Engagement Program Manager Resume Sample
Garret Larkin
6199 Justus Divide,
San Francisco,
CA
+1 (555) 346 8113
Work Experience
Employee Engagement Program Manager
09/2016
-
PRESENT
New York, NY
- Ales or marketing experience required
- Experience in healthcare or med device required
- Cross-Functional project management and execution experience required
- Strong leadership skills including assuring the effectiveness and collaboration of functional and cross-functional teams; demonstrated success in leading corporate change
- Understanding of compliance practices and policies
- Act as the main point of contact for Commission Complaint staff and provide response to such complaints through research, drafting and response coordination. Provide monthly reports on activity
- Develop customer service specific communication plans regarding special projects in conjunction with Corporate Affairs
Engagement Program Manager
02/2011
-
04/2016
Boston, MA
- Monitor customer satisfaction metrics through JD Power scores and recommend specific customer communications for improvement, where appropriate
- Assist operations team with responding to NPS detractor comments for field employees. Provide coaching and guidance on opportunities for improving customer service
- Develop and ensure distribution of customer service related information to front line customer service and operations employees regarding: energy assistance programs, products and services, customer programs, customer service processes and procedural information is completed. Work with appropriate departments to ensure communications completed
- Partner with Corporate Affairs to develop materials and messaging for internal and external use regarding customer service
- Partner with operations and corporate customer service to ensure open lines of communication and feedback regarding field operations and customer service
- Partner with Corporate Affairs on annual communications plan and ensuring customer service specific messaging is incorporated into Editorial Calendar and completed
- Act as Customer Interface Chief during a major event ensuring coordination with corporate customer service and utility operations
- Partner with corporate customer service and operations to identify efficiencies and opportunities for improving processes to increase customer satisfaction
Program Manager, Engagement Team
12/2003
-
10/2010
Dallas, TX
- Prepare customer service reports and provide presentations on a regular basis
- Develops and manages associate engagement tools including the Associate Opinion Survey (AOS), action planning and communication tools, and additional feedback collection processes
- Manage AOS to include developing survey content, administration methodologies, reporting, action planning and providing external benchmark data
- Create feedback mechanisms at strategic intervals, in addition to the AOS, to facilitate ongoing discussions for improvement opportunities and to assess buy-in and support of organizational changes
- Provides oversight and ownership of the company’s foreign national program. Works independently with external legal counsel to ensure that all petitions meet the rigorous guidelines of the USCIS
- Liaises with external counsel, potential assignees and their leaders to facilitate appropriate work visas. Prepares US immigration petitions for temporary work visas, visa extensions and permanent residence applications, and ensures employee immigration records are maintained and retained
- Develops and implements the company’s HR policies and procedures to promote WellCare’s employment value proposition. Also, partners with key stakeholders such as Legal and Compliance to ensure policies/procedures are updated based on current employment laws, EEOC guidelines, and workplace trends
Education
Langston University
1998 - 2002
Bachelor's Degree in Business
Professional Skills
- Strong project management skills and experience, including managing internal stakeholders and external agencies, and multiple projects at once
- Strong customer service skills and the ability to resolve issues effectively
- Influencing skills to effectively work horizontally and integrate across multiple teams to drive execution
- Strong customer service (responsive to request, predict questions, strong follow up, respectful demeanor, proactive, strong close out/thanking)
- Strong project management skills including the proactive oversight of project teams and deliverables in accordance with project scope and timelines
- High level of attention to detail with a proven ability to effectively manage multiple competing priorities
- Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook, talent management
How to write Engagement Program Manager Resume
Engagement Program Manager role is responsible for interpersonal, events, organization, leadership, digital, finance, training, reporting, design, travel.
