District Service Manager Resume Sample
Leonie Hermann
5267 Myrtle Cove,
Dallas,
TX
+1 (555) 737 8372
Work Experience
District Service Manager
08/2015
-
PRESENT
Houston, TX
- Attain or exceed established operational objectives through the combined efforts of the STERIS team. Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area in order to fully satisfy Customer’s service needs
- Typically works out of home office
- Extensive travel to Customer sites within district that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceuticals production facilities, and animal research centers
- Assigns technicians and coordinates scheduling of service orders. Works with adjacent supervisors for manpower coverage issues
- Schedules planned overtime requirements and submits to RM for approval
- Coordinates and assists in training for service technicians on new and existing products and business systems. Also recommends additional training needs to Regional Manager
- Reviews scope of work with technician when required
NE District Service Manager
01/2009
-
07/2015
San Francisco, CA
- Present territory headcount and equipment issues to Regional Service Manager
- Approves scheduled time off requests for technicians
- Reviews and approves technician expenses ensuring completeness
- Prepares Performance Evaluations for Technicians to provide constructive feedback on a timely basis
- Makes recommendations for promotional changes and merit adjustments based on performance and organizational strategy
- Monitors technician service order closeout and validates for accuracy and completeness then advances status to Audit status
- Monitors contract PM schedules and coordinates with customers
- Prepares quotations to customers for non-contract service work as required
- Point of contact for customers when follow-up on PO or billing issue
District Service Manager, Central
10/2002
-
11/2008
Philadelphia, PA
- Responsible for after hours response for service calls and keeping the Call Center updated with contact info and availability
- Reviews T&C's on PO's to determine conformance to Company requirements. Escalate to Regional Mgr when unsure or unacceptable
- Own Customer Satisfaction and revenue attainment in the district. Develop financial forecasts and track financial performance to ensure profitability of service business. Build Customer relationships and represent service in critical Customer meetings, sales opportunities, and in the resolution of escalations that require the presence of a leader
- Valid US Driver’s License and acceptable driving record required
- Work with the assigned dealer’s management group and principals to ensure effective service operations are provided to customers and provide recommendations of areas to improve and monitor progress
- Responsible for direct communications with dissatisfied customers to resolve complaints fairly and equitably to achieve company goal of 100% customer satisfaction
- Provide complaint resolution feedback and documentation to the Customer Services Supervisor to formally close any open complaints with in the customer complaint tracking system
Education
Wittenberg University
1998 - 2002
Bachelor's Degree in Engineering
Professional Skills
- Solid organizational skills and ability to set priorities and mange time effectively
- Strong computer skills and ability to effectively use company software required
- Demonstrates effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies
- Strong analytical/technical ability, communication and planning skills and ability to implement change to positively impact results
- Strong computer skills including Microsoft Office and industry specific applications
- Overall experience, transport refrigeration experience strongly
- Provides service and technical skills training and coaching to field service engineers during service calls and formal training activities
How to write District Service Manager Resume
District Service Manager role is responsible for software, training, procurement, retail, finance, recruiting, planning, reporting, manufacturing, travel.
To write great resume for district service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For District Service Manager Resume
The section contact information is important in your district service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your District Service Manager Resume
The section work experience is an essential part of your district service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous district service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular district service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative District Service Manager resume experience can include:
- Maximize the team effort by being available to assist in any situation requiring technical support or feedback to make a fair and equitable decision involving dealerships and/or end-users
- Provide pre and post sales support; maintain close working relationships with field sales management and other sales personnel to ensure customer’s needs are met
- Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skillset
- Sound judgment, Complex Reasoning Skills
- Regularly assess skillsets and provide evaluations, and coaching
- Prior experience leading teams of Service Sales Representatives
Education on a District Service Manager Resume
Make sure to make education a priority on your district service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your district service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in District Service Manager Resume
When listing skills on your district service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical district service manager skills:
- Excellent written and verbal communication skills, with proven ability to build strong, productive relationships
- Negotiation Skills: Influencing others to get their agreement on terms for the purchase or exchange of goods and services
- Proven customer relationship, influence management and conflict resolution skills over the phone
- Analytical Skills: Recognizing patterns in data, information or events, drawing logical conclusions and making recommendations for action
- Interpersonal savvy in prioritizing customer needs with effective business decisions
- Prior experience managing Technician's or employees in a similar role required
List of Typical Experience For a District Service Manager Resume
1
Experience For NE District Service Manager Resume
- Extensive experience in the repair and maintenance and self-propelled platforms and lifts
- Clear perspective of maintenance and repair issues in the industry Proven manager and trainer
- Responsible for expanding network and developing new relationships for new opportunities
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company team members where appropriate
- Understand and leverage full shared consulting platform in conjunction with the Brand Ambassador
- Own delivery of operating plan and financial obligations (conv. order execution, sales, CM, Past dues) for a specific portfolio
- Participate in deal reviews and go/ no go decisions on services related scope and cost/ pricing
- Lead the order management process for OTR transactions in ERP, working across a matrix organization of service order fulfilment teams
2
Experience For District Service Manager, Western Resume
- Assist dealers by providing the service information and maintenance advantages of products
- Maintains close working relationship with local ASCO Power sales personnel to maximize customer service
- Able to coordinate service, installation test and troubleshoot products including, Vpi, 5700 and 5900 series CPMS
- Assist employees with individual development planning
- Oversee training of all Service personnel in assigned district
3
Experience For District Service Manager, Central Resume
- Manage the development and implementation of Service Operational procedures, policies, programs, systems and training
- Maximize the value of Sunbelt Rentals fleet assets by proactively managing the preventative maintenance, repair and safety bulletin process
- Assist DM and PCM’s with Service Manager hiring decisions
- Assists Product Managers in resolving quality, safety, and claim disputes with vendors
- Identify current service issues and provide data to internal teams (customer service, engineering, product management, etc.)
