Enrollment Associate Resume Sample
Delfina Considine
751 Connelly Drive,
San Francisco,
CA
+1 (555) 239 5656
Work Experience
Associate Director of Enrollment
06/2015
-
PRESENT
Los Angeles, CA
- Assists the Governing Board and Chancellor in the areas of enrollment management, admissions, records, and information services
- Responsible for the submission of district reports required by the California Community Colleges and other governmental agencies relative to districtwide and district office information services, admissions, records, and enrollment management
- Presents board agenda items related to areas of responsibility
- Assists in the development of new board policies and administrative regulations in the areas of responsibility
- Implements policies as adopted by the District
- Maintains currency in knowledge of general aspects of enrollment management, admissions, records, and information services
- Leads the continuous improvements of districtwide enrollment management, admissions, records, and information systems
- Develops budget recommendations and administers the budget in the areas of responsibility as approved by the Governing Board
Associate Enrollment
01/2011
-
01/2015
Phoenix, AZ
- Meet or exceed APO’s and competencies
- Define and implement a go-to-market strategy to enroll internationally-minded, highquality students from the China region interested in joining Hult's programs (Master’s program)
- Reviewing candidates’ applications and eligibility before Admissions review
- Track record of success in sales, business development, or recruitment with a respected organization.
- Sales and marketing strategy in coordination with Regional Director and marketing team
- Receives, sorts, matches, and files documents in applicants’ and students’ advising files; manages unmatched documents via inquiry process
- Review files to identify performance gaps, eligibility / loading errors, etc. and review those items with appropriate internal teams
- Ensuring that the enrollments are updated in the database
Provider Enrollment Associate
11/2006
-
12/2010
Philadelphia, PA
- Billing functions: billing invoice verifications and research
- Taking and placing phone calls from groups and / or state contacts to assist with questions they might have regarding enrollment / eligibility
- Help organize and assist during fairs and country events
- Work experience and market knowledge of the educational industry in China
- Manage personal queue, issues and tickets in ServiceNow and Workfront: Complete documentation, contract information and follow-up communication once issue is resolved
- Maintain regular user contact and attend relevant meetings, and assists with contact for IS to ensure communication, collaboration, and teamwork. Identify and resolve problems and issues that arise in the application
- Develops and maintains an ongoing awareness of MemorialCare’s healthcare information systems initiatives, emerging technologies, and relevant laws and regulations in providing ongoing and competent support for assigned areas of responsibility
- Complies with all IS Policies, Procedures and Standards including: Project Management tools/methodologies, Network/Systems Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI)
- Basic insurance knowledge required
Education
Virginia Commonwealth University
2000 - 2005
School's Degree in Field
Professional Skills
- Demonstrate excellent communication skills, both orally and in written form
- Excellent customer service skills and problem solving abilities
- Proven leader with planning and organizational skills
- Strong computer skills in excel and the ability to learn new computer programs quickly
- Articulate to all parties, what information is required to complete the enrollment process, so excellent communication skills required
- Computer experience, including working knowledge of Microsoft Windows, as well as mouse and keyboarding skills
- Time management, organizational, and prioritization skills
How to write Enrollment Associate Resume
Enrollment Associate role is responsible for software, training, languages, customer, typing, reporting, mainframe, database, recruiting, security.
