Employee Relations Manager Resume Sample
Bartholome Moore
112 Maximillian Springs,
Philadelphia,
PA
+1 (555) 920 0215
Work Experience
Employee Relations Manager
03/2017
-
PRESENT
New York, NY
- Superior standard of discretion and confidentiality; does not compromise the integrity of HR’s role as the steward of highly sensitive information
- Provide expertise, consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions, and which aligns with company approach, practices, and processes
- Conduct HR investigations to include: gathering and analyzing facts, applying relevant laws, policies and past practice to reach conclusions, and recommend management actions. Partners with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary
- Interpret and apply understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries
- Track, report and analyze case trends utilizing #djc, a Salesforce technology-based case management system
- Manage or participate on special projects/programs requiring ER stakeholder input, as needed
- Evangelist of continued adoption of the centralized ER model
- Plan, organize and direct administrative activities of the Human Resources Department. Develop departmental systems and evaluate results in relation to established goals. Establish new approaches, procedures and guidelines to effect continual improvements in efficiency of department and services performed and within established policies and union contracts
Senior Employee Relations Manager
04/2014
-
01/2017
Detroit, MI
- Recruit for vacancies at all levels. Management positions to be filled in accordance with the Succession/Manpower Planning
- Provide training and development for all levels of management to ensure manpower with necessary skills are available in the future
- Manage Employee Health Services and ensure that employees are treated within the established guidelines, while protecting Foster Farms assets from liability
- Provide guidance to supervisory personnel regarding fair and equitable treatment, compliance with contract, policies, practices, procedures and government laws and regulations. Assist with representation of company and issue decisions during grievance meetings and Board of Adjustments with the union
- Conduct legal investigations regarding sexual harassment, discrimination and EEO. Respond to DFEH and EEOC claims as needed
- Administer and guide salary/wage decisions, performance appraisals and assist in individual developmental plans
- Establish EEO and AA plans of action, in accordance with Foster Farms policies. Train management in Affirmative Action and Equal Employment Opportunity
Regional Employee Relations Manager
06/2007
-
02/2014
Houston, TX
- Consult with ER Consultants, HR leaders, Line of business leaders and Control partners on escalations of high risk cases and executive escalations
- Exemplify the Bank of America Core Values in each and every interaction with team, clients and stakeholders
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Directs and coordinates preparation of position descriptions, ensures FLSA classification compliance and oversees job evaluations
- Acts as a liaison between department managers
- Counsel and advise managers in interpreting and applying policies and procedures to resolve issues related to recruitment, compensation, disciplinary action and conflict resolution
Education
Purdue University North Central
2001 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Strong positive employee relations skills, problem solving skills, including negotiation and conflict resolution skills
- Managerial skills: motivation, influence, coaching, relationship building, excellent communication skills
- Excellent written and oral communication skills, including facilitation, presentation and negotiations skills
- Possess excellent written and oral communication skills and interpersonal skills
- Sensitive people skills: a high level of emotional intelligence; excellent interpersonal skills; a wide understanding of people issues
- Strong case management skills, including proven success conducting interviews and developing thorough documentation
- Sound critical thinking, problem-solving and negotiating skills, with the ability to apply those skills to a wide range of HR issues
How to write Employee Relations Manager Resume
Employee Relations Manager role is responsible for interpersonal, conflict, analytical, facilitation, microsoft, organization, organizational, business, influencing, training.