- Defuse challenging internal and external customer/employee situations
- Manages district company assets including inventory, company cars, and tools
- Establishes a regular cadence of activity reports for the purposes of driving business and proficiency improvements
- Comprehensive understanding of KONE’s processes, procedures, policies and contracts/product offerings
4
Experience For District Service Manager, Eastern Resume
- Work in a rapidly changing, multi-cultural environment
- Capable of critical/strategic thinking; ability to execute strategy
- Oversee and maintain team of top-performing Field Service Engineers
- Review Field Service Engineers service records to make sure that all work is being done to code and correctly
- Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives
- Be the Responsible Managing Employee for the Mechanical License in the State of California
- Develop solutions for customers while adding value that enables them as a company to meet their own business objectives
- Convey and support Hologic’s Vision, Strategies and Imperatives to team
- Use all available company resources and develop action plans to develop effective account servicing strategies and capitalize on new service opportunities within the District
5
Experience For District Service Manager Resume
- Develop plans with CESs and FSEs and regional sales personnel to improve customer satisfaction with service activities
- Be able to assume some of the roles and responsibilities of the Regional Directors in their absence
- Responsible for evaluation of the dealership through the annual completion of the Dealer Service Review and dealer commitment process. This is used to establish and monitor action plans that are agreed upon by the dealer principal to support continuous dealer improvement
- Assist Account Managers in initial capability evaluation of potential new dealerships
- Regarding existing dealerships; routine discussions which are aimed at improving and maintaining levels of performance, follow up on Dealer Service Review and dealer upgrade process. Action plans are established and implemented with input from Account Manager
- Organization of training classes to upgrade dealer service technicians in basic skills, new products and changes in system technologies. Development of dealers to have independent customer training capabilities covering old and new equipment. Advise dealer sales staff in proper service and maintenance of all Bobcat products
- Evaluate and act on requests from dealers regarding commercial policy adjustments which are outside of normal warranty guidelines
- Serve as the centralized point of contact via phone and email for affiliates in the designated territory by assisting them with brand and RFG tool and system implementation, questions, troubleshooting, etc. Respond to all affiliate inquires and requests promptly and provide exceptional experiences during each interaction
6
Experience For NE District Service Manager Resume
- Provide first level support for various web based systems including but not limited to CREST (DASH), TeamERA and ERA.com
- Execution on specific lead measure activities in support of the broker service department strategic goals
- Regularly monitor live chat feature on brand’s intranet site
- Proactively position and differentiate our products, tools and systems to reinforce the value proposition both within ERA and across Realogy
- Exhibit and maintain an expert level of knowledge of ERA’s products and current market conditions in order to leverage the brand system offerings and add value to customers
- Monitor responses and attitudes of affiliates to ensure brand is responsive to their needs Maintain and increase broker satisfaction ratings
- Deliver seminars via web-ex technology
- Travel to ERA events, office visits and/or service meetings up to 10%
- Lead service and field operations fulfilment in terms of EHS, Quality, On Time Delivery, Cost
7
Experience For District Service Manager, Western Resume
- Work both directly with customers and cross functionally with sales teams to develop and implement service sales growth strategies and initiatives
- Own ITO to OTR handover and execution scope clarifications
- Deliver ERP service orders & projects setup, management and control including external customer orders, and intercompany transactions with an understanding of transfer pricing, legal entity, and GE shared services support complexity
- Prepare weekly/monthly business operations reports & pacing progress tracking with operations and finance FP&A teams including orders, sales, margin, inventory, hours/liquidation & accounts receivable
- Apply project planning, management & control methods and capability and partner with service plants in other countries for service fulfilment from the Bielsko-Biala manufacturing facility
- Facilitate external and internal customer payments escalation, and lead billing team deliverables
- Work cross functionally with QA, Technology, and Product Line Management to develop, implement, and execute on closed loop quality feedback as it relates to field issue, product issues, service interruptions, and customer complaints
- Root cause analysis and proactive planning
- Implement and manage continuous improvement as it relates to customer satisfaction (TNPS)surveys and results
8
Experience For District Service Manager, Central Resume
- Lead through various communication channels such as in-person meetings and conference calls
- Respond to customer operational inquiries
- Mentor / Coach / Lead a Maintenance Team
- Ensure brokers, field staff and home office staff are well-versed on the zap products by helping to promote training opportunities, conveying the availability of learning materials, coordinating zap training at brand events and working with the communications team to collect and promote case studies and testimonials