To write great resume for engagement program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engagement Program Manager Resume
The section contact information is important in your engagement program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engagement Program Manager Resume
The section work experience is an essential part of your engagement program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engagement program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engagement program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engagement Program Manager resume experience can include:
- Proactive and solution-oriented, solid analytical, budgeting and problem-solving skills
- Strong customer service (responsive to requests, predict questions, strong follow-up, respectful demeanor, proactive, strong close out/thanking)
- Communicate effectively at an executive level and to bridge communication to the engineering level
- Strong experience working in partnership with leaders and colleagues to drive results
- Demonstrated experience with developing diverse talent through performance plans, reviews, and leadership opportunities
- Extensive experience in project management with excellent project planning, stakeholder
Education on an Engagement Program Manager Resume
Make sure to make education a priority on your engagement program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engagement program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engagement Program Manager Resume
When listing skills on your engagement program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engagement program manager skills:
- Excellent communication and interpersonal skills, problem-solving and decision-making skills
- Superior written and verbal communication skills; effective and confident presentation skills
- Strong organizational skills with an ability to manage competing customer and internal priorities
- Strong organization skills; ability to multi-task; show initiative and work aggressively to meet deadlines
- Good judgment, strong common sense, and excellent attention to detail
- Skilled at moving projects quickly to completion, shifting gears and priorities as needed
List of Typical Experience For an Engagement Program Manager Resume
1
Experience For Employee Engagement Program Manager Resume
- Strong technical background, with previous experience with delivery of enterprise software solutions
- Reports and analyzes exit interview data for the enterprise, identifies trends and recommends solutions
- Manages vendor services and contracts related to immigration, engagement and exit surveys
- Coordinates and develops yearly Affirmative Action information for the company. Partners with Talent Acquisition, Legal, HRBPs and HR Operations to ensure that the appropriate plan information is retrieved, recorded and reported
- Conducts HR policy reviews for new business initiatives and RFP support in partnership with HR leadership
- Creates and maintains all Employee Relations Standard Operating Procedures (ERSOP). Partners with the appropriate key stakeholders to develop and /or modify specific ER operating procedures
2
Experience For Customer Engagement Program Manager Resume
- Create and manage programs to improve employee engagement and reduce turnover while supporting the primary values of the company – Safety, Ethics and the protection of the Environment
- Ensure existing and future employee engagement programs and benefits are effectively cascaded to all employees using the appropriate communication channels
- Assist in the standardization of HR best practices across all of AMR
- Research and analyze external and internal trends within turnover, benefits, exit interviews, and other methodologies to enhance employee engagement
- Develop, maintain and communicate career path and development systems and tools
- Provide training and assistance to managers on the effective use of employee engagement programs, as well as routinely assess and audit that they are being utilized as designed
- Develop support tools for managers to effectively use all available programs
3
Experience For Program Manager, Engagement Team Resume
- Source and communicate new employee benefits through business partnerships
- Develop value based branding to assist with supporting the recruiting and retention initiatives focused on the positive impacts the company has on the environment
- Develop and manage the HR social media strategy
- Plan and execute volunteer events including but not limited to skill based activities aligned with the Citi Foundation’s signature program Pathways to Progress and Global Community Day across the New York Tristate region
- Maintain Citi’s Volunteer Management System (VMS) - the primary technology platform used to plan and measure volunteer engagement activities globally. Tasks include
- Experience in customer-facing positions in a professional services organization, preferably with a management consulting or major consulting practice
- Experience in managing large revenue projects for external customers
4
Experience For Associate Engagement Program Manager Resume
- Deep understanding of modern services deployment methodologies, with emphasis on software and hardware architecture, infrastructure design and development, and complex application deployments
- Adept in usage of formal project management tools (e.g. MS-Project)
- Customize proposals outlining the benefits of AMS advertising products such as Display and Search advertising, including bid/budget/targeting strategies to increase advertising revenue
