Dir, Operations Resume Sample
Hester Leannon
949 Aron Via,
Phoenix,
AZ
+1 (555) 386 8856
Work Experience
Dir, Operations
07/2016
-
PRESENT
Chicago, IL
- Order to cash operations management
- Premier business operations management
- Compliance program management
- Invoicing & billing processes
- To deliver accurate, complete and appropriate content services that enable our subscription based software products
- To support and strengthen our ERS Insurance proposition through recurring standard & bespoke content services
- To deliver standalone managed content services that extends our ERS Insurance client proposition to non ESG software licensed clients
- To respond to industry and regulatory demand and meet the evolving needs of our customers – to proactively broaden and enrich our content services
- To build and maintain effective partnerships and leverage the capabilities of the broader MA organisation to deliver services using innovative technology solutions and operations best practise
Dir-operations
12/2010
-
05/2016
Houston, TX
- We are respected authorities in ERS Insurance content services - we are consistent in service delivery execution and content quality
- Oversight of complex business transformation and/or conversion activities
- Programs that span across multiple products, solution groups, technology disciplines and/or locations
- Oversight of a combined IDS CapEx budgets greater than $5,000,000
- Outlines the interaction of operational workin alignment with technology transformation
- Plays a senior leadership role across the broader operations and technology team(s) ensuring alignment to the Business Plans/Strategies, Resources and Budgets (OpEx and CapEx)
- Identifies all program stakeholders, with specific focus on client impacting activities
- Facilitates the decision making process around optimizing delivery and ROI
- Drives project prioritization and trade off discussions
Dir Operations
04/2006
-
11/2010
Philadelphia, PA
- Incorporates project and program plans into business plans and budgets
- Develops a district management team that includes management succession planning, training & development and continuous learning. Continually assesses district management team members and takes action to correct deficiencies and recognizes performance
- Insures that District Managers have highly competent management teams in each store
- Insures that all District Managers are executing successful succession plans that answer to personnel “fill back” and new store opening needs
- Actively promotes sound management and associate relations practices within region, consistent with SOP and local laws and regulations governing employees. Promotes and partners with Human Resources in the implementation and administration of associate policies, programs, practices and procedures within the region
- Participates in and oversees the preparation and maintenance of operating and capital budgets. In conjunction with the Heritage Management Team assures that St. Joseph/Jude Heritage Healthcare’s financial goals are met and acts as a good steward of the organization’s resources
- Provides senior leadership on multiple client accounts or practice areas
Education
Dixie State University
2001 - 2006
Bachelor's Degree in Criminal Justice
Professional Skills
- Strong people influence, organizational, and managerial skills and experience working with large cross functional, multifaceted teams
- Strong organizational development and employee relations skills
- Proven staff management and leadership skills
- Possess excellent leadership, analytical, and project management skills
- Excellent process and software system development skills
- Proactive problem solving skills, adept at alerting stakeholders and management to issues, and providing clear accounting with resolutions
- Demonstrated track record of influencing others and effectively working in cross-functional teams
How to write Dir, Operations Resume
Dir, Operations role is responsible for leadership, direct, software, insurance, immigration, retail, finance, credit, training, integration.