- Work with brokers and field staff to identify product gaps and issues; elevate product priorities to product and development teams; work together to develop quicker paths to issue resolution and feedback loops
- Partner with communication, events, and learning teams to better integrate the zap product into the brand’s talk-track
- Support brokers, field staff and the rest of the home office servicing team in compliance, contractual, and outbound communications support as needed
- Detail-oriented with the ability to work at a fast pace in a rapidly changing business environment
- Plans, directs and coordinates the daily activities of service personnel to achieve service and support goals
9
Experience For District Service Manager, Eastern Resume
- Communicates with other department managers to identify potential improvements in the quality of services and/or support provided
- Communicates district business objectives, strategies, and accomplishments through regular organized district meetings, written communications and telephone contact
- Provides training to service drive personnel
- Lead activities to meet/exceed business objectives (Revenue/Orders/Margin Targets) for the district
- Generates monthly activity reports and monitors trends and performance within district
- Reviews and modifies current policies and procedures to reflect business needs and changes
- Responsible for supervision of direct reports which includes interviewing, hiring, training, goal setting, evaluating performance, salary administration, career development and compliance with personnel, financial and safety policies
- Develop accounts and assist with account acquisition
- Perform presentations as needed
10
Experience For District Service Manager Resume
- Establish and maintain positive relationships with key dealership Personnel
- Develop technical capabilities in dealer service departments by conducting or arranging for individual and group training to provide technical knowledge and knowledge of maintenance and repair methods. Encourage and initiate dealer and customer participation in maintenance, repair and truck operation training programs
- Supervise field modification, fleet modification, and recall programs. Monitor the accuracy, cost effectiveness, and general rate of progress of technical workmanship performed by dealership service personnel
- Ensure that dealership service facilities meet company standards and have the capability to provide technical service consistent with customer expectations and consistent with company image. Periodically visit and inspect dealer service facilities to assess adequacy and quality
- Consult with Dealership Service manager and/or dealer principal concerning service tooling, personnel and procedures. Provide guidance to Dealer Service development in the acquisition of service equipment. Assist dealership service staff in investigating and solving product service problems by providing expert technical advice
- Ensure efficient, effective use of inventory, expenses and assets
- Responsible for scheduling physical inventory counts as required
- Coordinates Safety program PPE requirements with Safety Administrator
List of Typical Skills For a District Service Manager Resume
1
Skills For NE District Service Manager Resume
- Expert communication skills both written and verbal
- Strong experience in Field Services
- Communicate effectively with team members, management, and customers
- Field service experience OR equivalent military experience
- Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards
- Develops and tracks performance goals for all direct reports and effectively addresses and resolves employee issues
- Develops and tracks performance objectives for all direct reports and effectively addresses and resolves employee issues
- Effectively strategizes and drives district business objectives
- Leadership, influence skills
2
Skills For District Service Manager, Western Resume
- In a field service management role (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service
- Maintain effective business protocols are being followed including but not limited to policies, procedures, safety, store appearance, and operations
- Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
- Experience working with supercomputing and high-tech industry customers is highly desired
- Demonstrate a sense of urgency when identifying areas of opportunity and executing plans to improve upon them
- Strong aptitude with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites
- Leadership experience managing a project, group and/or teams
- Experience directly managing employees in a healthcare organization
- Experience managing P&L functions
3
Skills For District Service Manager, Central Resume
- Responsible for building strong long-term customer relationships with specific customers within the region
- Strong understanding of equipment capabilities and safety requirements
- Identifies service, technical and workflow skill sets assessment and mentoring to their direct reports
- Demonstrated ability to creatively solve problems. Ability to gather and analyze data, propose solutions and develop action plans
- Provide recommendations and lead action plans to improve customer service and operational effectiveness
- Significant experience in a management role
- Previous experience in a management/leadership role is preferable but not required
4
Skills For District Service Manager, Eastern Resume
- Years of automotive industry experience, preferably in a service management role
- Identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
- Management experience required
- Demonstrated track record of reliability, punctuality, and productivity
- Upervisory experience
5
Skills For District Service Manager Resume
- Successful professional experience OR