- Develop an engagement strategy that supports the people organization’s goals and focus areas
- Knowledge about Facebook’s mission to make the world more open and connected and just as knowledge about supporting the people working to make this mission a reality
- Within Engagement team—to ensure overall alignment with HR priorities, program objectives, and deliverables, and to understand, prioritize, and address audience needs. To bring content to life through visual design and to enable a positive user experience
- Culture—to naturally bring the language of ‘The HP Way’ to life in employee programs, conversations, and content
- Employee Communications—to develop communications for various audiences
5
Experience For Civic Engagement Program Manager Resume
- Region HR—to account for programmatic, translation, localization, and implementation requirements
- Businesses & Functions—to maintain employee engagement through coordinated actions aligned to three focus areas—improving the way we work, developing our people, and building our future
- Knowledge about Facebook’s mission to make the world more open and connected and knowledge about supporting the people working to make this mission a reality
- Strong proficiency with Microsoft Office Products (PowerPoint, Excel, Word), WebEx and Webcast experience
- Experience in planning and crafting executive communications and presentations, in addition to the management of various communication channels
6
Experience For Incentive Program & Engagement Manager Resume
- Establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies
- Business support experience
- Creative thinking with the ability to translate concepts/ideas into tangible action plans
- Organize and publicize employee fun activities, sports teams, community events, e.g. Summer Concert Series, campus wide games, tournaments and challenges
- Champion multiple events whether monthly or annual at multiple locations
7
Experience For Lead Stakeholder Engagement Program Manager Resume
- Develop engagement, activity and wellness budgets year over year
- Partner with communications on online newsletters, intranet content, etc
- Liaise and partner with the SRI Social Network to promote programs and activities
- Manage outsourced employee convenience/concierge services vendor for SRI across multiple sites
- Manage onsite fitness center facility and staff, and organize instructors to present innovative group exercise classes independently or through outsourced vendor(s)
- Manage wellness and fitness program vendors for SRI’s three largest campuses in compliance with all state and federal laws
8
Experience For Program Manager, Employee Engagement Resume
- Survey Monkey (or similar tools) would be beneficial
- Effective leadership qualities; ability to influence effectively without direct management authority; experience managing conflict to achieve project goals; transparency with management and stakeholders
- Highly proficient in Microsoft Office suite (Word, Outlook, Excel, PowerPoint, and Project); technologically savvy
- Work independently, yet seamlessly integrate activities with other teams when needed
- Service Ambassador Program: Oversee recruitment, training, and coordination of Service Ambassadors, a group of AmeriCorps members that provide support to the Civic Engagement team on weekend service events; leverage Service Ambassador Program to create pipeline of AmeriCorps members for the Civic Engagement team
9
Experience For Recognition & Engagement Program Manager Resume
- Work with and influence executive leadership and key partners to identify areas of opportunity and corresponding action plans focused on improvement of the employee experience
- Excellent communication skills both verbal and written; ability to articulate complex concepts into simple terms and effectively interact with all levels of the organization
- Analyze data/information, draw conclusions and provide solutions
- Work with Director of Employee Engagement to create a comprehensive and sustainable employee engagement strategy
- Partner across lines of business, countries and functions to create scalable processes for survey deployment and post survey deliverables
- Partner with Communications in the development and defined modality for enterprise wide awareness regarding organizational surveys and promote awareness around driving a culture of Engagement
- Partner with Global HR team members and third party vendor to translate Employee Engagement/Survey related documents and curriculum
- Partner with corporate and utility resources to improve JD Power Scores and NPS Scores
10
Experience For Engagement Program Manager / Strategist Resume
- Partner with corporate departments to be informed of social media interactions
- Ensure that key stakeholders are informed and consulted on current events and key strategies
- Operations leadership and field employees
- Corporate Affairs (Corporate Communications, Community Affairs, Governmental Affairs)
- Call Center and corporate customer service leadership
- Maintain a pulse on employee morale and engagement, continuously identifying opportunities to create a fantastic working experience for our Field around the world
List of Typical Skills For an Engagement Program Manager Resume
1
Skills For Employee Engagement Program Manager Resume
- Strong analytical skills for managing technical and project management issues
- Demonstrated experience building partnerships and programs
- Proven leadership and coaching experience with all levels of staff in a cross-functional environment
- Clear and concise written and verbal communication skills required
- Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities
- Demonstrated experience with continuous process improvement and ability to affect change
- Understanding of and/or experience with national service and education
- Experience in exercising sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Experience working across organizational lines, commanding respect, and influencing without authority
2
Skills For Customer Engagement Program Manager Resume
- Experience engaging, negotiating with and managing vendors
- Ensure engagement programs are meeting the needs of the rapidly growing business, and propose creative solutions for improving effectiveness
- Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- Strong passion for and commitment to City Year’s mission of delivering high-impact service to children and institutions
- Valid driver’s license with a clean driving record and ability to drive a cargo van / large vehicle
- Experience in a facilitator role leading in-person trainings or workshops with audiences of 20+
- Experience in corporate fundraising, partnership development, communications, nonprofit, volunteer or client account management
3
Skills For Program Manager, Engagement Team Resume
- Experience with managing information and access within SharePoint
- Demonstrated understanding of corporate protocol, maintains a high level of discretion and confidentiality
- Experience as a technical and/or functional role in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing
- Understand partner motivation and priorities and match with City Year opportunities
- Professional experience in corporate communications, employee engagement, human resources, preferably in high-technology
- Demonstrated ability to deliver results across diverse cultures from inception to completion
4
Skills For Associate Engagement Program Manager Resume
- BA/BS or extensive City Year experience required
- Commitment to and experience with community service, national service, and/or the development of young people as leaders
- Conduct a project prep meeting with the PM to gather project info (timeline, client contact details etc.) prior to client kick-off meeting
- Enterprise -level project management experience
- Strong expertise with text analytics software with the ability to translate text analytics outputs into business insights
- Researches HR best practices and laws to recommend and implement policies and practices that enhance the associate experience
- Track record for being proactive, innovative, and creative in meeting customer needs
5
Skills For Civic Engagement Program Manager Resume
- Work with Global Talent Learning and Development to create global training curriculum to enable administration process and post survey activities
- Be a champion for Amazon’s culture by demonstrating our leadership principles in action and helping others do the same
- Conduct ongoing gap analysis to provide benchmarking updates on other engagement strategies in use by other companies
- Develop written communications such as talking points, complaint responses and other customer service type messages
- Time management and multitasking capabilities are essential
- Adapt and thrive in a diverse, youthful, high-energy, entrepreneurial and rapidly-changing environment
- In an HR, Employee or Internal Communication, or Marketing role
- Adept in employing conflict management and risk remediation strategies
- Plan, organize, and lead engagement events, and wellness programs and initiatives incorporating SRI’s cultural values
6
Skills For Incentive Program & Engagement Manager Resume
- Responsible for Transportation and Commute (including bicycles) programs for all locations
- Essential member of the Employee Engagement team dedicated to survey administration design, deployment and action planning strategies
- Create and/or edit tools, training materials, and resources to help partners and leaders successfully build action plans based on survey results
- Assist Community Affairs with responding to scams, threats, and community awareness of customer specific programs
- Manage all aspects of the District’s Fed Ambassador and Tour programs, including
- Partner with Social Media team to develop employer branding social campaigns
- Development of programs and educational materials
7
Skills For Lead Stakeholder Engagement Program Manager Resume
- Proficient knowledge of Microsoft Office programs
- Manage and grow partnerships – understand partners and find creative ways to grow
- Customer Engagement plans, evaluations/recommendations, implementation management and analysis
- Selection of external communication channels coordinated with the BLs and Regions
- KPI definition and analysis for all assets created
- Business English and native Japanese
8
Skills For Program Manager, Employee Engagement Resume
- Attitude essentials: growth mindset, passion for City Year’s mission, detail oriented, commitment to teamwork
- Team Collaboration and Leadership: Values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes diverse groups towards achieving goals; proven ability to have challenging conversations and enforces accountability to performance goals
- Communication: Clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback; facilitates effectively to move initiatives forward
- Relationship Development: Takes initiative in establishing new partnerships, demonstrates cultural/diversity competence; builds trust in critical partner relationships, both internal and external to City Year; demonstrates personal presence and confidence when working with partners
