Dining Room Supervisor Resume Sample
Frederic Balistreri
349 Laila Rapids,
Boston,
MA
+1 (555) 498 4418
Work Experience
Dining Room Supervisor
01/2018
-
PRESENT
Los Angeles, CA
- Oversees day to day operations
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Understand guest’s service needs
- Perform other requests and assignments as requested by management
- Set up trays with proper condiments and utensils. Deliver trays to guests and collect payments for in-room dining food services rendered
- Supervise department staff, ensuring that all orders are rotated among the servers and that guests are satisfied with their orders
- Ensure prompt and courteous service to guests to ensure guest satisfaction. Promptly follow - up on all guests requests and/or complaints
Metate Dining Room Supervisor
11/2010
-
10/2017
San Francisco, CA
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operation
- Schedule, coach and counsel department staff
- Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
- Considerable skill in math [and algebraic equations] using percentages
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Know, understand, incorporate, and demonstrate the mission, vision, and values of Trinity Health in behaviors, practices, and decisions
Assited Living Dining Room Supervisor
02/2008
-
07/2010
Phoenix, AZ
- Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community. Actively participates / intervenes with direct care as needed and as a role model in ongoing Sanctuary Training of personnel
- Serves as host/hostess for all diners in the main dining room area assuring a pleasurable dining experience
- Responsible for dining room operation according to proper management practices. Perform administrative
- Develop and maintain a good working rapport with inter-department personnel as well as with other departments within the facility to assure that food service can be properly maintained to meet the needs of the residents
- Supervises wait staff during meal service to assure meal preparation and service are maintained at quality levels
- Trains employees on-the-job in proper techniques and procedures to meet departmental needs
- Manages staff routines in the absence of the Manager or in case of emergency to ensure staffing levels are met and quality food delivery and service is maintained
- Participates in reviewing and evaluating the performance of dining room staff
- Meets with wait staff members, as needed, to ensure coordination of day-to-day functions of the delivery of service
Education
Upper Iowa University
2003 - 2008
Bachelor's Degree in Management
Professional Skills
- Experience and a thorough understanding of in-room dining service
- Previous In Room Dining Supervisor/Server experience is required
- Dining room service experience
- Dining room service experience
- Effectively lead dining room operations to assure guest satisfaction and efficiency
- Experience in a 5 star London hotel
- Basic F & B service experience (at least 3 year in a relevant field)
How to write Dining Room Supervisor Resume
Dining Room Supervisor role is responsible for events, reporting, payroll, purchasing, training, software, health, planning, marketing, inventory.
To write great resume for dining room supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dining Room Supervisor Resume
The section contact information is important in your dining room supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dining Room Supervisor Resume
The section work experience is an essential part of your dining room supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dining room supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dining room supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dining Room Supervisor resume experience can include:
- Good working knowledge of Micros point of sale software
- Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control
- Work experience as Dining Room Supervisor or Customer Service
- Supervising and coaching all service coordinators and staff while maintaining consistent quality of food product and delivery
- Ordering and distribution of employee uniforms while making sure the employee uniform policy is adheared to
- Ordering wine/linens and manage wine inventory
Education on a Dining Room Supervisor Resume
Make sure to make education a priority on your dining room supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dining room supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dining Room Supervisor Resume
When listing skills on your dining room supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dining room supervisor skills:
- Proven desire to work with older adults
- Establishing quality standards for all job functions as well as executing the training certification process and procedures for every staff member
- Scheduling all staff as required by service standards and volume expectations while maintaining headcount requirements
- Maintaining complete working knowledge of all computer systems required
- Interviewing and hiring off all new associates
- Ordering and distribution of employee uniforms while making sure the employee uniform policy is followed
List of Typical Experience For a Dining Room Supervisor Resume
1
Experience For In Room Dining Supervisor Resume
- Attend all meetings and training as requested by In-Room Dining Management
- Conduct training for all staff as assigned by In-Room Dining Manager