To write great resume for enrollment associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Enrollment Associate Resume
The section contact information is important in your enrollment associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Enrollment Associate Resume
The section work experience is an essential part of your enrollment associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enrollment associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enrollment associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Enrollment Associate resume experience can include:
- Record, input, update, and edit information efficiently and effectively; determine eligibility of applications for government programs and complete processing
- Working in collaboration with the central office Enrollment Management Team, establish plans of action to advance the effectiveness of the enrollment division
- Advising prospective students in person or via telephone and guiding them through the recruiting & admission process
- Working collaboratively with the Regional Marketing Team in the development of marketing strategies (paid search, email campaigns, and social media activities
- Monitoring and managing performance of products and services through the develop of reporting and analysis
- Representing Hult at various fairs, conferences, and events and hosting regional info sessions and "meet and greets" in targeted cities
Education on an Enrollment Associate Resume
Make sure to make education a priority on your enrollment associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enrollment associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Enrollment Associate Resume
When listing skills on your enrollment associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical enrollment associate skills:
- Strong interpersonal skills required at the individual and team level
- Advantageous to have experience in sales, business development, or recruiting with proven success of exceeding targets
- Experience in sales, business development, or recruiting for a respected company with proven success of exceeding targets
- Experience in sales, business development, or recruiting for a respected company with proven success of exceeding sales targets
- Accurate data entry or typing skills necessary
- Apply professional written and oral communication skills when communicating with customers, members, and team
List of Typical Experience For an Enrollment Associate Resume
1
Experience For Associate Director of Enrollment Resume
- Work experience and market knowledge of the educational industry in the Middle East and Africa
- Advise prospective students on the programs in person or via telephone and guiding them through the enrollment process
- Financial aid and academic counseling
- Support preparation of files for admissions review and on-going follow up
- Engage and nurture relationships from initial student contact through to them arriving in class
- Research errors by comparing enrollment error reports against system information along with records from the Center for Medicare and Medicaid Services
- Communicate with families who are missing vital application data and follow up to ensure the delivery of these documents
- Responsible for Data Encryption, Decryption and downloading eligibility data from internet or FTP sites, to make System eligibility updates
- Resolve customer service inquiries which include member eligibility information
2
Experience For Associate Enrollment Resume
- Provide the very best customer service to internal / external customers. (Approximately 30-40 calls per day)
- Update enrollment based on customer request
- Recognize when to seek help for difficult situations from supervisor or senior enrollment representative
- Work in a team environment in multiple locations
- Provide the very best customer service to internal / external customers (Approximately 30-40 calls per day)
- Multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product is required
- Provide the very best customer service to internal / external customers (Approximately 30 - 40 calls per day)
- Develop and implement Hult on line campaigns to significantly increase lead volume and quality using major search engines, social networks, bought addresses, online PR, etc
- Assist in management of the Telesales team in charge of lead funneling
3
Experience For Provider Enrollment Associate Resume
- The role is very clearly sales driven
- Market research and competitor analysis
- Sales and Admission process management (direct involvement)
- Engage and nurture relationships with prospective students
- Budget management in coordination with your manager
- Management of student financial aid (scholarships and loans)
- Ensure regular cost check points
4
Experience For Associate Vice Chancellor of Enrollment Management Resume
- Best use our Sales Force CRM system, extract and interpret data
- Assisting the Director of Enrollment with the definition, and implementation of a go-to-market strategy to recruit internationally-minded, high quality students for our PG programs
- Follow organizational, State, and Federal standards to maintain quality service
- Review and assess all applications and documentation for integrity; ensure all member accounts correctly reflect the activity that was performed
- Update customer account information on the computer database; open, maintain, and reconcile member accounts
- Evaluates enrollment files from daily 834 fallout reports to determine proper data application and manually makes appropriate updates to membership database
- Receive and data-enter enrollment requests from brokers into member database on a daily basis
- Defining and implementing a go-to-market strategy to recruit internationally-minded, high quality students from various key Asia markets (China not covered by this role) interested to join Hult's programs
5
Experience For Associate Director of Enrollment Services Resume
- Work experience and market knowledge of the educational industry
- At least one year of international experience (professional or personal) and passionate about working in a multicultural environment. Ideally having lived abroad
- A flexible and positive outlook and a young and creative mindset
- In collaboration with Enrollment Director define and implement a go-to-market strategy to enroll internationally-minded, high quality students from the Central/Eastern Europe region interested in joining Hult's Undergraduate Program