To write great resume for employee relations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Employee Relations Manager Resume
The section contact information is important in your employee relations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Employee Relations Manager Resume
The section work experience is an essential part of your employee relations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous employee relations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular employee relations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Employee Relations Manager resume experience can include:
- Strong computer skills, including strong Microsoft Office skills
- Excellent communications skills are required including excellent oral and written present skills
- Strong negotiation/closing skills and creative follow-through skills
- Strong interpersonal and communication skills; conflict resolution and mediation skills. Ability to foster a cooperative work environment
- Demonstrated ability to effectively organize, prioritize, and handle multiple assignments simultaneously
- Exceptional communication: including effective listening, writing and presentation skills
Education on an Employee Relations Manager Resume
Make sure to make education a priority on your employee relations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your employee relations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Employee Relations Manager Resume
When listing skills on your employee relations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical employee relations manager skills:
- Excellent interpersonal skills and proven ability to work in a team environment using a collaborative approach
- Demonstrated team-building, coaching, and consulting skills
- Excellent critical thinking, problem-solving, analytical, and decision-making skills
- Solid experience as HR Generalist / HR Manager / HRBP including experience managing Employee Relations matters and knowledge of HR law
- Excellent communication, decision making and problem solving skills
- Strong analytical skills, and comfortable working with, and managing large amounts of information and data
List of Typical Experience For an Employee Relations Manager Resume
1
Experience For Senior Employee Relations Manager Resume
- Possesses good judgment, strong problem solving, conflict resolution and decision making skills
- Strong written and oral communication skills; excellent public speaker
- Detail-oriented and strong organizational skills with excellent follow-through and ability to analyze trends
- Strong computer skills and intermediate experience with Microsoft Office programs
- Strong HRIS skills/knowledge including Microsoft Office products
- Self-starter who can effectively manage conflicting priorities
- Strong influencing and conflict resolution skills leveraging business acumen, expertise and data
- Strong organization, time management skills and ability to multi-task
- Excellent written an verbal communication skills
2
Experience For Labor & Employee Relations Manager Resume
- Strong verbal and written communication skills with particular emphasis on structured arguments
- Strong diagnosis and assessment skills
- Excellent oral and written communication skills and the ability to write technical contract provisions
- Excellent negotiation, communication, interpersonal skills, organization and analytical capabilities
- Be responsible for coaching and developing ER Specialists, Heads of HR and HRBPs to improve their technical and professional ER skills
3
Experience For Regional Employee Relations Manager Resume
- Utilizes strategic thinking skills to ensure recommendations and advice take into account all business ramifications
- Proven experience conducting employee investigations
- Proven experience overseeing regional HR or employee relations for one or more regions
- Effectively influences key stakeholders including managers, internal and external HR partners
- A strong broad based Human Resource skill set supporting a plant operations environment with a functional emphasis on Industrial and Labor Relations
- Credible, confident communication and decision making skills – able to relate at all levels of the business
- Effectively leverage assistance from DE’s Labor and Employment team to address ER issues
- Effectively and timely respond to questions related to policy, performance management, accommodations, and general inquiries
- Proven leadership experience, i.e., influence, confidentiality, communication and conflict resolution
4
Experience For Employee Relations Manager, UKI Resume
- Demonstrates strong team orientation
- Facilitation / mediation skills
- Innovation skills, creative solutions
- Effectively plan, organize, and use independent judgment to resolve human resource, employee relations, and other related issues
- Proven ability to design and implement programs that drive business results and workforce effectiveness
- Proven experience with influence as a trusted advisor
- High communication skills, present their views and to influence decisions
- Demonstrated experience in managing collaborative and consultative processes at a professional level
5
Experience For Employee Relations Manager, Human Resources Resume
- Experience driving operational excellence and improved employee experience
- Extensive ER experience in Netherlands. Multi Country experience is beneficial
- Setting priorities and delegating work assignments
- Developing effective relationships with the business to understand organization dynamics
- Implements and monitors validated hiring processes including testing and screening
- Verbal and written communication; directing staff; establishing and maintaining effective working relationships
6
Experience For European Employee Relations Manager Resume
- Experience in leading/coaching/motivating/developing teams is essential
- Past employee relations experience, such as employee counseling, handling discipline, labor relations, developing and applying company policies
- Experience in managing, coaching and developing teams, especially in a remote environment
- Manages the employee experience by providing proactive insight through monitoring and evaluating call trends, division and restaurant issues
- Experience with sourcing, hiring and working with Third Party suppliers for relevant expertise where needed
7
Experience For HR Employee Relations Manager Resume
- Experience of supporting large scale organisational change and restructuring programmes including TUPE, redundancy and contractual variations
- Relative working experiences, including 3 years managerial role in dispute mediation & employee counseling
- Experience in ER topics including developing diversity and flexible working initiatives
- Plays a lead role in ensuring BSE is continuously improving the experience for our employee-owners
- Research facts related to individual cases including identifying root causes of issues and opportunities for client experience and GHR process improvements
- Previous experience in working in a Unionised environment and working with Collective agreements
8
Experience For Training / Employee Relations Manager Resume
- Proficiency in Microsoft operating systems and ability to adapt quickly to changing technology- Strong analytical ability, common sense and patience
- Experience applying and interpreting employment laws and policies
- Direct experience conducting employee investigations and resolving workplace concerns
- Strong understanding and knowledge of current state and federal employment laws. Continually keeping abreast of changes and potential impact to the company
- Experience providing coaching and guidance to more junior HR members
- Strong knowledge of employee relations, compensation and benefits, staffing and recruiting, and employment law required
- Experience in conducting internal training on Employee Relations related topics required
- Solid understanding of UK employment and labor laws, and at least basic understanding of employment and labor laws in other EMEA region countries
- Demonstrated proficiency in advising and coaching managers on performance management
9
Experience For Employee Relations Manager Latam Resume
- Demonstrated ability to be proactive in identifying areas for improvement and implementing solutions in employee relations
- Experience in leading and mentoring others.