- Bility to focus attention on guest needs, remaining calm and courteous at all times
- Overall dining room operation
- Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service
2
Experience For Metate Dining Room Supervisor Resume
- Perform a variety of activities, changing activities often and sometimes without notice
- Supervise In-Room Dining operations to maintain service standards
- Assist management by creating weekly duty rosters
- Monitor quality of products and services in every single In-Room Dining order
- Assist in managing employees’ performance appraisals and performance logs
- Prepare food in accordance with sanitary regulations as well as our established policies and procedures
- Ensure that safety regulations and precautions are followed at all times by all personnel
- Ensure that food and supplies for the meal are readily available. Assist in inventorying and storing in-coming food, supplies, etc., as necessary. Recommend to the Manager the equipment and supply needs of the department
3
Experience For In-room Dining Supervisor Resume
- Assist in food preparation for special meals, for parties, etc
- Proficient in English and Mandarin (verbal & written)
- Responsible for the compliance of Lake Crescent Lodge, Washington State Liquor Control Board’s and Aramark’s alcohol service standards and maintain applicable reports
- Knows basic operational functions of the outlet’s P.O.S system
- Supervises all waitstaff personnel
4
Experience For Assited Living Dining Room Supervisor Resume
- Participates in the completion of the performance evaluations for waitstaff
- Meets with the food service personnel as needed to identify or correct problem areas and/or improvements of services
- Ensures resident meal orders are taken in a timely manner with a positive attitude and delivered in a timely manner
- Become knowledgeable with daily menu selections and provides this information to the resident
- Become knowledgeable with individual resident dietary restrictions
- Ensures all chinaware is stacked and handled properly and carefully to avoid breakage
5
Experience For Dining Room Supervisor Resume
- Oversees the cleanliness and organization of the dining room after meals in preparation for next meal by vacuuming, straightening chairs and tables, refilling condiments, folding napkins, wiping furniture down, etc
- Restocks dining room linen supply daily and wait station as assigned
- Communicates to Director of Food Services dietary constraints not adhered to by residents, resident feedback and other pertinent information or observations regarding dietary and food service concerns
- Provide detailed menu information to guests, ensuring proper phone etiquette and written scenarios are adhered to
- Determine action to be taken if orders are behind time in delivery, whether to begin helping in the set up of trays, calling for another outlet for additional help, or advising AM/PM manager of problems delaying service
- Complete tray and table retrievals on a regular basis throughout the day, completing the retrieval is done efficiently and within a reasonable amount of time after delivery or upon guest request. Ensure that a list of trays not retrieved is properly communicated to the next shift for completion
- Carefully plan weekly departmental coverage, being vigilant to reduce overtime and keeping holidays, leaves of absence and vacations in mind when granting time off for any associate
- Ensure that all IRD associates complete assigned prep work at beginning of shift, as well as side work at end of shift
- Conduct on going trainings to increase beverage and food knowledge for the team
6
Experience For In Room Dining Supervisor Resume
- Ensure all select guest tips and amenity tip reporting is recorded and emailed to paymaster daily for those who have delivered
- Maintain an adequate supply of both equipment and food items to ensure speed and quality of service
- Complete accurate daily inventories with accompanying requisition orders to keep all pars stable and ensure Room Service personnel equipped to deliver orders promptly and properly
- Two years’ restaurant/Food and Beverage experience
- Multi task and set priorities in a fast placed environment
- Maintain liquor pars and inventories, when applicable
- Keep manager informed of any guest or departmental issue to ensure that concerns are adequately and appropriately addressed
7
Experience For Metate Dining Room Supervisor Resume
- Available to work nights
- Takes resident(s) meal orders and serves meals
- Sets tables with napkins and tableware. Refills condiments and salt and pepper shakers. Ensures that all tables are set properly and condiments filled
- Sets up and keeps salad and dessert counter supplied. Ensures that salad bar (if applicable) is kept clean at all times. Makes coffee, tea, juices and stocks coffee bar
- Cleans tables and buses dishes to dish room
- Delivers room service trays to residents who are ill
8
Experience For In-room Dining Supervisor Resume
- Maintains confidentiality of all resident personal information to ensure resident rights are protected
- Responsible for maintaining quality and high standards in the Dining Room for Mercy McMahon Terrace and the overall operation of the Dining Room for the community
- Works with and reports directly to the Executive Chef
- Payroll time card and payroll transmittal
- Meal recaps and meal counts. Track guest meals, tray charges etc…