To write great resume for dir, operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dir, Operations Resume
The section contact information is important in your dir, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dir, Operations Resume
The section work experience is an essential part of your dir, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dir, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dir, operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dir, Operations resume experience can include:
- Strong project management skills demonstrated by the ability to move a project from beginning to end as use of project management tools and processes
- Excellent communication skills, verbal and written; communicating with external and internal audiences
- Excellent presentation skills; ability to present programs and strategies to a variety of senior and cross functional audience
- Excellent written and oral communication skills. Ensuring all stake holders receive appropriate communication
- Detail oriented with strong organizational, interpersonal and proble-solving skills
- Both write and speak effectively. Ability to write comprehensive reports. Ability to make presentations to a variety of audiences
Education on a Dir, Operations Resume
Make sure to make education a priority on your dir, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dir, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dir, Operations Resume
When listing skills on your dir, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dir, operations skills:
- Effective team building, coaching and leadership skills required
- Strong programming/development skills
- Highly effective verbal and written communication and influencing skills across all leadership levels
- Training and/or solid experience in finance/accounting
- Management experience, with experience in sourcing and selecting supervisors, support personnel and warehouse associates
- Honest, hard-working, team-spirit and organization skills
List of Typical Experience For a Dir, Operations Resume
1
Experience For Dir-operations Resume
- Good communication and influence skill
- Work effectively independently and under pressure
- Provide effective leadership to implement Polaris’ lean manufacturing strategy
- Develop a strong operations team
- Five years of foodservice management experience required
2
Experience For Senior Dir, Business Operations Resume
- Higher Education experience in board and retail operations is required
- Knowledge of P&L accountability and contract-managed service experience is required
- Knowledge of local, state, and federal laws concerning correctional facilities and inmates, detainees, or residents
- Assist in the development of Polaris’s lean training materials
- Track and ensure delivery of division’s commitments; engage leadership as required for recovery planning and execution
- Responsible for strategic management
- Develops succession plans for key management team members
- Recruits trains and develops senior leaders
3
Experience For Dir Operations Resume
- Utilizes various performance and talent development methods to meet the needs of the individual partners, and the objectives of the business unit/department(s)
- Develop, implement, and ensure that the chapter has the appropriate operational policies, controls and staffing systems in place to effectively grow the chapter and ensure its’ financial strength and operating efficiency
- With the Executive Director, develop and monitor the chapter’s personnel policies and ensures they are in compliance with national guidelines
- Responsible for analyzing, in conjunction with national IT department, the chapter’s IT infrastructure and identifying related technology issues/needs. Develops data processing guidelines and ensures systems support is provided in a timely manner
- Oversee the office management function. Maintains all lease agreements and serves as the liaison to property management. Reviews and ensures that property leases sufficiently meet the chapter’s needs
- Meet and deal effectively with the public and with governmental personnel
- Lead the delivery of a range of recurring standard and bespoke content services.
- Champion dealer satisfaction through an ongoing focus on dealer behavior and preferences in the development, delivery, and promotion of AFS’s financial products
- Expertise in the methods of corrections administration
4
Experience For Dir., .T Operations Resume
- Knowledge of the attitudes, problems and behavior of persons under restraint
- Administer a custody facility, to instruct and supervise subordinates in work requirements and modern concepts of corrections and to direct inmate and resident activities
- Ability and willingness to travel extensively to meet the needs of the facilities, clients, and company
- Work extensive hours with “around-the-clock” availability
- Being the leader of MMD cross functional team (Supply Chain, Quality, Technical Ops, Procurement…) that is responsible for daily/weekly/monthly/annual delivering requirements at its CMO sites
- Working with the CMO to understand CMO’s capacity (e.g. state of capacity, firm capacity, future capacity plans, time horizon/lead times required, comments/concerns, etc.) and future capacity based on agreed improvements
- Coordinate effectively with the managed care team to ensure that negotiations with third party payers are handled appropriately
- Lead strategic initiatives of network actions, World Class Supplier, Hoshin Kanri
5
Experience For Dir, Service Business Operations Resume
- Plans strategically and understands the broad CMO business environment and specific opportunities & potential partners in their operations area
- Work closely with regional and practice leadership to drive optimal clinical operations, excellent patient satisfaction, budget management and strategic growth initiatives
- Responsible for evaluation of business development models
- Participate in the preparation, review and approval of annual budgets