- Experience in developing and managing budget
- Experience in establishing and managing to Key performance Indicators
- Working experiences in MNCs or at least be familiar with MNC’s working environment
- General ER experience including with/in: grievance and disciplinary handling and line manager support; settlement agreement and negotiation
- Progressive Employee Relations experience, including people management, preferably in a media or other fast-pace, fluid environment
- Experience conducting investigations into sensitive issues
- Demonstrated ability to assist line management in developing appropriate policies and practices
10
Experience For Gds-employee Relations Manager Resume
- Proven ability to use acceptable strategies for resolving disagreements
- Coach local leaders (and off-shore leaders with employees in region) on practices to increase competencies and effectiveness in managing underperformance
- Excellent knowledge and understanding of UK Employment Law
- Very good knowledge and understanding of Irish Employment Law
- Experience of working with a Trade Union is highly desirable
- Handle multiple cases and prioritize activities while meeting client deadlines and quality standards
- Rigorous and good analytical thinking
- Total package circa Up to £43k (depending on experience)
- Experience working in HR, Employee Relations or Legal function
List of Typical Skills For an Employee Relations Manager Resume
1
Skills For Senior Employee Relations Manager Resume
- Demonstrate proven experience with dispute resolution and negotiation skills
- Strong interpersonal skills and able to effectively communicate with all levels of management
- Proven results in demonstrating Excellent facilitation skills required
- Strong, positive interpersonal, collaboration, coaching and communication skills with a proven ability to handle sensitive matters with tact and diplomacy
- Demonstrated conflict resolution skills and ability to conduct effective critical conversations
- Excellent technical writing skills for the purpose of summarizing/organizing data in order to assist managers with writing legally defensible documents
- Excellent critical thinking, problem solving, analytical and decision making skills
- Effective oral and written communication skills, including public speaking and training
2
Skills For Labor & Employee Relations Manager Resume
- Strong influencing skills that inspires commitment leveraging
- Strong, planning and decision-making skills
- Demonstrated expertise in negotiation, counseling and conflict management; influencing skills
- Excellent verbal and written communications skills; ability to appropriately tailor messaging depending on audience
- Experience in employment law or prior experience in interacting and dealing with legal professionals in the ER space
- Possesses strong problem solving, conflict resolution, and decision making skills
- Developed HR consulting skills with experience in using HR metrics to develop short and long term plans
- Demonstrates influencing skills and guidance across all stakeholders on difficult ER cases, including senior management
3
Skills For Regional Employee Relations Manager Resume
- Demonstrated computer skills including Microsoft Office applications and WebEx or other telecommunications software
- Detail-oriented and case management skills demonstrating strong
- Strong proficiency computer skills including proficiency with an HRIS as well as Microsoft Office
- Demonstrated consultation and influencing skills at all levels
- Demonstrated organizational, planning and consultative skills
- Strong attention to detail and analytical problem solving skills
4
Skills For Employee Relations Manager, UKI Resume
- Demonstrated leadership and management skills within a global matrix labor intensive union manufacturing environment
- Excellent written English skills particularly in drafting investigation reports and written communication to individuals involved in issues
- Professional written and verbal communication skills; experience with conducting investigations and mediation practices
- Experience with document review and effectively communicating policies and procedures
- Very strong stakeholder management & collaborative influencing skills
- Strong interpersonal, written and verbal communication skills are essential
- Excellent communication skills and able to communicate with all levels of the organization
- Demonstrated consultative, credibility assessment and investigative skills
- Strong communication, analytical and human relations skills
5
Skills For Employee Relations Manager, Human Resources Resume
- Detail oriented with strong with Excel and PowerPoint skills
- Proven excellence in communication skills-written, verbal, and consultative practices
- Solid and proven experience within a similar Employee Relations role
- Excellent Microsoft Office Package skills
- The ability to effectively communicate at all levels through strong relationship management
- Strong collaboration skills and ability to work across functions and geographical boundaries
- Strong executive presence and relationship management skills, including the ability to interact with and influence multiple stakeholders, peers and partners
6
Skills For European Employee Relations Manager Resume
- Proven ability to effectively manage multiple stakeholders including an ability to influence with impact
- Strong influencing skills with the ability to present recommendations in a confident and business-like manner