- Schedules for dining room staff. Check daily for any changes in the front office. Answer telephone when in the office. Do daily census of residents (lunch and dinner)
9
Experience For Assited Living Dining Room Supervisor Resume
- Responsible for planning and organizing of special events to include but not limited to, equipment rental, seating charts, buffet management, marketing
- Assure all staff are adhering to sanitation practices and maintaining cleaning schedules
- Wait tables as need
- Manage resident’s special diet needs to assure safety compliance through-out the staff
- Train, evaluate, lead, motivate, and coach all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met
- Communicate professional and accurately via telephone and in person
- Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. Answer telephones according to Swissotel standards and take guest reservations or provide information regarding the restaurant
10
Experience For Dining Room Supervisor Resume
- Manage a staff of 15-25
- Adjusts complaints of patrons
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
- Handle guests complaints promptly and courteously and ensure follow-through
- To report any complaints, incidents or any other irregularities to the Management
List of Typical Skills For a Dining Room Supervisor Resume
1
Skills For In Room Dining Supervisor Resume
- Experience in fine dining or hospitality industry
- Hiring, training, annual reviews, discipline of dining room staff
- Ensuring appropriate inventories and controls are maintained in all areas
- Provide ongoing training and coaching to Food & Beverage Attendants
- Ensures the tables are set to include tablecloth and napkin placement, setting silverware and dishes, maintaining and setting condiments
- Coordinates the activities of the employees in the dining room during specified shift to ensure quality meal service and cleanliness of dining room
- Assist the In Room Dining Manager with the daily operations of In Room Dining
- Responsible for all forms of cash handling throughout restaurant including register drawers, safe and deposits
- Supervise and coach all dining staff while maintaining consistent quality of food product and delivery
2
Skills For Metate Dining Room Supervisor Resume
- Establishes quality standards for all job functions as well as executing the training certification process and procedures for every staff member
- Responsible for interviewing and hiring off all new associates
- In the absence of the Director of Food Services and Executive Chef, responsible for supervising all food service staff including dishwashers and cooks
- Ensures bus buckets are used to clear tables and transport dirty dishes to dishwashing station separating glasses, china and flatware
- Maintain inventories at established par levels, being sure that unnecessary food waste is not permitted, checking all food order pick-ups against requisitions
3
Skills For In-room Dining Supervisor Resume
- Cleans dining room tables and chairs and vacuums dining room after each meal service
- This is a hands on working Dining Room Supervisor Position
- Assist Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to In-Room Dining employees
- Assist in employee’s development, counselling and resolving of staff conflict
- Responds to telephone and in-person inquiries regarding dining room services and guest concerns
- Assist all departments in servicing the quests during high volume periods
- Maintain standards of hygiene and food handling
4
Skills For Assited Living Dining Room Supervisor Resume
- Flexible availability, including weekends and public holidays
- Assist the Assistant Food & Beverage Manager with the daily operation of In Room Dining
- Assists with catering functions, as needed
- Ensure all residents receive meals according to procedure
- Assigns daily and weekly cleaning schedules
- Complies to sanitation, infection prevention and food handling standards of practice
- Maintains equipment in proper working condition
5
Skills For Dining Room Supervisor Resume
- Ability and willingness to work beyond normal working hours, and in other positions temporarily, when necessary
- Schedules dining reservations and arranges parties or special services for diners
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
- Check on employees discipline, grooming standards and punctuality
- Check on guest satisfaction and proper handling of feedback and follow-up
- Ensure proper maintenance of operating equipment as well as service and storage areas
- Help minimize waste, breakages and mishandling of supplies and equipment
- Ensure outstanding customer service at all times
- Uses suggestive selling techniques to sell food and beverages to increase revenue
6
Skills For In Room Dining Supervisor Resume
- Supervise dining room personnel to include hostess, cashiers, waitresses, and busboys
- Train, direct the work of, resolve issues/problems and coach and counsel the dining room team members to ensure a quality operation
- Maintains cleanliness of all work areas within the dining room. Arranges table to accommodate groups
- Ensure that the department is maintained in a clean and safe manner by assuring that necessary equipment and supplies are maintained
- Assist in maintaining food storage areas in a clean and properly arranged manner at all times
- Understands and follows departmental SOP’s
- Position is eligible for tips!