- Lead the development of annual National, Region (GMFO) and Area (FOM) PMP goals and critical After-Sales KPI’s
- Monitor critical target performance and coordinate corrective actions with GFOM’s, Parts and Accessory GM, and Warranty/Technical teams
- Lead process for establishing metrics to monitor and measure dealership After-Sales performance. Lead process for monitoring, measuring, and communicating these results to Region and FOM’s
- Interface with VWAG After-Sales colleagues (VK1) to ensure alignment of VWoA’s Service Operations strategy into overall group objectives
- Approve the Brand’s strategy on workshop process and technology issues (MSSP)
6
Experience For Dir IT Business Operations Resume
- Ensures that all services and activities regarding distribution are carried out accurately and in a timely manner. Serves as liaison to achieve departmental goals
- Manages staff relations, including performance management, staff satisfaction and conflict management. Monitors departmental budgets, regulatory compliance, departmental contracts and vendor relations
- Performs ongoing assessment, review and update of departmental procedures, processes and workflow to produce high-quality, cost-effective delivery of products and services. Implements improvement plans based on the Director's approval
- Provides project management for product conversions or other initiatives within the organization
- Program management of division’s key initiatives; direction and guidance to individual project managers and functional leads
- GM’s “right hand” for day-to-day business execution and management governance; responsible for making the leadership team’s engagement effective and focused
- Work extensive hours with "around-the-clock" availability
7
Experience For Dir, Audi Business Operations Resume
- Reviews and approves direct reports' expense reports
- Responsible for internal sales interaction
- Responsible for product quality and drive quality improvement programs
- Drive Leadtime reduction to meet Customer expectation
- Promote TEOA and build continuous improvement culture in the organization
- Be a key member of BU Ops management team in China
- Solve technical and organizational problems
- Think in a structured way
- Can-do attitude, proved problem solver
8
Experience For Dir, Utilities Operations Resume
- Being the shaper of the team, capable to get people moving and make things happened by finding a way round any obstacles., finding ways to motivate employees while attempting to keep morale high and turnover low
- Be positive, determined and customer oriented
- Ensure a safe, clean, and secure working environment by establishing and implementing procedures, rules and regulations; monitors all production related safety and security systems and procedures regularly. Conduct regular Safety meeting and reviews the effectives of programs and processes. Manage all capital expenditures
- Formulates budgets and plans for the operation
- Maintains and implements standards of quality in all areas of the foodservice operation
- Ensures compliance with all regional and account programs and policies
9
Experience For Dir Enterprise Services Operations Resume
- Manage relationships with a variety of internal business partners and advisors to identify root cause of operational and service issues. Implement solutions to increase advisor and client satisfaction, while ensuring all operational, financial, and regulatory requirements are met
- Proven ability to manage multiple priorities and work responsibilities
- Provide thought leadership on process improvements and business transformation activities. Ensure effective implementation of strategies
- Proven ability to create meaningful analysis and metrics to support the business needs
- Experience in people and program management, preferably in the Semiconductor Industry
- To be responsible for the overall daily and ongoing operation of the Front Office department and Housekeeping
- Provide effective day to day leadership to direct reports incorporating performance management practices through individual performance plans, coaching, and development
10
Experience For Senior Dir, Operations Resume
- Unclaimed Property and/or Abandoned Property and Escheatment for Broker Dealers, Insurance Companies, Banks, etc
- Lead large teams across multiple locations and continents
- Overall responsibility for timeliness accuracy and completeness of all services
- Drives achievement of company’s operational and financial goal
- Allocates and manages Operation’s resources/roles based on Operation’s and budgetary targets and customer expectations
- Initiatives in the facility
List of Typical Skills For a Dir, Operations Resume
1
Skills For Dir-operations Resume
- Good supervisory skill, with emphasis on “ people management”
- Able to problem solve and delegate effectively
- Demonstrated success developing collaborative working relationships across an organization and leading non-direct reports through influence
- Proven track record of managing and resolving technical issues/ projects to completion while accomplishing goals
- Skilled at building and growing an operations team capable of high performance, innovation and continuous improvement
2
Skills For Senior Dir, Business Operations Resume
- Experience in customer environment trouble shooting/identifying mechanical and electrical issues both supplier and design related
- Experience in developing long-term objectives and strategies; can translate vision into realistic business strategies
- Demonstrates initiative and innovation; identifies and supports ways to improve processes through technology and new ways of thinking
- Experience leading complex projects for senior and executive management
- Be good at organize and problem solving
- Strong knowledge of print and packaging processes, operations and techniques
- Proven record of driving business results
- Travel up-to 30% of the time, with flexibility to work extensive hour’s dependant on project deadlines and multiple/concurrent priorities