- Experience using analytical, sales, and productivity tools including SalesForce, Excel and SQL
- Demonstrated expertise with Microsoft Word, Excel, Power Point, Dynamics, and social media tools
- Demonstrated ability to multitask, analyze opportunities, define successful approaches and proactively solve problems
- Experience with talent management and organization development tools and processes
- Fluency in Korean language
9
Skills For Recognition & Engagement Program Manager Resume
- Demonstrated ability to adapt quickly and effectively to changing initiatives and conditions, to work well under pressure, and to accommodate and prioritize multiple demands/deadlines
- Experience in museum exhibit management, maintenance, and industry best-practices
- Advanced written communication, public speaking, and interpersonal skills with proficiency influencing leaders at all levels both internally and with the public
- Relevant work experience with product, partnerships or community in consumer technology companies
- Work on complex issues where analysis of situations and data requires an in-depth evaluation of variable factors
- Business proficient in Chinese and Chinese enviroment
- Training – Identify, develop, and facilitate trainings on project planning and management, volunteer management, customer service and all other elements specific to the Civic Engagement team
- Management – Ensure the professional accountability of all team members through daily interactions, ongoing one on one check-ins and formal performance reviews; effectively leverage AmeriCorps experience to support service delivery
10
Skills For Engagement Program Manager / Strategist Resume
- Team Development – Ensure that the team is well-developed, strong, and connected to their work and to the organization; support the professional development of AmeriCorps members by effectively facilitating content and connecting AmeriCorps members with appropriate resources for development
- Experience negotiating contracts and deliverables are carried out
- External Partnership Management – Meet the service event goals and expectations of sponsors, partnering as necessary to identify and achieve maximum results
- Internal City Year Staff Partnership Management – Work effectively with City Year staff on partnership set up and management, as well as service day logistics implementation; partner with Civic Engagement teams across the City Year network on best practice sharing
- Proficient with Text Analysis up to and including Perception, Lexalytics, Wordstat, etc
- Connect and support strategic corporate initiatives with tactical execution
- Service Reserves Program – Oversee recruitment, training, and coordination of Service Reserves, a group of up to 50 AmeriCorps members that provide support to the Civic Engagement team on weekend service events; leverage Service Ambassador Program to create a pipeline of AmeriCorps members for future Civic Engagement teams
- 2 letters of recommendation
List of Typical Responsibilities For an Engagement Program Manager Resume
1
Responsibilities For Employee Engagement Program Manager Resume
- Assist with special communications and operational initiatives that are critical to senior leadership
- In partnership with Human Resources, play a key role in the development, distribution and analysis of employee engagement surveys, including the formation of survey objectives, the implementation of the survey process, and the analysis and presentation of the survey results
- Provides professional and administrative services in support of CE’s activities at HSC. Assists in program management with administrative functions covering planning, budgeting, proposal development, documentation, and marketing of program services; and
- Assists in the testing and evaluation of program content and services. Recommends and implements modifications necessary to ensure achievement of program goals and objectives; and
- Coordinates program services with the Vice President for Health Affairs Office, the Public Relations Office, other community outreach programs and key offices on the HSC campus. Serves as a resource for program information. Represents USC Civic Engagement on University committees as requested; and
2
Responsibilities For Customer Engagement Program Manager Resume
- Interfaces with faculty researchers and staff on committee work or information exchange regarding program services or content; and
- Researches the market and develops communications and marketing strategies to promote projects/programs and create visibility for Civic Engagement initiatives. Creates information materials and plans activities and events to support communications and marketing strategies; and
- Documents successful program implementation including pitching content to internal and external communications/media; and
- Participates in the development and implementation of program policies and procedures; and
- Assists in program fundraising and developmental efforts. Researches and identifies funding sources. Contributes to proposal development by writing proposals or coordinating the input of others. Attends events to network on behalf of program services; and
- Provides historical data and projections for use in developing program budgets. Assists with overall budget administration; and
- Stays informed of developments in the field. Reads pertinent literature, attends meetings, and participates in professional association as appropriate. Establishes and maintains an active network of professional contacts; and