- Ensure accuracy with requests, orders and service delivery
- Thorough knowledge of MICROS POS system
7
Skills For Metate Dining Room Supervisor Resume
- Promote safety and support WHS practices
- Communicates with staff, residents and vendors
- Responds to resident suggestions as well as complaints in positive way
- Computer literate for Excel and Words
- Works on the floor in the restaurant, exceeding guest satisfaction as well as completing management reports pertaining to revenue accounting, tip disbursements and recording
- Prepare all required paperwork, including forms and reports in an organized and timely manner
- Provide advice and suggestions to General Manager and Assistant Managers as needed
8
Skills For In-room Dining Supervisor Resume
- Review all group resumes and BEO’s in order to ensure the successful completion of all IRD responsibilities as outlined in the resumes or BEO’s
- Ensure that standards are, maintained and all documentation pertaining to the standards are utilized (i.e. F&B basics, process briefs, jtc’s, etc) in the shift
- Previous Supervisor or Shift leader experience in food & beverage service, ideally in a hotel environment
- Proven ability to lead by example
- Controlling food cost percentage and actively manages food waste
- Controlling all departmental operational expenses to annual plan
- Assure that the shift hand over to the next shift is done according to the Leader’s checklist pertaining to each shift
- Certifying all staff are, greeting guests promptly and proactively, displaying “spotlight” behaviors, anticipating guests’ needs, following proper food and liquor handling procedures and accommodating guest’s special requests and concerns
- Controlling labor cost to the planned labor percentage of sales
9
Skills For Assited Living Dining Room Supervisor Resume
- Schedules all staff as required by service standards and volume expectations while maintaining headcount requirements
- Ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted
- Ensure appropriate inventories and controls are maintained in all areas
- Controls labor cost to the planned labor percentage of sales
- Controls food cost percentage and actively manages food waste
- Controls all departmental operational expenses to annual plan
- Responsible Service of Alcohol Competency Card
- Armed with smart solutions and can-do attitude
10
Skills For Dining Room Supervisor Resume
- Energised in a fast paced environment
- Experience working in a similar environment or a combination of education and work experience to demonstrate leadership and positive work relationships and skills
- Work in a team environment, work flexible shifts, communicate effectively with coworkers and residents and to comprehend and follow written and/or verbal instructions. Prior supervisory experience helpful
- Ensure that all Room Service deliveries are made within the timeframe quoted to guest, and that delivery experience meets Omni service requirements
- Move quickly from task to task without losing continuity
- One (1) year experience as cashier, two (2) years experience as a waiter or waitress, and one (1) year in direct sales or the retail trade; OR, an equivalent combination of experience
- Coordinate dining service with other departments as necessary
- Assures residents come to dining room for meals and alerts nursing, if needed, to check on resident's where-abouts and well-being. Participates actively and cooperatively as a team member
List of Typical Responsibilities For a Dining Room Supervisor Resume
1
Responsibilities For In Room Dining Supervisor Resume
- Courteously and accurately answers inquiries from potential guests
- Prepares work schedules, maintains time and attendance reports
- Maintains records such as labor costs, supplies and equipment inventories, daily receipts, ticket logs, party sheets, etc
- Takes responsibility in the absence of the Manager
- County of Maui Liquor Card
- Tuberculosis Clearance required
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