- Passion for and great understanding of business analytics
6
Experience For Enrollment Senior Associate Resume
- Provide feedback and reports to team members on audit results
- Analyze information to build recommendations to reduce errors and improve process performance
- A flexible and positive outlook. A young and creative mind-set
- Prepare, process and maintain new member or group enrollments
- Remain up-to-date with changes in policies and requirements, and communicate these changes to families when applicable
- Reviews applications, prepares verification letters and maintains database
- Ensures compliance with accreditation standards and legal requirements related to the Medical staff
- Assisting the Director of Enrollment with the definition, and implementation of a go-to-market strategy to recruit internationally-minded, senior executive students for our Executive MBA program across the Middle East and Africa region
- Configuration - (to ensure that new contracted providers are configured in system)
7
Experience For Associate Director of Enrollment, MBA Resume
- Claims Dept. (to ensure that dates of service are verified for claims)
- Information Systems - (to ensure that EDI Process is updated and accurate)
- Health Plans - (to ensure that eligibility files are submitted monthly and on time)
- Responsible for leading a team of high performing enrollment associates, coaches, and managers at the ECC. This includes training, supervising, and supporting a strong culture that emphasizes excellence in performance as well as support
- Provide clear direction and accountability to direct line managers, coaches and associates to ensure strong enrollment performance, while maintaining a high-quality student experience which ensures student success
8
Experience For Associate Manager of Enrollment Resume
- Monitor key performance indicators to ensure that enrollment goals are achieved, which are consistent with the budgeted targets for enrollment
- Lead in training the enrollment coaching staff on key aspects of the enrollment coaching center, including but not limited to: consultative sales, program information, Brandman value propositions, evaluating call quality, roster management, prioritization skills, time management, and call metrics
- Regularly use enrollment analytics and dialer reporting to identify areas of strength or concern. Proactively identify potential enrollment issues and assist in the development of solutions to improve the overall enrollment process
- Working with the ECC leadership team and the Executive Vice Chancellor for Enrollment and Student Affairs, identify student enrollment patterns, such as the identification of competitor schools, aggregating new program requests, or additional problematic or challenging areas
- Working with the Academic Deans and Associate Vice Chancellor of Enrollment Operations, develop strategies and enrollment initiatives for schools and programs to increase enrollment performance and student success
- Manage the personnel, training, and workflows of the Qualify and Transfer function. Contribute to the development of Qualify and Transfer strategies that drive contact and transfer rates as well as excellent call quality
9
Experience For Enrollment Associate Team Lead Resume
- Prioritize work to meet department deadlines and the needs of other departments. Keep supervisor/manager informed of issues pertaining to enrollment
- Oversee the admissions communications track and monitor effectiveness of communications
- Work with marketing team to monitor various funnel metrics, as well as dispositions associated with different marketing and sales channels
- Promotes file completion for applicants to the following sites: Douglas & Henry County RACs, Atlanta & Macon Campuses, and Distance Learning
- Manage all workforce planning considerations such as schedules, roster sizes, and workflows to support student and staff needs
- Help create a professional atmosphere of mutual support among the employees and various departments in order to maintain the highest levels of organizational excellence and flexibility
- Partner with Admissions, Financial Aid and Student Accounts to resolve problems and concerns regarding student issues related to enrollment
- Develop a recruitment plan to achieve enrollment goals for AES programs including class projections and enrollment strategies to aid recruitment
- Serve as a contact point for the operations unit in developing systems and strategies
10
Experience For Temporary Enrollment Associate Resume
- Receives, sorts, matches, and files documents in applicants’ and students’ advising files; manages unmatched documents via inquiry process,
- Research errors by comparing enrollment error reports against system information
- Solves routine problems by following established procedures
- Adapt to changing processes and procedures
- Use MS Office and call center technologies to create efficiencies and drive performance
- Oversee the recruitment of students for AGS programs
- Work directly with enrollment staff and with students interested in enrolling in AES programs to complete the admission process and initial enrollment into classes
List of Typical Skills For an Enrollment Associate Resume
1
Skills For Associate Director of Enrollment Resume
- Outstanding communication, relational and presentation skills
- Outstanding written and oral communication skills to be applied to customers, members and in a team environment
- Work effectively and promote positivity at all times, including during new system implementations and / or changing procedures
- Experience in sales, business development, or recruiting for a reputable company with proven success of exceeding targets
- Effectively communicate with team members and other departments
- Demonstrated experience using database systems
- Communicate effectively through spoken, written, and electronic processes, including with those for whom English is a second language
2
Skills For Associate Enrollment Resume
- Use skills needed to complete complex tasks
- Experience in an office setting or 1+ years of Customer Service Representative (CSR) experience
- Experience using Microsoft Excel (filtering, sorting, and creating basic spreadsheets)
- Experience using Microsoft Word (letter writing, and using templates)
- Customer service experience in an office setting, using a computer and telephone as primary instruments for completing work