- Work effectively in a fast paced environment and manage multiple activities, projects and priorities
- Language skills: fluent in Dutch and strong knowledge of the English language
- Demonstrated project and process management and organisational skills
- Strong interpersonal and communication skills and the ability to work independently and as a member of a team
7
Skills For HR Employee Relations Manager Resume
- Excellent written communication, facilitation and presentation skills
- Possesses strong analytic skills
- Interviewing skills and confident verbal communicator
- Provide superb client care; convey caring, empathy, patience and listening skills during interactions with management and employees
- Experience identifying and resolving difficult issues independently and proven abilities to take initiative even under unfamiliar or ambiguous circumstances
- Proven experience of introducing new ways of working
- Strong HR training and experience, particularly in situations involving interpersonal conflict
8
Skills For Training / Employee Relations Manager Resume
- Strong knowledge of and practical experience with employee relations issues (including understanding of employment law and policy interpretation)
- High level issue resolution skills with ability to negotiate and resolve complex matters, putting specific problems in the context of the larger system
- Demonstrated history of using experience and judgement to solve employee relations challenges
- Support and develop a team of HR Operations Consultants to effectively support the whole RM Group, acting as a point of escalation
- Analytical skills (interpret reporting)
- Collaborate and influence key business partners with outstanding interpersonal skills
- Possess exceptional organization and multi-tasking skills
- Demonstrated ability to handle multiple, possibly conflicting, priorities
9
Skills For Employee Relations Manager Latam Resume
- Demonstrated experience handling regional HR or employee relations for one or more locations
- Prior healthcare / hospital experience
- Effectively advise and communicate
- Demonstrate sound judgement with excellent follow-through
- Inspirational leadership skills
- Support and champion working with unions effectively
10
Skills For Gds-employee Relations Manager Resume
- Proven people management and development experience
- Strong communication & negotiation skill
- Effectively write reports and business correspondence
- Five (5) years of division-level HR experience or three (3) years of in-depth employee relations experience
- Role models strategic thought partnership and collaboration skills on both short and long term solutions to address employee issues
- 7+ yrs of Employee Relations/ Investigator experience; 3+ yrs of managerial experience
List of Typical Responsibilities For an Employee Relations Manager Resume
1
Responsibilities For Senior Employee Relations Manager Resume
- Manage an Employee Relations Generalist, developing the Generalist’s employee relations skills
- Ideally have experience of having operated as a HRBP
- Able to prioritize while handling multiple tasks
- Foster effective working relationships with the recognised trade union and employee representatives and chair the UK employee forum
- Strong understanding and knowledge of current state and federal employment laws
- Demonstrated ability to handle very complex investigations and develop recommendations
2
Responsibilities For Labor & Employee Relations Manager Resume
- Demonstrated ability to lead, motivate and develop a team of direct reports
- Demonstrates commitment, adherence and alignment to Company’s Mission, Core Values and initiatives
- Provides strategic direction on developing recruiting strategies, building relationships with hiring managers & counsel on creative recruiting techniques
- Accountable for case management, progress reporting and document tracking for internal investigations
- Supports all ERAs and the Senior Manager, Employee Relations – Canadian Banking
- Authority to hold employees out of service pending dismissals for cause
3
Responsibilities For Regional Employee Relations Manager Resume
- Build strategic relationships; influence senior leadership and recommend solutions regarding high-risk and crisis incidents/trends
- Point person in major crisis working closely with BCP and HR to coordinate employee support
- Support high-risk and complex investigations when necessary by providing data analysis
- Act as an advocate for “do the right thing” and open door” approaches/communication
- Collaborates with team to identify and develop key sourcing initiatives to ensure a constant pipeline of talented and diverse applicants
- Collaborates on projects to enhance hourly competencies as well as learning and development opportunities
- Implements union free best practice strategies that promote employee engagement and team building that supports our Values and business goals
- Support the team system by attending targeted team meetings and accountability meetings
- Work closely with the HR Compliance department, seeking guidance and direction
4
Responsibilities For Employee Relations Manager, UKI Resume
- Attend conferences and training opportunities to learn and grow in the area of employee relations
- Makes recommendations for changes to existing policies to ensure compliance with federal and state laws and regulations