- High level of organization, with ability to manage multiple projects simultaneously and to prioritize
3
Skills For Dir Operations Resume
- Coach team members on effective collection and customer service techniques necessary to achieve excellence and maintain high performance
- Experience in insurance Operations
- Experience with financial and analytical models
- Good knowledge and very familiar with all roomsarea operation
- Good knowledge of corporate program ( SPG, Revenue management, etc)
4
Skills For Dir., .T Operations Resume
- Good knowledge of front office computer system (OPERA)
- Good knowledge of finance and credit policy
- Progressive hospital management experience
- Strong ability to direct, lead and motivate a leadership team
- Experience supporting hourly employee groups in a hospitality environment
5
Skills For Dir, Service Business Operations Resume
- Strong collections and customer service aptitude
- Plan, organize and prioritize routine job responsibilities
- Experience in a production environment
- Experience in a distribution center environment
- Understanding and applying first principles to failure analysis
- Organizing and owning internal and external Review Meetings
- Learning how to get things done inside ZSolutions & BMC
- Seeking cross functions/matrix support to get issue solved
6
Skills For Dir IT Business Operations Resume
- Contributing to region strategic direction through tactical implementation of key projects and
- Understanding/technical expertise in plasma to hardware performance applications and selectivity to design
- Interfacing with key teams and individuals within Lam to align key programs
- Provides interface with other corporate departments regarding operations marketing, programming, human resource and all other pertinent issues
- Significant working knowledge of regulations around the world related to GMP, Product labeling and packaging
- Expert at systemic problem solving such as 8D/others using engineering first principles
- Accountable for managing and improving client project performance
- Functional expertise in at least one of the following areas: Operations, IT, A&E, BPI, Product, Marketing, Sales, etc
7
Skills For Dir, Audi Business Operations Resume
- Flexibility to manage consistently shifting deadlines, varying deliverables and communication complexities
- Responsible for matching capacity and demand, ensuring competitive lead times and delivery performance; drive S&OP flawless execution in the plant
- Comfortable presenting to and interfacing with global executives
- Establishes a communications process with Project Directors and supervisory staff, facilitating direction and operational stability
- Disseminates information regarding the corporation, industry, competition and other relative issues to management staff
8
Skills For Dir, Utilities Operations Resume
- Sound basis of Scientific (Training/Communications) knowledge
- Extensive familiarity with Industry and knowledge of forces impacting function
- Participates in succession planning activities to support regional and zone growth
- Development and administration of division’s Strategic and Annual planning processes; responsible for end-to-end commitments integrity and plan quality
- Full responsible for the operation of the plant; ensure an incidence free working environment for the employees
9
Skills For Dir Enterprise Services Operations Resume
- Drive cost improvement programs based on an accurate understanding of product costs
- Accountable for accurate reporting for the account
- Work non-standard work hours such as night shift & early morning shift to interface with global teams as needed
- Engages global supplier engineering teams to resolve issues where supplier engagement is required
- Utilize engineering first principles to problem solve
- Provides leadership to team and participates as facilitator for learning programs
10
Skills For Senior Dir, Operations Resume
- Knowledge of industry’s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Demonstrated leadership in inspiring and promoting a vision; able to persuade and motivate others; skilled at influencing business partners. Delegates effectively
- Proven track record in problem identification, analysis and resolution
- Demonstrates a comprehensive understanding of publishing industry business practices and guides company management in setting policies and strategies to anticipate the company's future business needs with a clear understanding of associated delivery, legal and/or financial risk
List of Typical Responsibilities For a Dir, Operations Resume
1
Responsibilities For Dir-operations Resume
- Previous healthcare experience desirable with a solid base of knowledge regarding regulatory issues governing the healthcare industry
- Expert knowledge of current industry practices, and strong experience with interpretation and application
- Demonstrated manufacturing leadership ability in systems installation and complex aircraft assembly manufacturing environments
- Experience in the Telecommunications industry
- Understanding of the division's overall business, goals, strategies and objectives in order to ensure programs are aligned with those needs
- Use Microsoft Business Applications including Word, Powerpoint, Excel and Project
2
Responsibilities For Senior Dir, Business Operations Resume
- Knowledge/understanding of change control and artwork design software
- Exert positive influence among stakeholders and customers in shaping department level direction and results
- Key point of contact for Field account organizations to interface critical needs with SQE and global suppliers
- Lead and drive cross-functional projects and teams
- Provide seamless interface with account team partners
- Provide onsite presence to help align cross functional activities within account teams as a cross functional team leader
- Manages escalations in product quality or yield, own and drive to conclusion
- Monitor RCCAs and direct cross functional team members to resolution