- Experience using call center technologies such as dialers and CRM’s
3
Skills For Provider Enrollment Associate Resume
- One year of formal training, internship, or leadership experience reasonably related to the administrator’s administrative assignment
- Aptitude to demonstrate self-control while engaging in difficult conversations
- Strong problem solving ability, math aptitude and attention to detail
- Experience preparing or processing insurance
- Demonstrated proficiency using a computer for email and web browsing, and Microsoft Office programs – specifically Excel and Word
- Experience with Enrollment / Eligibility
4
Skills For Associate Vice Chancellor of Enrollment Management Resume
- Demonstrated ability to work in accordance with federal and state regulations, and college policies and procedures
- 1+ months of experience using Microsoft Excel (filtering, sorting, and creating basic spreadsheets)
- Experience with Healthcare Insurance
- Experience in an office or call center environment
- Experience with Microsoft Word (create and edit) and Microsoft Excel (create and edit)
5
Skills For Associate Director of Enrollment Services Resume
- Enrollment / Eligibility experience
- 1+ months of basic work experience with computer and Windows PC applications
- Alpha / numeric data entry experience
- Microsoft Access experience (data entry)
- Experience with Windows PC applications, which includes the ability to learn new and complex computer system applications is required
- MS Office Application experience (Microsoft Word and Microsoft Excel)
- Previous healthcare insurance industry experience
6
Skills For Enrollment Senior Associate Resume
- Customer service experience, preferably in a call center atmosphere
- International work or study abroad experience
- Work experience and market knowledge of the educational industry in Russia
- 1+ months of basic work experience with a computer and Windows PC applications
- Work experience and market knowledge of the educational industry in Italy
- Working collaboratively with the Regional Marketing Team in the development of marketing strategies
7
Skills For Associate Director of Enrollment, MBA Resume
- Referencing and navigating multiple computer systems and databases at one time
- Advising prospective students on the post graduate programs in person or via telephone and guiding them through the enrolment & admission process
- Engaging in B2B and other marketing initiatives
- Extracting and analyzing data to solve problems
- Working knowledge of consultative sales
- Working knowledge of Brandman University’s mission
- Ongoing relationship with admission, operation and academic teams
8
Skills For Associate Manager of Enrollment Resume
- Leading projects to support process improvements
- Nurturing relationships from initial student contact through them arriving in class
- Travelling throughout Central/Eastern Europe and visiting students, schools and exhibitions
- Supports marketing and admissions visitation events with planning, tracking and hosting responsibilities,
- Contacts medical office staff, licensing agencies, and insurance carriers to complete credentialing and re-credentialing applications
- Assists walk-in visitors a, prospects, and students by answering questions, giving campus tours, and overall assisting them through the admissions process,
- Assists walk-in prospects by answering questions, giving campus tours, and overall assisting them through the admissions process
- Very fast paced office setting and multitasking environment
- Very fast paced office setting and multi - tasking environment
9
Skills For Enrollment Associate Team Lead Resume
- Very fast paced office setting and multi-tasking environment
- Enjoy travelling throughout North America and visiting students, schools and exhibitions
- Enjoy traveling throughout North America and visiting students, schools and exhibitions
- Customer service analyzing and solving customer problems
- Attendance accounting rules and reporting
- Remain professional and empathetic during challenging calls
- Work in a fast paced, ever changing, multitasking team environment with multiple locations
- Inter-department support and coordination (Recruiting/Marketing/Production/Academics/Finance/Career Services/ Student Services)
10
Skills For Temporary Enrollment Associate Resume
- Grow talents within the team, foster team spirit and make your team go the extra mile in a challenging, yet fun and rewarding work environment
- Provide expertise and support by conducting audits across several departments, including call, claim, eligibility, intake and system configuration
- Comfortable working through multiple deadlines and working under pressure
- Answers incoming calls and makes outgoing calls and contacts to provide information and answer general questions from current and prospective students,
- Assists in the recruiting and marketing of academic programs, conversion, and enrollment of prospects and applicants,
List of Typical Responsibilities For an Enrollment Associate Resume
1
Responsibilities For Associate Director of Enrollment Resume
- Definition and implementation of a go-to-market strategy to recruit internationally-minded, high quality students for our programs in London, Shanghai, Dubai, Boston, San Francisco and New York from our office in Shanghai
- Applies knowledge/skills to basic, repeated activities
- Practices follow-up skills to ensure customer needs are attended to
- Prior eligibility / enrollment experience
- Prior eligibility/enrollment experience
- Prior call center or customer service experience in a call center environment
- Describe your prior experience with Microsoft Excel
- Describe your prior experience with Microsoft PowerPoint
2
Responsibilities For Associate Enrollment Resume
- Describe your prior experience with Microsoft Outlook
- Experience working with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- 1+ months of experience using Microsoft Word (letter writing, and using templates)
- Work experience and market knowledge of the educational industry in China
- Basic work experience with a computer and Windows PC applications
3
Responsibilities For Provider Enrollment Associate Resume
- Alpha / numeric data entry experience
- Speak clearly and with good dictation
- Experience in enrollment or eligibility within the healthcare industry
- Experience in enrollment / eligibility for employer offered benefits
