Enrollment Manager Resume Sample
Luella Stracke
819 Cristobal Falls,
Chicago,
IL
+1 (555) 192 9006
Work Experience
Enrollment Manager
04/2016
-
PRESENT
Philadelphia, PA
- Provider enrollment experience required
- Experience with Medical Affairs/Credentialing operations required
- No physical exertion required
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 35 pounds of force as frequently as needed to move objects
- Exceptional communication skills, working with internal and external client and employees
- Develops and subsequently implements new projects, policies and procedures for the department(s) to meet specific goals
- The ability to coach, mentor and develop a strong team is essential, A proven record of success in a like department required
- Develops policies and procedures to ensure consistent results, service and satisfaction
Provider Enrollment Manager
12/2010
-
10/2015
Los Angeles, CA
- Experience in supervising a Customer Service or Call Center unit with similar responsibilities
- Work with the INTO CSU Finance Business Partner to ensure timely delivery of admissions finance needs, including participation in the formulation of the Center’s revenue budget, the department’s expense budget, and monthly results
- Work with INTO CSU Marketing Recruitment Manager as well as the INTO CSU Marketing Communications Manager to assist with various projects as required, including circulation of updated entry requirements, communications, payments, etc.
- Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
- Designs and maintains workflow to ensure that all new hires, including Locum Tenants and/or new groups, are enrolled with government plans and any other payor as needed for all contracted states
- Communicates trends and issues with government plans and/or any other payor to Director and other departments as needed
- Ensure all systems and databases are current with most accurate (provider and payor) requirements according to state/federal/payor regulations
Facilitated Enrollment Manager
07/2003
-
07/2010
New York, NY
- Develops, evaluates, implements and maintains processes, policies and procedures to ensure standard operating procedures are adhered to with regards quality and timely submission of applications
- Oversees the training of staff on proper processing practices, billing data systems, and payer regulations as pertinent to the employee’s position
- Prepares reports, statistics and surveys relating to department progress and strategic goals set by senior management
- Utilize continuous quality improvement processes to improve and maintain quality results
- Maintain confidentiality of all Protected Healthcare Information as defined by HIPAA
- Strong provider Enrollment knowledge
- Problem solving, organizational and delegation skills
Education
Kent State University - Trumbull Campus
1999 - 2003
School's Degree in Management
Professional Skills
- Strong intuitive skills and ability to make sound decisions based on analysis, experience and judgement
- Strong intuitive skills and ability to make sound decisions based on analysis, experience and judgment
- Attention to detail with excellent organizational and tracking skills
- Strong business writing and oral communication skills
- Excellent team building and professional development skills
- Experience managing technology-related projects and experience working with operational computer systems
- Leadership skills and ability to relate to all levels of management and staff as well as external customers
How to write Enrollment Manager Resume
Enrollment Manager role is responsible for reporting, training, recruiting, basic, finance, integration, database, security, research, insurance.