- Assist local organizations with planning of health resource events and respond to special requests. Represent University with local chambers of commerce, serve on board of directors of leading organizations; and
3
Responsibilities For Program Manager, Engagement Team Resume
- Experience managing consulting engagements, including team leadership and active involvement in selling professional services
- Own pre-sales activities such as discovery, scoping, SOW development and resourcing while closely aligning with customers, partners and internal teams
- Conduct client sales, scoping and kickoff meetings
- Plan client scoping workshop sessions
- Develop, manage and expand internal partnerships within SU to maximize efficiencies and develop new delivery offerings – Content Team, video team, offshore teams
- Selection, on-boarding (intro. to User Adoption team methodologies, tools, ways of working/expectations, etc.), support, escalations
- Provide oversight for all projects including content reviews and escalations as needed
4
Responsibilities For Associate Engagement Program Manager Resume
- Conduct client-kick off meeting to review planned scope and timeline and follow-up with confirmation email
- Complete all deliverables on time as defined in SOW
- Send all deliverables with explanation, review dates and details to client and follow-up with email upon receipt
- Maintain a list of project issues and risks; escalate as needed to client and project PM
- Network and understand all current employee engagement vendors from survey report vendors to text analytics vendors; work through process to select and negotiate contracts to meet HPE Needs
5
Responsibilities For Civic Engagement Program Manager Resume
- Recognized globally as a key decision maker in all areas relevant to employee engagement. Contributes to the development and monitoring of the enterprise- wide employee engagement strategy
- Develops change management strategy specific to Inclusion, Diversity and engagement, spanning across program offerings and facilitates/manages execution in the business
- Experience in a project or program management
- Communicates programs to senior leadership, organizes and participates in information summits, and oversees content updates in relevant portals
- Evaluates major process improvement and strategic proposals from within the business and functions to determine enterprise-wide viability
6
Responsibilities For Incentive Program & Engagement Manager Resume
- Deep expertise in statistical design with the ability to translate complex data into actionable results
- Set Global Culture and Events Strategy
- Plan and develop rules of engagement for regional execution and scale
- Establish partnerships to support cornerstones
- Develop and own employee recognition strategy
- Lead Quarterly All Hands and Town Halls
7
Responsibilities For Lead Stakeholder Engagement Program Manager Resume
- Own Summer and Winter Events for local office and provide guidance for all sites
- Manage Global events budget
- Develop metrics to prove ROI on programs
- Execute on essential employee communications and leverage MarketoLife
- Develop creative and innovative programs to engage, inspire and connect our employee base to our brand and to each other
- Experience in a digital/consumer internet or SaaS environment; prior understanding of digital marketing, digital advertising, or creative software highly desired
8
Responsibilities For Program Manager, Employee Engagement Resume
- Experience driving change and working on complex cross-functional projects end-to-end and/or in highly matrixed organizations required
- Proven flexibility and adaptability including ability to think on your feet
- Commission Complaint staff
- Posted: 9th July
- Develop and implement community outreach strategy for neighborhoods surrounding HSC. This includes close coordination with existing outreach efforts, effectively working with community based organizations, business leaders and local schools to maintain positive relationships, develop new partnerships, and evaluation of programs in terms of strategic focus, cost and impact; and
9
Responsibilities For Recognition & Engagement Program Manager Resume
- Researches and identifies community needs and recommends program modifications or creation of new programs and services. Assists in the design and delivery of strategic community outreach efforts, K-12 educational collaborations and special events (e.g. community health and science fairs, professional convenings, K-12 and college student conferences); and
- Provides leadership, guidance and supervision to student workers, volunteers, and/or graduate assistants. Serves as program/project lead as well as works with Civic Engagement colleagues as needed in the planning and delivery of programs, activities and special events. Develops and conducts program- focused training and assess proficiency or readiness of trainees; and
- Executes to Results: Accurately determines the length and complexity of tasks and projects; assigns priorities and time parameters; uses benchmarks and performance measures to track progress; intervenes to address barriers to achieving results and assigns clear accountability; orchestrates the pace and process of change to maintain organizational effectiveness
- Team Collaboration and Leadership: Demonstrates respect for diverse perspectives and individual strengths of team members; leverages diverse strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict swiftly and effectively; builds systems and structures to facilitate collaboration and teamwork across the organization
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