- Manage a cross functional group across a global foot print to provide solutions to customer issues
3
Responsibilities For Dir Operations Resume
- Align cross-functional teams across multiple departments and globally to achieve goals
- Demonstrated shared values and leadership style consistent with the Company’s values; dedicated to innovation, strong business ethics, diversity and quality customer focused service
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
- Lead, mentor, and develop others for future growth and development
- Work well in a matrix organization
- Both direct and work in a team environment
- Worked in a global role, with global interactions
- Proven ability to work collaboratively across many cultures on global projects and programs. Experience with stakeholder management, plan development and matrix management are key
- Solid knowledge of the medical/therapeutic impact of Baxter products and potential product applications
4
Responsibilities For Dir., .T Operations Resume
- Experience successfully leading and motivating teams is required
- Highly motivated, cooperative, timely and exhibit and foresight to ensure collaboration across various functional units
- Excellent time management skills; ability to focus on multiple issues at one time; ability to organize and direct diverse activities in a changing environment often under time pressure
- Demonstrate exceptional follow-through with assigned tasks, and be self-motivated
- Understands the assembly process
- Hands on experience and subject matter expertise in the installation/drilling/fastening/bracketry associated with cable assemblies, wiring harnesses, wiring diagrams, conductivity tests, hydraulic tubes, valve gauges, compression fittings, leak testing, as well as sequencing of the process steps
- Possess effective FOD prevention and inspection/control techniques
- Excellent problem solving and decision-making skills, ability to implement disciplined problem solving methodologies like 5 Why, 8D, PFMEA, Process Capability Analysis, SPC, Poke-yoke, etc
5
Responsibilities For Dir, Service Business Operations Resume
- Implementation of continuous improvement including improvement methodologies such as lean, six sigma and/or other improvement methodologies
- Excellent written and verbal communication skills, ability to negotiate and build relationships with physicians, physician groups, other healthcare professionals and hospital partners is required
- Travel required primarily within market
- Inspire vision and purpose, think and act strategically in a highly productive manner
- Demonstrated leadership skills; change agent, team building, decision making, conflict resolution, strategic planning, performance improvement, systems thinking
- Operational jack-of-all trades; not afraid to roll-up your sleeves and get your hands dirty
- Knows how to motivate and build high-energy functional teams
6
Responsibilities For Dir IT Business Operations Resume
- Drive safety focus and program implementation system wide
- Build and execute to a budget
- Entrepreneurial attitude with ability to change course quickly and willingness to work in a fast growth, fast-paced environment
- Internal and external customer service focus
- Excellent project and program management skills with the ability to manage multiple projects simultaneously without direct supervision and set and meet established deadlines
7
Responsibilities For Dir, Audi Business Operations Resume
- French written and verbal required
- Meet strict deadlines and handle multiple projects in a very fast paced environment
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- In the position and industry sector
- Work in hot and cold environments (32F – 95F)
- Gain credibility with senior leaders
- Directs and continuously improves store operations within the region to meet company objectives for operational excellence. Identifies, plans and executes areas for improvement to ensure consistent legendary service to customers
8
Responsibilities For Dir, Utilities Operations Resume
- Plans and executes strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts store budgets
- Plans and implements regional and zone initiatives to support Starbucks business objectives
- Manage high level client meetings
- Owner of new project implementation
- Communicates and reports all customer service/collection/sales objectives to ensure compliance with center and corporate goals
- Provides and demonstrates effective leadership and soft skills in managing an insurance center operation to ensure attainment of departmental performance measurements and goals
9
Responsibilities For Dir Enterprise Services Operations Resume
- Implements methods designed to effectively gather and assess customer feedback
- Prepare regular executive reviews and briefings as required
- Monitor individual and departmental performance objectives
- Direct improvement strategies when objectives are not met
- Analyze productivity, inventory and quality report results to formulate action plans for continuous performance improvement
- Manage quality performance of project teams
- Manages budget to include P&L responsibility
- To be responsible for the efficient and effective operation of whole Food & Beverage Department. To ensure guest services and products are delivered according to the standard to meet and exceed guest expectations. To achieve departmental goals, in terms of guest satisfaction， financial targets, associates training and high associate morale
- Essential - Recruitment Management
10
Responsibilities For Senior Dir, Operations Resume
- Essential - Equipment Management
- Essential - Academic Support
- Demonstrates proficient ability to educate and communicate practices and processes to internal and external stakeholders. Strong written and verbal communication skills in formal and informal settings
- Valid California Driver’s License for travel between SJHH locations
- Regulatory experience required
- Start-up program experience
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