To write great resume for enrollment manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Enrollment Manager Resume
The section contact information is important in your enrollment manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Enrollment Manager Resume
The section work experience is an essential part of your enrollment manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enrollment manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enrollment manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Enrollment Manager resume experience can include:
- Set daily, weekly and monthly goals for team to ensure the team procures strong candidates to connect with Enrollment Directors and bring on-board students
- Schedules coaching sessions to provide constructive feedback to improve student experience
- Experience utilizing various industry laws and regulations
- Set and effectuate priorities
- Experience with Salesforce to manage
- Conduct daily preshift/postshift/ad-hoc meetings with the EA team to ensure energy levels are strong and communication channels are open
Education on an Enrollment Manager Resume
Make sure to make education a priority on your enrollment manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enrollment manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Enrollment Manager Resume
When listing skills on your enrollment manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical enrollment manager skills:
- Experience evaluating technology for implementation in gaining improved services
- Experience in reengineering processes and procedures to achieve costs reductions
- Good feeling for multicultural background is required
- Coaches and mentors less experienced employees or employees who are under performing to develop and increase knowledge, proficiency and performance levels
- Demonstrated success planning events
- Experience in in worksite and/or voluntary insurance products
List of Typical Experience For an Enrollment Manager Resume
1
Experience For Provider Enrollment Manager Resume
- Quickly identify performance gaps and take appropriate and effective action to course correct towards objectives
- Recruit and manage needed to meet operational objectives
- Get the work done through the management of others
- Is self-motivated and driven and loves to inspire the same in others
- Enters students’ recommitments into the company’s database program
- Processes Free and Reduced Lunch applications into the district and company’s database
2
Experience For Enrollment Manager GB Resume
- Improve yields at inquiry, application and enrollment stages
- Consults with appropriate CSUSA personnel to assist in student schedules and procedures
- Prepares and transmits requests for student transcripts and other official documents related to students to facilitate registration
- Maintain and issue official student transcripts
- Maintains records of grades and absences for each student’s file
- Follows company policies, federal and state laws
- Monitors performance and identifies areas for team growth and individual development
- Under the direction of the Associate Director of Recruitment Services, provide coaching and support to Enrollment Advisors in the area of lead management, quality communication with students, forecasting and performance
3
Experience For Facilitated Enrollment Manager Resume
- Support Work Force Management to identify and address coverage needs
- Serves as an escalation point for the CFT in the absence of the Associate Director, Recruitment Services
- Ensures alignment between Pearson enrollment team and Partner expectations are met
- Administers development plans and disciplinary action where appropriate
- Responsible for enrollment operations at all practice sites and engagement of clinical champions
- Responsible for meeting national and local recruitment targets and collaborating with others to achieve these goals. Determines best method/s to identify potential participants for enrollments to ensure targets are met
- Participates in local and national collaborative calls related to program operations
- Coordinates and participates in NIH visits, audits and quality reviews
- Provides oversight for the preparation, review, submission and maintenance of regulatory activities to the national IRB, ensures accuracy and timeliness of distribution of regulatory updates to all collaborators
4
Experience For International Enrollment Manager Resume
- Communicates study-related issues to Director, PIs, sponsors, and other stakeholders
- Oversees data entry and validation to ensure compliance and accuracy of data collection process. Ensures data integrity of database entries (REDCap) and tracking systems
- Review Held Account Receivables with Director, Supervisor, and/or Leads on a weekly basis
- Manage the work flow between the Enrollment Specialists and Enrollment Coordinators
- Mentor and assist the Group Enrollment Specialist with start-ups for the division
- Manage escalated provider and payor calls
- Review First and Last Shift Report regularly
5
Experience For Medicare Enrollment Manager Resume
- Partners closely with the PMO staff, stakeholders, IT and others who support and/or use the underlying systems and processes and directs the infrastructure support for the respective business platform and directs support and integration of data and knowledge used to service group customers, consumer’s and/or providers