- Assists with labor contract negotiations and coordination of implementing settlement and release agreements
- Possess technological savvy, particularly with utilizing HRIS systems and Microsoft Office Suite
- Led and motivated a team (remote working),
- Creative in approach and willing to challenge the status quo
- Creates, maintains, and updates an internal tracking system for all employee relations matters and activities
5
Responsibilities For Employee Relations Manager, Human Resources Resume
- Identifies, develops, and facilitates training programs to support the implementation of policies, procedures, and programs
- Manages a team of two ERAs
- Recommends courses of action/approaches on ER situations & also to HRBPs, business leaders/managers, having given consideration to RBC policies & relevant legal points of references
- Assesses & advises on legal/Employee Relations risk to RBC to ensure decisions are made based on full information
- Reviews and approves dismissal summaries and other correspondence
- Ensure continuous improvement of WFA and Disaster Relief/Crisis Management Programs
- Manage and influence proactive Employee Relations Strategy with senior business and HR leaders
- Assess organization needs; diagnose and recommend solutions that impact organizational health based on employee relations’ trends and business strategy
6
Responsibilities For European Employee Relations Manager Resume
- Act as escalation point for Sr. ER Managers on WFA guidelines and process
- Provides counsel and advises managers on effectively addressing employee’s performance concerns taking appropriate steps to drive to successful outcomes, whenever possible
- Partner with managers on all formal performance improvement plans and monitor progress; coach managers and employees through corrective action and disciplinary actions
- Partner with Investigations lead to provide investigatory support in compliance and employee related matters, recommend solutions and assist with facilitation of resolution
- Coach employees and managers on sensitive work-related issues related but not limited to conflict resolution; execute necessary course of action between managers and employees to drive positive outcomes
7
Responsibilities For HR Employee Relations Manager Resume
- In close partnership with the People Resources business team, support managers and employees through departmental restructuring activities
- Participate in People Resources projects, as requested
- Participate in project work that supports the ER COE, the HR team, or other functions
- Occasional travel to other C&W locations to participate in investigations and meetings
- Conducts employee focus group sessions, employeesurveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership, human resources, and employees to develop and implement action plans
- Working closely with the HRBP team and Employee Relations Senior Counsel, handle and track dismissals and Code of Conduct breaches, escalating as necessary and protecting the Bank’s interests while adopting a fair and best practice approach
- Working knowledge of federal and state laws governing employment
8
Responsibilities For Training / Employee Relations Manager Resume
- Partner with Corporate Learning & Development to enhance ER related training for managers/leaders as well as continued education and updated for HRBPs
- Develop Global knowledge bank – continue to develop and share tools & templates to support consistent ways of working
- Respond to Administrative Agency requests and charges
- Partner with Management Audit (MA), HRBPs and Legal to assist in MA investigations, where necessary and appropriate
- Work with ER Specialist on responses to requests for Corporate ER data and ER quarterly reports
- Assist with upkeep of ER database
- Establish and maintain relationships with HR Business Partners and key business leaders across lines of business
- Maintain a ‘Welcome Pack’ to be given to all new starters to include H&S adviceand indicate all Emergency procedures. In addition, train the HODs to give an induction for each new starter
9
Responsibilities For Employee Relations Manager Latam Resume
- Administration – follow up all meetings and take actions as appropriate.
- Develop an understanding of the employee engagement in FCs and support the delivery of initiatives designed to achieve engagement targets which are aligned to Amazon’s ER philosophy
- Consistently demonstrates and promotes Chemonics’ performance competencies, with special emphasis on building trust and serving others
- 5 – 8 years of progressive human resource experience
- Conduct reviews of employment policies to ensure they are aligned to Amazon’s objectives and compliant with employment law
- Maintain positive, productive work environment by responding to staff members’ concerns, proactively addressing issues and advising management on best practices
10
Responsibilities For Gds-employee Relations Manager Resume
- Travel 25 – 30% of the time
- Spearheads investigations in conjunction with in-house counsel on escalated issues through the local offices as well as the firm’s anonymous ethical complaint tool, ensuring effective collaboration with all related stakeholder groups
- HR management experience
- Strong business acumen and a passion for HR
- Exercise autonomy, independent judgment and decision making; providing sound reasoning for recommendations and balancing information to resolve issues and mitigate risk
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