contributes to ensure the smooth operations of the Food & Beverage Service Department
- Works with Director of Finance in the preparation and management of the Department’s budget
- Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
- Manages the functions of all hotel personnel through supervision of hotel department head
- Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate
- Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
- Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
10
Skills For Executive / Assistant Manager Resume
- Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
- Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees
- Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
- Ensures environmentally friendly practices are implemented in accordance with the ICHG Environmental Manual/local applicable laws and regulations
- Able to learn new tools quickly
- Natural ability to anticipate guests’ needs and satisfactions
- A team player, dependent, highly motivated, mature and able to work independently with a high speed of execution
- Enthusiastic to the job whilst able to challenge the status quo
- Attention to detail, service-mind oriented
List of Typical Responsibilities For an Executive Assistant Manager Resume
1
Responsibilities For Executive / Assistant Manager Resume
- Strong leadership skills to effectively manage and motivate a diverse team to achieve a consistely high level of performance
- Effective Communication and individualisation skills
- Proactive with excellent leadership and communication skills
- Strong organizational and analytical skills to ensure a smooth and consistent top notch service
- Hands-on with strong leadership and communication skills at all levels
- Handles customer complaints effectively in close liaison with other departments
- Comprehensive Computer Skills, particularly in the use of MS Office, email and Hotel Property Management systems
- Demonstrates the value of our guiding principles:teamwork,respire, innovation, people focus, integrity and continuous growth
2
Responsibilities For Senior Executive / Assistant Manager Resume
- Previous experience in the same or similar position
- As Executive Chef at Michelin star level preferably with experience in a Michelin rated restaurant
- Remote location and Middle East experience derisible
- Six years or more of restaurant, bar and/or kitchen experience
- Experience in a senior management role in a 5 hotel or resort
- Combination of operational experience in both Rooms and Food & Beverage
3
Responsibilities For Executive Assistant Manager Resume
- Essential prerequisite is experience with luxury brand hotels
- Experience in consultancy firm is highly desired
- Adequate experience and background from other Shangri-La hotels or other deluxe hotel chians
- Strong knowledge of operational departments
- Previous experience in Vietnam or Asia
- Be a passionate “enhance guest experience” who is able to share her/his passion with the guest and transmit to the team
- Excellent team player; result & service oriented with eye for detail
- Strong knowledge of operational departments, Food and Beverage is essential
- Being able to provide creative ideas to project and enhance the image of the hotel
4
Responsibilities For Executive / Assistant Manager Resume
- Working knowledge of Lean & Six Sigma
- Monitoring service and food and beverage standards in all outlets and kitchens ensuring that managers take corrective actions as necessary
- Coordination and planning for meetings, conference calls and special events, including an arrangement of logistics, meeting space, communications, and catering
- Coordination and planning for meetings, conference calls and special events, including arrangement of logistics, meeting space, communications, and catering
- Contributes in installing and monitoring cash management programs including inventories and receivables
- Monitors applicable laws and regulations, including Health and Safety, and ensures compliance
- Monitors purchasing practices to ensure compliances with IHG policy and procedures
- Expert in Master Schedule and Demand planning
- He/she helps provide continual satisfaction for guests by ensuring top quality service in compliance with current standards, procedures and legislation
5
Responsibilities For Senior Executive / Assistant Manager Resume
- Conduct analysis and translate client briefings into analysis design/data cuts
- Deliver presentations / insights to client on regular basis as agreed in the contract (e.g., on market and channel dynamics and trends in competitive position)
- Consult the client to make best use of the data
- Understand, maintain and manage all deliverables to ensure complete client satisfaction
- Consult Industry Sales to renew contracts, to upsell (e.g., add categories/countries, increase frequency, add dashboards and applications as value-adds)
- Join and support sales pitches to provide expertise as needed
- Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
6
Responsibilities For Executive Assistant Manager Resume
- Establishes and maintains a prominent level of visibility and involvement in the property and business, social and governmental communities as appropriate
- Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local laws and regulations
- Maintains and drives quality and ensures that the Rooms Division Team is focused
- Anticipate and strives to meet and exceed customer expectation
- Ensures all colleagues follow health and safety procedures
- Ensures the privacy and security of in-house guests are maintained by the team at all times
- Ensure all colleagues abide by the hotel policy and procedures
7
Responsibilities For Executive / Assistant Manager Resume
- Welcome VVIP’s upon arrival and departure
- Conducts communication meetings monthly with the Section Heads
- Assists in the preparation of Rooms Sales and Expenses budget
- Is fully proficient in the hotel Property Management System
- Takes corrective action when required to improve safety at work areas
- Updates & Maintains all daily reports. The Director of Rooms is responsible to update the same in the absence of the EAM Rooms
- To facilitate the overall effort of revenue producing accountable areas towards maximization of gross revenues and revenue per room (i.e. occupancy increases, rate management, effective selling, suggestive selling, etc.)
8
Responsibilities For Senior Executive / Assistant Manager Resume
- Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality
- Participate in task force and committees as requested
- Initiate daily checks on standards and quality to maximize on scores in the monthly CSI
- Approval of all Rooms Division purchase requests
- Develop, recommend, implement and manage the Rooms Division’s annual budget, business/marketing plan, forecast and objectives to meet /exceed Management expectations
- To formulate a capital expenditure plan each year according to the needs of the department
- Coordinate induction and training of starters in the department
- To assist in the compilation of weekly and monthly statistics
- To ensure department operational budgets are in line and costs are strictly controlled
9
Responsibilities For Executive Assistant Manager Resume
- To comply with local legislations as required by the authorities
- To respond to any changes in the department positively and as dictated by the needs of the industry, company and hotel operation
- To ensure that all colleagues are not discriminated and treated fairly as outlined in their terms and conditions of employment, local legislation and company policies and procedures
- Cover Senior Manager on Duty shifts as required
- Manage the Human Resources in the Rooms Division in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
10
Responsibilities For Executive / Assistant Manager Resume
- To administer the overall effort of accountable areas towards control of cost and expenses without compromising the guest expenses so as to maximize efficiency, productivity, departmental profitability and retention
- To assist and to participate in the training, development and the education process of staff so as to ensure effective communication, proficiency and a high level of morale throughout
- To interface, develop and maintain a high level of cohesiveness internally within accountable area and with all areas throughout the Resort to ensure integrity, credibility and maximum result towards overall Resort goals
- Possesses strong problem solving, reasoning and analytical abilities
- Capable of developing, articulatingand implementing
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