- Oversees the design, development, modification, adaptation and implementation of short- and long-term solutions to information technology (IT) and business solutions through new and existing applications, systems architecture, network systems and applications infrastructure
- Identify, implement, and adhere to multi-state and federal government regulations, corporate policy mandates, corrective action plans, compliance requirements and process improvement initiatives impacting systems, operating platform and associated process and workflows
- Work with director and stakeholders to ensure development and implementation of department and corporate strategic and tactical business platform initiatives. Contributes to the planning efforts to support the strategic planning process as it relates to their assigned applications and impacts to those systems or processes
- Under the direction of the Associate Director of Recruitment Services (ADRS), organizes team efforts to exceed new student start goals while maintaining service standards
- Follow the Lead Management Plan as outlined by the ADRS to ensure maximum lead penetration through the day to day management of the Enrollment Advisors (EA)
- Ensure optimized pipeline management of the sales funnels
6
Experience For Into CSU Enrollment Manager Resume
- Conduct one on one meetings with EA team members bi-weekly
- Facilitate and document the call quality process and administer call calibration sessions with all involved parties
- Manage the intake interviews process for students admitted to WGU programs
- Reply to all email requests for information, clarification, or concerns
- Act as student contact for additional assistance beyond the enrollment counselor
- Design/maintain systems to manage and track student progress within enrollment
- Serve as key contact for Mentors and Academic peer groups to maintain a communications/information bridge
- Conduct quarterly/yearly performance evaluations to all direct reports
- Develops and monitors key performance indicators to measure team quality and productivity. Reports metrics to leadership on a regular basis
7
Experience For Senior Enrollment Manager Resume
- Provides leadership and direction for all benefit communications and enrollment events
- Serves as the primary interface with customers and broker
- Gain the trust and confidence of the broker and policy holder in order to drive enrollment strategy
- Partners with the sales field in support of broker/policyholder presentations
- Promote all aspects of benefits communication
8
Experience For Enrollment Manager Resume
- Benefit communication platforms
- Expense and resource management
- Hand off to Customer Advocacy and help position re-enrollment strategy
- Define the enrollment strategy for new issue, re-enrollments and set expectation for future enrollment events
- Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, Parallon Management, and Division and Group Executives
- Supervise the Medicare Enrollment staff
- Review, process, and reconcile Medicare enrollment and disenrollment data
9
Experience For Provider Enrollment Manager Resume
- Ensure Department’s compliance with CMS regulations, guidelines, and timeframes
- Work evenings until 9:00 PM (if needed) and/or weekends as business needs dictate
- Licensed in Life and Health or ability to get a license within 3 months of hire
- Experience and skill in a field that offers exposure to MBAs and pre-MBAs, for example, consulting, finance, marketing, etc.; or experience and skill in admissions or recruiting for organizations with similar institutional priorities and performance standards
- Experience as a manager, preferably of a team of at least six employees
- A team player with the ability to adopt a leadership role where necessary
- Understand, adapt and lead change management initiatives
10
Experience For Enrollment Manager GB Resume
- Has the ability to bounce back when problems arise
- At least two years’ experience in a field that offers exposure to MBAs and pre-MBAs; for example, consulting, finance, marketing, etc. or in admissions or recruiting
- Assist the program’s Admissions Director with planning and implementation of new student orientation
- File appropriate admissions documents in the program’s student files
- Serve on the program’s Admissions Committee
- Commitment to KIPP Houston’s children and our mission, beliefs, and values
- Determine enrollment strategy
- Manages Enrollment Advisors
- Represents applicable physician practice(s) in internal and external meetings related to credentialing and enrollment issues. Identifies lags and trends through completion and monitoring of routine reports (example: PIN report, Enrollment Specialist productivity report, etc) and directs staff in the appropriate approaches to resolve matters in a timely manner
List of Typical Skills For an Enrollment Manager Resume
1
Skills For Provider Enrollment Manager Resume
- Maintain effectives relationship with Medicare Sales Team and other relevant departments
- Program management (to include managing programs and leading the teams) or people-leader experience (Manager, Supervisor or Team Lead)
- Participates in and successfully complete training programs offered to increase skill and proficiency related to assignments
- Manage and monitor group and individual Medicare and Medicaid Revalidations
- Monitor Daily reporting to managing aging of assignments
- Ensure all coding and student identification is accurate for funding
- Provide onboarding leadership to new EA team members to ensure a rapid progression up the learning curve
2