- Experience in a healthcare related discipline
- Able to travel 25% - 50% of the time within region Education and/or Experience
- Progressive experience as a Technician or related role in the HVAC industry required
- Strong Sales, Sales Management and Operations Management background
6
Skills For NE District Service Manager Resume
- Strong Sales, Sales Management background
- Valid driver’s license and clean drivers abstract
- College or equivalent experience
- Understands priorities and knows how to delegate
- Strong computer proficiency (esp. MS Office)
- · College or equivalent experience
- · Valid driver’s license and clean drivers abstract
- Leading, participating and identifying opportunities for improvement utilizing Danaher Business System tools
7
Skills For District Service Manager, Western Resume
- Managing the technician's pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers
- Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers
- Training path development and technician level identification for all technicians
- Working knowledge of life science products and workflows
- Responsible for interviewing, hiring, training, goal setting, evaluating performance, salary administration, career development for the district
- Develop an expertise in zap technology by attending relevant meetings, participating in training, and working closely with related product teams
- Recommend hiring/firing/disciplinary decisions affecting employees
- Develop ongoing training & career planning for all Service personnel in assigned district
- Develop/Implement operational and exception reporting designed at informing operational management of Product Support issues requiring attention
8
Skills For District Service Manager, Central Resume
- Able to teach others through demonstration and coaching and counseling
- Assist at Service Centers when needed in the scheduling, coordination, and ensuring efficient coverage is met
- Able to develop others through demonstration, coaching and counseling
- Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development
- Assist new dealers in setting up their parts/service departments to assure that the dealer has a clear understanding of Company policies and procedures
- Responsible for training and developing Field Technicians and Team Leads
- Technical training and development planning
- Fleet review, consulting and planning
9
Skills For District Service Manager, Eastern Resume
- Maintains technical competence on ABI products, competitive products and the marketplace through extensive reading and attendance of training meetings
- Able to understand advanced PCS modifications including manpower requirements, customer expectations, and potential risks during the modification
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary
- Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
- Knowledge of work planning and scheduling and other supervisory activities
10
Skills For District Service Manager Resume
- Responsible for meeting/exceeding business objectives (Revenue/Orders/Margin/OP) for the district
- In-depth understanding of customer business, goals and objectives, strategies, and needs
- Review and analyze all management reports including full Profit and Loss responsibility, take corrective action as necessary
- Partner with the Safety and Service Training Lead to ensure that Dyson’s Iconic customer service expectations are executed throughout all Service Centers
- Define needs of BCI personnel with regard to training and developmental needs
List of Typical Responsibilities For a District Service Manager Resume
1
Responsibilities For NE District Service Manager Resume
- Responsible for technician adherence to all Safety related policies. Attends third party audit and performs unscheduled Safety audits as required. Ensure technician compliance to safety training course requirements
- Work with regional and district leadership to align resources based on business priorities and appropriate service demands
- Self-motivator with strong ability to work independently/remote required
- Procurement of manpower and technology for effective operation of the department 10%
- Negotiate, approve, or deny policy settlements to claims by customers and dealers relating to Thermo King Truck, Trailer and APU products
- Regularly visit jobsites for quality control, coaching and training purposes
2
Responsibilities For District Service Manager, Western Resume
- Assist Fleet Group in identifying manufacturers who are not able to meet established quality standards
- Create a culture of accountability, while empowering team members
- Coordinates sales opportunities and provides support with local Account Reps when required
- Holds monthly webcast/conf call with technicians for bilateral communication of issues and topics of interest
- Work collaboratively with sales, engineering, project management and the service organization on all technical questions relating to the entire ASCO product line
- Capable of acting as a mentor to the technicians on the entire ASCO product line
3
Responsibilities For District Service Manager, Central Resume
- Set clear expectations and deliver performance feedback
- Work independently and to travel up to 30%
- Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short and long term business objectives especially related to service activities and programs
- Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography
- Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers
- Lead and drive changes focused on service burden reduction and new service models
- Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals
- Drive cross BU support for key CVG programs/needs
- Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion related activities in Salesforce.com and completion of other stated deliverables
4
Responsibilities For District Service Manager, Eastern Resume
- Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals
- Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities
- Apply Customer Focused Quality Concepts
- Ensure that financial, safety, quality, and other targets are met for the assigned district
- Supervise and review the performance of all assigned service personnel
- Attract, hire, and develop employees for the assigned district
- Smoothly implement company, divisional, and other initiatives, changes, etc. within the assigned district
- Set performance goals and perform yearly evaluation of all Service personnel in assigned district
- Review warranty requests for investigation and resolution
5
Responsibilities For District Service Manager Resume
- Support and review Service sales inquiries and assist with technical requirements
- Review quotations for Service products
- Review purchase orders for accuracy, terms and conditions, and ensure receipt of all necessary information to execute each job
- Provide guidance and technical support for Service personnel in assigned district
- Escalate issues to supervisor as necessary to ensure timely and efficient resolution
6
Responsibilities For NE District Service Manager Resume
- Work with DM to assess current operational efficiencies with the District’s Service Departments and identify areas of opportunity for improvement
- Strategic leadership and direction of district service operations and fleet acquisition
- Responsible for proactive recruitment and development of technician workforce
- Shop Management Basics – train new service managers/sf in basic service department operations
- Assist the Fleet Group in the service/safety bulletin program including prompt notification, continual monitory, and follow-up correspondence with manufacturers
- Maintain a communication program to communicate and record product issues throughout organization and product vendors
- Use of tools and other repair equipment
- Identify and implement solutions to specific product challenges from end users and dealer customers related to Thermo King products; work as liaison between the dealer/customer and TK service department
7
Responsibilities For District Service Manager, Western Resume
- Provide expert technical advice and instruction regarding the installation, maintenance, operation, and repair of Thermo King products to authorized dealers, end users and OEMs
- Monitor and enforce dealer compliance with authorized dealer agreement as it related to service issues
- Provide overall improvement to Unit Reliability, Commercial Policy, Warranty and future Sales
- Initiate and manage customer campaigns and service upgrades for customers within the district
- Facilitate communication between the dealers and customers to the corporate quality and service teams to drive quality and process efficiencies
- Full P&L responsibility for the Service business within the District
- Sales Strategy & Business Development
8
Responsibilities For District Service Manager, Central Resume
- Plans, directs and coordinates the daily activities of service personnel to achieve service and business objectives
- Responsible to meet/drive all compliance objectives
- Communicates regularly with sales colleagues to drive business objectives
- Drives commercialization of SCIEX products
- Experience managing in a shop or field environment, planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis
- Position can sit in California or Arizona
9
Responsibilities For District Service Manager, Eastern Resume
- Willingness and ability to travel within assigned region up to 50%
- Ability and drive to motivate and develop direct reports and others
- Personal sense of integrity and trust
- Translate data into actionable information
- Current, clean driver’s license
10
Responsibilities For District Service Manager Resume
- Work independently, with minimal direct supervision
- Adapt and comply with Company/Client requirements
- Has a desire to learn and develop within the role
- Knowledge of local cardiac customer base
- Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
- Learn and understand technical aspects of business
- Manage, coach and develop managers and employees
- The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls
- English language requirement: Business level
Related to District Service Manager Resume Samples
Enterprise Manager Resume Sample
Work Experience
• Run latest usage and identify impact of new contract pricing to customer
• Create project plans, estimating, milestones and cost/budget
• Review status reports prepared by project personnel and adjust scheduling as required
• Hire and retain talent to p...
Professional Skills
• Strong communication skills, both written ...
• Strong business acumen, business planning,...
• IT consulting/management experience, with ...
Senior Service Manager Resume Sample
Work Experience
• Lead a global diverse team, unique within the HSBC Group
• Answers queries and handles requests related to functional area which includes significant problem solving and judgment
• Follows established policies and a procedure related to functional area and complies with estab...
Professional Skills
• Knowledge of revenue management concepts, ...
• Strong problem solving and team building s...
• Demonstrated problem solving and team buil...
Service Level Manager Resume Sample
Work Experience
• Obsessive focus on the overall quality of the customer experience and management of customer expectations. Establishes and maintains customer confidence and trust in GMTI’s ability to deliver, technical capability and knowledge
• Assists with the execution of GMTI’s Emergency Preparedness plan for ...
Professional Skills
• Excellent analytical skills with demonstra...
• Strong analytical skills, report writing
• Demonstrable experience of building, maint...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...