- Experience in a health insurance industry
- Proven ability to work with both traditional and non-traditional students with diverse backgrounds and needs
4
Responsibilities For Associate Vice Chancellor of Enrollment Management Resume
- Proven ability to establish rapport with students, faculty, alumni, employers and staff colleagues
- Manage team member to ensure university students have a positive experience throughout the enrollment process
- Act as a subject matter expert when providing consultation or overcoming objections with prospective students
- Provide product and service information regarding admissions processes and/or requirements via phone and internet
- A Bachelors or Masters in Business/Marketing/Equivalent field
5
Responsibilities For Associate Director of Enrollment Services Resume
- Thrive and adapt in a fast-changing environment
- Entrepreneurial, fast-paced, rapidly growing organization
- Able to recognize common words and phrases (red flags) that indicate a customer is becoming frustrated
- Navigate a computer while speaking on the phone
- California Community College finance and budgeting
- Call center technologies: CRM, auto-dialers, VOIP systems, call recording
- Provide back up as needed to staff performing Enrollment Services functions
6
Responsibilities For Enrollment Senior Associate Resume
- Manage the Enrollment Services Office schedule, including phones to ensure proper coverage
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and other common office activity
- Spanish or Portuguese speaker required
- Enters and updates records, comments, status updates, and tasks in Radius, CVue and other related systems in a timely manner,
- Runs pre-programmed reports and utilizes various software packages as a function of the admissions department,
7
Responsibilities For Associate Director of Enrollment, MBA Resume
- Works in collaboration with Admissions Counselors in execution of the strategic plans of Enrollment Management to achieve enrollment goals on a daily basis
- Runs pre-programmed reports and utilizes various software packages (in both Radius and CNexus) as a function of the admissions department
- Data entry of new student inquiries received from non-Radius forms or in-person
- Field calls, returning calls, and answering general questions from current and prospective students for the following sites: Douglas & Henry County RACs, Atlanta & Macon Campuses, and Distance Learning
- Assist in the recruiting and marketing of academic programs
- Maintain regular user contact and attend relevant meetings, and assists with contact for IS to ensure communication, collaboration, and teamwork
- Identify and resolve problems and issues that arise in the application
8
Responsibilities For Associate Manager of Enrollment Resume
- Resolve routine problems and issues associated with assigned applications to ensure high levels of availability and user satisfaction. Maintain contact with users and senior team members to ensure understanding of needs, assignments, and overall goals
- Adheres to department productivity goal in managing personal queue, issues and tickets in Service Now and Work Front, etc. within the established service level agreement
- Maintains flexibility to undertake new assignments as required to react quickly and positively to changing priorities including but not limited to member demographics update, expired patient, shell coverage clean-up, dual coverage clean-up, Hospice report, and ERISA report
- Work as a team player and communicates in a positive manner with co-workers, managers and other contacts in regards to best practices
- Participates in education programs, in-service meetings and workshops to enhance professional growth and development
- Participates in regular meetings with users and decision makers to ensure operational approval for all system initiatives
- Generate an engaging rapport with a high volume of prospective students by providing excellent customer service in all interactions with potential students; represent Brandman in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s)
9
Responsibilities For Enrollment Associate Team Lead Resume
- Respond to inbound calls calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel
- Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.)
- Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems
- Process requests and update account history to include proper documentation
- Organize, access, and deliver product information, and make scripted resale efforts
- Follows department guidelines to track and report own work completed
- Promotes a professional and positive attitude at all times when dealing with internal resources and external contacts through all forms of communication, including written inquiries and phone calls
- Understands group eligibility requirements; ability to read, interpret, and communicate plan guidelines
- Supervise Enrollment Services Counselors and Enrollment Services support staff as it pertains to accountability of their caseload management and daily transactional enrollment services activities
10
Responsibilities For Temporary Enrollment Associate Resume
- Manage and support campus and regional student financial service quality assurance activities with respect to: Federal, State, and institutional aid compliance; PeopleSoft student financial service applications; external website access; academic and financial services training; and internal and external audit management
- Participate on the Financial Aid Review Committee to evaluate and make recommendations on appeal, waiver and enhancement requests
- Working with the Director to assist in the cross-training of staff throughout the campus to create a more knowledgeable and proactive “front line” in all offices related to enrollment and financial service activities and to promote a positive image of the department
- Represents the Enrollment Services division in on and off-campus recruitment/community service and enrollment events
- Manages the Counseling staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities and provides leadership by projecting a positive attitude and learning incentives
- Assist the Director to ensure that student financial service-related counseling and retention strategies are incorporated into all printed and electronic media available to students and families
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