Skills For Enrollment Manager GB Resume
- Develop implementation strategy for WGU admissions including staffing, policies, and processes
- Conduct hiring and training as assigned
- A comfort using technology, computers and databases
- Comfort using technology, computers and databases
- Weekly review with Intake Manager to review UA’s being sent over for application development
- Holds weekly staff meeting to keep staff informed of changes and growth within the market
- Ensure all Desk Manuals are current and updated according to outlines standards
- Moderate walking throughout the facility
- Lite lifting of files and manuals
3
Skills For Facilitated Enrollment Manager Resume
- Flexibility, dexterity, visual acuity, hearing acuity
- Assists with marketing and outreach efforts
- Oversee the entry of matriculant data and scanning of matriculant admissions documents into the university’s student database
- Assist in the development and revision of the program’s promotional materials including but not limited to print materials and website
- Draft and implement Department’s workflows, Policies and Procedures, and staff training material
4
Skills For International Enrollment Manager Resume
- Perform according to the Company’s manager competency framework
- Communicate clearly and concisely through presentations, reporting, policies, calls and other means
- Manages and administers registration, recommitment, and withdrawal process and associated reporting for all students
- Evaluates transcripts of incoming students and takes appropriate action to insure completeness
- Improve retention rates for existing students
- Pearson Online Learning Services 2
- Develops and implements plans, schedules and internal standard operating procedures
- Resolve high impact platform, defect or business technical issues. Directly facilitates active and ongoing communication with the user community
- A thorough understanding of contact center operations
5
Skills For Medicare Enrollment Manager Resume
- Aid enrollment management in marketing, goals, improvement, and strategic initiatives
- Provide student assistance during application process and until handoff to EWB/Mentor
- Develop and implement training on specific admissions processes
- Provide feedback on improvements to WGU catalog to reduce frequent calls for clarification of WGU learning models, assessments, processes and procedures
- Answer incoming escalated calls, and manage that from a process improvement perspective, a student assistance perspective, and an employee feedback perspective
6
Skills For Into CSU Enrollment Manager Resume
- Provide feedback to WGU administration regarding the nature of student concerns
- Analyze and interpret data and make fact-based recommendations
- Able to collaborate with others as primary means to achieve results
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals
- Manage the program’s Admission database (WebAdMIT) and participate in training and updates for the system
- Ensure application development and follow up process is handled timely (within documented SLA’s)
- Monitor approval process to ensure the verifications are completed timely and documented clear as well as scanned into OnBase to begin EDI process
- Monitor to ensure the application library is maintained in a current state
- Communicate with Provider Account manager to work through escalation needs
7
Skills For Senior Enrollment Manager Resume
- Manages assignments within Applications, Follow up and Payor approval staff
- Participates in education activities and programs
- Assists other management personnel as requested
- Meets/adheres to all established individual objective and departmental standards
- Monitor all productivity per established standards
8
Skills For Enrollment Manager Resume
- Manages department H/R functions which includes hiring, termination, performance management, monthly one ones, annual performance evaluations and documentation compliance
- Overseas the Quality Assurance and Audit Program, which includes program compliance, report utilization, performance management and process improvement
- Repetitive wrist and hand motion
- Extended use of telephone
- The ability to reach and stretch intermittently
- Occasional long and irregular hours
9
Skills For Provider Enrollment Manager Resume
- Reviews and evaluates applicant files; plans and manages file reviews to ensure firm deadlines are met
- Participates in Admissions Committee
- Answers admitted students’ questions
- Assists with yield activities
- Helps develop future applications
- Provides feedback to denied applicants
10
Skills For Enrollment Manager GB Resume
- Develop a rapport with study participants and communicate in a culturally sensitive manner
- Proactively address and resolve issues
- Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone
- Occasionally kneel/crawl, twist/bend/stoop/squat, grasp lightly/fine manipulation, and grasp forcefully, lift/carry/push/pull objects that weigh 21-40 pounds
- Reviews and evaluates applicant files. Makes recommendations for decision outcomes. Engages with colleagues during Admissions Committee meetings to finalize decisions. (75%)
- Provides feedback and guidance to unsuccessful applicants, interviews applicants, responds to applicant and admitted students’ questions, and assists in activities associated with achieving admissions and enrollment priorities. (20%)
- Contributes ideas to develop future applications and related materials. (5%)
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